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Last updated: Nov. 4, 2017

251 Nikon Consumer Reviews and Complaints

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Verified Reviewer Verified Buyer
Original review: Nov. 4, 2017

Ordered and paid for a Nikon D7100 refurb body-only on October 31, 2017. Website indicated that product would be delivered in 3-5 business days. As of November 06, 2017, I still do not have the item that I paid for. Nikon USA, Inc. shipped the item via United Parcel Service and made the delivery conditions so unreasonable that I will never be able to receive the package. I am canceling the entire transaction and disputing the charges with my credit card issuer. After 25 years of buying and selling semi-professional photographic equipment, the best advice I can offer is NEVER to deal with Nikon USA, Inc. for any reason.

Verified Reviewer
Original review: Sept. 26, 2017

Defect in question is with the 16-80mm f2.8 DX lens that should, in my opinion, be covered by the (albeit vague) Nikon warranty. The defect is an increasing amount of fairly large chunks of debris, light tan in color, accumulating on the inside portion of the front element of the lens over the last few months. I sent the lens back to Nikon within the one year warranty time frame and was told that "dust" was not covered by the warranty and would cost me $421 to repair. At that time the accumulation of debris did not affect picture quality, but now after more and larger chunks of debris have accumulated on the inside front element, the matter (debris) can be seen on photographs at f22 and above. I have used this lens as prescribed by the manufacturer. I've never attempted to disassemble or modify it in any way. I have other Nikon lens that do not have this issue. I feel this lens has a manufacturing defect.

Nikon refuses to repair this lens and claims "cleaning" is not covered by the warranty. In light of Nikon's reluctance to uphold their warranty in this matter, I will not in the future purchase any Nikon products other than from a Grey Market source. I will also advise all photography enthusiast that I know to do the same. The warranty included with a purchase from an authorized Nikon dealer has been proven to me after this experience nearly worthless. I might as well save money on the front end...

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Verified Reviewer Verified Buyer
Original review: Sept. 11, 2017

Bought the D3400 kit 10 weeks ago. This was my first DSLR but I was pleasantly surprised to see how quickly I became familiar with all the camera's more advanced features. It is a very intuitive device. I bought the camera to use indoors for macro photography and was frustrated to find that the camera did not have a port for a cable shutter release. It came with a remote shutter release that never worked. Most of my shooting was done with either a Micro Nikon 85mm or a reversed 50mm Nikon prime with extension tubes. I shot in M and much of my work involved focus stacking. The images were consistent but not as good as expected and I will put that down to my own learning curve.

Nevertheless, I soon started to regret not investing in a more advanced camera with a full-frame sensor (D750 appeared to have everything I wanted). Having already invested over $1,000 in lenses for the DX, I decided to make the most of the D3400 and work on my technique before dropping $3,000 on the camera/lens that I should have chosen in the first place. However, after only 10 weeks of shooting (once or twice each week with about 2,000 total pictures taken), the camera suddenly failed. When trying to access Live Mode I received a shutter release error message and the camera stopped responding to inputs. I tried all the usual steps of restarting the camera, changing lenses, replacing the battery, etc., all to no avail. One broken DSLR. I packed it back into its original box and sent it back to Nikon for repair or replacement.

I chose this entry level camera, based on the recommendations of a close friend and professional photographer, because of its vaunted reliability and long life. Needless to say, I am extremely disappointed and frustrated with this camera, that has proven to be neither reliable or long-lived. I would add that the camera was purchased on Amazon but was actually sold by an "affiliate" seller. The seller provided a short window for returning defective equipment but this period expired 10 days before the camera failed.

I am not encouraged by reports of poor customer service from Nikon but will keep my fingers crossed that they can turn this around quickly. If you are in the market for an entry level DSLR you should certainly do your research better than I did - It turns out that this shutter/mirror issue has been reported by quite a few D3400 purchasers. Depending on the outcome of this matter, I remain undecided about whether I should stay the course with Nikon or take the hint and jump ship for Canon.

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Verified Reviewer
Original review: Sept. 6, 2017

Do not buy either the D600 or the D610. They are both designed with a critical flaw that cannot be fixed. Oil splatter on the sensor. I purchased the D600 as a backup camera a few years ago. Oil splatter on sensor ensued. They then sent the D610 to me as a replacement. I was told the newly designed 610 would resolve the oil issue. It did not. Same problem. The customer service rep I first spoke with today (Christian was his name) told me that these cameras have an issue that can't be resolved, it has an engineering flaw. He told me to send camera in to have sensor cleaned. I said in response that the same problem will occur eventually after camera use. He did not disagree. I told him I wanted my $1500.00 back for the D610 body. Nope. Can't do that.

I then spoke to Christian's supervisor (Cara?). She tried to ** me that there was not a design flaw problem with the 610. I've been a professional photographer for over 35 years. This is the poorest customer satisfaction service I have encountered over those many years. For a company of Nikon's stature it boggles my mind how they have handled this sensor oil splatter issue.

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Verified Reviewer
Original review: Aug. 18, 2017

I've been a Nikon shooter for 52 years and shall so remain. It's always been a toss up between Canon and Nikon. I prefer Nikon. I use an older Nikon 700 but still love it.

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Verified Reviewer Verified Buyer
Original review: Aug. 14, 2017
I returned a Nikon Fieldscope March 2017 for cleaning and any repair if necessary. Was contacted by Nikon and was told they could not repair the scope (it worked when I had it, but dirty) and that they would give me a Promo Code of $710.95 (voucher) to use towards purchase of another Nikon product.

The Nikon product I want is a Monarch Field Scope 82ED-A w/MEP-2--60 P/N 16101 costing $1,599.95. I will gladly pay the delta. This field scope has been on Nikon online store back ordered for Months, so have not been able to use my Promo Code voucher. Meanwhile, this field scope is on the shelves at numerous sporting goods stores. This "back order" situation appears bogus and is very frustrating. Please help.

Verified Reviewer
Original review: Aug. 13, 2017

My Nikon is new to me. My son gave it to me for Christmas and I am still learning how to take the best pictures. I am from the old school and it is taking time for me to learn how to use the camera, but it is a great camera.

Verified Reviewer
Original review: Aug. 8, 2017

As a professional photographer, I've been a long time user of Nikon but their repair service is very frustrating. All I wanted is to replace the rubber zoom grip on my 70-200mm lens as it was coming off but they sent an estimate of about $700 (including tax and shipping) for "C Service Repair". Reason is for "impact mark on name plate". Yes, the name plate is scratched but that is a cosmetic issue. The lens works great for me. I've never dropped the lens, but I use the lens often so it's normal wear and tear. It's like going to the car mechanic and asking for your tires changed, but they won't do it unless you pay to get your bumpers fixed.

The support staff is no help at all, had no clue what the note meant, and had difficulty getting a technician on the line. In any case, several online forums shared similar experiences - that Nikon is firm on no partial repairs and notorious for marking anything small as "impact damage" to void product warranty. So essentially, your Nikon products are not covered under warranty unless you barely use it and keep it in great shape. All I needed was to replace the rubber zoom grip and not only did they waste my time (I probably could've just purchased the zoom rings on eBay), but how I perceived the brand has changed. It's no wonder Nikon earnings are dropping every quarter. Perhaps it's time jump ship and switch to another brand.

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Verified Reviewer
Original review: Aug. 3, 2017

Nikon is a great brand and also Nikon cameras last a long, long time. There is nothing else to say about them but amazing, wonderful, great. Words cannot describe how great they are.

Verified Reviewer
Original review: July 3, 2017

I have a Nikon ED AF-S Nikkor 28-70mm f2.8 D lens, a Nikon DX AF-S Nikkor 18-70mm f3.5-4.5G ED lens, and a Nikon SB-800 flash. Nikon will not support further repairs as I am told they no longer have spare parts for this equipment. WHY SHOULD I BUY A $1600 LENS IF THEY WILL NOT SUPPORT IT AFTER A FEW YEARS! I have had Nikon since 1975 but I am getting really upset with Nikon's lack of customer support!

Verified Reviewer
Original review: July 1, 2017

I purchased the AW underwater camera coolpix 100 and then it became damaged beyond repair after taking in water despite me taking all care as per manual. I enjoyed it when it worked so replaced it with aw120 but took a warranty this time. 3 months after warranty expired it got condensation. I am not making that mistake again. Never a Nikon.

Verified Reviewer
Original review: June 30, 2017

We bought the camera AW130 December 2016. We went in a diving trip for 3 days. We purchased the camera thinking about this trip. We tested the camera few days before to be sure everything was working. We took the camera for the first dive of the trip, something around the 18m depth and the camera stopped working... We came back to Nikon Australia, they replaced it. In May 2017 I took it for a dive around 27m (the camera is advertised to go till 30m). The LCD was crashed after the dive. They said it was my fault. That I've damage it or it has fell over the floor. That is not true. the camera was in my BCD pocket! They said the warranty wasn't going to cover it and it was too expensive to fix it. Don't buy this camera from Nikon Australia.

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Verified Reviewer Verified Buyer
Original review: April 28, 2017

For the first two times in the water the camera worked great. After that the screen went black. Sent the camera in for repair and they sent it back after "repairing" something within the camera body. We took it on a trip to find out that after one dip in the water the camera was not fixed and the LCD screen began to have lines in it. Once again we sent the camera back in for repair. When we received the camera back they stated that the camera was irreparable due to water damage. After spending $800 on the camera and another $200 for the first repair we are without a "waterproof/shockproof" camera.

Yes there is a limit as to how deep the camera will go but we never came close to that limit. Oh and might I add that the customer service representative had no care in the world about the fact that we had purchased a product that was JUNK and she had no intention of finding a way to make it right. Thanks Nikon. This will be the last purchase we make from you.

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Verified Reviewer Verified Buyer
Original review: April 10, 2017

I purchased a "Refurbished" tilt shift lens from Nikon USA that was described as being "Like New" after being gone through by them. I paid over $1500 for the lens and so I'm expecting a quality product. The lens arrived and one of the adjustment knobs wasn't working. I contacted Nikon immediately and told them of the situation. They told me I could send it in for repair. I asked how long that would take and was told it would be around 2 weeks or longer if they had to order parts from Japan. I wasn't happy with that answer. I bought the lens because it was advertised as being already repaired and in proper working order. So I said I would like to return it for either a replacement or a refund. They told me they didn't have and exchange and that they would issue a refund. I sent it back following all their instructions and with a proper return authorization number.

Now I've been waiting for my refund so that I can purchase a lens from another seller since Nikon said they don't have another in stock. They've had my returned lens for 2 weeks now and I still have not been refunded. They say it can take up to 2 billing cycles to receive my money back... WHAT??? They are keeping my money for up to 2 months?? Will I be paid interest on my money?? I ordered this lens for a project, I don't want to wait another 2 months. I have over $30,000 of Nikon gear I use in my business. This really doesn't set well with me. For the first time ever I have a strong urge to sell all my Nikon gear and switch camera systems. This is not the service I expect from Nikon. THIS IS NOT GOOD CUSTOMER SERVICE AND I WOULD ADVISE EVERYONE TO STAY AWAY FROM BUYING THROUGH NIKONUSA.COM'S WEBSITE.

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Verified Reviewer
Original review: March 8, 2017

I bought a Nikon Coolpix s7000 to replace an earlier Coolpix camera I'd dropped - I liked the s63000 and thought upgrading to a newer model would be a good idea. 5 years difference means a newer, slimmer design, with heightened zooming capabilities - I have no complaints about the camera. My issue is with Nikon Inc - I ordered the camera from a distributor, and was pleasantly surprised to see a sticker on the box urging me to register the camera within 30 days of purchase in order to extend the guarantee by 12 months. As the new purchase was directly related to the accidental damaging of the old product, any extension of a guarantee was welcome! Here is where the problem started.

Having registered my new camera on their website, I could not find any details on extending the guarantee. I emailed customer service to ask where I could find information, and they asked to see a picture of the promotional sticker. I promptly mailed them a jpeg, to which after some hesitation, they said the offer had expired. The promotional sticker was one you could pull out to read further details, one of which was a phone number in the UK, but no mention of any expiry date anywhere. (Or any other boilerplate conditions, such as not valid outside UK, etc) I told customer service "you have to clearly specify terms and conditions on any offer," and they wanted to know from whom I had purchased the camera, and upon receiving said information, they told me to complain to the distributor, as it was out of Nikon's hands.

I'm really surprised that Nikon would not have the business acumen to think of including terms and conditions on any offers, especially if they work through distributors! This offer was not made via a distributor but through Nikon, so complaining to Amazon in this case is of no use and just a case of passing the buck and taking no responsibility. I understand that a company is in business to make money, but then you have to work with the (repeat) customer, clearly specifying when and where an offer is valid - I'm sure extending a guarantee by one measly year doesn't cost that much. Simple things like checking and correcting the copy saves everyone aggravation and bother.

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Verified Reviewer
Original review: Jan. 24, 2017

My D5200 SLR is very easy to use and takes great quality pictures--perfect for a novice photographer. It makes it simple to take great shots. You might want to put in a little extra time watching Youtube videos and looking at the manual to get the most out of the camera, but you can also pick it up and take pictures with virtually no experience as well.

The built-in settings help you take amazing pictures of anything from athletes in motion to professional corporate headshots to landscapes. However, the camera is a little on the expensive side, especially if you're not a professional and will just be taking photos for fun, but if you're willing to pay for it, it does the job. Also, some settings I wish were a little different but overall, it captures great images if you know what you're doing. Auto mode can go either way. Ultimately, you are paying for the good quality and adaptability of this camera. I would recommend it to a friend. Great for inexperienced photographers and pros alike.

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Verified Reviewer
Original review: Jan. 23, 2017

The camera is professional and capable. And the quality is first rate. However, they are all over priced! But it has diverse capability for handling most situations with panache. And it's also fast. The most important factor regarding any camera is how intuitive the design is for the photographer. Another huge factor is how accessible and extensive the cameras controls are and especially when in the field where controlling the lighting and surrounding factors is far more difficult.

On key operational elements like DOF preview, selective metering options, lens removal and change, availability of easily readable key info in viewfinder in low light or daylight. Information control over metering options, and placement of controls so they are right where you need them, when you need them, so that your hands almost move to each control automatically and naturally, because they have been so well designed that it just makes total sense when you are using the camera.

The importance of intuitive logical design becomes even more clear when you are shooting under pressure and need to move quickly so you do not miss a shot! Of course, you must be competent and knowledgeable regarding photography, camera design, and function. If you are not knowledgeable, you need to get your hands on a good basic no frills camera with mostly manual controls. You need to learn every aspect for being able to pre-visualize, determine, and capture precisely what you are after during your shooting experience, then you will be ready.

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Verified Reviewer
Original review: Jan. 19, 2017

My camera has everything I need. The quality is pretty high grade and the value is very good. The image quality is also very good. It is well built and easy to use, also priced right, as well. You can set it up with special menus made up by yourself, but wi-fi is not included, but you can add it on. It is the best dx camera at the time I bought it.

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Verified Reviewer
Original review: Jan. 18, 2017

My camera is perfect for an intermediate user. The quality is outstanding as a point and shoot with long range lens. It takes professional quality pictures and it had no complications for a first time user. I used it on an Alaskan Cruise and had pictures that a professional photographer would have been proud of.

Verified Reviewer
Original review: Jan. 17, 2017

My Nikon D300 and D7100 are a durable, high performing cameras that allow me to take professional grade photos. They are well built, and always function as they are meant to, even after being dropped and taking thousands of photos in rain, snow, and dust. They have lasted me years and the quality of their photos is still relevant, so I feel like I am getting a lot of mileage out of the money I spent on them. I think the image quality of my Nikons has held up very well over time and I am quite happy with it. However, I think there's a slight learning curve with DSLRs in general, but I find Nikons are much easy to learn and much quicker to adjust settings on than the competition I've used before.

My Nikon D300 has really held up well over time. The image quality is still professional grade, even years after it was put on the market. The controls are quick and intuitive and you don't need to take your eye out of the viewfinder to make many adjustments. It's built well and has held up in weather and dirt as well as extreme hot and cold climates. My D7100 has been similarly great, but I don't think the controls are as intuitive or easy to use.

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Verified Reviewer
Original review: Jan. 16, 2017

We bought our Nikon D700 used at a camera shop we trust and all the pictures I share with my friends and family tell me that my photography is amazing. I like taking pictures of my grand-kids, family, friends, flowers, landscape, birds, fish & wildlife. The camera is awesome and professional. And the image quality is of high quality. Also, on Automatic the camera does all the work!

Verified Reviewer
Original review: Jan. 15, 2017

Nikon has always had good quality - including my older N2020 that gave up the ghost in only 17 years. My Nikon N65 35mm camera has taken some remarkable pics. The value of the camera is OK - but then, I'm a perfectionist. The ease of use is also pretty good and the image quality is okay. But why is a pic of my dog, taken from a friend's phone, better than my 35 mm pics? It's also a bit heavy, especially with all the accessories, lenses and filters. I'm now disabled, so lugging all that is a bit difficult. Especially for a disabled old lady.

Verified Reviewer
Original review: Jan. 14, 2017

Digital Nikon cameras are an extension of film technology. I am 57 years old, very familiar with film photography and the switch to digital with my d700 full frame was easy and fun!!! I love the camera and it is reliable. It has the best value and the image quality is sharp.

Verified Reviewer
Original review: Jan. 13, 2017

It is really a great cam for the price. It is fairly easy to use, lightweight and handy, just wish it had chargeable battery, as well. But it is a great cam for a semi-novice and it uses AAs. It has great quality and image, too. However, a couple of settings are a bit confusing.

Verified Reviewer
Original review: Jan. 9, 2017

My camera captures the images and movements of my grandchildren which is impossible otherwise. But it is a little heavy but that is because they didn't compromise on quality of material. I can shoot and immediately (with minor adjustments due to my inexperience with photography) take the image and print it out as a 40" x 60" mounted print. The camera captures the number of pixels that allow you to do that.

The only time I take it off of automatic (due to my inability to want to read what I should be doing) is when I want to capture a specific grand child in a performance or when I'm using it to capture video. If you are a professional photographer then you may know other features but as an inexperienced photographer my camera could not be better. What I have been able to accomplish with it is amazing.

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Verified Reviewer
Original review: Jan. 5, 2017

Nikon cameras are an excellent entry level SLR and on the upper end are the (IMNSHO) best of the professional cameras, in equipment (lenses, etc.) support as well as software support. As always, Nikon's dependability, under all adverse and/or user conditions, is legendary.

Verified Reviewer
Original review: Jan. 4, 2017

After 35 years as a loyal and dedicated Canon user, I switched over to Nikon when I went digital. Strictly fit and feel, a Nikon D810. Both Canon and Nikon make fantastic products. What really tipped it was that I do a lot of flash photography and Nikon's flash system is much easier to use and configure than Canon's.

Verified Reviewer
Original review: Dec. 31, 2016

I use a Nikon D90 with a stationary 55mm f/1.8 Nikkor lens or my 24-70 f/2.8 portrait zoom. It's a sturdy camera with excellent image quality for its range in the spectrum of DSLR cameras. My only complaint is that Nikon glass (lenses) tend to be pricey compared to its competition. I can get the same lens specs on a Canon for hundreds of dollars cheaper in some cases (24-70 lens). Otherwise, I'm perfectly happy with my D90. ISO range is clear up to 1200, and the 1080p video capabilities are very useful.

Verified Reviewer
Original review: Dec. 29, 2016

Have always relied in Nikon. Their quality is just superb! In the years I have invested in cameras; Nikon has never disappointed. The clarity and clean shots along with brilliant colors captured are bar none.

Verified Reviewer
Original review: Dec. 28, 2016

I own two Nikon Coolpix cameras, and have difficulty turning them on, and getting good results. The coloring of the pictures have a lot of orange to them. With the cost of the camera, I was expecting more. I am disappointed in the performance of this model Nikon. Perhaps another model would be better.

Nikon expert review by ConsumerAffairs

Headquartered in Tokoyo, Japan, Nikon is a multinational corporation that specializes in images and optics. Though Nikon is most well-known for their cameras, they also manufacture microscopes, ophthalmic lenses and other precision equipment products.

  • Nikon Ambassadors: The Nikon Ambassadors are twenty four accomplished photographers who hold workshops, appear at trade shows, teach online classes and otherwise work to showcase the versatility of Nikon products.

  • DSLR camera recommendations: The Nikon website organizes their DSLR cameras by the users’ needs. Whether the consumer is an entry-level user or a professional photographer, the Nikon website makes it easy to find the right camera.

  • Nikon imaging apps: Nikon has developed numerous apps that work with the user’s smartphone and Nikon camera. The Learn & Explore app offers tips for beginners, and Nikon SnapBridge can transfer photos from the camera to the user’s phone automatically. From sharing files to researching lenses, Nikon has plenty of apps at the user’s disposal.

  • Nikon Knowledgebase: Online databases like a glossary of camera terminology or a list of firmware updates are available through the Nikon Knowledgebase. The Knowledgebase is searchable through key phrases, products or categories.

  • Nikon School: Numerous affordable courses are available online and in-person. The Nikon website has details and schedules for users to find courses near them. These classes are subject to availability.

  • Best for: Nikon cameras are best for photography enthusiasts who value device interconnectivity.

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