Ooma Telo

I spoke with rep on Monday, July 24 and based on his recommendations, I ordered 2 Telo airs with 2 handsets each - he matched the price from my local Best Buy store. I explained that I was anxious because I wanted to port phone numbers for my elderly parents who are moving in with me so I wanted to start the process quickly. He offered 2 day shipping, specifically stating I would have the units on Wednesday. Two boxes arrived on Thursday and one contained a telo air and 2 handsets - the other box contained one telo unit and the packing slip had someone else's name on it. I called Mack who told me everything would be fine and the correct box would be delivered and if I wanted to hold, he would give me the UPS number. I asked if he could tell if it was already delivered and he said yes, Obviously I had both boxes delivered but the contents of the second box was wrong which was why I was calling.

Pushy sales team had me sign up prior to closing a business acquisition deal. Deal fell through. I cancelled via email only to continue to be charged 4 months. Phone call with customer service revealed a hidden $400 Cancellation Fee, surpassing the cost of finishing out the year long contract. AVOID This company at all costs. Very poor business practices.

Several hours of attempts to get Ooma Smart Security App to work with the Ooma motion detector failed. Apparently, the app downloaded ok, but never advanced beyond login. After verifying and entering my Ooma phone number and password, and then trying to login, the app would stop. Working with Ooma Customer Service we tried uninstalling and reinstalling the app on different devices only to have the same failed result every time. I gave up trying when customer service told me that "I was the only person in the world having this problem". Unbelievable!

I had ported my line out and so tried to cancel as you are required to do. I've seen it before, and concur with feedback from their other customers. It is practically impossible to cancel service with Ooma. They will keep you on the line until you give up trying any number of ways to hold you as a customer in some form or another, even when you tell them to stop it and just cancel the service. But they won't accept that - Ever, so far as I could tell.

OOMA has the worst customer service I have ever encountered in the many years I have had to deal with companies offering communication services. We used OOMA’s services for three years while living outside the United States. Whenever we had contact with them it was nearly impossible to get anything done. Now that we have moved back to the USA, we have been on the phone at least 20 times to port the phone number back to a well-known USA carrier.

This is a warning to potential Ooma users. Don't! Ooma's billing service is a scam. Have tried since 2015 to get them to stop billing with no luck. Went through the process four times. They keep billing on an unused account. Numerous complaints, Navy Federal can do nothing. I cannot close a credit/debit card account I have had for years without changing every single one of my payments, then closing the account. Even when changing the card it does not stop them from billing. Since I have had no luck trying four times, filing disputes, my wife said she would try. She tried today and the scam artist working for their scam billing service strung her along for over an hour and they STILL did not cancel the account.

Was very happy with Ooma until the storm took out our telo box. Bought a replacement and the nightmare has begun. There is no way to enter your replacement unit online. I used the chat and all they could do after 15 minutes was write up a service ticket. I then called service at the number provided by the chat rep and they were just as useless. Took all my info and said I would get a email in one to two days. Both reps seemed confused as to why I was replacing my original unit. Too bad a real technical rep is not available to take calls. Glad I don't depend upon them for a business line. Wee, I guess you really do get what you pay for.

I have called four times over the last three months to cancel my service. It's always overseas tech support which is horrendous; they spend five minutes trying to sell me on a new service even when I outright tell them to stop. They then tell me the department handling cancellations (which for some reason is different than the customer service number they make you call first), or they make me wait while they get me to the correct department, then put me on hold and hang up on me. I have been scammed, and the criminals refuse to cancel my services. I will file multiple chargebacks and report to the proper federal agencies overseeing telecommunications. There's not a chance I am the only one.

We have been using the basic Ooma Telo since 9 months ago without any problems. Installation and startup was very easy. The sound is crystal, everything works well, the base station recovers on its own after a power failure and we use a cordless phone with 4 handsets. The basic plan for unlimited calls in Canada, USA and Mexico including taxes and all regulatory fees is CAD 5.84 a month. I declined the Premier Plan because I don't need the extra features, but it's good to know they are available. Long distance calls to other countries are very reasonable priced and they also offer subscription packages for lower costs. I also use it occasionally through an Android app, which works well in my Pixel-6 through WiFi or cellular data. The app settings have a choice for Outbound only, Inbound only or both type of calls. All in all, very satisfied.

The voice and sound quality was fair at best. It was very poor when working online at the same time. Google voice is much much better. $22 a month for a phone that really was used to find my husband's misplaced cell phone is too much money. Cancellation requires a phone call to customer service. This call results in a relentless script that tries every trick in the book to convince you not to cancel. Any other service in my recent memory can be cancelled online instead of enduring the agony of a nearly interminable sales pitch to convince me to stay. I have NOT received any confirmation of cancellation as promised, only a confirmation number that I was able to get after multiple requests of the customer service representative.