XO Communications

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Consumer Complaints and Reviews

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I was moving offices and renewing my contract. I renewed and set up the move. Come move day, my phones did not move. They told me I cancelled the move and said a vendor would move my D-mark 24 floors down my building. I never cancelled my move and have no idea what a D-mark even is. They then told me that the rate I was paying when I renewed would significantly increase with a move and that I would not have phones for 45-60 days given their showing my move was cancelled.

I am now without phones other than my business phone forwarded to my cell and am stuck with these "criminals". Their contract says need to sue in Virginia but I believe their fraud etc. occurred in NY so would sue them here. They are costing me tens of thousands of dollars in business and business disruption. Their customer service rep (**) is extremely rude (when she is working) and her supervisor (**) is less than helpful or accommodating, especially given I view the error as one on their part (why would I cancel a phone move when my business was moving)?

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They called me and told me that I committed fraud, that I wrote a check for 1000,00 dollars and I need to come up with the money. If I didn't, I was going to court. I don't own a check book so I know I didn't write a check for that amount. They told me if I paid them 50 dollars now using my credit card then I said no. He said "what about a hundred dollars?" I said "no just go ahead and take me to court." Then I hung up. This was the first time they have called me at work. But I knew it was a scam because of the credit card.

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Mom got 2 calls today 2/3/15. One from Crosspoint Processing PDF file # ** from Zack @ ** about a Payday Loan Corporation. Said I used her name as a reference. Number on caller ID was **. Second call was from a not so nice guy named Joseph ** from Arbitrary Services about allegations. The call was from Chicago, **. Same phone number, different companies.

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I receive numerous calls from various numbers from all over the country regarding a very important issue that must be resolved or I will be served by a sheriff. If you answer the calls you can get a nice person or you can get someone from hell threatening you. All of the numbers I have recorded come from Allegiance Telecom. They, apparently provide telecommunication services to a company that is harassing people, giving false information, threatening people by way of a court case, sheriffs visits and failure to respond to their calls will result in a lawsuit or even jail time...........

Basically they tell you you have a payday loan that you never paid back or other fictitious payments now due leading you to believe that there is court case pending against you and you need to respond right away or face the consequences. Then they tell you you can resolve this over the phone by paying them directly. It is a scam and a way to try and get money out of you. There are thousands of numbers available for them to call from all over the country provided by ALLEGIANCE and it's related companies. Allegiance is also a company that preserves information for them to access information about you and thousands of other unsuspecting people via cloud.

Allegiance is not a BBB company and has thousands of complaints against it. Unfortunately, you can't find out if there is another business they are providing this info to or if they are in business for themselves to make more money off of people. Apparently Allegiance needs more money because they have filed Bankruptcy and are being taken over by another business group.

On a very personal level, I get anywhere from 3 to 10 calls a day from various numbers all belonging to Allegiance. I answered one call and ended up in tears because the person was so rude and threatening.

I got one today that I answered by mistake and the lady was very nice. She gave me another Allegiance phone number to call and gave me a case number too. Well, after a couple of years of this crap I totally ignore them now. If I don't recognize the number I don't answer. These callers do not leave messages. If the answering machine picks up they immediately hang up. They just keep calling in hopes that you answer and they dupe you into thinking you owe money and you pay them with your credit card or send a payment via a payment service they provide you with. It is a massive scam.

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My mom received a call for me with a man stating he needed me to contact him about an examination. Called the number back and was given to a lady who basically said I owed a payday loan and she was a mediator. Stated they had made over a dozen attempts to contact me and that my file had gone to mediation? How is that possible without me? No acct number but stated $2100 would be settled for $327.00. Reverse look-up revealed Allegiance Telecom. Called back and asked for copy of court record. Have not heard back.

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Call from 949-334-3042, very rude solicitor. Asked to speak w/ owner. I asked if I could take a message - have owner call him. He said, "There is no message." I asked to please remove me from call list. He said he cannot without speaking to owner. I asked him to hold and he hung up on me. I called the number back to be removed and it is out of service. How do I get removed from a calling list like this?

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I don't know how they got my number. I registered my number on "Do Not Call List". They called me from **. They pretended the phone call was regarding a very important issue with the owner but it was a telemarketing call.

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They called me twice yesterday, 05/27/2014. The first call I asked politely what she was calling for and how she got the number but she said verbatim, "Ughhh... I don't feel like explaining all that..." then she hung up. Another call came after that, this time a gentleman named John. When I asked him the same question, he stated, "You are wasting my time, ma'am..." and he also hung up. I did choose the option for the do not call list (option 2). In fact, since they called me twice, I chose the do not call option twice! (LOL) No calls since. A basic Google search showed the company as making $5 million a year but with only 5-9 employees. Now doesn't that sound suspicious to you?

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Consistent phone calls (randomly different numbers) throughout the day today specifically 4/11/14 which is documented on my "work" ShoreTel phone tracking system. I picked it up (at work only, business calls are supposed to be received) and since I have dealt with them before and know who they are as far as threatening and saying they have the "SHERIFF" outside your job, etc., I know not to entertain the call, so when I heard it was them, I hung up. They called again; I picked up and said, "Place of business" and immediately hung up. They called 3 times back to back within a 1-2 minute span. Then after that they called my cell phone about 3-4 times consistently. This isn't the first time they called from a different number before. Today, it was 510-857-1049. When I looked it up, it was Allegiance Telecom again.

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I received a call from number 201-608-0054 and the extension was **. Somebody asking me for my father. Curiously they called me at my cell phone and my wife's cell phone and also to my home at the same time. My father passed away and the person who was calling denied to give me information from where or why was this call or the name of the company. I wondering why they called so many times during the day and how do they get all our information? Why they have my wife and my cell number? And I wondering why they want to contact my father who passed away 4 year ago, at the age of 85 years old??? When I went to Google.com, the company who appears under this number is ALLEGIANCE TELECOM OF NEW JERSEY, INC. In my concern, this phone call is so weird.

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I have sent messages to their number requesting not to call and still the call keep being made. I have stated that all calls will be tracked and turned over to my lawyer if not stopped, still they keep being made!

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I use Google Voice for my cell phone. These jerks are being recorded by it. My cell phone never rings because Google Voice knows what is phone spam. Highly recommend this. Don't know what they want and don't care.

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I have received calls from 313-347-8168 out of Detroit constantly - Tuesday 1/29/2013, Wednesday 1/30/2013, Thursday 1/31/2013, Saturday 2/2/2013, and Monday 2/4/2013. This started in December of 2012. I am over it. This is harassment! I would suggest, since this is a customer or employee of Allegiance Telecom, this company needs to take care of it and take care of it now or I can report Allegiance to the Better Business Bureau!

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They call about three times a day, and this has been going on for five months. I have no idea what else to do about it. I feel very harassed and would like to file a complaint. I have no idea how to go about doing so, but trust me, I will find a way. I do not even have one credit card! That is how I know this must be a scam or some sort. I am debt-free and would like them to never call me again. I have talked to a representative who laughed at me.

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I get continuous calls from an unlisted phone number in Canada. This company continues to call my private line saying, “This is your last chance and one-time call.” I hung up. It is a recorded message. With numerous complaints directed to the company to stop calling, they continue to call.

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We have been receiving calls 2-3 times a day, 4 or 5 days a week from ** for the past year. I tried a reverse phone number look up and Intellus was unable to give me the information. I know they are in Warren. They call, there is no one on the line or there is music and background noise. I tried calling back, but there is no connection. I will continue until I come up with an answer!

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I have received about 20 phone calls from phone number **, i.e. Allegiance Telecom, in three days. They never leave a message. I feel the constant calling is harassing. Just want to add it to the list of complaints if others exist. Also, I have been receiving equal number of calls from **, all within the same time period. If either of the companies about had any legitimate business with me, they could leave a message. My number is also on the No Call List.

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I have received a scam check in the mail, with a phone number of 678-278-9722 listed as a landline with your company. I am a personal banker and have seen way to much of this. You need to be aware that your company information is available with this fraudulent activity. I have notified the bank that the check was drawn on, the US Postal inspectors and the Attorney General as well as my local authorities.

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On Nov. 4, 2011, I had my internet service turned off. Almost a month went by and I got a bill for $75 on an unreturned modem. I waited for them to pick up the product. I have gotten three letters from them and I have called three times. Each time I called, I was told they would send some shipping labels so I can send it back. They never get here. Today I got one warning that they would put it on my credit report if not paid. They do not have an office here. I can’t go from the east side of my state to return it.

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I have received fax tries from 630-596-0424, six (6) times on Jan 6th and three (3) times today, (9 Jan). I have sent back a fax on the 6th of Jan and again today that they have a wrong number but it does no good since they are still trying. I only hook up my fax when I want to send something. They are located in Naperville, IL and you are the carrier. Please contact this person or company and tell them to stop. My cell ending in 1347 is forwarded to my home so I do not know which number they are using.

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I received a phone call saying that someone was filing a criminal lawsuit against me and I needed to call this person named Byron **. I did not get a chance to call him before he was calling me. Byron ** told me that I had criminal charges pressed on me for a loan I had gotten online. He then preceded to read a legal affidavit. He said that I owed his client $5,000, and that was not including the amount of money that I received from his client. He said he was an attorney.

When I asked him who was his client, he told me that it was a company named Quick Cash or something, but it was the mother company and it was affiliated with several other small companies. I asked him which one of the small companies I owed money too, he could not tell me. I asked him when did I receive the money, he said he do not know the exact date. I told him if you are an attorney representing this company, then you should know who, what and when. He hung up on me so I called him back and started asking more questions. He started screaming, cussing at me and told me that he was filing a warrant for me, and that the police in my area would be picking me up.

He also knew where I worked and threatened to call my job. He told me not to call him anymore and that he would see me in court. By then, I finally realize that this a scam when I went to ** and looked up the number. It is a business located in Lake Forest, California. I do not know how they get all this information on people, but they do and then they use scare tactics on people to get money out of them. Mr. Byron ** had a foreign accent, he said that he wad with the Federal Legislature of Customer Affairs and Business Regulation of the United States. These people need to be stop.

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Calls from 586-283-3000, started in February 2011 and still continue from this number until November 2011. I am on the "Do Not Call List," however, this does not stop person(s) unknown calling from this number. If you try to call the number it does not connect to anyone. I want the calls to stop pursuant to the "Do Not Call List".

I will file a complaint with the FCC and BBB if the calls continue. I doubt if the Michigan Attorney General will do anything, they have not done anything in the past for consumer protection in regards to unwanted phone calls and violations of the "Do Not Call List".

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I keep receiving phone calls from this company, stating that there is a legal matter listed under my name and social security number. They will not give me any information and state that I need to call back in, to talk to the lawyer in charge of the lawsuit. When I call back in, I sit on hold and nobody answers the phone. They are calling 7-10 times a day and leaving messages stating that I must call back in. I have contacted my bank because this seems to be a scam of some type, trying to get my social security number.

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I keep receiving several calls from this number 586-283-3000. They never talk. But I can hear music or talking in the background. Then, they hang up. If I call them back, the call doesn't go through. I think this is harassment and an attack on my privacy. They can call me, but I can't call them. There would be no reason to call me. I do not have any debt nor do I have past due that I owe. I want this constant harassment to stop. I work nights and I sleep during the day. They are waking me up constantly, and then hanging up. This spells harassment!

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I was behind on my cable bill. I had advised a representative on the telephone last week (08/24/11), that I would pay my bill on Friday, (08/26/11). I neglected to pay the bill on that date. An alleged cable technician came to the house today (08/30/11), when my underage sons (age 16), were home and entered the home without my permission. The tech did not ask my son(s) if they were 18 years of age.

He came in the house and took 3 cable boxes and entered three rooms of my home. No agent notified me that a tech would be coming to my home and there was nothing signed or documentation left by the tech indicating he had entered my home to take the cable boxes. One of my sons told me he had asked if his parents were home and my son said that we were not home.

I do not know if this tech took any personal belongings. It is my understanding that cable company regulations prohibit a cable technician from entering a private residence without permission from the owner or the adult person who resides in the home.

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Someone from a number registered to this company called my cell telling me they were from some lawfirm and that United States Payday Loans were suing me for an unpaid loan. I told the guy I have no such loans out nor had I EVER taken any loans from that company. He hung up the phone. Which brings me here... I thought it must be some kind of scam, but now, after reading all of these complaints, I'm positive. I'm not sure who to contact, because I doubt the phone company even cares as long as the bills are paid.

Wanted whomever reads this to know the number is 909 503 0684. I am going to call Allegiance Telecom though. If you get a call from this number, you need to contact your bank with the info. My bank told me they'd had several customers call about the same thing and that having the phone number helps. Also told me they hadn't heard THIS one before!!! So far, this is the only call I've received. However, per my bank, my calling in and alerting them to the situation so that they can document it, will make it easier for me to get my money back if these scammers take any from my account.

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I got 2 calls from these people. The first asked if my name was Linette ** and then they asked for my SSN. I refused to give it to them, then asked them to put me on their do not call list. He said he would then hung up. A few hours later, my son answered my cell phone. The man on the phone said that I had 3 charges pending at the State of Ohio's Attorney General's office. My son gave the phone to me and the man read off my name, address and the last 4 numbers of my SSN. He told me that the charges stemmed from an online payday loan that I took out and never paid back. The charges were Grand Theft by deception, Theft by deception and Fraud. This man even knew my bank's name, not the right one, but close.

I told him that I never took out a loan with any online company and asked the name of the company. He side-stepped the question and reiterated the charges, telling me that he had proof that I had received the loan through bank records. I told him that my bank records would prove that I never received the loan. He asked me to email him my bank records. I told him that I didn't think that was a good idea because he had a foreign accent and I wasn't entirely sure that this wasn't a scam. I had to ask him twice to send me a written request for release of information and I would take it to the bank and have them send it to them. He didn't seem to like that idea, but after I repeated this several times, he said that he would send me one.

Afterwards, I reverse checked the phone number and wondered why the Ohio Dept. of Justice would have a California company call me. I believe if I had these charges on me, I'd be in handcuffs and in the Belpre City Jail right now. I've called the Ohio Dept of Justice and left a message and will call them back in the morning.

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I receive annoying phone calls 2 to 7 times a day. When I answer, it indicated to put my password in. I have no idea who this is. I am afraid they are accessing my privacy, always after my voice mail. I have had enough stress from these annoying phone calls. I never had an account with this company.

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They were trying to reach my daughter in the beginning, she did not have a cell phone and that was okay. But after she had gotten a cell phone, they would call about once a day, still to our number. Even after they had her number, they would still call our home. If they could not contact her, they would call us. Calling several times a day. My daughter said that they even have called 7 and 8 times in an hour. She had just made a payment to them less than two weeks ago. It has gotten so bad that I have threatened to sue them, but they will not stop.

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This guy named Mr. Smith has been calling me everyday for 24 hours a day leaving no message if i don't pick up saying I owe $975.00 for some loan company and he wants the money now! He calls Monday through Sunday and I'm getting tired of it! I told him to send me information about this problem and that I will take care of it if it was true! He wanted me to pay him money now and then write a letter to the company i owe and tell them I will give them the rest on a certain date! I am tired of these calls and want this broken-English person to stop calling my house!

XO Communications Company Profile

Company Name:
XO Communications
Formerly Named:
Allegiance Telecom
Website:
http://www.xo.com/