Frontier Communications Reviews

I want to give a special thank you to Frontier tech Antonio, who worked in San Dimas, Ca in mid-Oct. who was willing to come in bad weather to check the broken phone line and fix it. I have to give him 5 stars for his professionalism.

I have been a customer for many years. Always have been given the lowest price possible and was just offered an even lower price with a higher speed. My install tech SHERMAN was great!! Thanks for caring about your customers. 5 STARS!

My Experience with Frontier Retention -PHENOMENAL - KERRY G. Kerry G, with Frontier is smoking hot awesome for the customer service of the retention dept. It took me forever to get to her and they hide their phone numbers and want you to use apps, but after multiple frustrating people and 2 hours of my time, Kerry took care of everything with the approval of her manager.

I switched to Frontier, and had my install this a.m. in Vernon, CT. 5 STARS to Trevor, the tech who came out and did the install. Professional. Knowledgeable. Polite. Most of all, was able to guide me through the set up so ALL of my devices (I think, 12), connected automatically, with no hiccups or issues. Fingers crossed that the streaming service lives up to the hype... but, I can't say enough good about Trevor and his role in getting things up and running. Thanks Trevor!

After 1.5 hours on the phone with about five unqualified customers service individuals finally I was transferred to Michele who was wonderful and in no time gave me a ticket number and set appointment for the service I needed. Frontier needs more employees qualified like Michele and you will never have people cancel service with Frontier. Elena G. from Oxnard California

They sent a third party technician out who damaged my AC unit and thought he drilled into a gas line so he had me call 911. Fire department came out and cut into my drywall to see it was the AC unit. I filled a claim through Frontier that was closed immediately saying the third part is working with me which was not true. When I contacted the guy he originally said call him with the estimate but they stopped answering my call by sitting on the phone in silence multiple times. Then I call frontier and tell won’t pay for my damages of $1750. Wow!! I canceled the service and I’m suing the third party.

If you have any other options for internet or tv service, TAKE IT. It would be nearly impossible to describe how awful Frontiers customer service is. I spent 45 minutes on the chat line to get information about a bill from DECEMBER 2025. I cancelled service November 6, 2025. I spent 90% of the time waiting for a response. FIND ANOTHER PROVIDER. FRONTIER proves cheap is not always better. One last thing: I paid for 300mbps download that NEVER got over 100 mbps. FIND ANOTHER PROVIDER. FIND ANOTHER PROVIDER. FIND ANOTHER PROVIDER.

I was offered 1 gig for $49.99 per month with an additional $10 discount for auto pay. It's been 6 months my bill is usually around $80 and my speed is between 10-12 MPS so roughly 1/10. I have talked to numerous people and continue to the were working on speech. Today I canceled to find out I have to pay an additional restocking fee. Minimal research shows the have had to settle multiple lawsuits for the same practices if anyone knows of similar lawsuits pending here please let me know. I know Verizon is in some type of buy out and that will probably end without any compensation. I believe the federal government should look into this BAIT AND SWITCH. HAS LONG AGO BEEN BANNED.

I am beyond frustrated with Frontier’s customer service and equipment issues. We are now on our fifth remote control because the volume button keeps failing on every single one. Each time, Frontier insists the remote is “defective” and sends a replacement, which does not solve the problem. Today alone, I spent an hour on the phone with customer service trying to reprogram the remote. Instead of fixing it, the representative actually made it worse and was unable to return it to its previous (barely functional) state. His solution? Send us yet another remote, which would make this our sixth. That is completely unreasonable.

Switched to Frontier in May 2025 as they offered 1GB up and download speed and as I am working from home this was exactly what I needed. Unfortunately, six months later I was left with intermittent internet access to 5 days without any internet, to speeds ranging from between 6MB to 45M. I. have now spent a total of 14 hours on the phone with various tech support, switched out the router, switched out adapter and was told a technician would come out. Waited all day on a Friday with a no show due to the system cancelling the tech, why you ask? Because the system decided they did not need to come. I then called again to cancel the service and was told the would send someone on Monday. I gave them another chance and again a no show. I had two outages this morning each about 30 minutes. So now I am canceling.