8x8

I am so happy that I purchased this phone system.. It makes me so glad that I have a listed number and equipment and an auto attendant and all kinds of other capabilities, to transfer calls and look and perform as if I am a Fortune 500 company. The service and equipment cost me less than $20 per month. This was the best decision I made ever..,. Now the only concern I have is the integration with my ZOHO CRM. It has been a little challenging to say the least but the tech support took good care of me when I realized I was not talented enough to do on my own..

I started a business earlier this year and like most new startups you want quality with reasonable price. I needed a quality phone system and 8x8 gave me both. I was blown away by all the features I was getting at such a reasonable price. The best part is they are always improving. They are constantly sending me virtual invites to attend in order to learn more about current services as well as anything new that could help my business. The most impressive thing is their customer services. I receive courtesy emails and phone calls to make sure service is fine and if I have any questions. The process was simple to set up and the variety of plans you have at your disposal can accommodate any size businesses. Give them a call if you're in the market for a state of the arts communication company.

Workforce Control Solutions chose 8x8 Work because of its reviews, however our experience with it has been better than what we read about it in the first place. The people in the company have all been professionals that know the job in the department they work in. They're quick to get us what we need or provide information on how we can achieve what we need with the software.

As a UK agent working with 8x8 over the last 5 years has been a great experience in both supporting me as a person and also enhancing my business profile. At no time do we feel undervalued and in fact, quite the opposite, where they reach out regularly to ensure we have the right tools to do our job, regardless of whether they win the business or not. This extends to the customer as well, and let’s not forget, these are the ones it matters to. Ok, so some customers are more demanding than others and we can’t win them all but, 8x8 do their best to make the decision for the customer to chose another provider or solution very difficult. Love working with them and long may we continue.

Overall I think 8x8 is a fantastic system. It is not a giant but for a little guy, they really give you the vibe and support of a much larger company. Just to start with some of the pros for me. Pricing is a big thing and you really get your bang for the buck with 8x8. Installation and roll out was pretty easy for us. We employ over 100 employees and I was able to handle it with ease.

We have had 8X8 VoIP service for the past 3 years but unfortunately, they have dropped our 800 number and for the past 6-months we have attempted to get this straight with 8X8 service. Forget about their "customer service" rep, Gerard, he doesn't answer or return calls EVER. I have escalated this up the ladder but unfortunately it has ended with empty promises and finger pointing. So sad that a once-good company is now the absolute worst at customer service. I hope they get this straight by the end of this week or our relationship with 8x8 will be severed, and I will be offsetting their final invoice against the credits owned for charging us with a number that does not exist. Ridiculous!

What a mess! Good luck if you can ever get the same response from two people at 8x8. Opened an account with them almost 4 years ago when I started a new company. We have grown very quickly, they are very quick to respond if you need to add a line. Yet, of course, make it super difficult to cancel a line. Regardless of that, if you talk to enough people, the line and license get cancelled, sometimes. Most of the time you will need to follow up with them again, and again, and again to make sure it's actually cancelled.

8x8 is easy to use, and half the cost of our previous provider. You have to be somewhat technical to get your office set up as everything is computerized. They have a chat option which will work for most, but I like also having the option to call in to customer service. I do not regret changing providers to 8x8 and would recommend them.

8x8 makes things so easy. I don't have a clunky phone on my desk anymore and I'm not chained to a cord. Thanks for making my job easy. A fax, email and text option streamlines everything into one place.

Our company has used 8x8 for many years. They are always very helpful with any issues we encounter. My account manager is amazing. He is always there with the solutions to our small issues. We are very happy with our VOIP through 8x8 and will continue to use them.