Ooma Telo

I've been with AT&T for 23 years, it's been nothing but a nightmare, you're on hold for 45min to 2 hrs by the time you're finished being helped. I was telemarketed by a guy name Brandon, he was so kind and persistent and never gave up on me, I'm so grateful to him today that he didn't! My phone lines were switched over Dec. 27th 2019, I had, had enough of AT&T, MY new phone bill for the year for 5 lines, went from 350.00 a month, sometimes 390.00, to 550.00 swear to god, I was overwhelmed it pushed me right over the edge.

Since I have had Ooma Telo & Ooma Office for over 5 years, I have had several issues. However as of 2019 Ooma has stepped up their game without increasing price or business model. As far as Ooma support, in a word has been phenomenal. I have met several techs that were simply great. I've seen several complaints about Ooma of which I believe most are from the same person. What everyone should be complaining about, is the amount of TAX each state charges for having a Ooma line. In Florida, Ooma office line $10 per month for tax. Really? That's 50% of what Ooma Office cost for the service. I have not read one complaint about that, with the exception of mine.

I have had Ooma in my primary home for over 10 years and never had an issue that was not fixed with just rebooting the Telo unit. Sound quality is good and service spot on. Have the premier service for around $135 which has a lot of features. Use the 3-way calling and phone number blocking a lot. I just installed a new Ooma service in my Mom's home. Had an issue with the telo unit not functioning properly. Was sent a new unit, no charge, and it worked perfectly once the Ooma CSR set up the codes correctly on their side. My mom is 93yo and loves the savings over using AT&T landline which was charging near $100/mo and the AT&T service sucked being out at times 4-6 weeks. Imagine that inconvenience.

Many times people will swiftly shout out the failures of service, but I would like to express my delight as an Ooma customer. When Ooma was first introduced to me by Brian and the Boise team, I was skeptical. I had VoIP service before, but it was nothing like what I have experienced with Ooma. I truly appreciate the great work Ooma is doing as a company and the exceptional quality of the Boise team.

I bought an Ooma Hub and Scout, the legacy Ooma product, circa 2008, for a good bit of coin. I paid up because it was advertised as free for life, meaning no taxes, absolutely free. Shortly after buying my Ooma, I began getting emails a few times a year, telling me if my Ooma were not used within a certain period of time, my membership would be canceled, meaning no more free, even though I paid up. A really ** policy, but I sucked it up and just made sure to comply with the BS policy. I got my last warning in 2015 or 2016 (I can't recall off the top of my head), and I made sure to use the Ooma within the required period.

OOMA did not inform me when I signed up that I could not block calls unless I subscribed to their premier service. Now I will get robocalls, political call, etc. and I cannot block them!!!! Do not use this company.

We used OOMA for many years. We decided to get rid of the house phone all together. We called and canceled the account. But we keep getting billed. When trying to talk to the online 'tech support' or help, they say, "Sorry call this number and they will refund you." And they hang up the online chat, rather rudely. When we call we get the run around. BEWARE of breaking up with OOMA, It's been a nightmare.

Service was fine and price was right BUT DO NOT USE THIS COMPANY if you ever want to cancel. We spend hours on the phone attempting to do so months ago when we moved and they continue to bill us the $6/month fee. We called again and they still won't cancel. There is nothing worse than a company that won't cancel your subscription and these guys are about the worst we've ever seen! DO NOT RECOMMEND!

I receive calls daily from individuals who received calls from 'my' number. Ooma should have a better VOIP protocol to prevent such scams. It's annoying to have to apologize to countless callers that should not be hacked by scammers. Ooma: Step Up.

I had OOMA for at least 5 years in my house and also recommended it to others. For the most part the service was fine, it has kind of has a strange dial tone but you get use to it. At 6.26 a month it's kind of hard to go wrong with the service. Comcast actually offered me a better all one on package with Voice so after many years I dropped OOMA.