Vonage Reviews

Absolute nightmare Company. I transferred my phone number to Vonage in October 2024. On Saturday they ported it out to Tracfone to a identity thief. I called vonage and the person I spoke with could barely speak English and could not understand my problem or help me. I filed a complaint with the FCC. Jeff ** of Vonage called me. He did not apologize. I asked what information they asked for before transferring my number. His answer. "Name, address and the number, that's all we need." I asked if they carry out any authentication. He said "No, we are not required to." I asked if he would get my phone number back and he said "well, we will try" in a tone that made clear they didn't think it was their problem. Scammers now have full control of my phone. Stay away from these people.

I love resetting my password over and over. I have nothing better to do with my time than run after Vonage. Trying to figure out how to even block a caller takes unnecessary time. ** overcharged sneaky crap. Like dating sites where there is no real person anywhere.

I wish there was an option to give minus stars, Vonage deserves -10 stars. For starters there is no customer support, I am trying to get into my account on the admin page and I can't log in. It's been 1 hour. The phone call to CS will keep repeating the questions and make you so frustrated, that you will pick up the phone out of the wall and smash into the same wall. They charge God knows what, I can't understand my bills and there is literally no one to talk to. It sucks. I need to take myself off from this company and never ever go back again. It is the worst company on the planet.

I wish I came across this page before we moved forward with Vonage. Our company has been experiencing multiple issues with this product. The system goes "down" a lot and our clients are unable to get a hold of us which hurts our business. When making an attempt to add another line/extension and asked about pricing, was notified that it was $9.99

Just keeps getting worse and worse. For MONTHS now, we have not been able to send texts. At least we could still receive them, though. Now we cannot even receive them. And, for months, Vonage has not cared. They seem to be making ZERO effort to provide the service they are billing for, and zero concern. To make matters worse, you cannot download a list of your own contacts to use elsewhere, no way to do that, they hold your contacts hostage. And once you are trapped with them, you will wait for as long as they can possibly delay, porting your numbers elsewhere. Do NOT get trapped by these scam artists. You are better off using US Post office or your own cell phone over using these jokers.

Absolute nightmare. Avoid at all costs. Attempted to use Vonage for my business and it never worked. I returned all material and never received a credit AND am still getting billed after cancelation. Total scam and cannot get anyone from Vonage to respond.

Wow. Just wow. I rarely write reviews by the way but this one is necessary. Been with this company for a year already and it's not from choice. Getting your number transferred out of it is a hassle, so beware! Where should I begin? Called to cancel my plan multiple times because their app just simply sucks. I am personally using the business app feature on my personal phone.

Vonage has been a terrible experience. My cleaning business relies on the ability to text with our customers. In early May the ability to text went down. It is November and it is still not restored. This has severely hurt my business. I have been reassured numerous times through email that it will be restored shortly. The most frustrating part of dealing with Vonage is that there is no way to speak to a customer service representative. The only option is to send an email. About a week later you will receive a general response that is no help to your situation. There is also no way to reply back to the email. I have never seen such a ridiculous company. I highly recommend you do not use Vonage.

We have been using Vonage for over three years, paying a premium compared to other providers because they once prioritized quality and reliability. Initially, they were relevant and had their operations together. However, over time, Vonage has become too bloated to prioritize customer needs. For over a month, Vonage failed to address a critical SMS outage, showing a clear lack of priority for their customers and an evident disregard for serious business standards. It’s unacceptable for a B2B service to remove SMS functionality without effective communication, timelines, compensation, or any real solution. Vonage has become too large and complacent, losing sight of what matters—its customers and its relevance in the industry.

They were good as far as the actual up time. But since they like hiring third world unlikable people that can't speak proper English I have devoted my time and money to a company that supports and employs local. I will never go back to supporting a company that outsources their customer service.