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Overall Rating2.7 out of 5
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About Fingerhut

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Fingerhut Reviews

ConsumerAffairs has collected 1,305 reviews and 1,077 ratings.

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Page 1 Reviews 0 - 10
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Reviewed Sept. 15, 2023

The megachef is very easy to operate. Came very well packaged as not too damaged. Very well explained as to how to use. Has bags with it to help you get started. Very compact so it is easy to store. I will help save me money due to storing more food.

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Customer ServiceStaff

Reviewed Sept. 7, 2023

So I placed an order and scheduled the down payment to be paid 3 days later. I cancelled the order on the same day that I placed it. Keep in mind this was 3 days before scheduled down payment. Got a confirmation that the order was cancelled, also states it was cancelled on my Fingerhut account page. They went ahead and took the down payment from my checking account anyway. Called to complain and asked for a refund and was given ridiculous excuses as to why they went ahead and took my money. They say they are holding my money for future purchases even though I told them I would never order anything from them again!!

Was told then that they would reverse the transaction and return the money to my checking account as soon as it posted. Well it posted 2 days ago and still they are holding my money. My Fingerhut account page still says that I have a credit. Emailed them and no response, called again today and this time I'm told they will mail me a check for my refund. Will take 7-10 days. Asked why I was lied to the first time I called, and she couldn't give me an answer. Customer service reps are foreign and don't speak or comprehend English very well. I thought Fingerhut was a legit American business!!

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    Customer ServicePrice

    Reviewed Aug. 29, 2023

    Three days ago I purchased a SonicCare electric toothbrush for $69.99. The order was shipped yesterday. Today I received an email that the same item was now on sale for $56.99. I emailed Customer Service asking for a refund or store credit for the price difference, and they declined my request! I know they have "prices subject to change" on their website, but so do most retailers, who will usually honor the refund request in the spirit of good customer service. Not Fingerhut. I may just return the item. It's just the principle of the whole matter. I'm disappointed.

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    Verified purchase
    Customer Service

    Reviewed Aug. 25, 2023

    I did not get the bookshelves I ordered. The color was completely wrong. The cost of the shelves were $258 a piece and I bought 2. It says made of BIRCH WOOD. It is particle board. I cannot get anyone to return my email to make this right. Now I'm stuck with 6 months of payments for something that does not match the rest of my furniture. I will never order from Fingerhut again and I will tell EVERYONE I KNOW HOW THEY ARE!

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    Customer Service

    Reviewed Aug. 18, 2023

    I bought a Toshiba Bluetooth boombox in May 2023. In June 2023 it stop working. I have been calling for weeks asking for help. They refer me to manufacturer for warranty. I have yet to get any help or anyone to call me or answer my email. But if I stop paying for It goes on my credit. I paid over $200 to have radio for 3 weeks. I have over 20 times and stayed on the phone each time for 1 hour and nobody has been able to help. I given a email to a Mr ** at the manufacturer warranty department. I emailed him on 8/14/23 and still have not received a answer back. Very unhappy customer.

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    Reviewed July 18, 2023

    I pay over 100.00 every month, yet my available credit is always ZERO with a credit line of 2600.00. My available credit NEVER goes up and my payments are always $100.00! Do not. I repeat. DO NOT USE THIS HORRIBLE COMPANY!

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    Reviewed July 13, 2023

    Be careful with this company because if you lose your job from a car wreck and get injured and can’t pay, they will send you to an attorney and you would have to go to court. They are a horrible overpriced company that like to screw people's lives over. Don’t even do it. Because you never know if you’ll end up in a bind and then you get screwed over by them.

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    Reviewed July 13, 2023

    My experience has been a positive one, my package went to old address. Fingerhut representatives were friendly as well as helpful. I received My package shortly after situation with address. Content C.

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    Customer ServicePunctuality & Speed

    Reviewed July 11, 2023

    My experience with Finger Hut/ Fetti has been horrible. I bought an area rug. They sent the wrong color because the rug I wanted was out of stock. Months later I opened the rug to put down only to realize it was the wrong color. I called to let them know the rug they sent was wrong. She said, "I know it’s the only color we had so we sent it to you." I requested that I want to send it back, she said they couldn’t accept it back nor give me my money back so I advised you to go to a store that returns their merchandise. I paid the account before time, one rep told me it would be for the payment that was coming up. They marked me as being late. So again I advised you to go into a store where you can speak to a live person.

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    Reviewed July 7, 2023

    Used once. Fell down and bent and tore. The refused to make it right. Done with this ** company. They don't really help credit when you think about the cost. Glad no one was hurt when the frame fell. Do not waste your money.

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