Ooma Telo

I receive calls daily from individuals who received calls from 'my' number. Ooma should have a better VOIP protocol to prevent such scams. It's annoying to have to apologize to countless callers that should not be hacked by scammers. Ooma: Step Up.

I had OOMA for at least 5 years in my house and also recommended it to others. For the most part the service was fine, it has kind of has a strange dial tone but you get use to it. At 6.26 a month it's kind of hard to go wrong with the service. Comcast actually offered me a better all one on package with Voice so after many years I dropped OOMA.

I liked the service but I'm upset to discover that the caller id block does not work. CALLER ID BLOCKING DOES NOT WORK consistently but only gives a false sense of security. If I call my own cell with *67, it does work but I know for a fact that it does not work for some numbers including some that are not "toll free" area codes. Otherwise, the service is only about $6 a month (non-premium) and has been 100% reliable (as long as my internet is working - of course) so I was very happy with Ooma - otherwise. Also, blocking specific numbers is only available with premium.

I was approached by Ooma's door to door salesman for my business offering a great rate and same exact phone equipment I was given from RingPlanet. They were very fast to deliver and on time. However being a business owner and already having an existing number I wanted to make sure I would be able to keep my current number. I was told I would be able to and was told by the representative I could cancel at any time no cancellation fees and so forth. When the technician left he gave me a number to call and said to give them the number on the back of the phone to start my service. When I asked what this number was he said my new phone number.

Since I have had Ooma Telo & Ooma Office for over 5 years, I have had several issues. However as of 2019 Ooma has stepped up their game without increasing price or business model. As far as Ooma support, in a word has been phenomenal. I have met several techs that were simply great. I've seen several complaints about Ooma of which I believe most are from the same person. What everyone should be complaining about, is the amount of TAX each state charges for having a Ooma line. In Florida, Ooma office line $10 per month for tax. Really? That's 50% of what Ooma Office cost for the service. I have not read one complaint about that, with the exception of mine.

I was told by a rep that since it was still the same bank account... They could still charge my debit card, except I never gave them my new debit card number nor did I give them EFT info for my checking account. They then proceeded to hang up on me twice when I asked for a supervisor. I wouldn't wish this company on my worst enemies! Also, I just remembered that the security door sensor never worked for more than a week straight and I gave up on the "security" features too.

We upgraded our internet and decided to give VoIP a try. We went with Ooma because of good reviews and price. But our experience has been awful. We combined their products with our existing landline system, and it has not worked. Calls cut out, dial tone disappears, and we have to restart the system multiple times a day. Their customer service people have been mostly nice (with a couple exceptions), but it's also clear they don't know how to fix it -- even though they won't say that. In a word: AVOID.

I've had Ooma for many years. Works fine with basic. When traveling out of the county we like to activate the Premier service. It allows us to make and receive calls using the iPhone application. Needed only for a limited time while we are traveling. Now the bad! Canceling premier is nearly impossible! You can sign-up online, no problem. Canceling requires calling their customer service line during "business hours". Once you get through, the Indian call center people insist on going through their scripts trying to explain the benefits. Okay, but then they refuse to cancel.

I have had Ooma in my primary home for over 10 years and never had an issue that was not fixed with just rebooting the Telo unit. Sound quality is good and service spot on. Have the premier service for around $135 which has a lot of features. Use the 3-way calling and phone number blocking a lot. I just installed a new Ooma service in my Mom's home. Had an issue with the telo unit not functioning properly. Was sent a new unit, no charge, and it worked perfectly once the Ooma CSR set up the codes correctly on their side. My mom is 93yo and loves the savings over using AT&T landline which was charging near $100/mo and the AT&T service sucked being out at times 4-6 weeks. Imagine that inconvenience.

Many times people will swiftly shout out the failures of service, but I would like to express my delight as an Ooma customer. When Ooma was first introduced to me by Brian and the Boise team, I was skeptical. I had VoIP service before, but it was nothing like what I have experienced with Ooma. I truly appreciate the great work Ooma is doing as a company and the exceptional quality of the Boise team.