VirtualPBX Reviews

I wanted to share our experience with Virtual PBX Customer Success representative Abigail. Her knowledge and efficiency in helping us transition to a new plan was very apparent. She listened attentively, answered questions patiently and ensured that the plan we selected was the perfect fit for our organization's needs. Abigail's dedication and excellence truly stood out in all of our interactions with her. After having the pleasure of working with her, we are more confident that Virtual PBX genuinely cares about its customers. She is a great asset to your team!

I've been using VPBX for over 10 years, mostly as a host for a simple 888 phone number to my business. I had few interactions over those years, most of them good. I have a client who recently who moved into a new office and wanted to switch from POTS to VoIP. I recommended VPBX and proceeded to implement a VoIP solution to a busy office.

I recommend VirtualPBX without hesitation. Great service, excellent product, easy to use. I have gotten assistance through chat many times with ease, at times requested they call me and the did and they follow up by email and continue the support that way if needed.

VirtualPBX has incredibly low rates for the quality of service they provide. There is little to no downtime and their tech support is among the best we use. I've recommended them to several customers who were very pleased with the service. With most services, I would be hesitant to recommend to a customer, our reputation could be harmed by bad service. But we don't hesitate with VirtualPBX, they'll impress you too.

I have updated my review to three stars because they were able to resolve the billing issue and I generally have had a good experience for 8 years. However, such an egregious billing update with no discussion / options listed deserves bad review. Decent product, does what we wanted it to do, but very bad experience with pricing policies.

Hello Jeff ** and/or Billing Department. I just realized that we never received a refund or the refund check that was supposed to be issued once your telephone was sent back. We received confirmation that your office did indeed receive the telephone, was there a problem with the refund? In the beginning they were great until they couldn't solve our problems with our phones so now they won't return any emails or phone calls.

We have VirtualPBX's virtual receptionist service so when a call comes in, it says that the caller has reached our company and gives the numbers and where they can get punched into. We haven't had any issues with the phones and their customer service is incredible and responds quickly. VirtualPBX has been amazing and I love them.

It’s been a long time since we’ve had VirtualPBX. It was tied with our fax number and we use it just to get faxes. However, it’s difficult to use once we logged in. It’s an old system and they really need to upgrade it. But the representatives have been helpful and everything seems to be fine.

We use voicemail, softphone and the ACD queue of VirtualPBX. We do inbound and outbound sales with this, and also for customer assistance. I've had multiple interactions with their team, either through chat or on the telephone and they've always been able to fix whatever issue I've had or walk me through it. But there was one time when I got a foreign person and I was not very happy with that as they didn't understand my question. But other than that I've had great success everytime I call or chat with them through their website. I only would like to be able to use the telephone for text messaging since we have a lot of customers that like to text. I've recommended VirtualPBX for multiple self-employed people since that's what this business is. It makes it easy to not give out my own cell phone number and still use my cell phone to make calls.

I liked the VirtualPBX website, how easy it was to sign up and their pricing. I used a couple of different business phone systems before but VirtualPBX has done very favorably. I use it for making phone calls and I like the fact that I can get multiple mailboxes through my one phone where with other companies, the mailbox is associated with the actual phone number. With VirtualPBX, I can dial-in my county, tech support or the sales department, get all mailboxes and voicemail through.