About C-Flex by Cortel
Cortel has been supporting telecommunications solutions for thousands of companies worldwide for more than 40 years. The company offers a VoIP system that is used by small and large companies, including American Express, Ferrari, Wilson Sporting Goods, Pepsi and Harley Davidson. Cortel works with companies in industries ranging from financial, professional services and manufacturing to hospitality and health care.
Overall Satisfaction Rating
- 5 stars26
- 4 stars0
- 3 stars0
- 2 stars0
- 1 stars0
- Multiplatform phone system
- Straightforward pricing
- Many included features
- Little company info available
- Must schedule demo for more details
Cortel Technologies offers a VoIP phone system through its C-Flex product. Businesses can video chat, text or call from various devices so they can be more responsive to customer needs and efficient with their time.
What is Cortel C-Flex?
Cortel is a company that maintains and installs phone systems designed to help businesses improve operations. Its product, C-Flex, uses VoIP technology to provide more ways to communicate and ensures that everyone on your team is easy to get in touch with.
Whether co-workers are in the office, on the move or working from home, C-Flex helps customers receive better service through shorter wait times and more productive interactions. The system helps your company improve its communication with easy-to-use features like business texting, one-click video meetings, mobility, regularly updated professional recordings, WebChat, call recordings, performance reporting and more.
How does Cortel C-Flex work?
C-Flex replaces the traditional desk phone system with a simple service that lets you add a mobile phone, tablet or computer for calls, business messaging and video meetings. A browser page for your computer and a mobile app provide immediate visibility into the entire company and all employees are just one click (or tap) away from having a conversation. You’ll no longer need to look up company extensions and will know in advance if someone in unavailable.
There are many additional benefits with C-Flex. Mobile apps can keep your business up and running when your office loses internet access or power. Call recordings can provide critical records when you need them most, and employees are protected because their personal telephone numbers are not displayed when calling customers. Customers are protected because they won’t call ex-employees’ personal phone numbers.
C-Flex helps companies become proficient in delivering modern communications like business texting, video meetings, WebChat, professional recordings and more.
You can schedule a demo to assess your business’s needs and see how C-Flex works with your business in as soon as one week.
Cortel C-Flex costs
Cortel C-Flex lets you call, text, video and web chat on phones, computers and mobile devices for $22 to $10 per user (depending on number of users). It includes hundreds of features and unlimited domestic calling.
For an additional fee, these add-ons are available:
- 250-party web meetings
- The ability to transcribe all recorded calls
- Professional recordings
- Omni-channel contact center
- Business texting for all users
- Enhanced voice and text (surveys, campaigns, customer updates, etc.)
Cortel C-Flex FAQ
- Where is Cortel C-Flex available?
- C-Flex is available and supported in the U.S. and 35 other countries
- Does Cortel C-Flex let you choose your features?
- Cortel C-Flex offers one plan with hundreds of features and optional upgrades. Prices are primarily based on the number of users.
- What upgrades does Cortel C-Flex offer?
- The company offers several upgrades, including:
- 250-part web meetings (system comes with 100 max)
- The ability to transcribe all recorded calls (system comes with recording for all calls)
- Professional recordings (two, four or 12 per year; system comes with one)
- Omni-channel contact center (system comes with contact center suite)
- Business texting for all users (system comes with one on main number)
- Redundancy (system comes with 99.99% uptime metric)
- Enhanced voice and text (surveys, campaigns, customer updates, etc.)
- Is Cortel C-Flex a cloud-based service?
- Yes, Cortel C-Flex uses cloud technology for its phone systems.
Is Cortel C-Flex legit?
Cortel has been supporting telecommunications solutions for thousands of companies worldwide for over 40 years. The company helps businesses upgrade communications with customers through well-designed phone systems that meet the needs of staff. Businesses looking to modernize aging or clunky phone systems to one that’s more flexible and efficient will benefit from the cloud-based VoIP phone system Cortel C-Flex offers.
A link has directed you to this review. Its location on this page may change next time you visit.
- 3,148,596 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Take it from a customer of 10 years, Cortel Technologies is a great company with strong customer support and a deep knowledge of their products. They also have the feel of a small family business. When you call you know the names of the people you speak with and they know your name. The same goes for their technicians. They usually send a technician that is familiar with your space so it allows for any necessary fixes, adjustments or updates to go smoothly. Overall, they are experts in their field with a strong background in telephony and digital communications and I would recommend them for your business.
Matt, we are very happy have earned a positive review from you after all these years of support. Thank you for being such a great customer and please connect with me whenever you need assistance in any way. Andrew
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Ferrari USA has been using Cortel for more than ten years and switched to C-FLEX in 2019. It has been a great experience for us, cutting costs and dramatically improving how we communicate internally and with customers. Luckily, we made the change just before the pandemic and were prepared to support a large remote workforce. We wholeheartedly recommend Cortel and C-FLEX.
David, it is an honor to work with you and Ferrari USA and we look forward to being a vendor for the next 10 years. Andrew
We are a very busy office and when we met the team at Cortel for the first time, we quickly learned that they were the best fit for us. They came to our office several times to assess our day to day activity, asked a lot of important questions and came back to us with their recommendation. We are very happy with the solution they installed and more importantly, we are thrilled with the level of service they provide. I highly recommend Cortel and give them five stars!
We highly recommend switching to the Cortel phone system. Their phone system has a lot more to offer than our old one and is less expensive.
• With C-Flex you never miss an important phone call again - you can set your number to ring both the office and your cell phone.
• Always stay connected, get your voice messages as a text to your email - Great for when you are in meetings.
• Add multiple people to an existing phone call - great for those impromptu conference calls.
• Transferring calls at a touch of a button – whether they are in the office or on the road!
• With our new phone system, no more keeping track of everyone’s schedule, they can program their phone to “Out of office”, “in Meeting”, “available” by using the C-Flex app on their phone.
• We are a 24/7 operation, changing the afterhours contact person is simple and straight forward. You can even program the after-hour feature to roll the call until it is answered.
• Office closed due to bad weather, no need to worry, you can access your phone system from the safety of your own home. Log on through the internet and change your phone system from in the office to the afterhours auto voice attendant or forward all calls to your cell phone.
Brenda, it was a pleasure working with you one year ago and I'm here to help whenever you may need. Meanwhile, we'll keep updating you on the great new features that we keep adding to C-FLEX.
Being a longtime customer of Cortel, we didn't take for granted continuing service with them, until we bench-marked what they were offering to the market. Once we starting having demos and comparing platforms, we realized we had to stay with Cortel. The overall experience they provide is one that makes you feel very comfortable. We did a very large migration from a hybrid VOIP/PBX, with hundreds of DID lines, and their team was very patient and thorough. The technology offered to us was better than that of most competitors and their pricing was very aggressive. I would highly recommend for any company to use them, regarding their telecom needs.
Thank you Anthony. We attribute our success to great customers like you. Thank you for your loyalty!
For over 15 years Cortel has saved the day many times for me and I would highly recommend them. They have always given me a rapid response and provide competent skill in solving our communications issues. Along with this they have always been very competitive to keep down our costs.
Andrew and Henry were very knowledgeable and responsive. Class A professionals. Having 13 locations nationwide using multiple carriers and needs was no easy task. Identifying all of the numerous phone companies we used and lines was a challenge but Andrew made it as easy as possible for me.
Our phones & equipment have been extremely reliable. Cortel service, when required, have been responsive, knowledgeable and very helpful. Fees are very fair. They have also been very instrumental in assisting us with our ISP providers and providing and evaluation several options.
Len, thank you for sharing this review. It's been a pleasure working with you. I'm ready to help anytime you need. Andrew
Andrew did a very good job introducing C Flex to my company. As Cortel is currently our vendor on a Mitel system, I was excited to know that there is a system out there that is similarly feature rich but that looks to be easier and more intuitive to use. Hopefully it can help streamline communications within my company. Looking forward to hearing more in the near future!
We have been with Cortel for over 15 years, We are very happy with the service and with our Rep, Filomena **. We highly recommend your company and Filomena **. Excellent products, excellent customer service and excellent response time. We would definitely use the company again.
Thank you so much Anna. I appreciate customers like you. Thank you for your loyalty and your referrals!
The Cortel team is always so wonderful to work with as the employees are very professional and patient with everything they do. With that being said, I am extremely pleased! Thank you all so much, I am now a lifelong customer.
Cortel has been our vendor for 6+ years. We are very happy with their service and professionalism. When we call for service, you are not a number, they know us by name and always go above and beyond to ensure our system is working 100%. We often have issues with our Internet carrier and Cortel jumps right in to help. I would recommend them to my family and vendors. Great job Cortel! 5 Stars in my book!
We recently underwent a big move of our offices as well as changing our phone system to a cloud based system. Cortel was extremely professional, knowledgeable and helpful throughout the move and change of system. We highly recommend their services.
Gina, we are grateful to have you and your company as a customer and we hope to deliver the best experience possible in this partnership. Thank you, Andrew
Professional and knowledge technicians willingness to teach and answer any questions. Reliable customer support, Company provides various options and flexibility for our business needs that applies to our company standards. Overall, we are satisfied with Cortel as our company phone provider.
Thank you Kervin. It has been a privilege to work with your company for the last five years. I'm here to help anytime you need.
Over the last ten plus years, I have enjoyed working with Cortel and their team. Not only have they helped us with our voice and data needs, but they have been instrumental to our company's success. Their expertise and attention to our needs have resulted in our company delivering better service to our customers and helping us lower our monthly costs with their C-Flex Solution. They are a pleasure to work with, and I would gladly recommend them!
It has been a pleasure working with all of you. Thank you for the wonderful review!
Had a great time with the whole project from the sales team to the install. Project management timeline given for the build was accurate and expectations were satisfied. Would definitely recommend the whole Cortel team to all my business associates in the future!
What a true treasure to find a company of integrity, honesty, and knowledge. Cortel was able to assess our business, design a plan and execute with professionalism and on time. Their dedication to understand our business and knowledge of telecommunications and data network was extremely helpful when offering suggestions, we did not think of to help improve our effectiveness as a company.
Thank you Paul for becoming a Cortel C-FLEX customer and we are excited to help your company provide great service to your customers. Stay tuned for some exciting new features in 2021! Andrew
When looking to purchase a new phone system. Cortel was clear and transparent from sales to the install. Cortel gave me all options and pricing with no hidden costs. It is reassuring that there is still at least one honest, hard working company left in the communication industry. Thank you Cortel Technologies!
I've been using C-Flex from Cortel for the last 6 months and it's helped me host meetings and stay connected to my team across the country. It works so much better than zoom or other settings and helps our team feel connected. The price is amazing and the benefits are countless. I've already told many friends to reach out to Cortel. The future of the world is digital and having options for voice, video, and text is very helpful.
My law firm, that spans the North and Southeast and includes 5 offices, switched to Cortel at the beginning of 2020, which was a lifeline during Covid. The ability to have calls routed directly to our cell phones meant we did not skip a beat in staying in touch with our clients. It's user friendly and affordable.
Nick, we appreciate that you took time to submit this review and look forward to a long and prosperous partnership with your firm. Sincerely, Andrew Ramsey
Cortel has provided us with excellent service. They are attentive and extremely competent. Any issue we have ever had they address it in a timely fashion. We are pleased their service. Filomena ** has been a great representative and is always there for me!
The team at Cortel Technologies has surpassed my expectations on every level. From my initial contact with their VP of Sales to their Customer Service department and technical engineers, Cortel has been up-front, fair and entirely competent in their abilities in maintaining our Hosted VoIP phone system. I recommend their products and services to any business looking to improve their communications solutions as a whole and consolidate their monthly bills all while saving a great deal of money!
The company is supportive and knowledgeable of the different services we need. They are my go-to company when it comes to data or voice. Our account team is very professional and trust-worthy. Excellent service, fast responses, product delivered as expected.
Thank you Darwin. We appreciate you and our long lasting business relationship. Thank you for your loyalty!
Any phone company can provide you with phone products, but Cortel doesn't do just that. They provide you with non-pushy sales reps, hands on support, knowledgeable programmers and overall, just PATIENT employees. We switched over to Cortel about 8 years ago and just last month, switched over to a cloud based system with them. Everyone we've dealt with from the start, to the finish, and everything in between, have been amazing. I highly recommend the company as a whole.
Thank you Amanda. I truly appreciate your loyalty. Cortel wouldn't be successful without customers like you, so thank you for being a great customer!
Love the new service. There were a few bumps in the beginning, but Cortel worked through them and we are so glad we made the change. It has helped grow our business tremendously! I would recommend C-Flex to any business trying to work remotely.
I've worked with Cortel for years, and found them to be the most knowledgeable and helpful telecom provider in the region. The team has the experience and ability that get the best results. I've recommended Cortel to my clients every time they needed Telecom help.
Thank you, Casey. We appreciate your comments and plan to work with you for years more. Andrew
C-Flex by Cortel Company Information
- Company Name:
- C-Flex by Cortel
- 2 Executive Drive, Suite 140
- Postal Code:
- United States