8x8

Excellent company for our VOIP needs. 8X8 is very responsive for any questions or issues (though we never had any issues). They will walk you through and provide you with any tools needed to help you understand and use their services. They even provided us with a discount on purchasing their VOIP phones for our office.

I was a little skeptical at first when I was told we needed to upgrade. We looked at several different options and 8x8 seemed to be the most user friendly and the staff is great to work with and provides the customer service that we need. They get back to us quickly and we can call or email to them directly.

Utilized 8x8 to replace our phone system and it is an amazing upgrade. Don't know how we lived without the features for so long. With the shift to a mobile/work from home environment, there is no doubt this solution checks all the boxes. Oh, it is also extremely cost effective!

Back on approximately Thursday, December 17th, 2020, I lost my Google Voice phone service for invalid reasons and I was desperate to find a low cost, budget business phone system that can offer me an affordable, cloud-based voice, video messaging and contact center solution just for me. While going online and doing some heavy research, I ended up finding 8x8, Inc. Which offers an affordable price of only $12.00 dollars per month, plus the local taxes for unlimited phone calls, text and video messaging for both incoming and outgoing for most of North America. I was so relieved to find such a company that I signed up with them immediately! Furthermore, they also offer really good services which even includes allowing you to port your old phone number to their cloud-based phone system which is what I am doing right now!

AT ALL COSTS DO NOT USE 8X8. Used 8x8 for 4 years and when the pandemic hit we needed to downsize. Many other service providers were understanding but 8x8 stuck to their early termination fees and offered to cut off our service and sue us if we did not pay them. About a year ago they outsourced their support to India and now service issues involve days of wading through the language barrier only to have the problem recur after 6-7 weeks. The payment for 25 users is up over $1800 with no explanation why, and the contract auto renews so if you do not tell them to pound sand within 30 days you're on the hook for another year. DO YOURSELF A FAVOR: Terminate their contract before you start it!

I have been an 8x8 business customer for many years. I recommended them to other companies and even my church without asking for the free month they offered for recommendations. We could not have been happier until about 2 years ago. The past 2 years have seen a steady decline. Whomever has taken over the reins sees no issue with having dishonest sales folks and customer service folks that will pass you around for 2 or 3 days and ignore your business hours to call back when you are not in the office. My service issues happen at least every other month and typically during our busiest time...the end of the month.

It is impossible to get in touch with someone at 8x8. If you call customer service IVR will tell you to go to the support page and talk to OTTO. OTTO will give you some stupid articles which are not relevant to your issue, No matter what you type in that chatbox your chances to connect to a live agent is bleak. After waiting 45 to 60 mins it says "I'm sorry, looks like there are no agents available at the moment. Please try contacting us later, or click here to create a ticket and someone will get back to you soon." I have open chat several time but facing same issue. Worst Services Ever. Below is the screenshots url. **

I have been an 8x8 business customer for many years, paying for about a dozen phone lines with my business year after year. For most of those years, they were great. This past year, the company seems to be under new management that filled its ranks with incompetent and dishonest people. I am bounced from one incompetent person to the next; promises of return calls by some superior or other competent person go undelivered; when I tried to revise or cancel my service, I was told I missed the 30-day window a few weeks ago and that my contract auto-renewed for another year, with no changes or cancellations allowed for another 12 months.

First I want to say be very clear you are on a contract. The part they leave out of telling you until you want to close your account. February 2021 I called to inform them that I closed my business. My sister too ill and I would be taking care of her. The gentleman insisted since I had another business I could transfer the service or either way the contract automatically ends in June. However in March my sister passed away. In April I caught Covid. In May I was in an accident plus planning and packing to move because my landlord wanted an increase in rent. What. I couldn’t afford. All of these events led me to severe depression causing me not to follow up on taking care anything personal or business related.

It is impossible to get in touch with someone at 8x8. If you call customer service IVR will tell you to go to the support page and talk to OTTO. OTTO will give you some stupid articles which are not relevant to your issue, No matter what you type in that chatbox your chances to connect to a live agent is bleak. I wanted to contact some on in billing to report extra charge on my account however every time I have tried I just ended up more frustrated with the whole process. I have screenshots to prove whatever is written above.