8x8 Reviews

Good product to use. Had them for about 2 years now. 100-person enterprise level business. Friendly service. Call trees are easy to set up. Coming from the Oneplus for many years I decided to try Samsung. It checks all the boxes and then some. I can actually use this phone on any carrier I want. I use MVNO's and this is a major bonus for me. It's a little smaller and flat screen which is cool with me. It's extremely bright and the screen is crisp crisp clear. It's taking me a little to get use this device but I find it very nice to be honest. There are a lot of cases to choose from unlike Oneplus also. It charges pretty quick and the battery is great. I like it.

Our company switched to 8x8 about 10 months ago and I have no complaints. Set up was smooth, the account rep that worked with us was great with task management and following up. They handled all of the porting of 100 extensions from our previous provider, we didn't have to lift a finger. We use the Teams integration and users picked up on how to use it immediately. Call quality is great, and managing extensions in the admin portal is very easy.

We have taken our Care Center from only being able to answer phone calls to offering our customers SMS, chats, and emails. This was all without extra cost from 8x8! The ease of use and ability to work anywhere have made it possible for me to hire the best talent located anywhere in the country. In my opinion, going with 8x8 was one of the best decisions our company could have made for our customers.

I think this is a great service for any business that wants to be efficient. I can send sms messages to confirm my appointments, answer calls, and listen to voicemails all from my computer. Pairing it with a good headset has allowed me to answer when I am not sitting at my desk. The app is amazing at it allows me to answer from my cell phone so I never have to miss a call or be chained to my desk. Many wonderful features and I love the tutorials I can find online at any time I need them. I would definitely recommend this service.

I first used 8x8 when I was starting a small part time Chiropractic clinic. For their most basic plan, it was inexpensive and offered the ability to take calls on my cell phone when I wasn't physically in the office. Working on a shoestring budget, it was a great option, and never left me feeling like I needed more. Now, I am in a much bigger office with 3 staff members and multiple phone/fax lines. We are utilizing the service to its full potential, and it has never let us down!! Highly recommend them, in fact another provider in town switched to 8x8 on my recommendation and they love it too!!

This is first bad review I have written in my life. I've been with 8x8 for years. No complaints service wise but lately I have started noticing A LOT of billing errors. Just last year they overcharged us almost $7000. They did not want to give me a refund. They said, "It's your job as a customer to make sure the billing is correct." Hell it's also their job to charge the right amount. Now I have another billing issue and this is going to right up there or even higher possibly. And boy are they avoiding me like the plague. The communication has been horrible. I have put in 3-4 tickets with no resolve.

Not all is bad with 8x8, features and calls are mostly decent. Unless issues happen, getting anyone to help is quite hard, getting anyone to help without trying to upsell you is impossible. Also no matter what they say, the only thing that matters is what is in WRITING. They will lie about almost everything. If you try to cancel it will be the hardest most frustrating thing you will ever do. If you thought getting help was difficult when you are working together, you can imagine the difficulty when they have no use for you.

8x8 provides good phone service and great and prompt customer support! When issues with service come up, you submit a ticket and you get prompt response and good service from their technicians! Would strongly recommend 8x8.

The 8x8 system is a tremendously user-friendly phone system. The admin portal is simple and clean to use. We have had little to no issues. All calls go to the desk phone and the 8x8 mobile app so missing calls is now a thing of the past. Highly recommend this product.

I was very hopefully after talking to the sale rep about how their system would work for my multiple businesses. The sales person absolutely BLEW up my phone day and night after we talked to look at the proposal and sign the contract. First red flag. Got the account setup, doesn't work. Waited a day, went in to set things up and the system is buggy. Also discovered that what the sales person told me was inaccurate and I would have never signed up for the system.