*NEW* Per Minute Plans for your entire office as low as $9.99/mo––––– VirtualPBX can have your business phone system up and running in 5 minutes. We offer VoIP, analog, and smartphone options for you to choose from. With Dash Plans you can save anywhere from 40%-80% over traditional phone systems. Your employees can also work anywhere there’s an internet connection so your business doesn’t have to stop. Does your business rely on an onsite PBX system? No problem. VirtualPBX can deploy a SIP Trunking solution that meets your needs. Also, we have some of the brightest technical support in the industry and they are located right here in the USA. Call today to see what VirtualPBX can offer you and your business! Start your 14-day free trial today!
A link has directed you to this review. Its location on this page may change next time you visit.
We have VirtualPBX's virtual receptionist service so when a call comes in, it says that the caller has reached our company and gives the numbers and where they can get punched into. We haven't had any issues with the phones and their customer service is incredible and responds quickly. VirtualPBX has been amazing and I love them.
We use voicemail, softphone and the ACD queue of VirtualPBX. We do inbound and outbound sales with this, and also for customer assistance. I've had multiple interactions with their team, either through chat or on the telephone and they've always been able to fix whatever issue I've had or walk me through it. But there was one time when I got a foreign person and I was not very happy with that as they didn't understand my question. But other than that I've had great success everytime I call or chat with them through their website. I only would like to be able to use the telephone for text messaging since we have a lot of customers that like to text. I've recommended VirtualPBX for multiple self-employed people since that's what this business is. It makes it easy to not give out my own cell phone number and still use my cell phone to make calls.
Thanks for sharing this review! We are glad to hear that our softphone app, ACD Queues, and voicemail features have served your sales team well. In regards to adding text messaging functionality, we have it on our radar. You can follow the progress of this feature by checking out our product roadmap: https://trello.com/b/Ke7m4UpI/roadmapLast but not least, thanks for sending referrals our way! It's important that you get credit for those referrals. Have you heard about our refer a friend program? You can receive a $250 account credit for every friend that signs up. I've included the link below:
Charlie from VirtualPBX
I have updated my review to three stars because they were able to resolve the billing issue and I generally have had a good experience for 8 years. However, such an egregious billing update with no discussion / options listed deserves bad review. Decent product, does what we wanted it to do, but very bad experience with pricing policies.
I was a customer for 8 years before the company suddenly increased their prices from roughly $60/month to ~$600/month. We had been using the product simply as a virtual voicemail service and were happy to pay about $750/year for very little. However, this new pricing scheme would amount to making our least important piece of technology (basically a VM spam filter) more expensive than all of our CRM, collaboration tools, and other technology combined. VirtualPBX is terrible... customers BEWARE. Also, if they keep their strong rating here for much longer, I have to believe it is because fully business is happening with the review site because this is simply egregious.
Thank you for working with us to resolve the problem you experienced. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We appreciate the chance you gave Lawrence to work with you to resolve the situation. Should you have any further questions or concerns we are at your service. Lastly, our customer reviews are very important to us, and we hope that you would be willing to revise your review based on your further experiences.
We appreciate your time and your business.
Charlie from VirtualPBX
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Hello Jeff ** and/or Billing Department. I just realized that we never received a refund or the refund check that was supposed to be issued once your telephone was sent back. We received confirmation that your office did indeed receive the telephone, was there a problem with the refund? In the beginning they were great until they couldn't solve our problems with our phones so now they won't return any emails or phone calls.
We are truly sorry for this inconvenience. I checked with our billing team and it sounds like they reached out to you to confirm the delivery. At this time we are experiencing a short delay with our refund processing times due to the holiday. Please note that we have not forgotten about you. Sending your refund is our top priority come Monday morning. In the meantime, we appreciate your patience. Please don't hesitate to contact us should you have any questions.
All the best,
Charlie from VirtualPBX
It’s been a long time since we’ve had VirtualPBX. It was tied with our fax number and we use it just to get faxes. However, it’s difficult to use once we logged in. It’s an old system and they really need to upgrade it. But the representatives have been helpful and everything seems to be fine.
I liked the VirtualPBX website, how easy it was to sign up and their pricing. I used a couple of different business phone systems before but VirtualPBX has done very favorably. I use it for making phone calls and I like the fact that I can get multiple mailboxes through my one phone where with other companies, the mailbox is associated with the actual phone number. With VirtualPBX, I can dial-in my county, tech support or the sales department, get all mailboxes and voicemail through.
There have been no major problems getting my phones to work with their system, the porting of phone numbers. That was very quick. In the beginning, though there was an issue getting my one phone to work. I wasn’t able to get phone calls in. But the tech support got right on it and was able to fix it. It was done in 15 minutes. The system has been seamless, transparent and everything has been pretty good so far. As a matter of fact, I'm going to spend some time, later on, tonight to get more in-depth into the user interface.
But I hope they offer a little bit more of the on-hold music and have a little bit better instructions on how to actually use the automated voice system as a message thing like if I had set up an extension which is sales. I figured while going through some of my older virtual phones that I had that in order for anyone to get pauses, you have to actually put in a bunch of commas or periods. That's something that VirtualPBX needs to let people know of because if not, if you type in something, it's just going to be one word right after the other one without any pauses.
Right on! We are glad to hear you had a seamless experience with our signup, pricing, and phone system setup.
In regards to the on-hold music selection, have you considered uploading music? Nevertheless, I'll be sure to pass your feedback along to add additional default music options.
Lastly, thanks for your suggestions on our text-to-speech option. Unfortunately, with the older system, it sometimes requires the user to insert commas or periods. To completely avoid having this issue arise in the future, I would highly recommend switching to Dash Plans. Dash technology is superior and won't require the same tweaking that vConsole occasionally requires.
-Charlie from VirtualPBX
When we switched over to VirtualPBX, we were concerned how often the site goes down and if there are any big issues. But their service doesn't seem to be bad at all. Plus, it has saved us some money. Our phone bill kept on getting higher and higher. My colleague had thought about switching for a number of years but getting us to change is beyond impossible. Phone sales is our thing and changing from what you know could affect your whole business. But in the end, it worked out pretty well.
I manage the sales team. I like being able to see who's on the phone. If somebody asks for my customer service, I could transfer them over without having to worry if that employee is on the phone. However, we have some issues with the speed of the site. Sometimes, when I log on in the morning to get the other guys on, it takes some time since the website tends to be slow. Another issue is when one picks up the call, it should say, "Call from", and then read the number off. But sometimes, it doesn't do so. Other than those, I would still recommend VirtualPBX to people.
We are glad to stabilize your business phone bill and save you money! If you are experiencing any glitches in the system we would like to get our VoIP experts on it. Please contact our support team at email@example.com.
-Charlie from VirtualPBX
- 2,208,408 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
We were looking for a better phone system and we thought we would try the internet phones. VirtualPBX is a lot easier to use and their customer service is great. When we first got on, I called them a lot, and they were very helpful and the problems were easily resolved. I like the incoming call routing and we use that every day. VirtualPBX made transferring calls easier and now we can leave individual voice messages which we didn't have with our previous provider. We are happy with them and the service that they provide.
Thanks for this review! We are glad to hear that you're happy with our Advanced Call Routing, Custom Greetings and overall ease of the system!
-Charlie from VirtualPBX
I had a hardwired PBX system placed for 12-15 years. It was the one on the wall that you bring in and the system shoots to all the phones. It was a very cumbersome system with lines and guys coming in, and transformers and programming going dead. I Googled and Grasshopper and a couple other companies came up, but they seem too commercialized. Then I saw VirtualPBX and I searched the company history, as well as where they’re used. I have about 4 account with VirtualPBX and they are easy to bill and easy to work with, and I can do everything with it. I can use it to go on hold with the sub-mailboxes and it’s very easy to transfer my phone number. When I click online, it’s more user-friendly than the other systems I had. It’s also very easy to set up and go on and use the snap recording.
VirtualPBX is much more convenient. It’s good for a small business like mine. I do a lot of rental management and VirtualPBX is great as everything forwards like the chats and emails. I can check messages at 11 at night without hearing the phone ring. Customer service is excellent too as I always get a response. I have a cold nail but when I click in the right-hand corner, somebody always pops up and solves my crashed system. VirtualPBX is a great company and I’m very happy with them.
Thanks for the review! We are glad to hear that you've experienced excellent customer service and upgraded phone system performance while on Dash Plans.
Charlie from VirtualPBX
We were doing a search online for a phone system we could use for the business. We were mainly looking to have an 800 number. We had been in touch with Virtual and a couple of others. We had initially chosen another one earlier on last year but it didn’t work out because we had some particular things where we need to connect while we're overseas. VirtualPBX has been able to do that, so we made the decision to go with them only for that purpose. We use both the cell phones and the computer version, and in our actual office, we have the deaf phone.
When we started, we had a few issues when trying to get set up with iPhones and Androids. But we got everything done and we've been very appreciative of the support that we received since we came on. Also, we have a couple other unusual situations that having the VoIP capability and being able to use lines over the internet has been beneficial for us in our work. We are really satisfied.
Thanks for sharing this excellent review! It makes our day to hear that you're satisfied with your VirtualPBX phone system! If you don't mind us asking, what impressed you about our international calling options?
Charlie, Community Specialist
I went to YouTube and was looking for phone services. They were reviewing a number of company and VirtualPBX was one of them. The review was promoting two other companies and then when I looked into all the companies, I chose VirtualPBX. I liked their webpage interface. Also, the plans that they offered were more simplistic and catered to my needs. The other ones were a little more trickier to navigate. I got more bang for my buck with VirtualPBX. Plus, they're fast. The execution was outstanding.
The system does what it's supposed to do. I don't have so many issues that have to back and forth into anything. Everything works like it should so that's what I really like the most about VirtualPBX. They want to show me more features but right now I don't need all additional sophistication and when I do I'll be there and they can give it to me. And they're in a position to kind of roll with me as I need it. There's a lot of flexibility that I can employ with the system. It's pretty dynamic and there are a lot of options that I could do when I'm ready to go and expand. Overall, it's been an excellent experience with VirtualPBX and I recommend them.
We had a PBX system that was cobbled together by our former IT manager and it died up. I needed something that would replace that and wouldn’t require an IT person to always babysit it for me. Our company down-sized and we don’t have a full time IT person anymore. VirtualPBX has been simple and straight forward and I didn’t have to think about anything. We use it as a phone and voicemail and that is perfect for us.
During the initial set-up phase, the guy was really nice and friendly. However, he was new and I wasn’t able to get very far with him. I knew he was doing his best for me but I asked if there’s somebody that he can put me to. And then I got a woman who was fantastic. We didn’t have reliable phones before and it's a damper on things and having a reliable phone service now is really helpful. Plus, it’s a pretty big advantage knowing that if something goes wrong there’s someone I can go to to get it fixed and not me sitting around trying to figure it out. My experience with VirtualPBX is easy, smooth and trouble-free.
VirtualPBX expert review by Ellen Muraskin
VirtualPBX was one of the first to offer hosted PBX solutions to businesses. Based in San Jose, CA, they serve businesses across the United States and over 40 countries worldwide.
Dash plan: VirtualPBX’s Dash plans have five-minute setup and are ideal for small and medium-sized businesses, from one to over 100 people. This cloud-based system can be adjusted easily as your business grows and changes.
Office Plans: VirtualPBX's Office plans ramp up to live tech support and call center features.
Intelligent call routing: With Office Plans, VirtualPBX lets you route calls depending on incoming area code, exchange or even by caller-entered numbers such as serial or part number. This is also a great way to support foreign-language customers.
Concierge upgrade: Customers can add a concierge upgrade to their system for a one-time startup fee of $50 and a monthly fee of $49. This service takes care of loading and customizing your new VoIP system for your particular users and needs. The VirtualPBX concierge continues to review your service and offer periodic configuration changes that help improve performance and save you money.
Routers, desk and conference phones: Compatible routers, desk and conference phones can be purchased through VirtualPBX. These can be mixed and matched with preexisting landline or soft VoIP phones, for mobile extensions.
Application: VirtualPBX's application, for desktop or smartphone, confers extension functions without the hardware, making it easy to make, receive, conference or record calls over your data connection or Wi-Fi. Outbound calls use your business caller ID instead of your personal number.
PBX Parachute: Virtual PBX calls its remote backup/disaster recovery system PBX Parachute. It mirrors your primary phone system and makes extensions out of alternate phones or softphones if your on-site PBX system fails or if your business becomes inaccessible for any reason.
Network Health Check: For an additional fee, VirtualPBX monitors your network for a full week to make sure you have the bandwidth and discipline to support quality voice. (Hint: Netflix downloads may choke your network!).
Best for: Any size businesses up to several hundred users, as well as contact centers.
VirtualPBX questions and answers
- What problem is VirtualPBX trying to solve?
- Our main goal is to provide cost-effective, self-managed communications solutions to businesses all over the world.
- What sets your company apart from the competition?
- We were one of the first providers of hosted pbx solutions for businesses. We’ve been around and we’re here to stay because of our ongoing commitment to our customers. It is our first priority and shapes our innovative process.
- What are the most common misconception consumers have about your industry?
- VoIP is difficult. This couldn’t be further from the truth, in fact, after having the ability to adjust your phone systems with a few clicks of a mouse, going to back to a traditional hardware system is nearly impossible. And because VirtualPBX services are hosted in the cloud, you no longer need to pay for or maintain physical hardware and switches.
- How has your industry changed in the last 5 to 10 years?
- When we first began, the idea of a virtually hosted telecom solution – one that required no onsite hardware – was new. We spent a lot of time educating the market. Now that mobile connectivity is the norm, our customers are familiar with the service and we get to spend more time helping them advance their business communication strategy with features, custom configurations and reporting.
- How do you think the industry will change in the next 5 to 10 years?
- Our digital tools are becoming increasingly interconnected. The VoIP market is no different. We’re constantly looking for ways to integrate with our customers existing workflows to make their lives easier. The VoIP market is constantly evolving.
- How has VirtualPBX grown or evolved?
- VirtualPBX has always been a strong solution for small and medium-sized businesses without a robust IT staff or budget. Our phone systems are easy to update and are light on the budget, but as we got started, we quickly realized that these customers could also use help better understanding their internet connections. Over the years, we have developed our network support to include monitoring, remediation and bandwidth services. In 2016 we also rolled out a team available for onsite deployment in the continental U.S. This team, with members dispersed across the U.S., arrives at your place of business to handle a variety of network services.
- How do you see the company growing or evolving in the future?
- Our engineers are always working on ways to innovate our service. We’re currently cooking up a few new Dash features, UI enhancements for our vConsole customers and new additions to our integrations portfolio.
- Where do great ideas come from in your organization?
- Customers drive every facet of our business. We routinely take in feedback as a means to improve our services. We also pride ourselves on an extremely talented, energetic and interconnected team.
- Do you have any advice or comments for your current and/or potential customers?
- VirtualPBX can be deployed on your existing internet connection, but it’s important to consider if your network is prepared to handle the added traffic. Our Network IT Services team is available should you ever require assistance with configuration, monitoring, bandwidth, remediation or on-site services.
VirtualPBX Company Information
- Social media:
- Company Name:
- San Jose
- United States
Keep an eye on your inbox, the latest consumer news is on its way!