8x8

I have been using and recommending 8x8 to my Client for over 10-years. The 8x8 backend has changed dramatically by introducing the Configuration Manager which is replacing the older Account Manager for managing you Extensions / Features / AutoAttendant / ... etc. Some of the newer features are still to be tested and deployed since there is no documentation or clear step-by-step instructions but I must admit that the 8x8 Customer Support are doing their best and when the 1st level doesn't know, they escalate it to the next level.

We've used 8x8 for several years now at the recommendation of our IT folks. The phones have always been reliable and when we did have some minor issues (they were on our end) the tech folks were able to help us get them resolved. There was one instance that I was dissatisfied with the service. We continued to get robocalls everyday from the same 2 numbers and we had to perform a convoluted workaround to block the calls. Also, the website to manage the settings seems a bit outdated and takes a little while to get comfortable navigating the site and setting up the features.

We have had 8x8 internet phone service at our non-profit for a while now. Just a few things I like about the service: a pop up comes on my computer screen telling me who is calling, I can fax from the service, it has chat and meetings capability, and logs calls (incoming and outgoing), missed calls, voicemails, faxes (incoming and outgoing), and you can sync your calendar. Incoming calls can be saved as a contact, there is a "favorites list," there are keyboard shortcuts to make calls from your keyboard.

I have been using 8x8 since 2009 so more than 10 years now. I only had to buy phone equipment once and I bought a used equipment phone afterwards too, reviewed their documentation and flashed firmware from available 8x8 firmwares to use this phone on their system (e.g., 8x8 has this phone, but I bought it used from someone using it with another company). There was a bit of limited documentation and the customer support was not to savvy with the issue (probably to force people to buy their phones).

I built my own phone system in 1990 so I tried RingCentral to see if they could replicate my old phone system in 2010. Unfortunately RingCentral didn’t work so I tried 8x8, and was able to duplicate my old PBX functions and gain more features while saving on my phone bill. I was impressed with the 8x8 system that I started recommending and setting up the 8x8 phone system for my clients. I now have over 1000 happy users using 8x8. Any VoIP system is only as good as the network it resides on, which was the main cause why my 8x8 customers had call quality issues. I’ve experienced every scenario that made the 8x8 phone fail, but 99.99% of the time it wasn’t the 8x8 system that was the problem. Unfortunately sales people of any VoIP company are not technical enough to know what it takes to make VoIP systems work. I prequalify my customers network for 8x8 before I sell it to them.

8x8 pricing is clear upfront. No hidden fees. We used to be with Bell Canada and we used to pay $450.00 a month. Now we just pay $100.00. The system and app works so easy that some of the older people in our company were able to understand the system in a heartbeat.

I am using 8*8 for my company phones. All good so far, quality of the service is good as well as the support when need be. Very easy and quick to add lines when needed and the account management is pretty intuitive. Helps me reduce mobile bills as well.

I called 8X8 technical support to get help with my Polycom phones dropping off (line unavailable) and as usual, 8X8 provided me with excellent technical support. I have to maintain five of the 8X8 systems for my customers and find the new system which I have on the most recent customer location that I installed hard to get used to. Also, since I was having trouble with a ring group routing, I decided to call. I was very happy with the support that I received. The Technician, Jayaseelan ** was extremely knowledgeable and was able to solve both of my problems, proficiently and professionally. Thank You Mr. **!

There are many companies out there who provide a decent service but lack significantly in their customer service support. I won't lie, I have had a couple of less than satisfactory experiences with their call center. The bulk of the time they are helpful and polite. I've had a couple of times that reps have really gone above and beyond. Overall I am very pleased with their support and that, combined with their product, leaves me very satisfied overall.

I was actually surprised how great the IT support staff was. So impressive the staff was. They helped me solve my problems in an easy to understand way and very quickly. The agent was friendly and patient.