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Roku Reviews

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Customer Service

Reviewed Sept. 16, 2023

Brand new, purchased in morning, will not work correctly. Turns on, asks for language, then goes to sign in for wifi, connects, then returns to language screen, numerous times. Customer service was useless, I'd have been better off contacting a local plumber as helpful as they are. Literally told me to try unplugging it and wait a half hour and plug it back in! Seriously! It got packaged back up and returning shortly. I'll buy a firestick.

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Customer ServicePunctuality & SpeedStaff

Reviewed Aug. 24, 2023

Bought 55” Roku Smart TV from Target February 2023. TV’s picture went out (faded to black and white on half the screen) 2 months later. Contacted company. They started their “45” day refund process. The process began with recycling the TV and provide proof (pictures & receipt) that the TV was properly thrown away. It’s now 4 months later & no refund as of yet. I’ve spent numerous hours contacting them via email and phones, to get empty promises that they are reviewing my case. Their support center is a joke, I seem to get the same person who states they are looking into my case. And if you ask to speak to a supervisor you are instructed to call back in 2-3 hours because they are in meetings! The worst customer service & product. I will never purchase another Westinghouse product.

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    Reviewed Aug. 21, 2023

    I've been using Roku to stream for a couple of years now. Between the two TVs I have in my home I've had to purchase approximately 6 devices to continue to stream because they all seem to malfunction either out of the box or within a few months of use. The malfunctions include crashing while streaming, play/pause malfunctions, and some functions didn't work directly from a new device. Their warranty says You must send the device in at your own expense hoping you will get another device that works properly whilst not having a device to stream during this time. I'm sure they set up this type of warranty to be difficult enough to just go out and buy another device to avoid the hassle.

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    Reviewed Aug. 18, 2023

    Just over the one year warranty and the tv just went black… Zero customer support other than the usual check with the manufacturer (Hisense) which is just as pointless. Tv’s used to last for years. Now you are lucky to get one year outta them. Will NEVER purchase another garbage Roku product again.

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    Reviewed Aug. 17, 2023

    Roku is the biggest piece of crap I have ever owned… I have the Element roku tv… So sad element. Was a great tv made in America. I have several of them but after this crap, I will never buy another element tv again… If you are considering buying roku, don't… Run run run…from the aggressive platform with tons of glitches pure crap… Every time they do an update to fix the previous problems that arose with the previous update you just end up with new issues… Just crap... So for a while now I cannot see local programming schedule if the tv is connected to the internet…? Yup…

    So now with the last update I can't even see my local channels. Only roku’s channel 115… So I re-scanned for over the air channels and as usual every channel roku has is now on my feed again… (This happens anytime you scan for over the air… Roku forces you to spend the next 30 minutes un-checking hundreds of channels you don’t want nor asked for.) So just to see I blocked roku tv at my router and like magic when the internet disconnects the local over the channels can be accessed and have the programming schedule… So they fixed the problem with the over the air channels by making them completely inaccessible if you are connected to the internet…. So now the only way I can watch local over the air is to disconnect the internet…. Just garbage… Pure garbage.

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    Reviewed Aug. 15, 2023

    We gave had 3 Roku devices over about 5 years. It WAS great. Starting in about 6/2023 we started having problems with Hulu - errors or we would get "we are having difficulty loading this title", etc... Or it would just sit with the logo or a line going thru the screen over and over. Then we started having similar problems on Netflix and Prime. No way to get help other than the same old things. Unplug it and wait a few seconds. Check your internet connection. You know, like with personal computers in the early 1980's. I am surprised they don't tell you to make sure it is plugged in. We have excellent internet, router, etc... This needs to be fixed. I am considering going back to either Spectrum or the Fire Stick. So disappointed in Roku now.

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    Customer ServiceOnline & AppStaff

    Reviewed Aug. 3, 2023

    Let me first state that Roku normally has a quality product that I love using. Their support is the problem right now. I have been dealing with one of my favorite streaming channels and their presence on Roku has been great until just a few weeks ago. The channel will now start and go to the channel where it plays just for a second then quits and goes back to my home screen. It is the only channel doing this. I call Hisense and they told me to call Roku. Roku told me to call the channel. Through help with my ISP and the problem channel people I am absolutely positive the problem is the Roku app giving me access to this channel.

    My Roku Express works perfectly on my Vizio tv but the smart TV app fails. My ISP support tech works from home and pulled up this app on his smart TV and it does exactly what mine is doing. The channel owners told me before I said anything about my info that they are aware that the app is only failing on certain Roku Devices. I have called and talked to 4 Roku support people who have run me through multiple tests and reset procedures which has not fixed the problem. The first CSA (customer service agent) said a engineering tech would contact me within 3 to 5 business days to access the problem. I am now in my 7th day from that call and no contact has been made.

    On the 6th day I called again and another agent told me there are no notes in my account about the call. I asked for a supervisor and the only apparent option is for one to call me back. I was assured it would occur that day. NO CALLBACK. On the 7th day, the third CSA says I am in the callback queue and there is a ticket escalated to engineering department. That agent puts me on hold for over 20 minutes for a supervisor, checking back occasionally, but I get an important call I must take and have to disconnect. That agent did come back just before I had to take my call but no supervisor is available. Later on the 7th day I call back and this agent tells me that no support agent can transfer a call to a supervisor. They must arrange a callback. My phone sends all unknown calls directly to voice mail.

    The channel owner is telling me Roku knows of the problem but has no prognosis. I understand difficult problems but I do not understand being told conflicting information and untruths by multiple CSAs whose first promise of contact with engineering or a supervisor has yet to be kept 7 days after the initial contact. Lots of apologies but no corrective actions.

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    Verified purchase
    Online & App

    Reviewed Aug. 2, 2023

    I purchased Paramount plus through my Roku app. Once I purchased the app I found out the show I purchased the app for wasn't on there. I tried to cancel my subscription but had absolutely no luck. After repeated attempts to log on to my account. There is no contact for customer support. So now I have to cancel my debit card just to keep from paying g for something I am. Not going to use. And they still kept my 6 dollars. What a rip-off. You suck Roku. I will not use your services again.

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    Reviewed July 27, 2023

    I have a Roku TV but after 2 years, I'm now unable to stream anything from the Roku channel. I just get a black screen. Streaming from the mobile app is broke, too. Only receiving playback error messages. Customer support is nice but still can't get the channel to work after a week. It sounds like they banned my account or blocked my IP address but I can't imagine for what reason. The Roku channel is free. Just stay away from their products and services. It's garbage.

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    Reviewed July 15, 2023

    About January 2023 I change my Wi-Fi settings password, then all of a sudden all my Roku would not connect to the new connection. I had did troubleshooting for days I called Roku “just to get inexperienced agents or repeated troubleshooting techniques that doesn’t work. I was told it was my Internet connection. Well my Internet connection is excellent. Furthermore my cable company did a troubleshooting and they didn’t find internet or account issue at all with my wireless download or upload. So tell me Roku, why have all the sudden your devices stopped working? Roku why aren’t you being honorable in replacing people's devices? We’ve work hard to pay for these streaming devices with earned money. I should not have to buy new devices that might not WORK or GO Out. Roku be honorable and help your customers. DISAPPOINTED CONSUMER.

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    Roku author review by Jonathan Trout

    Roku lets you have all of your video streaming services in one place. You have access to over 500,000 movies and TV episodes from free and paid channels. You can add streaming services such as Netflix, Hulu, HBO Now, Crackle, Sling TV and more. Roku streaming players start at $30.

    • Roku Express: The Roku Express plugs into your TV’s HDMI slot and lets you stream content in 1080p HD over your wifi connection. You can download all of your video streaming service apps like Netflix and Hulu to your dashboard. Browse over 500,000 movies and shows that you can rent, buy, subscribe to or watch for free. The Roku Express costs $30.

    • Roku streaming stick: The Roku streaming stick is about the size of a USB stick and plugs into your TV’s HDMI slot. It has a quad-core process that makes navigation and streaming faster and smoother. It’s portable so you can move the stick to different TVs around your home or take it to your friend's house and pick up where you left off. Its compact design makes it great for wall-mounted TVs. The streaming stick costs $40.

    • Roku Premiere: Roku Premiere delivers fast and smooth 1080p HD streaming on all smart TVs. If you have a 4K Ultra HD TV, Premiere will stream content that is meant to be seen in ultra HD. Premiere includes a 4K spotlight that lets you search 4K-specific content. The Roku Premiere costs $70.

    • Roku TV: Roku TV integrates the Roku operating system into any Insignia, Sharp, Hitachi, Hisense and TCL TVs. You can easily switch between your cable box, gaming console and favorite streaming services so all of your entertainment is in one place. You buy any of the previously mentioned TVs at your local Wal Mart, Target, Best Buy, Sam's Club and more.

    • Mobile experience: The Roku mobile app turns your smartphone or tablet into a TV remote. The app is available on iOS and Android devices.

    by Jonathan Trout ConsumerAffairs Research Team

    As a member of the ConsumerAffairs Research Team, Jonathan Trout believes having access to free, comprehensive information on products and businesses is vital to making smart purchasing decisions. He focuses his efforts on researching and reviewing multiple brands across a variety of industries, with the goal of writing unbiased buyers guides to help inform consumers on impending purchases.

    Roku Company Information

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