Ooma Telo

I have had an Ooma system for 2 years. It works great. If you have the premium account with Ooma they charge you their fee once per yr on your setup anniversary. The problem I have with them is this: They do not send you an update e-mail telling you the anniversary date is getting close. These are automatic renewals so they a charged to your checking or credit card account you set up. I have no problem with the fee or charge, but they DO NOT send you a reminder. For those of us on Social Security or fixed incomes we have to manage our account to cover our bills each month. My complaint is I contacted Ooma and asked why I did not get a reminder the bill was due. They said, "We don't send out reminders," and then disconnected the chat.

I discontinued my Ooma service and ported to Verizon nearly two years ago. They continued to charge me for over a year. After I complained to my bank and blocked them from my checking account, they tried to charge a debit card. Luckily that card had expired. Now they are sending emails and calling to try to collect because they can't charge the card. Incompetent and dishonest. Will never use or recommend Ooma to anyone ever.

I have been with OOMA since they first came around. I was ecstatic when they offered lifetime premier and jumped on the offer. I have to say it was the best thing I ever did. I never want to see a Verizon or Optimum telephone bill again & thanks to OOMA I won't have to. Yes, OOMA could do better with getting customer service representatives from America so they actually understand English... but hey every company is outsourcing so you can't just blame OOMA for that.

I've been trying to cancel a non-existent account with these guys since September of last year. Every month, on the phone with inadequate staff who obviously can't do the job they were apparently hired for. Been trying to stop them from charging my bank account for services never established. Took them six months to finally email me return labels for equipment that's just been sitting around my restaurant. Then when I finally get the equipment returned, they try to tell me I took too long to return the items. Hello, maybe off they'd sent the labels immediately, they'd have their equipment back sooner. Stay away from these idiots! Best advice I can offer!

Called and cancelled June 2017. They tried to get me to stay-told them clearly I do not use it and do NOT want any more charges. They said the "account" would "remain active" for 60 days in case I wanted to sell and transfer it but assured me no cost to me. Today discovered they have continued charging me monthly (thru Feb 2018). Called and again they tried to pressure me into "keeping the account open" and that's why I have the monthly charges -- and if I want to sell it this is needed. It's worth about $10 and the monthly charge is $5.**- LOL. I repeatedly said," No, do NOT want more charges, do NOT want open account. CANCEL as per my request last June."

I called to cancel my services in September and their agent told me I can sell my equipment on eBay, yet they continued charging me services for October, November, and December. When I called back in, they lied and said they never got my cancellation call. BEWARE of their stalling and scamming practices to continue charging for services they no longer tender. Worse company ever, do not use them!!!

I purchased the service and used it for a few months. We decided we did not need the service anymore and cancelled it August 2017, they withdrew from my account September, I again attempted to cancel only to be pitched about their service. Needless to say this went on through November where they withdrew from my account twice. I changed debit cards and didn't receive a charge in December. They withdrew from my account again yesterday. My bank stated that it is not a recurring charge so it is difficult to cancel. Do not use this company, they are a total nightmare, scam.

OOMA techs took my Telo number and put it on my friend's login information. His address, town, phone number is different to mine... But he is also OOMA's customer for many years now recovering from the effects of a stroke including cognitive, speech, physical, hearing loss etc. Thus causing him to make some bad financial decisions. Since OOMA advertise that a customer can log into their account, delete, block unwanted callers we asked to allow us to log into his account. Nevertheless, OOMA is unwilling/unable to do so.

Am writing on behalf of Mr. Robert ** aged 84 OOMA CUSTOMER for over 2 years who is unfamiliar with a computer usage but willing to follow steps provided. Also, an OOma customer who is experiencing great difficulty in communicating to OOma about both Mr. ** as well as my unable to log in as OOma has put another person's account on each of us at separate addresses.

I have had Ooma for a couple of years, but decided to cancel the service. That experience with Ooma was horrendous! I was transferred then dropped twice before finally talking to someone in the Philippines who read off a script. After going through that process, the operator told me she couldn't cancel my service! I was going to have to wait 24 to 48 hours until someone else from Ooma would call me back. I'll finish this review once I've heard back from Ooma, but this is ridiculous!

I have never had such an excruciating experience with the customer service/support as with this company. Even the government agencies outshine this company. They do not provide you with an actual invoice that would be needed for IRS purposes and no one at the support/service line even knows if they can do this. "We are a paperless company." I am sure the IRS would laugh at this response.

It has worked very well for me, My original Ooma was bought in 2012 and lasted 5 years. So $20/year, plus tax, is pretty cheap for phone service. I recently bought another. The hook-up is easy but not so clear in the directions. I took it with me when I move or travel, voicemail messages are available online, and you can choose an area code from anywhere! Make sure you have reliable internet. But even using slower, satellite internet worked for me at my summer place. I've always had a good experience calling Ooma for tech or billing. If accents bother you, try the online chat, And if you want to cancel billing, why not call your credit card company?

I have been a customer for about five years. I saw that the latest Telo offered Bluetooth and other features. I bought it and installed it. I then started to have many PROBLEMS. The new Telo device treated me as though I were a hybrid; it saw my existing account, but wanted NEW number so I now had two accounts. My old number was no longer the contact number I have had for 40 years but the generated number from Ooma. Asked customer service to remove the new account and it did by sending the request to the tech staff. I then lost all my contacts, black lists, call logs, etc. Ooma's customer service is pitiful; the reps have only a conversational knowledge of English (they were from the Philippines); my final contact was a senior rep (she claimed) who spoke good English but still couldn't solve my problem.

Poor quality sensors. I have replaced batteries twice in one month on motion detector. Sensors constantly lose connection with network. Initial order was shipped incorrectly. Warranty doesn't cover return shipping costs to the US. Just crap.

I picked up Ooma home telephone equipment 4 years ago, on sale at London Drugs. It was extremely easy to activate, and I have used it for the past 4 years as our home phone with no issues whatsoever. The call quality is just as good as dedicated landlines. What I like also is that when traveling I can pick up messages anywhere, and, using the Ooma app, phone anyone via WiFi or Data (I do not have a cell phone, and use my iPad mini cellular for this). The cost is only for 911, and I pay under $4 a month. Cannot beat this service, in my opinion. Exceptional.

I gave them my cc card info and signed up. Tried to cancel services for 7 months while they continue to bill my cc even after they cancelled the card. These fools have a way to get your new card numbers and Visa just keeps giving it to them. This company is awful. Do not use under any circumstances.

I called to discontinue my service and was given a confirmation number for the cancellation; however, they continued to bill me for the services while the OOMA unit sat in my closet unused. When I called about the billing, they would only refund 2 months out of the 10 months that they continued to bill me. They stated that they wanted to keep the account open in case I sold the unit to another person so it would be easier to restart the account for them. Or some such nonsense. If I own the unit and if I choose to sell it then it is the buyer's responsibility to set up their own account, not mine. What about CANCELING OR DISCONTINUING THE SERVICE is that difficult to understand? I told them cancellation "system" they use is a con job & would never use them again as a result. IF I CANNOT TRUST THE CUSTOMER SERVICE THEN WHY SHOULD I TRUST THE COMPANY OR ITS PRODUCTS OR SERVICES.

I used the Ooma Telo VoIP service for several years without a problem. About 6 months ago, decided to get rid of the landline. Called to cancel the Ooma service. The monthly charges continued. Called a second time to cancel. Was told that this time it would be cancelled. Charges continued. Called a third time and said in no uncertain terms to cancel the service and stop charges. Just found another charge to my account this week. You can't cancel on the weekend, because their special "cancellation team" in customer service does not work on the weekends. Beware if you ever decide to cancel this service. You need to watch like a hawk and keep checking your statements for months to see if they actually cancel as you request.

I had visited a grocery store (Panchavati in Ellesmere/Markham) and found a OOMA Services sales pod. The sales guys was selling the services (9.99 per month). The sales guy's name was Arman. When I requested him to waive off the device charges (50 CAD one time), he said he will take off it and the waive will be done for me as a special case. I took the connection and after a couple of months when I checked the debits to my Credit card, I realized that the 50 dollars + taxes was charged to my account. I called up the call center but they refused to act on it stating that the promotional offer does not provide that option.

I tried to set up my Ooma device and had problems so I called "Customer Service". That's when the problems got even worse. The representative I spoke with had very poor English language skills for starters. I asked her where she was based and she reluctantly told me she was in the Philippines. Of course Ooma advertises their customer support is located in THE UNITED STATES OF AMERICA. They lie about that. But the real problem was that the representative had an adversarial attitude right from the beginning and suggested I just cancel the service if I had a problem with setting it up... WHAT??? What kind of company employs people to antagonize brand new customers and, even worse encourages the customers to cancel?

I cancelled service with Ooma in January of 2016. I asked to completely cancel service because it did not work as intended with my neighborhood's front gate. The rep mentioned that instead of cancelling I could transfer service to someone else. I told him, again, that I wished to cancel service. I thought all was well until I just happen to look at my bank statement closely today and see a $4.80 charge. The way that it was listed on my statement, I thought it was a charge for another service, but after researching, I found out that Ooma has never cancelled my service and has continued to charge me for ALMOST TWO YEARS. When I called to demand a refund, they offered me a two month refund (which I laughed at). They are now "reviewing" my request for a full refund. Be absolutely careful when considering this company. I can see a class action lawsuit on the horizon as I have read horror stories about their billing practices.

If this company put as much money into their customer support as they do into their marketing they might have a chance. It all SOUNDS good - we ordered the product, received the self install kit (which was fine)... and this is when the issues started. The first issue was porting our numbers over. I was ASSURED by our sales rep that this was a simple process and that Ooma would support us through it. Not only was customer support useless they were down right adversarial!

I first started with the old Ooma Hub system (the one that was boxy and had the big square lights that look like something from an old Star Trek set (pretty neat design). I configured it for my business, so I actually could run two business lines through with a rollover. It was not easy getting the wires right, but there was help online and I figured it out... and this was for a somewhat rare setup.

I am 64 years old living on SS. I strive to save money every way I can so I decided to give Ooma Telo a try. After ordering the basic home unit on April 28, 2017, I received a unit for small business. Contacted Ooma and they stated that they will research the issue. After a week, they stated that the unit I received was supposed to ship to a company in NY. At this time they shipped the unit I ordered. They stated that they would send me prepaid authorization to return the business unit. On May 22, 2017 almost a month later I received the authorization & had UPS pick up the unit. Tracking showed that they received the unit & I called & verified.

This is my first official review of any company, but the product and cancellation processes were such a joke I would hate for anyone else to pay for it. Like one of the other reviewers, our device had a lot of connection issues which could never be fully resolved despite lengthy calls. Keep in mind, my husband and I are both tech savvy people so this is not because of our tech knowledge.

This OOMA is a nightmarish company. After porting my number from another provider purely on cost considerations (like a fool I am), was unable to receive incoming calls. After more than 5 attempts with so-called tier-3 support, they tell me that my phone might have been transferred to some other provider. No idea how that could have happened. First they refused to tell me which provider then they mentioned something like Boroadbovice. After a long frustrating conversation and not able to get a solution, finally cancelled the service without a clue if I can keep my number by calling any other provider. Very bitter lesson. Don’t even touch this provider with a ten-foot pole.

I got a call from Ooma asking me to try their product for 60 days. I have to admit they were persistent and good. After 45, I called ask to return. They told me that they can give me another 60 days. I felt I had nothing to lose but my time, so I agreed. Thirty days before my trial is about to expire, I called them and ask them that I do not need it because my cell phone fine and I tried to use it a few time and (the quality of the sound quality is fine). I ask them how should I return the device, they told me that I cannot and they will not refund me the money for the device ($99.99). I told that I never was told that the device could be only returned within first 60 days. I ask them that they record conversations with their clients and he could listen on the conversation. I was told that they keep it only for 30 days (and I just missed it). I ask the rep if it make sense that I got free trial for the service but not the device. So basically, they are liars.

Terrible experience. We were sold on Ooma when sales person came in. Loved the features of an app and price per line was very good. Thought we would give it a shot. Well... they leave you to set it all up yourself (and it was very confusing). The quality of the system was terrible. Bad connections. We have two lines and they were not rolling over. Our fire alarm system kept going off. We decided soon after to go back to our phone company that we had before because everything always worked great with them.

After talking to friends about VoIP, I decide to drop my line, I purchased Ooma Telo on the 25th of June. Today is 7/15/7017. (The company is 50 miles from me.) I have called (once), I was told sales is working on shipping it out to me, and it should arrive within the week (didn't happen). I have live chatted (3 times) asking about my order, each time told it will take 2 to 3 days to get info from the sales dept, I have yet to receive a response via email from the company on the status of my order. The money was taken from my account the following day. I will be asking for my money back if it does not arrive shortly.

I canceled my service with Ooma after frustration trying to reinstall the device after I got a new network. I called customer service a minimum of 7 times. They were complacent and very unfriendly. Since I couldn't use my device, I called to cancel it... Of course they did everything to keep me including offer a huge discount. Still unsatisfied, because it was the worst customer service experience I have ever had in my life, I canceled. They told me to sell my device because it was worth money. I told them I would think about. They continued to charge my credit card $4.30 per month. I went online to chat with CS, and guess what? They couldn't help me. Stay away from this company!!! Worst customer service - liars - they charge your credit card!