8x8

I was excited about these products and the ease of use advertised by the company. However, as I have expanded and added more lines, I am being told different information. First, I was told that each number would have an associated fax line; now they have rescinded this and said that only certain numbers will have them. Then I experienced an issue with my virtual office app on my computer. I reported this on Monday of this week, and as of today (Friday), the issue is not yet fixed nor have I been offered any remedy in the meantime. I am a therapist and rely on phone service to be available to clients in case emergent issues arise. My coworker's fax line is glitchy and her computer app freezes frequently. Based on the other reviews, I can only hope that after a few months, our issues will be straightened out.

They promise the sun and the moon. In reality, their "engineers" are not even techies. It took me 2 months to get the system working for me and took 3 months to get answers to basic questions. They claim to be international, to work with clients all over the world but they do not have basic international services like local call in numbers for international clients to participate in conference calls. They said I have to buy a license for each new country number and they did not tell me this until I pushed and pushed to get the answer. I think they did not even know what I was talking about. That was unbelievable.

As a law firm, there is nothing more critical that reliable telephone service. Unfortunately, 8X8 has failed to deliver a reliable product. My staff is constantly on the phone with them resolving issues that leave us without service for some or all of our phones. Phone service is something one should not have to think about. Instead 8X8 consistently wastes my employees time and requires multiple attempts to rectify problems that should not exist in the first place. We even had to change to another provider for our fax line because 8x8 technology could not support something as basic as a fax transmission. There is no reason to use this company as they provide no advantages over their competitors.

Can't get any answers on when my Obi Adapter will arrive... When I finally escalated to my sales agent because we noticed the business credit card was charged twice, the sales agent responded with a tracking number stating it was delivered on 7/2/18. When I looked up the tracking number it was shipped to an address in Baltimore, MD and not Austin, TX. I have now been on the phone for 1 hr and still can't get a simple answer out of them. The adapter I am looking for is essential to get my fax line. Now 1 hr later they are transferring me to the billing department... nightmare.

Shady company with terrible customer service, long story short is we were quoted $133.46 a month and then our bill was 164.84 a month and they have given me the run around for several months with no solution in sight. Never received calls back when told I would be called back. They did not respond to BBB, yet somehow still have an A+?

I have been with 8x8 since early 2000's (2002 I think). There were very many service issues early on but customer support was available and useful. Finally that worked itself out and voice is pretty good and consistent. Early on it was easy to get customer service. Now connecting with customer service is difficult. The number was on the website as well as an email. Now it is not. One of the sales numbers will take you through menus that led you to service. At that point you will be put on hold for a long time. There is a message that they will call you back and you will not lose your place in line. After 48 hours I am still waiting for the callback. If you are able to get customer service they treat you well. 8x8 has grown and has added many very useful services. I do believe they are overpriced for their product currently. The competition has different options and lower price and a reachable customer support. I am switching before end of year.

Monthly credit card charges 3x agreement. No invoices or statement. Customer service responded by telling us to login online. That was impossible because they did not recognize any of the phone numbers they had given us as belonging to their system. Impossible to get in touch with them. After 6 hours of attempts I went to the credit card issuer and complained. These are crooks who belong in jail for fraud and theft. No joke!

Terrible cancellation policy. I cancelled my service on May 2nd, and then I get a charge for the whole month of May. Nice money grab, you guys. I'm making sure everyone knows to avoid your service because of poor policy.

Please do not use this company. They are thieves in my opinion. I tried to cancel service because we went with another VoIP, after being with them since 2011, and it took me 5 months to finally get it canceled. We were on auto pay and they kept charging our card every month even though I had called to cancel. I finally reported them to the credit card company as fraud (because it was) and they finally canceled the service. (I hope anyway) They also charged us a fee of over $500.00 to cancel due to an automatic contract renewal that was buried in the paperwork that we knew nothing about. Do not let them get their hands on your credit card!

8x8 provides the worst service I have ever encountered in my life. Infinitely long hold times. Broken apps. No one responds to emails. No one cares. The list goes on and on. The Salesforce app doesn't work period. The analytics package doesn't work period. They know about both problems and are incapable of fixing. 8x8 has been the worst business decision of my life.

Stay away from this company!! They take your money and provide horrible service. You can't pick your numbers... you can pick your area codes, you can't speak to anybody until they decide to activate your numbers. Then you contact their support center located in the Philippines and they're as incompetent as the rest of the company. BEWARE of this company! Not a good choice.

BEWARE of charges if you seek to disconnect your service even after being a customer for over 8 years. Free phone offer requires staying for at least 2 years or a $200 disconnect fee with only a few months remaining. BEWARE. BEWARE. You can not transfer the number they provide to another carrier as I have tried numerous times and various other carriers, they trap you. BEWARE. BEWARE of echoes on the line which come and go for the last 8 years with new phones not fully solving the problem. Clients certainly get annoyed on the phone with us. BEWARE.

We have spent hours and hours with tech support with this company over the past year. We would lose our dedicated vanity number that all our marketing materials feature if we left. Our customers can't reach us. If you are trying to grow a business I would keep away from this company. Hoping this last few hours with tech support is our last.

I would highly recommend staying away from 8x8 for VOIP. I had them for three years paying $430 per month for 10 phones. Then one month the bill goes to $785. They won’t give me a credit but tell me on the phone that it will go back down the next month. It doesn’t so I call again. Same thing. No credits but it will go down next month. It didn’t. I cancel. Although originally I signed up for month to month they tell me take when I called to fix the monthly increase that I was moved into an annual. Of course I never got the original price. They made me pay two months to cancel plus are sending me to collection and threatening my credit score for early cancellation fees. DON’T DO IT. 8x8 is the worst!

Customer service has been going downhill steadily. Three times have lost incoming calls for days - they don't even go to voicemail - just dead air. Way to go 8x8! The fix was, you have to turn this off and then back on and then it will work. Why don't you just fix the problem? Billing is horrendous! They delay responding to "cases" for days. Tried to move my service to Vonage and 8x8 couldn't change the address on my phone number to make it possible. Really? This company could put me out of business. Dec 2017, my bill was increased by 50%. No advance notice - and once they take your money it's really hard to get it back. I downgraded my service and still waiting for a proration. Why didn't that happen automatically? Why do I have to keep tabs on you to make things right?

My company is global, with locations on 3 continents. For some reason, our Australian office ceased receiving billing statements. When approached about the issue, I was told that 8x8 no longer provided support service to our account and referred me to a company by the name of Entrust. Despite numerous emails to both entities, they both have dropped the ball and I have received no assistance at all.

The actual service has been good. However the company's billing practices are predatory. They require a contract. At the end of the contract your monthly rate can nearly double. It happened to me without warning. They have a strong hand if you want to port the phone numbers when you quit them. I'll be moving to another service, one that has no contract. Any company that has a corporate policy designed to catch you "sleeping at the wheel" is not one you want to do business with.

I got rid of my physical fax machine to use the 8x8 office. I find out that 8x8 was still charging the fax line that the person who set this up did not disconnect and when the issue was found out when I went to get a new phone system, 8x8 refused to reimburse for this charge that should have been removed. Extremely disappointed that such a big company would do this and not take responsibility as it was obvious the line was never used in the 3 years and they know that there was obviously no need for it.

DO NOT USE. They run a scam whereby when you end service with them they continue to fully charge you for as long as they can get away with it, then refuse to give your money back when you catch them. I switched to JIVE on 6/27/17 as they had better prices and no contract on over 30 lines comparing to 8x8. 8x8 ported my number to JIVE per my request. After all was completed I called 8x8 to cancel/notify that I will no longer use the account. Month later I received another bill (over $380) from 8x8. Call them again. 8x8 acknowledge they had ported the number away and my service had ended at 8x8. It's November now - still charging my account for numbers I ported to Jive in June. My sales rep doesn't call me back for week now. I don't have a time for this BS. My lawyer will take care of it from now on. DO NOT USE 8x8.

Signed up for 8X8’s service at the end of the month and was given all kinds of discounts as a promo. Purchased the service and one of their phones and was told I would receive a call from support dept to start my set up in 24-48 hours. The sales rep said she would get started on porting over my existing number. I signed their documents and they charged my card. Everything was great. 5 day pass with no call, not 24-48 hours. 5th business day I get a call to schedule my support set up call for 4 days from that date. 9 days in I speak to the support set up dept and I'm told the porting of my number can start as of now, not 9 days ago when I signed up and that will take another 5-7 business days. After completing the set up call and walk through I'm told I will be receiving a series of 3 emails confirming my porting of the number.

We used this service for our remote sales organization to make it easier to keep in touch with them through the instant messaging system. The phones had many service problems and they made it incredibly difficult to have service requests managed, then when I finally called to cancel, they are charging $500 in hidden fees. Horrible!

We purchased a VVX300 system and returned it in 2-weeks for an upgrade the VVX600. We received a shipping label from the 8x8 returns center with a document to enclose with our return. Of course I was immediately charged for the new phones and promised credit for the returned phone. We complied and returned the shipment in the original packaging. We have been chasing our refund for 8 months now and we keep being told that we need to provide the shipping label. I have explained 10 times we did not produce the shipping label they did. Now they won't respond so I am going to get a lawyer and sue them. Sexy sales process, terrible customer support and follow through. Do yourself a favor and go somewhere else for your phone system. Very dishonest business practice.

We have been with 8x8 for over a year now. With so many outages it has caused our business to lose a lot of money. They are constantly going down and having interruptions. So much so that they have gone to the point of paying us back so we don't seek legal ramifications. Just in the past month alone we have had 6 outages with management still scratching their heads on how this could have happened. We had to wait 5 months for a Microsoft outlook integration download that they had an error for. We had our SSO page bringing up a white blank page for almost 3 months while 8x8 tried to figure it out.

Please be advised that as current customers of 8x8 we ordered a headset to assist with answering calls in our retail store. It took me 3 days, but believed that I finally had it put together correctly. I did not. It did not work. I contacted our Sales rep who came in and tried to get it to work. He tried for about a half hour and then called technical support where we were told we were missing a part. They ordered the part on November 15, 2016. We have not and do not intend on opening the box and would like to return the product for a FULL Refund. It is not our fault that the first set was not packed properly and came defective. We have not opened the replacement so I have no idea what is in the box and if it is defective or if all parts are there.

Within 2 months we were vexed with this vendor. They have genuinely friendly SALES people. I read Customer Service is spotty, but that's a huge understatement. It's like a lottery. They have some good guys, but most of the time you get NOBODY. When you want to disconnect, GET READY TO PAY MONEY. 30 day notice - PAY an ADDITIONAL MONTH. For breaking a contract - PAY 60.00 per user. EITHER WAY THEY GET YOUR MONEY. Seems like a third world run CASINO.

We have had issues with the service for a while. 10 days ago I tried calling and was on hold for 45 minutes so I hung up. I tried the online chat, after 45 minutes with this person we got disconnected. I assumed he would call me since he knew the company, the issue and I verified all info with him...but another opportunity wasted and no call back ever. So I went and filled out a ticket #** 10 days ago and still cannot get a call to fix the issue. I tried other times to call and I CAN NEVER GET A LIVE PERSON. I tried virtual online chat and the queue says, "will be with you shortly." 25 minutes later they have still not responded. We spend hundreds of dollars a month with them for years and this is their customer service when an issue arises? Multiple phones are not working and we get no response. I would like a call back. This is ridiculous.

The companies I worked for before used different telephone companies. So when I moved to this company, somebody who use the 8x8 service referred it to us, so that’s how we turned to them. I have a good response from them when I need some assistance. I use the normal telephone line and the voicemail for sales, customer service and from the people who use our station. But I am having some problems with the fax from the virtual office. I used to use it but I don’t know why it was disconnected or discontinued for service, and I want to really start using it. Also, there were times that I used to have a lost connection for the telephone, but now it happens less. Everything is working better now. I’ve had a good experience with 8x8. They're a good company.

We've been with 8x8 since 2011. The system is easy to use, and we use it mostly for inbound calling where customers call and then it gets redirected to where it needs to go. I haven’t talked to anybody at 8x8 in a while. I had one frustrating experience with one of the settings a couple of years ago, but we got it resolved. I spoke to a couple of account reps. One was really good and engaged, but the other one left me alone. Additionally, I made some adjustments to my account and one of the reps walked me through it, and she was really good. Overall, my experience with 8x8 has been okay.

I've been using 8x8's phone system since 2005. Most of the time it works perfectly but sometimes we seem to have a little bit of a stutter on the line. I can hear most of what the other party is saying but occasionally when they said something, I don't know if they're dialing out on a voice over IP system. It could be their side or my side but we never know anymore what people are calling on. In the past, when I've needed to call their customer service, they've always been most helpful and they've always responded. Even if I had an issue with their website, they've responded and problems have always been taken care of. Unfortunately, they can't control my internet connection if there were problems. So far, they've given me a fixed monthly cost on all my phone calls so it makes life easy to budget.

After spending plenty of research for a VOIP Service Provider it appeared that 8x8 VOIP (http://8x8.com) would be my company's best choice. Sales department was smooth and efficient, like One would expect, until the first problem and then the customary "I will send a Support Ticket to Technical Support". I am still waiting for that call. Finally I called Technical Support and after an exhaustive wait on hold listening to the same recording "Your Call Is Important To Us..." 30 minutes, 1 hour... yes someone finally answered and proceeded to read to me the same online diagnostic protocol from the 8x8 Self Help Library. Yes I am IT and I can read too! The end result? I am still waiting for Tech to fix their problems: