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My camera, model PL81, became jammed with the lens in the 'out' position after less than two weeks. Samsung requests that camera be sent to DK Opto for examination, who states that camera has 'accidental damage'. I emphasized that this camera was used normally and that no damage occurred, accidental or otherwise.
All communication with Samsung customer service is fruitless. They say they cannot override or question the assessment of DK Opto. It is impossible to get through to DK Opto. Bill for repair is 49.20 GBP (approximately 75% of initial purchase cost).
I am a very, very unhappy customer.
I had purchased a Samsung digital camera [ Model NV 100 HD ], in August 2009. In December 2010, the battery, after using it to click about 30 pictures, I found the back cover becoming hot and the camera stopped working. I took it to the service center and was told that the battery had conked off and also the circuit board inside had become faulty. I was asked to pay about 100 US$ for the repairs.
I called Samsung customer service and told Nick that my camera had been run over by a car and I needed to get it fixed and how do I do that. He said to mail it to them and gave me the transaction number, address, etc. and told me to mail it without accessories to them and they would either "fix it or would replace it with a reconditioned one." He said it would cost $50 to fix it or get a reconditioned one or it would cost more for an upgraded one. I told him I did not want to upgrade, $50 was okay to fix it or get a reconditioned one.
Next, I get an email saying that I would have it back in 5 days. I waited two weeks, still no camera. I emailed Samsung several times, finally got a call and they said they would not fix it due to physical damage. I told them I told Nick it had been run over by a car, he knew that and still told me to mail it in. I spoke with Jarvis, supervisor and he would not help me. I got the name of the corporate office of Samsung and told Jarvis that I was very unhappy and was going to file a complaint. Several times, I was called by Dena and she said they could not help me. I went through the whole thing again with her to no avail.
Samsung should train their personnel to know their products and not mislead their customers. Now I am without a camera, I am out $50 and I am out the shipping and handling and insurance I spent to mail it to Samsung.
I bought Samsung HZ50W 14 MP Wide Angle Lens Digital Camera from Amazon.com (Seller: **) on August 13, 2010. On August 24, 2010, the camera stopped working. The pictures taken are just pixels with red and white lines. Videos are okay. On a bright day, the view itself is fuzzy.
The camera worked well for 10 days while I was in USA. I took it to India trip and on August 24 2010, the pictures were bad. The camera was handled very well as if it was my new baby. It was never dropped nor had any water damage.
I bought this camera especially for my India trip and the camera was of no use for me throughout the trip. I hate the camera now. If a company cannot make reliable cameras, they should stop manufacturing it. I wanted to return it to the seller but I was in India so I could not return it within 15 days. Now after returning back to USA, I sent it to service and they gave me a track number which I cannot see in Samsung service database! I don't know how reliable it is after the fix. I would rather have refund than a new camera or get it fixed. Otherwise, at least I need a 3-year warranty.
I am a student and it was my dream to buy a digital camera. I started to save few money from my pocket money. Finally I collected enough money. I bought a Samsung digital camera model-ES15 with belief and hope that it will work properly for a long time. I bought it on 25-10-2009 from Saravana stores (tex) Ranganathan Street T-Nagar, Chennai-600017.
It was a very good camera with high quality pictures.initially it worked very well for 2 months, after that, I kept it in the cupboard. It remained there for 2 months, and after 2 months when I took out the camera, I saw some ants coming from the tiny holes of the camera. I removed all the ants but some dead ants remained in the flash. After that also it worked well for few days, but one day it suddenly switched off and none of the buttons(switches) were working. The device gets automatically switched on and off when the batteries are inserted. Later on I went to the Samsung Service Centre at Mylapore (Chennai).
There I was told that the camera circuit (worth Rs.3860 nearly) is damaged, and the damage does not cover the warranty conditions because it was damaged by insects. The camera is working but it's not functioning properly. It gets automatically on when batteries are inserted. I just want to tell you that it is a modern era of waterproof appliances and your expensive products design are not supposed to be damaged even by small insects.
The problem which occurred was completely unpredictable and for that, no one is completely responsible so I request you to provide me some compensation regarding this problem so that I can get it repaired and use it again. For this I will be very much thankful to you. Waiting for your positive quick response.
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I bought a Samsung Camera TL225 in October '09. Roughly after five months after its last use, the lenses got stuck and do not retract when it was the camera that was switched off. I called Samsung to notify the issue and Samsung asked me to send the camera for warranty repair. A few days later after the shipment, Samsung sent me email explaining the camera had physical damage and require out of warranty fee to repair it. First of all, my camera was flawless, no crack whatsoever on the screen or frame/lenses. Secondly, the other functionality of the camera works 100%. I can view the pics I took on the play mode, use the touch screen for getting around, change the setting, etc.
Shouldn't a camera that has been dropped (according to them) cannot do any of these as well? Anyway, I called them and was transferred to the Executive customer relation. I got the same reply, absolutely no new information other than what I read on the email. Truly a disappointing company/product to deal with. I have had a Canon camera prior to this for five years. It was in warranty service as well during its first 11 months of ownership - repaired fast, no questions asked. If anyone has similar experiences/suggestions on how to pursue this, I would be very appreciative. I am still undecided whether to fix the camera or not, since it would cost 40% of the camera brand new retail cost.
I purchased a Samsung digital camera may of 2008. I only use the camera four times prior to this incident. So while I was in Jamaica, I was taking pictures and they were coming out fine, then I changed the setting to backlight and took around four pictures, then cut the camera went off. Twenty minutes later, when I turned the camera on, it was a bright light and a quarter size black spot on the camera screen. The camera would take a picture but you couldn’t see it on the screen.
I call the company and they want me to pay $69.00 because the warranty expired. I say the camera has a defect because I also burned my thumb when I touched that black spot. I never dropped the camera, hit it against anything or caused any water damage. I looked online and I think they pulled the cameras off the market due to malfunctioning. So they suppose to send me my camera back. Can you please help me get a new camera or some of my money back?
In August 2009, I purchased 2 Samsung cameras from the Walmart in Rockwall, Texas for Christmas presents. My daughter had a baby in October so I gave her Samsung L74 Wide as an early Christmas gift. It worked great for three days and it was just placed on the mantle. The next day, when we tried to turn it on, it just quit. When we tried to charge the battery, the red light turned from red to orange and flashed - indicating an error. I ordered a new battery from Samsung but it did not fix the problem. This camera was used for less than a week and stopped working. It was not dropped or abused in any way. I still have my receipt which shows that I paid $99.90 for this camera. I contacted Walmart and they told me to contact the manufacturer. What can you do for me? Do I need to send the camera to you to look at? Please let me know what I should do. Thank you.
I purchased a Samsung S730 camera new. Within two months, it stopped working. I returned it and it was repaired and returned to me. Seven months later, it stopped working again. I returned it and received a letter stating that the camera had "severe liquid or impact damage" and couldn't be repaired. This is false. The camera was never dropped or exposed to liquid. I lost the value of the use of a $200 camera because Samsung does not stand behind their shoddy products.
Regular use of this device will void your warranty.
Samsung Cameras Company Information
- Company Name:
- Samsung Computers and Monitors
- Year Founded:
- Korea South
- (800) 726-7864