Konica/Minolta

When contacted over phone, the concerned personnel of Konica Minolta in India are not able to give any solution to the problem. I placed multiple service calls to IECS, country head of India like Mr. DN **, Rajeev, Kaushal, Ekta, Shiv **, Kamal, Akshay **, Sudhhir **, etc. Also, Japan office. More than 200 emails and 500 telephone calls had already been given. They are not sure of the problem. Sometimes they ask to change something and after sometime saying to change other spare parts. Even they are confused about what to do. No one seemed to bother or able to fix the problem. This has been an ongoing issue for the past one year. As of today's date, our machine has been in ideal condition for three months. We only got 30,000 copies from the machine. Today is September 2, 2012. Multiple calls have been made to the service manager, country head, IECS guys and sales manager, Japan office, etc. No one has given satisfactory answer. They are just playing like cat and dog. A few repairmen have come out but can't fix the issue. The service to fix the issue is the worst service you will ever experience.

I will never stop letting as many businesses as I can know what a horrible company this is. I know that they are treating other businesses this way and there are a lot of them that probably allow them to treat them so poorly. I have spent a lot of money on this, but Konica Minolta is still trying to escape from its commitments. What a disgusting company and extremely poor customer service/support. They get zero satisfaction in my opinion. Loss of valuable time dealing with false commitments.

As of today's date, our machine has been broken since February 24, 2012. Today is March 23, 2012. Multiple calls have been made to the service manager, VP and sales manager. No one has called me back. A few repairmen have come out but no one can fix the issue and no one seems to even care if they do or not. The last guy who came out actually stuck a piece of wadded up paper in an area that may be causing the problem. This has not remedied the issue. I now have a taped up, paper wadded up fix for this machine. Please do not buy a Konica Minolta machine if you are from Michigan. The service to fix the issue is the worst service you will ever experience.

The sales representative hounded us every day for a letter of reference, until we finally gave him one. He wanted a reference letter the day after we signed the deal with him and now we no why. He needed it before we started experiencing the poor customer service he knew we would be receiving0 once Konica-Minolta began their poor practices, as they do. They are very hard to get in touch with when you call customer support. They are very rude and unwilling to be understanding with a new customer.

They had us fax in "proof of insurance" over 8 months and continued to charge us insurance, late fees (because they wouldn't help remove the charges) and basically treated us extremely disrespectfully. I cannot believe the way they have treated us. Do they think we will ever do business with them again. No way! We have been in business for over 8 years and this company is by far, the worst company that I have dealt with.

I went to their website and there was no way for myself to communicate or lodge a complaint. I am very busy and I am taking time out of my day to send you this. I am also in the business to manage business customers and if I treated my customers like they have treated us, I would be unemployed. What an unprofessional, disrespectful company they are.

I will never stop letting as many businesses as I can know what a horrible company this is. I know that they are treating other businesses this way and there are a lot of them that probably allow them to treat them so poorly. I have well over a million dollars in business insurance that covers anything located in my building, but Konica-Minolta is still trying to charge extra fees. What a disgusting company and extremely poor customer service/support. They get an F- in my opinion. Loss of valuable time dealing with false overcharges.

We've spent quite a bit of extra money using outside vendors to handle our printing needs. Due to the slower rate of printing and maintenance issues, we've missed printing/copying deadlines. The whole matter has caused considerable, lost productivity.

I thought it was a temporary problem and perhaps was caused by some camera setting and that it was clear up on its own. I did not send it in. The problem did clear up and I thought that it was gone permanently. After some time, the problem returned. I was concerned, but thought again that it would clear up on its own. Again it went away, and I thought it was a mysterious problem that came and went, but I could not find what the problem was related to. For the past 2 months, I have been noticing the problem and today I decided to test all the settings on the camera to see if I could find the cause of the problem. I went online and searched for any postings referring to the problem that I encountered. I found that it was a documented known problem.

In my personal camera, it was just as others had written about, but more noticeable than it was described in the postings that I found. I phoned Konica Minolta today and discussed the problem with them. I asked if they saw in my records that I had reported the problem shortly after purchase. I was told, "Yes", that the documentation was in my account. However, because the camera was out of warranty, it would cost approximately $200.00 to be repaired.

I feel that since this was a known defect in the camera and that it existed at the time that it was purchased, that the camera should be replaced or repaired without charge. The defect is not exclusive to my personal cameral As I understand it, it exists on all Konica Minolta A200 digital camera. The defect is a major one. The digital camera has a still mode and a movie mode with audio. When the camera is in movie mode, there is a continuous background sound that is a clicking, grinding sound. It seems to be related to the camera doing some automatic focusing operation, even though I have the auto focus option turned off. It occurs when the camera is in movie mode, even when it is not recording. If I place the lens cap over the lens, the sound stops. When a video of any scene is recorded and is played back, there is a constant clicking, grinding sound that overlays any other sound that may be part of the video.

We feel that Konica Minolta has reneged on their contract to send us the $50.00 rebate.