8x8

I have deployed many web-based phone systems, but 8x8 was by far the easiest to do. Options for physical devices, softphones or cell phone app were a great fit for our business. Remote users can plug any headset into their laptop to make and receive calls, Salespeople can add the 8x8 app to their phone to keep personal and business contacts separate... But mostly, the administrative panel is very easy to use. Great product, but mostly Great Decision.

I first used 8x8 when I was starting a small part time Chiropractic clinic. For their most basic plan, it was inexpensive and offered the ability to take calls on my cell phone when I wasn't physically in the office. Working on a shoestring budget, it was a great option, and never left me feeling like I needed more. Now, I am in a much bigger office with 3 staff members and multiple phone/fax lines. We are utilizing the service to its full potential, and it has never let us down!! Highly recommend them, in fact another provider in town switched to 8x8 on my recommendation and they love it too!!

I am very happy with the whole system once I got it set up the way I needed. I have been a customer for appox. 10 years or more. With the last system upgrade I no longer can make my own system tweaks and I have had a hard time find a technician to help with the tune up when I call after hours. Not many of their new hires can work on my older phone tree design when I call after hours for help. Calling during the day would be the simplest thing to do. Overall I give them an A+ (it will be an A++ when I get a very specific issue worked out).

I have been using the 8X8 VOIP services and system for my business continually over the last 12 months, and it has been a valuable and glitch free system in every way, focusing on their Online phone and texting services. And their system and service is the most affordable system that I have found, with an easy monthly payment. And, their customer support has always been fast, competent, friendly and effective, with chat and even Live Support Team Members who speak excellent English, and they really their product and can fix any issue I have had (which have only been a few)..

I am so happy that I purchased this phone system.. It makes me so glad that I have a listed number and equipment and an auto attendant and all kinds of other capabilities, to transfer calls and look and perform as if I am a Fortune 500 company. The service and equipment cost me less than $20 per month. This was the best decision I made ever..,. Now the only concern I have is the integration with my ZOHO CRM. It has been a little challenging to say the least but the tech support took good care of me when I realized I was not talented enough to do on my own..

My company is a boutique firm with 40 employees, we implemented 8x8 VoIP service and had nothing but problems. They claimed to integrate with our widely used CRM system but the integration never worked properly. We had major issues with their texting capability. Furthermore, their customer service and sales team were absolutely terrible- they are fully remote in Asia and you could never get anything resolved. You wait on hold for hours and then are repeatedly transferred. Our account rep was new every other month. I finally had to switch to Ring Central which has been a phenomenal change for my firm. I then continued to receive fraudulent charges from 8x8 which I am now disputing after I had received written communication that we had properly cancelled our account. I don't normally take the time to write reviews but if I can save another business owner this nightmare- happy to help. -Emily

My international customers needed a voice system that could easily route calls between their Germany headquarters and their United States offices disparate systems and without incurring long distance charges. They also needed to have their services integrate with Microsoft Teams and have a mobility app on their cell phones. 8x8 was the perfect fit to provide the functionality needed at a competitive price and ease of use and support after the sale. I would highly recommend them to businesses considering a hosted voice system.

They are a Great company with great products. Our company has used them for years and we have no plans to change or switch our services to any other company for. I Highly recommend contacting them for your VOIP needs. Their service has always been top notch. Anytime you contact them they are very quick to respond and help.

To be fair the Service is fine. Everything else about 8x8 is a nightmare. We have been using 8x8 for 9 years. They used to be a good company and we had a dedicated rep for our 40+ properties across the US. Support used to be good too as you could call in and get a helpful person on the other end of the phone. Unfortunately something changed at 8x8. My rep was reassigned and I got multiple reps for all of my different sites. They just send me an email saying, "I'm your new rep," but don't to tell me the site. Not helpful when you have 40+ accounts.

Reliable, cloud-based, and easy to manage. We transitioned from a telco providing our business telephone service to 8x8, and it was a significant change to a more cost-effective, better option for us. It's been over a year, and we have had no issues or problems with 8x8.