Ooma Telo

We switched over to Ooma from 8x8 two weeks ago, and it’s been a very seamless switch. The pro level includes all the services we need for our 5 person church. We really appreciated the flat pricing and no contracts. Our only initial outlay was for the 2 physical phones that we ordered (about $150). We did a feature and price comparison of 5 providers (Vonage, 8x8, Jive (GoToMeeting), Cisco (Webex), and Ooma). While Ooma doesn’t currently support Web meetings like Webex or Zoom (apparently it’s coming), but the price is cheap enough that we can easily buy those services separately. We’d had 8x8 for 8 years and looked into some newer options. 8x8 has a practice of providing a low monthly price that increases each year, unless you call again to renegotiate down. Even their lowest price was still twice as expensive as Ooma.

I've had my Ooma VOIP service for about four years now and just love it. I've saved a ton of money using Ooma, too. The only issue I've ever had was a faulty unit once, but Ooma sent a replacement when I contacted them. Since I was within the warranty period, the replacement unit was totally free. A year or so ago I began experiencing some robo-calls at all hours of the day and night, but with Ooma's call block feature (Premier service) that was taken care of quickly. I don't foresee myself ever getting a regular landline in the future. It just doesn't make sense to pay so much for something like that when Ooma offers, in my opinion, a better service and deal. VOIP isn't any less clear than regular landline service. The sound quality is great with Ooma. It's exactly like having a landline. The only difference is that it connects over an Internet connection. And saves you major $$$.

I've been with AT&T for 23 years, it's been nothing but a nightmare, you're on hold for 45min to 2 hrs by the time you're finished being helped. I was telemarketed by a guy name Brandon, he was so kind and persistent and never gave up on me, I'm so grateful to him today that he didn't! My phone lines were switched over Dec. 27th 2019, I had, had enough of AT&T, MY new phone bill for the year for 5 lines, went from 350.00 a month, sometimes 390.00, to 550.00 swear to god, I was overwhelmed it pushed me right over the edge.

Eric Stang CEO. I had to call Ooma as my system went down constantly. 2 days wasted, 9 people asking me the same questions and running me in circles. They ended up pushing me to my ISP telling me I needed to update ports from Spectrum, 45 minutes waiting, 1 hour 15 minutes to manually update a large number of ports Ooma wanted. Having no phone, no cell service and downloading a temp PC phone just to talk to them... and again Customer care kept asking the same questions when I called Ooma back. I said, "Don't you have an incident report, because I am NOT repeating myself again!!"

I have received numerous phone calls and emails from Sumit ** (works at Ooma) offering my company phone service. On all occasions I turned him down. After the last phone conversation he sent me an email stating that I may not need anything from Ooma but my girlfriend says she needs a bigger ** and to eat **. I have a copy of the email and I’m willing to forward it to whomever it may concern.

On the Ooma.com website for phone sales: https://www.ooma.com/small-business-phone-systems/buy/. You can see a list of their phone offerings. Low call volume low end phones, high call volume mid priced phones. Extremely high call volume phones $299.99. I think it is utterly ridiculous to sell phone systems based on the phone call volume capability. Keep in mind these are all phones you DO NOT have volume control. You purchase your volume control based on price! I hope everyone looking to buy a phone takes this into consideration when purchasing a phone from Ooma!

Bought into Ooma at $149 and was promised free VOIP phone service for life. One day I discovered my account was cancelled and my phone number given to someone else. I received no warning or notice. Upon calling customer service I was told my account was cancelled because I failed to use the device (I was using the online voicemail service) for six months. I learned that the terms of agreement were changed and now there is a monthly "taxes and fees" charge. Very disappointed and no longer a customer because Ooma does not keep its promises and unilaterally breaks its agreements.

I've had nothing but nightmares with Ooma, constant bad decisions, website poor design, looks nice but a waste of your time, sends you down rabbit holes of wasted time, using chat you get a 3rd world person who tells you "it's all working on our end" but the problem is nothing works on the customer end, constant loss of voice on their lines, upsell for their waste of money poor value premium services.

After ten years as an Ooma subscriber I started having difficulty with the call sound quality. I felt I got the run around from Ooma customer service because they blamed the problem on the internet provider. There is no problem with my internet service. When I decided to cancel Ooma the customer retention specialist was quick to offer me new hardware because I was using a first generation Ooma Telo. He also told me that my annual premium subscription would be refunded on a prorated basis. After two weeks with no refund I called again to find that it had not been issued. I stated that I wanted my account canceled immediately. The billing cycle has two more weeks to go so I'll see if I continue to be charged for taxes on a phone line I am not using and requested to be canceled. This kind of deceitful practice is how companies go out of business.

If you are looking for a business IP Phone Service certainly stay away from Ooma. If I could give it negative star rating I would. They mislead you by telling you that there is a full money back guarantee but that is not the truth. They would not let us see the platform or walk through it with us until we signed up and provided a credit card; which is fine. They told me that they needed to charge an Activation fee but if I wasn't happy with the service it would be refundable.