Vonage

I recently decided to try Vonage's SMS services for my business, and saying I am disappointed would be an understatement. As a telecom provider, Vonage should have excelled in their essential services, but they seem to have failed to deliver on its promises. When I first signed up for Vonage's SMS services, I was assured that my company number would be registered quickly and seamlessly. However, weeks passed, and my number still hadn't been registered. This has caused a significant hindrance to my business, as we relied on this service for essential communication with our customers.

They are terrible. They are unable to provide basic phone service. My main line didn’t accept incoming calls for over 3 weeks. They didn’t care or attempt to help. Every time I followed up I started over. I was lied to multiple times by reps and supervisors. All while they didn’t actually try to fix my problem. They also never got texting working in my line. They are quick to blame outside companies for their failures yet as soon as I switched providers my phones worked and I could text. Tells me the problem was Vonage and their outdated technology and service. They also make it impossible to cancel even when they fail to provide the the basic services they advertise.

I would give zero stars if it was possible. They make it extremely difficult to cancel. When trying to cancel, they will give you a low promotional price that then raises up month after month. I had a hard time canceling. When I was finally able to cancel, it was conveniently for Vonage on the 2nd day of the billing cycle. Because you are billed a month in advance, they will not refund any money, even though they are not providing any service. A year after cancelling, I am surprised to see that I was sent to collections for $20. Do yourself a favor and pick a company with integrity.

We have been on the Vonage platform for almost a year and the service and knowledge of the company has been nothing but poor. As a new startup, you need to integrate these platforms and add customizations. They sold us on how developer-friendly their platform is but actually, they only want to sell you the programs that are already integrated. The support is outsourced in Asia somewhere and if you do have questions or need some advice your program manager has very limited knowledge of the platform. They will actually just ignore you and offer no support. We spend over 5k a month and Vonage couldn't be bothered with supporting us.

I used the service for about 2 months. It wasn’t the best but I was alright with it. Calls would drop etc. My girlfriend moved in with her Straight Talk home phone service which is completely portable even without a WI-FI connection. We decided to use instead. I called to cancel service, which they said they did. They kept charging my card. I then changed my card number and again called to cancel. They STILL DIDN'T.

We are a small business and have been with Ring Central for almost 20 years and decided to make a change due to some features we liked on Vonage. We signed up for an account with a 2-year contract expecting the Vonage support people to help us get set up with our 4 companies/phone numbers. Support was a big issue for us and we specifically asked the salesperson several times before going through with the contract and were told that if Vonage was unable to get us set up and running smoothly that we could indeed cancel the contract. Over the course of the past few months, we have tried to contact support and all we get is that absurd automated VEE crap.

I had a terrible experience with Vonage! First, they charged more than $800 dollars by mistake and took around 2 weeks to get it back to my bank account. Then I tried to add another mobile extension which was charged right away. However, the activation linked wasn’t working and they weren’t able to send a new one until the end of the month, the number they provided appeared as spam risk, so I wasn’t able to use that line for a month and when it started working, clients wouldn’t pick up because it was “Spam”. On a side, the first mobile extension I had, wasn’t announcing incoming calls if I was on my personal line, so I couldn’t know if I had a client calling me or not and lost possible clients because of that.

My Vonage box quit working and after spending considerable time testing with them, they finally said they would ship me another box and not provide any credit for the down time. After I got upset they agreed to provide a huge credit of $4.00. They then wanted to charge me a $10.00 fee for shipping the new box. After I really got upset they agreed to waive the shipping fee. So after being out of service for several days I received a huge credit of $4.00. My advise is stay away from Vonage and do as I am doing and find a VOIP provider that provides real service and knows what CUSTOMER SERVICE means. Vonage definitely does not.

I have had Vonage for my business 7 years now and, basically, they forced me to switch. First of all in all these years, the price has stayed the same, despite there being many VoIP telephone alternatives, the terrible Vonage user interface, and improvements in technology. Second, every time I leave my credit card on file with them, the card was compromised (always used at a Wal-Mart in Georgia), so I had to go on "check pay". Easy enough, right? No. They email the bill on the 7th, net 10; meaning, if the check is not mailed on the 8th, the payment is not posted on time on the 17th. On the 17th they start with the collection calls and on the 18th, they disconnect service. On a business account? Calls to them, I might as be shouting in a well. My solution? Just mail the monthly payment before the bill arrives.

I signed up for Vonage and made it clear that I required integration with my crm, from the beginning or I could not use the services. Signed up- resulted in them not being able to integrate with my crm, after 2 days of trying with tech support, I cancelled (had to speak with 5 people to get this done and confirmations of $0 fee.) - Now, 1 month later, after never using the services they sent me to collections. Called Vonage and was told by a supervisor- "nothing we can do", even after verifying all of my conversations and records with their company. Worst decision I made, after having them for 2 days and never being able to use their services now I am dealing with collections to prove the charge is invalid and they are NO HELP.