Consumer Complaints and Reviews
I am getting charges for an 800 # to set up voicemail and a web page! They said I ordered it. I did not order it. I am a 73-year-old woman. Why would I need a web page?
For the past days, my phone has been going up and up. After checking, I found two 3rd party charges on the bill. I don't know where they came from. I asked the phone company about the charges and they say they know nothing.
Your phone carrier is mandated by the Justice Department to refund your money and stop the 3rd party billing to your phone. You do not have to pay the 3rd party billing charge, and your phone company must reimburse full refund! Ask for a 3rd party block now!
The parent Company of ESBI (Enhanced Services Billing, Inc.) is Billing Services Group (BSG). This company is incorporated in Bermuda and operates its scams within the USA. This group of high profile thugs is never implicated whenever scams of cramming, slamming, credit card scams, etc. are investigated. BSG trades on AIM under BILL.
This is a multibillion dollar scam, and has been in operation for over 20 years. I tried to find the BSG office in Bermuda on Google maps, but show only a street with small office buildings and a blank space where BSG supposedly is. I wonder how many of our fine distinguished politicians in DC own shares in this group, or are lobbied by this group, as they are unwilling to stop their theft of American citizens and close them down.
Website of BSG states registered ISO/MSP for the following banks: Wells Fargo, N.A., Walnut Creek, CA and Merrick Bank, N.A., Woodbury, NY. This theft is happening to millions of Americans, yet nothing is being done to stop it. Only you can stop it by demanding a block on your phone, and a full refund. The phone companies have to do that per the United States Justice Department. The recent investigation was headed by Rockefeller. Research for more info. The more informed you are, the better you can win against the scam. I was cram scammed too, and I received full reimbursement of 3 years of payments on my phone for these unauthorized charges. I also have a block on my phone. Good luck.
We have made countless calls to ESBI telling them that we have never signed up with them and that we expect to have a full refund for all of the months they have been taking the $14.95 fee from us. We have made a number of calls to Verizon regarding this and telling them the situation and they have told us they would help in any way, but have not done anything about it either. I refused to pay the Verizon bill and then they (Verizon) shut off my services. I had to pay them in order to have my service put back on. This is total BS - there must be something that can be done with this.
I don't understand why and how this company is charging my monthly bill $14.95 for a service I didn't ask for or sign up to receive. I spent an hour on the phone with Verizon and of course, the operator for Verizon had no clue and couldn't help me in any way. It's maddening that somehow this can end up on my bill and that Verizon can allow me to be billed for something I didn't authorize.
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I called Verizon in regards to the escalating phone charges to my phone and asked about the other charges. I was advised it was ESBI of whom I have no idea who or what they are. I was given the number 800-460-0078 and spoke to the rep. Since Dec. 2010 I was charged $14.95. In Jan. 2012 I was charged $30.91, and now Feb. 2012 it’s another $14.95. I believe this $40.92 listed as other as well. I asked for a refund of all these charges and my address was taken. And no sooner than the call was completed, I was told they will not send a refund. I am asking for help to have this money refunded to me. This is outright fraud. I do not deal with this company nor have I ever purchased anything from them. The e-mail address that was given to me, I seldom use it. Please help.
Since 1/11, ESBI has been charging me for some unknown services that I did not reques,t let alone know what on earth they do. Even after reading over your web information, I have no idea what you are about. I requested to be fully reimbursed for all your charges that you have fraudulently charged me for and I paid. Furthermore, I requested a full account sent to me for the past year. I was promised it would be sent and it is now going on ten days and I haven't received any correspondence yet.
I have no idea why this is showing up on my Verizon bill. All of the sudden, a $12.95 fee is showing up under miscellaneous charges. What is this and why is it showing up on my bill? Thank you. I want to be reimbursed these charges now.
I began receiving phone calls from people stating they were calling on behalf of Verizon and offering a service, etc. Every time, I would state that I was not interested and would ask to be taken off of their promotional call list. They would agree to remove our number, but the calls continued flooding in on a daily basis. I was even told on several occasions that someone from my office requested to be contacted! It’s not true! I began calling and emailing Verizon every time I got a call. I was told by them that it was a 3rd party company calling and that there was nothing they could do about the incessant soliciting calls.
From December 2010 to December 2011, I had been charged $14.95 from CenturyLink (CL) for third party charges from ESBI for spam blocking. I called CL to make a complaint. They was unaware of why these charges were on the bill and had no idea for what. I explained I had service through them and they should at least be able to explain why they are charging me such a fee and for what specific reason. They are clueless as to who ESBI is or what service they provide but are willing to charge me on top of their bill! I never signed up for such a service and have never heard of this company.
I called the number as was told to do by CL and this company did not want me to call my phone company, that the charges for the last three months would be refunded to me. I asked about the rest of the money they stole from me, and I am to call back on Monday as their "escalation team" is not in during the weekend to dispute the charges they placed on my CL bill. How is it that CL can allow other companies to include their fee on the bill? I did not sign up with ESBI. This company is linked to ** when we googled ESBI.
I am retired and don't need to look for a job. I do believe this company is targeting senior citizens and should be stopped. When I threatened to contact the Missouri Attorney General's office to report, "Odie" played as if he could not hear me and stated since he was not able to get a response. He was disconnecting the call. When I tried to call back the company, they had blocked my phone. I used another cell phone and lo and behold, Odie was on the phone again to answer my questions and finish my call. Of course, I mentioned to him of his hanging up and placing me on a block.
Funny how that happens when they don't want to hear your complaint. Well hopefully, there will be enough complaints that someone in Missouri can shut this "business" down and stop taking advantage of us.
I have $14.95 billing for the past ten months and have not seen a refund yet. Centurylink cannot help; they gave me a phone number, 18884583727 but that gives you another number, 18003533300 and it is a sex line!
I was cheated out of about $150.00 and I am not happy.
The charges were in the amount of $39.95. They said that I had authorized the charges; they would cancel my month subscription, and have the charges removed. I would like to know how they are allowed to call you to verify a name and address, and find your information when you tell them that you didn’t fill out any forms online they, and they charge you anyway.
I’m sick of the telemarketers having more rights than my business. I hope that soon there is no call list for businesses so that my day can be spent on my stuff, and not the telephone telling telemarketers to stop calling me. Where are my rights? I pay taxes. I pay my bills without picking up the phone, and bugging people every single day of the week (even on Sundays); people, really!
I have received a third party provider charge of $14.95 per month for a Voicemail monthly fee from ESBI company on my CenturyLink monthly phone bills for Jan, February and It would have continued, had I not caught it. I have never requested or ordered any services from ESBI. These charges from ESBI sound very much like a scam to me. Someone sends this company a virus and get them shut down.
I received my December bill and saw a $14.95 charge from a 'Third Party Provider' that was fraudulent. I called ESBI and was told that the charge was on behalf of "MY INFO GUARD" and then gave me a sales pitch about it. I was also told by Monique ** that I had authorized this charge! This was ** and I told Monique, emp. #0241, that the charge was fraudulent and I wanted it removed immediately. She then told me it may take 2 or 3 billing cycles before the charge was removed!
This is a scam by ESBI and Centurylink telephone by making card holders accept these blind charges and then make money from every transaction they can get through. Upon speaking with a Supervisor at Centurylink, she told me there was nothing they could do and she was not aware of any profit in billing these '3rd party' transactions. More **.
To complete this story, I am no longer a customer of Centurylink and moved all to Comcast for less than 50% of our Centurylink bill! For those of you who still have Centurylink, go to their web site and call the number that blocks all '3rd party' charges without a written authorization from you. These transactions should be against the law, and there is no telling how many people don't know they are paying these ** charges.
CenturyLink phone bill charged $14.95 bogus charges from one or both of these companies since August 2010. The charges were for supposedly phone related services. At first, we did not challenge the $14.95/month, but when two charges totalling $31.10 were on my November bill, I took a closer look. I did some internet research, and attempted to contact the companies.
I had never spoken to or heard of these companies before now. I tried the phone number (*** *** ****) for ESBI two times. Both times, I was told offices were closed and to call back between 9 and 8. Then the time I called, it said between 8 and 10. I contacted PaymentOne and spoke to a Jeff. Once he confirmed my phone number and address, I told him I was not giving him any more information. I told him I had not authorized any such charges and wasn't paying them.
Jeff asked if I had contacted my phone company. I said I would be first thing in the morning. I also told him I was filing a complaint with the FTC and he immediately hung up on me. When I tried to call back, I received the message that I had reached the Self-service Center.
Jess (husband) talked to Monique and informed her that we were not going to pay the $14.95 because it was not authorized in the first place. She asked for the email address and his birth date to which he did give the email address, but didn't give her his birth date. He informed her that this would not be paid. Monique give him a confirmation number of ******. Please check into this because I know there have been other complaints about this outfit that have been published.
I have received a third party provider charge of $14.95 per month for a Voicemail monthly fee from ESBI company on my CenturyLink monthly phone bills for Oct., Nov., and December 2010. I have never requested nor ordered any services from ESBI. These charges from ESBI sound very much like a scam to me.
ESBI is apparently 3rd-party billing millions of telephone subscribers through their provider by tacking on bogus charges to monthly statements. In my case, CenturyLink Telephone is well aware that these charges are bogus but allow them to be included on the bill they send to you along with your regular monthly service. Total collusion between ESBI and the phone companies, which Include Verizon, AT&T, Qwest and others.
ESBI (iCloser.net) charged us $49.95 for a service never requested, authorized, or received through our Qwest telephone bill. Qwest says they can't do anything about it, and ESBI refuses to reverse the charges. They say a 14-day free trial was authorized, and if not cancelled, charges to our phone bill would be made. No 14-day trial was ever authorized.
I spotted an unauthorized $39.85 charge on my Verizon phone bill from ESBI for something called ‘Biz Value Online’. It is not authorized by me. Don't waste your time calling ESBI, just call Verizon customer service/billing department, Verizon immediately removed the charge, submitted a report to their complaint department and added something called a ‘cramming block’ to my account with no charge to me to prevent future occurrences.
The $14.95 voicemail charge appeared on my local phone bill without any request for service or authorization on my part.
Have been billed for months $14.95. Called Verizon to complain. Told them they didn't have a number for me to call. I put a block on my account. But I want the money they have stolen from me. I had to pay a bill of $160 so my phone would not be cut off. I have a daycare and need a ground line. My bill is never over $30 a month being all I have is a standard ground line. This caused me great hardship. I feel very much like money has been stolen and they should pay me for that.
I received a bill from Century Link with a charge from ESBI of $14.95 for an "electronic fax on Nov. 15" which was unauthorized by me. I looked ESBI up on internet and found there were numerous others that were also charged for non-existent service billed through their phone company. I called ESBI at 1-888-300-3724 on Saturday, November 27 at 2:45 pm. I was kept on hold for 29 minutes. A person came on the line, claimed to be a supervisor, claiming that a charge was authorized on November 15. Full credit was for $14.95 plus taxes. Confirmation # ** provided within one to two billing cycles. Information will be sent by USPS for email address and DOB provided to initiate the charge.
A mysterious $14.95 showed up on my November Verizon bill. ESBI was all it said. Been reading about ESBI and finally called them at a number provided to me by Verizon. Called them and discovered that my wife had authorized this when she visited some web site called Employment_list.com or something like that. That's all I needed to know. This happens frequently with people who are not net savvy. They click on something that's really not what they think (such as a complimentary gift or something). Bingo! They got you.
It's the old bait and switch. It's unethical. It's a damn nuisance. But its perfectly legal. It's like the old tourist trap down in SC that had advertised for miles, "Come see the biggest Bull in the world for only $5! " Of course, you pull over when you arrive there. And after paying your $5, you find out that they were entirely correct. Lesson: Get savvy, and make sure your relations become so as well. Could have been out $40 bucks. But they say they will refund "all" of my money in the customary two billing cycles. We'll see.
For the 2 months, I was charged $14.95 on my Embarq phone bill. I called them as I was told it was 3rd party billing and I would have to call ESBI. A very rude customer service person told me I signed up online for this voicemail and Coast-to-Coast long distance. I indicated I never did. She claimed I did it on line. And she wanted me to verify my e-mail, in which I didn't. I told her if I did it on line, then they had my e-mail. I told her I wanted it removed immediately. She told me I would get a credit. I then called Embarq. They said they can add 3rd party billing. Some people like their cell phone or TV added to the phone bill. I told her it was coming off and I would be receiving a credit. She also indicated she would put a 3rd party block on my phone. Embarq was very helpful.
ESBI Aka BLVD Network, LLC charged $14.95 through my phone company, AT&T without my consent. This is a scam. Please do something about it. I am not the first one to experienced this.
Received my monthly bill from Centurylink and noticed a third party charge of $14.95 from ESBI-Enhanced Services Billing for Electronic Fax Mo Fee. I called and was told that someone at my home signed up for this service. I have no idea what this is and why Centurylink just lets anyone put a charge on my bill without my permission!
Was told that they would refund my account, for this month and since they already charged me for the next month. They would also refund this too, but it would take two billing cycles before it shows up. What a scam!
Today, 15 November 10, I got my Century Link phone bill and saw that my bill was almost $15 higher than last month. After talking to a customer service agent, she told me to look on page 6. There was a charge of $14.95 for electronic fax monthly fee. I called ESBI and told them that I did not sign up for this service. They said that they would credit me and I told them that the telephone company has already put a block on these charges. This is definitely a scam and something should be done about it. Be sure and check your bills as soon as you see a difference between last month and this month's billing.
ESBI added themselves as a third party provider on our Verizon phone account as of 10/10. They charged us $14.95 per month for October and November for fax services. We never authorized this change on our account and Verizon has no record of us making any changes to our account. For the past month, we have been receiving advertisements through our fax number at all hours of the day and night. We have never had this problem before.
I initially contacted Verizon to complain about this influx in advertising calls when I was told that Verizon does not provide the service for our fax and thus found out about ESBI. I looked them up online and see that a lot of other people have had the exact same thing happen to them as of October, 2010. I called up ESBI and asked for this service to be canceled immediately and a credit to our phone company for the past 2 months statements. The customer service rep. complied with my request. I asked for proof of authorization of my making this change and she asked for my email address and date of birth in order to provide me with this info. I felt uncomfortable providing any further personal information to this company that I believed to be a scam.
I had a charge on my Embarq bill for $14.95 to ESBI as a third party provider. It was a charge for electronic fax mofee, whatever that is. I immediately looked it up on the internet and found the info on the Federal Trade Commission. I looked further and found this website. After reading other like complaints, I sent another email to Embarq and informed them I would not pay this charge nor will I call ESBI. I had a third party block put on my phone a long time back, but it apparently is not there any longer. I asked Embarq to put this block back on my account. How this can be legal is beyond me.
ESBI - Enhanced Services Billing Inc. Company Profile
- Company Name:
- Enhanced Services Billing Inc.