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I bought the 12-50mm lens last year. I loved the lens. Went out for a shoot and my macro button had fallen off. It just snaps in. I called Olympus Canada and was redirected to Olympus America. I a mom told I cannot buy the button. I must send the lens in for service. I asked how much. $250US basic fee. I told them I am so disappointed that I cannot buy a spare part. Highway robbery. I can buy a used lens for less. I have been shooting Nikon since the 60s. I have used their service in different countries and always 100%.
Last year I called. NIkon Toronto. I have a lens for Nikon1 system and the aperture didn’t work. I bought the lens used. They emailed me a UPS label and had the lens collected, repaired and returned in 3 days at no charge. Needless to say that after my experience with Olympus, I have switched back to Nikon. I told Olympus manager and he says they will repair it for minimum $250. I said they must not bother and thanks for making up my mind.. Happy to go back to Nikon.
I purchased an Olympus TG-6 underwater camera. There is no manual given with the camera. A useless quick start guide is suppose to suffice, but anyone with camera sense already knows this information in 7 languages. When I called Olympus and asked for a hard copy manual, I was told it is online only. Really? Olympus is so cheap that can't have both? I don't mind online manuals for my refrigerator or dishwasher, but a camera travels and so should a manual for optimal photography.
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I am very disappointed in Olympus services. I purchased an Olympus Stylus TG-870 Tough camera prior to leaving the country for $339.07. I was very satisfied with the picture quality and amount of settings. I purchased the camera for multi-use (underwater, sports, hiking, etc). The camera is suppose to be water proof up to 7ft. I am not a strong swimmer, so when I took this snorkeling, it was surface level only. On the second time I took it snorkeling (3 months after purchase) it stopped working. I contacted customer service at that time because it was within the warranty. At the time I was in a country with no reliable postal services, so Olympus informed me to mail it when I returned to the States, even though I informed them that when I returned it would no longer be under warranty.
When I returned, the second person I spoke with asked me to try different batteries and troubleshoot. He also informed me that my previous conversation with the representative had not been recorded. When that did not work I explained my situation to another representative and they informed me that the model had many difficulties and to go ahead and send it in for repair. He had told me that it may not be covered under the warranty, but they would send it back if not. When my camera arrived, the next representative I spoke to was rude and aggressive. He informed me that I owed another $168.38 and was waiting for payment.
I tried to explain what the previous representatives had told me and he continued to cut me off, raising his voice, that it was no longer under warranty and it had been too long. I asked him to send it back as I would not pay that much for repairs. He did not want to return the camera, as this model is no longer being made. I told him I was aware of that because the previous representative had informed me that it had many issues. He offered me 20% discount on future Olympus purchases. I asked him to return the camera as I will no longer be purchasing Olympus products. I have spoken to many other friends who have purchased Olympus products who have had similar difficulties with camera malfunction and poor customer service.
Buyer beware!! I purchased an Olympus top of the line digital camera in 2009, the E-3. Their best of the best, tough, water resistant, flagship camera; it cost me $1680.00. Over the years I would use it once in a while, but mostly it would sit in a Pelican 1600 case, in my closet. A few weeks ago I brought it out, charged the batteries and started using it for a project and I got dust on the inside mirrors and the camera would not remove the dust particle with its vibration mechanism. So I started to take the camera apart and then stopped and decided to send it in for professional attention. THEY REFUSED TO SERVICE IT!!! I begged and pleaded to no avail. This camera had less than 100 hours of use.
In addition to the camera I also purchased over $6000.00 worth of lenses. All lost, worthless because their lenses will not adapt to other type's of camera's. SO BUYER BEWARE, OLYMPUS DOES NOT CARE ABOUT YOU AFTER THE WARRANTY EXPIRES. I do not work for Canon or Nikon, however if you are thinking about purchasing a digital camera, stay away from Olympus.
I was given OMD EM10 Mark II for a Christmas gift. First I noticed a pixel out on the screen and then my screen started shorting out just after the warranty period. Now I am expected to send it in for repairs. $600 for a camera that didn’t even make it a year and a half without issues. Also, I have ordered three times from their website. Once without a coupon and twice with a coupon. Both of my coupons were from rewards I earned. Both times I ordered with a coupon I received a confirmation email and then the following day I received an email telling me my order was canceled and I need to reorder. However when I go to reorder my code no longer works.
Both times they told me I entered wrong credit card information or that it was my bank. My bank tells me that Olympus preauthorized my card and then subsequently canceled it. Olympus keeps telling me it is my fault. It seems their standard response is that the card was entered wrong or with the wrong expiration date or my bank wouldn’t accept the charge. If you enter the wrong card information anywhere the order won’t be processed but they can’t explain to me why I got a confirmation email with all of the correct information. I am so upset with my experiences with this company that I will be switching camera companies. I have been an Olympus user for 15 years. Not anymore.
Purchased Tough series camera for general use. It worked great for a few vacations but froze one month out of warranty. Paid $100+ for factory repair and was able to take 10 pictures when it powered down and only has blinking self timer light which will not go off unless battery is removed. Tech support is worthless and suggested I send it back for repair at my cost, another $100+ plus shipping. This company sucks, I'll be buying a Fuji for half the price. Had I known of their attitude and lack of after support I could have saved a lot of money. Warning, do not purchase a Tough series!
I really like my Olympus OM-D EM-5 MK II. It is a well-built camera that has weather sealing so it operates in wet and cold weather. The images are stellar. If you get it right in camera very little post-processing necessary. But I wish the WiFi was better. Plenty of in camera filters too. But overall this is a great travel camera. The body is nicely balanced and feels good in the hand. The quality shows in this camera and when used with Pro level lenses this camera really shines. Nice removable flash that has useful adjustments for bouncing light off ceilings or walls as well.
Sometime ago I decided to try micro four thirds mirrorless cameras and my choice was Olympus OM-D EM-5. I considered Olympus as a big brand that you can rely on. I got the camera which was brilliant until I started experience some operational problems like freezing issue, camera was resetting itself during shoot, focus problems and other stuff. The camera was under the manufacturer warranty and Olympus was trying to rectify those problems. The problem was that those issues either was not solved or returned camera had new faults which obviously required to send the camera back to the repair shop.
Over the last 2 years I sent the same camera to the repair shop around 8 times and guess what it still on the shelf awaiting another collection. For the last repair I had to pay a bill as the camera was out of warranty already. It's worth to mention the last repair was the ongoing issue that has not been fixed at previous times. It was explained to Olympus but the bill had to be paid. I lost any faith that the camera will ever be repaired.
I want to pass this message to people who think switching to Olympus micro four thirds cameras as I was once. Be aware about it. Roughly speaking I spent a day of my life wasted liaising with Olympus and posting the camera back and forth. I lost a count of the days I was without my camera over the years. I use this camera recreationally and I can't imagine professionals using Olympus products/services when they have to rely on their photo equipment. I do not think I should write about the overall experience when you want to enjoy photography but instead most of the time you're trying to resolve issues with your camera.
I have had my Olympus Model SP720UZ for quite some time now and think it is fabulous. It is a breeze to use with almost all the trick gadgets built in to give the end product a semi-professional result. This camera has been through a lot from Ocean mist on cruises to snow blizzard conditions to Death Valley heat. I would strongly recommend the Olympus product and I know I will replace this one with another.
Purchased an Olympus EM-5 Mirrorless camera, day after purchase come up with a connection error, called Olympus tech Support, without even asking if I had a warranty wanted to charge me to get it repaired, $600 spend on a this camera, it appears to have many defects based on later internet research, it appears that most of their OMD systems develop defects within the first 3 to 6 months of use, this combined with a VERY poor product support makes for a money pit!!! Not worth my hard earned cash. As a professional photographer, I also shoot with and currently own Nikon, Fuji, Canon, Lumix and Sony, cameras have not had a problem to date… wanted to try an Olympus WOW!!! What a disappointment. They appear to be on a class of its own... way at the bottom of the barrel!!! Never again!!! Purchase smart, look for REAL cameras, Nikon, Canon, Fuji, Lumix and Sony.
Olympus author review by ConsumerAffairs
Founded in Tokyo in 1920, Olympus has become a global technology leader with its line of medical products, scientific solutions and cameras.
OM-D system: Olympus OM-D cameras use mirrorless technology to reduce size and weight and open its design to new technologies like greater axis stabilizations and an electronic viewfinder with an in-depth heads-up display.
AIR A01: The AIR A01 lens-style camera is compatible with the user’s IOS or Android smartphone. These cameras can be augmented with attachable lenses for increased control and customizability options.
Olympus Tough: The Tough line of Olympus cameras are rugged cameras designed to take a bit of a damage. These cameras are shockproof, waterproof and weatherproof for users who photograph in extreme conditions.
Lens bundles: Olympus has bundles available for consumers who buy both cameras and lenses together. Because these deals are attached to high-end cameras, they are most useful for avid photographers looking to upgrade their current camera.
Olympus PEN: Olympus PEN cameras blend classic, retro design with modern technology. Various customizable options like body jackets, leather straps, lens covers and grips are available to fit the user’s sense of style.
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