About Straight Talk Wireless
Straight Talk is a no-contract phone plan that shares networks with four major cellphone service providers. It doesn’t restrict people to long-term contracts, and it offers nationwide coverage and more data plans with flexible payment options.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
- Affordable options
- Add-on features available
- No contracts
- Data can be slow
- No family plans
Straight Talk offers basic cellphone coverage and the option to purchase discounted phones or keep your current phone. There are no contracts and no hidden fees.
A link has directed you to this review. Its location on this page may change next time you visit.
- 3,523,551 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Our experience is that we lose a day if you renew the plan a day before it expires. This is a misrepresentation. You buy a thirty day card but if you don't renew the card the day before expiration, you can also lose your phone number. This has happened to us, our original number worked for six hours then all of a sudden, we had a different phone number and they refused to change it back to the original number.
Therefore you will lose a day every month if you don't wait for the thirty day plan to expire. Then if you wait until expiration, they can and will change your number and what a surprise this is. When your contacts have your number, school emergencies, doctors, and your employers whom then fire you because of your phone number is being changed without your authorization or approval. Just a total surprise!
This company basically will refuse to work with a customer on any issue. I have called in so many times that their number should be number 1 on my speed dial. First my browser has not worked for the past 5 months with no help from Straight Talk. Second, I have been charged twice on back to back days for service for one month on their auto-refill system, with no help or cooperation from Straight Talk.
The worst part of Straight Talk is the fact that they just want you to sign up and pay them money, they don't care about keeping their customers happy. They just flat out don't care. I gave them a try because of the attractive prices they advertised. It turns out it was one of the biggest mistakes ever. I paid $100 for a phone that doesn't function completely and am being charged more than they said they would, doesn't sound so great anymore.
I purchased a Straight Talk phone at Wal-Mart because it had been heavily advertised during the Christmas Holidays. The phone speaker had a very poor quality so I purchased another phone which worked better but still poor quality. I later purchased a phone card for $45.00.
When I called the 877 # to activate the card, they told me this phone was not a Straight Talk phone. I told them I purchased it at the Wal-Mart sealed in a Straight Talk box where I purchased the card I was activating and I had the receipt at home. They told me I would have to give them the numbers off the red card to prove it was their phone. I told them all I wanted was to activate the card while I was there at Wal-Mart and that I did not want to drive home and leave Wal-Mart with a phone card that did not work. The Wal-Mart employee got on the phone after I had been on there an hour and he spent another hour with them. Both of us were transferred to about 16 different people, many who had broken English accents. I finally left with the phone I could not use and the $45.00 prepaid card and my receipt.I worked off and on all day and the next day calling giving them the phone number, model number, sim card number, the prepaid card numbers over and over to about 13 people. It was almost like an obsession to me to see how much worse their customer service could become. I finally wondered back into Wal-Mart, two days later, after 2 of my family members played the game of let’s see how many people we can talk to get the $45.00 on the non-working cell phone. I went to Customer Service to ask for a refund and found out Wal-Mart registers cannot do an over-ride to give money back to a prepaid card even if it still has the time on it or if the card is defective. Now, this gets real interesting. I went back to the Electronics Dept and read the box with only the same 877# on it and no company address for a return. The Electronics Dept was on the phone for 2 hours trying to get an over-ride or trying to get the money back. She was transferred to 20 people.
By now I feel like I am working for a Temp Service for Straight Talk. I went and got the Wal-Mart store manager and I asked the electronics lady to let me speak to them. Here's the conversation, I asked, “Who am I speaking with?” He said he was a supervisor. I said, “Where are you located?” He stated South America. I said, “Do you have a company in the US?” He said only one. I said, “May I have an address.” He said, “I can only give you 800 # and that they are in Miami FL.” I said, “Do I understand you right sir, only one office handles all Straight Talk for all Wal-Mart’s in America?” He said yes. I thanked him and hung up. I gave the info to the store mgr. The Wal-Mart mgr called the corporate # and got the address and found out I had to show proof I own the phone send a copy of proof, my receipt for the phone card and the phone card copy and mail it to them in FL. Then it can take up to a month to get my refund if they decide I do in fact own the phone.
By now, about 10 hours and 9 people including myself have dealt with this one little pay as you talk phone card. I left Wal-Mart after spending 3 hours there and I went online. I am going to continue to work part time on this project without pay to see just how bad this customer service really is and if I end up with a refund, I think it will be sometime next fall. On the lighter side, I asked all 8 of the people who helped me what their best comment was and I decided the one that won the price was, “I am so sorry we cannot activate that phone because the phone you are calling us on does not exist.” So I told her that since the phone did not exist could I get a refund and she said I'm sorry we cannot give a refund on a card if you do not have a phone. Now I am going to mail everything to Straight Talk just for giggles.
Now I am wondering why anyone would ever want to admit they treat people like this and if I was them, I would hire about 100 people in the US and help America create jobs. I have no doubt these 100 people will stay quite busy.
Thanks for letting me vent. This is a 100% true story and now instead of people asking me, “how are you doing?” They are saying, “I have been trying to call you what happened to your cell phone?” to which I reply I have no phone but I have a $45.00 phone card. I went and bought a new cell phone far away from the Straight Talk section and as I was walking by my computer when I got home the old Straight Talk phone beeped. I picked it up and it said I needed to put time on my phone. I fought the urge to send a text message that read: I am sorry this phone does not exist, you have reached planet nowhere out in the ozone and I have a new real phone from someone who makes phones in America.
On Dec. 31st, we purchased two Straight Talk wireless phones and a $30 card. We had purchased the second $30 card before that as we knew we planned to buy the phones. The phones were meant as a Christmas gift and were activated on our Christmas, January 7th, as still celebrated in our church. They activated okay and everything seemed fine. Then on Jan. 27th, we tried to use the one phone and found it was not working. We assumed it was a mistake and went to Walmart to see if they could tell us how to get it fixed. They said we needed to contact Straight Talk and they would take care of it.
We called them and were stunned to find out they had shut it off claiming they had info that the phone was never scanned out of Walmart and so they turned it off because it was never purchased. I was stunned. The woman was very rude. I said, "What are you saying that I stole the phone?" She said their info told them it was never scanned and was removed from Walmart. She asked me if I had the receipt. I could not find it, probably had thrown it out because the phones were working fine up until then. I asked to speak with a manager or supervisor and was told there were none available. They were busy. I told her the lady we spoke to remembered selling us the phones and that I had the boxes and cards we bought as well as the phones.
She said it could not be activated again because they had found out it was taken. I then went to Walmart and speak with the manager and she finds us a receipt right away because it was bought with our visa. I called Straight Talk back expecting it to be resolved and have my phone back again. I am then shocked when they told me what probably happened was that the phone was bought but was returned with no phone or a different phone in the box. What? I am totally shocked by how accusing they are and their rude service. I am feeling very hurt and victimized.
I realized I am dealing with a company that has something not right going on and they are taking the money of honest people and then denying them what they have purchased. I felt like I had been robbed and also treated like a criminal when I have committed no crime. I again asked to speak with a manager or supervisor and was told none are available. I asked the person what they are saying I stole this phone. They say well it was returned and refunded with a different phone. So I am in tears by then and hang up.
The next day, I called again and get another service rep and demand they find me someone who will help me because I am a woman on disability and cannot afford to buy phones and cards which are then taken from me while I am treated like a criminal. I had also bought the $30 card which still had 15 hours and 30 minutes left on it when they shut it off so that was taken from me also. I was cheated out of a card that had 15 and 1/2 hours of talk time left out of 16 hours. I think it was so wrong of them to cheat me out of my money like that. I called and ask again and demand a manager.
They finally give me a number to a corporate office in Miami. I called and am told the manager is not available but will call me back if I leave a message so I did. I waited two days, I believe, and was not called back so I called again. Again, she is not available but will call me but she hasn't. I then called and tried someone else and spoke to a rep named JP ext xxxx. He is not as rude but is adamant the phone was not paid for or was returned with a different phone in the box and refunded. I told him I have the box, phone and receipt. He asked me to fax him the receipt and he will resolve it.
I then made the trip to Staples to fax it which cost me and was difficult because I was not feeling well and had a hard time unloading my scooter. I really expected this time it would all be fixed but this rep called me and told me the same thing. They have info that what must have happened is the same old story about a fake phone being returned in that box . I said, "But is not my fault if you have messed up your numbers or boxes but I bought this phone in good faith expecting an honest company as it was bought from Walmart."
I expect someone to fix this problem and compensate me for the 15 plus hours of talk time I am losing and the phone I can not use. I'm angry and realized I am running around getting copies and faxing to prove I am not a criminal and they are accusing me saying they have this info. I want to know what info? I am tired of being a victim of what must be a fraudulent company and I am being treated like a criminal. I though we had rights here. How can you just say someone stole something and then deny them of what they had bought and paid for without a court trial or something? Can I be called a criminal but never given a chance to get what I paid for back?
He then tells me to send them a copy of the whole box or send me the box. Well, I then decided to do some research and found that many other people online have had similar experiences with this company. I found someone who said they sent a box and receipt only to have Straight Talk claim to never had received it. So they are left having paid for a phone they can't use and also cheated out of their money for a card. I feel for all those also victims of this company. I don't feel they had a right to falsely accuse me and make me sick trying to prove I didn't commit a crime. I really had a lot of emotional trauma over what they put me through and got really sick over it.
If someone is going to take back something someone legally bought and paid for and then accuse that person of something they didn't do, isn't there some kind of rights that person should have? I thought there was some kind of justice system and laws that should prevent stuff like this from happening to innocent people. I hope something can be done to help me get what I paid for and also to stop this company from ripping any more people off and putting them through what I went through.
If I could sue this company, I would for they have put me through. This company is a joke and I am madder than a hornet. As of this day, 02/03/2010, I still have not got a replacement phone. I purchased this phone on their website on 01/10/2010. I have not been able to use my service. I purchased the phone for $124.00 and monthly card unlimited use for $45.00 on 01/10/2010. The phone was defective and would not hold a charge. I called the company the following day and told them of the issue. They said they had to send me a return envelope to send the phone back and stated this could take 5-10 days to get. And once they got the phone, they would send me another one immediately.
I received this on 01/20/2010. I shipped the phone back the same day, 01/20/2010. They received the phone on 01/21/2010. So I called them on 01/23/2010 and they said they did not have the phone and said I must not have shipped it. Then I told them I had confirmation and gave them the tracking number. Then I was told they did have it. I was told they would ship me a new phone out the next day. Never received it, so I called them on 01/25/2010 to be told they did not have it again. I had to provide information once again. I was told the matter would be taken care of. I called on 01/26/2010 to go through the same thing. It was explained to me I would be getting the phone on Monday, 02/01/2010. I called them again and was told they were doing whatever they could. I should receive the phone in 5-10 business days.
I requested for refund and they told me this was impossible and they would clear this up. Then I was informed that they would refund my money for the phone not the minutes. I told them I have not been able to use my minutes since I did not have a phone and it was defective and they had it. So I asked if they ship the phone to me, will they replace my $45.00 card for my minutes? I was told no. I was told then it would be another 7-10 days before I got it. I have asked on several times to speak to someone higher and was told that there is no one.
Consequences that have happened is that I cannot drive without having a phone due to health issues and I do not know anyone in the area I live to take me anywhere. So, since this has begun, I have not been to the store for groceries and I have not been able to pick up my medications. I can not purchase another phone since I live on limited income of disability and cannot afford to purchase a new one with another company.
I purchased a Straight Talk phone from Walmart. I bought airtime for the phone from Walmart. I opened up the phone, put battery in, turned it on. The box that the phone came in indicated that the phone had to be "activated" by going online to straighttalk.com. I went there to activate the phone.
The website asked for the activation code on the airtime card. I entered the activation code. The website told me that I put in a wrong code. I did that again online, same thing. So I took the phone and airtime card back to Walmart and returned it for another Straight Talk phone. This time I paid for airtime online at the Straight Talk website. After going through series of questions regarding the identification of the phone, the website told me to dial certain numbers on the phone keypad and the phone would be activated. After doing this, the display on the phone said that the phone could not be activated at this time, and to try after 2 hours.
Two hours past, and I did the same thing again. Same thing happened. So I called Customer Service at Straight Talk. I was actually told to take the battery out and put it back in again, then turn on the phone (standard customer service programmed response to any problem). That did not work. I was then told to repeat the instructions to "dial certain numbers on the phone keypad and the phone would be activated", which did not work. The customer service person kept telling me to do that over and over until finally I had to put an end to it. In other words, each time that that process would fail, she would tell me to do those steps again. Finally I had to step in, and refuse to do that anymore as it was obviously useless.
She told me to wait up to 24 hours and then try it again. I said no. I told her to just refund the money I spent on the airtime, and I would take the phone back to Walmart where they will refund the money for the actual useless phone. She told me that there is no refund for the airtime. I told her that yes there is, and that you can't just scam people out of their money legally and then have no liability for it. She wasn't hearing all that. She kept saying that there's no refund for the airtime. I told her that I was going to call the police if they did not return the money they stole under false and deceptive pretenses. She said "there's no refund for airtime".
I purchased a Straight Talk phone from their website. I had it for 3 days would not hold a charge. I called Customer Support and told them what was happening. The lady I spoke to was rude as can be. I was told that they have to ship me a box to return the phone and it would take 3-5 days to get here, then I would have to ship it back and it could take up to 10 days for them to process it before they would ship me a new phone which could take another 7 days to receive it. I was really upset over this since my phone is my lifeline for health reasons and I need it. I explained this to the rep and was told, "sorry, we can doing nothing about this." I asked if I could go to a local store to return it and was told no.
Then I asked what about the $45.00 card for unlimited minutes that I could not use. I was told I was out of luck and they would not refund this or replace my money. So I asked could they ship me a battery to see if that was the issue and was told no once again. I told these people being with out a phone could be dangerous to me if I need help and if anything happens, I would hold them responsible and they told me good luck. I asked for a supervisor and know where until I told them I would be contacting the Better Business Bureau then I was given the Corporates phone number 1-800-876-5753. I again explained the situation and asked if they could express ship the new phone to me since it was their product that was bad and was told no again.
I was on the neighbors phone for 2 hours trying to get this cleared up and got really nowhere. I spent almost $200.00 phone and service that I can't even use it. This company is a rip off to all. So now I am without phone service and this is scary with my health issues and I cannot afford to get another one living on limited income. They take advantage of so many people. I will be filing a report against them on Tuesday.
Do not buy from this company! I used their automated phone number to activate my phone. After they mad me enter my $30 minutes card to activate the phone, I was told it would be activated in up to one hour. Two hours later, I called customer service and was told by them it could take up to 24 hours. They provided no help and as much as said, oh well, just wait the 24 hours. This company lies to you when you activate one of their phones. Do not buy from this company!
I had this message when pressing browser error: Requested content "tdevice.home/" cannot be accessed. You do not have access to the site. I have called them for almost a week being told to do same things and nothing worked. I kept calling back and same runaround. They don't seem to know what they are doing and have very bad customer service. All I want is my internet working I pay for! What can I do? What is the fix?
I recently purchased a Straight Talk phone from Walmart. I purchased an unlimited talk/text/data plan and enrolled in auto-refill with my credit card. The phone worked great and had no problems. A few weeks later, I purchased an additional Straight Talk phone from their website. I activated that phone and used it for two days before deciding to return it.
After not being able to activate the original phone online, I called customer service. Many hours were spent on numerous separate calls to try and get the original phone activated. They kept telling me that it was activated; however, the phone that was active and in use was the new phone that I wanted to return. After a few more days of telling them my story, which I had to tell every time I called, they finally got the phone to work. I probably, at this point, spent 20 hours over a week calling customer support.
So everything was fine. I returned the 'newer' phone and the original phone was working just fine. About a week later, I traveled from Pennsylvania to Massachusetts. I noticed that when I was out of PA that the phone said Roam and I could not send or receive MMS. When I got back to home zip code, the phone didn't say roam and it worked fine.
After traveling to an area in PA that worked before for multimedia messaging, the phone was telling me it was in Roam again and not letting me do it. I called them and asked about it, and they told me that my phone was not activated. I went through the activation process and got it working again. The following day, it stopped working again (the messaging). So I called them and told them what happened and the customer service representative told me that the phone was not active and I had to purchase another airtime card.
I told him that I had auto-refill and my card was just charged--and that he could not charge the card again. He then activated my phone and reset the billing cycle. An hour later, my phone stopped working all together. I don't know what to do now. I have no way of getting my money back and have spend many hours on the phone just to get nowhere.
In the support FAQs for transferring your current number to a Straight Talk phone, it says that "Your new Straight Talk will be ready to complete activation when your old phone stops working." The old phone stopped working several days ago, and a Straight Talk representative told me that the number had already been switched to them, but I still haven't been able to activate the new phone. Instead, I keep getting the same message that says, "Your transaction cannot be completed at this time. Your telephone number is in the process of being switched between carriers. Please call 1-877-430-CELL (1-877-430-2355) from a landline phone to check on the status of your number transfer request."
When I called customer service, I was told that there were some "technical difficulties", but that the problem should be resolved within the next four hours. I called back after nearly twenty-four hours had gone by to see why the phone still couldn't be activated. A new representative told me she was going to put me on hold while she researched the problem.
However, she must not have known how to place a person on hold, and I got to listen to her laughing and joking with other "workers" for the next 33 minutes while she "researched." When she did take me off "hold," she told me first that it would be another 72 hours before the phone could be activated. Then she changed her mind to 24 hours, then to 48, then to between 24-48 hours. She couldn't give me any reason for why the phone wouldn't work yet.
If the phone ever starts working, it still looks like a great deal cost-wise, but I pity anyone else who has to try to deal with their customer service, or complete lack of it.
I purchased a MotoRazr v3a from the Straight Talk website along with the $30 monthly plan. I received the phone, used it for 3 days, and both display screens stopped working. I contacted Straight Talk and they sent me a prepaid air bill to return the phone. I did so the same day I received the air bill. It went out on 12/15/09 at 5pm EST and was received at Straight Talk's warehouse in Plainfield, Indiana on 12/16/09 at 9:36 am EST, and signed for by A. **. Every one of the reps that I spoke with have told me that it was not yet received until I pulled out my smoking gun, the tracking information. They sent me an email on 12/20/09 at 3:35 am EST asking that I allow no more than 48 hours for resolution. It is now 12/22/09 and the time is 6:52 pm EST and still no resolution. I was promised phone calls four (4) times but did not receive one. I was promised emails with a tracking number for the replacement phone six (6) times but did not receive one.
I never knew what hell was until I purchased a Straight Talk cellular phone at a Walmart in Atlanta, Georgia. First of all, when I purchased the phone for $80 plus an activation card for $45, I was told to call the 877 number on the phone box to activate the phone. But each time I called to activate the phone, someone from India or China always answered the phone and we never understood each other. They always went through some lengthy processes with lots of putting on hold, and they kept telling me to wait two to four hours for the phone to be activated and that went on for two weeks.
For people who don't know how the Straight Talk phone works, here is how it works beside the lousy and lengthty activation process: when the 30-day cycle is due for the bill to be paid, you have to pay it exactly on the day it's due. If you wait another day, you have to go through an entire reactivation process again which can take up to two weeks and lots of long phone calls. The most painful injustice they do to me is that I have a $45 a month package which includes unlimited callings, texts and web browsing. And 5 days after I paid them for a new month, they block me from receiving and making calls on my phone. They claim that they discontinued my service, because I used the internet too much. There was never been any written or verbal agreement that limit the use of the internet on the phone.
What makes it worse is that they never reimbursed me for all the days that I went without my phone. They took the internet off my phone while it was included in my package. They have a $30 package which does not include the internet and I have the $45 package which includes the internet. What kind of injustice is this? I would never encourage anyone to go with that Straight Talk crap.
I purchased a Straight Talk Wireless phone from Walmart in Kewanee on November 13th. Straight Talk is a prepaid phone and you then transfer your existing phone number over to activate your phone. It states that this process can take up to 7 days. It has been 10 days and I am still without a phone and have not gotten any straight answers from Straight Talk except for every day I call, they tell me I need to wait another 24-48 hours. I have talked to several people everyday and the initial issue was getting the release from Verizon to port over my current number and I was told on November 14th that this has been done and it's November 22nd, and I still have no phone. I am extremely frustrated with this company and plan to tell everyone never to go with Straight Talk Wireless.
On July 16th, 2009, my fiancé, Cheri **, and I purchased a Straight Talk cellphone from Wal-Mart (the Motorola V3a or RAZR as it is better known). Upon getting the phone home, we called the number indicated in the instructions to activate the phone. The phone then appeared to be seamlessly activated. A few days later, my fiancé tried to use the web feature on the phone to no avail; it kept giving her an error message saying that “requested content tfdevice.home could not be accessed; you do not have access to the site.” We proceeded to call the customer service number listed for Straight Talk at which time we reached a very polite young person who led us through a number of steps to try and get the web browser working, including using the master reset for the phone, clearing the browser cache, history and cookies, then removing the battery while the power is still on, all to no avail. We were then told that they would have a technician look into the problem and it should be resolved in 24 to 48 hours; but since it was a Sunday, it could be Wednesday before the problem was fixed.
Wednesday came and we could still not get on the web browser on the phone, at which time they led us through the same procedures as the first time we called with the master reset and taking off the battery and such. There again was no progress and they proceeded to tell me they were escalating the situation and sending it to the proper channels and that a higher level of technician would be looking into the problem. They then told me that it should be resolved by Friday. Friday came and there again was no progress on the cell phone’s web browser. Upon calling the company for the third time, they again instructed us on those same procedures they had instructed us to do in the past and we informed them that we had already done them before calling as we were getting pretty familiar with the procedure. We humored them anyway and followed through with the routine, but again there was no progress. Again, they told us they would escalate the problem and send it to a technician, at which time we told them we would like to speak with a supervisor.
When we spoke with the supervisor, they informed us that they would send this problem to corporate and corporate would call us by the end of the day with a remedy to the problem. Friday came and went without a call as promised. Today, Saturday, July 25th, 2009, we again called Straight Talk and told them how tired we were of getting the runaround and we either needed the problem with the web browser fixed or we needed to return the phone to Wal-Mart and have the remaining time put on the new phone. They proceeded to tell us that this would be their last attempt to fix the phone and it should be fixed in 24 to 48 hours. Oh, how we loved to hear that sentence again. We are writing you this in hopes that you would please help us in our endeavors with this company. We're sure that if you do contact Straight Talk about our problem, they will ask you to take off your battery and clear your cache as it states in their never changing, well-mannered script. All kidding aside, I would greatly appreciate any help you can give us in this matter as we are at our wits’ end.
Straight Talk Wireless Company Information
- Company Name:
- Straight Talk Wireless
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.