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Verizon’s home phone service, also called Fios Digital Voice, gives you nationwide coverage on domestic and international calls. Verizon also offers bundling options for phone and internet service as well as unlimited and per-minute plans.
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Had a complicated question about phone usage in Japan that needed answering by a live person. Called and put on hold for 30 mins. Website chat links don't work on Firefox. Finally got a chat link to work in chrome and they give me a useless "digital assistant" that can't answer my question and put on hold again for 20 mins. Absolutely. Abysmal. Customer. Service.
I called in on Sep 4 2019 to transfer my service to a new address in the same zip code, after a week and the service didn't work I called back and waiting an hour to speak to a representative and she told me there is a mistake on the system and the order wasn't done properly so they need to redo the order. After another week waiting and calling in for hours and hours, no one in customer service was able to help me.
So it a became a part of our daily routine to call in to Verizon and try to solve the issue they created and we still as of today Sep 25 2019 don't have service in our house, and this on a account I have already for 5 years and paying bills every month included this month because they still send us bills for my account. And the problem is they are the sole company who controls the wiring for phone service in NYC.
I was given a new phone by Verizon since I reached the age of 65. I had a small issue because I was not getting mute, disconnected when I spoke to the another. I went to the office on Harlem Ave, so I inquired if I am dissatisfied with the phone for whatever reason, can I get the new phone replaced even with the promotion. The answer, there is a fee of 50.00 dollars to get a new phone replaced even with a promotion. How absurd....
After renting my home for twenty-years my current landlord decided to sell the property. So, after finding a new place, I decided to cancel my "My Verizon' telephone landline service. I called them only to get a message saying that my wait-time would be more than a hour. After an hour of elevator music, I decided to hang up and call them the next day. First, I went downtown, with my laptop, to a cafe and logged on to the 'My Verizon' where, after painstaking navigation I finally ended up having to chat with someone named Stan. I told him that I wanted to cancel the service and that I would be home tomorrow morning waiting for Verizon to call. He said that he would 'Leave a note with [Verizon}". The next morning they never called.
So, I again attempted to call them only to have to wait TWO-AND-ONE-HALF-HOURS before a service rep named Fran finally replied. I was able to finally FREE myself from Verizon and am no longer being held hostage by them. Getting Verizon telephone service is quick & easy. Upgrading to or transferring your telephone service is quick & easy. Paying your bill online is quick & easy. But try to cancel service and they will try their best to discourage you from cancelling. I will never praise or recommend ANY VERIZON SERVICE TO ANYONE WHO WALKS THE FACE OF THE EARTH... NEVER ... EVER!!!!
I just want to put it out there....I found it unacceptable to leave an 87yr old woman with no phone service after calling in from someone else's phone for an emergency repair. When the rep came out to the site, the neighbor wouldn't allow him on her backyard property because she was going out, leaving the Verizon customer yet with another worrisome day and praying she wouldn't have to call 911. Shame on you Verizon!
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Verizon put me into collections and destroyed my 840 credit score. I am suing them for the maximum amount for damages. Verizon never credited my refund for a failed DSL service installation. It is impossible to reach anyone competent in their organization to get billing issues resolved (their phone system seems to be programmed to hang up on you after 40 minutes of hold time). We need more class action lawsuits to help the meek customer fight back against their unethical business practices. Lawyers, Please Help us!
Customer service is horrible. Never can make simple things for them to be done. It's been 2 months. I can't even switch my payment option from one card to another. Spending my time chatting to robot for an hour and at the end he said: "How can I help you". Lol. Are you kidding me?? Sick! Wasted my time. 2 months ago I finally has opportunity to talk to a live rep and supervisor. Spent 50 min on the phone and today got email that my payment didn't go through. Hahaha. Of course because bunch of idiots never do their job. Now, it's been 2 months and I can't even make a payment because, #1 you can't ever talk to a live person and #2 even if you do you get lied to. Plus, reception is horrible. I'm canceling my service. I had worst experience with Verizon. I regret I wasted so much money with these wolves.
I’ve had AT&T, Sprint, T-Mobile and now have Verizon. I switched from T-Mobile to get my kids the gizmo watches and usually everyone raves about Verizon. My experience has been horrible. When I switched I have it in writing that I would be getting a rebate! Nope. They have not honored it. The service/reception is way worse than T-Mobile and it’s more expensive!! So, more expensive and worse! The customer service is horrible! I’ve been flat out lied to. And even though I have things in writing, so far the company doesn’t care.
Check your bills closely, there’s going to be hidden fees etc. I can’t wait till my contract is up and I can leave Verizon. I might leave sooner! How can a rep write my contract and then decline to follow through? The service isn’t better than anyone either. I was actually in the Bahamas with my T-Mobile phone and my traveling buddies each had either Verizon or AT&T. I was the only one that had service, and it was cheaper than both the others. I’d would avoid Verizon and go to T-Mobile or elsewhere. I’ve never been more disappointed in a phone company. I didn’t expect much for the others, but they surpass Verizon.
Condescending Jordan and worthless Manny wasted 30 minutes of our time and offered no help whatsoever! Do not again Do not use Verizon landline home service! They are Awful!!! In addition they refused to identify themselves and would not provide ID numbers!
Updated on 07/24/2019: I did finally hang up after the first Verizon rep (man) put me on "forever" hold, and called back. I got another Verizon rep (woman) that time, that arranged a credit for the service call. Said it should not have been billed since I pay a monthly charge for that type of service. While my overall experience with Verizon is still unpleasant, this one issue, among all the others was resolved. But it took over an hour and a half of hold time to for that to happen.
Original Review: After close to five weeks of service related appointments (for landline) that were not kept (nobody showed up, I had to call and hold on Verizon to find out they had been moved to the next day or canceled) I received a charge for a service visit. Even though I pay for Inside Wire Maintenance every single month. And there has never ONCE been a service tech that knocked on my door. Not one time. One "called me from the "box". Said he was outside my house. But declined coming in my house as he said the problem was fixed. Ants in the box. I told him I still didn't have good sound quality on the call (pops and crackles) and he told me it had to be my phones. To go buy new ones. (Which I didn't do. I disconnected my phones and tried a neighbor's new phones in my jacks.)
I called today to speak with a someone about having the service charge corrected. He just tried to sell me on switching to Fios. I told him that if nobody was going to help unless I did that, they should have told me that (weeks ago). I also reminded him that switching to Fios would require a tech visit INSIDE MY HOUSE to see what the problem is. And I told him I have no confidence they will actually show up to do that. Put me on hold and has not come back. It's been close to an hour now ---- I'm not hanging up. I'm going to see just how long it takes for them to come back or disconnect me. Worse Customer Service I've ever encountered. I'm not paying for a service call unless they can prove somebody showed up at my door. Which they can't ----.
Verizon Home Phone Service Company Information
- Company Name:
- Verizon Home Phone Service
- Year Founded:
- 1 Verizon Way
- Basking Ridge
- Postal Code:
- United States
- (800) 837-4966