UScellular Reviews

Today I was assisted by Stixx ** at the New Berlin store. I am a 75 y/o woman who is not very tech savvy and she treated me with the utmost patience and respect. I purchased a new cell phone and she transferred my service from Spectrum to US Cellular. She moved everything from my current iphone to the new android phone that I picked out. She patiently answered all my questions. My contacts list wouldn't transfer, so she copied my contacts to my new phone, saving me untold time in copying it myself. I can't remember the last time I had such good customer service. Thank you, Stixx, for making this a very pleasant experience.

Tolly at the Rock Island Il office helped me. He did really well with explaining everything and when the sale was done said if I needed anything to call. He even came out to my car to help me get it hooked up. I was very happy with my new phone and his service.

We went to US Cellular in Jefferson WI. We were greeted and the staff was eager to help. The tech we worked with name was Tyler. He was very professional and helpful. He was very knowledgeable and was absolutely amazing. Thank you Tyler for all of your help!

I was having issues with my phone service being extremely slow. I contacted US Cellular online and chatted with a person by the name of Zoro. They were very professional, very friendly and all of the above. They fixed my phone and it is much faster. I have been with US Cellular for 22 years and plan to keep it that way. Thank you Zoro and thank you US Cellular

Hi my name is Daniel **. I live in around the area not too far off from US Cellular of Marion nc and I think it is great and at the price is right. The store has a wait line for them all the time at my time period to pay bills but it is worth every single dime and penny that it requires to ensure the liability of a phone plan with u.s. cellular. I enjoy my service with them and the people are friendly to me when I pay u.s. cellular in the store at u.s. cellular of McDowell county💸 💸 💸 💸. When I use my phone I don't have to worry about statistics so that way when I use my phone luckily I just got a new one and updated my plan which is good. I got good ratings with the store and I encourage others like myself to use it and going in to pay them is better because they are good at heart people inside.

Their customer service is terrible. I recently was on hold for 1 hour trying to find out when I would need to switch my account to T-Mobile. I also tried to call two different stores and no one answered and left a vm and never received a call back. Of COURSE I will not be switching to T-Mobile. There are many better options out there.

I was on a prepaid plan with UScellular. Received emails and texts stating that I had to switch to T-Mobile. I still had money in my prepaid bucket at UScellular and have not received any of that back. Not very professional on UScellular part. I have been with them since I started with a cell phone in 2001. Losing respect for the company fast.

I had already decided to switch to my dad's plan. Brandon kept saying my bill was going to be the same even if I didn't keep my original line. He was not helpful in getting my request processed instead he kept arguing with me to keep my current line. As I understand US Cellular wants to give us the best service. I don't believe it was that at this location. If he would have stated to me in the beginning if I would pay off my phone then it would be cheaper to be on my dad's plan instead of it being the same amount. I believe this could have been handled with better professionalism. There has also been previous issues at this location with that being said we will be taking our business to Waverly.

Where do I begin? Whenever I first started to pay for the service, which was Wi-Fi, it was nice because I did not have to have a person physically here to install the router. That relief quickly changed as the finer print that you don’t read when you sign contracts with them stated that it doesn’t matter if you don’t use any of your gigabytes and you cancel at the very beginning of your month and payment cycle, you will be FORCED TO PAY AND billed regardless meaning you’ll have to pay for an entire month YOU DONT USE/CANCELLED SERVICE WITH THEM. You aren’t even using the service, device, or Wi-Fi but these guys are so money hungry they’ll chase you down for that contract money!!

Terrible customer service. Terrible billing practices. Terrible phone service. The only thing good is the free line that I pay taxes on.