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8x8
Overall Satisfaction Rating
2.97/5
  • 5 stars
    51
  • 4 stars
    26
  • 3 stars
    7
  • 2 stars
    11
  • 1 stars
    61
Based on 156 ratings
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    8x8

    ConsumerAffairs Unaccredited Brand

    8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are proven, reliable and less expensive than traditional solutions.

    8x8 is ranked the #1 provider of hosted business VoIP by industry analyst firm, Frost & Sullivan.

    Visit us at www.8x8.com. Our products and services include:

    - 8x8 Virtual Office: Cloud-based VoIP business phone service - 8x8 Virtual Office Pro: VoIP business phone service bundled with online fax, web conferencing, call recording

    - 8x8 Virtual Contact Center: Cloud-based call center / contact center

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      162 8x8 Consumer Reviews

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      Page 1 Reviews 1 - 30
      Rated with 1 star
      profile pic of the author
      Verified Reviewer Verified Buyer
      Original review: May 24, 2019

      Left 8x8 when customer service would not unlock my account for a forgotten password, they continue to bill me months after I left, won't refund. Ultimately got my credit card company for partial refund. They won't respond to BBB. Dishonesty.

      8x8 response

      Hi Sam. Thank you for reporting this! We will definitely look into your issue and work with you to resolve it. We'll be reaching out to you personally to gather some more information.

      Be the first one to find this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: April 17, 2019

      Be careful of rising prices, even if you have a contract amount or term. I just discovered they have been slowly raising the payment amount for the last 24 months, in direct violation of our 48 month contract. When I asked for them to refund the overpayment, they said "It's the customers responsibility to notify us if the price is going above the contracted amount".

      Perhaps there is some misunderstanding about the definition of "contract". This is a major breach of my consumer trust, especially now that they won't make it right and have the audacity to blame me for not keeping them honest. I ended up paying over $1000 more than what the contract stipulated over the life of the agreement. Be careful of this company's consumer manipulation and dishonest practices.

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      Rated with 1 star
      Verified Reviewer
      Original review: April 16, 2019

      My company was with 8x8 for over 4 years and we were constantly having technical problems. We finally gave up and sent a notice to terminate our services. Once this happened, they stopped charging our credit card but one month later they started charging us again. Unfortunately this went unnoticed, since we assumed they has stopped their charges. Several months later we cought on and asked them to stop and refund our money but we were only allowed to speak to ONE supervisor, STEVE, and he refused to help. We are out over $3000! What a dumb company to do this and take the chance of ruining their reputation. We have switched to another major VoIP and have been problem free!

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 8, 2019

      In 2014 we were looking for new phone service and our IT guy recommended 8x8. One of the reasons he recommended 8x8 was that there was no contract. We signed up and just like most busy business owners out there we trusted their verbal sales pitch and didn't read through the small print on the contract. MY BAD!! Service was okay in the beginning but over the past years their service has declined dramatically and yet their prices have gone way up. So, we finally decided to shop around for another service. Thinking that we are on a month to month, cancelation should be easy, right? But not so fast!!! Just found out that we have been under contract since we signed up. And yes, a revolving 12-month renewal contract??? What company does not point that out when you first sign up? What company does not send out reminder emails that your revolving contract is coming up for renewal? Well I guess 8x8 does.

      Today when trying to cancel I am being told that I still have 8 months on my so called "Promotional" contract because I am getting such great prices. REALLY? I am currently paying $170.00 for 4 lines. What promotion is that? My new quote gave me the same services for $91.00 including taxes. Also, looking at my bill I see that they are charging me $48.00 for taxes and when I bring this up to Ruth the 8x8 representative she tells me that they are only charging what each state requires. Well let me tell you that my new quote had taxes spelled out and the same type of taxes came to $12.80 which was $35.00 less than 8x8!!! They are not just making money from the phone lines and all their extras they are actually up-charging the taxes so they can make even more money!!!

      I also asked Ruth to produce the initial contract with my signature showing that I agree to these terms but of course for some strange reason their system was down, and the contract could not be pulled up. After already spending 2 precious hours on the phone with Ruth and not getting anywhere I finally gave up and just canceled just to get away from these CROOKS!!! If you call them, they will keep you on hold forever and when somebody finally answers they will never let you speak to a manager. I asked Ruth multiple times to transfer me to a manager, but she kept saying that she had the same authorization then any manager has. REALLY??? Then why do you even have managers in the office maybe 8x8 could save some money that way and not charge their customers outrages fees?

      Long story short they could not produce the contract, they still decided to charge me a cancelation fee of $406.00 and because I canceled today, I will also be charged for May services since there is no such thing as prorating according to Ruth. Although I have only a small business, I have a lot of connections so guess what 8x8??? You didn't just lose a customer you also lost any chance that any of my contacts in the business world (and yes, I have many) will ever sign up with you!!! I sure hope the $406.00 was worth it!!! This information will also be posted on all social medias out there!!!

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      8x8 response

      Thank you for your review, Barbara. We're deeply sorry to hear about your dissatisfaction as we strive to provide the best possible service. We'll be personally reaching out to you to discuss and address, if that hasn't been done already.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 8, 2019

      Like many others that have reviewed them, the service is great when it works, but that is unfortunately only about 20-30% of the time. Your phone system needs to work 99% of the time. Working with customer service is another problem. They really can't help you, other than reinstalling your software, your computer, get a new computer, LOL!!! I am using RingCentral now, and have had ZERO issues. Also, cancelling with 8x8 is super challenging. Called. Waited for 15 minutes, opened a case number, had to call back, now they are setting an appointment to cancel.

      3 people found this review helpful
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      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Feb. 13, 2019

      We’ve been a small business customer for about 9 months now. We have 3 sites in different parts of the country and about 50 employees. The phone service itself is of good quality when it works. When it doesn’t work it’s a hellish gauntlet of having to deal with 8x8’s support group. More than half the time when we put in a ticket there’s no response until we follow up after a few days of silence from support. When we do get support there are very few support people that will actually do anything other than blame your network/ISP/(insert random device here) or tell you that a core feature like blind transfers should be used over warm transfers because “they don’t work right” according to support.

      We only use 20% of our max bandwidth at each site, have low latency, and have our firewalls set to best practice according to 8x8. Still, the service is unstable at all 3 locations. When level 1 support “escalates” a ticket it apparently means it’s just back in a queue that nobody checks until call (again) for an update. We’ve talked to the same agents at level one and “two” before.

      The Virtual Office software is buggy, and they update it frequently sometimes totally changing functionality or removing features without listing it on patch notes. The video portion works well enough, even though it is laid out strangely compared to most video conf software. The call-in numbers are spotty at best. They recently made it so end-users can’t change their own voicemail passwords (they could before) – the IT staff has to do it because now you need to be the admin for the service. When we questioned support on why they did this, they told us “we don’t know”.

      Once we had enough of dropping calls and “line unregistered” errors with support being non-existent we had to get out. I was willing to just part ways with 8x8 and consider it not a good fit. I tried contacting my account manager, Byoung, who typically responds after a day or two to talk about this. I couldn’t reach him, so we just called the main number and got in touch with Giselle who was knowledgeable and well-spoken and tried feverishly to talk us out of canceling. I was offered a device that we would put at all the sites that would help with the service. She told me she’d even get it for free for two months then the normal rates would apply.

      I was confused as to why I was paying for phone service and to make it work I needed to purchase a device to put on my network at an additional monthly fee. After turning that down we got bounced back to my account manager. I talked to him and told him we just wanted out, no harm no foul. He said he was sorry and would get that process started.

      That was weeks ago. I was told that canceling was for the “support group and we don’t talk to them” and that “we just make the ticket”. After a week of silence, I called again, and he had his manager “escalate” the ticket. I was again told that “we don’t deal with those guys directly”. After a few irate emails, I was told that the “escalation manager” escalated the ticket on the support side. I’ve never heard of such a title but whatever. So here it is a month after my call to cancel and nothing has happened.

      I can’t get contact information for someone that can help us and when I talk to the sales/account people they just tell me they can’t do anything but put a ticket in. I guess even internally their tickets are treated the same way they’ve been treated for their customers. If you’re considering 8x8 please save yourself a headache. I feel that they are dishonest, and the support is an absolute joke. Nobody at this company takes any ownership, they just pass the buck and tell you they can’t help. Communication with them is terrible and it seems like internally they are a mess.

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      8x8 response

      Hi there. First of all, thank you for your feedback. We're so sorry to hear about this ordeal and we certainly want to do everything we can to provide you with the assistance you need. We'll be reaching out to you personally to fully address this.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 6, 2019

      "Mid-Market" 8x8 customer since 2012 with 34 lines and 10 toll free numbers. I was hired in 2013. From the moment I was hired I was getting complaints about dropped calls, spotty call quality, and issues with the softphones. After cleaning up the network, I came to realize it wasn't us (or our 500Mbps DIA connection) it was 8x8. Constantly have had problems over the past five years. If you need support, expect long hold times (30 minutes +) and to have to start running the gauntlet at the base level of support. If, you can get the person on the other end to understand that you're in a higher tier of support, expect more hold time. It's incredibly frustrating considering hosted PBX/VOIP services are supposed to save you time and make your life easier. I'm constantly having to call 8x8 support due to not being able to call certain numbers.

      Their softphone app constantly crashes or interferes with other programs like Webex, Chrome/Firefox, VNC, Lync, Skype, Hipchat, etc. and often causes issues with computer sound (running Dell OptiPlex and XPS in this office) forcing a reboot to restore sound levels. The "meetings" part of the softphone app is a disaster. It's so bad we just ended up using GoToMeeting instead. The conference lines kept having a problem where if you called in with an iPhone people could hear you but you couldn't hear anyone else. Billing is absolute nonsense. My company's accounting team and IT got together with 8x8 trying to determine what we were being billed for and no one at 8x8 could actually tell us. It's been 6 weeks and we're still waiting on an answer. This company has been an absolute nightmare to work with. If you decide to be brave and use them, you'll regret it.

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      8x8 response

      Hello Nonya. It saddens us to read this as your described experience is contrary to the type of support we strive to provide. Please know that we do care about your business and we'll be following up directly to work with you on your outlined concerns.

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Jan. 23, 2019

      We have a medical clinic that used 8x8 VOIP for 3 years and recently closed. The system was unnecessarily complicated but otherwise acceptable. Until we had a problem. As we closed the clinic, we contacted 8x8 to terminate service and found out we had a contract with a termination date several months after the clinic closure. Our office manager then discussed options with a customer rep from 8x8 and worked out a plan to continue a modified service that would be less expensive and allow the clinic to have information for patients on voice mail for the remaining period of the contract. This all seemed reasonable and helpful.

      However, what we didn't know was that 8x8's support system is based on case numbers and individual service reps do not take responsibility to work with a business to resolve issues. They had assigned a case number to termination and a separate case number for continuing service. The rep who established the case for continued service did not close this other case for termination, or perhaps didn't even know there was another case which is also a problem.

      So a few weeks after the clinic closed, we get an email saying we were being sent to collections for not paying our early termination fees. We never received a bill for these fees so had no idea this was brewing. After many hours on the phone with 8x8 for a problem that should have been simple to resolve, I was told a new case number would be opened to return to the agreement to keep the line open for the duration of the contract. I confirmed our payment method was up to date and logins were working and just was glad to be done with a very unpleasant ordeal.

      So today, Jan 22, we get another email telling us we are being sent to collections and it turns out this other case was never closed. And of course I was unable to reach a human about this at 8x8. It seems that 8x8 does not coordinate internally regarding support for their customers. Support is also very disorganized and difficult to access. So buyer beware.

      View more
      8x8 response

      Hello Catherine. We thank you for giving us a chance to turn this situation around for you. We did a double check on your case and are happy to reassure you now that your concerns have been addressed.

      3 people found this review helpful
      Rated with 1 star
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      Verified Reviewer Verified Buyer
      Original review: Jan. 16, 2019

      This company is HORRIBLE. People should stay FAR away! Screw ups are inevitable. They lie about contracts, telling you you'll get a free month or anything to reel you in but when you look it'll be 13 months instead of 12 or they'll figure out some way to make the money back. Lied about how long it would take to get the phones. I was told they would send an official quote to my residence in the mail as well as an email quote which I never received. If you're unlucky enough to have Fermen ** as your salesperson, just run as fast as you can the other direction.

      It took days to get simple responses. Lost a client because of his lack of professionalism, then after waiting 3 weeks for a return shipping label on the merchandise I purchased and sending emails every few days I finally get a condescending, obnoxious response saying he was busy with "actual clients" so he couldn't take 2 minutes to send me out the label. Another time he was away on vacation. Seemed like there was always an excuse. If that was the case he should have got me in contact with another sales rep as he was aware that time was a factor. I waited multiple times for over a half an hour to speak to someone about my return, they were ALWAYS rude, never gave me their name or any type of ID, and the phone call always magically disconnected mid conversation.

      You'd think since they had my phone number on file I would get a call back after the "dropped" call... but no. Forget their web chat feature. Same thing. They refuse to give you a name, they were super rude, and will just disconnect after telling you to call the 800 number so you'd have to wait 30-40 minutes on to even speak to someone. Finally after almost a month I get a refund... kinda... It's not even for the right amount which I sent in multiple emails including screenshots of the bank deductions! I even added it for them since I know the level of incompetence. I literally could not have made up a worse situation to have had to deal with. I work with large phone vendors on a daily basis for my IT company and thought I'd give them a try for a small side job. Boy what a mistake that was.

      I'm still dealing with getting the remainder of my money back. I have all the shipping details, email correspondence and phone conversations logged. Hopefully this helps someone avoid the nightmare of dealing with this company. See attached photo, I sent emails from 12/20/2018 every few days and I finally get a response 1/8/19 with a sob story about how the salesman can't respond and he feels bad all of the sudden... What a joke.

      View more
      8x8 response

      Thank you for your review, Ryan. The details you outlined definitely concern us and we never want you to fill like we don't value you as a customer. We will be doing our due diligence in reviewing your interactions with our team so we can appropriately address this matter.

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 9, 2019

      I have been trying to purchase a plan with them for 2 weeks now. Their communications are spotty, and really lacking. I would ask 10 questions, and they answer 1. If this is how they treat a qualified lead who are ready to pay, I wonder how they treat existing paying customers (not any better if the other reviews are anything to go by).

      I finally received another email from a different sales rep (I opened a new sales ticket due to delays in communication with the first rep), and all they did was ask for my CC details. No secure payment portals, no direct debit details, no formal quotations. Just a single line email asking for CC details. What kind of company expects you to directly send all your credit card info by email? I'm glad they showed all their qualities before purchase as I feel I have avoided a huge headache with this company. Obviously they did something right in the early stages, but right now I don't think that company exists.

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      8x8 response

      Greetings Yohan. We sincerely apologize that this process has been made difficult for you. First impressions are important so we want to make this right. We'll be reaching out to you personally.

      4 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Jan. 7, 2019

      After 12 years of service with 8x8 (formerly Packet8), paying over $360 yearly for a single residential phone line with unlimited domestic only, the Uniden VOIP cordless phone they provided stopped working and became unusable due to static interference on the line. After numerous calls to 8x8 to get the problem repaired in October and November of 2018, I was finally informed 8x8 does NOT support or offer residential phone service anymore and that we would "HAVE TO UPGRADE SERVICE." When I inquired what that meant, the tech support stated we'd have to open a "BUSINESS ACCOUNT," to which I said NO.

      That day we advised we would find another service provider and have the number ported out to the new phone company, and that we DEMAND a refund of the almost annual service fee they had just billed to my credit card. That day we ported our phone number to MagicJack and purchased the MagicJackGO (12 free months phone service included), for only $35 (a savings of $325 each year). Our new MagicJack service has NO CONTRACT, no monthly bills. It includes UNLIMITED local and long distance calling to the U.S., Canada, Puerto Rico & U.S. Virgin Islands, FREE MAGICAPP - Calls ring on your smartphone and premium features like unlimited texting included.

      After our service was up and our phone number working on MagicJack, we called 8x8 to close our account. The 8x8 billing rep. was so disrespectful and rude, it shocks the senses that any company would put a wicked soul like this in a position to take calls from 8x8 customers. As of Jan. 7th 2019, 8x8 has failed to process the refund they've stated "WAS APPROVED" in November and again the first week of December. Called 8x8 billing department again today (01-07-2019), wanting to know why they have NOT refunded the over $300 they approve in two months earlier in November 2018, only to get the BS run-around stating that it WAS approved, but then the 8x8 supervisor that approved it later DENIED it. I'm an 81 year old widow woman living on a very small fixed income of social security and need that money to pay for my medicine. These people at 8x8 have no shame or conscience who they steal from.

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      8x8 response

      Hello and thank you for your review. Your satisfaction is important to us so we will be personally following up with you to see if the concerns you mentioned have been addressed.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Jan. 3, 2019

      We have been a customer for 6 years and recently the phones were shut down and received an ambiguous email from Glen **, 8X8 Security, that calls were being made to Haiti and that we have been compromised and to change login and passwords. Insinuating that we did something wrong while in truth their system was hacked. They shut off our phones and even after we changed login, they took them offline again! No response from Glen and had to call Support twice. Their Customer Support is now offshore with very bad VOIP connections and just as bad English language skills. Very frustrating and when asked to have management respond and acknowledge, we received nothing. Vikram Verma needs to re-evaluate before businesses start exiting 8X8...

      8x8 response

      Hi Dave. Thank you for bringing this to our attention. we take matters such as this very seriously and will do our due diligence in reviewing. We will reach out to you personally for more information.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 2, 2019

      The VOIP phone service works just fine. We are a small shop with simple needs. After 3 years of using 8x8 we wanted to integrate Zoho CRM with our VOIP. Unfortunately 8x8 does not provide this integration. So, we moved to a VOIP provider that does, only to find a $1000+ early termination fee. Yikes. This is for 3 lines. Turns out it was in my original contract that after 12 months I would need to move to a month-to-month billing model, or the contract would automatically renew for another 12 months, with early termination fees. I had already called my sales rep and the 8x8 team, no one mentioned this to me.

      Rather disappointed that on one at 8x8 really cares about my loyalty prior to needing to switch. I was told by the "cancellation department" that she gets a lot of angry calls over this. I asked why they need to charge this fee and she said, "because it's in the contract". Well, fair enough, I did sign the contract and I didn't change to a month-to-month billing cycle. Cost me $1000 I guess. In the meantime, they have lost any chance of any future business and lost ALL chance of any future referrals. I'm not an unreasonable customer, or someone looking to complain. Just letting everyone know what I experienced. I would have been helpful to know that I could have switched to month-to-month, but I think my sales guy wanted the extra fees he would get if I terminated.

      View more
      8x8 response

      Hello David and thank you for your feedback. We appreciate your honesty and apologize that this was not made more clear in your initial conversations with our team. We will look to improve on this moving forward.

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 13, 2018

      8x8 cut my phone service off by mistake, could not restore it for 3 days, costing me thousands of dollars in loss of business. Even their corporate engineer who finally restored the service told me that I should be entitled for compensation. When I contacted their customer service, they did not call me back for 2 days, when I finally called them again, Scott the so-called manager refused to compensate me for the losses, refused to talk to me and refused to give me his superior's name and number. I will definitely have my corporate attorney get them to pay for my losses in court.

      8x8 response

      Thank you for your review, George. Your customer experience is critical to us and we want to make sure this is being addressed for you. We will contact you for further information.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 4, 2018

      The person that we used to help us with our IT needs for our business recommended 8x8, so with his help we signed up with them. Recently we had to sell the business, but according to 8x8 our contract renewed in March and we still have 4 months on it and must pay the remaining 4 months service. First of all, we did not get any kind of notice that our contract was renewing. I don't know of any reputable company that does not send out a renewal notice. Secondly, even AT&T does not charge that much for a contract cancellation. These people are crooks. Find a company whose contracts and customer service is more customer friendly.

      8x8 response

      Thank you for your review, Lynn. We would like to look into and discuss this matter further with you. We'll be reaching out to you personally and appreciate your feedback.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Nov. 8, 2018

      I actually did a lot of research when choosing my first VOIP provider and 8x8 had good reviews. I don't know if they've changed a lot recently but my experience was horrible. 1. They started billing me the moment I signed a contract, even though we didn't actually port numbers over or use their service for another 4 weeks. After many complaints they did issue me a credit for the first month.

      2. I can never reach a live person. I expected to have some glitches in the beginning but couldn't believe how horrible customer service is. They want you to submit "cases" online and then wait for a response. Unfortunately that response can often come days or weeks later. That's not acceptable when my phones are not working. My business is dead without phones.

      3. Each time I call I get the same recording "We're experiencing high call volumes." If that's the case all the time, then the company needs to invest in more people answering phones - or offer a service that works so customers don't need help. I NEVER got a problem solved in less than an hour!!! I cannot run my business if it takes an hour each time something needs adjusting.

      4. The "deployment specialist" (Jacqueline) they assigned to me must have been new at her job. She couldn't answer most of my questions. And she never gave her phone number. The only way I could reach her was via email. I had to schedule a phone conversation at least a week in advance. I'm sorry but problems don't occur on a schedule.

      5. NOT plug and play - I am a small business owner with 3 employees. I do not have IT staff or phone staff on site. The day the phones "went live," I had to pay my IT person $350 to be on site and help troubleshoot. Their system may work great for folks who are very tech savvy or have IT staff, but not for me. 6. The initial device they sent to allow VOIP to communicate with my traditional fax didn't work. But we couldn't test it ahead of "go live" so we were without traditional fax for a week - until they shipped a new device to me. My low tech office did not do well with eFax, sorry.

      7. Cancellation - when I tried to cancel, they tried to charge me thousands of dollars in cancellation fees because I was outside their 30 day window. I submitted my request within the first 30 days of using their service but since the contract was signed 30 days before that, they said it was outside the 30 day window. I sent in 37 pages of emails going back and forth showing how much trouble I had with their service, how many times I'd had to call in, etc. After 4 phone calls, I finally got it canceled and they waived the fees. But it went 2 days into the next monthly billing cycle and they don't pro-rate. So I had to pay for an additional month of service I didn't use. I will never, never, ever use this company again and I recommend you stay far away unless you have many hours to devote to getting the service set up correctly. And then pray you have no issues.

      View more
      8x8 response

      Hi Amy. We never want you to feel like you can't get the assistance you need when you contact our support staff. We work hard to train and provide our support teams with the tools they need to offer great customer support. Further more, it is our goal to continue to provide a product that is useful to you and your business. When we are not meeting these expectations, we definitely want to correct that. We'll be reaching out to you further!

      5 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Oct. 17, 2018

      Have had 8 x 8 residential phone for a long time. We now need a new phone as ours is worn out. Can’t find out how to reach them to cancel services as they are charging us as if we were a company. What can I do?

      8x8 response

      Hi Ramona. Please feel free to email us at social@8x8.com and we'll be happy to discuss your options with you. You can also call us on our support line at 1-888-898-8733.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 26, 2018

      On Aug 23, 2018 I started with 8x8 with a one month free trial. There were plenty of problems with the service and support but I'll get to that later. What's really bothering me at the moment is that this was only a free trial to see if the service worked for me and it's only been a bit over a week. I found a charge to my bank debit card yesterday? Why? They told me it was a pro rata charge for to complete September so my billing would be at the beginning of the month. So even tho I haven't determined to continue with them I'm getting a charge already. Again, this was a free trial. With the other problems I'd had with them it was already in question if I'd continue with them. I have a feeling this is not a financially stable company that will do anything to get a few bucks and to avoid giving it back.

      My other problems? Here goes. My phone kept on getting disconnected from their server. I can't use a soft phone on my computer so that was my only option. It would take over 20 minutes to get tech support over the phone. They would tell me I need to talk to an IT person. I'm an older gentleman who is virtually technologically illiterate working out of a home office. Where am I supposed to get an IT guy? They told me to talk to my service provider? About what? I'm technologically illiterate. If I need to go back and forth it's going to be great waiting on hold over 20 min to talk to support about something I don't even understand and they were unwilling to get on the phone in a 3 way call with my service provider. They are my IT if they want my business.

      To make it worse, I had a girl try to take control of the conversation by talking over me. Definitely not a good idea to try with me. Listen and address what I say. Since she wouldn't stop talking over me I got pissed and started yelling at her. She put me on hold. This was a problem I'd had almost from the beginning with them that lasted several days. it wasn't unusual to spend about 4 hrs a day to try and get help resolving the problem. finally, I did get someone who could help and didn't try to pass me off to an IT guy or the service provider. Most of their tech support is not well trained. It took about 5 days to find this one tech who could help me.

      Moving on, you'll note they are always pushing their High Def Conferencing. The problem is getting good help to learn how to use it properly which someone tech illiterate needs. Their prepared materials were ridiculous. Those materials extolled the features and benefits but that's selling me on something I already bought. What I needed was teaching materials which they don't have. ** joke. Most of their support had to keep looking through their resources to tell me how to use it. So they weren't well enough trained and wasted both of our time. And since I don't have resources to refer back to, I have to keep calling back for lessons where I have to wait over 20 min on hold to get to talk to anyone.

      So do you want to work with a company that makes unapproved charges to your cards? Do you want a company where they avoid talking to you about billing issues and resolving them? They really don't want to give you your money back when they take it and shouldn't have. Not very honest or reputable, at all. Do you want a company that can't teach you how to properly use their features? Do you want to constantly be on hold 20 min or more when you're trying to get help or resolve issues?

      Do you want to work with a company that can't fix issues and keeps trying to pass the buck to non-existent IT guys or your service provider? Do you want techs who try to force control by talking over you rather than listening and addressing the issue at hand? Do you want a company you can't speak with a manager when you need to? One time instead of the manager I finally got to speak to my salesperson. This was fun. I'd demanded a call back.

      Instead I got an email that did not properly represent the issue. On one attempt to speak with a Manager I got my salesperson who said he couldn't speak to me and hung up on me. All they had to do to avoid this review was return the money to me. I should have never been charged under a free trial. Instead they went to these lengths to avoid me. This is what they get. Again, I started the free trial 8/23. It's now 9/4 and all this has happened in this short time. Do you really want to do business with this company.

      Update: you’ll all love this. Now billing is trying to say that charge was for taxes. Their quote for the entire month of taxes when I was first talking to them was $10 and change. So how do they come up with over $12? First problem with their lie. Next problem, I’d already paid the taxes for the free trial. No taxes were due. Lastly, I hadn’t agreed to continue with them past the free trial so any charges whatsoever for any future services were unauthorized and inappropriate. These people are liars and thieves that will say anything only for a few bucks. The company must be on financial very thin ice. That means they could go under at any time. That means your service could be interrupted permanently without any warning. Why else fight me so hard on money they hadn’t earned yet. Oh, I also filed a complaint with the FCC. Isn’t it stupid to risk an investigation over so little and keep fighting?

      The conversation continued. This supervisor was going to reach out to the salesman and his manager to see if he could get the approval to refund the money stolen. I asked to be able to speak with that manager and was told I could not. It takes his approval for me to get my money back and I can’t give him my side of the story? Furthermore, if he gets an approval to refund me the money, it will take 30 days to process the refund. So they reach into my bank account, steal my money and say if they’ll give it back I can’t have it for another 30 days. You know what, 3-5 days many, 30? It only further supports my belief this is a company in financial trouble. Again, that means, if I’m right, service could end at any time permanently.

      Is that what you want to sign up for? A company with an unreliable product, support that takes over 20 min to reach and most are poorly trained, no training on their features, steals your money, fights you tooth and nail to keep from refunding it to you, support that keeps trying to speak over you, a salesman who because I have a dispute about my bill says he can’t speak to me and hangs up on me rather than passing me on to his manager and if they should be so generous as to decide to give me the money they stole from me back that it will take 30 days? Is this a company you want to deal with? And this is all since 8/23 through 9/5/18. Not much time for so much to go wrong. This is why you should always get a full and free trial before you commit to these companies.

      Update- Even a free trial doesn’t help. Found they billed me for something else along the way. I’ve tried leaving but the first problem was they changed the password on my phone so I could not reprovision it with the new VoIP provider I was going to. That wasted 2 days figuring out what the problem was and getting that fixed. Essentially, that was 8x8 stealing my phone by denying me use of it. If you’re bringing your own phones, don’t do biz with 8x8 for this and the following reason.

      The next reason is harassment. Evidently their system is still trying to keep in touch with my phone even after I asked them to end my service with them. The way my phone reads their contact is as a telephone call with a 4 digit extension. It just rings and rings non-stop. My phone shows 24 calls from them all at once. I can’t talk to anyone else on my phone with that incessant ringing. They have to know this is happening. They say they have to scrub my number completely from their system but the dept that does that is closed for the weekend. Others at 8x8 have no clue about this. They seem desperate not to let a customer get away by making it impossible for a person to use their phone anywhere but 8x8. And the trouble getting money back from them? Again, I was told it would take upwards of 30 days. I’ve never had a debit card refund take more than 3-5 days from anyone else.

      I forgot to mention that they originally told me with the video conferencing I could have 25 participants. Then it dropped to 15, now they tell me it’s only 5. And they can’t even teach me how to use it. I thought Ring Central was the worst. It took them years to get me this upset. 8x8 has done it in about a month. Stay away. Service terrible. Tech support a couple of good ones, the rest are jokes. Customer service has no clue what’s going on and unwilling to address problems. Billing when they shouldn’t be, repeatedly. If you try them, it’s at your own risk. These guys really have to be in trouble if they make it so hard to leave and get your money back. Who knows, maybe they won’t be around in a week and there will be a lot of surprised customer service who lost their service unexpectedly with no chance it will come back.

      9/25/18 and I’m still having trouble with 8x8. I still don’t have the unapproved charges to my card refunded. My phone is still ringing incessantly. I had one of their techs confess it was their computers contacting my phone and my phone interpreting it as calls. They have made my phone unusable, they’ve ruined it. They are refusing to replace it along with refusing to release my service to the new VoIP provider. WTF is that about. I cancelled, flip a switch and let me go. They say it’s being processed. They say they require 30 day notice of cancellation. On a 30 day free trial? Am I supposed to tell them the first day I have their service I don’t want it anymore? Their processes need to be fixed. Stay away from 8x8. It’s always one thing after another. This is my own phone and they won’t let it go. They won’t let me go. I’m losing money because of them, Time for a lawsuit?

      Any lawyers out there want this suit? It would be a PR nightmare for them. Was just on the phone with support trying to get this resolved. They put me on hold for 40 min before hanging up on me. This is the second time they’ve done this to me. Each time I was asking to speak with a manager which they will never allow. Also just learned when I called back and spoke with another tech support and he was reading back my prior ticket. I found tech support lies to cover themselves from management on their reports of the calls.

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      8x8 response

      Hello Scott. We stress to our teams the importance of listening and understanding the needs of our customers during any and all situations. There is nothing greater than the voice of the customer so when we hear of your disappointment, it concerns us greatly. We have reviewed your feedback extensively and will work on taking the best course of action for you to ensure that your business is properly supported by us. We will be reaching out to you further for your account information.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 12, 2018

      You only have a 60 day window at your annual renewal to change carriers at 8x8. You agree to it- it's in the customer agreement. I made the mistake of changing mid year and was charged $1300, yup $1300. Don't do it. Find a company that cares about their reputation and customers. Do not do business with 8x8, EVER!!!

      8x8 response

      Greetings Darryl. We apologize if there was any confusion with your agreement and want you to know we do care about our customers. We'll definitely double check that this was handled correctly. Thank you for bringing it to our attention!

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      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 6, 2018

      We used 8x8 telephone for 14 years and the first 12 years was a good experience. Something happened that made them no longer care about their customers. First, we needed the bills to start being sent to our main office. Every single month for 2 years we called and was never able to accomplish it. At one point we were even told it wasn't possible which obviously isn't true. We never did get it resolved.

      When we did have a problem, we were referred to tier 3 when our issue could not be resolved which guaranteed a call within 24 hours. Over the next 2.5 weeks I would call in every other day and be told my the rep that they would deliver a note and send an email saying no one was ever getting back to me. When someone final did, they accused me on not buying the phone from them which wasn't true and had nothing to do with the issue.

      Finally we had to cancel service and were transferred everywhere trying to cancel. When we finally reached what was supposed to be the right department, we were put on hold and disconnected. This happened multiple times spending hours of our time. Ultimately we got an email asking if we really wanted to transfer the numbers as they were ported out so we responded that we tried to cancel multiple times... The lines were no longer with them and to cancel. WE received another bill and got transferred around and finally spoke to Kevin. Even though we forwarded email from month ago we sent to 8x8 saying that we wanted to cancel and the lines were not with them anymore and the fact he know lines were not used in over a month... We had to pay for that month of non-use along with another month. That is over 2 months of paying for a bill when the lines were not even with them. They have become crooks.

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      8x8 response

      Thank you for your review, William. First off, it's amazing to hear from our long time customers who have taken the journey with us. However, it pains us to know that your most recent service encounters have not been ideal. We care about your feedback and want to review this thoroughly. We'll be reaching out to you to gather more information.

      Be the first one to find this review helpful
      Rated with 1 star
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      Verified Reviewer Verified Buyer
      Original review: Sept. 5, 2018

      We spent 9 months with the 8x8 product and had a horrible experience all around. The VOIP system we continually had issues with. We are remote workers and work from clients, etc. Their recommendation was to configure each router we connected to or to connect to our phone Wifi in order to work through this. We had dropped calls, calls we couldn't answer and numerous other issues. We worked with tech support for over 3 months. The web meetings - our clients continuously dropped off of (during important meetings) and they wanted us to have our clients do the same thing to log in. Our clients started to question our level of service due to their tools.

      They finally agreed to cancel our account. BUT, took all of our prepaid services with no refund in lieu of a cancellation fee. So essentially, they got all our money and "allowed" us to cancel early. Beware - switched to RingCentral and have had no issues. Do your research before choosing them. If you have time for dropped calls, unreliable meetings and hours with tech support, they will be a great solution for you. If not - better look elsewhere.

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      8x8 response

      Hello Stephanie and thank you for sharing your feedback. We definitely understand your frustration and apologize that your experience with us was not favorable. We want to grow from this and get better so we'll be reaching out to you directly.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 5, 2018

      We used 8x8 telephone for 14 years and the first 12 years was a good experience. Something happened that made them no longer care about their customers. First, we needed the bills to start being sent to our main office. Every single month for 2 years we called and was never able to accomplish it. At one point we were even told it wasn't possible which obviously isn't true. We never did get it resolved.

      When we did have a problem, we were referred to tier 3 when our issue could not be resolved which guaranteed a call within 24 hours. Over the next 2.5 weeks I would call in every other day and be told by the rep that they would deliver a note and send an email saying no one was ever getting back to me. When someone finally did, they accused me on not buying the phone from them which wasn't true and had nothing to do with the issue.

      Finally we had to cancel service and were transferred everywhere trying to cancel. When we finally reached what was supposed to be the right department, we were put on hold and disconnected. This happened multiple times spending hours of our time. Ultimately we got an email asking if we really wanted to transfer the numbers as they were ported out so we responded that we tried to cancel multiple times... the lines were not longer with them and to cancel. We received another bill and got transferred around and finally spoke to Kevin. Even though we forwarded email from month ago we sent to 8x8 saying that we wanted to cancel and the lines were not with them anymore and the fact he know lines were not used in over a month... we had to pay for that month of non-use along with another month. That is over 2 months of paying for a bill when the lines were not even with them. They have become very corrupt.

      View more
      8x8 response

      Thank you for your review, William. First off, it's amazing to hear from our long time customers who have taken the journey with us. However, it pains us to know that your most recent service encounters have not been ideal. We care about your feedback and want to review this thoroughly. We'll be reaching out to you to gather more information.

      Be the first one to find this review helpful
      Rated with 2 stars
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      Verified Reviewer
      Original review: Aug. 4, 2018

      I was excited about these products and the ease of use advertised by the company. However, as I have expanded and added more lines, I am being told different information. First, I was told that each number would have an associated fax line; now they have rescinded this and said that only certain numbers will have them. Then I experienced an issue with my virtual office app on my computer. I reported this on Monday of this week, and as of today (Friday), the issue is not yet fixed nor have I been offered any remedy in the meantime. I am a therapist and rely on phone service to be available to clients in case emergent issues arise. My coworker's fax line is glitchy and her computer app freezes frequently. Based on the other reviews, I can only hope that after a few months, our issues will be straightened out.

      Updated on 08/09/2018: I wrote a previous review and got a nice response from the folks at 8x8. I was excited that a resolution would be forthcoming. Instead, on my ninth day without working service on my app, I went on to check the status of my case with the company and it had been deleted. The sales rep that I have tried to contact will not answer his phone and his voicemail box is full. Unbelievable. Please do not try to do business with 8x8.

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      8x8 response

      Hi Amy and thank you for your feedback! We want to help you resolve these issues you reported as soon as possible. Your business is important to us and we understand that a reliable product is critical. We'll be reaching out to you directly to get this turned around.

      2 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Aug. 2, 2018

      They promise the sun and the moon. In reality, their "engineers" are not even techies. It took me 2 months to get the system working for me and took 3 months to get answers to basic questions. They claim to be international, to work with clients all over the world but they do not have basic international services like local call in numbers for international clients to participate in conference calls. They said I have to buy a license for each new country number and they did not tell me this until I pushed and pushed to get the answer. I think they did not even know what I was talking about. That was unbelievable.

      The support people are very nice but I spent about 100 hours on the phone and by email, trying to figure out the system and to find out whether it does what I need. Sometimes I felt like I was going insane. After I insisted, they said they will refund me for one month and let me out of the contract if I choose to leave in a month.

      They do offer a decent flat rate for international calls and they do have good service to Dubai, where I call often, and where Skype and WhatsApp are not well supported. And it appears that they offer unlimited call recording, which I sometimes need. So I may stay with them because I need those two services and I want to move away from relying on Skype (Microsoft) and WhatsApp (Facebook). But I need to preserve my sanity and with this company that is questionable. I suggest you only use them if you need what they offer and can't get it anywhere else. And I hope they will actually refund me the one month and let me out of contract if I decide to leave in a month. Basically, the company is a mess. I feel badly for all the nice people who work there.

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      8x8 response

      Hello Anna and thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. We'll be reaching out to you personally to gather some more information on this so we can better help you moving forward.

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      Rated with 1 star
      Verified Reviewer
      Original review: July 30, 2018

      As a law firm, there is nothing more critical that reliable telephone service. Unfortunately, 8X8 has failed to deliver a reliable product. My staff is constantly on the phone with them resolving issues that leave us without service for some or all of our phones. Phone service is something one should not have to think about. Instead 8X8 consistently wastes my employees time and requires multiple attempts to rectify problems that should not exist in the first place. We even had to change to another provider for our fax line because 8x8 technology could not support something as basic as a fax transmission. There is no reason to use this company as they provide no advantages over their competitors.

      8x8 response

      Hello Gary. We appreciate you taking the time to leave us a review and take your feedback very seriously. The experience you described is definitely one we want to make better as we certainly understand that your phone system is important to your business. We'll be reaching out to you directly to address any outstanding issues and get this situation turned around.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 10, 2018

      Can't get any answers on when my Obi Adapter will arrive... When I finally escalated to my sales agent because we noticed the business credit card was charged twice, the sales agent responded with a tracking number stating it was delivered on 7/2/18. When I looked up the tracking number it was shipped to an address in Baltimore, MD and not Austin, TX. I have now been on the phone for 1 hr and still can't get a simple answer out of them. The adapter I am looking for is essential to get my fax line. Now 1 hr later they are transferring me to the billing department... nightmare.

      8x8 response

      Thank you for your feedback, Ernie. We'll be happy to help you with this! We'll be reaching out to you directly to gather some more information and resolve this.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 9, 2018

      Shady company with terrible customer service, long story short is we were quoted $133.46 a month and then our bill was 164.84 a month and they have given me the run around for several months with no solution in sight. Never received calls back when told I would be called back. They did not respond to BBB, yet somehow still have an A+?

      The long story: I was quoted $133.46 a month including all taxes and fees by salesperson Dedo ** in Febraury, began service February 22nd. I have this in writing via email. Received our first full bill on April 1st or 2nd for $164.84, attempted to contact Dedo via email and phone and gave some time for a response. First call to customer service on 4/12, was on the phone for at least 30 minutes, was told I would get a call back later that day or the next day. Never received a call back, called back on 4/16/18 was on the phone for 23 minutes just to be told I would definitely be called back this time.

      No calls back, called back on 4/20/18 spending 44 minutes on the phone being told it was escalated to the sales managers Carl ** and Mark **, the phone operator told me she left 3 messages. No calls back by 4/24/18 so I called back requesting to speak to a manager, was put in touch with sales person Bill ** who stated that he would get in touch with Dedo and also emailed myself and Dedo stating that they would lower the bill $32 a month and credit us $32 for the bills already paid. That was at 10:51am and Dedo responded back via email on the same chain at 12:04pm the same day (April 24th): “Rob, I have opened another ticket to escalate the monthly cost discrepancy. This will be resolved shortly and you will be refunded the difference.” I was on the phone for 35 minutes that day.

      Emailed Dedo and Bill and called on May 3rd. Spent some time on the phone as well that day at least 30 minutes. No answers or solutions. Emailed and left messages again on 5/7/18. No responses. Called customer service on 5/8/18, spent 57 minutes on the phone to be told by salesperson Dominic that manager Carl would call me back in 5-10 minutes, they would not let me hold. Dominic said he was literally looking at Carl who was 15 feet from him and Carl would absolutely call me back in 5 to 10 minutes, no call back.

      On 5/10/18 called back, spent another 57 minutes on the phone. This time being told that this was being forwarded to “everyone” and the best they could do would be a one time $32 dollar credit, despite emailing the evidence that Dedo stated our bill would be $133.46 and we entered into the contract based on that number, therefore they were in breach of contract and we would be well within our means to exit the contract based on their breach. They stated that someone would get back to me “next week,” further explained that the response time is typically 48 hours, but with the weekend approaching it would likely be by Tuesday for some reason. To their credit, it ended up being a $64 dollar credit, so 2 months worth out of the 12 in the contract… Messaged on the support website Tuesday 5/15/18 around 1:30pm asking for an update. No answers at all.

      Called on 5/17/18, a full week after the 5/10/18 call where I was told I would be called back within 48 hours, but because it was the weekend it would be Tuesday, so 4 business days, but I never received a call anyway. Waited to speak with someone for just under 30 minutes, spoke with Santiago who attempted to explain again to me that it was a mistake with the taxes and fees and I had to explain yet again that it was that we were quoted $133.46 including taxes and fees with no discussion at all that that amount could possibly be different. He spent about 20 minutes of bumbling around before finally telling me that he called and left a message for Carl the manager in sales and also provided me with Carl’s number to try myself if Carl did not get back to me on his own accord. I called at 5:38 and left a voicemail with a bit of an explanation and asking him to please call back. Left my number 2x on the voicemail.

      Since then I have attempted to call Carl several times, once per day, each time leaving a voicemail with my name, a brief description of the issue and my number 2x. It is almost 2 months since the first contact and still no solution, still no contact from a manager. Our case is still open with no contact from the company. This is by far the worst customer experience I have ever had in any industry or with any product. It is a clear breach of contract (quoted one amount all inclusive and charging more).

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      8x8 response

      Greetings Robert. We very much appreciate the information provided and we're so sorry that your experience with us has not been ideal. Your satisfaction is important to us so we'll be reaching out to you directly to sort this out.

      Be the first one to find this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: June 27, 2018

      I have been with 8x8 since early 2000's (2002 I think). There were very many service issues early on but customer support was available and useful. Finally that worked itself out and voice is pretty good and consistent. Early on it was easy to get customer service. Now connecting with customer service is difficult. The number was on the website as well as an email. Now it is not. One of the sales numbers will take you through menus that led you to service. At that point you will be put on hold for a long time. There is a message that they will call you back and you will not lose your place in line. After 48 hours I am still waiting for the callback. If you are able to get customer service they treat you well. 8x8 has grown and has added many very useful services. I do believe they are overpriced for their product currently. The competition has different options and lower price and a reachable customer support. I am switching before end of year.

      8x8 response

      Hello Ronald and thank you so much for your feedback! It's awesome to hear from someone who has been with the company for such a long time. We value our customers and don't want to see you leave. We'll be reaching out to you directly and will be happy to not only discuss your experiences further but assist you with any outstanding issues.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 25, 2018

      Monthly credit card charges 3x agreement. No invoices or statement. Customer service responded by telling us to login online. That was impossible because they did not recognize any of the phone numbers they had given us as belonging to their system. Impossible to get in touch with them. After 6 hours of attempts I went to the credit card issuer and complained. These are crooks who belong in jail for fraud and theft. No joke!

      8x8 response

      Hi Randall. We're so sorry to hear this! Your business is important to us and we definitely want to help you get this sorted out so we'll be messaging you directly to gather some more details to further assist you.

      Be the first one to find this review helpful
      Customer increased Rating by 3 stars!
      Verified Reviewer Verified Buyer
      Resolution response: June 1, 2018

      Unlike the unhelpful response thru the Better Business Bureau, I've treated very fairly by their response to my issue with cancelling their service. I received the refund and feel much better about 8x8 overall as a reasonable company to work with.

      Original review: May 3, 2018

      Terrible cancellation policy. I cancelled my service on May 2nd, and then I get a charge for the whole month of May. Nice money grab, you guys. I'm making sure everyone knows to avoid your service because of poor policy.

      4 people found this review helpful
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      8x8 expert review by Ellen Muraskin

      Another pioneer in VoIP history, 8x8 offers a complete range of cloud-based telecommunications solutions.​

      • Full communications suite: 8x8 offers the entire unified communications suite, which includes chat, web conferencing, document sharing, text, video and voice.

      • HIPAA compliant: With collaboration tools and HIPAA compliance, 8x8 makes a good fit with healthcare organizations and telemedicine applications.

      • Education focus: As a certified E-rate provider, 8x8 qualifies K-12 schools for subsidies for communications services.

      • Security measures: 8x8 also complies with the rigorous standards of the U.S. Federal Information Security Management Act (FISMA), FIPS 140-2 for data encryption and PCI-DSS for credit card security.

      • Contact center: 8x8 provides all the contact center pieces for agents, callers and supervisors: analytics, CRM integration and workforce scheduling/training/monitoring.

      • Real time reporting: 8x8's real-time call-center reporting runs on smartphones and goes wherever supervisors go.

      • Accessories: Headphones, desk phones, webcams, routers and adapters can all be purchased through 8x8.

      • Best for: Small businesses and large corporations.

      Profile picture of Ellen Muraskin
      Ellen Muraskin VoIP Contributing Editor

      Ellen Muraskin has been writing about telecom and IT since 1993 when she joined the marketing department of Dialogic. In 1996 she joined the editorial staff of CMP’s Computer Telephony Magazine, rising to Executive Editor before joining Ziff Davis Media to launch the VoIP topic center of their eweek.com site. She served as senior copywriter for IT infrastructure company Raritan and has written and edited for several publications.

      8x8 Company Information

      Company Name:
      8x8
      Address:
      2125 O'Nel Dr.
      City:
      San Jose
      State/Province:
      CA
      Postal Code:
      95131
      Country:
      United States
      Phone:
      1-866-879-8647
      Website:
      www.8x8.com
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