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About AT&T Wireless
AT&T Wireless is the cellular branch of AT&T services. The company offers a variety of plan options to suit every customer's needs. Choices include unlimited text, talk and data plans, shared data plans and prepaid options. Customers can get a new phone from AT&T when they purchase a plan or continue using their current one.
Pros & Cons
- Several plan options
- Includes streaming services
- Wide range of coverage
- Low limits before data throttling
- Not the cheapest plans
AT&T Wireless offers cell phone plans with unlimited talk, text and data and mobile sharing plans. No-commitment prepaid plans are also available. AT&T isn’t the cheapest wireless company, but it’s a good option.
Top AT&T Wireless Reviews
AT&T has always given me the best rate. I have been using them for over 12 years. I remember when I had my new iPhone… and the screen broke within a month. AT&T was so kind to giv...Read full review
I have had AT&T phone service for about 12 years and I have been very pleased with my service. I haven't had any problem so far and so I would highly recommend AT&T… I plan to st...Read full review
What is AT&T Wireless?
AT&T Wireless offers a wide variety of plans for customers to choose from. These include both mobile share and unlimited plans. Each plan is available for one to four phone lines.
The company’s mobile share plans include:
- AT&T Mobile Share Plus 3GB comes with unlimited talk and text, 3 GB of data, standard-definition streaming, a mobile hotspot, rollover data and talk, text and data for Mexico.
- AT&T Mobile Share Plus 9GB has a larger package with unlimited talk and text with 9 GB of data. It also includes standard-definition streaming, a mobile hotspot, rollover data and talk, text and data for Mexico.
AT&T Wireless’ unlimited plans are:
- AT&T Unlimited Starter comes with unlimited talk, text and data, standard-definition streaming, unlimited texting from the U.S. to more than 120 countries, device security, fraud blocking and spam risk alerts.
- AT&T Unlimited Extra includes unlimited talk, text, data and 60 GB of premium data, standard-definition streaming, 15 GB of mobile hotspot data per line, 5G access, unlimited texting from the U.S. to more than 120 countries, device security, fraud blocking and spam risk alerts.
- AT&T Unlimited Elite has unlimited talk, text, data and 100 GB of premium data, high-definition streaming, 30 GB of mobile hotspot data per line, 5G access, HBO Max, unlimited texting from the U.S. to more than 120 countries, device security, fraud blocking and spam risk alerts.
AT&T is also easily accessible and has more than 5,500 stores in the U.S. The company provides good international perks — select plans have unlimited texting to more than 190 countries, picture and video messaging to 120 countries and unlimited talk, text and data in Mexico and Canada. Reasonably priced add-ons are also available for other plans.
If you’re interested in streaming with unlimited plans, it’s important to note that only the Elite plan offers high-definition streams. The Starter and Extra plans only include standard-definition streaming. AT&T customers should also be aware of the company’s policy on slowing data during busy periods.
AT&T Wireless prices
AT&T is most cost-friendly for families because the cost of each line goes down as you add phones. It also offers several discount opportunities for customers. Some businesses, schools or organizations take part in the AT&T Signature Program. Eligible customers can get discounts through participating companies. Discounts are also available for:
- First responders
Plan prices vary depending on the number of lines you have.
- Mobile share 3GB plan: $50 to $120 per month
- Mobile share 9GB plan: $60 to $140 per month
- Unlimited Starter plan: $65 to $140 per month
- Unlimited Extra plan: $75 to $160 per month
- Elite plan: $85 to $200 per month
AT&T Wireless FAQ
How do I find my AT&T Wireless number?
You can go to your myAT&T profile and check your contact info. Click on the “Phone” tab. Your AT&T Wireless number is listed there.
How do I access my AT&T Wireless account?
To access your AT&T Wireless account, you first have to create a User ID and password. Once you’ve done that, you can sign in and access your AT&T Wireless account.
Who owns AT&T Wireless?
AT&T Inc. owns AT&T Wireless.
Can you bundle AT&T Wireless and internet?
AT&T offers bundles for wireless and internet. Purchasing a bundle gets customers perks and helps save money.
How do I pay my AT&T Wireless bill?
AT&T Wireless offers several ways for customers to pay their bills. This includes by phone, online using the website or mobile app, in-person or automatically with a credit card.
Is AT&T Wireless good?
AT&T Wireless is one of the biggest names in American cell phone providers. There are a variety of options for customers looking for cell phone plans, and customers can get unlimited or mobile share packages for up to four phones. It’s always worth checking reviews to see if a cellphone provider has good coverage in your area, but AT&T is a good option for those looking for wireless phone service.
AT&T Wireless Reviews
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I am an elderly gentleman whose flip phone finally gave out. I ordered a new one by telephone. I thought that all I would have to do would be to slip the new battery in, follow a few simple instruction, and it would be ready to go. What I got was a do-it-yourself kit full of instructions not appropriate for my age group and a whole box full of little gadgets to do this and that to the new phone. My eyes glazed over. I actually had a nosebleed. A young (65 y.o) friend looked it over and he too didn't understand any of it. So off we went to The AT&T Store on Washington Road in Evans, GA, where a nice young lady, Connie **, had it ready to roll in 10 minutes. What wonderful service from a small town AT&T store and Connie.
Wonderful company - I have had AT&T Prepaid for a couple weeks, going on month and the company has been great! The service is reliable, and the customer care team has been nothing short of amazing. I remember when I was activating my phone and I was short by a couple dollars, the rep who was awesome did a credit, helped me and had my service up and running with no issues. The plans are great, the website works like a charm. However, I do wish a mobile app was offered for the prepaid side, but that's okay. I will give this company a solid 10/10. I have never encountered issues with signal, customer care, or being dramatically congested and slowed down. Truly unlimited for $65.00 is a deal. That's for sure! I highly recommend AT&T Prepaid!!!!
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Great service but living in a rural area the service is spotty in some areas, the towers need upgrading, otherwise it's a great phone company .. They treat you like a human and tell you what is wrong w your service.
I had issue with my husband's phone and called customer service feeling frustrated but was greeted with this wonderful young man named Torron! He had such great energy and positive attitude that it just made my day better! I think everyone at customer service could learn from Torron and he deserve stars or medals for putting great ratings for At&t. Torron thank you!
Yesterday I wrote a scathing review about T-Mobile. And when they texted to ask for a rating I gave them all zeroes. They called me today, I suppose, to rectify the matter. I should have known better. I have an internet account with AT&T so i gave them a call and asked if they would like to add wireless to the current account. I don’t mean to sound prejudiced, but even today, while I spoke to two of T-Mobile’s “Indian Experts”, I needed to ask them to repeat themselves and speak slowly several times. And when I asked for details, I really believe they did not have enough American English language skills to reply. Can you believe that the person who answered my call is a Bona-Fide American? YES! Her name was ASHLEY. She was totally wonderful. It took time to go through it all, but she was a real Champ. She knew her job inside and out and was totally professional, patient, and resourceful.
When I spoke with T-Mobile the “Indian Expert” did a credit check and told me I failed. I happen to have a “Very Good” credit rating, so that was the last straw. Ashley checked my credit and within minutes she was transferring my phone number and everything else to my AT&T account. So, I think Ashley should get a raise and I can say AT&T is the BEST! Plus, my bill is less too!
On two occasions, AT&T have withheld promotions I was promised. The first time was a few years back when I first switched to AT&T. They promised me promotions on old devices I turned in to them. I never received the promotions and after calling and arguing for 6 months I finally received them. On the most recent occasion, I upgraded four of my phones and was promised promotional discounts on my bill for all four as long as I sent them my old devices within 30 days. I brought all 4 of my old devices to the AT&T store on the same day, well within the 30 day window. This was in January of 2023. First I was told that they were waving the $35 trade in fee for each phone but that was never waived, so I called and they waived it. Then I never received my promised promotions so I called several times and spent countless hours on the phone.
I was told it takes 1-3 billing cycles to get the credit for my promotions but it would be retroactive. I called monthly and was assured that it would just take 1-3 months. On April 23, 2023 I called again and was told to call after May 23, 2023 and that I should get my promotions by then. On June 1, 2023 I called and was told that unfortunately they did not received two of my four phones within the 30 day window (even though I dropped them at the AT&T store well within that timeframe). I gave them to the AT&T store manager in a box per their request. Each phone was processed. It seems that this particular supervisor was not efficient and two of my four phones never got to the AT&T warehouse in time (through no fault of my own).
After several attempts on the phone and actually just having spent 2.5 hours in the AT&T store in Morris Plains, NJ, I was told that despite escalation and after speaking to a supervisor that I am no longer eligible to get my promised promotions. The supervisor I spoke to said that her supervisor does not take phone calls. I asked who else I could speak to about this and she told me to write a letter. NO EMAIL, NO PHONE NUMBER???? This is AT&T and they told me to write a snail mail letter. So not only did I not get the promotions they promised me, but they still have my old devices. I asked for those to be sent back to me and she said that this was not a possibility. I was totally screwed by AT&T.
I am calling Verizon wireless on Monday morning and attempting to switch providers. I would never recommend AT&T Wireless to anyone. Nor would I recommend any AT&T product as this company is corrupt. They have proved it time and time again. They promise promos and then withhold them hoping that the customer will just give up or not notice. In addition, the representative I spoke to on the phone was rude and neither apologetic nor did she make any attempt to do right by me.
Recently switched to AT&T Wireless. Service is par, but their billing is freaking horrible. Customer service is non-existent - wait times are atrocious and if you sign up through Sam's Club you will be told your activation fee will be waived. But it WILL NOT BE WAIVED. I've been told by many to not go with AT&T specifically because of their horrible customer service, but I figured try them for myself and make a decision. They were right...Don't do it, promises will not be kept and our 1st month bill for two wireless lines that WE brought the phones to is $235.54 - insane. Chatting with incompetent representatives, and was told to wait for a manager. Well it has been 45 minutes to "chat" with a manager so far and counting...Be wary people, be very wary. I made a horrible decision switching to AT&T and will be leaving as soon as possible.
If I could give zero stars I would. AT&T offers deals on phone trade-in but what they don't disclose is that the only way to turn in your trade-in is thru the mail. I turned in my 4 year old phone for the new iphone 14 and was given a $800 credit towards the new phone. After mailing in old phone and 4 months had passed they take away the monthly credit that totaling the $800 credit claiming that my phone had been received damaged and not working. This is not possible because I was able to wipe my data off the old phone before mailing it to them. Now there is no way to prove that my phone was in working condition and they refused to sent it back or give me trade in value for it. Bottom line, don't fall for their "trade-in" programs. I am going to switch to Verizon.
The ATT cellular store in Rita Ranch near Tucson. We switched to this company from T-Mobile because of better reception in our area. We brought a current bill from T Mobile into their store and asked if they could provide us a similar plan for close to what we were already paying. They said yes, got us signed up. First bill had all kinds of 'prorations', so it was higher. We did get some ticky tacky fees waived, and then we were told our next bill would be what was originally promised. They failed to get our auto pay set up correctly. We went into another store to verify what was going on. Got the auto pay set up correctly. Then we found out that they had plugged us in to the most expensive plan, and our monthly bill would be $90 higher than what we were paying to T Mobile. They apparently thought we would just blindly pay our credit card bill without looking thru the charges. Wrong. Just another Tucson business that preys on senior citizens.
This company deserves 0 Stars. AT&T has been lying to me for a month straight just to get money. They disconnected my service due to nonpayment, but check the move… everyone knows as long as you pay the past due balance your service is supposed to be restored. I paid a past due balance 3 times and set an arrangement for my current bill which was not due until yesterday. After paying the past due amount twice of over $300, they told me I had yet another past due of $26 that was from a unified Uverse account in which I have not had since 2019!
I had my cell phone with them since before then. I've even added lines since 2019! They told me because of my account being a unified account there was nothing they could do. My current bill for the month of May, I arranged to be paid in June because I refused to pay any more money to them only for them to continue to lie and not restore my services. My account is currently cancelled but again May's bill was not due until May 22nd which was yesterday. Why is my account cancelled? My phones have not been off for 30 days. They said if I pay the rest they will restore my services but they been telling me that for 2 weeks and I've paid almost 1000. I have been a faithful customer for years.
Several of AT&T's representatives told me my account shouldn't even be cancelled because it was brought to current before the actual due date. I have 7 lines. 2 of the 7 do not work and have not worked since I had them but they continue to charge me for them and I've called several times about this. I work for T-Mobile and the worst thing I've done this year was stay with AT&T and let them rob my entire family of money and their phones. My devices aren't even paid for and they cancelled my account before the due date actually arrived and took 2 so called past due balances from me telling me my services would restore but they did not. The loyalty department is extremely disloyal to long-time faithful customers.
I've been fighting for 2 weeks to have my services restored and I keep having to pay more than my bill actually states. If I'm able to restore my services which I highly doubt since they have canceled me, I am porting out to the company I actually work for. I broke down crying to the loyalty department and they even saw my payments and didn't understand why my account was canceled but still did not fix it! I will never purchase anything from this company ever again. I don't care if it's a piece of lint, this company is not worth the time of day and all they want is to take money from you even when your bill isn't not past. They told me I had an outstanding on balance May 19, but how if the bill wasn't cut until May 22nd? Make it make sense. Top tier Horrible customer service.
At&t count your days with me literally! T-mobile, here come me and my family of 7 lines! I hate AT&T with a passion and their customer service sucks. I have gotten so many of their customers in my store porting over from them in the past week and I definitely understand why now! I ABSOLUTELY Cannot wait to port my family over from this money-hungry, deceitful, lying, way too expensive, trash customer service company! I posted pictures of my 2 separate accounts that they did not separate properly… they told me so themselves but still did not restore me. Do not, I repeat DO NOT get services with this company! Please come over to the pink side with T-Mobile or Metro by T-mobile. We got options and we do everything we can for our customers! AT&T is the bottom-shelf Trash!
AT&T Wireless Company Information
- Company Name:
- AT&T Wireless
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