Ooma Telo

Bottom of the barrel in customer service. You will spend an extraordinary and frustrating time in the Philippines accomplishing NOTHING. In my experience, even at Level 3 tech support many are simply reading from a database and have NO product knowledge. Two agents have given me diametrically opposed answers to the same question/problem. Bottom line, still no solution and the home security geofencing Does Not Work. Ooma has been around long enough to fix their low level customer service but a search will show they have thousands of complaints mostly for poor customer service and billing issues.

Hello everyone, I would like to share an experience with you. I live in Canada and I bought an Ooma Telo from a Canadian person who was working in The United States and he bought an Ooma Telo from there so he can call his family in Canada. After two he returned back to Canada and he posted his Ooma Telo device for sale. I bought it from him and when I wanted to transfer the ownership of the device they told, "You to have to have an address in the United States because it cannot be activated with a Canadian address." Which means that I will have an American phone number and I cannot get a Canadian one.

Customer service has gone way down. Equipment has issues it never used to have. I am reading they keep billing you after you cancel your account. FILE AN ONLINE COMPLAINT WITH FTC ABOUT THIS! That will stop it.

I'm a small business owner. Initially, I spoke with a sales rep. and they tried to sell me on various packages. At first I was interested and after giving them my information (including my credit card information) they said they would send me an email if I wanted to activate my account. The number of emails you receive is so annoying, they didn't ever send any equipment, their emails rarely have a customer service number on them. Immediately I knew I didn't want this service. The rep said that if I didn't activate it I wouldn't be charged. I noticed a couple months later I was being charged. I sent an email with no response from anyone at Ooma. I called and they said they would cancel it. Months later I again noticed they are charging me again. They have now charged my account for the last year.

I have been trying to cancel this account for two years now. They run you in one big circle and keep charging you. Run. Do not use this service. They will always tell you that they have cancelled it and then all of a sudden you are getting charged for it again. When you talk to them they keep trying to stop you from cancelling and then they tell you they have cancelled it and charge you again.

We tried this phone system for our business. It is an OK service at premium rate, some features like fax service do not work 100%. Canceled with them and moved somewhere else. They kept charging after the cancellation, several calls to make it stop, still trying to get this resolved.

Tried to set up OOMA service for my biz. Could not get the equipment to roll the calls in the order I needed. Canceled service last Dec. Still fighting OOMA. They are still charging my credit card. Terrible customer service. I would NEVER recommend this company to anyone. If you decide to cancel good luck getting them to stop charging your cc. I rate them NO stars. Would never use them again for anything!

The phone line was fine when things were working ok. I did have to reset frequently. The real problem came when trying to cancel. It took several online chats and phone calls to cancel. I then realized months and months later that they were still charging $6.63 per month on my credit card. I called again on a weekend, reached someone in an overseas call center who said that I needed to call back during regular business hours to cancel and get a refund.

I had OOMA for home phone service for years, and I was happy with the service at first. The call quality got bad and my bill kept going up. Later when I call to cancel service, it took 15 minutes of the woman (Iza) being rude before she finally let me cancel the service after I insisted I had no need and was under stress with a sick family member. She even kept trying to get me to sell the equipment. She owed me a refund, and never helped me either. They charged me an extra month. The company seemed to start out great, but it has gone down in call quality and customer service. For $5 more a month, I have home phone service with Comcast and it is much better. Beware with this company.

The service was good while we used it. Once we decided to cancel and move to another service provider is when our issues began. They would not stop their direct debit charges. We didn’t notice this was going on and they refused to credit us for the unused service. Whatever you do, don’t allow direct withdrawal. Pay only through your bank.

When I purchased my Ooma nine years ago, it cost me $225 at Best Buy. To date, Sept 2018, I've saved $4411 if my AT&T service cost had remained $40/month during that period. I am writing this review just to counter the poor reviews that I just read on this site. I have been a VoIP user for over 10 years and have bought and recommended various manufacturers and from just the simple quality of telephone service (clarity of the communications) and reliability (up time and repairs) Ooma has been excellent.

Ordered Ooma on 8/31/18. My credit card was charged that day. I was told I would have the product in 3-5 business days. Twelve days later, no product, no email. I called September 12th and was told order had not been processed. I canceled the order and it was verified by email, Hours later, another email comes with UPS tracking number for product. I call back, ask for them to handle it and refund my money. September 18th arrives and no refund. Another email telling me product is arriving today. I call again. Refund had not been processed. Now, I am told another 3-5 business days for refund. Don’t know how they’ll handle UPS. Although, I have left notice on front door to not leave package. During the hour plus that I spent on phone calls, I was disconnected by a supervisor. This company is awful. One hand doesn’t know what the other is doing. I thank God that I am not, and never will be an Ooma customer!

Have an auto payment set up. It's worked for years. Now over the last 3 months they can't seem to charge my card correctly or on time. I had to call my bank several times because my card was declined because I can "only receive refunds on this card". I even had them talk to my bank on 3 way and my bank said the error message Ooma is getting is on their part not my bank's. My bank said they haven't even received a charge request from Ooma. But yet Ooma tells me to call my bank again. Wth kind of company is this. I guess I should cancel while I still can't since they can't charge my card anyway.

Switched to Ooma to give them a try because Frontier's connection in my area was full of static. Found out we haven't received voicemails for more than 3 weeks because of a glitch on Ooma's side. Called CS and spoke to tier 1, 2, and 3 techs and none could help resolve the issue of where my past voicemails from customers are at. I would have rather dealt with static than lose business. Asked to have last two months refunded to compensate and tier 3 tech assured I will be getting my money back. Lost hundreds of dollars in orders and all I got was promised was $74 and "you did something on your end". What a crap excuse from a company. Read a bunch of reviews and it seems like this company is as dishonest as I am anticipating. If you're having trouble with their charges, file a chargeback with your bank! If I don't see my two months of reimbursement, I'm going to file a dispute with my bank to get my money back.

They will charge porting fee if you like to keep your number when no other provider like Rogers, Bell etc does in Ontario. Even you get VOIP service from them and they have charged me $39.99 and when I called for refund they have said they have to pay my previous provider for porting my number over to Ooma and now I have received my final bill from my previous provider and where they have charge me $14.99 + Taxes for the porting out charges. So they are clearing lying to their customer and beware of this scam because you might end up paying the same amount if you stay with loyal company and get honest service than cheaper.

Their phone service is pathetic, especially calling internationally it is so horrible. Gets disconnected every 3 mins either using home phone or through cell phone. I called their customer service and they give stupid explanation and if you tell, "I want to cancel the service," they will say, "No problem. We will cancel it now." I called them few times and let them know about issues but failed to resolve it. Finally, canceled it. Better to call from WhatsApp or Skype. It's free. If want to call international don't go for this stupid phone service.

When I tried to cancel my Ooma phone service, the person tried to persuade me to sell my device on eBay, basically asking me to find a new customer for them. Strange. When I received an email confirming my "cancellation", I noticed the following line in that email: "If the new customer has not activated their Ooma service using this reference number by **, you will need to call Ooma Customer Service at 888-711-6662 to obtain an extension or to cancel your service, otherwise the charges to your account will resume." So I would continue to be charged if I didn't either find a replacement customer for myself or called AGAIN to cancel in two months. Sneaky. I called to complain and supposedly my account is now truly canceled, but at this point I can't yet know that will happen. I no longer have a need for Ooma's phone service, but I will also be avoiding other services offered by this company.

I have been with these guys for over, 5 years and ever 3 months I am in. Dispute with their billing department because they keep changing my monthly plan. For this reason. I do not use their automatic bill pay because they keep changing the amount per month. I am very unhappy.

Once you subscribe to the Ooma Office, there is no easy way to unsubscribe. Called an agent for help but they she (Angeline) was trying to sell another service & finally told that she's unable. Terrible!

Pretty good VOIP service and features, but app is weak. I have had OOMA premium service with 4 number for a few years. One of the reasons I selected OOMA was because their mobile app allows you to place and answer calls from their mobile app as if you were at your home or desk. I immediately found out that when you use the mobile app it will only make calls from the main number, even though I have 4 numbers, I cannot make a call from any of them except the main number. This is a major shortcoming. I have seen many request a resolution to this over the years. I have reported it myself a few years ago. They ignore the requests and never make improvements. For this reason I can't recommend them and will be looking for a better solution.

The company did not cancel my acct. Took back the equipment but never credited my account. I canceled my service in December and they kept charging my acct, and when I called they kept saying it was cancel while charging me.

Here is the quick good and bad with Ooma Telo. Service is good, device is relatively inexpensive and easy to activate, is as reliable as your internet service and your monthly cost is low. Bad...Cancelation is next to impossible. Customer service is aggressive and will not quickly cancel without asking you why multiple times. In addition they continued to take out the monthly charge from my account even after I canceled. When I called to get it rectified they did reluctantly reimburse only after I said I would contact my attorney. Unless you plan on keeping the Ooma Telo long term I would look for another VOIP service where customer service is easier to work with.

I started with Ooma in 2015, bought the Telo device at Costco, activated it all right, did my dues with Bell porting the number. Bell was going crazy with its prices, I only had local calls with them and they had increased tariffs to 35$/month, so Ooma seemed like a good option, they advertise 5$/month. All seemed OK, but to start you up, they offer a year of free Premium service, which includes a second number, call display... the works. After a second year, I realized that I do not really need Premium, that was another hundred and such plus taxes, so added up it amounted to some 20$ plus per month, which starts to look like Bell. So I cancelled Premium, took quite a bit of chatting with some online automatons, eventually I had it removed. And there it all broke down.

I bought the Ooma instrument and service in 2015 and used it until March 23rd 2018. Called the customer service to cancel my service On March 23rd 2018. Customer service representative Mrs. **, gave me the idea to sell the instrument in Best Buy or Craigslist. Also gave me the transfer code valid for 2 months, since I was moving out of country. Didn’t have time to do it. She never mentioned I have to call them again to cancel. They started to charge my credit card every month, noticed after 5 months, called the credit card company and complained about their charge. Also called Ooma, they said they will take care and "You are set, will refund." Again started to charge.

I've Ooma from the beginning 6 years now and yes they have problems at the early days. Today much it much better service. Pro: Prices are very affordable, good hardware, overall product is 4 out of 5. Con: The has no way to automate, it's done through your credit card, 1 level support is not good, 2nd is much more professional. Ooma need to do work on customer service interaction, provide the full customer experience.

Worked great for voice when I first got it five years ago. Lately though, I’ve been getting occasional reverb on voice calls. Faxing has always been an issue and has gotten worse over time. Basically, you can fax as long as what you’re faxing doesn’t have a lot of print. Customer service is worthless. When I had trouble faxing, they had me fax a sheet of paper with one word on it. When they received the fax, they said my problem was solved. When I told them I’m not able to fax anything with more print and that only faxed because it had little print on it, they still marked my problem as resolved and ended the phone call. They asked, “Have I resolved your issue?”, and I said “Well, no!” and chuckled.

I have had an Ooma system for 2 years. It works great. If you have the premium account with Ooma they charge you their fee once per yr on your setup anniversary. The problem I have with them is this: They do not send you an update e-mail telling you the anniversary date is getting close. These are automatic renewals so they a charged to your checking or credit card account you set up. I have no problem with the fee or charge, but they DO NOT send you a reminder. For those of us on Social Security or fixed incomes we have to manage our account to cover our bills each month. My complaint is I contacted Ooma and asked why I did not get a reminder the bill was due. They said, "We don't send out reminders," and then disconnected the chat.

I discontinued my Ooma service and ported to Verizon nearly two years ago. They continued to charge me for over a year. After I complained to my bank and blocked them from my checking account, they tried to charge a debit card. Luckily that card had expired. Now they are sending emails and calling to try to collect because they can't charge the card. Incompetent and dishonest. Will never use or recommend Ooma to anyone ever.

I have been with OOMA since they first came around. I was ecstatic when they offered lifetime premier and jumped on the offer. I have to say it was the best thing I ever did. I never want to see a Verizon or Optimum telephone bill again & thanks to OOMA I won't have to. Yes, OOMA could do better with getting customer service representatives from America so they actually understand English... but hey every company is outsourcing so you can't just blame OOMA for that.

I've been trying to cancel a non-existent account with these guys since September of last year. Every month, on the phone with inadequate staff who obviously can't do the job they were apparently hired for. Been trying to stop them from charging my bank account for services never established. Took them six months to finally email me return labels for equipment that's just been sitting around my restaurant. Then when I finally get the equipment returned, they try to tell me I took too long to return the items. Hello, maybe off they'd sent the labels immediately, they'd have their equipment back sooner. Stay away from these idiots! Best advice I can offer!