Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
Make and receive calls using your home phone service anywhere you use a smartphone, know who’s calling your home number. Different from call forwarding, this new functionality allows shared use of a family’s home phone identity. Calls made to the home phone number will now ring on mobile phones at the same time so anyone in the household can immediately take important calls from doctors, children’s schools, home improvement professionals, friends and family. Gives you a second identity on your mobile phone and more control over when, how and where you communicate. HomePhone. Anywhere.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,241,839 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
I recently decided to try Vonage's SMS services for my business, and saying I am disappointed would be an understatement. As a telecom provider, Vonage should have excelled in their essential services, but they seem to have failed to deliver on its promises. When I first signed up for Vonage's SMS services, I was assured that my company number would be registered quickly and seamlessly. However, weeks passed, and my number still hadn't been registered. This has caused a significant hindrance to my business, as we relied on this service for essential communication with our customers.
Upon contacting their customer service, I was informed that the volume of users they were trying to register had caused a backlog. While I understand that such technical challenges can arise, it is unacceptable for a company like Vonage to allow these internal issues to affect its customers negatively. They should have been more prepared to handle the volume and avoid backlogs.
Furthermore, the customer service provided by Vonage was far from satisfactory. Instead of empathizing with my concerns and offering a solution, they passed the buck by blaming the issue on the backlog. As a customer, I shouldn't have to bear the burden of their internal challenges. The customer service team should have been proactive in addressing my concerns and finding a solution to my problem.
In conclusion, my experience with Vonage has been nothing short of frustrating. The inability to deliver on their promise of SMS services and the unsatisfactory response from their customer service team have left me feeling like I made a poor decision in choosing Vonage for my business. Therefore, I would urge potential customers to carefully consider their options and perhaps look for other telecom providers more capable of meeting their needs without such issues.
They are terrible. They are unable to provide basic phone service. My main line didn’t accept incoming calls for over 3 weeks. They didn’t care or attempt to help. Every time I followed up I started over. I was lied to multiple times by reps and supervisors. All while they didn’t actually try to fix my problem. They also never got texting working in my line. They are quick to blame outside companies for their failures yet as soon as I switched providers my phones worked and I could text. Tells me the problem was Vonage and their outdated technology and service. They also make it impossible to cancel even when they fail to provide the the basic services they advertise.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
I would give zero stars if it was possible. They make it extremely difficult to cancel. When trying to cancel, they will give you a low promotional price that then raises up month after month. I had a hard time canceling. When I was finally able to cancel, it was conveniently for Vonage on the 2nd day of the billing cycle. Because you are billed a month in advance, they will not refund any money, even though they are not providing any service. A year after cancelling, I am surprised to see that I was sent to collections for $20. Do yourself a favor and pick a company with integrity.
We have been on the Vonage platform for almost a year and the service and knowledge of the company has been nothing but poor. As a new startup, you need to integrate these platforms and add customizations. They sold us on how developer-friendly their platform is but actually, they only want to sell you the programs that are already integrated. The support is outsourced in Asia somewhere and if you do have questions or need some advice your program manager has very limited knowledge of the platform. They will actually just ignore you and offer no support. We spend over 5k a month and Vonage couldn't be bothered with supporting us.
I used the service for about 2 months. It wasn’t the best but I was alright with it. Calls would drop etc. My girlfriend moved in with her Straight Talk home phone service which is completely portable even without a WI-FI connection. We decided to use instead. I called to cancel service, which they said they did. They kept charging my card. I then changed my card number and again called to cancel. They STILL DIDN'T.
On a third occasion I finally succeeded in getting it canceled after hours on the phone and being disconnected etc. IT WAS A NIGHTMARE!!! They claim that I owe them $31.74. I told them that I am not paying on principle, because I called to cancel. They just repeat that there is no record in their system, so not their problem. They are now threatening me with collections for a measly sum of $31.74 and told me it will be referred to the credit bureaus.
I’m still NOT paying it! It’s the principle. This company have to be stupid. They are leaving such a BAD TASTE in customers mouths, that they will NEVER SEE AGAIN!!! All for the silly sums mentioned. ARE THEY THAT STUPID? It probably costs them more to employ these billing idiots than the sums that they collect. I thought I was on a month to month anyway. So why didn’t they just disconnect? They employ these idiots with thick Indian accents that barely speak English. ALL THE EXECUTIVES that work for this very silly foolish company need to go to marketing school. I mean look at all these bad reviews. How stupid can they be?
We are a small business and have been with Ring Central for almost 20 years and decided to make a change due to some features we liked on Vonage. We signed up for an account with a 2-year contract expecting the Vonage support people to help us get set up with our 4 companies/phone numbers. Support was a big issue for us and we specifically asked the salesperson several times before going through with the contract and were told that if Vonage was unable to get us set up and running smoothly that we could indeed cancel the contract. Over the course of the past few months, we have tried to contact support and all we get is that absurd automated VEE crap.
After contacting the salesperson she was able to transfer us through to support. The problem is that these people are in central America (Costa Rica) and we learned very quickly that they are NOT properly trained with Vonage products and after several times of going back and forth with the sales person to transfer us to support just to learn that the support people didn't really know what they were talking about and our system not working and getting our company card hit month after month we decided enough was enough and to stick with Ring Central that has good support people that actually KNOW what they are talking about and help fix any issues that we have. Basically, Vonage told us to kick rocks and you still have to pay and if you want to cancel it's $1000. At this point our only recourse is to charge back several months of payments to them for a system not being used and cancel that company card.
I had a terrible experience with Vonage! First, they charged more than $800 dollars by mistake and took around 2 weeks to get it back to my bank account. Then I tried to add another mobile extension which was charged right away. However, the activation linked wasn’t working and they weren’t able to send a new one until the end of the month, the number they provided appeared as spam risk, so I wasn’t able to use that line for a month and when it started working, clients wouldn’t pick up because it was “Spam”. On a side, the first mobile extension I had, wasn’t announcing incoming calls if I was on my personal line, so I couldn’t know if I had a client calling me or not and lost possible clients because of that.
Every time I called customer service to fix this I had to be on the line for at least 1 hour and up to 3 hours one time and didn’t ended up fixing things. I was weeks like this until I decided to change to another server. However, when I contacted Vonage in order for them to give me the PIN and unlock the number so I can keep my company’s phone number, they didn’t want to unlock my existing phone number! Until they said that they needed to issue a ticket in order to do that which was going to take about 3-5 business days (meanwhile I have one phone number that appears as spam and another one which doesn’t receive phone calls as it should) plus the time that the new server would take to connect my old phone number to my new service.
So, I found myself pretty much obligated to leave Vonage, along with my old number and get a new number on the phone service I moved to, and have to announce my clients and all business relationships that my business number was changed, when this should be illegal in the US. It is supposed to be mandatory that a customer has the right to leave a phone service and bring their phone number with. no questions asked or any difficulties on that regard!
My Vonage box quit working and after spending considerable time testing with them, they finally said they would ship me another box and not provide any credit for the down time. After I got upset they agreed to provide a huge credit of $4.00. They then wanted to charge me a $10.00 fee for shipping the new box. After I really got upset they agreed to waive the shipping fee. So after being out of service for several days I received a huge credit of $4.00. My advise is stay away from Vonage and do as I am doing and find a VOIP provider that provides real service and knows what CUSTOMER SERVICE means. Vonage definitely does not.
I have had Vonage for my business 7 years now and, basically, they forced me to switch. First of all in all these years, the price has stayed the same, despite there being many VoIP telephone alternatives, the terrible Vonage user interface, and improvements in technology. Second, every time I leave my credit card on file with them, the card was compromised (always used at a Wal-Mart in Georgia), so I had to go on "check pay". Easy enough, right? No. They email the bill on the 7th, net 10; meaning, if the check is not mailed on the 8th, the payment is not posted on time on the 17th. On the 17th they start with the collection calls and on the 18th, they disconnect service. On a business account? Calls to them, I might as be shouting in a well. My solution? Just mail the monthly payment before the bill arrives.
Last month, since for an unexplained reason the month amount varies, there was a $13 balance. My business was shut off with no notice. I had to add my credit card to pay the $13. Then, when I tried to switch back to check pay, they told me after all of these years that I was not eligible - sorry. Finally, my cc was just compromised again. I give up. Switching is never fun, but I can't endure the abuse... Particularly if there's nothing redeeming about these people in understanding that I am not a criminal - the people stealing my credit cards out of their system are.
I signed up for Vonage and made it clear that I required integration with my crm, from the beginning or I could not use the services. Signed up- resulted in them not being able to integrate with my crm, after 2 days of trying with tech support, I cancelled (had to speak with 5 people to get this done and confirmations of $0 fee.) - Now, 1 month later, after never using the services they sent me to collections. Called Vonage and was told by a supervisor- "nothing we can do", even after verifying all of my conversations and records with their company. Worst decision I made, after having them for 2 days and never being able to use their services now I am dealing with collections to prove the charge is invalid and they are NO HELP.
Vonage author review by Ellen Muraskin
An industry-leading provider of telecommunications services, Vonage offers a complete range of VoIP solutions for home, business and on the go.
Business packages: First known for their residential service, Vonage offers a robust suite of small business services, including contact center, video conferencing and CRM integration.
Unified communications: Unified communications across Vonage's private, managed MPLS network ensures quality audio and no dropped calls.
Discounts: By signing up for a one-year contract, users can enjoy annual contract discounts.
MobileConnect: Vonage’s MobileConnect app links your business extension to your mobile device, letting you make mobile calls through your Vonage Business phone service.
Free calls to landlines and mobile phones: Calling is free to landlines in more than 60 countries and to mobile phones in 10. Rates to other countries are competitive with other VoIP providers and are based on calling plan.
Vonage Company Information
- Company Name:
- Company Type:
- Ticker Symbol:
- Year Founded:
- 23 Main St.
- Postal Code:
- United States
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.