AT&T Wireless

I am an elderly gentleman whose flip phone finally gave out. I ordered a new one by telephone. I thought that all I would have to do would be to slip the new battery in, follow a few simple instruction, and it would be ready to go. What I got was a do-it-yourself kit full of instructions not appropriate for my age group and a whole box full of little gadgets to do this and that to the new phone. My eyes glazed over. I actually had a nosebleed. A young (65 y.o) friend looked it over and he too didn't understand any of it. So off we went to The AT&T Store on Washington Road in Evans, GA, where a nice young lady, Connie **, had it ready to roll in 10 minutes. What wonderful service from a small town AT&T store and Connie.

Wonderful company - I have had AT&T Prepaid for a couple weeks, going on month and the company has been great! The service is reliable, and the customer care team has been nothing short of amazing. I remember when I was activating my phone and I was short by a couple dollars, the rep who was awesome did a credit, helped me and had my service up and running with no issues. The plans are great, the website works like a charm. However, I do wish a mobile app was offered for the prepaid side, but that's okay. I will give this company a solid 10/10. I have never encountered issues with signal, customer care, or being dramatically congested and slowed down. Truly unlimited for $65.00 is a deal. That's for sure! I highly recommend AT&T Prepaid!!!!

Great service but living in a rural area the service is spotty in some areas, the towers need upgrading, otherwise it's a great phone company .. They treat you like a human and tell you what is wrong w your service.

I had issue with my husband's phone and called customer service feeling frustrated but was greeted with this wonderful young man named Torron! He had such great energy and positive attitude that it just made my day better! I think everyone at customer service could learn from Torron and he deserve stars or medals for putting great ratings for At&t. Torron thank you!

Yesterday I wrote a scathing review about T-Mobile. And when they texted to ask for a rating I gave them all zeroes. They called me today, I suppose, to rectify the matter. I should have known better. I have an internet account with AT&T so i gave them a call and asked if they would like to add wireless to the current account. I don’t mean to sound prejudiced, but even today, while I spoke to two of T-Mobile’s “Indian Experts”, I needed to ask them to repeat themselves and speak slowly several times. And when I asked for details, I really believe they did not have enough American English language skills to reply. Can you believe that the person who answered my call is a Bona-Fide American? YES! Her name was ASHLEY. She was totally wonderful. It took time to go through it all, but she was a real Champ. She knew her job inside and out and was totally professional, patient, and resourceful.

On two occasions, AT&T have withheld promotions I was promised. The first time was a few years back when I first switched to AT&T. They promised me promotions on old devices I turned in to them. I never received the promotions and after calling and arguing for 6 months I finally received them. On the most recent occasion, I upgraded four of my phones and was promised promotional discounts on my bill for all four as long as I sent them my old devices within 30 days. I brought all 4 of my old devices to the AT&T store on the same day, well within the 30 day window. This was in January of 2023. First I was told that they were waving the $35 trade in fee for each phone but that was never waived, so I called and they waived it. Then I never received my promised promotions so I called several times and spent countless hours on the phone.

Recently switched to AT&T Wireless. Service is par, but their billing is freaking horrible. Customer service is non-existent - wait times are atrocious and if you sign up through Sam's Club you will be told your activation fee will be waived. But it WILL NOT BE WAIVED. I've been told by many to not go with AT&T specifically because of their horrible customer service, but I figured try them for myself and make a decision. They were right...Don't do it, promises will not be kept and our 1st month bill for two wireless lines that WE brought the phones to is $235.54 - insane. Chatting with incompetent representatives, and was told to wait for a manager. Well it has been 45 minutes to "chat" with a manager so far and counting...Be wary people, be very wary. I made a horrible decision switching to AT&T and will be leaving as soon as possible.

If I could give zero stars I would. AT&T offers deals on phone trade-in but what they don't disclose is that the only way to turn in your trade-in is thru the mail. I turned in my 4 year old phone for the new iphone 14 and was given a $800 credit towards the new phone. After mailing in old phone and 4 months had passed they take away the monthly credit that totaling the $800 credit claiming that my phone had been received damaged and not working. This is not possible because I was able to wipe my data off the old phone before mailing it to them. Now there is no way to prove that my phone was in working condition and they refused to sent it back or give me trade in value for it. Bottom line, don't fall for their "trade-in" programs. I am going to switch to Verizon.

The ATT cellular store in Rita Ranch near Tucson. We switched to this company from T-Mobile because of better reception in our area. We brought a current bill from T Mobile into their store and asked if they could provide us a similar plan for close to what we were already paying. They said yes, got us signed up. First bill had all kinds of 'prorations', so it was higher. We did get some ticky tacky fees waived, and then we were told our next bill would be what was originally promised. They failed to get our auto pay set up correctly. We went into another store to verify what was going on. Got the auto pay set up correctly. Then we found out that they had plugged us in to the most expensive plan, and our monthly bill would be $90 higher than what we were paying to T Mobile. They apparently thought we would just blindly pay our credit card bill without looking thru the charges. Wrong. Just another Tucson business that preys on senior citizens.

This company deserves 0 Stars. AT&T has been lying to me for a month straight just to get money. They disconnected my service due to nonpayment, but check the move… everyone knows as long as you pay the past due balance your service is supposed to be restored. I paid a past due balance 3 times and set an arrangement for my current bill which was not due until yesterday. After paying the past due amount twice of over $300, they told me I had yet another past due of $26 that was from a unified Uverse account in which I have not had since 2019!