Konica/Minolta

If I could give no stars I would. This company is terrible, the "fine print" of their leases is ridiculous. They make the entire process of returning a machine convoluted and drawn out and have terrible customer service. Their machines constantly break, they are disorganized, it takes days to get a tech out to service a machine. You cannot run a business when your printer/copier/fax is down for days. They refuse to replace your machine with a functioning one even after you've had 3 different techs attempt to "fix" the machine over the course of 2 weeks because it keeps breaking.

I have been battling with Konica to properly credit my account for 6 months now. It seems like the whole department has a culture of incompetence and little concern with accomplishing a task. The time and effort put forth by my team and I has been incredible. Their solution is to have me take the time to investigate and copy all my checks cashed by them instead of Konica taking the time and effort to investigate it themselves. I cannot wait for my contract to be up. My recommendation is to not even think of them for your office.

Fax feature poorly programmed. Having followed the posted instructions on how to send the fax at an office, I get a partial printout of my document along with unintelligible results of the fax; that is to say, if it was successfully received or not.

I am managing 13 color and 12 black biz hubs and the service is completely dependent upon the tech dispatched to provide service on these machines. One is outstanding while the other is just the opposite. I reached out to their manager to say I would rather not see the creepy tech but he talked over me and didn't hear a word I said. My experience with support is much the same as the manager. Instead of interfacing with me she referred me to a webpage for help. Yes these machines work but they will never be used to their envisioned potential.

We leased a bizhub and the corresponding service agreement for our company about two years ago. For the first year the copier worked fairly well with only a few service interruptions. The following year the problems became more frequent and longer lead times as parts needed to be replaced. We found that the service center did not have a good supply of the parts that generally go bad on these machines and consequently, we had to wait 3-5 days for the parts to come in and it usually took a couple of days to schedule the tech to come and install the replacement parts.

I bought this product last year in May ’17. Product Sr No is A8A6041009925. This product worked for only 3-4 months in last 1.5 years. From last 8 months, it is a wastage for me completely 'cause service centre is charging 30k+ for repairing it. And this is not the 1st time, In the 1st 6 months this machine broke down 2 times and service centre took 2 months in repairing. After that (once warranty completed) this machine again broke done in March and I complained for repairing. My complaint No is ** but no use. No one visited to repair it.

We signed a contract for 5 years to lease a copier. They kept increasing 10% on our lease every year. When we questioned their practice, they said the contract allows them to do it without informing us. It is a very shady and disappointing practice. We are stuck with another 4 months on the lease and can't wait for it to be over. Will never use them again or recommend them to anyone.

As a small business owner I wholly recommend NEVER signing a copier lease with Konica-Minolta. The customer service is horrific, in so far as it's non-existent and downright cold, crude & rude. Stay, stay away from this company, you'll lose your shirt if you sign a copier lease. Konica-Minolta cares not the least in your business success. Konica-Minolta customer service is most unhelpful, the copiers are constantly problematic and lease and per copy costs are not just expensive, but "criminally" expensive.

TWO YEARS ago we canceled our contact and got emails to confirm the cancelation. We don't even use this printer, we bought it out. Well in the mail about 7 weeks ago I get an office bill that we owe $259.24 for the printer/copies. I called customer service. Spoke to someone that barely even knew how to speak and had no idea what I was talking about. I emailed customer service 3 times and no one person even acknowledge that I had wrote them and lets get to the bottom of this. I even cc'd Paul ** who is the territory manager. No response. I finally called today and explained how do you send a bill (first time bill EVER) that we owe money from 2015. ARE YOU SERIOUS! She could not even explain. Anyways I paid it but let me tell you BE CAREFUL!!! They have no idea what customer service is.

Service is very poor. My machine is out of order since from June 2015, but no service available in the heart of Jammu city, so I recommend to everyone to pls don't buy any product from Konica/Minolta. I have a very bad experience with it, so pls be aware of buying Konica products.

Customer service was not satisfactory. Many service visits were needed during the 3 year contract. Lastly they make you pay $500-700 to ship your printer back at your own cost when you are done!!! Worst printer experience ever. Don't trust them.

My contract was to be renewed in January 2015 and I have been calling Konica/Minolta since October and NO one will ever call you back. They will just renew your contract without ever notifying you and you have NO choice but to pay whatever increase they want to stick you with. I am very upset with their LACK of customer NO SERVICE. DO NOT ever buy a Konica/Minolta product.

Attention to all who are looking to purchase Konica Minolta BizHub machines from a guy named John **. I tried to do business with this man. What a crock & headache after headache!!! The machine he delivered was scratched & dented. It took a week for him to network it with my computers, wouldn't work. He kept charging me for equipment I did not need. He has no professionalism. Smelled of cheap cigars & I thought he was having a heart attack one day while tinkering with the machine. I think it's horrible that somebody like this is representing such a large, well known company. You can find more information about this menace on Craigslist (Sacramento, Folsom, Charlotte, Greenville, SC) & a business called Fidelity Business Systems in Folsom, CA. I do wonder if they have business licenses to represent themselves?!

Our office purchased a Konica Minolta Biz Hub C220 one year ago. Since installation, there is a lining problem which was noticed and informed on day one. In reply, the installation engineer suggested in consultation with his boss that the lining problem would automatically be sorted out after completion of 2500-3000 pages of printing. To date, the same problem is being faced and for that. I have been losing a great business which has been intimated time and again to the concerned personnel of IECS (from where I bought the machine). Basically, it was a defective product and they knew it all. They misguided me to make the money and save their company. As a layman, one should not counter but to equal the voice with engineer. This points that they got the benefit out of that. To date, despite twice visit of engineers from IECS, problem has not been solved

Our office purchased a Konica Minolta Biz Hub C451 three years ago. For the first two months, the machine jammed multiple times daily. I placed multiple service calls. No one seemed to be able to fix the problem. After showing one of the repairmen the log we kept of all the jams that had occurred, Konica Minolta finally replaced the defective feeder on my brand new machine. This has been an ongoing issue for the past three years. This machine has broken down more times that I can take the time to list.

In June of 2009, we were approached by a sales representative for Konica Minolta. He convinced us to sign a contract and they delivered a copier that was designed to support our copying,faxing and scanning requirements. The machine has been very beneficial, but if I could cancel this contract and go with anyone else, I would in a heartbeat. This company has been the hardest vendor to work with. The sales rep did not notify us that they needed to have proof that we had business insurance and so they began to charge us $12.00 additional per/month for insurance.

“Caveat emptor” or “buyer beware”!! After looking at many reviews on printers, I settled on the Minolta 1600W color laser printer as the best deal for the money. I purchased the printer – NEW - around 8/20/09 for $158.65. On or around 9/20/09, the printer ran out of black toner and I had to order a black toner cartridge for $65.74. Just over a month later (and a little over 60 sixty days since I purchased the printer), on or around 10/28/09, all of the three color cartridges ran out of toner. Replacement costs for the three color toner cartridges range from $206.97 to $383.85. This is apparently a new model and not all discount toner suppliers carry the toner for this model. Adding the cost of the black toner I bought in September to the cost to purchase new color cartridges would be somewhere between $365.62 to $542.50.

This copier, scanner and fax had never worked correctly since it was purchased 03/2008. We have had several service calls and anything seems to work. Help, we feel maybe this machine needs to be replaced. I will be waiting to hear from you as we really need to get this matter taken care of in a timely manner. Thanks for you time.

Copytronics promised the Konica Minolta C640 Copier would perform to a standard it never achieved. The ability promised us to print on 8 1/2 x 11 for our mass mailings has never worked. We were promised a speed of 65 PPM (never reached) and a run of 200,000 copies/prints before maintenance with barely better than a rate 100,000. They sent over several technicians including their best without result.

My digital camera has a known defect. I did not learn that it is a known defect until today. My camera became out of warranty on Feb. 15, 2006. I became aware of the defect soon after purchasing it, but I did not know it was a known defect. I immediately phoned Konica Minolta and reported the problem, not knowing that it was a known documented defect. I was not told that it was a known defect. I was told that I could send the camera in to be looked at. I did not want to be many weeks without the use of my camera.

In January 2006, I submitted a $50.00 rebate for the purchase of DimageX1 camera. They refused my rebate because of the UPC that supplied. I supplied the only UPC that was on the camera box.The rebate was a reason that we purchased the Konica Minolta camera.