Consumer Complaints and Reviews
I had prepaid Omnipoint cellular phone over 5 years ago. There was a check that was made out to Omnipoint, which was not supposed to be cashed as I paid it in cash. Omnipoint went on bankruptcy and that check was sent to collections. I had visited the office where Omnipoint was, which is VoiceStream now, and they told me there are no records and nothing they can do. There is one worker there who remembers me and said, "Yes, I know you paid but I can't help you." She told me to ignore the collections. I am writing to you because I don't want this to be against me. This check went to collections for fraudulent checks, which is not right.
I purchased a cell phone in June of 1999 at Office Depot in Farmingdale. After hearing about additional roaming charges that could be tacked onto a monthly bill I decided to go with Omnipoint because of their prepaid plan. The first couple of months of service there was no problem. The trouble started the end of August.
At first the problem was that when I made a call the person that I called could not hear my voice, but I could hear theirs. However if someone called me everything was perfectly fine. I immediatly called Omnipoint customer service and was told that there was a problem in my area and it would be cleared up in a few days.
Well, it wasn't. To make matters worse, now no one can hear me if they call me either. This has been going on three months now and noone in Omnipoint's customer service can do anything. They just say they'll write up a trouble ticket and get back to me. Of course they have never gotton back to me. When i really got upset with a rep, after being on hold for 30mins, they told me that since Omnipoint was bought by Voicestream they have been having these problems often.
Our small business had a PCS (cellphone) account with Omnipoint and they were a disgrace from day 1. Almost immediately, we started receiving four bills because, as someone at Omnipoint theorized, people in Omnipoint credit dept had stolen our credit information to open new accounts. Despite constant reassurances the matter would be handled, we never received callbacks or follow-ups. Contacting them usually involved an infuriatingly long hold time, only to be connected to an ill-trained customer service rep who had to start from scratch. While the credit department told us to pay no bills while they investigated, collections turned off service twice and finally sent it to a collection agency. The good news in this is Omnipoint's collection agency admitted from the start that Omnipoint's record keeping was usually so bad that they had no real case. They asked us to settle for our honest opinion of what we thought we actually owed (roughly 22 cents on the dollar). We have since switched to Sprint and are generally satisfied.
OmniPoint has a new pricing plan that was sold to me by a local sales rep as 250 min. + free weekends. However, the weekends were only free for outgoing calls. My first bill for an entire month was $250. I claimed that the contract was nil since I was misinformed at the time of purchase. Without making a payment, I sent a letter to Billing which they claimed was never received. I also tried to call in several times but was on hold for 15+ min. each time. Finally, they disconnected my service without prior notice or discussion and forwarded my case to Collections. I called in but was rudely pointed to the small print on the contract. My response was that the same contract described (in handwriting) the calling plan as 250 min. + free weekends and that it is them who are not honoring their obligations accordingly.
Omnipoint Company Profile
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