Ooma Telo

I had ported my line out and so tried to cancel as you are required to do. I've seen it before, and concur with feedback from their other customers. It is practically impossible to cancel service with Ooma. They will keep you on the line until you give up trying any number of ways to hold you as a customer in some form or another, even when you tell them to stop it and just cancel the service. But they won't accept that - Ever, so far as I could tell.

OOMA has the worst customer service I have ever encountered in the many years I have had to deal with companies offering communication services. We used OOMA’s services for three years while living outside the United States. Whenever we had contact with them it was nearly impossible to get anything done. Now that we have moved back to the USA, we have been on the phone at least 20 times to port the phone number back to a well-known USA carrier.

This is a warning to potential Ooma users. Don't! Ooma's billing service is a scam. Have tried since 2015 to get them to stop billing with no luck. Went through the process four times. They keep billing on an unused account. Numerous complaints, Navy Federal can do nothing. I cannot close a credit/debit card account I have had for years without changing every single one of my payments, then closing the account. Even when changing the card it does not stop them from billing. Since I have had no luck trying four times, filing disputes, my wife said she would try. She tried today and the scam artist working for their scam billing service strung her along for over an hour and they STILL did not cancel the account.

Was very happy with Ooma until the storm took out our telo box. Bought a replacement and the nightmare has begun. There is no way to enter your replacement unit online. I used the chat and all they could do after 15 minutes was write up a service ticket. I then called service at the number provided by the chat rep and they were just as useless. Took all my info and said I would get a email in one to two days. Both reps seemed confused as to why I was replacing my original unit. Too bad a real technical rep is not available to take calls. Glad I don't depend upon them for a business line. Wee, I guess you really do get what you pay for.

I have called four times over the last three months to cancel my service. It's always overseas tech support which is horrendous; they spend five minutes trying to sell me on a new service even when I outright tell them to stop. They then tell me the department handling cancellations (which for some reason is different than the customer service number they make you call first), or they make me wait while they get me to the correct department, then put me on hold and hang up on me. I have been scammed, and the criminals refuse to cancel my services. I will file multiple chargebacks and report to the proper federal agencies overseeing telecommunications. There's not a chance I am the only one.

We have been using the basic Ooma Telo since 9 months ago without any problems. Installation and startup was very easy. The sound is crystal, everything works well, the base station recovers on its own after a power failure and we use a cordless phone with 4 handsets. The basic plan for unlimited calls in Canada, USA and Mexico including taxes and all regulatory fees is CAD 5.84 a month. I declined the Premier Plan because I don't need the extra features, but it's good to know they are available. Long distance calls to other countries are very reasonable priced and they also offer subscription packages for lower costs. I also use it occasionally through an Android app, which works well in my Pixel-6 through WiFi or cellular data. The app settings have a choice for Outbound only, Inbound only or both type of calls. All in all, very satisfied.

The voice and sound quality was fair at best. It was very poor when working online at the same time. Google voice is much much better. $22 a month for a phone that really was used to find my husband's misplaced cell phone is too much money. Cancellation requires a phone call to customer service. This call results in a relentless script that tries every trick in the book to convince you not to cancel. Any other service in my recent memory can be cancelled online instead of enduring the agony of a nearly interminable sales pitch to convince me to stay. I have NOT received any confirmation of cancellation as promised, only a confirmation number that I was able to get after multiple requests of the customer service representative.

I have been calling Ooma every day trying to get help with my calls. They keep saying that tier 3 will call me back, but no one calls. I am trying to get ready to leave for vacation and want to take the office with me. I have invested hours of time waiting on hold and still no help. I just want tech support to make this system work. I am trying to post a review on the Ooma website, but it won't let me.

I tried to publish this review on the Ooma site but it won't publish it. The call quality was terrible. Called them multiple times and they could never improve it. We used to be with voipmuch and have now switched back to them. Even trying to cancel Ooma was hard work. I would never recommend them.

Signed up with Ooma two weeks ago. The number was ported within two days and on monday, april 18, I tried to set up. In doing so, I found I cannot use my 800 number to text from. They had another number to use. I have a 504 but they gave me an 865. So a client texts and I text back from another number? That's not unprofessional or sketchy. Jeez. So I left. After being begged to stay at a discounted rate, I convinced them I did not want to pay for anything which didn't work. After being promised a full refund of the $55 I paid to sign up, I immediately went to another company.