Optimum Reviews

Angel did an exceptional job on hooking up our optimum service today, 👍👍👍👍 He made sure we were set and ready to go before he left! Thank you for going above and beyond your job description! You are the best!

Optimum Gateway Brooklyn. My experience at this new renovated office was excellent. The office was very clean, felt warm and inviting. The employees were willing and anxious to help. I was greeted by Jeff my sales associate. Jeff was professional and very helpful. Although my visit was regarding equipment return, he discussed mobile services and all the benefits of having it all combined. Optimum is very lucky to have an employee that is eager to help the business grow. Congratulations to Jeff!!!

I want to thanks Demi for excellent customer service I received. I was having trouble setting up my wi-fi extender at home, and Demi guided me through every step of the process with patient and professionalism. Thanks for the clear instructions and support, I was finally able to connect the extender successfully. Demi made what felt like a frustrating situation so much easier, and I truly appreciate Demi's help. Demi Provided outstanding service, and I'm very grateful!

I had been a customer for several years. Optimum internet made sure they got their monthly fee on time and in full. When it came to cancelling the service I was confronted with terrible customer service. I have attached a screenshot that shows how long it took to do a simple cancellation of my internet with them. I was put through 4 different people all trying to convince me that I needed to keep the service. They were very pushy and unprofessional when I simply asked to cancel the service. They kept telling me “this is our process we have to go through”. I will never ever again be involved with this company. I rather do without internet. The whole experience was so offputting!!! Do not sign up for anything with this company. Save yourself the headache.

I want to thank Kayron in the Tyler, Texas Optimum store for his excellent customer service. With power outages in the area due to the weather, I tried to make a phone call and got a "Call Failed" message. Within minutes, he was able to look up my account and install a new ESim card and I was up and running! I appreciate his efficiency in helping me as a Optimum customer!

If I could rate Optimum less than one star, I would. Their product is good but their customer service is horrible. I just spent 1 hour and 14 minutes trying to cancel my service. It took talking to 4 separate individuals and listening to offer after offer to keep my business then saying no over and over again. I first tried to cancel 9 days ago. They didn't, and now I have to pay for an extra billing cycle. They have the record of me trying to cancel but recorded it as I was still considering their offer even though I was disconnected from their service.

Optimum are the biggest crooks. It’s IMPOSSIBLE to cancel service!!!! And even after you finally cancel it they will still be taking payments out of your account!!!! Such a dishonest business and the service is not that great!

On 4/10/2026 at 1:47 pm Mastec was contracted to come and do a installation, in the process wires were cut and left exposed, multiple neighbors lost all service and when approached regarding the issue refused to correct the problem. When it was escalated to Cutis in escalations I was informed they would not be sending anyone until the next day, no supervisor was available and it is what it is. I will be posting this in may placed as exposed wires endanger those passing and the location is 200 yards from an elementary school. This is completely unacceptable! Exposed wires, kids and multiple affected does not warrant an emergency visit? What kinda of company does that!

This has to be one of the worst companies for internet. I was with them for years because where I lived they were one of two. Internet always went out of it got too hot or too cold. I got a ton of discounts but that only does so much. I moved and they offered me four months for free and about a year with discounts.. No thanks. They still call me to this day and I haven’t been with them two years now. Actually crazy. They wouldn’t email or give me any information to where I turn in the equipment at all. I had to drive three hours out of my way to find a store and turn it in. They are still trying to say I owe them around $50 to this day because it’s “late.” No information. A third party installed the internet and router and could never find there store or get information about a closer on. I lived in a small town. Actually insane. They said it would be handled and fixed. It hasn’t.

I would have been better served to go with DirecTV. The customer support amounts to a recorded self-help or chat service that almost never comes to a usable end. Run!!!! Don’t walk away from Optimum. If I could leave zero stars, I would.