C-Flex by Cortel

C-Flex by Cortel Reviews

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About C-Flex by Cortel

Cortel has been supporting telecommunications solutions for thousands of companies worldwide for more than 40 years. The company offers a VoIP system that is used by small and large companies, including American Express, Ferrari, Wilson Sporting Goods, Pepsi and Harley Davidson. Cortel works with companies in industries ranging from financial, professional services and manufacturing to hospitality and health care.

Pros & Cons

Pros
  • Multiplatform phone system
  • Straightforward pricing
  • Many included features
Cons
  • Little company info available
  • Must schedule demo for more details

What is Cortel C-Flex?

Cortel is a company that maintains and installs phone systems designed to help businesses improve operations. Its product, C-Flex, uses VoIP technology to provide more ways to communicate and ensures that everyone on your team is easy to get in touch with.

Whether co-workers are in the office, on the move or working from home, C-Flex helps customers receive better service through shorter wait times and more productive interactions. The system helps your company improve its communication with easy-to-use features like business texting, one-click video meetings, mobility, regularly updated professional recordings, WebChat, call recordings, performance reporting and more.

How does Cortel C-Flex work?

C-Flex replaces the traditional desk phone system with a simple service that lets you add a mobile phone, tablet or computer for calls, business messaging and video meetings. A browser page for your computer and a mobile app provide immediate visibility into the entire company and all employees are just one click (or tap) away from having a conversation. You’ll no longer need to look up company extensions and will know in advance if someone in unavailable.

There are many additional benefits with C-Flex. Mobile apps can keep your business up and running when your office loses internet access or power. Call recordings can provide critical records when you need them most, and employees are protected because their personal telephone numbers are not displayed when calling customers. Customers are protected because they won’t call ex-employees’ personal phone numbers.

C-Flex helps companies become proficient in delivering modern communications like business texting, video meetings, WebChat, professional recordings and more.

You can schedule a demo to assess your business’s needs and see how C-Flex works with your business in as soon as one week.

Cortel C-Flex costs

Cortel C-Flex lets you call, text, video and web chat on phones, computers and mobile devices for $22 to $10 per user (depending on number of users). It includes hundreds of features and unlimited domestic calling.

For an additional fee, these add-ons are available:

  • 250-party web meetings
  • The ability to transcribe all recorded calls
  • Professional recordings
  • Omni-channel contact center
  • Business texting for all users
  • Enhanced voice and text (surveys, campaigns, customer updates, etc.)

Cortel C-Flex FAQ

Where is Cortel C-Flex available?

C-Flex is available and supported in the U.S. and 35 other countries

Does Cortel C-Flex let you choose your features?

Cortel C-Flex offers one plan with hundreds of features and optional upgrades. Prices are primarily based on the number of users.

What upgrades does Cortel C-Flex offer?

The company offers several upgrades, including:

  • 250-part web meetings (system comes with 100 max)
  • The ability to transcribe all recorded calls (system comes with recording for all calls)
  • Professional recordings (two, four or 12 per year; system comes with one)
  • Omni-channel contact center (system comes with contact center suite)
  • Business texting for all users (system comes with one on main number)
  • Redundancy (system comes with 99.99% uptime metric)
  • Enhanced voice and text (surveys, campaigns, customer updates, etc.)
Is Cortel C-Flex a cloud-based service?

Yes, Cortel C-Flex uses cloud technology for its phone systems.

Is Cortel C-Flex legit?

Cortel has been supporting telecommunications solutions for thousands of companies worldwide for over 40 years. The company helps businesses upgrade communications with customers through well-designed phone systems that meet the needs of staff. Businesses looking to modernize aging or clunky phone systems to one that’s more flexible and efficient will benefit from the cloud-based VoIP phone system Cortel C-Flex offers.

C-Flex by Cortel Reviews

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    How do I know I can trust these reviews about C-Flex by Cortel?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Verified purchase
    Customer Service

    Reviewed April 22, 2021

    For over 15 years Cortel has saved the day many times for me and I would highly recommend them. They have always given me a rapid response and provide competent skill in solving our communications issues. Along with this they have always been very competitive to keep down our costs.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 25, 2021

    Andrew and Henry were very knowledgeable and responsive. Class A professionals. Having 13 locations nationwide using multiple carriers and needs was no easy task. Identifying all of the numerous phone companies we used and lines was a challenge but Andrew made it as easy as possible for me.

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      Verified purchase
      Staff

      Reviewed March 9, 2021

      Our phones & equipment have been extremely reliable. Cortel service, when required, have been responsive, knowledgeable and very helpful. Fees are very fair. They have also been very instrumental in assisting us with our ISP providers and providing and evaluation several options.

      C-Flex by Cortel
      C-Flex by Cortel
      Pinned

      Len, thank you for sharing this review. It's been a pleasure working with you. I'm ready to help anytime you need. Andrew

      Verified purchase
      Ease of Use

      Reviewed March 8, 2021

      Andrew did a very good job introducing C Flex to my company. As Cortel is currently our vendor on a Mitel system, I was excited to know that there is a system out there that is similarly feature rich but that looks to be easier and more intuitive to use. Hopefully it can help streamline communications within my company. Looking forward to hearing more in the near future!

      Verified purchase
      Customer ServiceStaff

      Reviewed March 4, 2021

      We have been with Cortel for over 15 years, We are very happy with the service and with our Rep, Filomena **. We highly recommend your company and Filomena **. Excellent products, excellent customer service and excellent response time. We would definitely use the company again.

      C-Flex by Cortel
      C-Flex by Cortel
      Pinned

      Thank you so much Anna. I appreciate customers like you. Thank you for your loyalty and your referrals!

      Verified purchase
      Staff

      Reviewed March 2, 2021

      The Cortel team is always so wonderful to work with as the employees are very professional and patient with everything they do. With that being said, I am extremely pleased! Thank you all so much, I am now a lifelong customer.

      Verified purchase
      Customer ServiceStaff

      Reviewed March 1, 2021

      Cortel has been our vendor for 6+ years. We are very happy with their service and professionalism. When we call for service, you are not a number, they know us by name and always go above and beyond to ensure our system is working 100%. We often have issues with our Internet carrier and Cortel jumps right in to help. I would recommend them to my family and vendors. Great job Cortel! 5 Stars in my book!

      Verified purchase
      Staff

      Reviewed Feb. 25, 2021

      We recently underwent a big move of our offices as well as changing our phone system to a cloud based system. Cortel was extremely professional, knowledgeable and helpful throughout the move and change of system. We highly recommend their services.

      C-Flex by Cortel
      C-Flex by Cortel
      Pinned

      Gina, we are grateful to have you and your company as a customer and we hope to deliver the best experience possible in this partnership. Thank you, Andrew

      Verified purchase
      Customer ServiceStaff

      Reviewed Feb. 23, 2021

      Take it from a customer of 10 years, Cortel Technologies is a great company with strong customer support and a deep knowledge of their products. They also have the feel of a small family business. When you call you know the names of the people you speak with and they know your name. The same goes for their technicians. They usually send a technician that is familiar with your space so it allows for any necessary fixes, adjustments or updates to go smoothly. Overall, they are experts in their field with a strong background in telephony and digital communications and I would recommend them for your business.

      C-Flex by Cortel
      C-Flex by Cortel
      Pinned

      Matt, we are very happy have earned a positive review from you after all these years of support. Thank you for being such a great customer and please connect with me whenever you need assistance in any way. Andrew

      Verified purchase
      Customer Service

      Reviewed Feb. 23, 2021

      Professional and knowledge technicians willingness to teach and answer any questions. Reliable customer support, Company provides various options and flexibility for our business needs that applies to our company standards. Overall, we are satisfied with Cortel as our company phone provider.

      C-Flex by Cortel
      C-Flex by Cortel
      Pinned

      Thank you Kervin. It has been a privilege to work with your company for the last five years. I'm here to help anytime you need.

      Andrew

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      C-Flex by Cortel Company Information

      Company Name:
      C-Flex by Cortel
      Address:
      2 Executive Drive, Suite 140
      City:
      Somerset
      State/Province:
      NJ
      Postal Code:
      08873
      Country:
      United States
      Website:
      www.cortel.com