Vonage Reviews

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1.0 out of 5
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About Vonage

Make and receive calls using your home phone service anywhere you use a smartphone, know who’s calling your home number. Different from call forwarding, this new functionality allows shared use of a family’s home phone identity. Calls made to the home phone number will now ring on mobile phones at the same time so anyone in the household can immediately take important calls from doctors, children’s schools, home improvement professionals, friends and family. Gives you a second identity on your mobile phone and more control over when, how and where you communicate. HomePhone. Anywhere.

Vonage Reviews

ConsumerAffairs has collected 2,424 reviews and 1,192 ratings.

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Page 1 Reviews 0 - 10

Reviewed Nov. 9, 2023

I just contacted the company to sign up for an account that was advertised for $13.99 per month. After taking all my information and submitting the contract for me to sign, the total monthly due was $158. In the fee section, there were all kinds of fees that dropped my jaw and made me laugh. Recovery fee. $21 for a $13 plan, Emergency fee $32, at least 3 state tax, etc... Grand total $158.00. This company is a joke, I doubt all those reviews to be accurate. I copied the estimate and tried to paste it here but the box does not support image insert.

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Contract & TermsPricePunctuality & Speed

Reviewed Nov. 9, 2023

I have been with them 2 years and that was worst experience. Overpriced. Never can get hold of somebody. They are putting extra charges to your statement and then telling you you're under contract and if you're cancelling you have to pay early termination fee. Stay away...

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    Customer ServiceStaff

    Reviewed Oct. 20, 2023

    I have a home phone line from Vonage,. I called them to change my plan and customer service guy Shaker was not only extremely unprofessional but also didn’t do whatever he committed to have changed. This is simply unacceptable.

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    Customer Service

    Reviewed Oct. 4, 2023

    I have been on a text thread three different times with Vonage going on two hours. I am beyond exasperated. The worst customer service I’ve ever experienced. I am trying to set up one new phone. One. No one will chat on a phone for assistance and no one knows anything about your account. Absolutely run from this company. It’s awful.

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    Customer Service

    Reviewed June 29, 2023

    We need a 10 minutes support once a year and Vonage support are not there for you when you need them. Paying 300$ per month is fine but getting someone to solve tech issue is too much for them to give. Don't waste your time and go with a company that offers phone support. The system is full of bugs, bad phone connection and no support.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 26, 2023

    I recently decided to try Vonage's SMS services for my business, and saying I am disappointed would be an understatement. As a telecom provider, Vonage should have excelled in their essential services, but they seem to have failed to deliver on its promises. When I first signed up for Vonage's SMS services, I was assured that my company number would be registered quickly and seamlessly. However, weeks passed, and my number still hadn't been registered. This has caused a significant hindrance to my business, as we relied on this service for essential communication with our customers.

    Upon contacting their customer service, I was informed that the volume of users they were trying to register had caused a backlog. While I understand that such technical challenges can arise, it is unacceptable for a company like Vonage to allow these internal issues to affect its customers negatively. They should have been more prepared to handle the volume and avoid backlogs.

    Furthermore, the customer service provided by Vonage was far from satisfactory. Instead of empathizing with my concerns and offering a solution, they passed the buck by blaming the issue on the backlog. As a customer, I shouldn't have to bear the burden of their internal challenges. The customer service team should have been proactive in addressing my concerns and finding a solution to my problem.

    In conclusion, my experience with Vonage has been nothing short of frustrating. The inability to deliver on their promise of SMS services and the unsatisfactory response from their customer service team have left me feeling like I made a poor decision in choosing Vonage for my business. Therefore, I would urge potential customers to carefully consider their options and perhaps look for other telecom providers more capable of meeting their needs without such issues.

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    Customer ServiceStaff

    Reviewed April 19, 2023

    They are terrible. They are unable to provide basic phone service. My main line didn’t accept incoming calls for over 3 weeks. They didn’t care or attempt to help. Every time I followed up I started over. I was lied to multiple times by reps and supervisors. All while they didn’t actually try to fix my problem. They also never got texting working in my line. They are quick to blame outside companies for their failures yet as soon as I switched providers my phones worked and I could text. Tells me the problem was Vonage and their outdated technology and service. They also make it impossible to cancel even when they fail to provide the the basic services they advertise.

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    Sales & MarketingPriceRefunds & Payouts

    Reviewed March 16, 2023

    I would give zero stars if it was possible. They make it extremely difficult to cancel. When trying to cancel, they will give you a low promotional price that then raises up month after month. I had a hard time canceling. When I was finally able to cancel, it was conveniently for Vonage on the 2nd day of the billing cycle. Because you are billed a month in advance, they will not refund any money, even though they are not providing any service. A year after cancelling, I am surprised to see that I was sent to collections for $20. Do yourself a favor and pick a company with integrity.

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    Reviewed March 13, 2023

    We have been on the Vonage platform for almost a year and the service and knowledge of the company has been nothing but poor. As a new startup, you need to integrate these platforms and add customizations. They sold us on how developer-friendly their platform is but actually, they only want to sell you the programs that are already integrated. The support is outsourced in Asia somewhere and if you do have questions or need some advice your program manager has very limited knowledge of the platform. They will actually just ignore you and offer no support. We spend over 5k a month and Vonage couldn't be bothered with supporting us.

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    Customer ServiceStaff

    Reviewed Jan. 27, 2023

    I used the service for about 2 months. It wasn’t the best but I was alright with it. Calls would drop etc. My girlfriend moved in with her Straight Talk home phone service which is completely portable even without a WI-FI connection. We decided to use instead. I called to cancel service, which they said they did. They kept charging my card. I then changed my card number and again called to cancel. They STILL DIDN'T.

    On a third occasion I finally succeeded in getting it canceled after hours on the phone and being disconnected etc. IT WAS A NIGHTMARE!!! They claim that I owe them $31.74. I told them that I am not paying on principle, because I called to cancel. They just repeat that there is no record in their system, so not their problem. They are now threatening me with collections for a measly sum of $31.74 and told me it will be referred to the credit bureaus.

    I’m still NOT paying it! It’s the principle. This company have to be stupid. They are leaving such a BAD TASTE in customers mouths, that they will NEVER SEE AGAIN!!! All for the silly sums mentioned. ARE THEY THAT STUPID? It probably costs them more to employ these billing idiots than the sums that they collect. I thought I was on a month to month anyway. So why didn’t they just disconnect? They employ these idiots with thick Indian accents that barely speak English. ALL THE EXECUTIVES that work for this very silly foolish company need to go to marketing school. I mean look at all these bad reviews. How stupid can they be?

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    Vonage author review by Ellen Muraskin

    An industry-leading provider of telecommunications services, Vonage offers a complete range of VoIP solutions for home, business and on the go.​

    • Business packages: First known for their residential service, Vonage offers a robust suite of small business services, including contact center, video conferencing and CRM integration.

    • Unified communications: Unified communications across Vonage's private, managed MPLS network ensures quality audio and no dropped calls.

    • Discounts: By signing up for a one-year contract, users can enjoy annual contract discounts.

    • MobileConnect: Vonage’s MobileConnect app links your business extension to your mobile device, letting you make mobile calls through your Vonage Business phone service.

    • Free calls to landlines and mobile phones: Calling is free to landlines in more than 60 countries and to mobile phones in 10. Rates to other countries are competitive with other VoIP providers and are based on calling plan.

    by Ellen Muraskin VoIP Advisor

    Ellen Muraskin has been writing about telecom and IT since 1993 when she joined the marketing department of Dialogic. In 1996 she joined the editorial staff of CMP’s Computer Telephony Magazine, rising to Executive Editor before joining Ziff Davis Media to launch the VoIP topic center of their eweek.com site. She served as senior copywriter for IT infrastructure company Raritan and has written and edited for several publications.

    Vonage Company Information

    Company Name:
    Company Type:
    Ticker Symbol:
    Year Founded:
    23 Main St.
    Postal Code:
    United States