Ooma Telo

Ooma Telo

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Overall Rating1.3 out of 5
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About Ooma Telo

Ooma is a standalone device that requires low power, is always on and runs independently of your computer. The only thing you need to install and start using Ooma phone services is a phone line and a high-speed internet connection. It specializes in crystal-clear calling for residential use and VoIP phone services and communication solutions customizable for any size business.

Featured Reviews

Cookeville, TN

I've had my Ooma VOIP service for about four years now and just love it. I've saved a ton of money using Ooma, too… It just doesn't make sense to pay so much for something like th...

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Lake Worth, FL

I've been with AT&T for 23 years, it's been nothing but a nightmare… I was telemarketed by a guy name Brandon, he was so kind… The switch over was amazing, they should honestly ha...

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What is Ooma?

Ooma sells a standalone device that lets you make phone calls over the internet. No computer is required, but you must have a high-speed internet connection for the company’s free plan.

There are wireless options available, and installation is easy. Most plans include unlimited calling in the U.S., Canada, Mexico and Puerto Rico, low international rates, 911 service and free number transfer.

Ooma plans

Ooma business plans do not require long-term contracts and make it easy to use a separate business line. Calls are clear, and there are more than 35 features available to streamline productivity and improve communication. Some of the most popular business call management features include the mobile app, virtual receptionist, call park, ring groups. music-on-hold and transfer music.

Ooma offers three residential home phone service options, the Ooma Telo, Ooma Telo Air and the Ooma Telo 4G. The company’s home phone solutions let you access free U.S. calling, advanced voice compression, encrypted calls, adaptive redundancy and the ability to access your voicemail all through the Ooma app.

With the Ooma Telo Air and the Ooma Telo, phone service is $0 a month, shipping is free and customers only pay applicable taxes and fees.

Below is a breakdown of Ooma’s most popular plans:

  • Ooma Telo: Nationwide calling for free. All you pay are applicable taxes and fees.
  • Ooma Telo Air: Connects through your Wi-Fi, which lets you install the unit anywhere within range without worrying about the wires.
  • Ooma Telo 4G: Wireless phone service with a high-speed 4G LTE connection. Ideal for homes without internet.
  • Ooma Basic: Unlimited, nationwide, crystal-clear calling for free.
  • Ooma Premier: All the features included in Basic service and an additional suite of advanced features, including call blocking and upgraded privacy and mobility options.
  • Ooma Office: Phone system for small businesses. Includes unlimited calling in the U.S. and Canada. Unlimited lines/users with private voicemail.
  • Ooma Office Pro: All of the features included in Ooma office plus call recording, a desktop app and enhanced call blocking.

How much does Ooma cost per month?

There is no monthly contract for basic Ooma phone service. For the most basic plans, you only pay for applicable taxes and fees. The most budget-friendly option is Ooma Premier, which is $9.99 a month at the time of publishing and gives you access to an entire suite of features, including adding a second line and call blocking.

Ooma does offer more advanced internet phone solutions, and some require a monthly fee. As of the time of publishing, the Ooma Telo Air costs $129.99 upfront and $0 a month, and the Ooma Telo is $99.99 upfront with no monthly fees. Business owners can pay $19.95 per month per user for Ooma Office or $24.95 per month per user for Ooma Office Pro. Shipping is free.

For plans that do not have a monthly contract, customers still pay taxes and fees. The taxes depend on your location, and the fees can be broken down into four categories:

  • 911 service fee
  • Federal universal service charge
  • State and local taxes, fees and surcharges
  • Regulatory compliance fee

Your monthly taxes and fees are calculated based on the 911 address you have on file.

To save money, some customers purchase refurbished Ooma units. All refurbished units have been preowned, but they have undergone a thorough quality control test to ensure you get the same features and quality as you would with a new unit.

Ooma FAQ

Is there a monthly fee for Ooma?

Basic home phone service with Ooma does not require a monthly contract. Customers do pay applicable taxes and fees.

Is Ooma really free?

There is no monthly fee for the basic home service, but customers do pay taxes and fees. If you want to upgrade your unit, you will pay anywhere between $99 to $129 for the equipment.

Can you keep your phone number with Ooma?

Sometimes. You can check if your current number is compatible with Ooma by entering your info into the website.

What’s the difference between Ooma Basic and Ooma Premier?

Ooma Premier offers all of the same features as Ooma Basic but adds advanced features such as call blocking and adding a second line. Premier also adds upgraded voicemail, privacy and mobility options. Ooma Premier is $9.99 a month, and Ooma Basic is free.

Is Ooma any good?

Yes. If you’re looking for an affordable, versatile VoIP solution. Ooma could be a good choice. The company’s devices have crystal-clear call quality, high-quality hardware, an easy to use mobile app and different plans to meet your needs and your budget. The device is easy to install, set up and use.

Ooma Telo Reviews

ConsumerAffairs has collected 292 reviews and 180 ratings.

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Page 1 Reviews 0 - 10
Customer ServicePriceRefunds & PayoutsStaff

Reviewed July 28, 2023

I spoke with rep on Monday, July 24 and based on his recommendations, I ordered 2 Telo airs with 2 handsets each - he matched the price from my local Best Buy store. I explained that I was anxious because I wanted to port phone numbers for my elderly parents who are moving in with me so I wanted to start the process quickly. He offered 2 day shipping, specifically stating I would have the units on Wednesday. Two boxes arrived on Thursday and one contained a telo air and 2 handsets - the other box contained one telo unit and the packing slip had someone else's name on it. I called Mack who told me everything would be fine and the correct box would be delivered and if I wanted to hold, he would give me the UPS number. I asked if he could tell if it was already delivered and he said yes, Obviously I had both boxes delivered but the contents of the second box was wrong which was why I was calling.

He kept telling me it would be ok and that I would get what I ordered... I asked to speak with a supervisor and he could not transfer me. I called back and was connected with someone for business - after 15 minutes, he told me he could not transfer me to home. Called again and asked to speak with a supervisor immediately and it took 10 minutes while the customer service rep was making notes. I spoke with a customer service supervisor and while she did understand what happened she didn't know right away that I needed her to send me the product that I ordered. After another 25 minutes on the call, the final resolution was that she would credit me for my first order and then charge me again for the correct parcel to be sent but the only way she could give me the same price was to send the second handset separately. She would send me the return documents so I could send the other unit back.

If I had not already started to port the first number I would not do business with this company. I did not find it particularly easy to set up the system, there was limited information online on how to fix the connectivity problem I had and then to find I was sent the wrong item and it took me almost 2 hours to get this resolved was unacceptable. Not only was I was not offered anything for this aggravation but my credit card has now been charged for 3 purchases, accruing interest while they get their act in gear and process my refund, and I have to take a trip to UPS to return the mistaken unit. And what is even more annoying, now that I have one line up and functional, the dial tone is unpleasant and it take forever to connect. I have VOIP with another provider now so I know it does not have to be this bad...

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Customer ServiceContract & Terms

Reviewed June 15, 2023

Pushy sales team had me sign up prior to closing a business acquisition deal. Deal fell through. I cancelled via email only to continue to be charged 4 months. Phone call with customer service revealed a hidden $400 Cancellation Fee, surpassing the cost of finishing out the year long contract. AVOID This company at all costs. Very poor business practices.

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    Customer ServiceOnline & App

    Reviewed June 9, 2023

    Several hours of attempts to get Ooma Smart Security App to work with the Ooma motion detector failed. Apparently, the app downloaded ok, but never advanced beyond login. After verifying and entering my Ooma phone number and password, and then trying to login, the app would stop. Working with Ooma Customer Service we tried uninstalling and reinstalling the app on different devices only to have the same failed result every time. I gave up trying when customer service told me that "I was the only person in the world having this problem". Unbelievable!

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    Reviewed Feb. 1, 2023

    I had ported my line out and so tried to cancel as you are required to do. I've seen it before, and concur with feedback from their other customers. It is practically impossible to cancel service with Ooma. They will keep you on the line until you give up trying any number of ways to hold you as a customer in some form or another, even when you tell them to stop it and just cancel the service. But they won't accept that - Ever, so far as I could tell.

    Fortunately, I had a complete transcript of the entire call and told them I was recording the call and that if they didn't cancel my numbers and continue to bill me I would report the transactions as fraudulent. I then just had to hang up on them or they would have kept me on the phone all day. I then followed that up with an email to their support line and included the entire transcript.

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    Customer ServiceStaff

    Reviewed July 13, 2022

    OOMA has the worst customer service I have ever encountered in the many years I have had to deal with companies offering communication services. We used OOMA’s services for three years while living outside the United States. Whenever we had contact with them it was nearly impossible to get anything done. Now that we have moved back to the USA, we have been on the phone at least 20 times to port the phone number back to a well-known USA carrier.

    The customer service personnel are insufferable. They say one things and then they do another. They would tell us to do something. We would do it and still not porting. I was on hold for a total of at least two hours during all these calls while they were “checking something.” I would NEVER, NEVER, NEVER recommend the services of this company to anyone. They are horrible. Nothing with them is straightforward or easy. Here’s what Charlie Brown always used to say when he was totally frustrated. AAARRRGGGHHH!!! I salute you Charlie. I couldn’t have said it better.

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    Sales & Marketing

    Reviewed July 11, 2022

    This is a warning to potential Ooma users. Don't! Ooma's billing service is a scam. Have tried since 2015 to get them to stop billing with no luck. Went through the process four times. They keep billing on an unused account. Numerous complaints, Navy Federal can do nothing. I cannot close a credit/debit card account I have had for years without changing every single one of my payments, then closing the account. Even when changing the card it does not stop them from billing. Since I have had no luck trying four times, filing disputes, my wife said she would try. She tried today and the scam artist working for their scam billing service strung her along for over an hour and they STILL did not cancel the account.

    Be warned, do your due diligence, if you get Ooma and wish to cancel their scam billing service will make you pay forever. Your only recourse will be to close your account so they stop taking money out or you will pay forever. This scam operation has now taken $1,533 out of my account since 2015 that I am unable to stop. DO NOT USE OOMA TELO. It is a VoIP billing scam.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 7, 2022

    Was very happy with Ooma until the storm took out our telo box. Bought a replacement and the nightmare has begun. There is no way to enter your replacement unit online. I used the chat and all they could do after 15 minutes was write up a service ticket. I then called service at the number provided by the chat rep and they were just as useless. Took all my info and said I would get a email in one to two days. Both reps seemed confused as to why I was replacing my original unit. Too bad a real technical rep is not available to take calls. Glad I don't depend upon them for a business line. Wee, I guess you really do get what you pay for.

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed July 7, 2022

    I have called four times over the last three months to cancel my service. It's always overseas tech support which is horrendous; they spend five minutes trying to sell me on a new service even when I outright tell them to stop. They then tell me the department handling cancellations (which for some reason is different than the customer service number they make you call first), or they make me wait while they get me to the correct department, then put me on hold and hang up on me. I have been scammed, and the criminals refuse to cancel my services. I will file multiple chargebacks and report to the proper federal agencies overseeing telecommunications. There's not a chance I am the only one.

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    Customer ServiceInstallation & SetupOnline & App

    Reviewed June 30, 2022

    We have been using the basic Ooma Telo since 9 months ago without any problems. Installation and startup was very easy. The sound is crystal, everything works well, the base station recovers on its own after a power failure and we use a cordless phone with 4 handsets. The basic plan for unlimited calls in Canada, USA and Mexico including taxes and all regulatory fees is CAD 5.84 a month. I declined the Premier Plan because I don't need the extra features, but it's good to know they are available. Long distance calls to other countries are very reasonable priced and they also offer subscription packages for lower costs. I also use it occasionally through an Android app, which works well in my Pixel-6 through WiFi or cellular data. The app settings have a choice for Outbound only, Inbound only or both type of calls. All in all, very satisfied.

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    Customer ServiceSales & MarketingStaff

    Reviewed June 18, 2022

    The voice and sound quality was fair at best. It was very poor when working online at the same time. Google voice is much much better. $22 a month for a phone that really was used to find my husband's misplaced cell phone is too much money. Cancellation requires a phone call to customer service. This call results in a relentless script that tries every trick in the book to convince you not to cancel. Any other service in my recent memory can be cancelled online instead of enduring the agony of a nearly interminable sales pitch to convince me to stay. I have NOT received any confirmation of cancellation as promised, only a confirmation number that I was able to get after multiple requests of the customer service representative.

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    Ooma Telo Company Information

    Company Name:
    Ooma Telo