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Recently, I did repair a Nikon 200-500mm lens that was still under the original warranty but Nikon claimed that the problem was "user damage" and I had to pay more than $400 (including taxes) since the "damage" (according to Nikon) was my fault. To make short a long story, the lens barrel lock did break and the lens got stuck at 500mm. This is a poorly constructed lens that Nikon sells relatively cheap (about $1400) and it does not have the quality of superior Nikon lenses made in Japan. Anyway, I have used the lens a lot and the lock could not keep the weight of the barrel all the time and it broke since (as I said) the construction of that lens is not great. After getting the lens back I did notice some problems with focus and blurry images and I called Nikon and I was told to bring the lens back.
Since we were in the middle of the Spring bird migration I kept using the lens (as it was) and I got both bad and decent images but the focus problems did not go away (even after I tried to use Fine Tune) and I brought back the lens to the Nikon main repair center in the east coast (Melville, Long Island, NY) that is about 90 minutes driving from Manhattan, where I live. First, I got an "estimate" that the lens was going to be repaired free of cost since it was still under the 6 months repair warranty (further, the lens is still covered under the 5-years "normal warranty"). After a week, I got a new "re-estimate" from Nikon informing me that the focus related problems were the result of “impact damage” and because of that I had to pay (again) for the “new repair.”
I am not only under shock since I did not have any incident with that lens that could be considered “impact damage” but I am furious since this is the third time (in two years) that Nikon has claimed “user damage” or “impact damage” to avoid honoring the warranty for its own products! Ironically, that lens is under double warranty (the original one and the 6 months repair warranty that Nikon “guarantees” for its own repairs. And (so far) I have only bought USA Nikon cameras and lenses since I wanted to avoid warranty related issues that happen when you buy “gray market” lenses.
Enough for Joe and Jane citizen to enjoy their photo taking experience. It's important to remember, no acceptable working camera takes bad photos. People do. With a Nikon D7200 I am able to photograph in low light without a flash. Or shoot at night with a flash and get excellent. I can shoot stills or 1080P video with excellent results. It shoots 24.2 megapixels and also has built in WiFi along with a built in stereo mic. This camera can fire at 6 FPS. Along with many other features too numerous to mention here, Nikon gives you a huge bang for your buck with this camera.
As with all things in our life prices go up. Nikon is no exception to this rule. It's important to note that even though Nikon increases their prices as often as necessary, it's nice to know you get excellent results for what you are paying for. The Nikon Body purchased from Nikon USA retails for just under $1,000.00. With the 18-140mm lens just under $1300.00 With the dual zoom lens kit a little under $1200.00. So before purchasing this camera you want to be sure you will get the use from it to warrant the expense. The camera and lens if taken care of will give you many years of good service. It's only fair to note as with any expensive piece of equipment it can be a high theft item. I have had four various Nikons stolen. So it's wise always to know where your camera is and keep in under lock and key when not in use. For the person that wishes to get away from the standard point and shoot I would recommend this product hands down.
I use S-Mount and shoot with manual or aperture on the select button. I do not have interchangeable lens. The camera has a 32x zoom. I like my camera because I can carry it in my shirt pocket.
Ordered a camera and two lenses online Sunday night. Said it would be delivered in 3-5 Business Days. Was never told that delivery would require a signature. Had it set to be delivered to my home. Was notified that camera had shipped on Monday. Tuesday I tracked order through UPS to see it would be delivered that day. Since I was at work I checked status later to find UPS had “attempted delivery” but would try again tomorrow since it requires a signature. Attempted to contact UPS to have delivery address changed to work address since I work 45 minutes away from home and could not be there to sign. UPS said NIKON restricted delivery changes and I could not do anything to change it.
Contacted NIKON and explained. They had me confirm my name, address, phone number, and order number but REFUSED to allow me to change my delivery address. Said that UPS would attempt two more times. I told them I need to work to pay for the $1,000 + order and that I would not be there the next two days for delivery either but that I WOULD be at work so they could change the delivery address to there and I could sign for it, provide photo ID, even credit card it was paid with. They STILL REFUSED to assist. Said they “can’t”. I said they could but obviously WON’T and that was a poor way of doing business. They still didn’t care. They didn’t care when I said that I would let everyone know what kind of customer service they have and would never purchase another Nikon product but would go with Canon instead.
UPS won’t change their delivery time because of NIKON’s restrictions either. Then they refused to credit my money back to my card until the three failed attempts to deliver were made and the order was returned! They would rather LOSE a customer than accommodate one. In my 55 years of dealing with a LOT of different customer service, this has been, by far, the absolute WORST!! Well, their non-existent customer service will work very well when they no longer have customers to service.
Works great and very reliable. I have used this camera regularly for years and dropped and banged it and it has always performed perfectly. There are a lot of adjustments but you can turn it to full auto if you desire to.
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After a phone conversation and shipping the product as described, Nikon refused to work on the camera because it had an European serial number - even though purchased in the U.S. That kind of business culture is gross and indicative of the world's problems.
For a company that enjoys such a wonderful reputation in optics, their repair process is a joke. While I have been assisted by many helpful representatives, at least one was rude and literally blamed me for not having the right information to track my repair. Never saw a customer review of that person...not surprising. Moreover the whole process for a simple rangefinder took almost two months to conclude. I was first given the wrong mailing address and when it arrived in the LA repair facility under warranty it fell into a black hole. I have called number times to determine its whereabouts. All without any clarity or resolution.
All contacts were helpful but with little timely follow through. Either their record keeping is abysmal or their tracking system is a complete failure. After weeks of inquiry I finally have a UPS tracking number, but I guess I'll have to wait to determine whether they repaired it or replaced it under warranty. I will never purchase a Nikon product again.
Camera repair, sent Nikon P7000 camera in for sticky shutter repair, to United Electronics Group, given to me by Nikon USA, no repair was done, United said parts are no longer available from Nikon, called Nikon back and they looked it up and said, "Yes no parts are available," they quit serving servicing the camera in 2016, After five years, I would suggest no one buy a camera from Nikon if they quit servicing and making parts after five years, this camera was about $550.00 camera new when we got it in 2011, wish I would have known before we sent to United for repair. Would've save me $25 in shipping.
Ordered and paid for a Nikon D7100 refurb body-only on October 31, 2017. Website indicated that product would be delivered in 3-5 business days. As of November 06, 2017, I still do not have the item that I paid for. Nikon USA, Inc. shipped the item via United Parcel Service and made the delivery conditions so unreasonable that I will never be able to receive the package. I am canceling the entire transaction and disputing the charges with my credit card issuer. After 25 years of buying and selling semi-professional photographic equipment, the best advice I can offer is NEVER to deal with Nikon USA, Inc. for any reason.
Defect in question is with the 16-80mm f2.8 DX lens that should, in my opinion, be covered by the (albeit vague) Nikon warranty. The defect is an increasing amount of fairly large chunks of debris, light tan in color, accumulating on the inside portion of the front element of the lens over the last few months. I sent the lens back to Nikon within the one year warranty time frame and was told that "dust" was not covered by the warranty and would cost me $421 to repair. At that time the accumulation of debris did not affect picture quality, but now after more and larger chunks of debris have accumulated on the inside front element, the matter (debris) can be seen on photographs at f22 and above. I have used this lens as prescribed by the manufacturer. I've never attempted to disassemble or modify it in any way. I have other Nikon lens that do not have this issue. I feel this lens has a manufacturing defect.
Nikon refuses to repair this lens and claims "cleaning" is not covered by the warranty. In light of Nikon's reluctance to uphold their warranty in this matter, I will not in the future purchase any Nikon products other than from a Grey Market source. I will also advise all photography enthusiast that I know to do the same. The warranty included with a purchase from an authorized Nikon dealer has been proven to me after this experience nearly worthless. I might as well save money on the front end...
Bought the D3400 kit 10 weeks ago. This was my first DSLR but I was pleasantly surprised to see how quickly I became familiar with all the camera's more advanced features. It is a very intuitive device. I bought the camera to use indoors for macro photography and was frustrated to find that the camera did not have a port for a cable shutter release. It came with a remote shutter release that never worked. Most of my shooting was done with either a Micro Nikon 85mm or a reversed 50mm Nikon prime with extension tubes. I shot in M and much of my work involved focus stacking. The images were consistent but not as good as expected and I will put that down to my own learning curve.
Nevertheless, I soon started to regret not investing in a more advanced camera with a full-frame sensor (D750 appeared to have everything I wanted). Having already invested over $1,000 in lenses for the DX, I decided to make the most of the D3400 and work on my technique before dropping $3,000 on the camera/lens that I should have chosen in the first place. However, after only 10 weeks of shooting (once or twice each week with about 2,000 total pictures taken), the camera suddenly failed. When trying to access Live Mode I received a shutter release error message and the camera stopped responding to inputs. I tried all the usual steps of restarting the camera, changing lenses, replacing the battery, etc., all to no avail. One broken DSLR. I packed it back into its original box and sent it back to Nikon for repair or replacement.
I chose this entry level camera, based on the recommendations of a close friend and professional photographer, because of its vaunted reliability and long life. Needless to say, I am extremely disappointed and frustrated with this camera, that has proven to be neither reliable or long-lived. I would add that the camera was purchased on Amazon but was actually sold by an "affiliate" seller. The seller provided a short window for returning defective equipment but this period expired 10 days before the camera failed.
I am not encouraged by reports of poor customer service from Nikon but will keep my fingers crossed that they can turn this around quickly. If you are in the market for an entry level DSLR you should certainly do your research better than I did - It turns out that this shutter/mirror issue has been reported by quite a few D3400 purchasers. Depending on the outcome of this matter, I remain undecided about whether I should stay the course with Nikon or take the hint and jump ship for Canon.
Do not buy either the D600 or the D610. They are both designed with a critical flaw that cannot be fixed. Oil splatter on the sensor. I purchased the D600 as a backup camera a few years ago. Oil splatter on sensor ensued. They then sent the D610 to me as a replacement. I was told the newly designed 610 would resolve the oil issue. It did not. Same problem. The customer service rep I first spoke with today (Christian was his name) told me that these cameras have an issue that can't be resolved, it has an engineering flaw. He told me to send camera in to have sensor cleaned. I said in response that the same problem will occur eventually after camera use. He did not disagree. I told him I wanted my $1500.00 back for the D610 body. Nope. Can't do that.
I then spoke to Christian's supervisor (Cara?). She tried to ** me that there was not a design flaw problem with the 610. I've been a professional photographer for over 35 years. This is the poorest customer satisfaction service I have encountered over those many years. For a company of Nikon's stature it boggles my mind how they have handled this sensor oil splatter issue.
I've been a Nikon shooter for 52 years and shall so remain. It's always been a toss up between Canon and Nikon. I prefer Nikon. I use an older Nikon 700 but still love it.
The Nikon product I want is a Monarch Field Scope 82ED-A w/MEP-2--60 P/N 16101 costing $1,599.95. I will gladly pay the delta. This field scope has been on Nikon online store back ordered for Months, so have not been able to use my Promo Code voucher. Meanwhile, this field scope is on the shelves at numerous sporting goods stores. This "back order" situation appears bogus and is very frustrating. Please help.
My Nikon is new to me. My son gave it to me for Christmas and I am still learning how to take the best pictures. I am from the old school and it is taking time for me to learn how to use the camera, but it is a great camera.
As a professional photographer, I've been a long time user of Nikon but their repair service is very frustrating. All I wanted is to replace the rubber zoom grip on my 70-200mm lens as it was coming off but they sent an estimate of about $700 (including tax and shipping) for "C Service Repair". Reason is for "impact mark on name plate". Yes, the name plate is scratched but that is a cosmetic issue. The lens works great for me. I've never dropped the lens, but I use the lens often so it's normal wear and tear. It's like going to the car mechanic and asking for your tires changed, but they won't do it unless you pay to get your bumpers fixed.
The support staff is no help at all, had no clue what the note meant, and had difficulty getting a technician on the line. In any case, several online forums shared similar experiences - that Nikon is firm on no partial repairs and notorious for marking anything small as "impact damage" to void product warranty. So essentially, your Nikon products are not covered under warranty unless you barely use it and keep it in great shape. All I needed was to replace the rubber zoom grip and not only did they waste my time (I probably could've just purchased the zoom rings on eBay), but how I perceived the brand has changed. It's no wonder Nikon earnings are dropping every quarter. Perhaps it's time jump ship and switch to another brand.
Nikon is a great brand and also Nikon cameras last a long, long time. There is nothing else to say about them but amazing, wonderful, great. Words cannot describe how great they are.
I have a Nikon ED AF-S Nikkor 28-70mm f2.8 D lens, a Nikon DX AF-S Nikkor 18-70mm f3.5-4.5G ED lens, and a Nikon SB-800 flash. Nikon will not support further repairs as I am told they no longer have spare parts for this equipment. WHY SHOULD I BUY A $1600 LENS IF THEY WILL NOT SUPPORT IT AFTER A FEW YEARS! I have had Nikon since 1975 but I am getting really upset with Nikon's lack of customer support!
I purchased the AW underwater camera coolpix 100 and then it became damaged beyond repair after taking in water despite me taking all care as per manual. I enjoyed it when it worked so replaced it with aw120 but took a warranty this time. 3 months after warranty expired it got condensation. I am not making that mistake again. Never a Nikon.
We bought the camera AW130 December 2016. We went in a diving trip for 3 days. We purchased the camera thinking about this trip. We tested the camera few days before to be sure everything was working. We took the camera for the first dive of the trip, something around the 18m depth and the camera stopped working... We came back to Nikon Australia, they replaced it. In May 2017 I took it for a dive around 27m (the camera is advertised to go till 30m). The LCD was crashed after the dive. They said it was my fault. That I've damage it or it has fell over the floor. That is not true. the camera was in my BCD pocket! They said the warranty wasn't going to cover it and it was too expensive to fix it. Don't buy this camera from Nikon Australia.
For the first two times in the water the camera worked great. After that the screen went black. Sent the camera in for repair and they sent it back after "repairing" something within the camera body. We took it on a trip to find out that after one dip in the water the camera was not fixed and the LCD screen began to have lines in it. Once again we sent the camera back in for repair. When we received the camera back they stated that the camera was irreparable due to water damage. After spending $800 on the camera and another $200 for the first repair we are without a "waterproof/shockproof" camera.
Yes there is a limit as to how deep the camera will go but we never came close to that limit. Oh and might I add that the customer service representative had no care in the world about the fact that we had purchased a product that was JUNK and she had no intention of finding a way to make it right. Thanks Nikon. This will be the last purchase we make from you.
I purchased a "Refurbished" tilt shift lens from Nikon USA that was described as being "Like New" after being gone through by them. I paid over $1500 for the lens and so I'm expecting a quality product. The lens arrived and one of the adjustment knobs wasn't working. I contacted Nikon immediately and told them of the situation. They told me I could send it in for repair. I asked how long that would take and was told it would be around 2 weeks or longer if they had to order parts from Japan. I wasn't happy with that answer. I bought the lens because it was advertised as being already repaired and in proper working order. So I said I would like to return it for either a replacement or a refund. They told me they didn't have and exchange and that they would issue a refund. I sent it back following all their instructions and with a proper return authorization number.
Now I've been waiting for my refund so that I can purchase a lens from another seller since Nikon said they don't have another in stock. They've had my returned lens for 2 weeks now and I still have not been refunded. They say it can take up to 2 billing cycles to receive my money back... WHAT??? They are keeping my money for up to 2 months?? Will I be paid interest on my money?? I ordered this lens for a project, I don't want to wait another 2 months. I have over $30,000 of Nikon gear I use in my business. This really doesn't set well with me. For the first time ever I have a strong urge to sell all my Nikon gear and switch camera systems. This is not the service I expect from Nikon. THIS IS NOT GOOD CUSTOMER SERVICE AND I WOULD ADVISE EVERYONE TO STAY AWAY FROM BUYING THROUGH NIKONUSA.COM'S WEBSITE.
I bought a Nikon Coolpix s7000 to replace an earlier Coolpix camera I'd dropped - I liked the s63000 and thought upgrading to a newer model would be a good idea. 5 years difference means a newer, slimmer design, with heightened zooming capabilities - I have no complaints about the camera. My issue is with Nikon Inc - I ordered the camera from a distributor, and was pleasantly surprised to see a sticker on the box urging me to register the camera within 30 days of purchase in order to extend the guarantee by 12 months. As the new purchase was directly related to the accidental damaging of the old product, any extension of a guarantee was welcome! Here is where the problem started.
Having registered my new camera on their website, I could not find any details on extending the guarantee. I emailed customer service to ask where I could find information, and they asked to see a picture of the promotional sticker. I promptly mailed them a jpeg, to which after some hesitation, they said the offer had expired. The promotional sticker was one you could pull out to read further details, one of which was a phone number in the UK, but no mention of any expiry date anywhere. (Or any other boilerplate conditions, such as not valid outside UK, etc) I told customer service "you have to clearly specify terms and conditions on any offer," and they wanted to know from whom I had purchased the camera, and upon receiving said information, they told me to complain to the distributor, as it was out of Nikon's hands.
I'm really surprised that Nikon would not have the business acumen to think of including terms and conditions on any offers, especially if they work through distributors! This offer was not made via a distributor but through Nikon, so complaining to Amazon in this case is of no use and just a case of passing the buck and taking no responsibility. I understand that a company is in business to make money, but then you have to work with the (repeat) customer, clearly specifying when and where an offer is valid - I'm sure extending a guarantee by one measly year doesn't cost that much. Simple things like checking and correcting the copy saves everyone aggravation and bother.
My D5200 SLR is very easy to use and takes great quality pictures--perfect for a novice photographer. It makes it simple to take great shots. You might want to put in a little extra time watching Youtube videos and looking at the manual to get the most out of the camera, but you can also pick it up and take pictures with virtually no experience as well.
The built-in settings help you take amazing pictures of anything from athletes in motion to professional corporate headshots to landscapes. However, the camera is a little on the expensive side, especially if you're not a professional and will just be taking photos for fun, but if you're willing to pay for it, it does the job. Also, some settings I wish were a little different but overall, it captures great images if you know what you're doing. Auto mode can go either way. Ultimately, you are paying for the good quality and adaptability of this camera. I would recommend it to a friend. Great for inexperienced photographers and pros alike.
The camera is professional and capable. And the quality is first rate. However, they are all over priced! But it has diverse capability for handling most situations with panache. And it's also fast. The most important factor regarding any camera is how intuitive the design is for the photographer. Another huge factor is how accessible and extensive the cameras controls are and especially when in the field where controlling the lighting and surrounding factors is far more difficult.
On key operational elements like DOF preview, selective metering options, lens removal and change, availability of easily readable key info in viewfinder in low light or daylight. Information control over metering options, and placement of controls so they are right where you need them, when you need them, so that your hands almost move to each control automatically and naturally, because they have been so well designed that it just makes total sense when you are using the camera.
The importance of intuitive logical design becomes even more clear when you are shooting under pressure and need to move quickly so you do not miss a shot! Of course, you must be competent and knowledgeable regarding photography, camera design, and function. If you are not knowledgeable, you need to get your hands on a good basic no frills camera with mostly manual controls. You need to learn every aspect for being able to pre-visualize, determine, and capture precisely what you are after during your shooting experience, then you will be ready.
My camera has everything I need. The quality is pretty high grade and the value is very good. The image quality is also very good. It is well built and easy to use, also priced right, as well. You can set it up with special menus made up by yourself, but wi-fi is not included, but you can add it on. It is the best dx camera at the time I bought it.
My camera is perfect for an intermediate user. The quality is outstanding as a point and shoot with long range lens. It takes professional quality pictures and it had no complications for a first time user. I used it on an Alaskan Cruise and had pictures that a professional photographer would have been proud of.
My Nikon D300 and D7100 are a durable, high performing cameras that allow me to take professional grade photos. They are well built, and always function as they are meant to, even after being dropped and taking thousands of photos in rain, snow, and dust. They have lasted me years and the quality of their photos is still relevant, so I feel like I am getting a lot of mileage out of the money I spent on them. I think the image quality of my Nikons has held up very well over time and I am quite happy with it. However, I think there's a slight learning curve with DSLRs in general, but I find Nikons are much easy to learn and much quicker to adjust settings on than the competition I've used before.
My Nikon D300 has really held up well over time. The image quality is still professional grade, even years after it was put on the market. The controls are quick and intuitive and you don't need to take your eye out of the viewfinder to make many adjustments. It's built well and has held up in weather and dirt as well as extreme hot and cold climates. My D7100 has been similarly great, but I don't think the controls are as intuitive or easy to use.
We bought our Nikon D700 used at a camera shop we trust and all the pictures I share with my friends and family tell me that my photography is amazing. I like taking pictures of my grand-kids, family, friends, flowers, landscape, birds, fish & wildlife. The camera is awesome and professional. And the image quality is of high quality. Also, on Automatic the camera does all the work!
Nikon has always had good quality - including my older N2020 that gave up the ghost in only 17 years. My Nikon N65 35mm camera has taken some remarkable pics. The value of the camera is OK - but then, I'm a perfectionist. The ease of use is also pretty good and the image quality is okay. But why is a pic of my dog, taken from a friend's phone, better than my 35 mm pics? It's also a bit heavy, especially with all the accessories, lenses and filters. I'm now disabled, so lugging all that is a bit difficult. Especially for a disabled old lady.
Nikon expert review by ConsumerAffairs
Headquartered in Tokoyo, Japan, Nikon is a multinational corporation that specializes in images and optics. Though Nikon is most well-known for their cameras, they also manufacture microscopes, ophthalmic lenses and other precision equipment products.
Nikon Ambassadors: The Nikon Ambassadors are twenty four accomplished photographers who hold workshops, appear at trade shows, teach online classes and otherwise work to showcase the versatility of Nikon products.
DSLR camera recommendations: The Nikon website organizes their DSLR cameras by the users’ needs. Whether the consumer is an entry-level user or a professional photographer, the Nikon website makes it easy to find the right camera.
Nikon imaging apps: Nikon has developed numerous apps that work with the user’s smartphone and Nikon camera. The Learn & Explore app offers tips for beginners, and Nikon SnapBridge can transfer photos from the camera to the user’s phone automatically. From sharing files to researching lenses, Nikon has plenty of apps at the user’s disposal.
Nikon Knowledgebase: Online databases like a glossary of camera terminology or a list of firmware updates are available through the Nikon Knowledgebase. The Knowledgebase is searchable through key phrases, products or categories.
Nikon School: Numerous affordable courses are available online and in-person. The Nikon website has details and schedules for users to find courses near them. These classes are subject to availability.
Best for: Nikon cameras are best for photography enthusiasts who value device interconnectivity.
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