Tracfone Reviews

I have bought TracFone basic phone in spring 2015, used for one year until spring 2016 then switched to other providers. This phone work good. No loss of signal. I hardly use Internet there as I used laptop most of time in 2015 before bought and use my own smartphone in 2016. This help me a lot because I on fixed income pay $450 rent and $30 DSL internet. So I try to save money by not spend $45 monthly plan on Straight Talk (that time ST only offered $45 plan with limit data). I have bought 1 year plan that cost $100 cover 365 days, Estimate 1,200 minutes of talk and texts after doubled or tripled deal. I don't remember. I mostly use that to communicate with my grandma (8-15 minutes each texts per day) and sometimes to my siblings but I mostly use FB Messenger for unlimited conversation with them and my FB friend.

I would like to say a BIG THANK YOU to Rena in customer service, she had wonderful patience to help me activate a new phone for my 85 yr old father. I could not have done the transfer from old (flooded phone) to new without Rena. Customer service is so important to have someone answer in person, Speak English, and knowledge of how to resolve issues. My family has been TracFone owners for YEARS. Thank you again. RENA. Father is happy with new phone.

I notice today 3/19/25 that I had 0 minutes, data and 0 texts all of a sudden. I purchased more minutes thinking everything was gone but it wasn't. I called customer service and the rep was very nice. He answered all my questions and even told me they were having problems with the company. He then told me how many minutes I have (calls, text, and data) and said they would show up on my phone 3/21/25. He also apologized numerous times. I guess we'll see what happens on the 21st.

We tried T-Mobile and their phone had poor coverage in our area. We switched back to Tracfone and the service is cheaper and has better coverage in our area. We are sticking with Tracfone forever! TMobile did not give us a refund when we cancelled too!

False advertisement on their plans and some of the worst customer services. Just stay away, better providers available but most definitely stay away from Cricket Wireless even worse sadly possible but true

Since 2025 rolled in, Tracfone has been plagued with problematic wiping of customers' prepaid account balances, erasing talk/text minutes and turning their phones into bricks. There's nothing like having to turn on your phone, just to get an automated message saying that your phone was "Deactivated" ??? without any given reason.

The cellular service seems fair. But the international call product is a junk. I used to be able to call but the quality was bad. Now the phone tells me it went through, but the phone in another country does not ring at all. DO NOT BUY THE INTERNATIONAL SERVICE.

Tracfone only has 1 positive point of being cheap. But when something goes wrong with their system customer service is completely useless and frustration is guaranteed to all you end up with. It's like trying to to explain something to a brick. Good luck getting a refund. I'm 5 hours into the latest issue just to be told even though the issue I'm having has nothing to do with me. I can't get a refund for services I paid for without getting use of said service. Somehow they don't see this a theft.

My father bought me my first TracFone when I was 18. I have used many companies since then but in a desperate pinch I always buy one of these worthless phones... Every time I get a new one I am increasingly disappointed. The internet is always too expensive 3 times as much nowadays with everything tied to the internet than any other traditional company. You will buy data cards all the time and the internet it provides is absolute garbage... Dial up in the 90s was better. They work their hardest to avoid their customers with AI but even the AI is outdated and can't answer the most basic of questions.

My Tracfone stopped working, I contacted the company and they sent a shipping label to return it with the assurance that they would send a replacement in a week. It has been over ten weeks and after many calls and chats, nothing but grief. They rob you if you send your back.