8x8

The overall experience with using 8x8 is satisfactory. The main reason we went with 8x8 in our office was to host our work phone numbers as well as have the capabilities of hosting conference calls and video calls. The process of porting over our phone numbers and getting everything set up was not as easy as we were told it would be, however we were successful in the end. We were told we would have a "free month" for the first month of service, but there must have been an issue with the billing department as our first bill was for the full monthly amount. This has since been solved, but was quite an ordeal.

I have had an overall very good experience with 8x8 as my communications provider. The service is extremely reliable and the software is well maintained with new and useful features added on a regular basis. After one of those updates, however, I noticed that a feature I used frequently no longer behaved the same way. I contacted support and they gave me an option which helped once, but when the issue returned, the solution did not work the second time. So I resumed the ticket and worked with a new person who went through the initial sanity checks and verified that I knew how to use the feature properly, then she tested for herself and found that indeed there seemed to be an issue that would need to be escalated.

I am using 8*8 for my company phones. All good so far, quality of the service is good as well as the support when need be. Very easy and quick to add lines when needed and the account management is pretty intuitive. Helps me reduce mobile bills as well.

I have been using and recommending 8x8 to my Client for over 10-years. The 8x8 backend has changed dramatically by introducing the Configuration Manager which is replacing the older Account Manager for managing you Extensions / Features / AutoAttendant / ... etc. Some of the newer features are still to be tested and deployed since there is no documentation or clear step-by-step instructions but I must admit that the 8x8 Customer Support are doing their best and when the 1st level doesn't know, they escalate it to the next level.

We have had 8x8 internet phone service at our non-profit for a while now. Just a few things I like about the service: a pop up comes on my computer screen telling me who is calling, I can fax from the service, it has chat and meetings capability, and logs calls (incoming and outgoing), missed calls, voicemails, faxes (incoming and outgoing), and you can sync your calendar. Incoming calls can be saved as a contact, there is a "favorites list," there are keyboard shortcuts to make calls from your keyboard.

Do not engage with those company. Go anywhere else but here. Their tactics are unethical and their customer service is consistently rude, snarky and script oriented. Run in the other direction immediately.

I have used 8x8 for approximately five years. When we started with 8x8, it was a great experience; easy onboarding, good support, and reasonable prices. Over the years, the experience has changed. Since COVID started, our calls were regularly getting dropped or had other quality issues. Trying to get in touch was beyond painful with 60 minute plus wait times. We decided to change providers as 8x8 could not meet our business needs.

This is a year contract for their service. They let you start them easy, but if you want to drop a line... hundreds of dollars. Long, long, long, long hold times of up to 1hr at times. Foreign workers with heavy dialect is what you get to enjoy trying to communicate here. We have spent hours trying to get them to refund a payment they never should have drafted, but they think it is normal. A year is 12 months. We turned in cancel request on July 2nd 2020 at 1:59pm for our thirty day notice to cancel and none renew our contract on 08/14/2020. They went ahead and charged us again for month 13 and they believe it is their money. We have tried to speak with them many time. This company is very difficult to get things set up correctly. The app is not that great. If you are looking for aggravation, workers difficult to understand and you enjoy people treating you with a strong position of authority, well you have found your company to do business with.

We have been a customer of 8x8 for over 9 years. Due to COVID-19, we made the decision to close our office and work from home. After several attempts to try to switch our phone lines to home and receiving poor customer service, I made the decision to cancel our service. After 9 years of service we were told that we will be charged over $1100 for an early contract cancellation fee. I have asked repeatedly for a copy of the signed contract which they have never provided. Their response was that at the time we signed up for service that this information was included in the terms and conditions on their website. I have repeatedly asked for proof which they have not provided.

We had to completely set this up ourselves - overseas support was TERRIBLE. System worked fine for 6 months, now they have raised our monthly price while IN CONTRACT?!? AND we have had 2 system down failures in 2 weeks. You will NEVER reach someone who can solve your problem, Callbacks are promised and never made. This is the WORST service I have ever seen from a tech company. We just set up a new account with their competitor today, WE are totally finished and would NEVER recommend them. I have also pulled my wife's service from them as well. JUST AWFUL. You would be better off with 2 cans and a string.