T-Mobile Reviews

There was a issue that came aboard due to a customer representative reloading a payment into 1 account. After so many representative and supervisors to repeat self to about the situation no one had the common sense to look up or address if there was a solution. Almost giving up and not wanting to hear nor speak to another representative decide to give it another try. Well let's say it paid off, got to speak to a gentleman that needs to be recognized in Tmobile. His name is Kenneth, badge or ID # **, has all the patience in the world, knows how to deal with customer's issues, goes out of his way to see if there was a mistake or misunderstanding, does his homework as he should. Even with my frustration he stood his grounds and did his part to do what was needed to resolve the issue.

I had four lines with T-Mobile for about four years - three lines in Orange County, CA and one line for my mom in Veneta, OR, about seven miles west of Eugene. We always had significant connectivity issues when calling to and from Veneta, and the video-call function almost never worked; it was spotty if she stayed in the house, but as soon as she'd go outside, the video would drop. Our connectivity within CA was always great. The four lines cost about $136/month. When Mom passed away this past June, our remaining three lines were about $105/month. I had asked for a better deal about eight months ago but was told none were available. I recently read in Consumer Reports that changing to a reputable "non-Big 3" carrier like ** could save us up to $40/month, so we switched. The whole process of switching took over a week because T-Mobile technicians took a whole week to unlock my device.

First of all, I went to the Clyde Park location and Caleb assisted me, he had me add a secondary line saying I wouldn’t get charged, but had to activate it in order to get my new phone set up. I was confused and not being tech savvy I didn’t know to dispute it. A month and a half later I go to the store on East Beltline, Joe and Brandon are THE BEST. Not only did they resolve my current issue, but Joe called and got the secondary line- that I was in fact paying for- taken off and refunded! They listened to me and made sure that action was taken. If ever there is a raise deserved- these two are in first place!

I've been with T-Mobile for 17 years, and before that, I was with them for 2 years on the T-Mobile ToGo plan. They are not perfect, I've had troubles, which means I've dealt with customer support a lot. I'm the kind of person that calls in any time something isn't working right, so, yeah, I've spent a lot of time with customer/technical support. 99% of the time I don't get put on hold, I'm usually talking to someone live in about 1 to 2 minutes. When they're busy the automated system asks if you'd like a call back, usually in about 30 minutes so I press 1 for yes. Almost every time I get a call back in less than 10 minutes, unless there is a major outage, then it could be just under an hour, but that's very rare.

If your a senior citizen run as fast as as you can away from these lying conmen. They will promise to pay off your phone if you switch to them. DON'T fall for it . Promised us we would have our payment to pay off our old phone’s in plenty of time before our monthly bill came due. It NEVER happened. We would visit the store and ask when they were going to pay off our phones and was just lied to. I believe that’s their way to just get you out of the store. When you call customer service you end up talking to some guy that knows about 3 paragraphs in English and just keeps repeating himself. And then just hangs up on you. T mobile in Freeport Illinois. Will stick it to you. We will be switching as soon as possible.

I’ve had ongoing issues with TMobile since they bought Sprint, with the most recent being charged a monthly device protection fee for a device that doesn’t exist, something I didn’t catch for nearly a year because my bill is on autopay. When I contacted them about the issue, they initially offered just a one-month credit. After escalating the matter, they increased the offer to a two-month credit, despite the fact that I had already paid nearly $170 in erroneous charges.

I was told several years ago that I was to receive a free phone, iPad, and watch, which I did not need because I already had those and I told them so, but free with signing with them. More than a couple years later, after getting my paperless bills ever since signing up and did not know how to access them, I was finally able to see and I see that I have been paying for all the "free devices" for years. Not only that, I was paying for a watch connection and have not received that for the two and a half years I have been paying for it. I called customer service and they credited me $85, which of course did not cover the free stuff I have been paying for for years. What a rip off!!!! If you want a honest company, this is not it! Keep looking!

I use to be T-Mobile’s biggest cheerleader and now they're a big joke!! I wouldn’t refer them to my worst enemy. Customer service has went downhill and they don’t work with you if you’re struggling. They don’t give you any options whatsoever. I will be getting a new carrier soon. If I can give them zero stars I definitely would! Good Luck!!

T-Mobile store 5800 west new york nj location and was assisted by a gentleman by the name of Ivan. Ivan helped me obtain a new SIM card and order a phone replacement instantly. The phone arrived within 2 days and I am happy to say that Ivan understood my situation and helped me immediately and for that I am grateful and very appreciative. I considered transferring phone carriers from the frustration, but changed my mind with the level of service that was provided to me giving me patience to wait.