Consumer Complaints & Reviews
I have Sprint phone and I decided to get Verizon for my business cell as well as a personal hotspot. I asked the service rep who sold me the phone and hot spot if the speed would be just as fast as my Sprint phone (which has a tether internet). He said it would be faster because Verizon has better service, and that is NOT the case. The service was acceptable but very very slow compared to my Sprint hotspot and of course regular internet.
Cancelling my hotspot and phone was is a whole different story. It's impossible to find the phone number, then you have to do a phone scavenger hunt to actually get a person to talk with. All the other phone providers have no contract anymore... Except Verizon (which they recently ceased with). I happened to have signed one. Luckily I only had a couple months left. So I paid the cancellation fee and the lady told me it would be cancelled. She lied because I got charged one more billing cycle because of a 30-day cancellation policy they have that she didn't tell me about when I paid the cancellation fee to cancel the service.
I discovered at the end of March of this year (2016) that my home landline was basically dead. There was no dial tone and instead, I would hear a loud hiss on the line, on both of my home phones. Originally, I thought the problem was with the phone, or phones, themselves since I still had internet access which I also receive from Verizon. I went online on 3/31/16 and arranged for a repair appointment for 4/5/16. The repair tech arrived within the given time frame, first checking out the line in my apartment, then checking at the box where the external line connects with the building. He discovered that there was no signal coming into the building for my apartment. I must assume that the other two apartments in the building had signals coming in since, as far as I know, they haven't had any problems with their phones. The tech then told me that he needed to access the line on the telephone pole, that was actually in a neighbor's yard.
The problem was that this pole had been, in the tech's words, "condemned"! Some time in the past, Verizon had installed a second pole abutting the condemned one, strapping them together to provide support. The secondary problem was that these poles were right up against the fence separating that backyard from another neighbor. The tech tried to access the wiring on the pole by securing a ladder to both poles. The next problem came about by the fact that the tech could not reach the wiring, which remains on the "condemned" pole, because of the orientation of the poles and the fence. He said that he would have to go in the second backyard to be able to reach the wiring, but he was hesitant to do so because it would mean that he would need to have the ladder reaching over the fence to get to the poles, which would make it difficult to secure it safely.
He then went to check it out in the second yard, which he found locked by a chain and padlock. He rang to doorbells to the apartments at that address, but no one answered. In other words, he could do nothing. The tech said that he would have to send the repair ticket "back" since he couldn't fix the issue that day. He further said that someone would have to come out at another date, bringing the proper equipment so that they could safely access the line on the condemned pole. I asked what the proper equipment would be and he indicated that a lift would probably be needed, to avoid the need to run a ladder over the fence. He said that he would give the info to his supervisor and let him figure out what exactly needed to be done. I waited approximately a week and heard nothing at all from Verizon.
So I went online and chatted with an agent, during which another repair appointment was scheduled for the following Monday, between 8 a.m and 12 noon. This was in April, but I don't remember the date. Well, I got up at 7:30 which is early for me since I work the second shift. I waited all morning but no one showed up! No call or email. A morning wasted. I waited close to a week before once again going online to schedule a third repair appointment. I explained all of the idiosyncrasies of my situation to the online agent, i.e. condemned pole, fence, the chained-shut neighbor's backyard fence being the access issues. I was told that all of this info would be passed along to the repair tech. Again, the time frame given was 8 a.m to 12 noon, on what I think was Thursday, either 4/14 or 4/21. I know it was after the Verizon strike, oh I'm sorry, work stoppage. A pair of repairmen arrived on the scheduled day, and within the given time frame.
I don't think that they were typical techs, because of the strike. They struck me more as office workers or supervisors who were sent because of the strike. Regardless, they were clueless to my particular situation. They came in a regular repair truck, without a lift. They went into the adjacent yard to look at the condemned pole. One said that the old pole had climbing spikes, at which time the second one reminded him what they had been taught in "pole climbing school", that they were to specifically to abstain from climbing the spikes since they were only on old poles and therefore couldn't be trusted. They then went over to the yard with the chain and padlock which were still there. They managed to find someone home on the first floor who gave them the phone number to the landlord.
The Verizon guys left after getting that landlord's number, saying that someone from Verizon would be contacting the landlord to schedule a day that the poles in question could be accessed to complete the repair. On the following Sunday, at approximately 9:01 a.m., I was awoken by my cell phone ringing. I wasn't able to answer it in time so I went back to sleep. Later, I checked it and found a message from a Verizon representative asking if I could get the telephone number to the landlord of the second backyard that was chained shut! She said that, normally Verizon would get that phone number themselves, but they were shorthanded due to the "work stoppage". I wish that I had been able to speak with her when she originally called, since the techs that been here the previous week had actually gotten that phone number. And, as she said in her message, getting the number to complete the repair was Verizon's job, not mine.
Well, to make a long story short, I still have no telephone service. But,. Verizon keeps billing me for it! I did go through another online chat with Verizon to contest the bill. First, they denied that I had ever made a repair request. Secondly, then said that they did find a request that had been opened and closed on the same day, 4/1/16. I called them out on that since a visit had been made on 4/5 during which nothing was accomplished. Oh, right, then they were able to find that visit but denied that a second one had ever been made. I made them check again and, voila, there had been a second repair ticket created! I don't know if they had a record of the visit itself. The rep then said that the repair ticket was opened on 4/16 and closed on 4/21. I asked why the repair ticket had been closed since no repair had been accomplished, or even attempted.
I was told there was no record of why the ticket was closed, but they could give me a billing adjustment for the period that it had been open, you know, those SIX DAYS, despite the fact that I had been without service for over 2 months by that time! I told them that was unacceptable, and was informed that the Verizon policy was that they would only make an adjustment for the time a repair ticket was open! I told them that my policy was not to pay for services that I don't get, and it wasn't my fault that the ticket was closed without any repairs being done. The 'chat' ended quickly after that. Since then, Verizon continues to threaten to shut my service off for non-payment. I'm an honest man so, since I get my home phone and internet in a bundle, (the bills explain the allocation of the charges between the two services), I have continued to make partial payments of 58% of the bill, because that's what the percentage of the DSL is out of the total.
This has satisfied Verizon to a degree since they don't recognize what my payment is for; they only care that they receive money. Sooner or later the remainder of the bill will get large enough that it will carry over a full month's charge. I did schedule a FOURTH repair appointment for tomorrow, that I'm trying to cancel since something came up. But the Verizon website is horrendous and I've been unable to access the repair ticket, or Verizon support, to cancel or reschedule the appointment. If the tech arrives in the early part of the given time frame, then it should be okay, not that he's likely to be able to fix the problem due to the access problems which seem even worse now due to brush and bushes that have grown up around the poles. BTW, I explained the entire situation to the online agent who said that I had to get the number for the neighbor's landlord. Which I have not been able to do.
I live in Boston. We tried to ask Verizon to open internet service for us in April and we call the representatives many times and they finally open a phone service for us! Then I call their representatives to cancel the service so that I did not need to pay the phone bill which I have never used for even a time! They responded that my account had been close and everything was fine. However, after a month, they just send the bill to the collection company! I call the collection company and explain for everything and the collection promise they will reach the right department but after a few days, Verizon send me the same bill again! What an idiot company with such low efficient work. I do not have the order number and even the representatives cannot find it. I only have the account number.
I live in the Hampton Roads area of VA. I called Verizon and had scheduled a appointment for the 17th of May, to install a wall jack. They did not show up due to a strike. I made another appointment for approx two weeks later. The technician shows up 2 days later when I am at work and the install date I requested is canceled because I was not at home, and I get blamed for not being at home when the technician showed up on a date I did not request. Wow blame the customer? REALLY.
I called back, re-schedule once again, this time for the 20th of June. Told no problem and wow a technician shows up once again when I am not expecting them and the order gets canceled once again. I finally spoke to Nagou - that was how he told me he name was spelled - to reschedule for today, with my neighbor listening to the conversation and was laughing hysterically on how much crap I was going through to ensure that the technician would be out here the next day, and was promised "yeah no problems he will be there." Well lo and behold what when I called today to find out what time the technician would be here, there WAS NO service ticket put in. I was so upset l just hung up.
I called back, spoke to a customer service rep and asked to speak to a manager and was connected to Madeleine whom was an escalation rep, who said the earliest they could get someone out here was the 12 of July. WOW two months it will be to get a technician out here to have this done when it took less than a day to have an entire A/C unit and heat pump removed and installed in less than 5 hours, with all work completed and cleaned up without any problems. The only thing I got from Verizon was apology after apology with no real assurance on anything other than empty promises to come out on the 12th of July.
I have my doubts this will even happen at this point. I am curious how Verizon or any other company would react if customers kept telling them "I am so sorry I sent the wrong check to you, however the earliest l can get that to you will be two weeks from today", and then BLOW them off once again. Verizon Wireless, yeah I had them as well but after nearly 5 years of crappy service, I dropped them. I guess Verizon just does not give a rat's bit about their customers or the level of incompetence of service.
So now it will have been almost three months since my initial phone call back in May when I first spoke to Verizon to schedule this to be done. Final note, when I spoke to the rep back in May, I asked her even with the strike this will not be an issue to have someone come out and do this and was told "NO sir someone will be out there, there should be no problems." Wow once again, GREAT service Verizon. I want to thank Verizon for all the rescheduling, frustration and the general lack of real service you provided.
I called Verizon on the 13th of June 2016 to order new landline service at my DC condo. Spoke with Shelly who took the order along with my personal info for verification. Held on the line for over an hour while she struggled with processing the order until finally she said she would call me back to avoid holding any longer. She called back around 9pm, said that everything was all set and scheduled for Thursday June 16th 2016 between 8am and 12noon, however Verizon never showed up. I called to find out what happened and was advised that they had no record of the order. Disappointing experience, I will be using another service because if they can't even get the initial order and install done, their service must be worst.
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I dread having to call verizon. The voice mail always says they have a high call volume and then you wait on the line forever. I have called from cell phone at times and by the time they answered my battery was low, then when you call the automated system they ask too many questions and it doesn't understand your response and you have to repeat your answers again and again. Its horrible. And then when you enter numbers in the system repeats it wrong and doesn't give you enough time to punch in the numbers and you have to start over again, etc.
I'm sick of their phone system as much as consumers pay they need to get their act together and come up with a better system. The only reason I'm with verizon is Dish doesn't have internet in my area yet, and I don't like Cox or DirecTVs service. Verizon you have very poor customer service. I'M TIRED OF WAITING ON THE PHONE FOR HOURS AND THEN HAVING TO CALL BACK AGAIN AND REPEATING THE SAME PROCESS.
My parents, who live in NJ and are 91 years old, have Verizon landline phone service and internet. Fios is not available in their area so they have DirecTV. Their phone and internet went out on April 30, 2016 and it is still not fixed 18 days later. Customer service is absolutely horrible, they will lie to you and tell you anything if they think it will shut you up and get you off of the phone.
I have called repeatedly to complain on my parent's behalf and I have gotten a completely different story and empty promises from every representative I have talked to. First they said it was a line problem and would be fixed in 5 days. 5 days came and went... still no phone... I called back was told the problem was in the house and they made an appointment to come and do the repairs.
A week later and after my parents waited all day... no one showed up... I called again - was told the repairman was pulled away to work on the line problem since it was not a problem in the house. This rep told me that the entire area is out and has been out since April 30. I find that hard to believe that all those people could do without internet and phone for 3 weeks. Then he told me it would be fixed by May 22... I'm sure when May 22 comes around the date will be pushed back further like it already has been 5 previous times.
This is totally unreasonable and unacceptable. How do they expect customers to put up with this total lack of service and apathy on the part of Verizon Customer Service? The bottom line is my parents will be dumping Verizon and going back to Comcast. Comcast is not the greatest but it is certainly better than Verizon. Verizon is the WORST... if you are thinking of switching to Verizon... DON'T. You will be sorry. Do not walk but RUN AWAY!!!
I have multiple bad experiences with the customer service department but let's just review today's. About 9 months ago I tried getting Verizon residential services and the phone was included in the package. They did the installation but the internet was sooo slow. I tried getting the issue solved, they came to my house and we're not able to fix the problem. After several attempts to fix it, I canceled the services and returned the equipment (for which I never received the refund). Now 5/15/16, I start receiving calls to the phone (which I use only as intercom to open my buildings door).
I noticed that the line was reconnected. After calling Verizon, customer service told me that the number is associated with another address not mine's. I told them that I know because I have not connected the line but that I am receiving calls that are meant for another person. After 3 hours going back and forth I am writing this review. I was hang up several times and transferred 3 times.
I ask one of the agents to stay with me on the line so that Verizon could fix the problem and maybe between the two departments could figure out how to solve the issue. But no! He transferred me and when I explained the issue the rep. hang up the phone... Again... Unbelievable! I don't understands how Verizon could lent its name to such a horrible service. People over the phone clearly do not have the ability to solve any issues and their communication is poor. They don't even have a way of tracking previous complaint and the above had to be explained so MANY TIMES.
While I could go on and on about their terrible customer service and incredible fees, I want to tell my tale of Verizon rewards. You get points for money you spend on your bill. I have like 200,000 points because my bill is such a huge rip off. So there is a "Daily Deal" at 2 PM every day and they offer you a product at savings (some points, some money). I have been going on there usually before 4 and it is always "sold out." Today I went at 2:10 and thought I bought headphones. AS THEY WERE IN MY CART, they sold out at 2:32! So that was that. Their daily deals are a great deal if you get one of the approximately ten they have in stock.
I was a residential phone customer of Verizon for a long period of time until I moved out of New York state in 2005. Prior to my move I canceled all of my Verizon services and paid my final bill in full. Starting in 2006, shortly after my move, I began receiving collection letters from various different collection agencies, which continued through 2007. Each and every time, with each different collection agency I was able to prove with bank statements, confirmation numbers, copies of bills, and reference numbers for notations on my account, that my account with Verizon had intact been closed and paid in full.
Well here we are, ELEVEN years later and I answer the phone today from a consulting firm for Verizon informing me of a pending civil suit against me for delinquent charges on this same 2005 account! Luckily for me, I am a retentive, organized and detailed file keeper, and once AGAIN was able to prove I owe Verizon NOTHING! I am angry and livid at the fact that I am still being harassed by this company for no reason other than their incompetence. How much (or how little) time will pass before I am harassed again???
Before Verizon migrated to AOL, we were notified that "nothing will be lost". As it turns out all of my saved mail folders were there, but were empty! I had evidence that I need in a lawsuit I am going through that could cost me my house. Much other personal information is gone. Verizon says it is AOL's problem, and AOL says it is Verizon's problem. I am sure I am not the only one going through this...
It's too long to write all my experiences with Verizon but basically every month I have aggravation. Either my internet does not work or they add charges to my bill from left field. I'm desperate to switch providers but they are the only ones that service my building. Can't wait to move!
On 01/05/16, Verizon customer representative who changed plan for me, did not set system correctly. Missing 2GB bonus under my account. And, on 01/08/16 I went to buy phones and I was told by Best Buy customer, activation fee or Upgrade fee $40. However, I called to ask Verizon customer representative to make sure plan X-large 12 GB plus Bonus 2 GB for $80 for two phones was still the same or not? Verizon customer representative told me, "Yes, it will be still the same." Activation fee or Upgrade fee $40 will be waived back because I was old customers. Because of I got the clarification from Verizon customer representative on 01/08/16 then I went ahead to buy phones. I logged in my account price was still $100 for two. I thought it was true the Verizon customer told me.
However, about week later price changed almost double. I called Verizon customers, they told me that system will adjusted next month. This was a trick to get customer fall into net for two years. 14 days past. Verizon customers told me that, SORRY we can not adjust. If Verizon customer representative explained to me about plan can not adjust or things can not change back, upgraded phones did not happen at all. And, if Verizon customer representative told me about plan will change and the plan can not change back and fee can not adjust, I will return phone back because I have 14 days from 01/08/16 Best Buy to return phones if I change my minds. And Verizon supervisors and managers did not care about the problems, gave me to run around to delay time in order for me not return phones back to the store. As result, time to solve problem was run out. It was too late to return phones.
Reasons, I signed and bought phones because I thought Verizon will adjust back as Verizon customer representative told me on 01/08/16. When I filed complain to FCC and BBB, Analyst - HQ Executive Relations, he tried to cover up Verizon mistakes and did not told FCC and BBB about Call Recorded on 01/08/16. Made story and blame customer instead of it customer representatives.
I took some suggestions from the forum I found and sent a complaint to one of Verizon executives (found the web site that allows you to do that). Have to admit it works very well. I got a call in a few hours after sending a message. The caller told me that he will be dedicated to resolving my case and provided his direct contact information. My issue was resolved next day. I still will have to wait and see if there will be any residual billing problems but was promised everything will be taken care of.
My name is Yan ** (Cell: **, email: **). I would like to file a complaint for Verizon company. I ordered home phone service move for my mother (Meri **). She is 80 years old and English is not her native language. I placed order with Verizon on 03/24/2016 (spoke with David) to be completed on 03/26/2016. This was to move phone line within the same apartment building from one apartment to another. I was told that this was no problem, simple move, can be done remotely. We verified banking information so my mom account can continue to use Automatic Payment service. I was provided with confirmation number **.
Phone service was not moved on 03/26/2016. I called Verizon (1-800-837-4966) in the morning of 03/27/2016 and was told that they do not know why it was not completed but will make sure it would be done by evening. Needless to say, it was not done. I called back on the evening of 03/28/2016 (4pm) and spoke with “Toel” (spelling could be wrong). Spent over an hour on the phone until he finally told me that he does not what is going on. He just kept saying that order is stuck in “shadow queue” and someone will call me back in a week.
I tried to explain that this is for 80 old woman. She is sick. She gets her medication delivered, her apartment building has secured entrance with intercom which rings phone line and nobody now can reach her apartment. I requested to talk with a manager/supervisor but he refused and hanged up on me. I called back and of course got a new agent and after an hour of explaining and verifying she said she might know what happening, but need to contact some department that is now closed. She took my cell phone and promised to call me back within 24 hours and get this resolved. She never called me back.
I called back 03/29/2016 and requested to talk with supervisor. After almost of hour of waiting on hold, I talked to managed “Ramsey”. After another hour of waiting he explained to me that order is stuck in “shadow queue” (internal Verizon slang) because for some reason order for line move was entered into system twice. Now when someone is trying to do anything with this order system generated an error. He said: “Do not worry, you got me now. I will get this resolved in 48 hours. In 24 hours I will call you and give you an update”. He took my cell phone number and never called me back.
I called back on 03/31/2016 and talked to “Cathy”. This was actually the first nice person I talked to on Verizon side. I explain the situation, especially related to intercom and that my mom has to go down from 7th floor to let people into the building. She looked and looked and could not figure out what the problem is. She tried to create new order, she tried to delete something, and nothing worked. She suggested creating a new phone service for my mom new apartment as a temporary solution until issue is resolved. She said it will be free of change. I have to admit this was done fast (2 hours) but my mom did receive a bill for this new account. So she now being billed for two phone lines. Cathy was so nice that provided her cell phone number so I do not have to call in and talk to a new person every time.
I waited a week and texted her asking what was going on 04/07/2016. She replied next day (04/08/2016) saying it was ready to go and asking if she can disconnect temporary number and move my mom’s phone line. I said yes, and nothing happened. I texted her on 04/09/2016 and again on 04/11/2016. She replied that she escalated this issue to a manager. The system will not allow to transfer phone line to new address because my mom’s account has Enhanced Tel-life discount (for low-income seniors). I texted her again on 04/15/2016 asking for update and letting her know that my mom received a bill for temporary number. She replied that I cannot talk to her now because of Verizon strike, but before the strike she made follow-up adjustment for temporary number bills. This is where I stand now, after over 3 weeks of countless hours on the phone with Verizon.
I have been unable to update my iMac because download speeds on my DSL connection result in failed downloads over and over... Tonight have a work project requires download of windows 10 operating system. Was downloading fine until the usually sudden stop in speed around 1.5GB. 20 min with customer service checking the usual things. No help, asked for a technician. Was placed on hold, asked to repeat all the same steps, asked again for technician. Placed on hold again.. then re-connected to someone who had no idea about the past 40 minutes of phone time. Was irate, demanded a technician visit which took another 20 minutes to actually get scheduled after repeating another dozen or so questions... and I will be charged $139 for this. Can't stand this company.
On July 25, 2014, I entered in a contract with Verizon at 12915 Ventura Blvd, Studio City, CA, 91604. I was told that if I purchase Protect Cell Complete at $199.99 that I would be protected in case I need to replace the phone. When I tried to use the service, I found out **, the person who sold me this phone lied to me. Because of his lies, if I want to replace the phone, I have to pay the full price of the broken phone [battery corruption], a charge for ending my contract early, and the price of a new Smartphone. This store was closed down, but my contract is still valid. When I have gone to other places or called customer service, they are all dismissive about a representative lying to me. A larger complaint than me getting ripped off is that no one has apologized for the fraud.
It all began with "We are unable to process your request at this time. Please try again later. We apologize for any inconvenience" when attempting to access my e-bill. The problem has persisted for 4 months now despite my monthly calls for a resolution. Matters worsen, I renew my contract for an even lower price of 40 something, but within the same month an unauthorized contract renewal is placed and skyrockets my bill to 70 something. I call and the matter is resolved and I am credited a amount for next month's bill. Current date, my bill is due and yet it's STILL 70 something, 40 something minus the credited amount from last month's erroneous charge.
I call in, the call is dropped, make it through yet again to a supervisor, his call is dropped as well. Finally, got through to someone and an adjustment is made to reflect the accurate contract price, but I cannot pay it online. Of the 4 or 5 methods to pay, 2 incur a fee and another 2 do not work because they're done online and I cannot access my account. The only option left is email and telephone, yet for some odd reason neither is recognized. I call in and was told their system is down and to call back in a 45 minutes. For 2 years I enjoyed fast internet without a problem and now this.... what is going on. Google fiber save us!
We have a winter house that we do not need part of the service that Verizon offers. I called several months ago to learn about the suspension of services and the call center stated that we could suspend the cable service without suspending the telephone service since the hard line telephone service is linked to our alarm company. Today they state that they cannot unbundle the services which makes no sense to me, the customer. If I suspend the service for the summer months, I must suspend all the services. Thus, I would not be able to alarm my vacation house. Thanks Verizon! I believe they have the technology to stop the cable and keep the phone service but they are not prepared to do this. Thus, once my contract ends, I will no longer be a customer of Verizon.
I put a cash deposit down on a MiFi Box. Verizon owed me a balance of $110.00, and they never sent it. This was back in August of 2015. I have attempted to contact the correspondence team on several occasions before finally receiving a phone call from customer service. Verizon claims they sent a check on 8/21/2015. Those idiots at Verizon (Financial Team) can't even read an account summary. Because several months had passed, and I hadn't received the check, I called Verizon, and I was transferred several times before finally being so frustrated, I hung up.
The beginning of each month, I send Verizon an account summary of the terms and conditions of them owing me money on the late fees of $110.00. $5.00/day, including weekends for the first 30 days. $10.00/day for up to 60 days. After 60 days $15.00/day until the balance is paid in full. My balance due is now $3,300. I am taking them to small claims court. The maximum amount you can sue for in small claims court is $10,000. I am going to continue to bill them until it reaches $9,999, and then file a claim. What would really like to is start a class action suit. Send me a email if you're interested.
I received a phone call on Wednesday February 24' 2016 saying my phone must be off the hook. I checked it then realized I had dial tone but could not call out or receive calls. On the morning of the 25th called Verizon, was told someone called to disconnect and the problem would be taken care of, I didn't make a call to disconnect. That evening I called several time, techs hung up on me before I was connected to Lynn at 8:10 p.m. until 8:45 she said she was putting me on hold then hung up.
February 26, 2016 now callers are being told that my phone has been disconnected. I have talked to 10 techs being hung up on by all except for A.J who I called to discontinue all services with Verizon. He gave a Confirmation number **. I'm typing this on internet cancelled at 3:15 on February 26, 2016. I requested a person that I could write a complaint to. No luck. CANCELLED MY SERVICE WITH VERIZON. I was a 40 year customer. I requested a tech to be sent to my home to fix problem. They didn't acknowledge if they heard request. I called them from 8:10 a.m. Friday until 3:00 p.m. I talked to Kevin, Joe, Mike, Lynn, A.J. and Frank plus 4 techs before them...
I am a Verizon long time customer (over 30 yrs). My landline has been out several times over recent years with never a complete and satisfactory fix (loud buzzing on line). Last week the phone went out Tuesday night, I found it impossible to report the problem. In the past there was a 24 hr automated phone service to report problems and schedule repairs. No longer available only during business hrs. I then went online and found the online service useless. I tried again the next day was able to set up a repair schedule not until 3 days later. I was sent an email with repair Ticket #. Although I had to make arrangements to be available at home from 1-5, Verizon did not show. I was given a rescheduled date the following day. Verizon did not show and this time did not contact me. I again went online (Verizon.com/repair) to check the status of my repair service (enter Ticket # & zip code) and found the status "CLOSED".
A week later I still have no phone service and have had no contact from Verizon. I have filed a complaint with the Better Business Bureau. I will also file complaint with NYS Attorney General. I have heard that Verizon wants to get rid of landlines and move all it's business to more lucrative wireless. I also have Verizon Wireless with another set of issues. It's interesting I got a text message from Verizon (while my landline is out) for a "great deal" to upgrade my cell phone service. Fat chance. My next step is rid myself of all business with Verizon. Spread the word.
Had always been Verizon-prepaid customer until a recent visit at Verizon store: Berwick, PA; Stopped in store to ask why I was using all my data every month in addition to extra $10 data added every month & wasn't doing anything different. Was lied to in the beginning by sales associate at this store! Should've never left prepaid services! Was told I was using 3 x as much data due to my Verizon phone I owned for only 10 months was older & I needed to upgrade. After running my excellent credit at that time!
Was then told I qualified for their current special which was a brand new Samsung Galaxy & a Tablet. Informed associate I didn't really need tablet, had laptop & didn't want stuck in a contract. Was then told they no longer do contracts & I could easily upgrade for basically same price I was paying as prepaid which was $65/mo. Was hesitant but sales associate assured me this would take care of data usage & if I didn't like I would have 14 days to return.
Told him I was only working part-time & worried about payments. He ran the #'s said it would only be $20 more than I was paying for 2 devices. Agreed & purchased. BIG MISTAKE!!! IT HAS BEEN A NIGHTMARE EVER SINCE!! Within the next week, had death in immediate family, was unable to work, on medical leave. Moved closer to my family which was an hour drive. Realized the 14-day return window was getting close & knew I would now not be able to afford so attempted to return devices to Verizon store in my area.
Was then told they couldn't accept I would have to return to store it was bought at. Went home, called Verizon explained situation & that I would not be driving back to that store until after the 14-day return window as it was an hour drive one way. Was again told I would have to return to that store, there was nothing they could do. So kept devices & was going to try to just juggle the payment, after all I would have to have a phone. The first month bill came!!! Approx. $178!!!
Contacted Verizon to explain my situation again & there was no way I could afford this & why was bill this high, wasn't supposed to be over $90/mo. Was told it was my data!!! Again explained this was why I even switched over to this plan to begin with!! They bumped my data up to higher gigs, I think 6GB & was told next month it should be lower. I managed to make 2 payments to pay that bill. The following month bill was $278!!! Again called spoke to customer service, told them there is no way I could possibly afford this as not working!!! Could they please find a solution before I would be forced to leave. Was then told bill was this high due to they pro-rate a month ahead & to just watch my data usage & by next month my bill should then reflect approx. $90 range.
Was unable to pay so just waited til next month to see what bill would be!!! Bill was again $278 range!!! Was fed up!!! Didn't pay another dime on bills, just waited till they disconnected me since they apparently didn't care. They disconnected me, I then made the smartest decision I ever made in my life, went with Stream Mobile!!! Purchased phone 3x bigger/badder!! Pay only $30/mo which is the cheapest plan they have. Only 3GB data, didn't go over it but if I do it's only 1.5 cents per KB!!!
A month later cont. receiving emails concerning Verizon bill, noticed it increased to over $300. Called, explained to customer service & manager who would not give me their last name or ID!! Was told they were still charging because my service wasn't disconnected it was interrupted!!! & somehow bill went from over $300 to $400 from time I read email & called them!!!
BEWARE EVERYONE!!! THE LIES VERIZON ARE ADVERTISING ARE NOT WORTH YOUR TIME & CREDIT!!! Come to Stream Mobile where it's at & they care about customers!!! Not only would the supervisor give me his name but when I told him I wanted to file complaint he wouldn't even do that, gave me an address and said "you can actually do this yourself by mail!!!" Verizon's reputation has really went down the tubes!!! If anyone interested in Stream Mobile just email **.
I have to pay $43.10 to replace the battery on my phone modem? Seriously Verizon? This is your equipment that I am renting/paying you (an outrageous cost) for the privilege of using & it's part of my phone service, yet you want to make me pay for a new $43 battery? I was already considering cancelling my phone service. I guess you just made the decision for me. Fios will probably be next to go, once my contract is up. SMH.
Very Disappointed. I changed service from Xfinity to Verizon FIOS in 2015 - Why did I do that! I had zero issues with Xfinity except for slower internet speed and was somehow convinced to switch from a friend. Anyways the customer service is horrible. You never know where the call is routed to offshore or in the US. Anyways both are the same with providing NO customer service at all. I moved recently and called to transfer my service. Sales rep offers a promotion for an upgrade to triple play pack at NO INCREASE to what I was currently paying due to my fixed income. It seemed too good to be true but I went for it. I mentioned to the sales rep that I did not need home phone service and didn't want to pay any more on the bill so he assured me "no worries". He said I can all of that bundle based on the promotion at same rate I'm paying.
When I received my first bill it was outrageously high. I almost fell out the chair (bill over $200 monthly I was paying $95.00). I called to change the package and was would that if I switched back to my old plan I will be charged early term fee. My only other option was to get rid of entertainment pack and downgrade internet speed. I'm now stuck with basic package, a phone I do not use, slower internet speed and a High A** Bill every month. Each time I called to explain this issue all I get was there's "nothing they can do". I requested formal investigation of my account and hopefully they can pull up those past calls of LIES the sales representative told me. Stay away from this wolf in sheep's clothing! I'm going with HD digital TV programming to get ALL the channels and will only need to pay for internet. Hit me up if you'd like more information on paying a 1-time fee for the HD digital programming box.
My home phone line was down on a Saturday morning but couldn't contact tech support on the weekend or on Monday due to holiday. I set up an appt. for repair to come out on the following Thursday and no one showed up or called. Called tech support Friday morning only to find out that "Sorry, you'll have to wait until next Tuesday for a repair. The technicians have other clients to get to today. Sorry." I'm currently on hold to speak with a supervisor.
On November 28, 2015, I cancelled residential service with Verizon and changed over to Cablevision. Due to the timing of my cancellation I was to receive a $140 credit. I had called and spoke with a Verizon Representative and she immediately looked up my account and said "I notice you have a credit of $140 to your account..." I said that was the reason I was calling and asked that I receive the Credit in the form of a check mailed to my home. She told me I would receive the check within 7-10 business days.
On January 20, 2016 (1 months after the call and 2 months after I cancelled service) I called Verizon to check on the status of my check since I never received it. After giving all my information and explaining my situation to the first agent I spoke with, I was told they do not have access to my financial information so they would have to connect me to another department. I went through the same scenario with the second agent when she told me she had to connect me with another department. The third agent then told me she did not have access to my financial information and she too would have to connect me with another agent. I told her this was not acceptable since I had already been on the phone for 30 minutes, being transferred from department to department with no resolution. She could care less about what I was saying and I was given the typically rehearsed speech that the agents are taught to give to their customers.
The finance department she was trying to connect me to was busy (no doubt due to the countless other issues they had with their customers) so she said she would have an agent call me back. I never received the call. I am sure if Verizon was owed the money I would be called incessantly, hour by hour, day to day in addition to being charged late fees and interest on the bills that followed. Will Verizon owe me interest and late payment fees on the money they owe me? I don't think that's the case. Verizon has horrible customer service and I would suggest if anyone wants to join the "Verizon Community" they should seek an alternative route. Judge for yourself by reading the other complaints against them.
Writing as I have been without home phone service for two weeks. I have repeatedly called and scheduled a Verizon repair technician to come to my home, and have had multiple no shows, sometimes receiving a call that they are 'behind in my area' and can't make it. On three other occasions they just did not show up. Each time I have a no show I then have to call in and start the entire request for service process over again. Customer Service has no answers other than to reschedule. As of this writing I am going on two weeks; a technician was scheduled yesterday and again I got the call that they were behind and would not be showing up to repair the line.
I been with Verizon wireless for 5 YEARS. Today I decided to disconnect my services with them because of their bad CUSTOMER SERVICE! I been without a phone now for 6 days and Verizon doesn't seem to care about that. I have called Verizon everyday since my phone stop working. They're suppose to send me a free phone through my warranty, 6 days later here I am with no phone still. The fact that Verizon is doing nothing about this is crazy to a loyal customer at that. I'm so tired of calling them and getting different info on the status of my order and account. It's annoying. Every time I call they tell me something different. I just want a straight answer on what's going on with my order. Why is it taking so long for me to get my new phone.
I even spoke to a supervisor named Johnathan ** (phone number **) that gave me his word that he would call me in the morning today and let me know what's going on with my order. I reached out in the afternoon when I didn't hear from him in the morning. I called and text him and got no answer back. Wow. This is what Verizon calls customer service!? I'm just so fed up with them. This is so disgusting. They shouldn't treat paying customers this way. Loyal customers of 5 years at that. I don't think they get how unprofessional this is to do to a customer. Every single person I spoke to told me a lie about my order every single person. This company is so disgusting, they should be ashamed of the people they employ there. Customers should always come first. Clearly Verizon customer service doesn't feel that way.
Verizon has failed to terminate my phone coverage since October 14, 2015, and charged my bank account for $38.82 for the months of October, November and December. The customer service representatives I talked with were unable to terminate my prepaid NO CONTRACT account.
Just trying to add basic cable TV to my existing Verizon home service. I've been hung up on 5 times so far, with each assuring me a call back if disconnected. Each of them gave me significantly different prices with a complex array of changing all my current services. I'm about 3 hours into this very simple effort with still no luck. The last phone rep had such a loud party going on in the background, I could not hear them. Surprisingly unprofessional and confused customer services from such a large public service like Verizon. I hope you will call your customer service and see what the public is being asked to deal with... Very frustrating!