Tracfone Reviews

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About Tracfone Wireless

Tracfone Wireless is a budget-friendly cell phone service provider that lets customers keep their own phones, customize their plans and enjoy the flexibility of a prepaid plan. Customers never have to sign a long-term contract and can carry unused minutes, text and data over to the next month. Tracfone offers simple, transparent plans that don’t include overage charges or hidden fees.

Pros
  • Customers can keep their phones
  • Multiple plans available
  • Low monthly rates
Cons
  • Not compatible with all phones
  • Slower data speeds

Featured Reviews

Jacksonville, FL
Verified purchase
I am not a person like you see walking down the road staring at my cell phone. I use a cell phone very little so I don't need one of those $1000 cell phones. I have been using Tra...

Read more

Jacksonville, FL
Verified purchase
I am not a person like you see walking down the road staring at my cell phone. I use a cell phone very little so I don't need one of those $1000 cell phones. I have been using Tra...

Read more

What is Tracfone Wireless?

Tracfone is a nationwide prepaid cell phone service. It lets customers keep their existing phones and numbers. Customers in the market for a new phone can browse the large inventory of name-brand phones, including LG, Samsung, Motorola and Apple. Tracfone phones can be purchased at a discounted rate, and shipping is free.

Some plans can be set to refill automatically, while others require manual refills online or at a Tracfone location. Customers can add extra features to their plans, such as global calling or additional minutes, text and data.

Other features that can be added to a basic plan include lost and stolen phone coverage and mobile protection. These services act as insurance in case your phone is lost, stolen or damaged.

Tracfone offers a wide selection of name brand phones, many of which are great for kids and seniors.

Tracfone Wireless plans

Tracfone Wireless offers a variety of plans at different price points. Some of the most popular plans are:

Length of planMinutes/textDataMonthly price*
30 daysUnlimited3 GB$30
30 daysUnlimited2 GB$25
365 days1500/15001.5 GB$125
60 days750/10001.0 GB$35
30 days500/500500 MB$15

*At the time of publishing

Many plans are $5 to $10 cheaper than the listed price when you sign up for auto-refill. If you want to add global calling or more minutes and texts, you can purchase add-ons. Tracfone Wireless also offers student discounts.

Tracfone Wireless has plans for smartphones and basic phones and plans designed for people who talk and text more than they browse the internet or stream music. Basic phone plans range from $10 to $100 a month, and smartphone plans range from $15 to $125.

Customers can use their compatible phones with Tracfone Wireless or purchase one through the company. Customers can purchase basic flip phones for $20, older Galaxy phones for $30 and iPhone 7s for $240 along with many other phone options at different price points.

How much does a one-year Tracfone card cost?

The one-year smartphone plan costs $125 at the time of publishing. This is a one-time purchase that covers your wireless service for 365 days. The auto-refill price is $118 at the time of publishing. With this plan you receive:

  • 1500 minutes
  • 1500 texts
  • 1.5 GB of data at 4G LTE Speed
  • No contracts

Customers can purchase refill cards at Walmart and Target, over the phone or at one of the 70,000 Tracfone locations nationwide.

Tracfone Wireless FAQ

What network is Tracfone?

Tracfone Wireless uses a mobile virtual network operator that includes Verizon Wireless, AT&T Mobility, T-Mobile US, Sprint Corporation and U.S. Cellular.

Is there an unlimited plan for Tracfone?

Yes. The StraightTalk service offers 30 MB of data and unlimited calls and texts for $45 per month.

Does Tracfone Wireless charge for Wi-Fi?

No. As long as your phone is active and has Wi-Fi capabilities, there is no charge.

What is Tracfone Wireless compatible with?

Tracfone Wireless will work on GSM Unlocked phones, AT&T-compatible phones, T-Mobile-compatible phones, Verizon-compatible phones and some CDMA Technology-compatible phones.

What is Tracfone’s coverage area?

Tracfone has extensive coverage on the East Coast of the county and central states, with less coverage in the mountain states and on the West Coast.

Is Tracfone legit?

Yes. Tracfone Wireless is a trusted and reliable cell phone provider that lets people stay connected without signing long-term contracts. Its affordable monthly plans offer basic features and are ideal for those who do not use their phones all the time.

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Tracfone Wireless Reviews

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    Page 1 Reviews 0 - 6
    Customer ServiceCoverage

    Reviewed June 19, 2025

    I have bought TracFone basic phone in spring 2015, used for one year until spring 2016 then switched to other providers. This phone work good. No loss of signal. I hardly use Internet there as I used laptop most of time in 2015 before bought and use my own smartphone in 2016. This help me a lot because I on fixed income pay $450 rent and $30 DSL internet. So I try to save money by not spend $45 monthly plan on Straight Talk (that time ST only offered $45 plan with limit data). I have bought 1 year plan that cost $100 cover 365 days, Estimate 1,200 minutes of talk and texts after doubled or tripled deal. I don't remember. I mostly use that to communicate with my grandma (8-15 minutes each texts per day) and sometimes to my siblings but I mostly use FB Messenger for unlimited conversation with them and my FB friend.

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    Customer ServiceStaff

    Reviewed May 17, 2025

    I would like to say a BIG THANK YOU to Rena in customer service, she had wonderful patience to help me activate a new phone for my 85 yr old father. I could not have done the transfer from old (flooded phone) to new without Rena. Customer service is so important to have someone answer in person, Speak English, and knowledge of how to resolve issues. My family has been TracFone owners for YEARS. Thank you again. RENA. Father is happy with new phone.

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      Customer ServiceStaff

      Reviewed March 19, 2025

      I notice today 3/19/25 that I had 0 minutes, data and 0 texts all of a sudden. I purchased more minutes thinking everything was gone but it wasn't. I called customer service and the rep was very nice. He answered all my questions and even told me they were having problems with the company. He then told me how many minutes I have (calls, text, and data) and said they would show up on my phone 3/21/25. He also apologized numerous times. I guess we'll see what happens on the 21st.

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      Customer ServiceCoverage

      Reviewed Sept. 14, 2024

      We tried T-Mobile and their phone had poor coverage in our area. We switched back to Tracfone and the service is cheaper and has better coverage in our area. We are sticking with Tracfone forever! TMobile did not give us a refund when we cancelled too!

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      Sales & Marketing

      Reviewed July 4, 2025

      False advertisement on their plans and some of the worst customer services. Just stay away, better providers available but most definitely stay away from Cricket Wireless even worse sadly possible but true

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      Customer ServiceStaffReliability

      Reviewed July 1, 2025

      Since 2025 rolled in, Tracfone has been plagued with problematic wiping of customers' prepaid account balances, erasing talk/text minutes and turning their phones into bricks. There's nothing like having to turn on your phone, just to get an automated message saying that your phone was "Deactivated" ??? without any given reason.

      This is my 3rd time in 3 months that Tracfone has deleted all my data - I prepay for yearly service, and only use my phone rarely, or emergency needs. So you jump through the hoops, go online to your account, spend several hours on chat and customer service line (when they answer) while 2 out of 3 CS agents are completely useless and drag out calls for hours as you're tossed from dept to dept. before they either only partially fix the issue (steal thousands of minutes from your account) or not at all. = to only have the same thing happen all over again the following month. (Not alone here, there are countless Reddit, FCC and BBB complaints on this same issue.)

      Even worse, apparently, Tracfone CS can't even call customers about their deleted data on their own brand phones to resolve service issues! A ludicrous way to run a business, and blatant thievery. After reaching Executive Resolution Dept, I was told by CS that it was a "Systems Glitch" and you would think Tracfone (aka: Verizon) a $182 Billion Co, would hire an IT tech worth their salt to fix a 'system glitch' that causes so much grief and steals data from their customers. FYI: Failure to provide services paid for is 'theft' Failure of FCC compliance allow a $100 per day fine for loss of service under Federal regulations. Taking customers money and wiping their accounts is fraud. Not fixing a KNOWN ISSUE is Corp incompetence.

      Something is amiss with this outright robbery of money from customers by Tracfone (aka Verizon) and lost all trust in this Corporation, if you have an issue like this = DEMAND a CDR (call detail report) to prove that they erased your balance, instead of the excuses their inept CS tries to push on you to buy more minutes... which they will steal also. Not Recommended ~ Just another US Corporation used to be reliable, but after merging into a monopoly they lacks ethics over their greed.

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      Verified purchase
      Customer Service

      Reviewed June 26, 2025

      The cellular service seems fair. But the international call product is a junk. I used to be able to call but the quality was bad. Now the phone tells me it went through, but the phone in another country does not ring at all. DO NOT BUY THE INTERNATIONAL SERVICE.

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      Customer ServicePrice

      Reviewed June 26, 2025

      Tracfone only has 1 positive point of being cheap. But when something goes wrong with their system customer service is completely useless and frustration is guaranteed to all you end up with. It's like trying to to explain something to a brick. Good luck getting a refund. I'm 5 hours into the latest issue just to be told even though the issue I'm having has nothing to do with me. I can't get a refund for services I paid for without getting use of said service. Somehow they don't see this a theft.

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      Customer ServicePrice

      Reviewed June 23, 2025

      My father bought me my first TracFone when I was 18. I have used many companies since then but in a desperate pinch I always buy one of these worthless phones... Every time I get a new one I am increasingly disappointed. The internet is always too expensive 3 times as much nowadays with everything tied to the internet than any other traditional company. You will buy data cards all the time and the internet it provides is absolute garbage... Dial up in the 90s was better. They work their hardest to avoid their customers with AI but even the AI is outdated and can't answer the most basic of questions.

      Furthermore and sadly using TracFone in a pinch becomes a bad habit and the only thing you teach your kids is how to accept garbage and I can personally and honestly say that TracFone is a good way to ruin your kid's life.... I'm angry enough to take time out of my day to post this on a random blog... Unless you hate your kid heed my warning... I'm using one to write this right now... Lol had to reload this page three time.

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      Customer Service

      Reviewed June 15, 2025

      My Tracfone stopped working, I contacted the company and they sent a shipping label to return it with the assurance that they would send a replacement in a week. It has been over ten weeks and after many calls and chats, nothing but grief. They rob you if you send your back.

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      Tracfone Wireless Company Information

      Company Name:
      Tracfone Wireless
      Website:
      www.tracfone.com