8x8

From day 1 this system was time consuming due to the number of keys/selections required to complete each task, check v-mail, look up contacts, etc. It is unreliable and difficult for conference calls, transferring, the basics of phone systems. The worst part is if you have to "over" or be responsible for another person's phone when they step away - NEAR IMPOSSIBLE!

We are a medium size company with a user base of 600 employees. From day 1 starting with our implementation we have had nothing but problems with 8x8. Have to give credit to sales team, they did have smooth presentation, but that is the only positive part we have experienced. Took a year to fully migrate, call center was the most cumbersome. We went through 3 Project managers, 2 customer reps, the only trend I see is that no one cares, there is always an excuse for whatever issue you may run in to, probably had 100 calls in total with 8x8 team. Every step is painful even billing they could not get right, charged our credit card for months of service when we weren't even live yet, on a second day of new year, that is how they wish you Happy New Year, bank put a freeze on our credit card that affected payments for other services.

I built my own phone system in 1990 so I tried RingCentral to see if they could replicate my old phone system in 2010. Unfortunately RingCentral didn’t work so I tried 8x8, and was able to duplicate my old PBX functions and gain more features while saving on my phone bill. I was impressed with the 8x8 system that I started recommending and setting up the 8x8 phone system for my clients. I now have over 1000 happy users using 8x8. Any VoIP system is only as good as the network it resides on, which was the main cause why my 8x8 customers had call quality issues. I’ve experienced every scenario that made the 8x8 phone fail, but 99.99% of the time it wasn’t the 8x8 system that was the problem. Unfortunately sales people of any VoIP company are not technical enough to know what it takes to make VoIP systems work. I prequalify my customers network for 8x8 before I sell it to them.

I will not recommend 8x8 after I spent hours and hours on the phone to try to get the service working properly. So, I canceled the service and they kept billing me and billing me and billing be...Hours and hours on the phone to try to fix the issue. All the while I have no phones with them. Still billing and still fighting with them, so, if you want to argue with a company and have them steal your, money then go ahead with them.

These guys keep calling at midnight, early morning and after telling multiple time, they don't take you off from the calling list. They take number from LinkedIn and try to promote the product which I have told 50 times not interested.

$200 per month for 2 phone lines - outrageous. I have been a 8x8 client for over 7 years. Each and every year prices creep up. Creep is a good word for this organizations - they are creeps. If you do not catch the increases, call and complain each and every time they raise the prices - well "that is the clients responsibility." They use the word contract frequently and often in an effort to intimidate you. Although they never produce a "contract." Taxes equal the cost of the service. How is that even possible. We moved to a different provider, ported our numbers and now they want to charge us a full month of service although we have NO SERVICE with them. STAY AWAY FROM 8x8 unless you like dealing with manipulative companies, that take advantage of their clients. You have many options when it comes to hosted VOIP service including Microsoft Office 365. Make a good businesses decision and stay away from 8x8.com.

I just jumped in with the 8x8 VoIP service and don't see what all the poor reviews are about. I'm perfectly happy out of the box so hope to be still praising these guys a year from now. I'm not an IT guy and run a one person office. Setting up the system was a bear for me but with the excellent help of their customer service techs, everything is operating great and am very pleased with my choice. 8x8 also offered the best pricing of all the other services I shopped. When I finally needed some professional help, my calls to 8x8 were almost immediately taken with basically no "on hold" time. All techs were very polite and knowledgeable. Spent almost 2 hours with a tech one day and he fixed everything and answered all of my question.

We have used 8x8 for over 5 years. Prices never stay where they are supposed to. They ALWAYS creep up each month. We went from about $600/month to $1,400/month. You have to call in to ask them to lower the rates. We are switching to another provider and now 8x8 wants to charge us $5,000 to cancel our account with them. They say it is in their terms and conditions that we are under contract, but they didn't bother telling us our contract was renewing. Isn't illegal to not notify your customers that their contract is up for renewal? Had we known this, we would have cancelled for sure. We are sick of being taken advantage of. I don't know how a company runs their business like this and still stays in business. I think we might have to have our lawyer get involved. I would highly recommend you stay FAR away from 8x8. I am going to find as many review sites as I can to help people avoid this scamming dishonest company.

Left 8x8 when customer service would not unlock my account for a forgotten password, they continue to bill me months after I left, won't refund. Ultimately got my credit card company for partial refund. They won't respond to BBB. Dishonesty.

Be careful of rising prices, even if you have a contract amount or term. I just discovered they have been slowly raising the payment amount for the last 24 months, in direct violation of our 48 month contract. When I asked for them to refund the overpayment, they said "It's the customers responsibility to notify us if the price is going above the contracted amount".