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VERY UNREASONABLE COMPANY TO WORK WITH. MagicJack has very difficult to work with support line. They require every single bit of information about your account in order to even begin to talk about your issue. They could simple call your MY number as part of their verification process but won't. My account is over 10 years old and for 2 years they have not allow me to cancel the autobill and end the service because they say something is not 100% verified. It is all a trick to keep people locked into paying for something they are not using anymore. I have called several times, files a BBB complaint and finally had to cancel the credit card to stop the autobill. VERY UNREASONABLE COMPANY TO WORK WITH.
I was a magicJack subscriber for about 10 years. Initially, the great price was worth it, as I'm not on the telephone a lot. However, over those years, reliability in the service deteriorated significantly. I accepted I had no telephone during power outages, even though cellular service at my prior home was also unreliable -- putting me out of touch outside my immediate neighbors. Then, service began failing during calls (dropped calls), and the connections were often so poor -- static, strange humming noises, lack of volume -- that I needed to finish telephone business on my cell phone.
After several years of increasingly poor reliability, I decided to stop my subscription. So what did magicJack do? Instead of honoring my current subscription until its end date, the company immediately cut off my phone service without notice. This required notifying my personal and business contacts by email (my cell phone service was also terrible). I wrote the company about my displeasure, and I've gotten no response. I'd never subscribe to magicJack again, and I'm skeptical about the reliability of VOiP telephone service.
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The whole process of installing MagicJack Plus and requesting that my old landline phone number be ported to MJ took about an hour. MagicJack ported my old landline number in just one day! The installed phone audio quality is just as good as my old landline and MJ plus will save me the landline monthly charges. Very Satisfied! Jay D
This could be a great product if they were honest and actually cared about customer service. I purchased this only for the times my cell phone would not work. First of all it took 3 times as long to arrive as I was told. Once it arrived it worked well but my friends and family told me my number showed up as a spam call the few times I used it. I spent hours trying to get a live person to talk to before giving up and sending an e-mail. They refused to give me a refund as I requested and only offered to waive the new number fee after a second e-mail. I have also gotten several e-mails for a 911 fee which I thought this was a complete year package when I bought it. I guess they win. I just stopped using it so they could not say I owed anything and will never purchase from them again.
After 7 years of use, I suspect my Magic Jack Go is failing. I called in to replace my device and all they want to do is sell me another device. (26.95) Then they put 4 additional fees on top of the price! (Admin, Shipping, Processing and Sales Tax.) I wanted to end the call and go to the survey and the young girl who STRUGGLES with English HANGS UP on me. This company flunks in customer service. All they want is your money and good luck if the device works.
I renewed 3 years ago and was going to let it just go away, since I hadn't used it for at least the last year or so. Didn't realize they had me set up for auto renew, not to mention that they no longer had my correct billing address, so charge shouldn't have gone through. Tried to have them cancel and refund as soon as charge went through, but they refused. Tried to dispute with my bank, but it was overturned, so these crooks get to keep money that they aren't earning. I don't even have the equipment to use it if I wanted to. They say they told me it would be auto renewed, but the only thing I read in the emails was that I needed to login and renew, which I wasn't going to do. So now I'm stuck with having to pay for another year I'm not using. I hope this company goes out of business soon.
I bought few devices and two number and paid for three years service, magicJack devices suddenly stop working. My ported number with MagicJack given to all departments such as banks. Application was stop working last year and after several complaints, technical team troubleshot and start working. Suddenly, devices and application is blocked by them just after renewal just few days ago. I sent them email and complaints but they couldn't resolve the issue and just sent me email that replace the device after paying amount. MagicJack devices are working perfect, showing numbers but cannot connect with their server and could not find NETWORK, My network is fine, I contact with my ISP, they shown me traffic is going through and stopped at their side. I want to file law suit against them for mentally torture and for damages.
This company is practicing wrong business practices. They claim that their plans start at low rate but they charge 40% taxes which is a stealing. Poor customer service. Terrible coverage as they don't have their own network.
The autopayments are processed and if you want to cancel the service they will not refund you the charges. I got charged today and called immediately to cancel the service. They have a policy of not giving refunds. I canceled the service today even though I got prepaid the service until next year. I do not want to deal with this company ever again.
BEWARE-BEWARE-BEWARE. This company pretends to offer a decent product which does work adequately for the most part however their customer support is non existent. The support team are like a bunch of human robots, they can’t help you, they are merely there to pick up the line and simply don’t understand anything. Assume that any money spent with this company is money lost/wasted. There are far better VoIP providers out there.
magicJack author review by Ellen Muraskin
Sold in more than 25,000 retail stores, magicJack is an industry leader in direct-to-consumer VoIP services. It holds a number of foundational patents on which the VoIP industry is built and is part device, part service.
Deeply discounted pricing: Where other service providers charge a monthly fee, magicJack offers a variety of plans, with prices as low as $120 for five years.
Easy installation: Taking plug-and-play to a whole new level, all you need to do for installation is plug the magicJack between your router and your phone.
Service and equipment are included: When you buy magicJack for $49.95, one year of service is included in the price.
Calling on the go: Send calls to your home straight to your smartphone without using any of your plan minutes. Data speeds affect call quality, so be sure to use 4G or a Wi-Fi network.
Free magicJack-to-magicJack: While all local and domestic long distance are free, international calling is only discounted unless both caller and receiver have the magicJack. Any calls from one magicJack to another are free.
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