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So far the items that I have purchased from Fingerhut have all been very good quality from a desktop computer tower from HP to an HP all in one printer/copier/scanner, and got extended warranties on them, plus a free 3 month subscription to Instant Ink of which I’ve gotten large replacement ink cartridges for free which can be expensive. I have purchased 3 purses that were amazing, one leather, the other 2 were Carhartt, and I love them. I have always paid my account in full early, and have always received Thank You’s from FingerHut. They send me magazines for whatever season, or holiday. They give me discount codes or offer a free item depending on what item or department I order from. I’m very sorry to read that so many consumers have had nightmare results.
I absolutely love Fingerhut. I have always received great customer service, my products are always exactly what I ordered, and delivered quickly. I have had no problems whatsoever. I frequently receive emails thanking me for my purchases!
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I wanted a copper pot that they had about a year or two ago. I ordered a few things and then they raised my credit limit to 2k. Of course this made my credit score go up but after I didn't spend the additional amount they lowered my credit limit by 1k and it made my credit score go down. They are not interested in helping people raise their credit score. Once you don't constantly pay horrendous prices for their products they penalize you by lowering your credit limit and in turn they are actually penalizing you for not spending more money with them. When contacting the credit bureau they said they can't tell why your limit dropped so it looks like you are not paying your bill. This is wrong in so many ways and it is a true testament to their preying on people who are trying to raise their scores. I had always paid my bill early or on time and when I pay them off I will not purchase another thing from them.
Initially, I opened a Fingerhut account to assist in raising my credit score. It did assist and my credit score is in very good shape now. My account has never been delinquent as payment has been made each month religiously. The due date has never been clear because online it always states "N/A". Today, I received a call stating that my payment was one day late and that Fingerhut doesn't have a grace period. While I'm not disputing their policy, it's not clear why, after years of making payments on varied dates and some later than this that I'd never received a call prior to this month.
When I expressed discontent, she apologized for the inconvenience and stated that I was a "valued" customer. She wanted to arrange payment over the phone, ok, but they had my card number and phone number wrong so I refused payment, and while on the phone with the rep, I made a payment online. She was able to see that payment had been made. She asked if I wanted to be placed on the "do not call list". I agreed and here's the kicker... she then said that I would not be able to make any purchases through Fingerhut unless I reverse the do not call request. Years of never missing a monthly payment after numerous purchases and this is how they treat a "Valued customer".
I've now set up a recurring payment but there's no ability to close the account online myself. I called to speak to a supervisor to discuss the encounter and close the account. The rep tried to dissuade me multiple times. After 32 minutes of those attempts and hold time, he hung up on me. I'm now on hold again. If you need to raise your credit score, look elsewhere.
I ordered some AirPods a long time ago from Fingerhut, and I swear I ended up paying 4 times as much as it cost to buy a pair brand new in the store! Smh... Stay away from this ** company. You've been warned...
I've had these scam artists for two years give or take and I have never been late on a payment. So last week I missed 1 payment of $77.00 because of the pandemic that we are in and they make my credit go down 32 points and they leave a note saying that they did that because they DON'T THINK that I am going to be able to pay my bill. After being a loyal customer for 2 years. They are disgusting people and I wouldn't recommend my worse enemy because you make one mistake and they ruin your credit after you worked so hard to build it. Also a lot of these reviews must be fake.
Made on time payment for Fingerhut for Years... Made purchase by agreed deadline in order to keep $600 extra line increase opened to me. After purchase, they decreased my credit line by $550 thereby causing my fico score to decrease by 12 points. Got on cell and vented out my frustration on clerk wondering if i was the only victim or if I am dealing with demons from the pit of hell with this company... Hopefully they would keep their end of the bargain and give me back my credit line needed as I am really trying to better myself creditwise as this credit company is suspose to do... not destroy consumers credit report... and restore my good faith in this company and do the right thing and keep their promise as advertised to me by emails sent to me. At least thier products was timely delivered few times and of good quality brand names.
I was told about Fingerhut Fresh Start to help rebuild my credit. They gave me a small fresh start account, I ordered a beautiful but overpriced end table. I've been making payments before my actual due date every month and paying maybe a buck more than the bill. Today, I go to make a payment which would have put me in the position to have just $70 left to pay (which I would've done in two weeks), and boom - payment won't go through. Now, I KNOW I have money - just got paid today, my card info is set in there, but nothing. Paid about four other monthly bills before this one with NO ISSUES. Getting my payment receipts from the other companies just fine.
I called customer service and she confirms ALL of my info and says maybe the website is having payment issues but she can take it over the phone. Fine, let's do it. Then she comes back and says, "No it didn't go through, call your bank." Here's the kicker. I got off of the phone with her and paid ANOTHER BILL WITHOUT ISSUE! So who is the problem with, again? It's not my bank. It's Fingerhut! When I pay this bullcrap off, I do NOT want an increase, and I do NOT want a regular account. Really after reading the reviews here, if I never hear the name Fingerhut again once this is done, it would be TOO SOON.
In July 2021 I ordered a Blu Ray system and a slow cooker.. I was told the date that it would be delivered. I waited all day for my package. I received a text message that the package had been delivered. After contacting Fingerhut they refused to take my word that I hadn't gotten the package..The total of both items cost me over three hundred dollars. I asked them describe my house they refuse to listen to me. I rate them a zero on delivery. I'm a Retired Military Veteran. Why do I need to steal? I'm afraid to order from them again. Maybe the same thing will happen.. Amazon takes pictures of their delivered items. I will recommend that no one order from Fingerhut.
Please avoid. Fingerhut charges customers twice as much for their products. Before applying for a card I decide to do my research and I'm glad I did. You can literally buy the products on Amazon 4 less. They had the Manhattan Toy Tree Top Adventure Activity Toy on Fingerhut for around $170.00, on Amazon it's on $64.00. Unless you just really don't mind throwing tons of money down the drain, do not get this card to attempt to rebuild your credit.
I have had an account with Fingerhut for a couple years now and have always paid my bills on Time and made extra payments. This past month having a few medical problems looked at the calendar wrong and paid 1 day late. I was charged a service charge the same amount as the payment amount that was due and my credit score shows it went down 54 points. As soon as I have a zero balance I will be closing my account. I have never had that happen before. I know it's my fault for not looking at the date correctly but don't understand the big drop in points.
Fingerhut must go and find some of dumbest people in the world to handle their customer service. If you wanna pissed all day call their customer service line. They can hardly speak english on top of you repeating yourself over and over again, It's draining. I usually just hang up and try later which it gets worse. Please fix your customer service and your high prices. My god!!!!
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