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They always claim they did but they did not. Go ** yourself. Hope all service who lies and their family will painfully burn in hell. I ask for an insurance on my phone. Two agents told me it is on my phone. But it is not. ** and your family. ** deeply. ** your dog.
I would give Verison a zero but it won't let me. I had a home phone account for ten years always up to date on payments. The phone was in my wife's name. In October no one was going to be at the house for 8 months, they have no away/sleeper plan like DirecTV. So I cancelled the phone to restart in June. Unfortunately my wife is no longer with us. I set up an account taking two hours in April and finally set to turn on June 1, 2019. They have no info regarding this and now I was on the phone for three hours on May 31 trying to set it up again. They now require 250.00 deposit from me after being a customer in good standing for ten years because I don't have an American social number.
If there was any other service available where the house is I would have options but there is no internet, no cell service, and TV only by satellite. Verizon is criminal in their way they treat customers and know they can treat you like garbage because there is no other service provider in this part of New York state. New York has mandated by 2020 services have to be increased and reach every part of the state. When it does I will surely make changes!
Requested landline services on two occasions. Was given dates and times that services would be initiated. Service was never connected. Called customer support and they acknowledged that service had never been connected. There was no usage on the line. Contacted Verizon again to setup internet calling. Assured service would start. Never did. Received a bill for phone service. Called and explained that service was never connected.
The consultant agreed and said that he would take care of it. Didn't happen. Received another bill, now past due. Called again, assured it would be remedied. Received a letter from collection agency. Called and disputed any past due because service was never started. Didn't hear back. Reviewed my credit report and the Verizon account appears as delinquent and my credit score has suffered as a result. I have never had a delinquent account. Any attempt to acquire credit, mortgage, etc., will be affected by Verizon's negligent business practices.
Update on 05/04/2019: My landline has been disrupted for THREE MONTHS. Yes, 3 months without service. A repairman came to my apartment yesterday in an attempt to solve the problem. Unfortunately, I am told that Verizon needs another THREE MONTHS to fix the phone. From this day forward I will post a day count of the days without service every single day until Verizon figures out how to repair the problem. Today is 90 days without service.
Original Review: I’ve waited more than 10 weeks to write this review because I continued to believe that my phone would be repaired. Unfortunately, I was wrong! February 15, 2019 I reported to Verizon that my landline phone was not working. Today is May 3 and the phone has still not been repaired. Although Verizon arranged 5 different appointments for a technician to visit my apartment, not once did anyone show up. I have spent many hours on the phone with Verizon and I just do not know what to do. I’ve been a customer of Verizon more than 30 years and I cannot believe their service is this bad. Been a loyal customer of Verizon for more than 30 years. February 15, 2019.
It is over a year now, I have Nomorobo, reported annoying calls, called Verizon who advised me to call *60 and block the #, with a cost of course. The *60... "The feature is not available for this service" is what I get. Well, my 92 yr old mother was advised not to answer the phone if it reads spam, but now, it is a # ** along with a name Claudette **. If you don't answer, they leave a message regarding credit card schemes. REPEATEDLY SAME NAME AND NUMBER PHONES ME DAILY AND LEAVES CREDIT CARD OFFERS. Initially, I requested the option not to call, but here we go again. So Verizon makes more $$$ blocking, and now selling a machine to block. I wouldn't be surprised if these calls are a gimmick to generate more $$$$$$$ so I pay $160 a month to be annoyed????
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I got the home mobile phone service which I was told once I pay off the box all I need to pay is the monthly fee of $20 plus tax. I asked if it’s a contract and was told no. I have been with them since last year, because I moved location, I didn’t get my bill and eventually my service was disconnected. I called them and they said the only way they can connect me is to pay my balance. I had a bal of $100.88, how it was calculated I don’t know. I went ahead and pay that balance and they promised me it should be on in two hrs, 3 days later I wanted to make a call but it’s was just engage. I then use my phone to call the number and got the message my phone was not in service. When I called them I was been transferred from one department to other.
After hours of frustration I spoke to someone that said my service has been disconnected and I will need to pay $125 before they can reconnect me. They lie to me and trick me to pay without keeping their promise of connecting my service back. Now when I said I can’t pay that I got a bill stating early termination fee of $120. Be aware of them because they say something and do something else. I don’t trust them. Also customer service is horrible, they will keep transferring you from one dept to other. BEWARE.
I have been a longstanding Verizon customer (over 10 years). When I purchased a new home in 2013, I transferred my existing phone number to the new house. Verizon during the construction phase prior to my approval. I spent many many hours with customer service to resolve the issue to no avail. I even offered to pay the amount if they would apply it to my current bill. They would not. So I said, "Then I would not pay..." Now 5 years later I am still dealing with the issue.
I was without a landline From Dec. 30, 2018 until Jan. 22, 2019 and again from Feb.3, 2019 to Feb. 5, 2019. This was a major outage in my area due to poor maintenance on underground cables. First I was told that an automatic credit would go thru on my bill when the line was fixed... That is not true. I spoke to associates many times...was told someone would call me back when they had an answer as to why no credit...they never called back.
Late charges were added to my bill and I never had service. I finally cancelled and went with Spectrum. Today March's bill arrives and still no credit. After speaking again with an associate I was told there is an "in house" credit on my bill that does not show on the paper bill sent to me. They told me to pay the 22.00, my bill should be. Why would an in house credit show but not on your bill??? Verizon wanted to wear me down and get so frustrated that I would have paid the 148.00 bill that was in error. They do this on purpose. I was told that in April I would get a bill with a zero balance but I am not holding my breath. I have no respect for this company.
The technician came to connect my landline phone. He said he needs to drill a hole in my house. First they drill one hole for good now now for the phone. I was against it but he said it will be just a small hole. When I saw it after all a half of the brick is out chipped. Don't trust Verizon company. Worst Customer service ever. I called to make a complaint they couldn't find my info. Rude unprofessional people work for the company. They will damage your property and not take responsibility for it plus we have to pay them for the service provided. Someone should look into Verizon company. They have a total mess in their record and files. I will take them to court.
I was told that I could buy 1 I could get 1 free so of course I fell for it hook, line and sinker, I bought 2 iPhones for my daughters, but when I got the bill, the 2nd 1 was not free. They said that it was only up to a phone of 750 dollars. And now I'm stuck paying for 2 phones. If I would have know all the details I would have never bought 2 phones, I talked to the telephone reps for over an hour and they still would not help me, they sold me a false plan, so please buyers beware of Verizon. What they are selling isn't what you get, it sounds good but it's not, and you will be stuck with them for 2 years until you pay the phone off.
Verizon Home Phone Service Company Information
- Company Name:
- Verizon Home Phone Service
- Year Founded:
- 1 Verizon Way
- Basking Ridge
- Postal Code:
- United States
- (800) 837-4966