8x8

Back on approximately Thursday, December 17th, 2020, I lost my Google Voice phone service for invalid reasons and I was desperate to find a low cost, budget business phone system that can offer me an affordable, cloud-based voice, video messaging and contact center solution just for me. While going online and doing some heavy research, I ended up finding 8x8, Inc. Which offers an affordable price of only $12.00 dollars per month, plus the local taxes for unlimited phone calls, text and video messaging for both incoming and outgoing for most of North America. I was so relieved to find such a company that I signed up with them immediately! Furthermore, they also offer really good services which even includes allowing you to port your old phone number to their cloud-based phone system which is what I am doing right now!

The overall experience with using 8x8 is satisfactory. The main reason we went with 8x8 in our office was to host our work phone numbers as well as have the capabilities of hosting conference calls and video calls. The process of porting over our phone numbers and getting everything set up was not as easy as we were told it would be, however we were successful in the end. We were told we would have a "free month" for the first month of service, but there must have been an issue with the billing department as our first bill was for the full monthly amount. This has since been solved, but was quite an ordeal.

I have had an overall very good experience with 8x8 as my communications provider. The service is extremely reliable and the software is well maintained with new and useful features added on a regular basis. After one of those updates, however, I noticed that a feature I used frequently no longer behaved the same way. I contacted support and they gave me an option which helped once, but when the issue returned, the solution did not work the second time. So I resumed the ticket and worked with a new person who went through the initial sanity checks and verified that I knew how to use the feature properly, then she tested for herself and found that indeed there seemed to be an issue that would need to be escalated.

I have been using 8x8 now for 3 years. I did a ton of research before installing the system and what sold me was the reviews on their customer service. They have always been able to resolve issues quickly and in a manner that is polite. Their support system is insanely redundant to the point where if you can't find a solution, you just aren't trying. Their YouTube videos helped tremendously and were clear enough that even the senior users we have at our offices were able to easily learn how to use all of the functions on the phones within the first week of use.

I have been a loyal 8x8 customer for 7+ years. That’s an eternity in the tech biz! They continue to impress with tools that need the demands of the times. We recently had to prepare for and deploy a telehealth solution for nearly 1,000 physical therapists. As long time 8x8 clients we chose to implement 8x8 video meetings. Telehealth has saved our business and we have 8x8 to thank for have the tools we need to get work done! With all of the bad press surrounding Zoom, it was comforting to know we had a solution in place that met our needs and kept us safe and compliant! Thank you 8x8!!

Beware of 8x8 service agreement. They trick you into what they call “automatic” yearly renewal commitments. According to them if you try to cancel you’ll be liable for the years payment balance. It’s also impossible to get their customer service on the phone unless it’s for a new sale. It just took me over a week to get a call back to request a service cancellation.

I would avoid 8x8 if at all possible. If you are looking for a smooth resolution then 8x8 is not the way to go. When trying to contact 8x8 it is a hit or miss. Even if you do get a human they cannot help you and have to transfer you to advanced support. When I was told I would receive a call back my phone would ring 1 time and then they would hang up. When I would reach out all they would say is they are notating the account. It takes days to reach the proper person to help and the customer service is horrible. They do not use basic courtesy and are rude to deal with. We will be looking for a new service as soon as our contract is up.

Unbelievably poor customer service!! Impossible to connect with a human being to stop my subscription so I had to resort to calling my credit card and telling them to refuse and block any further payments thinking that would prod a human being to call me....when they call it comes up as spam so I dont answer the phone. They leave a message with a number- 1-888-898-8733.. I call and get told to go online and speak to OTTO, a ROBOT who can answer all my questions...

I was with 8x8 for 3 months shy of a year. Calls seemed good quality but, the company is not ideal. Any time I tried to get help they wouldn’t help me, either I couldn’t get a hold of someone or they would tell me to get a hold of my rep. I had no clue who my rep was and apparently they couldn’t tell me. Eventually I got the name of the person but, they apparently didn’t know his email. I was frustrated being the system is not user friendly at all! Just setting it all up was difficult. Making a call was fine.

I would consider looking elsewhere when looking for a VoIP solution. After 10 years as a customer, our business needs changed. 8x8 claims the Terms of Service include an annual auto-renew of their service. Talking to someone on the phone is almost impossible. This also leaves a terrible end to our relationship with them. I would definitely look at other solution partners.