8x8 Reviews

I always have a difficult time reaching a live person for technical support and the online AI support has never been helpful. Once you reach a support tech they are very friendly and willing to assist. The installation process for new hardware is always difficult to follow without tech support. The quality of the product is good though and we have never had any downtime due to interruption.

As an IT Manager who heavily relies on robust and reliable communication tools, I've been thoroughly impressed with 8x8's services. Their VoIP solutions are not only efficient but also incredibly easy to integrate and manage across our team's diverse tech landscape. The clarity of calls and minimal downtime have significantly improved our team's communication efficacy, which is critical in our fast-paced environment. Furthermore, 8x8’s customer support has been responsive and helpful, addressing our queries promptly and effectively. Overall, I recommend 8x8 to any business looking for a dependable VoIP service that scales effortlessly with your needs. Their commitment to quality and customer satisfaction truly stands out in the telecommunications industry. Cameron **. IT Manager. Aero-Tel Wire Harness Corp.

8x8 allows each team member to tailor their experience to their specific need. Setting up ring groups on 8x8 is a breeze. The intuitive interface makes it easy to create and manage these groups, streamlining the call routing process and improving overall efficiency. However, there are a couple of features that we feel would take 8x8 from great to perfect. Specifically, the ability to organize users into departments and assign them individual managers would be a game-changer for our administrative tasks. With this functionality, managers could easily access analytics specific to their department, providing valuable insights for optimizing performance and streamlining operations.

For the most part 8x8 has been everything we need in a VOIP phone system - It is so much easier to maintain than our old Cisco system - The users had a hard time at first but they now love it - It is very user friendly -.

Using the 8X8 software has been a great experience. I've never used 8X8 before and going into my 2nd year of this, it's been great. You have so many features to use in this software. You have the capability to answer calls away from your desk. All you have to do is program this software to your phone. You can receive voice message if you miss a call due to being on another call. You have the option to do a video chat meeting or text message meeting. So much more to this and so little time to explain. All I have to say is give it a shot, you will see for yourself.

I read positive reviews for this service so I purchased. It has not been positive. 1. Phone calls are regularly dropped. I am a lawyer. My calls with the Courts are dropped regularly without warning and without any consistent time. 2. Set is extremely complicated. 3. Any support is horrible. I have come to believe that all positive reviews come from retired individuals who have 24 to 48 hours to waste waiting for help. Everything must go through technical support. Unfortunately, my calls are disconnected after 60 minutes. They do not call back. 4. Help is poorly trained. I have nothing positive to say. I woke up this morning at 4:00 a.m. to work on this. It is now 6:17 a.m. and I was just informed that no account manager is available until 9:00 a.m. PT.

8x8 is easy to use to set up advanced features like round robin ring groups, but it is limited in more complex set ups. It also does not block incoming calls when you are involved in a TEAMS meeting. So the integration between TEAMS and 8x8 is not as robust as I would like it to be.

8x8 has been the perfect fit for our organization. It comes with its built in Virtual Call Center which was one of the features we were sold on. Users have adapted quickly to the ease of the soft phone feature as well and enjoy it's capabilities. Makes our organization more productive with the features & options 8x8 provides.

8x8 has been a affordable and easy to use service with the video, chat and talk features all built in. It's been a great addition to our office services, there are serious limitations with regards to setting up desk phones and line key configurations. These option in the admin console simply don't work.

I was resistant to giving up my old fashioned landline, but the transition to 8x8 was seamless! Excellent training at the outset was key. The porting of my number was done without a hitch, and I was up and running in no time. Love that I can be away from my office and have my calls come directly to my cell without clients knowing. Highly recommend!