magicJack

I would also give them a 0 rating if I could. They are absolutely horrible to deal with. You have to press a million buttons when you call to get customer service, and EVERY selection you make directs you to their online site which is also useless. Yes, you can ask questions online 24/7, BUT you have to put $2.99 on your credit card to get an answer to your question! WHY? It says it's refundable, but if that is the case, why charge it in the first place? I put my renewal on my credit card on Saturday, August 12 and the charge is showing on my credit card, but the service is still not active as of today, Monday, August 14. I cannot speak with anyone to have this resolved, so my only recourse now is to ask my credit card company to reverse the charge. This has been a HUGE waste of my time trying to have this resolved. I will never use them again.

First of all, offering offshore customer service may not be the best experience for customers. IN THIS CASE, DEFINITELY NOT. I am very cautious about people asking to have access to my computer. This service team would only help me if I gave them access to my computer and would NOT help me otherwise. Even with telling them, that I am competent enough to do it myself, but had accidentally thrown away my packaging information. They wanted to access my computer or have me pay $29 for them to do it over the phone (Lifetime support). They informed me that it would take hours for me to do it, when they can do it in 10 minutes. I hung up and searched online myself.

I called with my Dad on the line, and they refused to let us renew our subscription. My Dad is 87 years old handicap with some medical issues. And I could not just put money on his account to get his house phone working. Thank god he didn't have an emergency. I tried to do it on line and but it would not work. We spent 40 minutes on the phone. They said it was a security issue. For who?? Please put this money on phone number 19ihdjjej... Done. Where was the security issue??? Please review the phone call. It was made on July 29th 2023. Around 142 pm Pacific time.

When we needed the phones the most we were unable to use them. Spend the whole day calling technical support but they were mainly offshore salespeople that could not help. We filed a complaint with the FCC and started migrating our numbers to NEXTIVA. Magic Jack used to be a good company. Their service now is non existent.

Why don't they offer 0 stars? This could be a good company if they did business honestly and had ANY customer service. Unfortunately, their one and only goal is to get your money. They don't care if your service works at all! If you have canceled your service, etc. Once they have your credit card number, they will keep charging it. Their so-called Customer service is one solid brick wall telling you, "NO. We can't help you."

VERY UNREASONABLE COMPANY TO WORK WITH. MagicJack has very difficult to work with support line. They require every single bit of information about your account in order to even begin to talk about your issue. They could simple call your MY number as part of their verification process but won't. My account is over 10 years old and for 2 years they have not allow me to cancel the autobill and end the service because they say something is not 100% verified. It is all a trick to keep people locked into paying for something they are not using anymore. I have called several times, files a BBB complaint and finally had to cancel the credit card to stop the autobill. VERY UNREASONABLE COMPANY TO WORK WITH.

I was a magicJack subscriber for about 10 years. Initially, the great price was worth it, as I'm not on the telephone a lot. However, over those years, reliability in the service deteriorated significantly. I accepted I had no telephone during power outages, even though cellular service at my prior home was also unreliable -- putting me out of touch outside my immediate neighbors. Then, service began failing during calls (dropped calls), and the connections were often so poor -- static, strange humming noises, lack of volume -- that I needed to finish telephone business on my cell phone.

The whole process of installing MagicJack Plus and requesting that my old landline phone number be ported to MJ took about an hour. MagicJack ported my old landline number in just one day! The installed phone audio quality is just as good as my old landline and MJ plus will save me the landline monthly charges. Very Satisfied! Jay D

This could be a great product if they were honest and actually cared about customer service. I purchased this only for the times my cell phone would not work. First of all it took 3 times as long to arrive as I was told. Once it arrived it worked well but my friends and family told me my number showed up as a spam call the few times I used it. I spent hours trying to get a live person to talk to before giving up and sending an e-mail. They refused to give me a refund as I requested and only offered to waive the new number fee after a second e-mail. I have also gotten several e-mails for a 911 fee which I thought this was a complete year package when I bought it. I guess they win. I just stopped using it so they could not say I owed anything and will never purchase from them again.

After 7 years of use, I suspect my Magic Jack Go is failing. I called in to replace my device and all they want to do is sell me another device. (26.95) Then they put 4 additional fees on top of the price! (Admin, Shipping, Processing and Sales Tax.) I wanted to end the call and go to the survey and the young girl who STRUGGLES with English HANGS UP on me. This company flunks in customer service. All they want is your money and good luck if the device works.