Follow us:
Verizon Wireless

Verizon Wireless

 2.8/5 (980 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

About Verizon Wireless

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Verizon sells phones and phone plans across the United States. With stores and cell towers in every state, Verizon’s widespread reach allows customers to call, text or use data almost anywhere. Verizon customers can buy products from Apple, Samsung, Google and other phone manufacturers. The company also offers discounts for military members and first responders.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • 5G available in some areas
  • Discounts on multiple lines
  • Mix & match unlimited plans
  • Parental control app

Cons

  • Prices are higher for fewer lines
  • 5G not available in all areas

Bottom Line

Verizon offers a wide range of cellular service plans for customers who use their devices in different ways. Though prices might be higher than other providers, the level of service and extra features make Verizon stand out.

Top Verizon Wireless Reviews

Why Trust ConsumerAffairs
How do I know I can trust these reviews about Verizon Wireless?
  • 3,395,478 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Rated with 5 stars
Verified

The manager David, at the Delmont PA - Verizon Wireless store, is awesome. I had an issue and he went above and beyond to resolve my problem… I have never had a service provided b...

Read full review
profile pic of the author
Rated with 5 stars
Verified

I get excellent coverage here where others with other companies are not so fortunate. Prices are competitive and the selection of phones is excellent. I have had Verizon for 7 yea...

Read full review

What is Verizon Unlimited?

Verizon is a cellular service provider based in the United States. Verizon Unlimited plans offer five levels of service that you can mix and match. All Unlimited plans include coverage in Mexico and Canada and have no roaming charges in the U.S. Verizon Unlimited’s five plans are:

  • Start Unlimited works on 4G and includes talk, text and data. It includes 480p video streaming.
  • Play More Unlimited includes 5G access (for compatible phones) and is suitable for music and video streaming. The plan comes with 25 GB of premium data, unlimited mobile hotspot use and HD video streaming.
  • Do More Unlimited includes premium data and has 5G access, 50 GB of mobile hotspot use and 500 GB of cloud storage.
  • Get More Unlimited works on 5G and includes HD video streaming, 75 GB of premium data and unlimited mobile hotspots with 30 GB.
  • Just Kids Unlimited can be added to any other unlimited plan. It comes with 5 GB of data, unlimited talk and text to 20 contacts, 480p video streaming, safety mode, content filters and location tracking.

All of Verizon Unlimited’s plans include a free six-month subscription to Apple Music and a one-year subscription to Disney Plus.

How does Verizon smart family work?

Verizon Smart Family is a companion app that gives you parental controls to help manage your kids’ smartphone use. You can add the service to eligible Verizon accounts, including unlimited plans. Just Kids Unlimited comes with Smart Family. You can use an app on your device to:

  • Filter content
  • Monitor and limit calls, texts and purchases
  • Monitor internet use
  • Pause internet access
  • Track another device’s location

Content filters with Smart Family let you block websites and apps by category or manually block specific sites. You can also control the filters for specific family members. For texts and calls, Smart Family lets you see and monitor incoming and outgoing activity, but you can’t read texts or listen to calls.

Smart Family also creates a graph that shows your child’s online activity and website use. You can set time restrictions and limits for purchases billed directly to your Verizon account via carrier billing.

Verizon family plan prices

Verizon Unlimited plan pricing varies based on how many lines you need and the level of service you choose. Start Unlimited for four lines is $35 per month per line. Two lines of Start Unlimited costs $60 per month per line.

Play More Unlimited and Do More Unlimited are both $45 for four lines; Get More is $55 for four lines. Add Just Kids to any unlimited line for $35. All plans incur additional taxes and fees.

Verizon Wireless FAQ

Can I use Verizon Wireless for home internet?
Verizon offers Fios home internet plans in some areas. You can also use your Verizon mobile hotspot to connect to the internet at home, but hotspot data is limited.
Is Verizon Wireless the best carrier?
Whether Verizon Wireless is the best carrier for you depends on your needs and budget. The company offers flexibility in plans, 5G coverage in some areas (with more added regularly) and reliability. Features include Disney Plus and Apple Music. Customer service is available 24/7.
Is Verizon home Internet unlimited?
Verizon Fios home internet plans come in three data speeds with no limits on usage.
Does Verizon have 24/7 customer service?
Verizon customer service is available 24/7.

Is Verizon Unlimited worth it?

For customers who are looking for a wireless provider with multiple plans and customizable family options, Verizon Wireless is definitely an option to consider. Its Just Kids Unlimited add-on makes it appealing to parents, and, with high data usage options, it’s an ideal choice for large families or avid internet users.

Verizon Wireless Reviews

Sort: Top reviews
Filter by: Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Verizon Wireless?
How do I know I can trust these reviews about Verizon Wireless?
  • 3,395,478 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer
Original review: Aug. 23, 2021

I have been with Verizon for around or around 25 years. They are always willing to help you Technically wise or however you need. I have gone into Verizon stores and 1 on 7th street and downtown Robert the manager is awesome although one thing about that location is they have no Wi-Fi which I think is very ridiculous.. He recommended me to go to the promenade Verizon And Miguel helped me transfer all my information over after having to get a replacement phone due to my phone going DOA. I love Verizon. I probably would not change. I just wish that they would lower their pricing

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 26, 2021

The Customer Care employee I had the pleasure to talk to today, referring to some internet issues I was having, was the best I've ever had. His name was Mike and he was kind, understanding and he listened. Which is a rarity because of the numerous Customer service people I have talked to from many companies, most either are or at least act like they are stupid. For example, asking a question to which the answer was already given is the most common (and extremely aggravating) thing that most Customer service people do. If I would have met this gentleman in person rather than him being the Customer service person I was needing to talk to in order to attempt to resolve the issue, I have no doubt that he and I would have become great friends.

5 people found this review helpful

Not sure how to choose?

Get buying tips about Cell Phones delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 5 stars
    Verified Reviewer
    Original review: June 25, 2021

    My family and I had great customer service at the Flagstaff Az Location (1800 S Milton). We were assisted by a gentleman named **. He was very professional, courteous and listened to our concerns, and outfitted us with the best service at version. 11 months have passed and we have been enjoying great connectivity and service. Yesterday, my son and I returned to the store to add another line. Once again we were assisted by **. His customer service is still at 110%. Wow, what great service from this guy. We left very happy once again as ** used his expertise to get us all connected. Thank you ** - The world needs more people like you.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Feb. 13, 2021

    I called into Verizon today literally in tears over my bill! I asked for management immediately as I had called several times about my issue in the past to no avail. I spoke with Shantelle. She listened to me cry as I explained my situation. Before anything else she made sure I was ok and spoke to me in calm voice. Once I was ok she went on to address my issues. So many times she assured me it would be ok. She took care of every single issue and even a few I myself didn't see! I truly felt cared about by the end of our conversation. She definitely changed my feelings. I didn't feel like just a phone number. She acknowledged I was a person. Maybe to some that may seem silly but these days it's hard to find people that like their jobs and care the way she did. I praise her management skills and feel like she should be recognized. Thank you so much!!!

    20 people found this review helpful
    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: Nov. 3, 2020

    This morning I had the pleasure of speaking with Mark ** from Greenville, SC. Initially the purpose of my call to Verizon was to retrieve a return label but I had explained to Mark that I've been very unhappy with Verizon for weeks due to many reasons. He took his time reviewing my account in detail. He was very informative, helpful, pleasant, and understanding of my frustrations. He repaired all the knots on my account and assured he would follow up to make sure everything would fall in place seamlessly. I wish all the Verizon representatives were as knowledgeable, professional, and enjoyable to deal with as him.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 28, 2021

    If you want a reliable cellular service that plays nice with other providers and allows wifi access to services...keep looking, Verizon is not the service for you. The ONLY way you can use your phone as a phone is to be connected to a Verizon tower. That's right folks, no roaming, no wifi calling, no wifi texting, no nothing. You know that cheap service they sell at Walmart? Far better than Verizon. Save your money and go AT&T, T-Mobile, etc.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 27, 2021

    I was on the phone with Verizon for three hours today. I was disconnected. The call dropped. Nobody called me back. I was on hold the majority of the time. Every person could hardly speak English and I’m calling from the United States. I was calling about loyalty since I’ve been with the company 15 years and there were no loyalty benefits for me according to their customer service. I’m under contract with a phone that I could’ve paid cash for but they required me to sign a contract for two years to receive the discount. The phone no longer holds a battery but I’m still under their contract and there are no options for me upgrading without paying. There is no refund. No accommodation for the fact that the phone is no longer working properly and still under contract.

    After the three hours I was given misinformation and not understood and the outcome had nothing to do with the reason I called. This was due to language barriers as well as a lack of care and no consideration for the country that they’re dealing with. Speaking some English and understanding English speaking customers are two different things. They have us between a rock and a hard place because we need the communication and they’re taking advantage of us. This is a horrible company much different than when I first signed on 15 years ago. It’s disgusting.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 25, 2021

    I have heard so many great things about Verizon Wireless, I wanted to give them a try and get my home internet. Delivery was on time and on par with what they had said in the initial sign up process. We receive the equipment, my companion sets it up. Lo and Behold, it doesn't work and also my account has become nonexistent. I am on hold with them as I write this, and I am LIVID. The 1st phone call I got passed around by 4 of their customer service reps. All I needed was some tech support so that I may resume my life. Literally, 4 people.

    When I was finally connected to the last person, I got HUNG UP ON. I've called back now 5 times, this one I'm on right now is the 5th, and each call has been me on hold up to and passed 20 minutes. 20 MINUTES!!! So I went from 4 people and a hangup to now nothing, save for this annoying piano jazzy music they got playing in the background as I wait for no one to assist me. My advice, if you want horrible customer service and have a whole day or 2 to waste, then Verizon is the place to be. If you don't, I'd definitely and strongly suggest you try anyone else other than them.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 25, 2021

    We did not know we should have gone to Verizon Headquarters. Went to a third party store. Six trips to the store, over 5 different calls to their support, a total of more than 6 hours spent on the complete incompetence. They actually lied about the plan we wanted. Charged us for six line lines and we have two. Did not tell us many important conditions about our phone plan. After three months and so so much money we dumped them. Please please do not believe their commercials.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 24, 2021

    I wish I can give Verizon customer service -10 stars, My business is suffering since last two months without a landline because of their error, no one wants to help, everyone just transfer the call, no one wants to help. I am suffering losses due to their negligent agent, still without a phoneline. I don't know who can help. Don't know who can help.

    Be the first one to find this review helpful
    Loading more reviews...

    Verizon Wireless Company Information

    Company Name:
    Verizon Wireless
    Website:
    www.verizonwireless.com