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My 4 month old Nikon D7200 DSLR camera has been at Nikon’s Melville, NY repair center for a month now. The status for the last month has been “Parts Hold.” Nikon is apparently waiting for Nikon to send them a lower flash cover to complete the repair. I have no idea how much longer this repair will take. In the meantime, I’ve been deprived of the use of my camera, and my 12 month warranty is getting eaten up because my camera is sitting idle in Nikon’s big, modern repair facility that seems to have every amenity except the parts needed to repair my camera.
I understand things break. I understand it take some time to fix them. But waiting for a month for a part for a new camera that is relatively recent production, and is still available in quantity from sellers as new, is a bit problematic for me. This isn’t a 1989 vintage 35mm camera, rather, it is a camera still featured on Nikon’s website. My other problem is that the longer it sits at Nikon, the more of my 12 month warranty gets eaten up. This, in a larger sense, is even more troubling.
Warranties have value. Monetary value. They are a “feature” of the camera and are an enticement to buy a product. However, a warranty only has real value if you can use the product. In other words, if I buy a camera and set it on my shelf and never use it, the warranty has no value to me. But if I use my camera, then there is an opportunity for a covered problem to develop, for which I can exercise my warranty. I have an opportunity to put enough use into the product for a manufacturer’s issue to become apparent. I can then exercise the warranty, have the defect fixed, and realize the value of the warranty. In my situation, if I get the camera back after 1 month, and a problem arises on my 13th month of ownership, then I’m SOL, even though I’ve only had the camera in my possession for 12 months.
The warranty also represents risk to the company that issued the warranty. It represents a risk that a company may have costs arising from repairing a product under warranty. Ideally, the company wants no expenses associated warranty repairs. The company has two ways to control that risk: either build a product that won’t fail, or reduce the term of the warranty. And the latter is essentially what happens when a product sits for an inordinate amount of time in some repair facility. I am deprived of the use of the camera thereby reducing my chances of uncovering a covered problem, and the company reduces its risk of future warranty claims by keeping the camera out of my hands and out of use for as long as possible while eating up the length of my warranty.
Extrapolate this out: If Nikon’s average repair time for any given warranty problem is 1 month, then for every 12 cameras they take in for repair, then they wipe away a year of collective warranty time away from their customers. That must have significant monetary value to the company, given the number of warranty claims they must get monthly. I’ve done a lot of internet research and have found that Nikon’s repair times are ridiculously long. There’s speculation as to why this is. Regardless of why, Nikon to reducing the value of our warranties by keeping or products so long while, simultaneously, likely saving themselves bundle in future warranty claims.
I’ve contacted Nikon on 4 occasions to get an ETA on my camera, each time with a promise to call me back. They never have. Nikon can remedy this by extending the warranty for the amount of time they have the camera. I don't know if they will, because they won't communicate beyond saying "Parts hold." And I can't find anything in my documentation or on the internet to confirm that Nikon will do so. I am seriously thinking of sending my complaint and research to the NY Attorney General’s office.
After close to 3 months, they still have my camera, brought in for warranty repair, in their possession (hopefully) with no confirmation of a return date. The scenario is that I physically brought a camera to their Los Angeles service center for warranty repair in early September of this year. I later found out that they sub the repair to a company called United Electronics repair, which subsequently went out of business.
After several follow up phone calls that I made to Nikon's customer service, including one today, I'm told by different service reps that the camera will be shipped to my home by United Electronics at some unknown future date...and then to send it back to Nikon for the actual repair. So basically, I'm without a camera, purchased just in January 2018, unsure when or if it will be returned... And Nikon takes evidently no responsibility for their product that was directly handed to them for warranty repair.
Bought my Nikon D810 Nov 2017 and really have enjoyed it and great pictures! But this is complaints, right? So hold on!!! O the camera last Nov, for my birthday and still have my D800 (I am a Nikon guy) & or 8 months of good photography and then noticed Live View stopped working. No big deal. I was still shooting and for me I really didn't need it. Instead just kept shooting. Well later on I picked up the camera and the battery was dead, Hmmm thought I had charged it? So off to store and bought that new Nikon battery with pretty price tag. Next few weeks I am watching and saw if I leave battery in, the camera goes dead, not like before, but went to the camera store and got the should not leave it in lecture. Hahaha. I know but it is different, last month camera would set the whole week and I could shoot the weekend then charge!!!
OK I will change my habits. No big-deal!!! So as the tech at the store was teaching this 70-year-old set in my ways guy what to do! He pointed out, "Do you know your live view isn't working???" He said it may be this switch because it flickered a time or two when he was showing me!!! YEP I know, don't really use it so just figured since it is not giving me grief, and what and how I shoot most I don't worry about it. He asked me when I got it, and when did it act up. Told him and he said, "You know it is still under warranty, you should get it fixed," and showed me what I was missing. What he showed the old guy who thought he knew enough was kind of cool. So went home and it kind of sunk in, so maybe I should send.
Went to my account and started a repair ticket. Don't, Don’t do, do, followed the list and packed the camera in 4 inches bubble wrap, insured the box, about 32.00 dollars to send her off for some unknown operation! Days went by and no word, logged on and kept saying can’t log into or find my repair order. Next day called and Nikon rep said, "Yep. I found it," and my heartbeat got normal, in fact he said, "Looks like it is on the way back. Hold on. I will do some checking..." 1 minute, next hour (actually few minutes, felt like hour) he came back on :clap: and said again, "Yep. On its way back." I was happy and asked him? Did they replace the switch? His reply was "Hold on. Let me go check", and was really gone for 5 minutes only to come back and ask me this heart stopping question??? "Did you ever get the camera wet?"
First of all, brain engaged and said, "NO. Why? It has never been near water except to maybe fly here from Nikon!" Next question was did I buy it new? Yes, I sent in the receipt, and warranty card copy, AND I said I picked it up at the store it looked new, it was in a box and I had no reason to think that it was not what it was supposed to be. THEN he told me it was sent back as is, no repair, no call, no nothing, and it was UN-repairable!!! Ok now we are pushing some buttons and the Nikon rep left the phone to do more checking. I was told at this point, not economical to repair!!!
Temperature rising, heartbeat stronger, and I asked, "What do you mean!!!" He could only leave again and come back to say was looked at for water damage before, and only answer was "NOT ECONOMICAL TO REPAIR”. All I could say was, "You sure you got the right camera? Was just using it and the only problem was Live View??? Ok I will deal with this when I get it back..." Now hours later, talked to my attorney, and the Federal Trade Commission, and then called back to trying to find customer service for help, not the person I talked to because he can only give me bad news!!! But was trying to find help at Nikon who could do something... Finally found a young lady and she asked me to tell her what was wrong.
I did and although not in the department I needed said she would escalate it, wow it was more than the rep in the department that originally helped. AND she told me here is what she read, the camera has been returned, "not economically feasible to repair." UNREAL, then she said "not focusing, main circuit board needs replaced, sensor needs replaced, something about back of body bad, and front of body needs replaced". Because I stopped her and said, "Do you see why I sent it in?" and she said yes. Wow big difference. I was using the camera, used it just before I sent it, and photos were good, it did focus, had no complaints except the screen in back did not come on for live view!!! Nothing else, What the ** is happening???
Now I have started an investigation and preparing for the worst! But who sold the camera is a large corporate chain, and they said they could not find where the camera was sold prior, and I was first owner. Nice letter from them and the offer to confirm this info if we have to go to court! I know Nikon will resist, and preparing to file claim under lemon law as this is not right. So stay tuned. Let’s see how the Mighty Nikon Company handles the 70 year old Nikon fan. The old man and the camera is going to be a story to follow, every blog, every newspaper, every site he can write to and every day a new way to communicate if needed. BTW, California has the best lemon law, I just found out they will fight on items sold like cameras, furniture, and not just cars. From what I was just told, they are not afraid to take on any company. California is the strictest of any of the states!
1 star for customer service. The D850 body itself gets 5 stars if I could have one that works like my friends' does. I have been a Nikon user for over 40 years and have truly loved all of my gear. I believe (even after this issue I'm having right now) that Nikon makes a superior product. I currently use a D5, D4S and D3S but decided to try a friends' D850 because I liked the option to crop and retain the ability to print large images. I purchased a new D850 but was disappointed in my copy of this model. It does not perform well and certainly not as my friend's copy does. We tested mine against his and there is a definite difference both on and off tripod, with every lens we tried.
I would be ok with that if Nikon had replaced it, but they have instead denied the need for a replacement. They did a "focus adjustment" which did not help the problem so I had to send it back again. At this point it is still at Nikon and while I purchased it in early May, I have not had it in my possession except for a few short weeks to test it. So far, Nikon is refusing to make this right although the supervisor on the phone did tell me he would not be satisfied with the images I uploaded either. But service says it's not as bad as I describe.
I know this camera is amazing. I am hoping for a working model so that I can enjoy this camera body myself. But as it stands now, my camera is still at Nikon and it is still not being replaced. I am not giving up hope that I'll one day have a working copy of this camera body! Nikon USA, please send me a properly working copy of this camera body.
I purchased a Nikon D750 through the Amazon marketplace. The seller was District Camera in Washington DC. The camera was described as like new, had been taken out of the box to show a customer. It was to come with a one year USA warranty. The camera did not work right from day one. The battery went dead even when the camera was off. It would not fire off more than three images in a continuous sequence, then get funky and freeze up.
I lost my job and didn't have time to send it to be looked at by Nikon until after it totally failed me on an assignment to make some money. Nikon sent a repair estimate for $350, major repair. The body had less than 500 clicks on it, but they claimed it was used and that the warranty period was only 90 days on used equipment. District camera disputes that but won't step up and pay for the repair. Meanwhile, I've no Nikon camera with which to make any money. I had to sell the backup camera to pay bills, figuring the new one would be fixed by Nikon and I'd be good to go. District says they will get their Nikon rep involved, and I just have to sit tight while they work through that channel. The supervisor in the Nikon repair department is being hard nosed about it. This will be my last: Nikon camera; I'm selling off my stuff once this mess is cleaned up. My last Amazon marketplace purchase. My last dealing with District Camera.
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I have purchased a Nikon D750 and came in the box without battery and charger, I have escalated this to support and they were supposed to send me a battery and charger. It has been more than one week and nothing has arrived, I call again support and they give me a USPS tracking which is not valid, I chatted with support and they said probably hasn't been shipped yet, so they will check again but that will take up to 3 business days. So ok end result, 9 days since I opened the case of my missing parts and nothing, still without testing my camera. For sure local stores will do something right away.
More than one week ago I left in Nikon Spain a camera and a lens for repair. After 8 working days, I don't even know when they are going to look into my camera and lens for a budget because they don't even reply to emails or phone-calls. I drove again there to know what is happening but the person in the office said that he has no clue when they were going to take a look into my products, could be 2 days or 1 month, and that they don't answer phone calls either. That is not the way you treat valuable customers. We spent a lot of money in Nikon products, we work professionally with Nikon and is not professional that we have not support from your side when we need it.
Recently I have noticed service from the Nikon Factory Repair center drastically go downhill. I work for a large photography company and it is my job to keep our equipment up and running. I have never had issues with Nikon until June 2018. The past few months I have had 5 cameras under warranty have to be sent back because they did not repair the reported issue (broken shutter). I have also sent lenses in that are under warranty only for Nikon to email me an estimate for the repair because of "physical damage" (when there is no physical damage). I decline the repair, receive the lens back and send it right back to Nikon so that a different tech will evaluate it and repair it under warranty.
My latest and current issue that I am having with the repair center is with a D3200. I sent this camera in because it was giving an error at slow shutter speeds. I received an estimate for $227.44, which was fine. The item was out of warranty and I was willing to pay that amount for the camera to be fixed. I received the camera back, and they did the following things to this camera: RPL top cover, RPL battery cover, RPL battery box, grip cover, RPL prism box, ADJ AF system, CLN image sensor, CKD flash operation, CKD aperture operation, CKD shutter mech, CKD USB, general check and clean, firmware update...
They did everything except fix the shutter. I received the camera back and like always we tested it to be deployed. However, we couldn't deploy this because the shutter was still broken! So I sent the camera in for a Re-Repair, it was $0 and I was expecting the camera to come back fully operational. On the second repair they did the following things to this camera: CKD usb, CKD AF SYSTEM, CKD APERTURE OPERATION, CKD SHUTTER MECH, CKD FLASH OPERATION. I received the camera back from repair and what do you know? THE SHUTTER IS STILL BROKEN!!! So now my camera is in for a 3rd time and they are now sending me another estimate of $188.88 because the aperture pin is bent and they are claiming impact damage. This is something that should have been included on the estimate for the first repair.
Nikon claims they check everything before shipping back to the customer but they don't. If they did check everything, then they would have found the shutter error and the bent aperture pin on the first repair. I have called, but the customer service doesn't listen. All they offered me was a 15% discount and free shipping which is not acceptable at all. Nikon needs to take responsibility and take action to improve their repair center. It's no wonder why Canon is such a better brand.
Recently, I did repair a Nikon 200-500mm lens that was still under the original warranty but Nikon claimed that the problem was "user damage" and I had to pay more than $400 (including taxes) since the "damage" (according to Nikon) was my fault. To make short a long story, the lens barrel lock did break and the lens got stuck at 500mm. This is a poorly constructed lens that Nikon sells relatively cheap (about $1400) and it does not have the quality of superior Nikon lenses made in Japan. Anyway, I have used the lens a lot and the lock could not keep the weight of the barrel all the time and it broke since (as I said) the construction of that lens is not great. After getting the lens back I did notice some problems with focus and blurry images and I called Nikon and I was told to bring the lens back.
Since we were in the middle of the Spring bird migration I kept using the lens (as it was) and I got both bad and decent images but the focus problems did not go away (even after I tried to use Fine Tune) and I brought back the lens to the Nikon main repair center in the east coast (Melville, Long Island, NY) that is about 90 minutes driving from Manhattan, where I live. First, I got an "estimate" that the lens was going to be repaired free of cost since it was still under the 6 months repair warranty (further, the lens is still covered under the 5-years "normal warranty"). After a week, I got a new "re-estimate" from Nikon informing me that the focus related problems were the result of “impact damage” and because of that I had to pay (again) for the “new repair.”
I am not only under shock since I did not have any incident with that lens that could be considered “impact damage” but I am furious since this is the third time (in two years) that Nikon has claimed “user damage” or “impact damage” to avoid honoring the warranty for its own products! Ironically, that lens is under double warranty (the original one and the 6 months repair warranty that Nikon “guarantees” for its own repairs. And (so far) I have only bought USA Nikon cameras and lenses since I wanted to avoid warranty related issues that happen when you buy “gray market” lenses.
I have a Nikon D7200 with the 18-140mm lens. The photos I take of people and landscape are superb. This camera has a nice assortment of bells and whistles.
Enough for Joe and Jane citizen to enjoy their photo taking experience. It's important to remember, no acceptable working camera takes bad photos. People do. With a Nikon D7200 I am able to photograph in low light without a flash. Or shoot at night with a flash and get excellent. I can shoot stills or 1080P video with excellent results. It shoots 24.2 megapixels and also has built in WiFi along with a built in stereo mic. This camera can fire at 6 FPS. Along with many other features too numerous to mention here, Nikon gives you a huge bang for your buck with this camera.
As with all things in our life prices go up. Nikon is no exception to this rule. It's important to note that even though Nikon increases their prices as often as necessary, it's nice to know you get excellent results for what you are paying for. The Nikon Body purchased from Nikon USA retails for just under $1,000.00. With the 18-140mm lens just under $1300.00 With the dual zoom lens kit a little under $1200.00. So before purchasing this camera you want to be sure you will get the use from it to warrant the expense. The camera and lens if taken care of will give you many years of good service. It's only fair to note as with any expensive piece of equipment it can be a high theft item. I have had four various Nikons stolen. So it's wise always to know where your camera is and keep in under lock and key when not in use. For the person that wishes to get away from the standard point and shoot I would recommend this product hands down.
I use S-Mount and shoot with manual or aperture on the select button. I do not have interchangeable lens. The camera has a 32x zoom. I like my camera because I can carry it in my shirt pocket.
Ordered a camera and two lenses online Sunday night. Said it would be delivered in 3-5 Business Days. Was never told that delivery would require a signature. Had it set to be delivered to my home. Was notified that camera had shipped on Monday. Tuesday I tracked order through UPS to see it would be delivered that day. Since I was at work I checked status later to find UPS had “attempted delivery” but would try again tomorrow since it requires a signature. Attempted to contact UPS to have delivery address changed to work address since I work 45 minutes away from home and could not be there to sign. UPS said NIKON restricted delivery changes and I could not do anything to change it.
Contacted NIKON and explained. They had me confirm my name, address, phone number, and order number but REFUSED to allow me to change my delivery address. Said that UPS would attempt two more times. I told them I need to work to pay for the $1,000 + order and that I would not be there the next two days for delivery either but that I WOULD be at work so they could change the delivery address to there and I could sign for it, provide photo ID, even credit card it was paid with. They STILL REFUSED to assist. Said they “can’t”. I said they could but obviously WON’T and that was a poor way of doing business. They still didn’t care. They didn’t care when I said that I would let everyone know what kind of customer service they have and would never purchase another Nikon product but would go with Canon instead.
UPS won’t change their delivery time because of NIKON’s restrictions either. Then they refused to credit my money back to my card until the three failed attempts to deliver were made and the order was returned! They would rather LOSE a customer than accommodate one. In my 55 years of dealing with a LOT of different customer service, this has been, by far, the absolute WORST!! Well, their non-existent customer service will work very well when they no longer have customers to service.
Works great and very reliable. I have used this camera regularly for years and dropped and banged it and it has always performed perfectly. There are a lot of adjustments but you can turn it to full auto if you desire to.
After a phone conversation and shipping the product as described, Nikon refused to work on the camera because it had an European serial number - even though purchased in the U.S. That kind of business culture is gross and indicative of the world's problems.
For a company that enjoys such a wonderful reputation in optics, their repair process is a joke. While I have been assisted by many helpful representatives, at least one was rude and literally blamed me for not having the right information to track my repair. Never saw a customer review of that person...not surprising. Moreover the whole process for a simple rangefinder took almost two months to conclude. I was first given the wrong mailing address and when it arrived in the LA repair facility under warranty it fell into a black hole. I have called number times to determine its whereabouts. All without any clarity or resolution.
All contacts were helpful but with little timely follow through. Either their record keeping is abysmal or their tracking system is a complete failure. After weeks of inquiry I finally have a UPS tracking number, but I guess I'll have to wait to determine whether they repaired it or replaced it under warranty. I will never purchase a Nikon product again.
Camera repair, sent Nikon P7000 camera in for sticky shutter repair, to United Electronics Group, given to me by Nikon USA, no repair was done, United said parts are no longer available from Nikon, called Nikon back and they looked it up and said, "Yes no parts are available," they quit serving servicing the camera in 2016, After five years, I would suggest no one buy a camera from Nikon if they quit servicing and making parts after five years, this camera was about $550.00 camera new when we got it in 2011, wish I would have known before we sent to United for repair. Would've save me $25 in shipping.
Ordered and paid for a Nikon D7100 refurb body-only on October 31, 2017. Website indicated that product would be delivered in 3-5 business days. As of November 06, 2017, I still do not have the item that I paid for. Nikon USA, Inc. shipped the item via United Parcel Service and made the delivery conditions so unreasonable that I will never be able to receive the package. I am canceling the entire transaction and disputing the charges with my credit card issuer. After 25 years of buying and selling semi-professional photographic equipment, the best advice I can offer is NEVER to deal with Nikon USA, Inc. for any reason.
Defect in question is with the 16-80mm f2.8 DX lens that should, in my opinion, be covered by the (albeit vague) Nikon warranty. The defect is an increasing amount of fairly large chunks of debris, light tan in color, accumulating on the inside portion of the front element of the lens over the last few months. I sent the lens back to Nikon within the one year warranty time frame and was told that "dust" was not covered by the warranty and would cost me $421 to repair. At that time the accumulation of debris did not affect picture quality, but now after more and larger chunks of debris have accumulated on the inside front element, the matter (debris) can be seen on photographs at f22 and above. I have used this lens as prescribed by the manufacturer. I've never attempted to disassemble or modify it in any way. I have other Nikon lens that do not have this issue. I feel this lens has a manufacturing defect.
Nikon refuses to repair this lens and claims "cleaning" is not covered by the warranty. In light of Nikon's reluctance to uphold their warranty in this matter, I will not in the future purchase any Nikon products other than from a Grey Market source. I will also advise all photography enthusiast that I know to do the same. The warranty included with a purchase from an authorized Nikon dealer has been proven to me after this experience nearly worthless. I might as well save money on the front end...
Bought the D3400 kit 10 weeks ago. This was my first DSLR but I was pleasantly surprised to see how quickly I became familiar with all the camera's more advanced features. It is a very intuitive device. I bought the camera to use indoors for macro photography and was frustrated to find that the camera did not have a port for a cable shutter release. It came with a remote shutter release that never worked. Most of my shooting was done with either a Micro Nikon 85mm or a reversed 50mm Nikon prime with extension tubes. I shot in M and much of my work involved focus stacking. The images were consistent but not as good as expected and I will put that down to my own learning curve.
Nevertheless, I soon started to regret not investing in a more advanced camera with a full-frame sensor (D750 appeared to have everything I wanted). Having already invested over $1,000 in lenses for the DX, I decided to make the most of the D3400 and work on my technique before dropping $3,000 on the camera/lens that I should have chosen in the first place. However, after only 10 weeks of shooting (once or twice each week with about 2,000 total pictures taken), the camera suddenly failed. When trying to access Live Mode I received a shutter release error message and the camera stopped responding to inputs. I tried all the usual steps of restarting the camera, changing lenses, replacing the battery, etc., all to no avail. One broken DSLR. I packed it back into its original box and sent it back to Nikon for repair or replacement.
I chose this entry level camera, based on the recommendations of a close friend and professional photographer, because of its vaunted reliability and long life. Needless to say, I am extremely disappointed and frustrated with this camera, that has proven to be neither reliable or long-lived. I would add that the camera was purchased on Amazon but was actually sold by an "affiliate" seller. The seller provided a short window for returning defective equipment but this period expired 10 days before the camera failed.
I am not encouraged by reports of poor customer service from Nikon but will keep my fingers crossed that they can turn this around quickly. If you are in the market for an entry level DSLR you should certainly do your research better than I did - It turns out that this shutter/mirror issue has been reported by quite a few D3400 purchasers. Depending on the outcome of this matter, I remain undecided about whether I should stay the course with Nikon or take the hint and jump ship for Canon.
Do not buy either the D600 or the D610. They are both designed with a critical flaw that cannot be fixed. Oil splatter on the sensor. I purchased the D600 as a backup camera a few years ago. Oil splatter on sensor ensued. They then sent the D610 to me as a replacement. I was told the newly designed 610 would resolve the oil issue. It did not. Same problem. The customer service rep I first spoke with today (Christian was his name) told me that these cameras have an issue that can't be resolved, it has an engineering flaw. He told me to send camera in to have sensor cleaned. I said in response that the same problem will occur eventually after camera use. He did not disagree. I told him I wanted my $1500.00 back for the D610 body. Nope. Can't do that.
I then spoke to Christian's supervisor (Cara?). She tried to ** me that there was not a design flaw problem with the 610. I've been a professional photographer for over 35 years. This is the poorest customer satisfaction service I have encountered over those many years. For a company of Nikon's stature it boggles my mind how they have handled this sensor oil splatter issue.
I've been a Nikon shooter for 52 years and shall so remain. It's always been a toss up between Canon and Nikon. I prefer Nikon. I use an older Nikon 700 but still love it.
I returned a Nikon Fieldscope March 2017 for cleaning and any repair if necessary. Was contacted by Nikon and was told they could not repair the scope (it worked when I had it, but dirty) and that they would give me a Promo Code of $710.95 (voucher) to use towards purchase of another Nikon product.
The Nikon product I want is a Monarch Field Scope 82ED-A w/MEP-2--60 P/N 16101 costing $1,599.95. I will gladly pay the delta. This field scope has been on Nikon online store back ordered for Months, so have not been able to use my Promo Code voucher. Meanwhile, this field scope is on the shelves at numerous sporting goods stores. This "back order" situation appears bogus and is very frustrating. Please help.
My Nikon is new to me. My son gave it to me for Christmas and I am still learning how to take the best pictures. I am from the old school and it is taking time for me to learn how to use the camera, but it is a great camera.
As a professional photographer, I've been a long time user of Nikon but their repair service is very frustrating. All I wanted is to replace the rubber zoom grip on my 70-200mm lens as it was coming off but they sent an estimate of about $700 (including tax and shipping) for "C Service Repair". Reason is for "impact mark on name plate". Yes, the name plate is scratched but that is a cosmetic issue. The lens works great for me. I've never dropped the lens, but I use the lens often so it's normal wear and tear. It's like going to the car mechanic and asking for your tires changed, but they won't do it unless you pay to get your bumpers fixed.
The support staff is no help at all, had no clue what the note meant, and had difficulty getting a technician on the line. In any case, several online forums shared similar experiences - that Nikon is firm on no partial repairs and notorious for marking anything small as "impact damage" to void product warranty. So essentially, your Nikon products are not covered under warranty unless you barely use it and keep it in great shape. All I needed was to replace the rubber zoom grip and not only did they waste my time (I probably could've just purchased the zoom rings on eBay), but how I perceived the brand has changed. It's no wonder Nikon earnings are dropping every quarter. Perhaps it's time jump ship and switch to another brand.
Nikon is a great brand and also Nikon cameras last a long, long time. There is nothing else to say about them but amazing, wonderful, great. Words cannot describe how great they are.
I have a Nikon ED AF-S Nikkor 28-70mm f2.8 D lens, a Nikon DX AF-S Nikkor 18-70mm f3.5-4.5G ED lens, and a Nikon SB-800 flash. Nikon will not support further repairs as I am told they no longer have spare parts for this equipment. WHY SHOULD I BUY A $1600 LENS IF THEY WILL NOT SUPPORT IT AFTER A FEW YEARS! I have had Nikon since 1975 but I am getting really upset with Nikon's lack of customer support!
I purchased the AW underwater camera coolpix 100 and then it became damaged beyond repair after taking in water despite me taking all care as per manual. I enjoyed it when it worked so replaced it with aw120 but took a warranty this time. 3 months after warranty expired it got condensation. I am not making that mistake again. Never a Nikon.
We bought the camera AW130 December 2016. We went in a diving trip for 3 days. We purchased the camera thinking about this trip. We tested the camera few days before to be sure everything was working. We took the camera for the first dive of the trip, something around the 18m depth and the camera stopped working... We came back to Nikon Australia, they replaced it. In May 2017 I took it for a dive around 27m (the camera is advertised to go till 30m). The LCD was crashed after the dive. They said it was my fault. That I've damage it or it has fell over the floor. That is not true. the camera was in my BCD pocket! They said the warranty wasn't going to cover it and it was too expensive to fix it. Don't buy this camera from Nikon Australia.
For the first two times in the water the camera worked great. After that the screen went black. Sent the camera in for repair and they sent it back after "repairing" something within the camera body. We took it on a trip to find out that after one dip in the water the camera was not fixed and the LCD screen began to have lines in it. Once again we sent the camera back in for repair. When we received the camera back they stated that the camera was irreparable due to water damage. After spending $800 on the camera and another $200 for the first repair we are without a "waterproof/shockproof" camera.
Yes there is a limit as to how deep the camera will go but we never came close to that limit. Oh and might I add that the customer service representative had no care in the world about the fact that we had purchased a product that was JUNK and she had no intention of finding a way to make it right. Thanks Nikon. This will be the last purchase we make from you.
I purchased a "Refurbished" tilt shift lens from Nikon USA that was described as being "Like New" after being gone through by them. I paid over $1500 for the lens and so I'm expecting a quality product. The lens arrived and one of the adjustment knobs wasn't working. I contacted Nikon immediately and told them of the situation. They told me I could send it in for repair. I asked how long that would take and was told it would be around 2 weeks or longer if they had to order parts from Japan. I wasn't happy with that answer. I bought the lens because it was advertised as being already repaired and in proper working order. So I said I would like to return it for either a replacement or a refund. They told me they didn't have and exchange and that they would issue a refund. I sent it back following all their instructions and with a proper return authorization number.
Now I've been waiting for my refund so that I can purchase a lens from another seller since Nikon said they don't have another in stock. They've had my returned lens for 2 weeks now and I still have not been refunded. They say it can take up to 2 billing cycles to receive my money back... WHAT??? They are keeping my money for up to 2 months?? Will I be paid interest on my money?? I ordered this lens for a project, I don't want to wait another 2 months. I have over $30,000 of Nikon gear I use in my business. This really doesn't set well with me. For the first time ever I have a strong urge to sell all my Nikon gear and switch camera systems. This is not the service I expect from Nikon. THIS IS NOT GOOD CUSTOMER SERVICE AND I WOULD ADVISE EVERYONE TO STAY AWAY FROM BUYING THROUGH NIKONUSA.COM'S WEBSITE.
Nikon expert review by ConsumerAffairs
Headquartered in Tokoyo, Japan, Nikon is a multinational corporation that specializes in images and optics. Though Nikon is most well-known for their cameras, they also manufacture microscopes, ophthalmic lenses and other precision equipment products.
Nikon Ambassadors: The Nikon Ambassadors are twenty four accomplished photographers who hold workshops, appear at trade shows, teach online classes and otherwise work to showcase the versatility of Nikon products.
DSLR camera recommendations: The Nikon website organizes their DSLR cameras by the users’ needs. Whether the consumer is an entry-level user or a professional photographer, the Nikon website makes it easy to find the right camera.
Nikon imaging apps: Nikon has developed numerous apps that work with the user’s smartphone and Nikon camera. The Learn & Explore app offers tips for beginners, and Nikon SnapBridge can transfer photos from the camera to the user’s phone automatically. From sharing files to researching lenses, Nikon has plenty of apps at the user’s disposal.
Nikon Knowledgebase: Online databases like a glossary of camera terminology or a list of firmware updates are available through the Nikon Knowledgebase. The Knowledgebase is searchable through key phrases, products or categories.
Nikon School: Numerous affordable courses are available online and in-person. The Nikon website has details and schedules for users to find courses near them. These classes are subject to availability.
Best for: Nikon cameras are best for photography enthusiasts who value device interconnectivity.
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