Windstream VoIP Reviews

They gave me the hardest time to cancel and continued debiting our business accounts after the services were no longer in use. They continued to give me the run around about the refund and I spent numerous hours and emails almost a year just to get refunded a third of what they took.

Windstream can't seem to get their billing straight, and when they botched things up, they threaten to disconnect service. They are completely unprofessional and rude. Their agents call daily looking for more $ when we have a credit. Their agents don't put notes in their system, so every time we converse, we have to start from the beginning. So far many hours of wasted time speaking to their staff has done nothing but put us behind on our own work. It's almost like they do this on purpose to get more $ from us.

Horrible system, doesn’t work as advertised, numerous outages, particularly the call center features and reporting modules which seem to have been purchased by other companies and very poorly integrated. No support, high turn over, we must have had about 5 ‘customer advocates’ on 2 years, and I’m stuck on a 3 year contract with this company I willing to do anything about it. Sales, Installation were good, fast of course because they want your business .. but functionality, stability, servicing their product, and basically nonexistent feature set makes it an unviable product. Go with other vendors in this VOIP space and save yourself the headaches.

I mean there's the standard shady ISP stuff - refused to give me a copy of the contract, refused to install on inner wall despite charging me for that installation, rude, insulting people confident in their monopoly, tried to change the price on me by adding "services" without specifying what or how much only to find out they paywall basic router security measures built into the device, as well as the same functionality any Roku/Android box can do for 10 USD, whatever, hidden fees, extortion, stupid "We can't tell you what the taxes and fees on your bill will be" when signing up, all the nonsense.

Our phone service was down for 2 weeks due to Windstream improperly configuring their router on premise. They troubleshot this with the phone vendor for 2 weeks before resolving. We lost potential business due to this outage, and they had no sense of urgency to resolve the problem.

I had received an email from Windstream 5/4 with an offer to receive a monthly credit up to $50 because of a temporary gov't program which they indicated I was qualified to participate in. I've spent the last 2 mos. going back and forth with numerous representatives who, because of their incompetence, gave me very poor instructions. This resulted in ongoing promises that I am approved, but will receive an email when the credits begin... an email which never came. Because of their repeated instructions to re-apply, I was then dismissed by the program as I was classified as a 'Duplicate Subscriber'.

We had choice one/Windstream for phone lines only for nearly 20 years. Used to be affordable about $125/mo for three lines but service was always sketchy it took more than a day to get business lines back up! In the last couple of years prices steadily increased dramatically so we decided to switch carriers - did not sign a contract with Windstream so was month to month till we could get our new service hooked up, within the last couple of months the price increased to nearly $400.00/mo for three lines totally ripping me off! We had our numbers ported to a different carrier today so I called Windstream to cancel their services & was told I would be responsible to pay for services for an additional 45 days. Why would I want to pay for services I am not using. I do not have a contract with Windstream & do not believe I am responsible for any additional charges. They are totally trying to rip me off & strongly recommend not using Windstream for any services!!!!

Windstream is the only DSL service company available for my address. The price keeps going up and in order to have the internet speed I need, I am STUCK! They gave me a $5 credit just to turn around and increase prices by $3.40 so thanks for the $1.60. I wish I could go to CenturyLink for their guaranteed rate!

My lines has been on the ground since Feb 15 2021 due to ice and snowstorm. I have waited 3 days for a tech to come reinstall the wires back to the pole and to my home. The technician never shows and keeps canceling due to outage. No data. I have outage due to line tore off pole. But my neighbor got his service back 2 days ago.

It has now been 72 hours without my business phones and they don't seem to care! I have been on hold for 20 minutes waiting on an explanation! I do not recommend Windstream for any business!! And they just hung up on me.

I was told 3 days for a deposit refund back to my card. It's been 30 days. Customer service is pathetic. They lie to you to get you off of the phone. I was given 3 different answers...21 days, 28 days, and 1 to 3 days. The service is ok but if you call customer service plan on an hour.

This has been my experience with this company. You call report an issue. People you talk to are very good they create a ticket. Windstream texts a time they are going to work on issues at least 2 weeks in future. You wait all day for them. At end of day they send another text saying it will be a different day. This happens several more times and you wasted more days. Then they text saying issues resolved. When in fact issues aren’t resolved and they did not show up. So back to calling in issues. They drag everything thing out for months. I wish I had other internet choices. I would recognize going with another company if you have the option.

Own two businesses and have never left a bad review until now. Contract auto renews. Im paying $385 for phone service only. It will be $2,293 to get out of the auto renewed contract of which I have been a customer for close to 7 years paying this crazy rate. Their solution, “we will reduce your monthly to $150.” I think I have paid the 2k with overpaying $235 per month for 6+ years. I would never treat my customers this way. Called 2 years ago to try and get out and it was going to be $6,000 no lower rate. Unbelievable! You don’t treat your customers this way.

I had to close my Salon as of 4/29/2020 in Ft. Lauderdale Fla. I called Windstream to disconnect my phone service. Today I got a bill for May 2020, I dialed my salon number and it just rang, not disconnected. My husband called customer service and asked why we got a bill when the service was supposed to be disconnected. They replied we were responsible for the bill until they disconnect it. How is that possible or even allowed. The service was terrible anyway. Always going out.

After 10 months of off and on Internet service, speeds as low as 2mbps and constant drop-offs I left. Now, WS is refusing to release my tel number of 18 yrs to my new carrier. I've been forced to file an FCC complaint, so that I can get my number back. Terrible company!

We are a medical office and I'm always calling for VoIP repair services. The last two times I've had to call the service was horrible. These people don't care. It's been several days now, still not fixed.

Our company placed an order for internet/phone service in 11/2019 as we were moving on 1/1/2020. The order included porting our current lines from Comcast to Windstream. Everything "should" have been ready to go on 1/3/2020. We received internet service the second week of January. It is now a few days away from MARCH and still our phones have not been ported. All we get is excuses and delays. Luckily we still have the Comcast service at our old facility so we are able to transfer 1/2 our calls to a cell phone, but we still can not receive calls directly. If we wouldn't still be paying for Comcast we may be close to being out of business.

I had a phone installed in June 2018 due to having no cell phone service in my location. The technician that installed the phone left the phone line on top of the ground and said someone would be coming to bury it underground. After phoning Windstream three times over the next several months and getting excuses that they were behind my husband finally buried the line himself. We still have not gotten a call or any response on this issue and it has been almost a year! Now over the past few months our line keeps dropping calls and we often can’t get a dial tone.

This is a terrible company that takes advantage of you every way possible. They were charging our church $240/month for VOIP service! We finally switched to Phone.com for $140/year! How could a company do that? Not to mention when I called to disconnect, they said there is a 30 day notice, meaning they were going to charge us for two more months of service, despite the fact that we were just a few days into a new month. Good companies would be giving you a pro-rated refund for the rest of the month rather than charging you for the whole month and an additional one. Unethical business practices to say the least. Do not even consider this company.

I will NEVER work with this company again. Constant tickets with services down, lack of urgency in customer service. NO ONE speaks clear English, Allison the sales rep only gives a damn about making sales, once you're a customer don't call her for help she will laugh in your face! This is a terrible company. Please stay away from them.

I placed an order to have my internet speed increased from 6 Mbps to 12 Mbps in September of 2016. It is now February 24 2017 and I am STILL WAITING. I've been told that the engineer has to do something to the box down the road to make space to put more "pins" in to accommodate the higher speed. My service was scheduled to be installed at the beginning of February but wasn't. I called to talk to a supervisor and was told one would call me back, but nobody ever did. I did receive an automated call telling me that my service was rescheduled to be installed on February 24 2017, and the day has come and gone and nothing, no phone call, nada.

Our entire corporate phone system has been completely down 7 times in 2 months. They seem to be more concerned about me getting a "ticket number" than solving the damn problem. The technicians get it fixed eventually but as I am paying for advertising plus a plethora of employees to sit on their butts with no money coming in. It's like someone taking a vacuum cleaner and sucking the money out of your checking account while not getting a paycheck. I'm done Windstream. Bye bye.

We are a small company and recently learned our 888 number was not working. I contacted Windstream to have the line repaired. They told me they no longer have that number, that it was ported over to Verizon in December. This port over was never requested of us and we don't have an account with Verizon. I assumed Windstream made a mistake, no surprise there, and contacted Verizon.

We called Windstream to port our number in September 2015 so that we could switch companies after 3 years of service with them. They didn't get the correct information and we were then without phone service for a FULL WEEK. We are a small but extremely busy shop. People could not get in touch with us. Translation: lost loads of sales. We made NUMEROUS phone calls to the company.

I work as a network operations control agent for a VoIP company. My job revolves around calling carriers and monitoring dedicated circuits so people have reliable phone service. If I have to call anyone, it's because stuff broke. Many of the carriers I call are CenturyLink, Comcast, Verizon, Mammoth Networks, Time Warner Cable, Level 3, XO, Cox Communications, and etc. Windstreams equipment goes down A LOT!!!

Windstream put one obstacle after another to prevent porting of my telephone number. They even went so far as disconnecting my phone. It took me hours on the phone to get it reconnected the next day. Then they rejected the porting stating it wasn't an active number. Then they assigned a new account # and PIN # (I never had a PIN # before) that they suddenly required, but they didn't have the new numbers available for a week. Then Windstream rejected porting because they needed the Pass CAPP code.

I pay for a bundle. It is $59.99 per month and includes local calling, unlimited long distance, all calling features, as well as 3mbps DSL. Well, first of all, it's not $59.99. It comes out to $87.99 a month after FCC charges, local taxes, this that and the other, blah blah. I have had Windstream for 12 years but we moved to this home about 4 years ago and since moving to this one, it has been constant static on the line, especially after it rains. They said they could give me up to 6mbps DSL but I never could get that so they dropped me back down to the 3mbps speed but I can't get that either. I get maybe one on a great day and most times, it's like 0.27mbps. Internet drops constantly and then comes back up a few minutes later. They send technicians but nothing gets fixed.

In January, I switched my LD carrier to a Windstream bundle of landline, unlimited anytime LD and DSL. The first bill was correct and I assumed all was good. The next bill arrived and all seemed well until I received a bill from Sprint for 2 LD calls totaling $97.00. Sprint claims Windstream routed the calls to them but of course Windstream denies any problems and can't explain why it happened. So at this point, I am afraid to use my landline for LD. To compound problems, because I am not a Sprint customer, they charged me over $5 for the 1 minute call and over $1.18 a minute for the other call. I would appreciate any suggestions to help resolve this matter.

I created a request to port a telephone number from one of our locations to another. Windstream is our voice provider at both locations so this should have been very simple. The ticket was created on 12/10/2012. Today is 1/3/2012 and the port still has not happened. They promise each day that today will be the day that they will get the port completed and each day, it is not done and no one calls to say why. If I call for status on the ticket, they place me on lengthy holds and tell me that there is no information available that they can see for why this is not done.