Tracfone Wireless

Tracfone Reviews

About Tracfone Wireless

Tracfone Wireless is a budget-friendly cell phone service provider that lets customers keep their own phones, customize their plans and enjoy the flexibility of a prepaid plan. Customers never have to sign a long-term contract and can carry unused minutes, text and data over to the next month. Tracfone offers simple, transparent plans that don’t include overage charges or hidden fees.

Pros
  • Customers can keep their phones
  • Multiple plans available
  • Low monthly rates
Cons
  • Not compatible with all phones
  • Slower data speeds

Featured Reviews

Jacksonville, FL
Verified purchase
I am not a person like you see walking down the road staring at my cell phone. I use a cell phone very little so I don't need one of those $1000 cell phones. I have been using Tra...

Read more

Jacksonville, FL
Verified purchase
I am not a person like you see walking down the road staring at my cell phone. I use a cell phone very little so I don't need one of those $1000 cell phones. I have been using Tra...

Read more

What is Tracfone Wireless?

Tracfone is a nationwide prepaid cell phone service. It lets customers keep their existing phones and numbers. Customers in the market for a new phone can browse the large inventory of name-brand phones, including LG, Samsung, Motorola and Apple. Tracfone phones can be purchased at a discounted rate, and shipping is free.

Some plans can be set to refill automatically, while others require manual refills online or at a Tracfone location. Customers can add extra features to their plans, such as global calling or additional minutes, text and data.

Other features that can be added to a basic plan include lost and stolen phone coverage and mobile protection. These services act as insurance in case your phone is lost, stolen or damaged.

Tracfone offers a wide selection of name brand phones, many of which are great for kids and seniors.

Tracfone Wireless plans

Tracfone Wireless offers a variety of plans at different price points. Some of the most popular plans are:

Length of planMinutes/textDataMonthly price*
30 daysUnlimited3 GB$30
30 daysUnlimited2 GB$25
365 days1500/15001.5 GB$125
60 days750/10001.0 GB$35
30 days500/500500 MB$15

*At the time of publishing

Many plans are $5 to $10 cheaper than the listed price when you sign up for auto-refill. If you want to add global calling or more minutes and texts, you can purchase add-ons. Tracfone Wireless also offers student discounts.

Tracfone Wireless has plans for smartphones and basic phones and plans designed for people who talk and text more than they browse the internet or stream music. Basic phone plans range from $10 to $100 a month, and smartphone plans range from $15 to $125.

Customers can use their compatible phones with Tracfone Wireless or purchase one through the company. Customers can purchase basic flip phones for $20, older Galaxy phones for $30 and iPhone 7s for $240 along with many other phone options at different price points.

How much does a one-year Tracfone card cost?

The one-year smartphone plan costs $125 at the time of publishing. This is a one-time purchase that covers your wireless service for 365 days. The auto-refill price is $118 at the time of publishing. With this plan you receive:

  • 1500 minutes
  • 1500 texts
  • 1.5 GB of data at 4G LTE Speed
  • No contracts

Customers can purchase refill cards at Walmart and Target, over the phone or at one of the 70,000 Tracfone locations nationwide.

Tracfone Wireless FAQ

What network is Tracfone?

Tracfone Wireless uses a mobile virtual network operator that includes Verizon Wireless, AT&T Mobility, T-Mobile US, Sprint Corporation and U.S. Cellular.

Is there an unlimited plan for Tracfone?

Yes. The StraightTalk service offers 30 MB of data and unlimited calls and texts for $45 per month.

Does Tracfone Wireless charge for Wi-Fi?

No. As long as your phone is active and has Wi-Fi capabilities, there is no charge.

What is Tracfone Wireless compatible with?

Tracfone Wireless will work on GSM Unlocked phones, AT&T-compatible phones, T-Mobile-compatible phones, Verizon-compatible phones and some CDMA Technology-compatible phones.

What is Tracfone’s coverage area?

Tracfone has extensive coverage on the East Coast of the county and central states, with less coverage in the mountain states and on the West Coast.

Is Tracfone legit?

Yes. Tracfone Wireless is a trusted and reliable cell phone provider that lets people stay connected without signing long-term contracts. Its affordable monthly plans offer basic features and are ideal for those who do not use their phones all the time.

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Tracfone Wireless Reviews

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    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed Feb. 1, 2025

    The TracFone assistant would not give my new provider my account number even though they already had the NTP number. She wanted me to re-insert the TracFone SIM card into my phone to text me a code to use to get my account number. ** wanted the old account number before activating my New phone service. Two wrongs don't make a right. Don't use MM or **.

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    Customer Service

    Reviewed Jan. 27, 2025

    Ditto on everything people have already written. It appears to be an ongoing issue with getting a refund from Tracfone. If I could give them zero stars, I would. We purchased 3 phones with 3 service plans from them, none of the phones worked with the service plans. Their "customer service" told me to return them and that I was "rest assured" I would get a full refund since nothing worked. They refunded 2 out of 3. That was almost 2 months ago, since then I have contacted them many times, the last one disconnected me. The first one gave me a ticket# that was apparently made up. No one at Tracfone cares. Even with all the bad reviews, they don't care.

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      Customer ServicePriceOnline & AppStaff

      Reviewed Jan. 25, 2025

      Tracfone use to be good, hardly any problems, just had to remember to buy a plan every month or so, it was great for kids in Highschool, but then it went downhill. Sometimes if you run out of data they will drop you from the data service completely and you have to get in contact with customer service, and when you explain the situation to them, some of them treat you like an idiot. Then I found out it was bought out by Verizon, and even though they added more data, to get the plan with 20 gb of data you had to buy it of their website.

      Tracfone use to have it be easy to check how much you had left on your plan, well know when you send the Balance message, it informs you that it will be down by another agent, which I'm then means you have to wait, and sometimes it's not up to date, so you have to do it agian, because the information was the same as last time you asked for it info, and it was the same as last month. -10/10, do not get Tracfone, stay away. It's not worth the money or the time anymore, there are better service providers.

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      Customer Service

      Reviewed Jan. 23, 2025

      The plans offered are not bad. But Customer service is not great. You advertise that people can bring their numbers but on 2 occasions I had to switch numbers. After purchasing 2 new tracfones. I asked if number that I previously had was available and was told I could not get it once it is taken off I could not get it back. I had to get a random number. Will if you offer to get your previous number and it is available why give a random number when the previous one is available.

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      Customer Service

      Reviewed Jan. 20, 2025

      I have been a TracFone customer for over 30 years. I was a very satisfied customer until January 3, 2025 when they zeroed out my approximately 2200 prepaid minute. Consequently no one was able to call me nor could I make calls. My expiration date was 3/04/2025. I was forced to purchase a new plan with them to use my phone. Later when I contacted customer service. They told me that the only way they help me was if I had taken a photo of the number of minutes before they zeroed and probably could help if I remembered the exact number of minutes that I had.

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      Customer ServiceStaff

      Reviewed Jan. 19, 2025

      Judging by the reviews posted at its own website there IS one thing the entire world agrees on: Tracfone customer service is the WORST. Absolutely no one is more incompetent than Tracfone and it only got worse with Verizon taking over. Infuriating! Downright criminal. The level of competence is absolutely breathtaking. And they will NEVER transfer to a manager. They just jabber, and jabber, and jabber. We have places for companies like this, we call those a places bankruptcy courts and it's where they BELONG. Total outrage! The world is unanimous! TracFone sucks. We don’t care! We don’t have to. We are Verison. Don't like it? Try a string and two Dixie cups. According to the Department of Consumer Affairs, out of nearly 3,000 reviews by registered consumers, 94% of all reviews are 1.2 of 5 stars.

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      Customer ServiceStaff

      Reviewed Jan. 6, 2025

      Customer service is horrible. I called to follow up on a refund for a phone I returned. I had to repeat my order number TEN times. I felt like she was trying to get me frustrated. Tracfone never acknowledged receipt of my return but I have tracking and proof of delivery, which I told her. She was incompetent at best, purposefully obstinate at worst. She told me the refund was processed, after she required my credit card number. My bank lets me know when a refund is processing for a purchase made with my card. I have not yet received any such notification.

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      Customer ServiceSales & MarketingPunctuality & SpeedStaff

      Reviewed Dec. 30, 2024

      I am done! Woke up to Zero minutes on an unlimited talk and text plan. 3 hours on the phone with someone calling themselves a rep, then another rep in chat, then a text chat. There are so many complaints the last year about this, check out the web if you have any issues. I have been a customer for over 5 years. It was all about the rollover "carry over" minutes for me. Every month for the last years it has been fine, now all of a sudden no one knows what happens, but it's not Tracfone's fault. Don't buy into this scam, really. Your time is too precious.

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      Customer Service

      Reviewed Dec. 27, 2024

      We purchased the Paygo plan which is $99 for 1 year with limited SMS and calls. It's great until it stops working. Every single month the SMS stopped working and we used next to nothing.😠 And when you call in to fix it, they only give back a small amount. I would call them daylight robbers! 😬Stay far away from TracFone!

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      Verified purchase

      Reviewed Dec. 24, 2024

      If you make a mistake on payments or redemptions they will not refund you or credit your account. Instead they tell you it's your fault and therefore not their problem. The plans and website are extremely misleading which is concerning considering most elderly customers will be duped into paying far more than they need to. They value a dollar over any customer. I've had other companies through sprint that have credited me an entire bill over lesser issues. Stay away from Tracfone.

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      Tracfone Wireless Company Information

      Company Name:
      Tracfone Wireless
      Website:
      www.tracfone.com