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I own a Leica SL that I purchased about 2 years ago, with a number of Leica lenses. While taking some pictures in low light conditions, I observed some straight faded lines stretching across the top-left quadrant of my pictures. After professionally cleaning the sensor and the camera at a recommended shop by a Leica store, the problem still remained. My camera was inspected at Leica Store in Coral Gables by Josh **, the store manager. They decided that it need to be send to NJ for repairs. After two weeks time of assessment, and multiple email exchanges the camera was sent to Germany for CCD sensor repairs. The German office identified that particles had crept-in under the glass cover for the CCD sensor and this was the cause for the observed defects. They blamed possible fall/impact of the camera for the cause and failure.
As the original owner and the only person using the camera I know that this claim is false and that they are putting the blame for a manufacturing/packaging problem of the sensor and the sensor glass cover onto the users. The camera was inspected multiple times before it was decided to be send to Germany, first by the store manager at Leica store, Mr. Josh **, second by Mark ** the technical advisor in Leica NJ. There was never a claim or any observation/marking by these Leica employees that the camera some how was subject to an unusual impact.
Many false statements were made along the way in writing and over email exchanges trying to place the blame on me as the user. For example, Ms. Jennine **, director for customer care in Leica US suggested in her email that Leica US does not repair SL cameras and no one in NJ had touched or made an assessment of my camera. I needed to prove her wrong by forwarding to her an email from Mr. Mark **, a technical advisor on her staff as an evidence and contradiction to her claims.
Since I know that I have never dropped or had a hard impact to my camera, paying additional $3,061.00 to Leica for repairs of the sensor make me feel cheated and uncomfortable. There is no guarantee that after paying for the sensor replacement, the particles will not penetrate under the glass cover again soon, the mirrorless cameras are open system design.
I could use some help to really understand whats behind such a failure in Leica SL sensors. I also know the only way to correct Leica misbehavior and abuse of power over consumers is through public investigation and exposure to this problem. I do understand the other Leica cameras have been recalled for premature sensor erosions and failures after significant public outcry (Latest information concerning the CCD sensors replacement of the Leica M9 / M9-P / M Monochrom and M-E camera models).
Bought the Leica Vlux 114 Bridge Camera two weeks ago after comparisons with similar Sony, Fuji, Panasonic, Canon because have been an M3 owner in the past. Unfortunately, with so many needless options available on the camera - two methods of zooming for example when only one is needed - there is NOT given the most obvious commonsense option of them all. And that is a comprehensive, well-written, unambiguous instruction manual in hard copy - only on the supplied disc, or online, or by printing out 300-odd pages binding them etc. Astounding!!! Imagine, I buy a Rolls Royce and am told, "sorry, print your own manual. We do not provide one".
For the hard copy get-started manual that comes with the camera, there are areas that need explaining. For example there are two symbols representing quality of photographs, but nothing to indicate why I should want low quality, or, indeed, which symbol so represents this. When I checked with Leica London they said my questions were extremely basic and that I needed one-to-one tuition at £75 an hour etc. Meanwhile, the diagrams are minuscule. Can't Leica, of all people, provide an instruction manual beyond the most basic half a dozen pages in English that comes with the camera?
If two zoom methods are available, why not two manual versions? I don't want to sit behind a computer when I could be reading a manual in far more convenient circumstances. And the camera's menu! Don't ask. Arrows, symbols, mental telepathy no doubt, options on options. By the time I have figured it all out, daylight has gone and I then begin understanding about different lighting for nighttime. By the time this is finished, the bloody daylight has returned and I switch once more back to the original reading, and so on.
What a shame. If Leica built their cameras to the same standard as the instruction manual, we'd be seeing bottle glass for the lenses and cardboard for the construction. Bad, bad, bad, when it could so easily be good, good, good, and make me a happy customer. Instead, my perception of Leica's commitment to customer-friendly understanding and clarity is represented by a symbol. What does the symbol mean? Won't tell. Just as they won't in their instructions. Lots more, but for the moment it is back to trying to understand why I can't now even find on the menu how to reset it all to its original condition. One touch goes to 1/4, another to 4/8, another to 6/7, and the battery runs out without any warning. Woe is me and my Leica when it should have been Hallelujah.
Purchased Leica LRF 800 Rangefinder because of reported quality. The 9-volt battery ponytail broke and I sent it to Leica repair for service. I was told that Leica no longer had parts to repair my unit. I offered to send a new 9-volt ponytail from Radio Shack they could use and have the technician solder it. Leica again said they no longer carried the part needed. However, Leica offered to sell me an upgraded unit. I am very disappointed with Leica’s lack of customer service. I plan to purchase from Leupold because they provide a lifetime warranty for their products.
I bought a Leica in April 2016. It broke 2 weeks after purchase. I sent it into Leica end of May. They acknowledged the receipt of the broken camera and then for the rest of the summer, no camera, no update, no nothing. I contacted Customer Service repeatedly and got no response. Finally I reached out to a Sales Rep who then gave me the email of the Manager of Customer Service and the President of Leica, USA. At this point (November!) I got a reply and an apology and an offer for an upgrade on my camera. Of course I said yes and was very excited about it. Within 3 days my camera was back and I am sure you can imagine my surprise that they did NOT send the upgraded model and even sent a LESS expensive camera than I originally purchased. Words cannot describe my disappointment in this company that I was so excited to finally test the waters with.
The product works well. I'd rate favorably against competitors like GoPro. I'm definitely happy with the purchase and quality of recordings. This camera has made my documentation of training a breeze. I am a competitive powerlifter so I need something portable that also has great quality to see minor variations in technique. This looks solid. I'm not overly concerned with aesthetics, but this more than checks the box for me. Doesn't look fragile at all. Very happy with this overall. Product is small enough to be plenty portable. Also, it is not too small where you would worry about either losing or misplacing it. Also feels hefty enough that it doesn't feel cheap or super fragile.
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It is a good thing to have people who perform, it makes it easier on the manager's job when people step up and do something that you wouldn't have to do, it is important to your customers to have good performance. It is right. It is a good thing to bring value to customers and stressing that the customers are going to get a good value and it is important that they come out the store happier than when they came in and it is important to let the customers know it. The appearance of everything that you sell means everything to the customer, so you need good people to help you when it comes to appearance, it is one of the most important things. Size goes hand in hand in good value. I know when I walk into some place that I get a good size of a product and good value.
My Leica camera with its changeable lenses is the best performing, I have owned. It outperforms my Canon any day. The resolution and clarity blows me out of the water. Although a Leica is a little bit more expensive it's definitely worth it for the quality photos you get it. I would say that it definitely delivers the quality for the price. I wouldn't say that there's anything special about the appearance of a Leica camera. It looks about just the same as any other. Sleek modern professional. Again the size of the camera body is the same as standard market cameras. It's easy to grip and fits in your hand well.
The lens quality of Leica is very solid, providing great photos. The functionality of the camera allows for many different types of shots, ranging from action to nighttime. Definitely recommend. I remember it being fairly pricey when I purchased it several years back. Obviously high quality but I don't know if I would say it is a "value" purchase. The camera looks like most digital cameras you would get. My specific model was a little bulkier than normal, which made carrying it around a little bit more of a chore. I chose a bulkier camera and should have opted for a flatter smaller model. I don't blame Leica for this as they offer other options. It's a preference I suppose.
Its performance was great. I took it biking and out in water. It did very well. Didn't malfunction. Working just as well as it's supposed to. Price I got was bit lower than its competitors but it does everything that I want it to do so far. Have not found a issue with it this far. It looked OK. I don't need it to be a fashion statement. It's not tiny and it's not big and bulky. Does well for itself.
Designed for people who want control over their picture taking experience. Premium outcomes but requires skill and an interest and learning how to use many features. Very expensive product. Sold at some consumer grade outlets but better suited to professionals. Similar quality outcomes available for lower cost. I don't think about appearance much for this type of product. The design is very traditional and somewhat dated. Not much changed over time. Larger than some other lower quality product, but fits comfortably in the hand. Has a good weight and feel. Manageable even with multiple accessories.
Leica expert review by ConsumerAffairs
For over 100 years, Leica has been manufacturing cameras with an emphasis on quality engineering in lenses and cameras.
History: Few companies can boast the history of the Leica brand. The Leica website has a timeline of their most influential camera models as well as a digital museum of historical photographs.
Leica Akademie: Across the United States, Leica offers seminars and classes with established photographers. Classes vary in size and price, and they cater to amateur and aspiring professional photographers alike. Leica lists these workshops and their prices on the company website.
Leica blogs: The Leica website hosts a carefully curated set of blogs with subjects from hunting and birding to slice-of-life portraits and travel photography. Guest photographers often contribute to Leica’s blogs along with amateur photographers and writers who submit their work and adhere to Leica’s guidelines.
Service and support: Leica offers a worldwide service network for cameras in need of repair and maintenance. For the most complete care service, the users may need to mail their cameras to select shops to ensure certified professional assistance.
Customizable cameras: Most Leica cameras can be customized to the user’s preference. Various color and texture options are available for consumers to outfit their Leica products, and attachable lenses are available as well.
Best for: Leica cameras are best for aspiring and professional photographers who do not mind paying a bit extra for a brand associated with quality and style.
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