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42nd Street Photo

New York, NY

42nd Street Photo
Overall Satisfaction Rating 4.37/5
  • 5 stars
    524
  • 4 stars
    47
  • 3 stars
    25
  • 2 stars
    11
  • 1 stars
    74
Based on 681 ratings

This company is not yet accredited. See reviews below to learn more or submit your own review.

Established in 1955 We specialize in Digital Camera Equipment as well as Digital Video Equipment. We carry a large assortment of the most updated equipment from Canon, Sony, Nikon, Etc.

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    42nd Street Photo Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: July 29, 2020

    I ordered a camera from these people 8 days ago. I've checked every day and the order says "processing." So then, I get an automated e-mail asking me if I got my equipment. (How can I when I was never given a tracking number???) So I call the 888 number on their website. No one answers at ANY of the options except for the actual store in NYC. (I suppose the other two lines are for internet/international orders and whatnot.) I get transferred around 3 times - interrupted non-stop with the rude New York attitudes - and then finally a guy tells me the camera has been discontinued and offers me a more expensive camera, but not for the same price.

    Why on earth do they have discontinued equipment on their website??? If they do, why not offer to make it right??? The camera that they were going to replace it with was only $100 difference. That - combined with the fact that I had to CALL IN to find out my order WAS NEVER COMING TO ME is enough to give me that credit. Dude then goes on to tell me (of course, via interruption) that my cc was never charged. I have no way to know this because I took out a one-time Affirm loan and they in turn gave me a one-time-use cc that was active for 24 hours. I don't know if the thing has been used or not - so now I have to call Affirm, see if the card has been charged, get the transaction reversed if it has been and ALL THIS because these people have an outdated website that they refuse to update or shut up long enough to allow the customer to get the whole story out. There was no apology or anything. I could either spend more money or *click* the conversation is over.

    I should've known better. These guys were selling the camera BRAND NEW for a few bucks less than someone selling it USED. I read the reviews on these folks before I purchased and got rave reviews, but clearly these people are fakes because the only thing they do fast is place your order and charge you and give you an order number. After that, it's up to you to contact them and find out what the issue is. ONE E-MAIL could've fixed this.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: July 4, 2020

    Bought a Canon 90D from them. By mistake I ordered the international version which I didn't want. They emailed to verify international version and I called them (at their request) and they changed the order from international to USA warranty (+$100, not disputed) which I wanted. Here's the lie: I was told the camera would not function with standard SD cards and they offered, and I bought, an SDXC, UHS II, 350Mbps, card they suggested ($199.99). When I received the camera and card I checked the camera owner's manual and it will function just fine with standard SDXC, Class 10, 95Mbps, as long as you're not shooting 4K video or excessively long bursts of 10fps single frames. I emailed and called them asking them if I could return the unopened, NIB, SDXC, UHS II, 350Mbps, card.

    When they returned my call they told me there is a law (truth/lie?) preventing them from accepting a return of even unused memory card products and that their store policy prohibits it. I was never told the memory card was not returnable when their representative was on the phone with me before they shipped. Andy did not care that I would find a new place to do business when I informed him of my not knowing the return policy before buying. What did they care, they had my $200. Let the buyer beware. These guys deal in half-truths and will do and say anything to get and keep your money. I would not do business with them again if they were the last camera shop on Earth.

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      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 4, 2019

      I found the website very inviting with lots of quality stock to choose from. Shortly after ordering on-line I realized I had selected the wrong product and have attempted to cancel my order by e-mail and by telephone. At this point the order status was (being picked) so it had not been filled yet. The downside to my experience has been accessing any kind of contact via telephone. The telephone does ring, and ring and ring but no-one answered. When, on try #7 I did speak to a person they acknowledged my e-mail "request to cancel" had been received but he couldn't promise the cancellation would take place and proceeded to tell me in a grumpy and sarcastic tone that "they are very busy and everyone thinks their order is the only order and they should have special attention", at that point I pleasantly said goodbye. I can only hope they honor my request and I don't end up with a product I can't use.

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      Customer increased Rating by 4 stars!
      Verified Reviewer Verified Buyer
      Resolution response: Oct. 2, 2019

      42nd Street and I have come to a very satisfactory agreement! Thanks 42nd Str for coming to this great agreement with me!!

      Original review: Aug. 30, 2019

      I bought the camera of my dreams, a Nikon D500. I saved for this camera and was really looking forward to using it. I had rented a D500 last year and loved how sharp the pics were. I ordered from 42nd street as the price was a bit cheaper.. BUT!!!! When I placed my order, I found out that the sale price was no longer available.... In fact, it is $200. cheaper at an authorized Nikon Dealer. I have checked the list, and did not see 42nd str. on the list. I did not know that they were not a "listed" dealer.

      Did not know that the camera had no factory warranty. When its performance was less than stellar, I contacted Nikon.. That is when I found out, after sending my camera in to them, that it was gray market and could not be repaired. Nikon would like the original receipt and then they would be able to repair it. I called 42nd street and asked about the original receipt and they told me that Nikon would accept the receipt from 42nd str. to me and that 42nd str, is not able to provide the original receipt that shows original purchase of the camera.. Nikon says they want the "original receipt." 42nd str. has shown, in my case to be less than honest and I would not recommend them at all! For this reason, I feel that my money should be refunded. Thanks!

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      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: July 19, 2019

      I bought this camera online in September 2017 from 42nd Street Photo. The price seemed fair, shipping was quick and I was happy. Recently, the camera stopped working. I sent it back into Nikon for repair only to find that what I had purchased was "grey market" (a term I'll admit I was unfamiliar with), meaning that I had no warranty on it. I had never seen anything related to that on the website. I just went back and checked again and still see nothing referring to the fact that this is grey market. How can they get away with selling products without a warranty without even mentioning it? I, for one, will never buy from them again.

      6 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: July 17, 2019

      I always look for an attractive price and 42nd Street Photo had the items I wanted. I helped my best friend's wife with a camera as she wanted to start taking some kids' pictures. The Nikon camera lens had some lens protectors, lens filters, and the neutral one which protects the lens. 42nd Street also had a great bag which was the other thing we needed her. They had the price and the right product and I bought the things through eBay. It was quickly shipped, well-packed and came right to the house.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: June 27, 2019

      I found 42nd St photo extremely helpful - I didn't know what kind of lens my camera should have for a certain vacation and called Best Buy and other "camera shops" - they had no experience no answers and no recommendations - kept telling me to search online. So - I called 42nd st photo and immediately I was helped with an educated suggestion. They made it easy. I bought the lens - went on safari and can't thank them enough for their help - photos are awesome. And - btw - the price was nearly 50% less than anywhere else. Thank you 42St Photo!

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: June 14, 2019

      We'd recommend 42nd Street Photo. We purchased a Nikon D5600, and I love our experience purchasing from them. Peter bought the product online, and it was less than 24 hours to get here. I was surprised. So far, the quality of the product is awesome. I've been trying different things, and so far, so good. We're absolutely satisfied right now.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: June 7, 2019

      We looked up camera equipment on Amazon and 42nd Street came up. It had good reviews. The product cost, quality, and availability compared to other stores that I considered are very good. I'm satisfied. The tripod that I bought is very nice.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 30, 2019

      We bought a Nikon D7200 and a Nikon 85 mm lens from 42nd Street Photo. Navigating through the website was pretty easy and the quality of the products is amazing. It was a painless experience and I would buy from them again.

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      42nd Street Photo Company Information

      Company Name:
      378 5th Photo Corp
      Company Type:
      Private
      Year Founded:
      1955
      Address:
      378 5th ave
      City:
      New York
      State/Province:
      NY
      Postal Code:
      10018
      Country:
      United States
      Phone:
      1-646-753-5001
      Website:
      www.42ndphoto.com