Spectrum Reviews

Monday 6/29/2026. I have to say that our situation has been rough, having to move 2 times in 6 months because of electrical issues and bugs bigger than my dog, but Spectrum has been here to make sure we have our internet connection. A technician came out yesterday and had everything going, but I turned off a switch in the living room and suddenly the TV went off, so I called Spectrum, and they came right out.

I have been a Spectrum user for years and have witnessed this company get better and better with time; normally it’s the other way around. I have been working remotely for 6 years, and Spectrum internet has been very reliable and fast. I have had minimal issues throughout the years, and wouldn’t trust any other provider to deliver the internet that I rely on for work. I keep Verizon mobile hotspot for plan b access, but have very rarely had to use it for work. The professionalism and expertise of their agents is superb and you can tell that they put a lot into their customer service training. I highly recommend Spectrum for your internet needs.

An associate named Ty ** in Columbus Ga, on Macon Road. He was very helpful and hands-on. I was on the phone with a representative who was very unprofessional for a long time. Ty handled the situation with professionalism. I suffer from PTSD and was very irritated, but Ty knew how to handle the situation. Another customer commented on my situation, as did others. Ty helped us all. I would recommend Macon Road Spectrum to everyone I meet.

I wanted internet for my home. They sent me the equipment without checking to see if I could even get service. I had to contact them to set up a time for a technician to come over. He told me that even though the main line was across the street, Spectrum would not spend the money to hook me up. The line used to come across the street, but they took it down a couple of years ago. Now I had to take time off of work and spend my gas money to return their equipment that they never should've sent me in the first place. The nearest store is 30 minutes away, and when I got there, only 3 people were working. There were 11 people waiting to be seen and 6 of them, including me were there to return equipment. I have never had any dealings with Spectrum before and believe me, I never will again nor any other person I come in contact with. This company deserves to go bankrupt and die in a pile of ashes.

STAY AWAY FROM SPECTRUM. They are crooks. First I was told I was getting a FREE phone but was charged for it $1000.00. When I called about it I was told that was a third party person who told me that and it was not true. Now I turned in my equipment 2 days after the cut off date which I did not know and have been charged for the full month. Again told, "It was past the cut off date. Sorry. There is nothing we can do." So they are telling me that I have no equipment to be able to use their service "But we are charging you for the full month because we do not prorate the charges." To sum this all up they charge what they want and too bad for you.

This has to be the worst. The worst telephone company I ever had ever. I will go with unknown brand before I go with this company. Reception sucks, can't get to the people I want to get to. I text many people, thousands of times they've never received. I've called in them. They went straight to voicemail. They don't know why same thing on the opposite side of my end. It keeps happening, and it doesn't stop, and I don't want to do anything about it. And they don't want to do anything about it, not even a discount. I've had it. I would not recommend this fake phone company to anybody. Because it's not a phone company. Stick to your cable and even that sucks

When wanting to disconnect my service, I was hung up on the first two times, I hope accidentally. The third customer service agent was very disrespectful, even though I was a calm and respectful customer who simply stated I wanted to disconnect my service. She kept me on for at least 20 minutes continuously repeating questions I had already answered just to upset me. I made it clear of what I wanted, and no matter what I said, the customer agent was rude and was trying to beat me into an argument. My tone was always calm, but firm. Completely floored by the mistreatment I will never go with Spectrum again. Anyone that I speak to about Internet services will know my story.

While I feel their internet service is worth what I spend please be careful with their mobile service. I went into my local Spectrum store, Watertown NY to upgrade my internet speed. The salesperson talked me into switching my husband and my service over. I was adamant to them that my home was a dead spot for Verizon network. Salesman said not to worry I would have no problem and decided to go with it. Keep in mind I'm not an impulse buyer and usually research anything to death but my husband and I went with it. Got home and no service.

Customer service was awful, was on the phone for about 35 minutes trying to cancel service 2 weeks before bill was due. And it still wasn't cancelled. I disconnected equipment and turned it in and I'm still receiving reminders to turn in equipment. Chatted with someone online named Andrea billing specialist (allegedly) and still didn't get help.

I ordered mobile service and can't get the devices because I have a job, so I can't take a day off to accept a delivery at home. I attempted for nearly a week to get a "hold at location" request. FedEx says Spectrum has to call and put in the request, Spectrum says they have to do a request form and cannot call FedEx. They will not call each other, they require the customer to do what they both say only the other company can do. My other options are to take a day off to accept a delivery at home or drive 1 1/2 hours to get it from the store. I cannot express how frustrating this has been.