Consumer Complaints and Reviews
When I opened account with Nextel, I told them I worked outside the US in the Caribbean and needed service from the Caribbean. They told me that towers were going up in St. Thomas in 2 months. So I took on service but couldn't use it. After initiating service, I found out Nextel phones were not GSM and I couldn't get a chip from another company for Caribbean service. I also found out that I couldn't use the Walkie Talkie feature because nobody I knew had it. I wanted out of the walkie talkie feature but they told me it was impossible.
Plain and simple, I signed up with AT&T after a huge nasty argument with Nextel and the supervisor. Now seven years later, I get a statement (not itemized bill) in the mail for $323.18. I offered to settle with them in 2006 but they refused. Now they think I'm going to pay this. I will go to all the halls of government and consumer agencies and lay out my story. Sprint, in my mind, is just as responsible. I'm angry.
I have been a Nextel customer for over 11 years, probably closer to 12 years. I have nothing but trouble with my phone. When I went into a service center to have it checked out as per my insurance, I was told it wasn't the phone but the service, that they are taking down all towers and it's only going to get worse. I went home and called the 800# with no help even after talking to a supervisor. I then wrote a letter but got no response from that either. I finally got a form letter telling me to call and swap out my phone for a new Sprint phone and transfer service to Sprint. I did say that exception applied but I was assured my plan was to be transferred and they were sending me 2 new phones for my 2 accounts, I would have them on or before August 1st.
When I didn't get them, I called Sprint to be told they were not sent out because the representative forgot to mention there would be a 99 cent charge. No one ever called. I was told they were waiting to hear from me. This got me ever madder. I asked to talk to a supervisor and he, after 30 minutes, did nothing except tell me they would reorder them and sent me back to the last girl I spoke to. All these people and I mean all advised me that my plan would roll over and my phones were then offered. Because of all my aggravation, they were overnighting them to me free of charge. I was told to just bring them into a store and they would activate them and switch over all my contacts.
Well, 2 days later, I did receive one of the phones. The other was out of stock and would be shipped as soon as it became available. I then took the phone to a store (in the pouring rain) on my way to work to finally get it switched over since I have been months without service that I have been paying for, only to be told they could not switch the phone over without changing my plan. I was livid and left that store calling the 800# again. I went right to a supervisor named Damar (he only gave me his first name) out of the Houston call center. He listened to me, heard how upset to say the least I was and promised to look into it and call me back.
He left a message saying he was unable to resolve the issue but was still looking into it. I have yet to hear from him again. He did say I could call and talk to the Retention Department and see what they could do. So, I did. I talked to a supervisor named Dave who could do nothing, he transferred me to his manager, Steve, again nothing. He was transferring me to his manager, Townsend, but he was not available at the moment and would call me back. I am still waiting. Can you help me?
For long stretches of time, sometimes as long as four hours plus, my Direct Connect is not functional. I was told that this was one of your newest and greatest units. I was forced to buy a simple digital Nextel to direct connect with my crews. I am angry about the poor service and the two-year plan I was forced to buy to fix your problem with my service. Please have someone with authority call me at **. Please do not have a third-rate drone make this call. I really have to wonder about this company if you have to have a line mentioning an attorney to handle customer complaints.
I had ordered a phone in June, and also signed a contract with Sprint on June 7, 2010! When I got the cell phone, which was a Samsung Sleek (model sphm350zks), which cost $100.00, the plan was to start at $49.99, but would later increase to $69.99. The phone started having technical problems in the beginning of November, 2010. It had to be taken to their facility, for it to be repaired. I had to ship the phone, in which, they paid for shipping! The phone had caused us to lose calls, and web problems, so I did not get charged!
In January I also had technical problems. They told me I was getting charged $50.00 every time I experience mechanical problems with it. In February, I experienced the same thing (no power), so I had to go to the Sprint store, and they checked the phone. They said the charger was wrong, so they replaced the charger! When I took the phone home, the cover was in bad shape, so I had to send the phone back to Sprint, and they sent another phone with the same problems! I tried to have them change my cell phone model. And they always told me to say to wait to be eligible for an upgrade in June, 2012!
I had to cancel my service, because my bill was too high, because of the deductibles. I reported them to the Attorney General, and he is so lazy. He has rejected my emails and calls! I even reported them to the BBB, and they said go to the Attorney General!
I have had Nextel for years. But since June 11, 2011, I had nothing but problems with the replacement phone sent to me, for example, it was not working right, bad buttons, bad speaker and connection cutting out.
I called a local store close to me, it was about 8 miles away, and I was told that the closest repair facility is 29 miles away. I went there and they stated they would send a replacement. I received a replacement but it was the same, if not worse. I then called Nextel and I explained the problem. I found out that the closest store had a repair facility behind the front store, this is the one located in Cumberland Mall, Vineland, NJ. I called back and then found out after going to the store behind the mall that the two stores doesn't get along and they are Nextel owned stores and not private. I reported to Nextel that they sent me farther away than needed.
In the mean time, they sent me a replacement phone again. Understand that I had four replacements in one month with same and even worse problems. I called again and they stated that this phone, which is not even a year and a half old, was discontinued. They said they will send refurbished ones to me, as parts aren't available anymore.
I was furious as I paid for a new phone and not a refurbished one, I also paid for insurance premium. The phone didn't make it at least to the 2-year agreement, thus I had a total of 3 months of very poor service and I was still paying them.
Now, I switched to Verizon because of this mess. But now, they are sending me a bill for early termination for $214, which I don't think is fair. They didn't provide service, and they broke the agreement by not providing service when I paid premium. Even when I first complained, they offered a $10 one month courtesy to get a new contract. That's been nothing, my second month bill was $68. That's $14 more than my regular bill. And after switching a $7 bill for call forwarding due to not being able to receive or call anyone, I switched to Verizon.
How do I know I can trust these reviews about Nextel?
- 610,392 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I had service with Nextel for years off and on and I had my service suspended again and again without end. I had 500 to 1000 phone bills when I was on the 199.99 unlimited plan.
Nextel charged way too much. Every time I tried to add a phone, I was almost finished getting the phone when I was told I could not get the phone that day or that I first had to pay a deposit of 50. No matter what rate plan I was on, I got all high bills with prorated charges .
I feel so sorry about what I just read about such a good company.
I worked for signal many years ago, and I can say that the big problem was not really signal--it's the phone companies. They told the customer to just add insurance and if something happen with your phone, just call and they will send a replacement phone. Well, unfortunately, it does not work like that because as an insurance company with policies to follow, it is the responsibility of the customer to read the policy.
Some phones are not covered if they get wet for example, because even the manufacturer explained how sensitive the phones are with water. That is just an example. People should read the insurance policy before accepting it and pay for something. If a representative told you that if something happened to your phone, to just call the insurance and they will replace it, don't believe that. Read the condition of your insurance. It is your responsibility as a consumer.
My first cellphone was a Nextel. There was no reception in where I lived, so I took it back. They talked me into an antenna booster. This was during the two-week trial period. It still did not work. So, I came back again. Then, they said sorry, I owed them $400 to get out of the contract. I noted that I had already been by within the two-week trial period. They did not care. I assume the phone was resold. I wanted nothing else to do with them. They had a collection agency call and put a nasty blurb on my credit rating.
I refused to pay for a service and a phone that I could not use. It eventually went away after 8 years (not on the credit bureaus) and a number change. No more calls. Then, I dared to try a Sprint phone. Once again, no reception. I took it back the next day, no contract this time. Now their collection agency has started again (since they bought Nextel). They keep calling us. In a nutshell, no reception, no contract signed, or they will hound you down for ten years. She says that she will call all day and send us lots of mail. For a phone I tried to use over 10 years ago, could not get reception, took it back and nothing has improved since. Buyer beware!
I've been a Sprint Nextel customer since 2005 and I am disappointed to say that my favorite cell carrier became one of my biggest nightmares. I work as a truck driver and I travel a lot in the U.S. and Canada as well. In 2008, I replaced the phone I had then with another one from Sprint that was advertised at a lower price if I was to renew my 2 year agreement. Until then, all my incoming calls were free and I never got charged roaming in Canada but all was about to change. After a few weeks when I noticed I got charged, I called customer service and I was told that my plan changed when I replaced my phone. I was going to pay for all my voice calls from then on. I was a little bit confused because nobody warned me my plan will change once I renew my contract. I was aware of the charges incurred in Canada and I used my cell phone very often there to check my e-mail inbox, listen to music online and watch YouTube clips. Every time my bill came, it was no more than 200-300 dollars a month.
At the end of February 2011, I had to go to Canada one more time after a long break. My boss explained he had no one else to send there. I was stuck with that load. As always I used my phone no more than what I usually use it for. After about 12 hours of use, while I was already on my way back home, I checked my personal E-mail inbox and I found and E-mail from Sprint-Nextel warning me that my plan incurred more than $500 in Data Charges. I stopped using the internet immediately on both the phones I had with me. I contacted Sprint and complained about the fact that I never got charged roaming in Canada for Internet but they offered me a deal of 25% off which I refused. The customer service representative told me, it is all they can do and they cannot reduce my bill any more. My charges were over 600 dollars in just 24 hours. I called and complained but I solved nothing. I told them I never got charged and nothing. When we were talking about my second line that incurred about 80 dollars in charges, they told me they can cut the bill by 25% or 30 something dollars.
I accepted the amount instead of the percentage because I thought it will reduce my 80 dollars bill more. The problem was that they subtracted the amount from the whole bill amount which was over 1.300,00 dollars. I called again to complain and I told the customer service representative that I need to disconnect my service. At that moment I got transferred to an account manager or supervisor who promised me a 50% discount that will take effect in about 12 days. I waited for 12 days to see what happens and there was no discount. Instead I got hit with an 1,800.00 bill in the mail. They also disconnected me and made me pay the breach of agreement fees for all 3 of my phones and they announced a credit collector which contacted me almost immediately.
Like I told them, I was entitled to an announcement before I got charged the 500 dollars and not after like they did. If my plan changed, I was supposed to be let know by Sprint. Except the regular monthly bill and advertisements they sometimes send to the phone by text message, I was never contacted by Sprint. I would like to know my options and if I am the only victim of this unfair practice or not. I am already thinking about seeking a lawyer's advice. Thank you.
I have not had service since 11/29/10. I've phoned Nextel 7 times, with no results. I want to break my 2 year contract. Who do I contact?
While hauling wheat, I dropped the phone and it cracked the face plate. The rest of the phone worked and when I went into USCC store in Lawton, OK, they were very nice and helped with my claim by calling the signal claims office. I have a Tritan which cost about $300 new and have paid insurance on it for over 18 months. I filed the claim and paid my $50 deductible and then I was advised that they don't have any Tritans, but will send me a caliber as replacement. It is not what I had nor what I have been paying insurance on. It cost less than $50 to buy it brand new.
I was unsure what it was and proceeded to the phone displays there in the store. It is not even close to the Tritan. So I advised the USCC rep that I wanted to cancel the claim and my insurance (I have carried it on all my phones in the past years). When the USCC rep called Signal back, she said that it would take 3-6 weeks before I could get my deductible refund back, no Tritan replaced and insurance paid for 18 months and they have my $50. I am still waiting and even complained to USCC customer service where they replied that it was up to Signal. Why carry insurance on a phone they can't/won't replace? The contract states they replace with a comparable like phone. They did the same with my son's cell a few years back. They'll get your money then change your phone to whatever they have? Thanks for listening. Karen **
I filed a claim today at a US Cellular store when the local agent told me that I could get a replacement phone after dropping the phone in the toilet. I went to the store to buy a new phone. I was very happy that I was getting a new phone! When I got home, Signal called to say that my claim was denied because the phone was not active on that date. I looked up the actual date of the event I attended and I was off about a month. I was still in the 90 day window. I called US Cellular and the Signal. I also e-mailed the Signal. They said, because I got the date wrong they would not replace the phone. I went to the US Cellular store to cancel the Signal Insurance on my phone and the agent at the US Cellular store shrugged his shoulders and grinned when I told him they denied the claim. I thought his behavior was flippant.
Then another guy who worked there and two of his customers start defending the guy. Even the cleaning lady said he was "doing his job". I am the customer. It does not matter what you think. I am your bread and butter for the last six years. The people that I have talked to on 611 are very nice. The local people are not. I paid for this insurance for 6 years at $5.95 a month without one claim before today. Guess that one will not be paid either. I have to use a 4 year old cell phone as my primary form of insurance because the minimum I was told a new phone will cost is $180. I do not have a home phone so this is my only form of communication.
I started with Nextel in 2004. I had two lines, my first line was **. I got another line for my wife **, Sprint took over Nextel and in 2009 January, I had my phone stolen. I called Sprint and they told me that I was covered by insurance, so I was sent another phone after a week. I was called by Sprint and told my insurance did not cover the phone and I would have to pay for it. The phone plan I had with Nextel was 99.00 (dollars) a month plus insurance on both lines. I had my service turned on only to find out that Sprint doubled my payment causing me to be always late and charging me late charges. I contacted Sprint and inquired why my plan was changed. I am on a fixed income and they changed my plan without my approval. I was told by Sprint that they double bills at times. I informed them that I never or would ever agree to any contract with double billing because I can't afford it.
I tried to catch up the bill so I shut off the ** line so I could catch up. I was charged 250 (dollars) early shut off. I had the line from 2004 and never an upgrade or an agreement for a new contract. I called Sprint about the insurance on my phones and they were bullying me and would not take the early turn off fee and would not discuss the charging of insurance. Sprint sent me a letter demanding I pay in full the early shut off fee or they will stop my service. They stopped my service and charged me another early shut off fee. I have tried and tried to get Sprint to take these unjust fees off me. They refuse to and sold my bill to different collection agencies. Sprint is wrong from the way they are piling on and taking advantage of seniors.
I first called because I had dropped my cell and cracked the screen. The woman I talked to was great and sent the replacement phone. I received the phone 2 days later. I got it turned on and then 2 days later, I found out that when people call me or I call them, my phone says connected but I can’t hear them and they can’t hear me. And a week later when I text, the “t, y, g, h, v and b” keys freeze up my phone, so I called US Cellular and they tell me to call the insurance company since it’s on warranty. No big deal.
Well I called, pushed this number, typed in that you know the deal. Then I am put on hold for ten minutes only to think the person was getting ready to their thing and I hear everyone in the background talking and the guy that's supposed to be helping me is talking to everyone and eating. For 20 minutes, I listen to this guy talking and eating even asking for mustard. Then I yell hello and he starts talking to me and I kindly ask to speak to someone else being as I just listened to him talking to everyone and eating for 20 minutes. He said sure and hung up on me. I called back and got a great woman who helped me out again and I told her what happened and she apologized 4 times. I wish I would have asked for his name first.
I contacted The Signal insurance because I lost my phone. I thought everything was going smoothly since they processed and approved my claim right away. But boy was I wrong. First, the phone was delivered by FedEx who left the package outside in the rain. Then I took my replacement phone to US Cellular to get it activated since I had a loaner phone from them. The representative spent over an hour trying to get the replacement phone to work with US Cellular help line, only to be told that the phone is defective. The US Cellular rep was told to call The Signal insurance and let them know that the phone was defective.
I called the first time to inform Jasmine (who works for Signal Insurance) who was extremely rude to me and the US Cellular representative. Jasmine told me that I need to send the replacement phone back before they can send me a new phone. I told her no way that is going to happen and I requested to speak to someone in charge. I then spoke to Cheryl who informed me that she will reorder me a new replacement phone. Of course, I called back again to see if Cheryl did what she was supposed to.
Guess what? I ended up talking to Jasmine again and she was even ruder this time. I paid for overnight service to be told that phone will take longer for me to receive and that I will be responsible to pay an additional fee to get the phone overnight again. I said that was not going to work! I ended up talking to Cheryl again and she informed me that Jasmine was incorrect and she did waive the fee. I hope my new replacement phone works this time. I will never use the Signal Insurance again. I would rather buy a new phone than to go through this again.
Tell me about it, try working for them. After working for Signal. I would never add their insurance to my cellular phone contract.
I wish everyone would check on the complaints about Signal before purchasing the insurance for their cell phones. We have had several very unpleasant dealing with them and as of today have taken the insurance off of our phones. Today's episode is we get a bill for $200 for a lost/damaged phone that they sent us a piece of junk to replace. We filed a claim in October that it was lost, and shortly after that it was found. In being lost, it was out in the rain, so after a few days it started acting up so I called and filed another claim.
They sent a replacement phone that after only a few days was acting up; we had to call them on that. The phone that the claim was on was on the dash of our truck, and either was lost or stolen, so I called and told them that. Now I get a bill for $200 for that phone. They have all the phone calls except the one where I reported it lost or stolen off the dash. We pay $6.00 a month for insurance. We've bought new phones only to have something happen and be replaced with a ** phone. One of the phones that had insurance went through four replacement phones before finally getting one that would work (and only for a couple months). We ended up having to buy a new phone for that line. I think Signal is the biggest scam ever. You definitely don't get what you think you are paying for.
I was trying to file a claim with the Signal Wireless Phone Insurance Company, the only company US Cellular will use. After jumping through hoops and sending them all of the required information online and by fax, they tried to claim that my payment was not accepted and asked for my credit card information over the phone. I informed the 3 different people that I spoke with that my bank account had already had the authorization for payment sent through. I was treated extremely rudely as usual with the Signal. I wish that an option was available for another insurance provider. No cell phone for 3 days.
I purchased a Blackberry Curve 8330 in 2008. Within a month, the screen was separating from the phone. I immediately took the phone in to the U.S. Cellular store where I purchased it. They said that there was nothing they could do and didn't direct me to Signal Insurance. Not soon after that the track ball started to give me trouble, I immediately called U.S. Cellular once again and they still said that there was nothing they could do about it. I dealt with it for this long and now it is January 2010 and the track ball has come out and is broken. I can't check my messages, go on the internet, or scroll through my main screen.
I immediately spoke with technical services at U.S. Cellular. They explained to me that they didn't understand why my contract was set up like it was and they saw that I had been paying my insurance. They said to me that because of the problem I was having, I should have to only pay $25 under my insurance. They did everything possible to try to resolve this problem and then directed me to Signal Insurance.
The lady answered the phone with an attitude and was fast talking. She was saying that what I was explaining to her was not under warranty and that they would not allow me to file a claim at this time. I told her that I would be filing a complaint against them because every time someone calls them, they would rather you lie about your phone than tell the truth. I feel that if I pay my insurance, I should not have to deal with a phone that is not functional.
I am requesting all of my money back from insurance! It defeats the purpose to pay insurance and you still have to pay something and have to deal with the ignorant and rude service of Signal Insurance!
I had an LG UX830 that I really liked, but started having problems with it and sent it to Signal Insurance. I paid $50.00 for deductible and they sent me another phone. I went to US Cellular to have it set up and return my loaner phone, but the phone Signal sent me was worse than the phone I'd sent to them. So I ended up buying a phone that cost me $140.00. I had a hard time getting my $50 deductible back, but did get it after about 6 weeks. What good does it do to have this insurance, pay a deductible, premiums, etc? I was hoping to get the phone replaced with one that does work and not having to spend more money on another phone. That ordeal cost me more and the insurance company ended up with my phone and I got nothing in return. That makes no sense to me. I feel they should've paid for part of the cost of the phone I ended up buying. I thought that was the reason for having insurance. Guess not.
I've been a loyal Nextel customer for 5 years. I recently upgraded to the blackberry curve. I've never even upgraded my phone before this. Never had any problems with my previous phone, a motorola. Now, within the last 60 days my blackberry text service has gone down 3 times and for several days each time. When I called tech support, I was told each time that a regional or national problem existed and that the engineers were working to correct it. I called Nextel today to request a change of phones since there are obvious problems with the blackberry communications. I've received the usual run around about they want to troubleshoot the phone first, but they already admitted that it is an engineering problem. I've filed a complaint that is supposed to generate a return phone call from upper management. We'll see. I live in FL, is anyone else having this problem with the blackberry text service going down for several days?????
I have had it with Sprint. watch your Bills peoples! I too received a .20 cent charge for text from Guatemala I knew nothing about. I called Sprint and said GET IT OFF MY BILL!
When I recieved my adjusted bill i saw a credit over $2.00. Then i realized what wat was going on. turns out the 20 cent text triggers a international tax buried in the "other charges area of the bill" I checked my daughters bill..guess what the little .20 cent guatemala charge was on her bill too.
I am emailing the Attorney General after this post. High tech robbery.OVER AND OVER AGAIN WITH SPRINT
I have been a customer for 8 years. I'm finally to the point I want NOTHING to do with this company. I have been having issue after issue with customer service.
It all started when I went to upgrade my phone at the store and they told me that I could not upgrade. There was no reason involved even when I asked them why. So I called customer service and they told me that I cannot upgrade because I just got my phone. I have had the same phone for 2 years mind you.
Well, someone had renewed my contract and put that I had purchased the same phone again so that is why I couldn't upgrade when in actuality I had my phone replaced with an insurance claim. It took me 2 and a half weeks of talking to people in customer service (who really didn't seem to care what my issue was) and escalating to supervisors that said "I will call you back within the hour". Well, needless to say no return phone calls or anything. I had to finally threaten to cancel my service before I could get someone to help me out.
NOW...I cannot access my account on their website. I called the number that was given to me with the error message and I have been dealing with this for over a MONTH now!!! I'm enrolled in e billing so that is where I have to go to look at my bill. Do they seem to care? Nope! I asked them to start sending me a paper bill and I was told that I would not be able to do that.
I've made call after call after call and sent countless emails to Dan@sprint.com and am getting no where.
For the past year, I have been paying Nextel so it wouldn’t hurt my credit. But there are no service towers in my area. I just wanted a phone that worked. Now, I want every penny back. I don’t think it should be legal to obligate someone to pay for a service that you can’t provide. I want my money back and a formal apology. They should build a local tower or refund everyone in my area their money.
I paid insurance for a year and when my phone was dropped and deemed unrepairable, the insurance did not cover it. Isn't this why I had insurance? Just try to collect on it. Don't waste your money. It's a rip off!
I had filed bankruptcy in 08/05. Nextel was one of the creditors. They ignored my request to update the file and reported on my credit report. After repeated warnings of lawsuit, they finally removed it, but here is what they did instead, they are now merged with Sprint that now reports on my credit. Again, I spoke with them and sent proof. Now just these past few months, they turned it over to a collection agency that we called and sent proof. They removed it immediately. But Sprint still remains. I'm ready to sue them in which they will pay hefty fines to the bankruptcy courts and personal grief. This is remaining on my credit report for the past four years as collections, causing denied credit.
I have purchased cell phone insurance for my cell phone at $5.00 a month for 4 years through US Cellular. At the time I signed up for the insurance, it was overseen by US Cellular with assistance provided at the local level. This insurance is now being overseen by The Signal. This information was never given to me at the time of the change, nor have I ever been provided a privacy notice or contract of coverage.
I made a claim as my phone is not working. I was told at the time of my claim that the phone that I have is no longer manufactured and that they would be sending me a replacement phone with comparable features. The phone center service provider told me "You will receive a phone with the same if not more features than the phone you have now."
When I received my phone, it was a poorly refurbished basic phone without some features and other features were reduced. When I called The Signal back, I was told that they "send a phone with the same if not more features than you have now but sometimes there are fewer features." When I spoke to a manager, I stated that I wanted to return the phone and receive a refund for my deductible. He stated that I would receive a refund of my $60 deductible when they receive the phone back. I was told the deductible would be $50.
I bought a phone one year ago today. It has been in repair 4 times. Each time the company sent me a different phone, same model HTC PPC 6800 (refurbished) so that tells me the problem with phone is universal. It has the same problem every time. Now my warranty is out, I have another year with US Cellular before my contract is out. I won’t be going with US Cellular again, not when they replace my brand new phone with someone else’s used one (refurbished) through their shady insurance company the signal. Now, I expect I’ll spend the next year using my phone insurance every three months to keep the phone working. So in other words, I have owned 4 of these phones.
Do not buy this phone. I use to have Alltel and when you use their insurance, they send you a brand new phone. I don’t remember US Cellular telling me that they would replace my phone with someone else’s used phone that didn’t work either. That somehow fills wrong, perhaps even illegal.
I was employed by Nextel Communications as an At Home Payroll/Data Entry Clerk. For my first assignment, the hiring manager, David **, sent me two money orders for $980 each totaling $1960 to my home address via FedEx. I was instructed to deposit the money orders into my financial institution and with the money, purchase two accounting softwares which I would be using for work and a $100 signing bonus. Then I was supposed to send the remaining balance back to the shipping agent. Both money orders were returned and never paid. I was assessed several fees from my bank which Nextel Communications refused to reimburse me for. My checking account was also closed due to counterfeit check deposit and I never heard back from David ** or Nextel Communications again. I was left unemployed. My checking account was closed because Nextel sent me bad money orders. I owe Wells Fargo Bank money now because of the fees that were assessed due to the bad money orders I deposited.
I often get incorrect charges on my phone bill. This time, it seems my plan was upgraded without any notice. I bought a new phone from a Nextel authorized representative agreeing only that my plan was to remain the same. Nextel now is adding roaming charges and a national service plan without any notice. These are charges I never saw before but since I got the new phone, I got the new charges without my consent.
Nextel Company Profile
- Company Name: