T-Mobile Reviews

I have been pleasantly surprised by TM! It's coverage and speed beat ATT in almost every area I frequent. Even at the camp. Good thing is if you are in a fringe area or dead zone it creates a uplink to Starlink so your phone doesn't have connectivity as long as you are outdoors. It works to automatically, so there is no manual toggling back and forth. This is really a game changer for cell Services. The service we are on is priced very competitively. Definitely saving us some real $$. My opinion is worth what u paid for it...$0. jJust a heads up! May be worth looking into. We are on the Magenta 55+

The first visit to this store in Pryor, we had another associate and by the helpful actions of ** to each customer, we made the assumption that he was the manager. On our second visit to the store, we were fortunate enough to have ** help us. We learned then that this store doesn’t have an official manager. Are they trying to save money? They won’t if they lose **!

Who else would work with a rival company for a couple of hours to get the information needed to change a customer over? All the while, helping other associates with their questions and customers. Who else would make us feel valuable as a customer and make what easily could’ve been a stressful interaction, one of calmness and kindness? This was our experience with ** and wherever he goes, we’ll follow, because his knowledge and customer service is that good! Finally, may I suggest again, that he be made a manager officially since he’s already doing a great job at it! Thank you for having T-Mobile at Pryor and good people at this location.

Salina, OK

Unknowingly the person set up a payment the completely engaged in fraud (for T-Mobile) and removed all the money from my card, plus I paid the amount she told me to pay on the specific day, which I paid also. I called the spoke to a representative to have the money "taken" from my card returned, and was told that since my balance was in arrears, they were going to "keep the money that they took without authorization. Be aware, don't talk to any of T-mobile's foreign agents, they are robbers and thieves and T-mobile allows this underhanded maneuvering to continue. My service was interrupted. I made a plan to have the service restored, and followed the directions of their representative and they still STOLE the money from my card that was for HOLDING ONLY. DON'T TRUST THEM.

Only to have spent 8 hours 4 till 9m to get no where for there was two accounts in my name one should have been cancelled long ago! The next morning T-Mobile activation dept was to call me to help and never did. So I spent three hours in person that day with Mario helping me to get my Sereno and fixed. Mario was kind - listened to me - he got what I was saying got on the phone after pulling up both my accounts /he canceled the old account - spoke with the activation dept - got my numbers corrected and I ended up buying a phone from Mario. He took the time to help me - he listens and even though I did not go in to up grade my phone - he made the sale just knowing this nice, kind and profession man - was helping me! Was worth buy a new phone in return!!! Maybe his co worker could learn something from compassion and kindness. Thank you Mario!

However it's true...! Recently I forgot to pay my bill and my phone service was turned off! I was in a situation that required my phone service and no way to pay the bill until the next day! T-Mobile went out of their way and figured out how to restore my service anyway, so that I could complete an obligation! That saved me and my customers valuable time! Without my service it could have cost me and my customers money and time. I'm so appreciative to T-Mobile for this and many other things they bring to the table. For me "A grumpy old man!" To say this is very rare! Thank you T Mobile!!!!

With the phone plan that I picked I was supposed to get a free 1-year membership to AAA. When I contacted customer service about this missing membership they told me that it was not included in the phone plan that I picked & that I had to upgrade my phone plan in order to get the free one year membership to AAA. However it clearly states on their website that it is included in my plan. I sent them a screenshot showing that it was and they still argued with me about how it was not included in my phone plan and I had to upgrade.

After them arguing with me about it for a while they said that they would be able to offer me 50% off of a 1-year membership to AAA if that would be suitable to resolve my issue as I was replying to them that it would not be okay because that was false advertisement on their part for putting that on there and then trying to take it back they shut off the chat so I could not reply. Every time I talk to any member of their team it seems like nobody knows what they're doing. They always have to go try to talk to somebody else who also doesn't know what they're doing, and they try to squeeze more money out of you, Even when the issue is their fault.

So I'm continuously getting the run around with no resolution and then I'm continuously getting screwed over and charged more and more for things I don't want, don't need, or I do not get things that were supposed to be included but are apparently not. Even though they give no indication of that fact in the literature that they provide regarding what is included in your plan.

In my experience I have seen a great deal of false advertisement from them. So if you do for some reason dare to take the chance to go with them I would be very wary of anything that they promise you and I would double check that it's something that you actually get because it's very likely that you will not get that service from them. As shown in the screenshot, it clearly states that my service plan comes with a 1-year AAA membership, I sent this to them as well and they spent half the day arguing with me about how that was not included in my plan even though it clearly is and this screenshot was taken from their website. Beware! buyer beware.