8x8 Reviews

To be fair the Service is fine. Everything else about 8x8 is a nightmare. We have been using 8x8 for 9 years. They used to be a good company and we had a dedicated rep for our 40+ properties across the US. Support used to be good too as you could call in and get a helpful person on the other end of the phone. Unfortunately something changed at 8x8. My rep was reassigned and I got multiple reps for all of my different sites. They just send me an email saying, "I'm your new rep," but don't to tell me the site. Not helpful when you have 40+ accounts.

Reliable, cloud-based, and easy to manage. We transitioned from a telco providing our business telephone service to 8x8, and it was a significant change to a more cost-effective, better option for us. It's been over a year, and we have had no issues or problems with 8x8.

We have been using 8x8 for several months now and have received very good support and patience. We have used the support for oddball quests and references and they are always on top of their game. I would recommend 8x8 to everyone!

8x8 has been a great acquirement for the company for over a year. No technical problem has been found, and customer service is great. Every time we needed to open a ticket with support, the SLA was covered on time, and the problemed was solved with a clear resolution. Also, the Fax service is great and easy to use.

8x8 has been a very poor customer experience for my small business. It took over four weeks to poverty two numbers and the after sale support has been non-existent. 8x8 is great when they are looking to get a signed contract. Then, they assign you to a account manager that doesn’t reply to questions or concerns. My phone is a critical tool for my small business and I made a big mistake choosing 8 x 8.

I have been using 8x8 for almost 2 years now and the product is very good and reliable. I have no issues and it is a great way for both internal and external communication. I would highly recommend this product. We are a small company and it is perfect for our needs.

Overall positive experience. Good customer service, diligence in adding new features and updates. Price is reasonable as well. We have been using this service for last 10 years and no issue incurred so far!!!

Best I have ever used. We had tried several in the past and this is the best of them all. It's very easy to set up, easy to use. Customer service is great and very fast and reliable. They go above and beyond to help you with what you need.

I have deployed many web-based phone systems, but 8x8 was by far the easiest to do. Options for physical devices, softphones or cell phone app were a great fit for our business. Remote users can plug any headset into their laptop to make and receive calls, Salespeople can add the 8x8 app to their phone to keep personal and business contacts separate... But mostly, the administrative panel is very easy to use. Great product, but mostly Great Decision.

8x8 is a great service to have in place when times require us to be flexible and mobile. I highly recommend this service. It is flat rate and the bill always stays at the same amount month after month. I love this system. It works on Polycom phones as well as an app for IOS or Android systems. It's easy to run with or without hardware.

This is an excellent product that assists me working with clinics and clients across the country. The ease of installation, the timely and necessary updates and actual user-friendly interface is worth the investment!

I first used 8x8 when I was starting a small part time Chiropractic clinic. For their most basic plan, it was inexpensive and offered the ability to take calls on my cell phone when I wasn't physically in the office. Working on a shoestring budget, it was a great option, and never left me feeling like I needed more. Now, I am in a much bigger office with 3 staff members and multiple phone/fax lines. We are utilizing the service to its full potential, and it has never let us down!! Highly recommend them, in fact another provider in town switched to 8x8 on my recommendation and they love it too!!

I am current customer and every time I call to change something, I get the run around on the phone and very tough to speak to a manger for some reason. The contracting process and tricky and they make very difficult to get out of it even when you are very unhappy with the service. Horrible company, poorly trained staff and therefore awful customer service. I am looking for ending my relationship with them. DO NOT SIGN UP WITH THEM!

I signed up for the service and expressed my needs. I tried the products and they didn't work. When I tried to cancel I was met with a lot of red tape and continued CC charges even after I received emails stating my account was closed. AVOID!!

To expand on my previous review. I was immediately refunded the amount I was incorrectly billed as it showed on my credit card online the same day. Never have received a credit so fast. I still do not recommend the company for VOIP phones but I can give them 5 stars for crediting my account back so fast.

Our company decided to get 8X8 phone service. Sales person was very nice and said we would get support, blah, blah, blah. We had trouble from the beginning and were never able to get the system up and running. We offered to pay someone to come out and set it up but were told they don't do that and we could refer to the website and videos for assistance. We continued to pay for it on time monthly even though they knew we weren't using it and couldn't cancel.

I install multiple phone system types for a living working for a managed services provider. This is my honest perspective on 8x8 vs competition. I've personally deployed over 100 8x8 systems, and over a thousand total systems of various types. 8x8 is a wonderful service when it works. The call quality is great. The administrative portal is easy to use in comparison to most competitors. The licensing structure is easy to understand and the desktop platform is user friendly. So long as there's never any problems, you'll have a great experience.

We have used 8X8 for several years now. Rarely have we had a customer service issue, but when we do, the response is quick and thorough. Follow-up and resources are also excellent. I personally appreciate the 8X8 Work app on my computer. It allows me to fax, text and make phone calls all in one place. Very convenient!

I have been working remotely for a while and the phone/fax, texting and meetings have been of great service to my team. I haven’t had an issue working in different part of the world. The experience with 8x8 has been exceptional.

I have been using 8x8 for the last 3-4 years while working from home. I find it to be very useful and reliable. I would recommend having the highest quality of Internet available so that your calls do not drop. That is the one downside. Other than that, I am very pleased with the service, support, and price.

We live in a very rural area of Idaho and run a business from our home. Our local telephone company wanted $37,000.00 to run the phone line half a mile to our property. My brother recommended 8x8, and we could not be happier. 8x8 handles both our business phone and fax line. I highly recommend them, and their service is phenomenal.

8x8 has been an extremely simple-to-use phone system. It works great for our remote users. We have never had any outages or performance issues. The setup is not 100% intuitive, but they have a great team to help you get everything set up and configured. We can add extensions and physical phones very easily. 8x8 service is very affordable. I highly recommend 8x8.

The overall service is consistent and reliable, the iOS application more than meets our needs when team members are remote. The IVR feature assigned to our main line more than meets our call routing and sales management needs after a little learning curve. Overall, bargain for the features and service.

I am very happy with the whole system once I got it set up the way I needed. I have been a customer for appox. 10 years or more. With the last system upgrade I no longer can make my own system tweaks and I have had a hard time find a technician to help with the tune up when I call after hours. Not many of their new hires can work on my older phone tree design when I call after hours for help. Calling during the day would be the simplest thing to do. Overall I give them an A+ (it will be an A++ when I get a very specific issue worked out).

I looove 8x8! Affordable, easy to understand, and at this time, it meets my needs! We use it for our business and I believe we haven’t had any problem with this company. I would love to recommend it to anyone looking for an affordable and reliable business phone. I would like to see if it works when we are out of the country.

One of the best VoIP companies out there, they offer great reliable service at a great price. Their customer service department has no rival with friendly staff who is always there to greet you with a friendly voice. As per the tech support department it one of the best, always willing to help, and very professional.

We have been very happy with the 8x8 service since switching over a year ago. Setup was easy, including the process of porting our existing numbers. Overall the quality of calls and reliability of the service has been excellent. The features are very good, including the 8x8 Work app, which has become an essential tool in our organization.

I have been a 8x8 business user for 14 years. The features are easy to use and save me tons over the local phone company. I use the soft phone on my pc and smartphone + headphones. On my smartphone using the 8x8 app saves me money every phone call. Bravo 8x8 for your reliable consistency. Very happy camper!

I have been using the 8X8 VOIP services and system for my business continually over the last 12 months, and it has been a valuable and glitch free system in every way, focusing on their Online phone and texting services. And their system and service is the most affordable system that I have found, with an easy monthly payment. And, their customer support has always been fast, competent, friendly and effective, with chat and even Live Support Team Members who speak excellent English, and they really their product and can fix any issue I have had (which have only been a few)..

This system is great and works from many places. Calls are directed to my cell phone and the customers don't even know it. The transfer feature and the compatibility with Google is very good and convenient.

I highly recommend 8x8.com! Their call quality is fantastic! I've not had any problems either on the phone app or my desktop app! The ability to send and receive texts from my desktop or phone is wonderful! The notifications from their system keeps me informed about missed calls, messages or voicemails. I highly recommend 8x8.com!!

We enjoy working with 8x8 because it expands our work and relationship with the clients to more than just emails, so when we need to discuss something but do not want to go through the hassle of setting up a meeting, we can always call each other using 8x8 Work.

They provide incredible customer service. Never had one issue with their service in over 5 years. The products they offer are easy to use and effective. I will be using them for all my companies. I know when I need phone features I find the best with 8x8.

We have had 8X8 VoIP service for the past 3 years but unfortunately, they have dropped our 800 number and for the past 6-months we have attempted to get this straight with 8X8 service. Forget about their "customer service" rep, Gerard, he doesn't answer or return calls EVER. I have escalated this up the ladder but unfortunately it has ended with empty promises and finger pointing. So sad that a once-good company is now the absolute worst at customer service. I hope they get this straight by the end of this week or our relationship with 8x8 will be severed, and I will be offsetting their final invoice against the credits owned for charging us with a number that does not exist. Ridiculous!

What a mess! Good luck if you can ever get the same response from two people at 8x8. Opened an account with them almost 4 years ago when I started a new company. We have grown very quickly, they are very quick to respond if you need to add a line. Yet, of course, make it super difficult to cancel a line. Regardless of that, if you talk to enough people, the line and license get cancelled, sometimes. Most of the time you will need to follow up with them again, and again, and again to make sure it's actually cancelled.

8x8 is easy to use, and half the cost of our previous provider. You have to be somewhat technical to get your office set up as everything is computerized. They have a chat option which will work for most, but I like also having the option to call in to customer service. I do not regret changing providers to 8x8 and would recommend them.

I am so happy that I purchased this phone system.. It makes me so glad that I have a listed number and equipment and an auto attendant and all kinds of other capabilities, to transfer calls and look and perform as if I am a Fortune 500 company. The service and equipment cost me less than $20 per month. This was the best decision I made ever..,. Now the only concern I have is the integration with my ZOHO CRM. It has been a little challenging to say the least but the tech support took good care of me when I realized I was not talented enough to do on my own..

8x8 makes things so easy. I don't have a clunky phone on my desk anymore and I'm not chained to a cord. Thanks for making my job easy. A fax, email and text option streamlines everything into one place.

Our company has used 8x8 for many years. They are always very helpful with any issues we encounter. My account manager is amazing. He is always there with the solutions to our small issues. We are very happy with our VOIP through 8x8 and will continue to use them.

I had to choose a VOiP provider for my small business and 8x8 has been the best solution by far. I like that everything is in the app and nothing is too difficult to use for my employees. 8x8 is a good tool.

8x8 Team was super helpful, they had training for two levels and the instructor was very professional and helpful. I was able to set up all my users, lines, ring groups... but after one year they added $100 on top of my monthly payment price and no one seems to care. They kept my case open for two months then they closed it with no action!?! My sales rep told me, "You were on promotional price." If I'd known I was on promotional price I wouldn't have chosen the 8x8 at first place.

We purchased 8x8's Contact Center 53 days ago. Our sales contact emailed me almost daily until I signed the sales order but once I signed it, I have never heard from him or anyone again. We've made numerous attempts to get ahold of someone from 8x8 to help us "deploy" Contact Center" without any luck. We've reached out to our sales rep Colby Chu numerous times and his delegated contact and receive zero responses. We've tried reaching out to 8x8 via their customer service line with no luck and even a few of their execs via LinkedIn and no response.

The system in concept is great, it was much most cost effective than our traditional phone lines and VERY flexible. The Polycom phone have amazing voice quality (haven't tried any other ones) You can have your office line on your laptop and cell phone so it travels where you do. Very handy when you have to be away from your desk and need to be reached. I continue to have audio cutting in and out at time and we have 500gb internet, so it's not that - it's an ongoing issue. I like the features so much I also got a line for my home. It is a good investment and cost effective.

I have had a hard time with the 8x8 phones when they are double ringing. I believe it is due to having group call pick up and ring groups combined for our office girls to be able to pick up each others' calls.

8x8 has completely lost its way as a company. They have no customer service, their quality has degraded, and they are now refusing to turn over our records after we terminated our contract and have become non-responsive to requests from counsel. Notice their responses to all the 1-star reviews. A stock comment to which I guarantee they haven't responded. Run, don't walk. There are much better options out there.

In May of 2021 we signed up for a free trial but cancelled the next day without even setting anything up. We read some horrible reviews and decided we did not want to use them. We thought we dodged a bullet until we saw they charged us for service. After three separate phone calls and talking with a manager (phone calls were days apart because they kept telling us they took care of the refund), we ended up having to post on social media and they finally refunded our money after several weeks. Here we are approaching a year later and we receive and email that they are renewing our service. Renewing our service?!?! I called them and it took almost an hour for them to tell me that it was an auto generated email.

The support is so terrible, I've been going back and forth with them for 2 months now trying to speak to a supervisor because no one seems to understand the simple issue I'm trying to address. We added more licenses for our employees, later on we had some employees leave, and I want to reduce the count of licenses so we can save some money and they will not without charging $1,000 plus termination fees just for having less employees? The phones go offline and down too often. Don't use this company.

I am a customer that has 12 phones and 15 lines with 8x8. I pay for PREMIUM services as our business requires it. I can say 8x8 is TERRIBLE. I understand mistakes happen. But with 8x8 it's been NON-STOP issues after issue. Only 1 tech call I have made has been a "user error" or my fault... I have had 3 issues that had to be escalated to their tier 2 tech support (IE: The customer service guy could not fix the issue because it was DEEP in the system.) I have had to delete whole users because the system could not see the MAC address, or device connected. I have had to call and erase an entire user again because they could not access the text messaging system through the app. This could not be fixed and we had to WIPE and reinstall the user.

Customer service is non existing. This is truly the worst experience by far and even after we canceled the service they continue to charge us. They have not idea what they are doing and they are very expensive as well.

The system overall seems to to work well and the support was okay during the initial set-up of the system, But once you are set up and are no longer working with the sales team the customer service is horrible. If it would not be so much work to switch to a different company I would probably switch just based on the customer service.

8x8 customer support is severely lacking in the time it takes to get someone on the phone or in chat. Communication is an integral part of any business and if you want to boast as a company that you have 2 million plus businesses using your product then you should support those businesses. In 3 days I have dealt with 6 reps in total for what I thought was a simple billing issue. I got a new credit card for my business and failed to update my profile before the next pay cycle. My account was suspended due to nonpayment. At first glance, this isn't a problem. I was thinking I'll just go online and pay my bill as well as update my payment profile to avoid future issues. Not so fast! I was able to update my bill, but the option to pay said bill wasn't there.

My company has used 8x8 for a decade, and we are trying to switch out. They have HORRIBLE customer service. You can't get ANY answers out of them! It's just not worth the headache of figuring it all out yourself...

Wanted to try out their services for a month, was thinking I'd probably keep, because needed minimal services. I initiated a port of one of my numbers, and then they stated it would take a week to complete. So I canceled everything. I then tried to port to another company and it was taking a while. After a week, I got an email from 8x8 that the port had completed to the closed account. I spent 2.5 hours with 6 different reps trying to resolve this, and in the end the said they've reopened the account, but the # is still not in that account and usable. I've been working with small businesses like my own for 25 years and their dashboard is downright archaic.. and convoluted. It's like there was absolutely no thought given to time and ease of use to the end of user.

I have to have my bosses force log me out of salesforce, I click call and it says it's calling but it doesn't, you click answer and nothing happens so you click it again and again until it answers and then it hangs up on clients. Every single person in my dept. absolutely despises using 8x8. We have had so many problems with them and the service.

When my card expired, I added ACH payment, but billing department hasn't charged money and now my account is deactivated. I asked support via email to help me (case **) , but they never called me back. I called to support line and no help as well. You don't need money?

The company has since helped to resolve my issue. It seems, for now, that everything is OK.

Back in September I contacted 8x8 to get a quote for their service. I had an agent that was working with me and after going through the motions I told them I needed to talk it over with my partners and we decided we were going to hold off. Not only do I have verbal acknowledgment that I said that we were not going to follow through but I also have numerous emails stating that we were not taking the service at this time and her reply was to get back with her if we changed our minds or when we decided we wanted to go forward with it, then after a while I started receiving bill after Bill after Bill which I repeatedly tried to contact someone. I never was able to get a hold of anyone by phone and no one ever replied to any of my emails.

When Covid started and I needed more service, 8x8 changed their platform. You had to "create a case" for everything. I never had anything resolved, just auto emails saying they received the case. Over two weeks ago, my phone system went down, and I have since created 4 cases and it has yet to be resolved. My office is unable to receive incoming calls, although we can call out. In the cases I left my cell number asking them to call me. After 10 days I received an email saying they called my office and left a voice mail. On a phone system that I am unable to use! Then after 15 days they called my cell phone from an unknown number and left a voicemail asking for me to call them. It is really hard to run a business with a phone system that doesn't work and has no customer support. Several issues in the past but this is the worst!

After working with the company through Consumer Affairs, I was able to get the refund for the billing error that happened in the past. I am happy to resolve this issue, but will likely be going elsewhere for services in the future due to this problem and lacking support in Customer Service.

8x8 Work, is such a useful tool for our employees! It's like having the physical office phone in your side or back pocket, literally. Not only can we answer office calls from our laptops, we can also answer office calls from our cell phones, anytime and anywhere! This feature has been such a tremendous help as we continue working through the Covid and from home a few days a week.

The 8x8 Work application has all the functionality required to use as primary collaboration function. The application is very reliable both using the soft phone on your PC and the mobile phone application. Installation and set up is very straightforward and easy to implement across your business. I would recommend the VoIP platform whether it be a large or small business.

Great solution that includes both UC and CCaaS features. Strong after sale support. Very transparent, traded on NASDAQ, profitable and cash flow positive. This is a company that will continue to innovate and improve the product for many years to come.

I started a business earlier this year and like most new startups you want quality with reasonable price. I needed a quality phone system and 8x8 gave me both. I was blown away by all the features I was getting at such a reasonable price. The best part is they are always improving. They are constantly sending me virtual invites to attend in order to learn more about current services as well as anything new that could help my business. The most impressive thing is their customer services. I receive courtesy emails and phone calls to make sure service is fine and if I have any questions. The process was simple to set up and the variety of plans you have at your disposal can accommodate any size businesses. Give them a call if you're in the market for a state of the arts communication company.

Love the ability to manage all the extensions from one place - ability to quickly change from audio to video technology to texting - send email - great experience. Manage the entire system from one screen.

The company I work for recently made the switch to 8x8 Work. It works great and you can run all different kind of reports, which is extremely helpful because most of us work from home. It allows you to customize what you are wanting to see. Any issues we have had the 8x8 support has been right there to make sure our issues are resolved.

Workforce Control Solutions chose 8x8 Work because of its reviews, however our experience with it has been better than what we read about it in the first place. The people in the company have all been professionals that know the job in the department they work in. They're quick to get us what we need or provide information on how we can achieve what we need with the software.

There are plenty of cloud communication platforms out there but what separates 8x8 is their combination of top end products/services and the customer relationship platform to match. When you have an issue (which is few and far between with 8x8), their team is there to help fix the problem and ensure that you're taken care of with as little downtime as possible. Their products and services are top notch and they have the ability to cater to a wide variety of business structures. 8x8 is the future of cloud communication and the sooner businesses use them, the more successful they'll be.

Beyond horrible customer service. Once they get you to sign a contract they could care less. Bad reception, phone app will drop calls or have bad call quality. I am a business and all of my calls come up as spam likely so people avoid our calls

Great Platform for reporting, managing, and controlling a Virtual Call Center! Couldn't be more pleased with the progress my company has made in developing a revenue center that furthers our billables and gives us better insight into our calls

I manage a very busy and large medical office. 8x8 is our phone system and we are very pleased. It offers many features and can be designed to meet your business needs. The tech support is also great.

The apps are super easy to use and I really like them. However, if you ever have trouble good luck getting support. They’re not very knowledgeable and are hard to understand. It takes days to hear a response.

I was a long term client, I reached out to technical support during Covid to get assistance in changing my office hours for our phone system. No live support at all until. I tried the videos and no help. I finally made the decision to change carriers. Then I was allowed to speak to a person, but only because I was cancelling. I was told that there was an early termination fee even though I was a client for 5 plus years. The fee was equal to the remaining term. I fought this to no avail. I finally reached someone whom I believed was listening and they told me that they would handle the 30 day mandatory notification of cancellation to prevent the contract going into an automatic additional year contract. This huge detail was never disclosed by the sales person.

Actually I liked the person that I talked with at first. I placed an order with this company for our office. Next day attended their "webinar", to find out it was a fake re-play of a video with a call center rep put in some questions from "customers" and type in answers. Then I came across a customer who cancelled the service for performance issues, but faced a very difficult time to get the "company" honor their promises. Next day (within 24 hours of ordering the service) I contacted RC, the man who sold the plan. He said he would send in a cancellation request.

As a UK agent working with 8x8 over the last 5 years has been a great experience in both supporting me as a person and also enhancing my business profile. At no time do we feel undervalued and in fact, quite the opposite, where they reach out regularly to ensure we have the right tools to do our job, regardless of whether they win the business or not. This extends to the customer as well, and let’s not forget, these are the ones it matters to. Ok, so some customers are more demanding than others and we can’t win them all but, 8x8 do their best to make the decision for the customer to chose another provider or solution very difficult. Love working with them and long may we continue.

Our company has been using 8x8 for several years. It was a replacement for AT&T system that only had physical phones. We liked it from the beginning but only during the COVID pandemic we realized how good it is. It is our daily communication tool between company staff since we started to work remotely. We use "Meet Now" to share screens and discuss projects many times during a typical workday. We schedule meetings with our clients using Outlook plugin. We installed the mobile apps on our cellphones so we can place and answer calls while away from our desks (in the office and home offices). Overall, it has been a great investment in productivity.

We have been with 8x8 for over a year now, the service is stable as the best from any other. Quality of calls are superb. Issue is on the transition and setup, if you come from another vendor, prepare a good transition with at least 2 months. Price wise is ok, not the cheapest, but the quality of calls are like it.

We've been using 8x8 for nearly 3 years. This service has provided us with the ability to use our phones for business without giving our personal information. I like knowing when a business call, text or fax are coming in. I really like the virtual desktop so I can easily use my computer as well as my phone to facilitate business. Over the years they have continued to improve the functions but thus far, I am mostly satisfied (there is always something I'd like to adjust). But I have no plans to change and have referred 8x8 to others too.

I recommend for any business. It's a great alternative to regular landline service. All the features and video conferencing is wonderful. Support and customer service could be better. Every time I have had to call or need support I need to go through the first level technician who knows next to nothing and it takes forever to someone to call or get an escalation. No one takes ownership of a support ticket and follow-ups are snail speed. It truly is a shame because the service is actually quite good but the support not so much.

We have been using the service for 15 years and through their desktop and mobile apps they have kept us connected with our clients in the field and in the office with a reliable service. The pros are that there is a mobile app to use, the only con is that the set up can be a little cumbersome.

8x8 offers many features and at a pretty low fee per line/per month. We have been using the system for about 6 years and have nothing bad to say about it. The setup was great and support covered the bases when switching from a copper-based telephone system. During the pandemic it was easy to move the staff to either: taking their phone home with them, using the 8x8 softphone, or the 8x8 app for cell phones. Regardless they all worked great to keep us connected and working in a proficient manner. You don't need to buy the equipment from them and the support staff still assisted us with the completion of getting our phones attached to their system!

I love 8x8 phone system ever since we switched. All of our offices can connect easily. We were not able to dial extensions for our other office locations before we got 8x8, but now we can. I love it and would not recommend anything else.

Overall I think 8x8 is a fantastic system. It is not a giant but for a little guy, they really give you the vibe and support of a much larger company. Just to start with some of the pros for me. Pricing is a big thing and you really get your bang for the buck with 8x8. Installation and roll out was pretty easy for us. We employ over 100 employees and I was able to handle it with ease.

I have been with 8x8 for years. They are very easy to work with and will help you get completely set up and they will always help with any issues you may have. I have no complaints and will recommend to anyone that is looking for a quality VOIP that also wants quality customer care as well. I have been so happy with the service that I have not even looked for any other options since joining 8x8.

8x8 is less than half the cost of our previous provider. However, support is difficult to get in touch with. Phone rental is weird to me. Most of my at home team suffers from not being able to answer calls when ringing to them via the 8x8 app, and are constantly having to restart their phones. Still not 100% sure this even solves the issue. Mailbox limit is subpar - we are a very active company and the limit on voicemails drives me insane. Overall, it is a user friendly interface phone solution, that is cheap. I would probably recommend but with the heads up of the issues I've mentioned.

This is a great company to do business with. Their tech support is great. Their pricing is transparent. The product itself works well and is flexible for our business' needs. It is orders of magnitude better than our previous solution provider. I like how the company is investing in building a community among its users with webinars and other actions to be not just a product purveyor, but a thought leader.

I have been using 8x8 for a year and half so far and this has proven to be so convenient! Not being at the office anymore I control everything and manage my calls from my computer. I need to call from time to time abroad and it is working perfectly! Great service, I never had any issues and I would recommend it to any company looking for a VoIP.

We have a few offices in China and UK. The phone system allows us to work seamlessly. I recommend. 8x8 Technical support team was excellent too. You can call them directly or raise a ticket, they get back to you very quickly.

Support is responsive and the service has been good! They continue to update and improve the service! We are very happy and 8x8 meets the needs of our small business! I would welcome any questions anyone may have!

We implemented 8x8 for the school a couple of years ago. The migration was all in-house, as they don't really have professional services to help us. It was a little difficult since they didn't have a proactive implementation model, only reactive support. So we missed a lot of things and didn't understand some things. However, fast forward today... and we have a great system up and running and working as intended. Which during the pandemic all the apps and softphone features really helped us out a lot. The product, if the network is configured well, really works well with minor outages over the past two years. I would recommend them for smaller offices, not over 100 people.

As the administrator for a small business, 8x8 has changed how I do business! With the ability to set notification schedules per user, the app has allowed me to get more personal with my customers, through texting and a direct number, while maintaining healthy boundaries with my work hours. Now that I am texting tenants and clients, there is no other way I want to handle communications!

I have been 8x8 customer for 5 years + and never had any connectivity issue, the VOIP quality is very good, also their customer service is very helpful to guide us in installing a new device and using their portal.

8x8 has been our main provider for call solutions for the entire time that I've been with my company and it's become even more user friendly with the new updates. I really like the new sleeker design that shows the interface all in one place for easy transfers and the ability to review multiple things at once.

We have been using this for more than 2 years and has been very useful! There are new features that help us with our current needs, and now more features are offered. Its innovation makes us updated with what we need.

Easy to deploy, manage, and integrate mobile workforce solution that allows for effective and productive intra-team collaboration as well as clean voice channel to securely communicate with outside parties.

I have been using 8x8 services for several of my clients for over 6 years now. Over that time the feature set has constantly improved while the support has consistently gotten worse. I like the product and the features. The pricing is not bad, but you need to be careful of their "fees" that they always try to sneak in. I would recommend them, except for their support. They have implemented a new tiered support model and you must pay for the good support. The general support is nothing more than inexperienced technicians (if you can call them that) who read off a script. It takes forever to get an issue escalated and call backs are glacial in speed. Overall their support has grown to be horrendous and that is my big issue with 8x8.

Excellent company for our VOIP needs. 8X8 is very responsive for any questions or issues (though we never had any issues). They will walk you through and provide you with any tools needed to help you understand and use their services. They even provided us with a discount on purchasing their VOIP phones for our office.

I was a little skeptical at first when I was told we needed to upgrade. We looked at several different options and 8x8 seemed to be the most user friendly and the staff is great to work with and provides the customer service that we need. They get back to us quickly and we can call or email to them directly.

Utilized 8x8 to replace our phone system and it is an amazing upgrade. Don't know how we lived without the features for so long. With the shift to a mobile/work from home environment, there is no doubt this solution checks all the boxes. Oh, it is also extremely cost effective!

AT ALL COSTS DO NOT USE 8X8. Used 8x8 for 4 years and when the pandemic hit we needed to downsize. Many other service providers were understanding but 8x8 stuck to their early termination fees and offered to cut off our service and sue us if we did not pay them. About a year ago they outsourced their support to India and now service issues involve days of wading through the language barrier only to have the problem recur after 6-7 weeks. The payment for 25 users is up over $1800 with no explanation why, and the contract auto renews so if you do not tell them to pound sand within 30 days you're on the hook for another year. DO YOURSELF A FAVOR: Terminate their contract before you start it!

Updated on 10/14/2021: 8x8 put a flimsy band-aid on to improve this but have actually made things worse. My sales agent insisted if I would move to this new plan it would fix all my issues. After asking three times for the differences between my current plan functionality and the new one he finally answered that the difference was the international calling plan. So I agreed.

It is impossible to get in touch with someone at 8x8. If you call customer service IVR will tell you to go to the support page and talk to OTTO. OTTO will give you some stupid articles which are not relevant to your issue, No matter what you type in that chatbox your chances to connect to a live agent is bleak. After waiting 45 to 60 mins it says "I'm sorry, looks like there are no agents available at the moment. Please try contacting us later, or click here to create a ticket and someone will get back to you soon." I have open chat several time but facing same issue. Worst Services Ever. Below is the screenshots url. **

I have been an 8x8 business customer for many years, paying for about a dozen phone lines with my business year after year. For most of those years, they were great. This past year, the company seems to be under new management that filled its ranks with incompetent and dishonest people. I am bounced from one incompetent person to the next; promises of return calls by some superior or other competent person go undelivered; when I tried to revise or cancel my service, I was told I missed the 30-day window a few weeks ago and that my contract auto-renewed for another year, with no changes or cancellations allowed for another 12 months.

First I want to say be very clear you are on a contract. The part they leave out of telling you until you want to close your account. February 2021 I called to inform them that I closed my business. My sister too ill and I would be taking care of her. The gentleman insisted since I had another business I could transfer the service or either way the contract automatically ends in June. However in March my sister passed away. In April I caught Covid. In May I was in an accident plus planning and packing to move because my landlord wanted an increase in rent. What. I couldn’t afford. All of these events led me to severe depression causing me not to follow up on taking care anything personal or business related.

It is impossible to get in touch with someone at 8x8. If you call customer service IVR will tell you to go to the support page and talk to OTTO. OTTO will give you some stupid articles which are not relevant to your issue, No matter what you type in that chatbox your chances to connect to a live agent is bleak. I wanted to contact some on in billing to report extra charge on my account however every time I have tried I just ended up more frustrated with the whole process. I have screenshots to prove whatever is written above.

8x8 does not care about taking care of their customers. After several years of bad service (our fault for staying longer than we should have) we decided to get our deskphones working again. Spent about 4 weeks trying to get them set up and spending hours on the phone with customer service, we were not able to get them set up. We then decided to go to another company with much better reviews.