Telus Reviews

Our son decided to get a new phone and a new plan from Telus, unfortunately 4 months into his new plan he passed away at 27 years old. The customer service rep we spoke to was awesome and said he'd handle what he could. Two weeks after our son's funeral we finally received his final bill and Telus being the fantastic company they are, zero'd out his bill and contract. They absolutely went above and beyond what we expected and softened the grief and what we still have to deal with. Thank you Telus for your compassion and consideration during this difficult time.

I had a problem with my Telus Google Pixel 9. Zoheb K at the Telus store in the Scarborough Town Centre in Toronto helped me out. He was professional and courteous. He did not stop until he figured out that the problem was with a faulty chip card in my phone. He exchanged the chip and registered it with Telus for me. I left with a repaired phone. This is very important because of the work I do and how important my phone is with respect to my job.

Had excellent experience today with TELUS representative (by name Fred), who was not only patient going throughout with steps to connect our device, but very professional and knowledgeable! When I did wrong steps trying to connect device representative slowly explain again and again elderly people his support! Thank you very much for having such a great staff at TELUS. Lilia

As an RBC client, a promotional link popped up when I accessed my bank account showing TELUS MOBILITY comes up with an exclusive offer for RBC's business clients. I just clicked the link to see what they had to offer. Later, I received a phone call from TELUS Mobility Sales rep Rondel **. The discussion went on for a month via phone, text messages and emails. Finally, I moved my two cell phone lines from my current provider to TELUS Mobility in the 3rd week of December 2024. But, the sales rep Rondel **royally screwed my order by sending wrong devices to a wrong address. I struggled hard to resolve this.

I was charged for the internet service that I do not have for past year and when I realized that they are charging me, on December 09/2024 after taking with their customer service for more than 87 minutes the issue was solved and I was told that there is no more charges. That being said I got a phone call today from collection agency that I owe money to Telus and my account was send to them for collection for the services that I do not have and already dealt with.

Terrible! Trying to help my elderly Dad with his plan. Poor English speaking customer service. Explaining things multiple times. Multiple calls with no resolution. On the phone for hours. What a terrible phone service!!! Thankfully I’m with Rogers. Those that know how much Rogers sucks, Telus is 10 fold worse, so choose your battles.

The reception is unstable. Basically it sucks. They blame it on the phone but I use S24 ultra and roommate uses 16 Pro max. They tricked me into buying another sim saying it's under offer and will be deactivated after a month. Now I have 2 sim cards under 2 year contract giving me 200 gb and I pay 100 dollars a month. I can't even cancel one or change my plan. Go for Rogers or Kuddos, Telus is the worst.

I have been calling customer service and have been put on hold for over an hour and still no answer. They are the worst and that automated system does not work. They do not want to deal with customers

I have not been able to coordinate an appointment with service installation technician with Telus in one week. Service and communication have been absolutely terrible. I am very disappointed with the communication with the Telus and its installers to communicate when service will be provided and when service has been cancelled. I have wasted so much time and have not been able to make other plans as a results. I am very disappointed with the communication.

Please stop pestering me with daily telemarketing calls. I have blocked you repeatedly and you still hound me by calling in with different phone numbers. I have already received two calls from you today and this is harassment! If this continues I will report you to the Better Business Bureau!