Roku

Brand new, purchased in morning, will not work correctly. Turns on, asks for language, then goes to sign in for wifi, connects, then returns to language screen, numerous times. Customer service was useless, I'd have been better off contacting a local plumber as helpful as they are. Literally told me to try unplugging it and wait a half hour and plug it back in! Seriously! It got packaged back up and returning shortly. I'll buy a firestick.

Bought 55” Roku Smart TV from Target February 2023. TV’s picture went out (faded to black and white on half the screen) 2 months later. Contacted company. They started their “45” day refund process. The process began with recycling the TV and provide proof (pictures & receipt) that the TV was properly thrown away. It’s now 4 months later & no refund as of yet. I’ve spent numerous hours contacting them via email and phones, to get empty promises that they are reviewing my case. Their support center is a joke, I seem to get the same person who states they are looking into my case. And if you ask to speak to a supervisor you are instructed to call back in 2-3 hours because they are in meetings! The worst customer service & product. I will never purchase another Westinghouse product.

I've been using Roku to stream for a couple of years now. Between the two TVs I have in my home I've had to purchase approximately 6 devices to continue to stream because they all seem to malfunction either out of the box or within a few months of use. The malfunctions include crashing while streaming, play/pause malfunctions, and some functions didn't work directly from a new device. Their warranty says You must send the device in at your own expense hoping you will get another device that works properly whilst not having a device to stream during this time. I'm sure they set up this type of warranty to be difficult enough to just go out and buy another device to avoid the hassle.

Just over the one year warranty and the tv just went black… Zero customer support other than the usual check with the manufacturer (Hisense) which is just as pointless. Tv’s used to last for years. Now you are lucky to get one year outta them. Will NEVER purchase another garbage Roku product again.

Roku is the biggest piece of crap I have ever owned… I have the Element roku tv… So sad element. Was a great tv made in America. I have several of them but after this crap, I will never buy another element tv again… If you are considering buying roku, don't… Run run run…from the aggressive platform with tons of glitches pure crap… Every time they do an update to fix the previous problems that arose with the previous update you just end up with new issues… Just crap... So for a while now I cannot see local programming schedule if the tv is connected to the internet…? Yup…

We gave had 3 Roku devices over about 5 years. It WAS great. Starting in about 6/2023 we started having problems with Hulu - errors or we would get "we are having difficulty loading this title", etc... Or it would just sit with the logo or a line going thru the screen over and over. Then we started having similar problems on Netflix and Prime. No way to get help other than the same old things. Unplug it and wait a few seconds. Check your internet connection. You know, like with personal computers in the early 1980's. I am surprised they don't tell you to make sure it is plugged in. We have excellent internet, router, etc... This needs to be fixed. I am considering going back to either Spectrum or the Fire Stick. So disappointed in Roku now.

Let me first state that Roku normally has a quality product that I love using. Their support is the problem right now. I have been dealing with one of my favorite streaming channels and their presence on Roku has been great until just a few weeks ago. The channel will now start and go to the channel where it plays just for a second then quits and goes back to my home screen. It is the only channel doing this. I call Hisense and they told me to call Roku. Roku told me to call the channel. Through help with my ISP and the problem channel people I am absolutely positive the problem is the Roku app giving me access to this channel.

I purchased Paramount plus through my Roku app. Once I purchased the app I found out the show I purchased the app for wasn't on there. I tried to cancel my subscription but had absolutely no luck. After repeated attempts to log on to my account. There is no contact for customer support. So now I have to cancel my debit card just to keep from paying g for something I am. Not going to use. And they still kept my 6 dollars. What a rip-off. You suck Roku. I will not use your services again.

I have a Roku TV but after 2 years, I'm now unable to stream anything from the Roku channel. I just get a black screen. Streaming from the mobile app is broke, too. Only receiving playback error messages. Customer support is nice but still can't get the channel to work after a week. It sounds like they banned my account or blocked my IP address but I can't imagine for what reason. The Roku channel is free. Just stay away from their products and services. It's garbage.

About January 2023 I change my Wi-Fi settings password, then all of a sudden all my Roku would not connect to the new connection. I had did troubleshooting for days I called Roku “just to get inexperienced agents or repeated troubleshooting techniques that doesn’t work. I was told it was my Internet connection. Well my Internet connection is excellent. Furthermore my cable company did a troubleshooting and they didn’t find internet or account issue at all with my wireless download or upload. So tell me Roku, why have all the sudden your devices stopped working? Roku why aren’t you being honorable in replacing people's devices? We’ve work hard to pay for these streaming devices with earned money. I should not have to buy new devices that might not WORK or GO Out. Roku be honorable and help your customers. DISAPPOINTED CONSUMER.