Ooma Telo

Signed up with Ooma two weeks ago. The number was ported within two days and on monday, april 18, I tried to set up. In doing so, I found I cannot use my 800 number to text from. They had another number to use. I have a 504 but they gave me an 865. So a client texts and I text back from another number? That's not unprofessional or sketchy. Jeez. So I left. After being begged to stay at a discounted rate, I convinced them I did not want to pay for anything which didn't work. After being promised a full refund of the $55 I paid to sign up, I immediately went to another company.

Horrible auto-recovery. If you have a power outage, the device will not auto-recover. No amount of rebooting will fix the modem. Chat support is not the support you want, it will take you 20 minutes until they tell you that you need to call for support. Just use the call in support number. This will take you to a person who will write down your information to have someone else call you back at their convenience to assist you in bringing up their device.

Beware! The service is easy to start - wholly online and only takes a few minutes. But God help you if you ever want to cancel: took 4 days, no online capabilities; the chat agent said to email; e-mailed with no response; called and was on hold for 10+ minutes waiting for an agent; then had to talk to a total of 3 agents just to cancel the service. THEN, the number was disconnected immediately (never mind that it had been paid through the end of the month), AND the number is now redirected to a scam-like answering service that tries to sell you gift certificates. When a friend emailed me to say they had encountered this sleazy outfit when dialing my (now former) number, I tried it myself. Asked for myself by name and was told "the lines are down, but do you want a free $100 gift certificate?" When I asked for myself by name again, the agent said the same thing; never acknowledged that until an hour earlier this had been a residential number.

I ordered the Ooma Telo basic version, which was supposed to be the phone service and handset. I specifically told them I did not want the premier version. Two months later, after being billed for the premier, I again called them and told them I had never ordered premier and didn't want it, and asked for a refund. Now, two months later, I am still being billed for the premier version. I just called and they said I had never cancelled it - even though I told them I had never ordered it! They also informed me that every month, I would have to pay a monthly telephone tax fee, something I was never told about in the beginning. READ THE FINE PRINT!

I am so angry with them. I even swore at them to cancel my account. They still won't. I got till DEC 2021 of the 6 to pay them. I had a take out from my debit today pending. I was like, "What the heck?" I called them, said I cancelled the account, stop charging me. They would not. I guess I made the wrong mistake to buy and go with them. I even took them to the BBB as well hope some action gets taken. Anyhow since approved for the cell phone I do not want their line anymore till further notice.

I have used OOMA for my home service telephone for years and have been very satisfied. Overall it was costing me around $15 a month for their premium service that allows you to block calls plus the monthly telephone taxes I was required to pay every month. It was still a lot cheaper than my old AT&T home service! I never had any problems with it and would rate my service with them all 5 star up until my attempts to cancel. You cannot do it on line. And when you get through to a person (in India I think) they go through about six prolonged steps to try and get you to continue service with them. I politely said "no thank you" to each one and they finally agreed to cancel my service. A few minutes later I dialed the OOMA number from my cell and sure enough I got a busy signal!

I was sent a desk phone as part of a 30-day trial. I didn't want a desk phone, but they said it was included in the trial. After I agreed to try their service, he kept calling me every day to see if I got the phone yet. The phone was fine. I have a small desk. I don't need a bulky corded phone on my desk. I mostly use a soft phone or my cell phone with an app to take business calls. On the soft phone, I was able to make calls easily enough, although there was an unusually long delay from the time I tried to dial a number and when it actually started ringing on the other end. I never experienced this with RingCentral. Very annoying.

I used OOMA for 9 years and loved it. I purchased a plan for basic lifetime free & the service was good. Meantime use to buy the add-on features by paying extra & Quality was very good. Never had a problem. Due to covid need to move & did not use service & OOMA closed the account without notifying the customer in an email. Now asking to pay for a monthly subscription. Don't fall for their any future promotion of a lifetime plan where you will pay a good amount & OOMA find a reason to push you to the monthly subscription. Don't fall for lifetime promotions. You might get closed automatically some time!

After trying multiple to contact them on the phone (because you cannot cancel in your online account) I eventually made it to a customer service person and after the 3rd time confirming they threw the device away (I bought it used to start with) and the 4th time of them trying tell me about the benefits.. I told them they could cancel my account or I can dispute it on my Credit Card. Response: your account is cancelled.. Click Service was Ok.. Equipment was a pain.. Glad they are gone.

In theory, Ooma seemed like a good idea. I bought the Telo and three HD3 handsets along with the upgraded calling plan - spending $310. That was a mistake. I should have bought just the Telo to test it out first. The first thing I noticed was that the robust robocall prevention that was advertised is not so robust. I still get a lot of calls that should have been blocked - including calls that I blocked myself. Another aggravation is that when I call comes in and I answer hello, there is a significant delay before I have an actual connection. Also the quality of the handset speakerphones leaves something to be desired.