8x8 Reviews

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Overall Rating3.8 out of 5
See all 513 reviews & ratings

About 8x8 Reviews

8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are proven, reliable and less expensive than traditional solutions.

8x8 Reviews

ConsumerAffairs has collected 513 reviews and 768 ratings.

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Page 1 Reviews 0 - 5

Reviewed July 14, 2023

Good product to use. Had them for about 2 years now. 100-person enterprise level business. Friendly service. Call trees are easy to set up. Coming from the Oneplus for many years I decided to try Samsung. It checks all the boxes and then some. I can actually use this phone on any carrier I want. I use MVNO's and this is a major bonus for me. It's a little smaller and flat screen which is cool with me. It's extremely bright and the screen is crisp crisp clear. It's taking me a little to get use this device but I find it very nice to be honest. There are a lot of cases to choose from unlike Oneplus also. It charges pretty quick and the battery is great. I like it.

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Installation & SetupStaff

Reviewed July 11, 2023

Our company switched to 8x8 about 10 months ago and I have no complaints. Set up was smooth, the account rep that worked with us was great with task management and following up. They handled all of the porting of 100 extensions from our previous provider, we didn't have to lift a finger. We use the Teams integration and users picked up on how to use it immediately. Call quality is great, and managing extensions in the admin portal is very easy.

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Response from 8x8

We appreciate your feedback. Here at 8x8 we strive to deliver top-notch service and ensure that every customer feels valued and satisfied so reading such a nice review is amazing! Thank you for being our Valued Customer!

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    Customer ServicePriceEase of Use

    Reviewed July 11, 2023

    We have taken our Care Center from only being able to answer phone calls to offering our customers SMS, chats, and emails. This was all without extra cost from 8x8! The ease of use and ability to work anywhere have made it possible for me to hire the best talent located anywhere in the country. In my opinion, going with 8x8 was one of the best decisions our company could have made for our customers.

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    Response from 8x8

    Thank you so much for your kind words! Your feedback serves as a great source of motivation for our entire team we appreciate you taking the time to share your positive experience with us.

    Reviewed April 6, 2023

    I think this is a great service for any business that wants to be efficient. I can send sms messages to confirm my appointments, answer calls, and listen to voicemails all from my computer. Pairing it with a good headset has allowed me to answer when I am not sitting at my desk. The app is amazing at it allows me to answer from my cell phone so I never have to miss a call or be chained to my desk. Many wonderful features and I love the tutorials I can find online at any time I need them. I would definitely recommend this service.

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    Response from 8x8

    HI Silvia,

    Thank you so much for taking the time to leave us a 5 star rating -

    it's much appreciated!

    Reviewed Nov. 28, 2022

    I first used 8x8 when I was starting a small part time Chiropractic clinic. For their most basic plan, it was inexpensive and offered the ability to take calls on my cell phone when I wasn't physically in the office. Working on a shoestring budget, it was a great option, and never left me feeling like I needed more. Now, I am in a much bigger office with 3 staff members and multiple phone/fax lines. We are utilizing the service to its full potential, and it has never let us down!! Highly recommend them, in fact another provider in town switched to 8x8 on my recommendation and they love it too!!

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    Response from 8x8

    Hi Paul! Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

    Verified purchase
    Customer ServicePriceRefunds & Payouts

    Reviewed Aug. 12, 2023

    This is first bad review I have written in my life. I've been with 8x8 for years. No complaints service wise but lately I have started noticing A LOT of billing errors. Just last year they overcharged us almost $7000. They did not want to give me a refund. They said, "It's your job as a customer to make sure the billing is correct." Hell it's also their job to charge the right amount. Now I have another billing issue and this is going to right up there or even higher possibly. And boy are they avoiding me like the plague. The communication has been horrible. I have put in 3-4 tickets with no resolve.

    Billing is outsourced and the language barrier is real. I end up repeating myself 10 times. I don't want anything from 8x8 except for them to fix my billing and give me a refund of what they have overcharged. If I don't get this billing issue resolved, I will definitely moving my services and hiring an attorney to recover the amount overcharged. No company should be allowed to overcharge 7K and then do it all over again!

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    Response from 8x8

    Dear Sushi, we are sorry you have had such a bad experience with 8x8. We strive to provide a high level of customer satisfaction and it's disappointing we fell short with your billing.

    Customer Service

    Reviewed July 19, 2023

    Not all is bad with 8x8, features and calls are mostly decent. Unless issues happen, getting anyone to help is quite hard, getting anyone to help without trying to upsell you is impossible. Also no matter what they say, the only thing that matters is what is in WRITING. They will lie about almost everything. If you try to cancel it will be the hardest most frustrating thing you will ever do. If you thought getting help was difficult when you are working together, you can imagine the difficulty when they have no use for you.

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    Response from 8x8

    Hi Jeff, we apologize for the poor support you have experienced. We take your feedback seriously and are committed to improving our customer service. If you contact us directly at reviews@8x8.com with more details about the issue we can address them and ensure a better experience in the future. Thankyou for bringing this to our attention.

    Customer ServicePunctuality & Speed

    Reviewed July 13, 2023

    8x8 provides good phone service and great and prompt customer support! When issues with service come up, you submit a ticket and you get prompt response and good service from their technicians! Would strongly recommend 8x8.

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    Response from 8x8

    Thank you for taking the time to share your positive experience. We are thrilled to hear that our services and support team have met your expectations and provided you with a satisfactory experience.

    Customer Service

    Reviewed July 12, 2023

    The 8x8 system is a tremendously user-friendly phone system. The admin portal is simple and clean to use. We have had little to no issues. All calls go to the desk phone and the 8x8 mobile app so missing calls is now a thing of the past. Highly recommend this product.

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    Response from 8x8

    Thank you for your glowing review; we truly appreciate your trust in our company! Thank you for being our Valued Customer!

    Customer ServiceContract & TermsStaff

    Reviewed June 7, 2023

    I was very hopefully after talking to the sale rep about how their system would work for my multiple businesses. The sales person absolutely BLEW up my phone day and night after we talked to look at the proposal and sign the contract. First red flag. Got the account setup, doesn't work. Waited a day, went in to set things up and the system is buggy. Also discovered that what the sales person told me was inaccurate and I would have never signed up for the system.

    To cancel, you HAVE to call in. They are all overseas and there's a definitely miscommunication. Fine, I call in. Request a cancelation. Someone from another team needs to contact me. Completely unnecessary steps if you ask me. I did trials with several other service providers and the time to get setup and running over 8x8 was a fraction of the time. I have wasted nearly a day of my time dealing with 8x8 over things that other companies can do in seconds. If you value your time, go elsewhere.

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    Response from 8x8
    Hi Kenneth, thank you for your review, your feedback is
    important to us. We apologize for the difficulty you’ve had with your
    service - please share your account details with reviews@8x8.com and

    someone will be in touch. Thanks!

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    8x8 author review by Ellen Muraskin

    Another pioneer in VoIP history, 8x8 offers a complete range of cloud-based telecommunications solutions.​

    • Full communications suite: 8x8 offers the entire unified communications suite, which includes chat, web conferencing, document sharing, text, video and voice.

    • HIPAA compliant: With collaboration tools and HIPAA compliance, 8x8 makes a good fit with healthcare organizations and telemedicine applications.

    • Education focus: As a certified E-rate provider, 8x8 qualifies K-12 schools for subsidies for communications services.

    • Security measures: 8x8 also complies with the rigorous standards of the U.S. Federal Information Security Management Act (FISMA), FIPS 140-2 for data encryption and PCI-DSS for credit card security.

    • Contact center: 8x8 provides all the contact center pieces for agents, callers and supervisors: analytics, CRM integration and workforce scheduling/training/monitoring.

    • Real time reporting: 8x8's real-time call-center reporting runs on smartphones and goes wherever supervisors go.

    • Accessories: Headphones, desk phones, webcams, routers and adapters can all be purchased through 8x8.

    by Ellen Muraskin VoIP Advisor

    Ellen Muraskin has been writing about telecom and IT since 1993 when she joined the marketing department of Dialogic. In 1996 she joined the editorial staff of CMP’s Computer Telephony Magazine, rising to Executive Editor before joining Ziff Davis Media to launch the VoIP topic center of their eweek.com site. She served as senior copywriter for IT infrastructure company Raritan and has written and edited for several publications.

    8x8 Company Information

    Company Name:
    2125 O'Nel Dr.
    San Jose
    Postal Code:
    United States