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Overall Rating2.7 out of 5
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About magicJack

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magicJack Reviews

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Page 1 Reviews 0 - 10
Customer Service

Reviewed Aug. 14, 2023

I would also give them a 0 rating if I could. They are absolutely horrible to deal with. You have to press a million buttons when you call to get customer service, and EVERY selection you make directs you to their online site which is also useless. Yes, you can ask questions online 24/7, BUT you have to put $2.99 on your credit card to get an answer to your question! WHY? It says it's refundable, but if that is the case, why charge it in the first place? I put my renewal on my credit card on Saturday, August 12 and the charge is showing on my credit card, but the service is still not active as of today, Monday, August 14. I cannot speak with anyone to have this resolved, so my only recourse now is to ask my credit card company to reverse the charge. This has been a HUGE waste of my time trying to have this resolved. I will never use them again.

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Customer ServiceStaff

Reviewed Aug. 8, 2023

First of all, offering offshore customer service may not be the best experience for customers. IN THIS CASE, DEFINITELY NOT. I am very cautious about people asking to have access to my computer. This service team would only help me if I gave them access to my computer and would NOT help me otherwise. Even with telling them, that I am competent enough to do it myself, but had accidentally thrown away my packaging information. They wanted to access my computer or have me pay $29 for them to do it over the phone (Lifetime support). They informed me that it would take hours for me to do it, when they can do it in 10 minutes. I hung up and searched online myself.

I am an existing customer in the renewal process. I found info online and did it myself in less than 3 minutes. Why is this not information that customer service would share over the phone? JUST TERRIBLE! I will say that Magic Jack is an affordable phone service, but customer service must do better! You can register the Magic Jack yourself after it is plugged in by opening the site or YouTube could also help.

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    Customer ServiceStaff

    Reviewed July 29, 2023

    I called with my Dad on the line, and they refused to let us renew our subscription. My Dad is 87 years old handicap with some medical issues. And I could not just put money on his account to get his house phone working. Thank god he didn't have an emergency. I tried to do it on line and but it would not work. We spent 40 minutes on the phone. They said it was a security issue. For who?? Please put this money on phone number 19ihdjjej... Done. Where was the security issue??? Please review the phone call. It was made on July 29th 2023. Around 142 pm Pacific time.

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    Reviewed July 18, 2023

    When we needed the phones the most we were unable to use them. Spend the whole day calling technical support but they were mainly offshore salespeople that could not help. We filed a complaint with the FCC and started migrating our numbers to NEXTIVA. Magic Jack used to be a good company. Their service now is non existent.

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    Customer ServiceRefunds & Payouts

    Reviewed June 30, 2023

    Why don't they offer 0 stars? This could be a good company if they did business honestly and had ANY customer service. Unfortunately, their one and only goal is to get your money. They don't care if your service works at all! If you have canceled your service, etc. Once they have your credit card number, they will keep charging it. Their so-called Customer service is one solid brick wall telling you, "NO. We can't help you."

    After you battle their automated system and get hung up on many times you will feel lucky to finally be able to speak with a person. However, you will not be able to understand you and they won't understand you. They will lie and lead you around in endless circles pretending to be helpful, but the end result is no help and NO REFUNDS even when they are totally at fault, or they charged your card after you have already canceled your service. In the end you will pay far more than advertised. I have suffered with magicJack for many years. Anyone who has given it more than three stars tops is a new customer who hasn't dealt with their "customer service".

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    Reviewed Feb. 4, 2023

    VERY UNREASONABLE COMPANY TO WORK WITH. MagicJack has very difficult to work with support line. They require every single bit of information about your account in order to even begin to talk about your issue. They could simple call your MY number as part of their verification process but won't. My account is over 10 years old and for 2 years they have not allow me to cancel the autobill and end the service because they say something is not 100% verified. It is all a trick to keep people locked into paying for something they are not using anymore. I have called several times, files a BBB complaint and finally had to cancel the credit card to stop the autobill. VERY UNREASONABLE COMPANY TO WORK WITH.

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    Reviewed Jan. 25, 2023

    I was a magicJack subscriber for about 10 years. Initially, the great price was worth it, as I'm not on the telephone a lot. However, over those years, reliability in the service deteriorated significantly. I accepted I had no telephone during power outages, even though cellular service at my prior home was also unreliable -- putting me out of touch outside my immediate neighbors. Then, service began failing during calls (dropped calls), and the connections were often so poor -- static, strange humming noises, lack of volume -- that I needed to finish telephone business on my cell phone.

    After several years of increasingly poor reliability, I decided to stop my subscription. So what did magicJack do? Instead of honoring my current subscription until its end date, the company immediately cut off my phone service without notice. This required notifying my personal and business contacts by email (my cell phone service was also terrible). I wrote the company about my displeasure, and I've gotten no response. I'd never subscribe to magicJack again, and I'm skeptical about the reliability of VOiP telephone service.

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    Reviewed Jan. 6, 2023

    The whole process of installing MagicJack Plus and requesting that my old landline phone number be ported to MJ took about an hour. MagicJack ported my old landline number in just one day! The installed phone audio quality is just as good as my old landline and MJ plus will save me the landline monthly charges. Very Satisfied! Jay D

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    Reviewed Dec. 26, 2022

    This could be a great product if they were honest and actually cared about customer service. I purchased this only for the times my cell phone would not work. First of all it took 3 times as long to arrive as I was told. Once it arrived it worked well but my friends and family told me my number showed up as a spam call the few times I used it. I spent hours trying to get a live person to talk to before giving up and sending an e-mail. They refused to give me a refund as I requested and only offered to waive the new number fee after a second e-mail. I have also gotten several e-mails for a 911 fee which I thought this was a complete year package when I bought it. I guess they win. I just stopped using it so they could not say I owed anything and will never purchase from them again.

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    Customer ServicePrice

    Reviewed Oct. 13, 2022

    After 7 years of use, I suspect my Magic Jack Go is failing. I called in to replace my device and all they want to do is sell me another device. (26.95) Then they put 4 additional fees on top of the price! (Admin, Shipping, Processing and Sales Tax.) I wanted to end the call and go to the survey and the young girl who STRUGGLES with English HANGS UP on me. This company flunks in customer service. All they want is your money and good luck if the device works.

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    magicJack author review by Ellen Muraskin

    Sold in more than 25,000 retail stores, magicJack is an industry leader in direct-to-consumer VoIP services. It holds a number of foundational patents on which the VoIP industry is built and is part device, part service.

    • Deeply discounted pricing: Where other service providers charge a monthly fee, magicJack offers a variety of plans, with prices as low as $120 for five years.

    • Easy installation: Taking plug-and-play to a whole new level, all you need to do for installation is plug the magicJack between your router and your phone.

    • Service and equipment are included: When you buy magicJack for $49.95, one year of service is included in the price.

    • Calling on the go: Send calls to your home straight to your smartphone without using any of your plan minutes. Data speeds affect call quality, so be sure to use 4G or a Wi-Fi network.

    • Free magicJack-to-magicJack: While all local and domestic long distance are free, international calling is only discounted unless both caller and receiver have the magicJack. Any calls from one magicJack to another are free.

    by Ellen Muraskin VoIP Advisor

    Ellen Muraskin has been writing about telecom and IT since 1993 when she joined the marketing department of Dialogic. In 1996 she joined the editorial staff of CMP’s Computer Telephony Magazine, rising to Executive Editor before joining Ziff Davis Media to launch the VoIP topic center of their site. She served as senior copywriter for IT infrastructure company Raritan and has written and edited for several publications.

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