Tracfone Reviews

I have use Tracfone wireless for a while now and I have had no issues. I have had even less issues when I switched from T-mobile to Tracfone. It works as needed but there are quite a few towers that don’t support TFW but that is usually not a problem.

I don't understand all the negative reviews. I can't speak for their phone purchase program since I had my own phone when I joined. I was an AT&T customer for years, and while AT&T service is great, their pricing isn't. I personally believe that AT&T is guilty of false advertising. I have NEVER been able to get any deal they advertise. It is always much more than what they advertise. But, it is a big company, there is no fighting back.

I called to cancel my spouse cell phone he uses house phone now. Cris customer service was professional kind, no pressure on keeping phone. She's an asset breath of fresh air. Cris literally made my day.

I just (Oct 2022) bought a Moto G Stylus from Tracfone and paid $50. A very fine phone, in my opinion. When you call TF service, the reps are in India. I have had nothing but great help. You must understand that English is not their native language. If you treat them with respect, they'll return with respect. I'm not the guy you'll ever see with a cell phone on his face while walking down the street. Nor in my car. I pay $7/month each for 2 phones. I've paid Tracfone a total of $2520 for 15 years of service. Also TF uses Verizon towers. In order to be a successful TF user you've got to have the ability to think for yourself. IMHO, the negative reviews are from people who rely on someone else to get through life.

Talked to three folks today at Tracfone. I tried to inform them that the record of my minutes was incorrect. They said it was not wrong and hung up. I tried "chatting" with a rep and was informed that the machine which records the minutes did not make mistakes. She agreed to have a higher office contact me. The higher office informed me of my minutes which was still wrong. When I explained that was the reply from the previous two reps she hung up. No satisfaction. Guess I will live their machine's number with or move.

Tracfone debited my account 3 times in one day that was not authorized by me. Sunday at 8:36, 8:54, and 9:04 pm for services that their representative said was not compatible for my cell service. When I inquired about refunding my money, representative informed that they would only refund me 2 of the charges. I am enrolled and approved in Affordable Connectivity Program (ACP), which allows me to unlimited calls and text. I do not know why they are charging me and refuse to refund all the charges ($32.42). As told to me by the representative, "There's nothing I can do about it." I consider this to be fraudulent, unprofessional, and unethical behavior.

I was trying to activate my wife’s SIM card that’s through Straight Talk Wireless. I bought my SIM card activation kit at Walmart for $37.68 all together. It came with two SIM cards and an activation PIN number that’s worth $35 dollars. I called in the first time at 5:18pm CST and got hung up on while on hold. Then I called in at 5:27pm CST and the lady on the phone yelled at me for using SIM card B that is apparently for AT&T and I was suppose to use Sim Card A. We got into it and then she hung up on me. Then after that I spoke to 9 other representatives on the phone and they all hung up midway through when trying to activate my wife’s phone. I was told conflicting information the entire time. A list of some of the things I was told.

A few weeks ago, my wife purchased a Samsung phone from Tracfone. In the process of transferring her data and activating it, she discovered the phone would not complete calls to Verizon customers with Apple phones, which constituted many of her contacts. She called Tracfone customer service several times to find a fix, only to be humiliated, frustrated, and stressed. The first person gave her a process to try to fix the Samsung problem and promised to call her back in 30 minutes to make sure it worked. It didn’t, and she never called. My wife tried three more times with different company operators who offered three different fixes, all promising to call her back. Not one of them did!

Save yourself time, money and frustration by NOT enrolling in TracFone products or services. The phones that I have purchased from Tracfone only last a few months and then need to be replaced. I had insurance in the event the phone decided not to work. They stated that I must return the phone before they can replace it. So they send me the information but I could not use any of this information as it would not print the shipping label, or could not use the invoice number to ship UPS. They had to physically send to me the shipping label. Once I received it, I took it to UPS to ship in which it did reach its destination, however, I never received my replacement. This happened to me twice already.

I have been trying to help my aunt port out of Tracfone to a legitimate provider for a month now. They have told me "all you need to do is wait for our system to send you a transfer pin," which never comes. Also their estimated wait time is 80 minutes for them. When you consider their phones have poor service quality to begin with, this is ABSURD. The better business bureau should immediately disband them for these clearly PREDATORY tactics. My aunt has severe medical issues and needs to contact doctors (which is a struggle at the minimum on their network). Worst customer service I've ever seen in my life and predatory systems that bank on their own inefficiencies. It's honestly insane they still exist. Again, the BBB should seriously look into disbanding them immediately.