VirtualPBX Reviews

We had VirtualPBX for office use and our experience with them was very good. Though I didn't have much interactions with their reps, they were knowledgeable with those that I had with them. However, we just retired and I'm not with them anymore but they keep calling me. I wish they'd take me off the list.

VirtualPBX has met my needs and is cost-efficient. We use it for the extensions and the forwarding of calls because we're completely virtual. VirtualPBX has improved our business.

VirtualPBX looked like they had their act together so I contacted them. I use the system for inbound/outbound conference calling. I also use the Voice Over IP where everybody can be plugged in. I can take my phone to a hotel in Mexico and it looks like I'm calling from work and I can still be reached if somebody's calling my office.

VirtualPBX gives great and fast service. We’re moving right now and are able to move the system with us. We really are happy with it. When I've talked to the VirtualPBX people, their people have been spot on, super helpful and always wanting to make sure that I am cared for. They also do a good job on the follow-up. It’s nice to have an alternative product that we can expand with if we’re gonna have a big event. Our staff really loves that they can forward their phone calls to their personal cellphones. So if they’re gonna be out of the office or gonna be at an event, they can take the calls with them. Our staff who are younger really like that flexibility. I have recommended VirtualPBX to other people. I am satisfied with their service.

I run a kid’s soccer program, so we wanted to have a number that when people see our advertisements on yard signs and banners, school information, they could call. Press 1 to get some information and then forward to any of our staff through the different extensions, but be able to be greeted properly without necessarily having to have somebody available to answer the phones 100% of the time. I vetted VirtualPBX like I would many other companies of different industries, through Google. They seemed to be good and I’ve liked them ever since. We mostly use the voicemail. It's the most convenient. It's being sent to the email that allows us to forward them along to the right place.

We use VirtualPBX primarily for inbound customer assistance and it has improved our business. We also use their voicemail feature. Moreover, the representatives of VirtualPBX answered everything we've called them about in a friendly and efficient manner. I am satisfied with them.

We use VirtualPBX for inbound calls like a regular telephone and what is important to us is the fax functionality, voicemail, and recorded messages. Everything is working out well. VirtualPBX has been a good tool to use and as for the tech support, they've always been helpful, friendly and knowledgeable. I'm pleased with the service.

Hassle-free experience with Virtual PBX. We were looking to start our phone service when I got a new office so we just explored the options that were there and we decided to give it a try. We use their conferencing feature the most and things have been mostly smooth, with no major break downs or outages.

I had a couple of failures on my VirtualPBX system that they resolved with us on the adapters between the telephone line and the internet. Their guy in tech support was very thorough, methodical and verified what the problem was. I have to replace two adapters and in the pricing proposal, he indicated I’d be paying $3.95 for the E911 - $1.99 initially and then recurring thereafter. I had a question about whether or not one set of those adapters would be eliminated. I reread the quote and it said that I’d have to go into the Vconsole and disable the two that I took out, so I was assuming that eliminates the extra charge. I haven’t accepted the proposal because I’ve been tied up with other things, but I intend to send them an email again asking him if that’s the case.

So far VirtualPBX has been good and I have been very pleased with it. When we were trying to get things set up, they were very patient and walked us through everything. Trying to get our phone setup has been a challenge for us. To set up a phone for one person, there are several different areas to go to and make sure to change those things. That’s why it’s difficult for us because one change doesn’t change everything. Right now, we have a message on our machine about our previous bookkeeper still being there because we don’t know how to change the message to put in the new bookkeeper’s name. And we just don’t have a lot of time to sit down and try to figure everything out. But it’s a great service and VirtualPBX offers a lot.

We love VirtualPBX. Previously, my bill for communications service was putting my wife's business out of service and we were being overpriced. VirtualPBX was offering customers the same services at a lot cheaper price, so we got their service and we've been really happy with them. Furthermore, with the telephone answering system that we had before, we used phone lines and it was a pain. If the power went off, the phone service went down, and we had to call up to deal with that. This one is so much better.

I was using RingCentral, but they were terrible. So I needed an alternative option and went over to VirtualPBX. It's mainly used for the office and mobile outbound calls for four different business. The team at VirtualPBX are really good people who know their stuff. Working with them has improved our business, and so I do recommend them.

I had an actual PBX system in-house before using VirtualPBX but it was a lot more expensive and it did a lot less. We use VirtualPBX mainly for inbound office calls. We also use its Queues feature where they have a group of people who are in a queue and it tries them until one answers. That's a great feature. And the fax feature is very good as well.

Our new location started with VirtualPBX which provides all our IT work for our repair and service company. We strictly use their phone service for incoming customer calls. They provide the flexibility for our small start-up business and it helped a lot to get us going quickly.

I was looking for a phone solution to replace our two phone lines and an answering machine. I found VirtualPBX online and compared them to others I saw. They are reasonably priced and had the features we wanted. We got their auto attendant, voicemail, call forwarding, and it also handles our faxes. We use it for inbound calls.

We needed a service that provides call recording and history. We tried a couple of different services but they didn't fit our needs. Then we dealt with VirtualPBX and it has been good lately with them. We have suggested some features and some of them got done. However we made a change on the dashboard and I cannot find anything after that.

We had an extra additional phone line which we weren't using that often. Majority of our business is one and we were sick of paying $200 a month. We went with VirtualPBX and now we're only paying $20 a month. I love the product. We have it for inbound calls and we also use the call forwarding feature of it. The number porting was very easy, too. Their team members have also been very helpful.

We initially contacted VirtualPBX because a friend strongly recommended them. We're happy with them, and that's why we're still using them. I contacted the customer service reps to switch up our plan and they helped me with it. The phone is user-friendly. It has greeting and customer options, and that's all we use it for. But it's been working out great. Working with them helps with the performance of our business. It seems a little bit more professional versus just someone live picking up. We'll recommend them.

PBX system is great, I use all of it, it's cheap. VirtualPBX works - I don't have to mess with the phone system. Plus, their reps were awesome. I really like them, this is a good company. Whoever is running them ought to be a role model. I recommend them every chance I get.

We had a Legacy On-Premise before and then somebody that does VoIP phone systems recommended VirtualPBX to us. It provides cloud-based phone services and is better than the one we had. I use some of the broadcasting features as well as the voice messaging, forwarding of messaging and automated attendant features. We use the system mostly for inbound calling. Overall, it's very good, cost-effective and the feature set is fine. The support is outstanding and very responsive. The web portal is good. VirtualPBX has a great product.