Consumer Complaints and Reviews
I got a letter from The United Financial Services stating that I owe like $368.00. I called them but they did not answer me. I immediately called T-Mobile right after and talked to this lady Maria **. She was helpful at first, but then something changed her ways with me. I told her that I had received a letter from a collection agency stating that I owe The Mobile Solution money for a cancellation fee. I asked her for dates of when I had opened a contract with T-Mobile and she provided me with the info. Turns out that they had the wrong dates. I had changed my number three times since I got service with T-Mobile, but never cancelled my line up until last year in November 2011.
I didn't have to pay a cancellation fee because I was already done with my contract a long time ago. She told me she couldn't provide me with any more info because the account was closed and it had been sent to collection. I asked why was it sent to collection, she told me I had to call the collection agency. I was pissed off at this point. Thank God I saved all types of paperwork and I still have statement and receipts showing I paid. So tomorrow I will call the collection agency and fix it. If they still refuse to take this stupid charge off my credit score, I'm taking them to court, T-Mobile and the collection agency, for being frauds.
Apparently I got a cell phone from a T-Mobile kiosk in the mall back in 2006. I don't recall if I added a line or if I opened up a new account or what, but I got a letter in the mail (4/13/12) saying that I owe Mobile Solutions $330.03 for a cell contract. I am still with T-Mobile and have been for quite a while. I called "United Financial Service" (since that is who the letter is from) and she told me when I signed my 2-year agreement with T-Mobile, I supposedly signed one with them as well, saying that I had to keep the phone active for like 121 days or something. And since I cancelled the line before, then I now owe them for the price of the phone.
I hung up with her and called T-Mobile and she found the number that I supposedly activate on 11-24-06 and cancelled on 2-24-07. I had already paid the early termination fee to T-Mobile and the account is clear. I then explained what I was just told and she told me that I have to deal with United Financial Service and that it doesn't have anything to do with T-Mobile. She said it's a dealer and a separate company. I have many issues with this, the first being it's been almost 6 years and this is the first time that I have heard that I owe anything for a phone and I have had the same T-Mobile phone number for 7 years but was never contacted about this.
Also, I have already paid an ETF to T-Mobile, how do I owe another company money as well for a contract I don't ever remembering signing about keeping a phone active and I thought I was dealing with T-Mobile not a dealer. Thirdly, how does T-Mobile have nothing to do with this? It is their dealer. This is ridiculous and am I pissed that I have pulled my credit report every year for the past 3 years and it was never on there. I haven't pulled it yet for this year but I am fighting this charge.
I actually had purchased a phone from T-Mobile in 2006 and activated a no-contract pay-as-you-go plan. The contract states that there are no deactivation fees if you end the contract at any time. To end the contract simply do not purchase more minutes. I did that and now have a $250 fee for deactivation on my credit report. I am wondering why and how legal this is. My lawyer is going after them now.
I had a new phone contract with T-Mobile and cancelled early (2/2009). I had to pay early cancellation fee. I was contacted shortly after by United Financial Services collections which stated that I owed for the actual phone. I contacted T-Mobile and paid for the phone back in 4/2009. Now it is Dec. 2010, and I am again getting phone calls and letters from United Financial Services for the same bill.
I tried to contact Mobile Solutions and discovered they filed Chapter 7 bankruptcy in Oct. 2009. They are no longer in business. I think this collection agency is running a big scam trying to get funds from folks, whether they owe it or not. It's hard to dispute with Mobile Solutions out of business. However, I do have my canceled checks.
On December 21st 2008, I went to a T-Mobile kiosk looking to upgrade my phone. My phone is under a family plan and my husband is the account holder. The representative advised me that I cannot upgrade the phone even though I am the user and it has to be done by the primary account holder. He said that for me to get the phone I wanted, I had to sign up a new number which could easily be replaced by my existing number later. I did this and when I came home the same day, I called T-mobile customer service and explained what happened. They said that I didn't need to sign a new contract with them and all she needed to do was add my name as an authorized user on our family plan and I could get the phone I wanted.
So, on December 24th, I went back to the store, which by now had been made known to me that it was Mobile Solutions. They said no problem and gave me the phone I wanted and I signed a two-year contract renewing my number with T-Mobile. Nothing else was explained to me about any other contracts that I had violated or needed to take of.
On August 11th 2009, I received a letter from United Financial stating that I owed the Mobile Solution $264.11 for a cell phone contract. I called T-Mobile customer service and they told me that I did not owe anything and they would take care of it. I thought it was all settled until I ran my credit report in August 2010 and there was a negative report for a cell contract from the Mobile Solution. I contacted United Financial since the mobile Solutions was no longer in business and asked them if they had any contacts for the Mobile Solution; they don't have any. I have contacted T-mobile numerous times about this but they said that there is nothing they can do. All they said was that basically the Mobile Solution got me. This is regardless of the fact that they have all notes of communication about the said contract from the day it was signed.
I feel like T-Mobile should also take responsibility of who they set out their dealer or representative because as a consumer, when I go to a kiosk in the mall that has a T-mobile logo, I am going to T-Mobile and not the Mobile Solutions or whoever else and if their authorized dealers have their own contracts, they should let us customers know before signing anything because when I signed there, I was signing with T-Mobile and I knew I was okay since I took the phone back before the required fourteen days grace period. And shouldn't all contracts for services and/or products have a grace period? It looks like with the Mobile Solution, you can sign at 2 pm, come back at 2.30 to cancel or change and still be stuck with their termination fee.
I would like to launch my complaint based on the following: (1) The Rep didn't explain to me all the terms of the contract. I knew I was signing one contract with T-mobile but it turned out that there was a second one with Mobile Solutions. (2) They made me sign a contact based on misleading information which are all lies so that they could get paid by T-Mobile for a new activation. (3) Prior to the letter of collection from United Financial, I didn't receive any bills from the Mobile Solution for the termination fee.
Please help stop these scammers. I believe that everyone is entitled to the right information and the chance to know they owe someone else before getting their credit report messed up! The report messed up my credit score and I still owed $296.30 to the creditors for that fraudulent activity.
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I purchased two phones for a family plan, understanding that Mobile Solution to be affiliated with T-Mobile. I'm upset, highly upset for receiving a letter stating I owe money for an account I already settled.
I applied for a CC at my bank and they told me I had a ding on my credit from The Mobile Solution from 2006. I don't even know who the Mobile Solution is. This ding took my credit down an amazing amount. I can't even find who to talk to regarding this issue.
I have told them I do not own an account with them. It has been on my credit report since 2004. They keep updating the report.
I do like to know about $-250.00 that has been charged on my credit report. I don't have any information about The Mobile Solution. They have caused economic damages on my credit scores/report.
Three years ago I purchased a phone from an emloyee in a mall working for T-mobile. Unsatisfied with the service that I was receiving from the phone I attempted to cancel my contract with T-mobile. It took a great deal of time, and they were VERY difficult to work with. Also the charges that I owed were jacked up much higher than what was owed, and i recieved many bills from T-mobile even after my service was cancelled. Finally I thought it had been all worked out and I received a bill from them that said my account had been settled at zero dollars.
Now, nearly 3 years latter I go to run a credit report and it shows that I have a 250 dollar bill from Mobile Solutions that has now gone into collections. Money is tight and I can't afford this. I advise EVERYBODY to avoid entering into contract with t-mobile, and spread the word around. This is a fraudulent company in the extreme.
I checked my credit report with Experian and I have a charge of 250 dollars to the Mobile Solution ..I have no knowledge of where it came from, I am the victim of identity theft.
October of 2009, I tried to get a loan from my credit union. They tell me I have a negative charge on my credit report from a company called United Financial Services. I contact this company and they tell me that in September of 2003, I apparently opened an account with AT&T through a kiosk and the cell phone was provided by The Mobile Solution. They said I cancelled the service before the 181 days so I owe Mobile Solution $400 for the cell phone but I received a bill from United Financial Services in the amount of $629.70. I told them I never did this and was told by United FInancial to get a letter of fraud from AT&T. I call AT&T and explained what happened. They tell me they have no record of the account in question and cannot provide me with a letter of fraud since they have nothing to look into, the account number was invalid. They also told me they stopped working with Mobile Solutions because they had alot of fraudulant cases. So now I have a negative report on credit and have no way of fixing this that I can think of. When I did speak to someone at United Financial and asked them why it took SIX years to put this on my credit report or even contact me about this they told me they have been sending me letters to my address for years but I just moved to this address so it makes no sense how they could be sending me letters. I've also had the same phone number for over ten years.
I purchased a G1 cell phone at the Mobile Solutions kiosk in the Valley River mall in eugene, or. I was also sold a 2 year insurance policy through global warranty. My phone sustained water damage and i tried to file a claim. I was told I did not have, nor did I ever have, insurance on this phone. I think I've been scammed and I'm extremely angry!
Months later she received a letter from a collection agency stating that she owed $ for the phones!! She explained what had happened and they said she needed to present the receipt. She didn't have one so she went to the mall store. The manager said, no problem. He'd send them a copy of the receipt and she should e-mail the collection agency and tell them it was on it's way.
The receipt never made it. And recently, (Oct 9, 2009) more than one year later out of the blue, we have gotten another letter stating that we owe $555.48 to The Mobile Solution!They said they'd settle the account for $277.74, but still. I don't have that kind of money, not in this economy.
Please! We don't have the paperwork as we assumed this was settled. What can we do???????????
My daughter returned the phones!!
I canceled TMS account back in April 2009. I returned the two phone handsets within the 30-day policy. I waited 6-8 weeks and to this day still waiting. The Mobile Solution business sold out to T-Mobile back in June '09. Getting the money refunded has become a big issue. Since The Mobile Solution pulled the plug on business operations, T-Mobile claims they're not responsible. Who do we turn to?
I bought a G-1 from my daughter there and 2years insurance for the phone. Now, the private insurance people, Global Warranty Group will not honor the insurance I paid cash for. I have all the paperwork and no one wants to help me with my broken cell phone. I spoke with Global Warranty 3 times at 1-866-776-5133. Not too helpful. I said the Mobile Solution employee did not enter it in the computer, but my paperwork says otherwise. T-Mobile said that I do have insurance from Global Warranty Group. I took all the paperwork back to T-Mobile. I still do not have a working G-1. I'm out $261.08.
I realized what happened after I went home and try to figure out what is being billed. Time lost to get back the refund. I have to pay the credit card first and will only hope to get a refund check back because R Juan did not credit the $20.00 to my credit card. It should be illegal not to explain to the customer what is being billed because after signing the contract. I think the salesman should tell the customer something that is buy i get one free but then sneak the charge on the bill.
I purchased a cell phone plan that I was told would be 300 minutes with 200 minutes bonus minutes and unlimited nights and weekends, with unlimited calling to 5 people. I then went to a kiosk of t-mobile to verify because i know that cell phone sales are often deceptive. The young lady there showed me on her screen and even wrote down on a piece of the t-mobile paper that it showed 500 minutes. Then I got a notice after the time to terminate was past. it said I only got 300 minutes.
I called T-mobile and they said they could not be responsible for the sales person and that I should have gone by the brochure. i did not even get a brochure until I went to verify the plan and I was told I would get 200 bonus minutes, but T-Mobile says I would only get 200 bonus minutes for 90 days, not every month and they did not even show the 200 bonus minutes. I then called the salesman, and he denied everthing. He totally misrepresented the whole deal because i told him I had gotten an offer at work for 500 minutes for 39.99. he said he could do that and give me 5 people free. Now I am locked into a 2 year contract and t-Mobile is denying responsibility for the agent. I am 65 years old, but I am not senile. I tried to cover all my bases by verifying at the kiosk but apparently they can put whatever they want and then not honor it. The person I dealt with is a regional sales director and i thought that would be safer but I guess I was wrong.
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