VirtualPBX Reviews

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Overall Rating4.1 out of 5
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About VirtualPBX

VirtualPBX is a VoIP provider that offers business talk, texting, and video conferencing. The company provides a virtual business phone system that uses the internet to connect different lines of telephone communication. This lets employees receive phone calls anywhere in the world without using a specific call center and provides customers with easier access to support. Plans start at $12/mo.

Pros & Cons


  • 99.999% uptime
  • Upfront prices
  • Free 24/7 support


  • Confusing options

Bottom Line

With industry-leading uptime and 24/7 support, VirtualPBX is a reliable and helpful business phone service. There are many plan options, and its team can help deliver custom solutions.

Featured Reviews

Springfield Gardens, NY

I chose VirtualPBX. I liked their webpage interface. Also, the plans that they offered were more simplistic and catered to my needs. The other ones were a little more trickier to ...

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Schertz, CA

… VirtualPBX is a lot easier to use and their customer service is great. When we first got on, I called them a lot, and they were very helpful and the problems were easily resolve...

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What is VirtualPBX?

VirtualPBX is a Voice over IP (VoIP) phone system provider that offers reliable business solutions with 24/7 support and an advertised 99.999% operational uptime. The company provides small and large companies the ability to host their business phone systems off-site, which lowers costs and makes logistics simpler.

The company offers features such as call forwarding, custom greetings, web browser accessibility, call center management and more.

How does VirtualPBX work?

The VirtualPBX phone system platform, called Dash, helps integrate all business tools into one place for easier control and added efficiency. For example, Dash can integrate with SalesForce CRM, Amazon Web Services (AWS), API Access and more to put everything into one easy-to-use dashboard.

Businesses can choose one of VirtualPBX’s plans and customize it with add-ons or work with the company's specialists to design their own custom business phone solution. All plans come with free training sessions to help ensure the business is using the system with maximum efficiency.

VirtualPBX pricing

VirtualPBX offers multiple plans designed for different business types and sizes. All business phone plans include free one-on-one training and a 15-day money-back guarantee.

  • Starter: The Starter plan is $9 per month. It includes two phone numbers, 500 text messages per month and unlimited local minutes. Toll-free minutes can be purchased for 5.9 cents each.
  • Flex: The Flex plan is $18 per month. It includes three phone numbers and unlimited text messages and local minutes. Toll-free minutes can be purchased for 4.9 cents each.
  • Pro: The Pro plan is $24 per month. It includes five phone numbers and unlimited text messages and local minutes. The Pro plan comes with 1,000 toll-free minutes, while additional minutes can be purchased for 3.5 cents each.
  • Premier: The Premier plan is $34 per month. It comes with 10 phone numbers and unlimited text messages and local minutes. The Premier plan includes 2,500 toll-free minutes. Additional minutes can be purchased for 2.9 cents each.

VirtualPBX FAQ

Is VirtualPBX cloud-based?

Yes. VirtualPBX offers cloud-based PBX systems hosted on the internet.

Does VirtualPBX offer phone systems?

Yes, VirtualPBX offers business phone systems.

Is VirtualPBX reliable?

Yes. VirtualPBX advertises 99.999% operational uptime. When there is an issue, its complimentary 24/7 support helps troubleshoot problems immediately.

Is VirtualPBX worth it?

If you’re looking for a cloud-based VoIP system for your company, VirtualPBX is worth it. VirtualPBX saves companies 40% to 80% when compared to traditional phone costs. Some people may be overwhelmed by the multiple plans and add-ons, but its onboarding team and 24/7 support staff help you find the right plan. The company also offers custom-designed solutions and free training sessions.

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Page 1 Reviews 0 - 10

Reviewed Oct. 16, 2023

I wanted to share our experience with Virtual PBX Customer Success representative Abigail. Her knowledge and efficiency in helping us transition to a new plan was very apparent. She listened attentively, answered questions patiently and ensured that the plan we selected was the perfect fit for our organization's needs. Abigail's dedication and excellence truly stood out in all of our interactions with her. After having the pleasure of working with her, we are more confident that Virtual PBX genuinely cares about its customers. She is a great asset to your team!

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Customer Service

Reviewed June 20, 2023

I've been using VPBX for over 10 years, mostly as a host for a simple 888 phone number to my business. I had few interactions over those years, most of them good. I have a client who recently who moved into a new office and wanted to switch from POTS to VoIP. I recommended VPBX and proceeded to implement a VoIP solution to a busy office.

I ordered a number of VoIP phones, which VPBX ship pre-provisioned. None of the phones worked, so I had to call support for each one. VPBX support had trouble fixing and I spent hours (note, their technicians are good). The issue ended up being a DNS problem on their end. This is a simple infrastructure fix someone on their end could do in 10 minutes, Bush league.

Then one of the 8 phones wasn't working so I called in to RMA. After sitting on the phone for 30 minute then they wanted to run through some troubleshooting...for a $100 VoIP phone. The RMA process should have taken 10 minutes at the most. IMO they are not ready to handle business VoIP (with hardware) services at this time. I won't be using them again, at least not without some serious consideration of alternatives.

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    Customer ServiceEase of Use

    Reviewed Sept. 25, 2021

    I recommend VirtualPBX without hesitation. Great service, excellent product, easy to use. I have gotten assistance through chat many times with ease, at times requested they call me and the did and they follow up by email and continue the support that way if needed.

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    Response from VirtualPBX

    Hi Andrew, Thanks for sharing this! Our support team works really hard to provide you with top-level service. Thanks for being a valued customer!

    Verified purchase

    Reviewed July 8, 2020

    VirtualPBX has incredibly low rates for the quality of service they provide. There is little to no downtime and their tech support is among the best we use. I've recommended them to several customers who were very pleased with the service. With most services, I would be hesitant to recommend to a customer, our reputation could be harmed by bad service. But we don't hesitate with VirtualPBX, they'll impress you too.

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    Michael increased rating by 2 stars.
    After a positive interaction with VirtualPBX, Michael increased their star rating on Aug. 28, 2018.

    Updated review: Aug. 28, 2018

    I have updated my review to three stars because they were able to resolve the billing issue and I generally have had a good experience for 8 years. However, such an egregious billing update with no discussion / options listed deserves bad review. Decent product, does what we wanted it to do, but very bad experience with pricing policies.

    Original Review: Aug. 16, 2018

    I was a customer for 8 years before the company suddenly increased their prices from roughly $60/month to ~$600/month. We had been using the product simply as a virtual voicemail service and were happy to pay about $750/year for very little. However, this new pricing scheme would amount to making our least important piece of technology (basically a VM spam filter) more expensive than all of our CRM, collaboration tools, and other technology combined. VirtualPBX is terrible... customers BEWARE. Also, if they keep their strong rating here for much longer, I have to believe it is because fully business is happening with the review site because this is simply egregious.

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    Response from VirtualPBX

    Hi Michael,

    Thank you for working with us to resolve the problem you experienced. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We appreciate the chance you gave Lawrence to work with you to resolve the situation. Should you have any further questions or concerns we are at your service. Lastly, our customer reviews are very important to us, and we hope that you would be willing to revise your review based on your further experiences.

    We appreciate your time and your business.

    Charlie from VirtualPBX

    Reviewed July 5, 2018

    Hello Jeff ** and/or Billing Department. I just realized that we never received a refund or the refund check that was supposed to be issued once your telephone was sent back. We received confirmation that your office did indeed receive the telephone, was there a problem with the refund? In the beginning they were great until they couldn't solve our problems with our phones so now they won't return any emails or phone calls.

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    Response from VirtualPBX

    Hi Clyde,

    We are truly sorry for this inconvenience. I checked with our billing team and it sounds like they reached out to you to confirm the delivery. At this time we are experiencing a short delay with our refund processing times due to the holiday. Please note that we have not forgotten about you. Sending your refund is our top priority come Monday morning. In the meantime, we appreciate your patience. Please don't hesitate to contact us should you have any questions.

    All the best,

    Charlie from VirtualPBX

    Verified purchase

    Reviewed Feb. 1, 2018

    We have VirtualPBX's virtual receptionist service so when a call comes in, it says that the caller has reached our company and gives the numbers and where they can get punched into. We haven't had any issues with the phones and their customer service is incredible and responds quickly. VirtualPBX has been amazing and I love them.

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    Verified purchase

    Reviewed Jan. 22, 2018

    It’s been a long time since we’ve had VirtualPBX. It was tied with our fax number and we use it just to get faxes. However, it’s difficult to use once we logged in. It’s an old system and they really need to upgrade it. But the representatives have been helpful and everything seems to be fine.

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    Verified purchase

    Reviewed Jan. 8, 2018

    We use voicemail, softphone and the ACD queue of VirtualPBX. We do inbound and outbound sales with this, and also for customer assistance. I've had multiple interactions with their team, either through chat or on the telephone and they've always been able to fix whatever issue I've had or walk me through it. But there was one time when I got a foreign person and I was not very happy with that as they didn't understand my question. But other than that I've had great success everytime I call or chat with them through their website. I only would like to be able to use the telephone for text messaging since we have a lot of customers that like to text. I've recommended VirtualPBX for multiple self-employed people since that's what this business is. It makes it easy to not give out my own cell phone number and still use my cell phone to make calls.

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    Response from VirtualPBX

    Hi Gina,

    Thanks for sharing this review! We are glad to hear that our softphone app, ACD Queues, and voicemail features have served your sales team well. In regards to adding text messaging functionality, we have it on our radar. You can follow the progress of this feature by checking out our product roadmap:

    Last but not least, thanks for sending referrals our way! It's important that you get credit for those referrals. Have you heard about our refer a friend program? You can receive a $250 account credit for every friend that signs up. I've included the link below:

    Charlie from VirtualPBX

    Verified purchase

    Reviewed Dec. 26, 2017

    I liked the VirtualPBX website, how easy it was to sign up and their pricing. I used a couple of different business phone systems before but VirtualPBX has done very favorably. I use it for making phone calls and I like the fact that I can get multiple mailboxes through my one phone where with other companies, the mailbox is associated with the actual phone number. With VirtualPBX, I can dial-in my county, tech support or the sales department, get all mailboxes and voicemail through.

    There have been no major problems getting my phones to work with their system, the porting of phone numbers. That was very quick. In the beginning, though there was an issue getting my one phone to work. I wasn’t able to get phone calls in. But the tech support got right on it and was able to fix it. It was done in 15 minutes. The system has been seamless, transparent and everything has been pretty good so far. As a matter of fact, I'm going to spend some time, later on, tonight to get more in-depth into the user interface.

    But I hope they offer a little bit more of the on-hold music and have a little bit better instructions on how to actually use the automated voice system as a message thing like if I had set up an extension which is sales. I figured while going through some of my older virtual phones that I had that in order for anyone to get pauses, you have to actually put in a bunch of commas or periods. That's something that VirtualPBX needs to let people know of because if not, if you type in something, it's just going to be one word right after the other one without any pauses.

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    Response from VirtualPBX

    Hi Omar,

    Right on! We are glad to hear you had a seamless experience with our signup, pricing, and phone system setup.

    In regards to the on-hold music selection, have you considered uploading music? Nevertheless, I'll be sure to pass your feedback along to add additional default music options.

    Lastly, thanks for your suggestions on our text-to-speech option. Unfortunately, with the older system, it sometimes requires the user to insert commas or periods. To completely avoid having this issue arise in the future, I would highly recommend switching to Dash Plans. Dash technology is superior and won't require the same tweaking that vConsole occasionally requires.

    -Charlie from VirtualPBX

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    VirtualPBX Company Information

    Company Name:
    Company Type:
    Year Founded:
    San Jose
    United States