Vonage Reviews

I just contacted the company to sign up for an account that was advertised for $13.99 per month. After taking all my information and submitting the contract for me to sign, the total monthly due was $158. In the fee section, there were all kinds of fees that dropped my jaw and made me laugh. Recovery fee. $21 for a $13 plan, Emergency fee $32, at least 3 state tax, etc... Grand total $158.00. This company is a joke, I doubt all those reviews to be accurate. I copied the estimate and tried to paste it here but the box does not support image insert.

I have been with them 2 years and that was worst experience. Overpriced. Never can get hold of somebody. They are putting extra charges to your statement and then telling you you're under contract and if you're cancelling you have to pay early termination fee. Stay away...

I have a home phone line from Vonage,. I called them to change my plan and customer service guy Shaker was not only extremely unprofessional but also didn’t do whatever he committed to have changed. This is simply unacceptable.

I have been on a text thread three different times with Vonage going on two hours. I am beyond exasperated. The worst customer service I’ve ever experienced. I am trying to set up one new phone. One. No one will chat on a phone for assistance and no one knows anything about your account. Absolutely run from this company. It’s awful.

We need a 10 minutes support once a year and Vonage support are not there for you when you need them. Paying 300$ per month is fine but getting someone to solve tech issue is too much for them to give. Don't waste your time and go with a company that offers phone support. The system is full of bugs, bad phone connection and no support.

I recently decided to try Vonage's SMS services for my business, and saying I am disappointed would be an understatement. As a telecom provider, Vonage should have excelled in their essential services, but they seem to have failed to deliver on its promises. When I first signed up for Vonage's SMS services, I was assured that my company number would be registered quickly and seamlessly. However, weeks passed, and my number still hadn't been registered. This has caused a significant hindrance to my business, as we relied on this service for essential communication with our customers.

They are terrible. They are unable to provide basic phone service. My main line didn’t accept incoming calls for over 3 weeks. They didn’t care or attempt to help. Every time I followed up I started over. I was lied to multiple times by reps and supervisors. All while they didn’t actually try to fix my problem. They also never got texting working in my line. They are quick to blame outside companies for their failures yet as soon as I switched providers my phones worked and I could text. Tells me the problem was Vonage and their outdated technology and service. They also make it impossible to cancel even when they fail to provide the the basic services they advertise.

I would give zero stars if it was possible. They make it extremely difficult to cancel. When trying to cancel, they will give you a low promotional price that then raises up month after month. I had a hard time canceling. When I was finally able to cancel, it was conveniently for Vonage on the 2nd day of the billing cycle. Because you are billed a month in advance, they will not refund any money, even though they are not providing any service. A year after cancelling, I am surprised to see that I was sent to collections for $20. Do yourself a favor and pick a company with integrity.

We have been on the Vonage platform for almost a year and the service and knowledge of the company has been nothing but poor. As a new startup, you need to integrate these platforms and add customizations. They sold us on how developer-friendly their platform is but actually, they only want to sell you the programs that are already integrated. The support is outsourced in Asia somewhere and if you do have questions or need some advice your program manager has very limited knowledge of the platform. They will actually just ignore you and offer no support. We spend over 5k a month and Vonage couldn't be bothered with supporting us.

I used the service for about 2 months. It wasn’t the best but I was alright with it. Calls would drop etc. My girlfriend moved in with her Straight Talk home phone service which is completely portable even without a WI-FI connection. We decided to use instead. I called to cancel service, which they said they did. They kept charging my card. I then changed my card number and again called to cancel. They STILL DIDN'T.