8x8

Back on approximately Thursday, December 17th, 2020, I lost my Google Voice phone service for invalid reasons and I was desperate to find a low cost, budget business phone system that can offer me an affordable, cloud-based voice, video messaging and contact center solution just for me. While going online and doing some heavy research, I ended up finding 8x8, Inc. Which offers an affordable price of only $12.00 dollars per month, plus the local taxes for unlimited phone calls, text and video messaging for both incoming and outgoing for most of North America. I was so relieved to find such a company that I signed up with them immediately! Furthermore, they also offer really good services which even includes allowing you to port your old phone number to their cloud-based phone system which is what I am doing right now!

This company used to provide good service when we signed up around 2012. They've outsourced all of their customer support reps to likely the most cheapest and lousiest support team money can find. One time a support rep had me share my screen to literally wiggle his mouse around my screen for over 5 minutes. It was obvious that he did not know what he was doing and was just hoping I'd hang up. Support tickets take weeks for responses and even their live chat reps prefer to send you template responses before even listening to your problem and determining if it is unique or not. Also, they have failed to evolve, their API hardly integrates with any CRM systems. They are just overall BAD BAD BAD.

My company has been an 8x8 customer since 2013. They used to be a company with both amazing service and support. Now they are one of the worst companies I have ever dealt with. Late last year, 8x8 blew away our fax line during their "upgrade". We did not know this happened for many months as our fax line is not used that often. We do, however, received important client communications via fax. It took me several weeks and upwards of 10 hours on the phone with their support to get the fax line fixed. When you call and talk to someone new, they have no idea what you have discussed prior. So, you end up repeating yourself over and over.

The phone quality was just ok. Customer service was awful. I had a 14month contract and when it was over I switched providers, but by the time the number ported the contract auto-renewed and the jammed me up with a. I would try a different company.

The fax service that I used for my business with them was not that bad. The problem was the price. It kept going up and going up and I tried to get a better price with them but they said no. I told them I was not happy with their response and instead of trying to keep a good customer they told me I could cancel the account and get a refund of the unused service. After I ported the number to a new service provider which was half their price, they will not refund me. Even after they confirmed cancellation, they kept taking money out of my credit card. Now, no one will answer me. Someone from the cancellation department was supposed to call me but they haven't. I have a couple different case numbers because I keep reaching out but get no response. Do your research before you give this company your credit card!

I was told I could sign up for a month to month plan to test, I tried it for a year and hated the features. The phone service worked properly, but the features they advertised were non-existent or did not work as advertised. I phoned, online-chatted, emailed, and submitted a service request to cancel - I did not hear back from them for over 2 months at which time they responded that I just missed the end of my one-year contract term and would have to pay-out the entire next year to cancel!! The initial time that I requested the cancellation is not the date they use for cancellation, but they use the date that they process the cancellation, which is now over 3 months after my request, and it still has not been processed! I am still waiting for their "Cancellation Department" to follow up and complete the cancellation - this company is using 1970 approaches to customer service - stay away from them - do not use use this company for anything.

This is extremely frustrating and goes along with all the frustration I've had with 8x8 since coming back. No one knows what the prior support person has said or documented. I spent an hour on the phone with Thomas ** and there's a complete trail of what's going on and while I told him I'd need to at the very least re-explain all of this to someone else who would give me opposition to my refund, on top of the horrendous service I've received from 8x8 prior to my decision to cancel the service. I contacted you guys to fix a problem on the 24th of February, 2021. It continued until the 25th with another phone call because the first call was useless, please review the recorded conversations.

Beware of 8x8 service agreement. They trick you into what they call “automatic” yearly renewal commitments. According to them if you try to cancel you’ll be liable for the years payment balance. It’s also impossible to get their customer service on the phone unless it’s for a new sale. It just took me over a week to get a call back to request a service cancellation.

I would avoid 8x8 if at all possible. If you are looking for a smooth resolution then 8x8 is not the way to go. When trying to contact 8x8 it is a hit or miss. Even if you do get a human they cannot help you and have to transfer you to advanced support. When I was told I would receive a call back my phone would ring 1 time and then they would hang up. When I would reach out all they would say is they are notating the account. It takes days to reach the proper person to help and the customer service is horrible. They do not use basic courtesy and are rude to deal with. We will be looking for a new service as soon as our contract is up.

Unbelievably poor customer service!! Impossible to connect with a human being to stop my subscription so I had to resort to calling my credit card and telling them to refuse and block any further payments thinking that would prod a human being to call me....when they call it comes up as spam so I dont answer the phone. They leave a message with a number- 1-888-898-8733.. I call and get told to go online and speak to OTTO, a ROBOT who can answer all my questions...

I was with 8x8 for 3 months shy of a year. Calls seemed good quality but, the company is not ideal. Any time I tried to get help they wouldn’t help me, either I couldn’t get a hold of someone or they would tell me to get a hold of my rep. I had no clue who my rep was and apparently they couldn’t tell me. Eventually I got the name of the person but, they apparently didn’t know his email. I was frustrated being the system is not user friendly at all! Just setting it all up was difficult. Making a call was fine.