Frontier Communications Reviews

My Experience with Frontier Retention -PHENOMENAL - KERRY G. Kerry G, with Frontier is smoking hot awesome for the customer service of the retention dept. It took me forever to get to her and they hide their phone numbers and want you to use apps, but after multiple frustrating people and 2 hours of my time, Kerry took care of everything with the approval of her manager.

I switched to Frontier, and had my install this a.m. in Vernon, CT. 5 STARS to Trevor, the tech who came out and did the install. Professional. Knowledgeable. Polite. Most of all, was able to guide me through the set up so ALL of my devices (I think, 12), connected automatically, with no hiccups or issues. Fingers crossed that the streaming service lives up to the hype... but, I can't say enough good about Trevor and his role in getting things up and running. Thanks Trevor!

I started with Frontier five years ago for its home internet service, and it has been an overall very good experience. When we first started, they didn't have the fiber optics, which meant that we had lower MBPS which led to a lot of buffering in our programming while streaming. However, once the fiber optics was introduced into our area, our speed and internet service got much better. But even during those slower, more difficult times, their customer service always tried to get us the help we needed.

I am sticking with Frontier. I had an outage during the Milton hurricane. I chatted online with a Tech who was helpful but still couldn't get the service back on. My wife reached out to the CEO of the company and several principals and we got an instant response. They were helpful and concerned and moved up the date to restore my service. As it turns out, I was the one responsible for not having internet. I had the router plugged in incorrectly! I must have misunderstood on the chat but I had it plugged in wrong. When the Tech arrived, he plugged it in correctly and instantly had internet.

Frontier Fiber - 2GIG: We moved from Xfinity to Frontier in Aug due to unreliable service. The entire process from ordering, installation and setup was the most painless ISP experience I've had in 20 years! So far everything is running (router, wifi EERO mesh) good. Ethernet speeds are around 1.2-1.4 gig downloads and higher uploads. WIFI is not as strong but no problems with coverage in our 3500 sq ft single story. I am paying slightly less for better service.

Where do I begin. This experience was not good. From Day one I attempted to pay my bill. Logged through the website and the website said. "You don't have access to this page yet. Once your internet gets installed, then you can." Then it had a link to a supposedly really good app. Which attempted to log into the app. Nope, same thing, telling me I need to wait for the internet to come. Mind you internet is sitting in my living room here. I attempted to call customer support and was met with a robot. Whom which I managed to get pissed off enough to bring me to a actual person. To which she charged me 10 dollars for speaking with her. And told me there was a ticket in, and it was indeed their fault. I thought all was fine and dandy. Nope, now my bill is sent to collections, and I have a collections agency trying to contact me on an unpaid bill. Definitely will not be staying with you guys once everything is sorted out.

I got a much better deal for more than what I had regarding the internet service, so naturally, I canceled Frontier. I was told by the customer service rep (Stephanie) that Frontier does not prorate billing, and this is a monthly account, so I would have to pay for the entire month. Who does that? I paid for days that I am not using Frontier. Incredible!!! I never heard such a thing. Have I knew, I would have done things differently! Anyway, I am so surprised they are still in business conducting such poor customer service!!!!

When I first started using Frontier, they were fantastic. That was three years ago. Now I hate my life every day. Half the time during the day the thing doesn’t work. The speed is slow. My laptop won’t work at night between pm and 1 AM guaranteed the Internet is gonna go out for 20 minutes. You look at the app it says no problems. Your connection is fine. You check speed test it’s in the dumpster. There’s no good place to call and complain or talk about it because no one answers the phone. I recommend getting an antenna and pointing it at space before committing to these guys.

When I go online to pay my bill, Frontier advertises that you can save $10.00 if you sign up for autopay. I signed up to save money, I got my bill today, same amount as last month. I called them and found out, that the only way to get a discount is if you have internet. Nowhere does it say this on the page. I cancelled their internet in January because it sucks!

I had the craziest thing happen to me. A sales person walked into my business selling Fiber saying we'd be the first customers in the area. We signed up, installed. I checked online that we got correct 2 gigs I asked for. It looked like 1 gig, so I called. Customer Service said they don't even have 1 gig available and I don't have Fiber, I only have regular internet as they don't offer Fiber in my area. I canceled everything (couple of days of install). Texted the sales person and he promised to get to the bottom of it (still waiting to hear from him). Then I got the bill charging me for install and internet.... Excuse me? You lied to me, inconvenienced me and have the audacity to charge me?