T-Mobile

C/S **. She took almost 45 minutes with me on 02/23/2023. I had problems with my phone, not T-Mobile Service, which she rectified and also helped me to get a better plan with T-Mobile for my wife and I. She also updated my iOS and put a new chip in my phone because mine was so old and not functioning properly. With all my questions, she never lost her patience nor her integrity. Great employee!!!!

Thank you to Erin, Nick and Josh at the TMobile in Chaska, MN on Pioneer Trail for making our Black Friday Shopping experience that we were dreading so absolutely Fabulous! Upgrading our phones, adding new internet plus all of the other extras - earbuds, screen protectors, etc. They each had the patience to answer all of our questions, explain what we needed to do and when, even giving us a follow up call. I was so impressed that they greeted everyone as they came in to let them know they would be with them as soon as possible. The multi-tasking that went on with that team is incredible. Great Synergy! It takes time to do transfer the phones so set your expectations and patience. Even after a they had a long day meaning worked all day and night, skipped lunch, full store they stayed until after close to make sure everyone's transactions were done. We would highly recommend and will be back for all our future purchases. Thank you all so very much! Nick and Roxanne

I took my grandson to the T-Mobile on Nordhoff Blvd. to do an upgrade of both of our phones. We had the best service, best experience we ever could have had. Ervin was amazing. Spent so much time explaining ever single detail of the new phones to both of us. He got iPhone and I got Samsung, so we spent lots of time in store. Ervin and Manager Ceasar were truly incredible, as were the tech experts transferring data. I highly recommend this location to anyone who does not want to feel rushed, and get the best sales experience as possible. Highly Recommend...

I was assisted by a live expert named Mr. Reginald. He was not able to give me his last name… He went above his limits trying to help me to the fullest. I’m on a shared account and was trying to see if it would be cheaper to have my own account. Mr, Reginald did his best trying to figure out what plan would work for me. Very great customer service skills!

I opened an account with them for 2 lines almost more than 6 months ago and we never had a problem with their phones, services, or whatsoever, so far. They even conducted a phone call today to see how everything is doing within my account, which I never had with any other phone carriers in the past. All agents I dealt with were all helpful, professional, and respectful.

This company took my money sent me 3 iPhones and switched my account from Sprint to T-Mobile and to T-Mobile again. Never switched my phones over. So now they are In collections and the phones will be unable to use. Scammers.

We are switching back immediately. They lied from the start. Everything has been complicated. Couldn't transfer our phones. Wouldn't pay off our bill as promised. Then offered us free phones but you have to pay almost 200 per phone. Pretty much just kept lying. Definitely a horrible experience.

The East Boston, MA store is horrible and T-Mobile customer service is horrible too. I was transferring over from another carrier so I decided to stop by a store and do it. A few weeks later, I called to see why I hadn't received my phones yet and was told the woman at the store didn't know what she was doing. My order was for two lines and she had suspended one line and never attached the trade-in to the other so they had to redo the order. After more than an hour on the phone, they lied to me and said not to worry, I would get the same promotions because it wasn't my fault but a phone that was supposed to be free, I ended up paying some for it. When I called they acted like I should be happy to pay the amount because it was discounted. Beware T-mobile and their customer service lies and the woman with the long nails in the East Boston, MA store. I wish I had stayed with Verizon.

I was scammed by a sales rep to purchase a device from this scamming company, telling me that all calls are recorded when the call first answered but when I mentioned I was scammed by a sales rep, now calls are not recorded anymore. Sales agent promised me that I'll receive my money back in the form of a prepaid card sent physically or virtually by email.. Kept telling me "It's like you're receiving your money right back anyways, so it's really like you're not sending that much money" then tell me no one told me that (when the call was recorded) after I made the purchase and sent my trade in device now they're telling me that I can return the new device I purchased and get a refund but can't get my trade in device back, but they want to keep MY money for the trade in for me for a future purchase, like I really want to do business with them again.

Just signed up for the T-Mobile package of Mobile phone, apple smartwatch, and internet. First went to store because cable on internet could not plug in. Was told that it was a charger and just plug it in. I knew that. When he finally looked at it, the plug was broken. Went back next day because people could not call me on my phone. After one hour they realized that they had never changed me over to T-Mobile from Verizon. Went back next day because my Smartwatch wasn't connecting. After another hour, They realized that they had not forwarded my phone number from my phone to my watch. Still did not work the next day. Called customer service and she realized that they had set up 2 accounts for me and my devices were on 2 separate accounts and not connected to each other. They had also messed up the billing, which she corrected.