XO Communications
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    XO Communications

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    136 XO Communications Consumer Reviews and Complaints

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    Verified Reviewer
    Original review: March 13, 2018

    XO Communications has been the worst phone communications company I have worked within 18 years of my IT life. Support is slow to respond to issues. Support staff wants to blame everything else first and give you the run around before fixing. If you talk to XO on the phone and not through the portal they tell you no documentation of that issue or call can be found, XO will use anything they can against you to play dirty pool. It took 3 months for them to come to our office and move the service line 75'. The features they offer you such as call forward or a service similar to "find me anywhere" does not work well, calls drop constantly and poor QOS. When the techs from XO did come to the office and move the system look how they hooked it up. They did not anchor to the wall as instructed, they stacked boxes and used our toner boxes to set the equipment on. This is a joke. Bad service. Horrible support.

    4 people found this review helpful
    Verified Reviewer
    Original review: Jan. 22, 2018

    Received a phone call from **, a Nashville phone number, and someone asked for me by name and said they were calling regarding helping me repair my home. I told them I didn't have a home. Her response was "Aren't you married to [my husband's name]?" Immediately set me on edge because this woman knows my name, phone number, and husband's name. I lied and told her "No!" Then she asked if I lived at [previous address where I was staying with friends while homeless]! I told her I lived in a different state and never lived at that place. I don't know who these people are or where they are getting their information from, but I can't imagine that it's at all legal. And considering my husband is a contractor, you would think they would have mined enough of my data to figure out that I didn't need ANY help repairing anywhere I live!

    16 people found this review helpful
    XO Communications Reviews (Updated May 2018) | ConsumerAffairs

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    Verified Reviewer
    Original review: Nov. 2, 2017

    My wife and I are both battling cancer. Sleep is difficult. This morning we were awakened by FIVE calls from ** between 8:00AM and 8:30 AM! When I finally picked up, I told the caller who could barely speak English, that I was NOT diabetic (what he was calling about.) When he called YET AGAIN, I addressed him with a few choice phrases which I'll not repeat here. AND THEN HE CALLED AGAIN!!! When the doctors finally tell me that nothing else can be done, and I have nothing left to lose, maybe I'll track these characters down and do something that will make national headlines...

    25 people found this review helpful
    Verified Reviewer
    Original review: Oct. 10, 2017

    This is the ABSOLUTE WORST service provider I have EVER worked with - in ANY field. It is impossible to get an answer, get help, get a real person. They are infuriating! I have a simple request - to have access to my voicemail, and it has been 8 months! Not exaggerating! And I still have NOT had this issue resolved, but the bills keep coming. They are billing me for service they didn't provide and I can't get to an accounts payable person to discuss the bill. It’s incredible!

    5 people found this review helpful
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    Verified Reviewer
    Original review: Sept. 28, 2017

    I received a robocall from this company saying there were 4 judgments against me and I would be arrested if I didn't call back. Was hung up on twice when I asked who they were. I've never lived in NJ and have no judgments against me. This is a scam.

    29 people found this review helpful
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    Verified Reviewer
    Original review: March 24, 2017

    I have received numerous call from phone numbers associated with XO California Inc. The last # was **. This person called this morning and I began to tell them I am not interested and to remove my # from their call list. He told me I am a **, liar and the biggest ** around. If XO California lets people use their phones to make these harassing calls and that kind of language then they obviously have ethics problems too. I would like a call from someone concerning this language. Eventually I will find out where this company is located and my attorney will be in touch.

    36 people found this review helpful
    Verified Reviewer
    Original review: May 13, 2015

    I was moving offices and renewing my contract. I renewed and set up the move. Come move day, my phones did not move. They told me I cancelled the move and said a vendor would move my D-mark 24 floors down my building. I never cancelled my move and have no idea what a D-mark even is. They then told me that the rate I was paying when I renewed would significantly increase with a move and that I would not have phones for 45-60 days given their showing my move was cancelled.

    I am now without phones other than my business phone forwarded to my cell and am stuck with these "criminals". Their contract says need to sue in Virginia but I believe their fraud etc. occurred in NY so would sue them here. They are costing me tens of thousands of dollars in business and business disruption. Their customer service rep (**) is extremely rude (when she is working) and her supervisor (**) is less than helpful or accommodating, especially given I view the error as one on their part (why would I cancel a phone move when my business was moving)?

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    20 people found this review helpful
    Original review: Feb. 9, 2015

    They called me and told me that I committed fraud, that I wrote a check for 1000,00 dollars and I need to come up with the money. If I didn't, I was going to court. I don't own a check book so I know I didn't write a check for that amount. They told me if I paid them 50 dollars now using my credit card then I said no. He said "what about a hundred dollars?" I said "no just go ahead and take me to court." Then I hung up. This was the first time they have called me at work. But I knew it was a scam because of the credit card.

    38 people found this review helpful
    Original review: Feb. 3, 2015

    Mom got 2 calls today 2/3/15. One from Crosspoint Processing PDF file # ** from Zack @ ** about a Payday Loan Corporation. Said I used her name as a reference. Number on caller ID was **. Second call was from a not so nice guy named Joseph ** from Arbitrary Services about allegations. The call was from Chicago, **. Same phone number, different companies.

    12 people found this review helpful
    Verified Reviewer
    Original review: Dec. 2, 2014

    I receive numerous calls from various numbers from all over the country regarding a very important issue that must be resolved or I will be served by a sheriff. If you answer the calls you can get a nice person or you can get someone from hell threatening you. All of the numbers I have recorded come from Allegiance Telecom. They, apparently provide telecommunication services to a company that is harassing people, giving false information, threatening people by way of a court case, sheriffs visits and failure to respond to their calls will result in a lawsuit or even jail time...........

    Basically they tell you you have a payday loan that you never paid back or other fictitious payments now due leading you to believe that there is court case pending against you and you need to respond right away or face the consequences. Then they tell you you can resolve this over the phone by paying them directly. It is a scam and a way to try and get money out of you. There are thousands of numbers available for them to call from all over the country provided by ALLEGIANCE and it's related companies. Allegiance is also a company that preserves information for them to access information about you and thousands of other unsuspecting people via cloud.

    Allegiance is not a BBB company and has thousands of complaints against it. Unfortunately, you can't find out if there is another business they are providing this info to or if they are in business for themselves to make more money off of people. Apparently Allegiance needs more money because they have filed Bankruptcy and are being taken over by another business group.

    On a very personal level, I get anywhere from 3 to 10 calls a day from various numbers all belonging to Allegiance. I answered one call and ended up in tears because the person was so rude and threatening.

    I got one today that I answered by mistake and the lady was very nice. She gave me another Allegiance phone number to call and gave me a case number too. Well, after a couple of years of this crap I totally ignore them now. If I don't recognize the number I don't answer. These callers do not leave messages. If the answering machine picks up they immediately hang up. They just keep calling in hopes that you answer and they dupe you into thinking you owe money and you pay them with your credit card or send a payment via a payment service they provide you with. It is a massive scam.

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    81 people found this review helpful
    Verified Reviewer
    Original review: Aug. 30, 2014

    My mom received a call for me with a man stating he needed me to contact him about an examination. Called the number back and was given to a lady who basically said I owed a payday loan and she was a mediator. Stated they had made over a dozen attempts to contact me and that my file had gone to mediation? How is that possible without me? No acct number but stated $2100 would be settled for $327.00. Reverse look-up revealed Allegiance Telecom. Called back and asked for copy of court record. Have not heard back.

    33 people found this review helpful
    Verified Reviewer
    Original review: June 30, 2014

    Call from 949-334-3042, very rude solicitor. Asked to speak w/ owner. I asked if I could take a message - have owner call him. He said, "There is no message." I asked to please remove me from call list. He said he cannot without speaking to owner. I asked him to hold and he hung up on me. I called the number back to be removed and it is out of service. How do I get removed from a calling list like this?

    17 people found this review helpful
    Verified Reviewer
    Original review: June 20, 2014

    I don't know how they got my number. I registered my number on "Do Not Call List". They called me from **. They pretended the phone call was regarding a very important issue with the owner but it was a telemarketing call.

    16 people found this review helpful
    Verified Reviewer
    Original review: May 28, 2014

    They called me twice yesterday, 05/27/2014. The first call I asked politely what she was calling for and how she got the number but she said verbatim, "Ughhh... I don't feel like explaining all that..." then she hung up. Another call came after that, this time a gentleman named John. When I asked him the same question, he stated, "You are wasting my time, ma'am..." and he also hung up. I did choose the option for the do not call list (option 2). In fact, since they called me twice, I chose the do not call option twice! (LOL) No calls since. A basic Google search showed the company as making $5 million a year but with only 5-9 employees. Now doesn't that sound suspicious to you?

    20 people found this review helpful
    Original review: April 11, 2014

    Consistent phone calls (randomly different numbers) throughout the day today specifically 4/11/14 which is documented on my "work" ShoreTel phone tracking system. I picked it up (at work only, business calls are supposed to be received) and since I have dealt with them before and know who they are as far as threatening and saying they have the "SHERIFF" outside your job, etc., I know not to entertain the call, so when I heard it was them, I hung up. They called again; I picked up and said, "Place of business" and immediately hung up. They called 3 times back to back within a 1-2 minute span. Then after that they called my cell phone about 3-4 times consistently. This isn't the first time they called from a different number before. Today, it was 510-857-1049. When I looked it up, it was Allegiance Telecom again.

    29 people found this review helpful
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    Verified Reviewer
    Original review: Dec. 14, 2013

    I received a call from number 201-608-0054 and the extension was **. Somebody asking me for my father. Curiously they called me at my cell phone and my wife's cell phone and also to my home at the same time. My father passed away and the person who was calling denied to give me information from where or why was this call or the name of the company. I wondering why they called so many times during the day and how do they get all our information? Why they have my wife and my cell number? And I wondering why they want to contact my father who passed away 4 year ago, at the age of 85 years old??? When I went to, the company who appears under this number is ALLEGIANCE TELECOM OF NEW JERSEY, INC. In my concern, this phone call is so weird.

    16 people found this review helpful
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    Verified Reviewer
    Original review: Sept. 27, 2013

    I have sent messages to their number requesting not to call and still the call keep being made. I have stated that all calls will be tracked and turned over to my lawyer if not stopped, still they keep being made!

    11 people found this review helpful
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    Original review: July 9, 2013

    I use Google Voice for my cell phone. These jerks are being recorded by it. My cell phone never rings because Google Voice knows what is phone spam. Highly recommend this. Don't know what they want and don't care.

    20 people found this review helpful
    Original review: Feb. 4, 2013

    I have received calls from 313-347-8168 out of Detroit constantly - Tuesday 1/29/2013, Wednesday 1/30/2013, Thursday 1/31/2013, Saturday 2/2/2013, and Monday 2/4/2013. This started in December of 2012. I am over it. This is harassment! I would suggest, since this is a customer or employee of Allegiance Telecom, this company needs to take care of it and take care of it now or I can report Allegiance to the Better Business Bureau!

    11 people found this review helpful
    Original review: Jan. 11, 2013

    They call about three times a day, and this has been going on for five months. I have no idea what else to do about it. I feel very harassed and would like to file a complaint. I have no idea how to go about doing so, but trust me, I will find a way. I do not even have one credit card! That is how I know this must be a scam or some sort. I am debt-free and would like them to never call me again. I have talked to a representative who laughed at me.

    8 people found this review helpful
    Verified Reviewer
    Original review: April 9, 2012

    I get continuous calls from an unlisted phone number in Canada. This company continues to call my private line saying, “This is your last chance and one-time call.” I hung up. It is a recorded message. With numerous complaints directed to the company to stop calling, they continue to call.

    4 people found this review helpful
    Original review: Feb. 11, 2012

    We have been receiving calls 2-3 times a day, 4 or 5 days a week from ** for the past year. I tried a reverse phone number look up and Intellus was unable to give me the information. I know they are in Warren. They call, there is no one on the line or there is music and background noise. I tried calling back, but there is no connection. I will continue until I come up with an answer!

    6 people found this review helpful
    Original review: Feb. 10, 2012

    I have received about 20 phone calls from phone number **, i.e. Allegiance Telecom, in three days. They never leave a message. I feel the constant calling is harassing. Just want to add it to the list of complaints if others exist. Also, I have been receiving equal number of calls from **, all within the same time period. If either of the companies about had any legitimate business with me, they could leave a message. My number is also on the No Call List.

    3 people found this review helpful
    Original review: Jan. 18, 2012

    I have received a scam check in the mail, with a phone number of 678-278-9722 listed as a landline with your company. I am a personal banker and have seen way to much of this. You need to be aware that your company information is available with this fraudulent activity. I have notified the bank that the check was drawn on, the US Postal inspectors and the Attorney General as well as my local authorities.

    11 people found this review helpful
    Original review: Jan. 11, 2012

    On Nov. 4, 2011, I had my internet service turned off. Almost a month went by and I got a bill for $75 on an unreturned modem. I waited for them to pick up the product. I have gotten three letters from them and I have called three times. Each time I called, I was told they would send some shipping labels so I can send it back. They never get here. Today I got one warning that they would put it on my credit report if not paid. They do not have an office here. I can’t go from the east side of my state to return it.

    3 people found this review helpful
    Original review: Jan. 9, 2012

    I have received fax tries from 630-596-0424, six (6) times on Jan 6th and three (3) times today, (9 Jan). I have sent back a fax on the 6th of Jan and again today that they have a wrong number but it does no good since they are still trying. I only hook up my fax when I want to send something. They are located in Naperville, IL and you are the carrier. Please contact this person or company and tell them to stop. My cell ending in 1347 is forwarded to my home so I do not know which number they are using.

    Be the first one to find this review helpful
    Original review: Nov. 30, 2011

    I received a phone call saying that someone was filing a criminal lawsuit against me and I needed to call this person named Byron **. I did not get a chance to call him before he was calling me. Byron ** told me that I had criminal charges pressed on me for a loan I had gotten online. He then preceded to read a legal affidavit. He said that I owed his client $5,000, and that was not including the amount of money that I received from his client. He said he was an attorney.

    When I asked him who was his client, he told me that it was a company named Quick Cash or something, but it was the mother company and it was affiliated with several other small companies. I asked him which one of the small companies I owed money too, he could not tell me. I asked him when did I receive the money, he said he do not know the exact date. I told him if you are an attorney representing this company, then you should know who, what and when. He hung up on me so I called him back and started asking more questions. He started screaming, cussing at me and told me that he was filing a warrant for me, and that the police in my area would be picking me up.

    He also knew where I worked and threatened to call my job. He told me not to call him anymore and that he would see me in court. By then, I finally realize that this a scam when I went to ** and looked up the number. It is a business located in Lake Forest, California. I do not know how they get all this information on people, but they do and then they use scare tactics on people to get money out of them. Mr. Byron ** had a foreign accent, he said that he wad with the Federal Legislature of Customer Affairs and Business Regulation of the United States. These people need to be stop.

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    26 people found this review helpful
    Original review: Nov. 30, 2011

    Calls from 586-283-3000, started in February 2011 and still continue from this number until November 2011. I am on the "Do Not Call List," however, this does not stop person(s) unknown calling from this number. If you try to call the number it does not connect to anyone. I want the calls to stop pursuant to the "Do Not Call List".

    I will file a complaint with the FCC and BBB if the calls continue. I doubt if the Michigan Attorney General will do anything, they have not done anything in the past for consumer protection in regards to unwanted phone calls and violations of the "Do Not Call List".

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    6 people found this review helpful
    Original review: Nov. 23, 2011

    I keep receiving phone calls from this company, stating that there is a legal matter listed under my name and social security number. They will not give me any information and state that I need to call back in, to talk to the lawyer in charge of the lawsuit. When I call back in, I sit on hold and nobody answers the phone. They are calling 7-10 times a day and leaving messages stating that I must call back in. I have contacted my bank because this seems to be a scam of some type, trying to get my social security number.

    8 people found this review helpful
    Original review: Nov. 10, 2011

    I keep receiving several calls from this number 586-283-3000. They never talk. But I can hear music or talking in the background. Then, they hang up. If I call them back, the call doesn't go through. I think this is harassment and an attack on my privacy. They can call me, but I can't call them. There would be no reason to call me. I do not have any debt nor do I have past due that I owe. I want this constant harassment to stop. I work nights and I sleep during the day. They are waking me up constantly, and then hanging up. This spells harassment!

    2 people found this review helpful

    XO Communications Company Information

    Company Name:
    XO Communications
    Formerly Named:
    Allegiance Telecom

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