Windstream VoIP

Connection is not good. Have to constantly several times a day re boot. Not happy didn't receive the $200 visa promotion as advertised. Located in Odenville Alabama. Numerous staying connected issues for their internet service. Want my $200 and they need to fix problems on eternal hold when trying to reach support. Help.

This is by far the worst internet I've ever experienced, we're paying $80 for less than 20 mbps when we're supposed to get 50 and even that's a rip off. Every Sunday at 11:26am the internet will shut off and won't come back on till 10 minutes later. There could be only one thing on the internet & as soon as another device connects to it, the latency jumps and the ping exceeds over 500. I've had 5 different people come out to "fix it", each time they'll criticized what the last person didn't do & claim "I fixed it for you".. Avoid this service!

The internet always cuts out in the middle of things. It is terrible for gaming, it is terrible for tv, and it is terrible for everything. DO NOT USE THIS INTERNET PROVIDER. The internet is so bad that my school's wifi is better. There are over 400 people on the wifi. In summary, DO NOT USE THIS TRASH!!

I had a internet and home phone bundle.. $50 for internet and $20 for a phone line. I never used the phone line and request for it to be taken off. It was not taken off both times that I called, after being told they would remove the line I was still being charged $20 a months. I was paying over $85 a month after tax... They couldn't simply remove the phone line.. so they changed my service from $50 for the same internet and speed to $67 (additional $17) then credited me $17 for one year.. So basically for one year I will pay $49.99 plus tax and then will be charged the same price as internet and phone... They have loopholes to keep you paying the price that they want you to pay. *** Also if you look at their internet plans they advertise starting at $29 a month.. They told me a $50 plan is the cheapest available to me. Ridiculous!

When I first got service my download and upload speed was the same (238mps) as I have a fiber optic wire. About one month ago my upload speed dropped to 100 and then to 40 then to 20 and back to 40 or 50. Some days it is only 20. When your technicians, Roy and Paul, came out to fix it, they did all they could to try to fix my upload speed. But they could not solve the problem. They changed the modem and the white transfer box and that did not fix it. Paul said a tech told him the problem is in the line itself, which makes sense because when my upload speed dropped from one day to the next, I had the same modem and same white box. Now, either there is a problem in the line or I am being throttled. I would appreciate it if someone would fix this. If not, I will have to complain to the Better Business Bureau and online and start to find another Internet provider.

They gave me the hardest time to cancel and continued debiting our business accounts after the services were no longer in use. They continued to give me the run around about the refund and I spent numerous hours and emails almost a year just to get refunded a third of what they took.

Windstream can't seem to get their billing straight, and when they botched things up, they threaten to disconnect service. They are completely unprofessional and rude. Their agents call daily looking for more $ when we have a credit. Their agents don't put notes in their system, so every time we converse, we have to start from the beginning. So far many hours of wasted time speaking to their staff has done nothing but put us behind on our own work. It's almost like they do this on purpose to get more $ from us.

Horrible system, doesn’t work as advertised, numerous outages, particularly the call center features and reporting modules which seem to have been purchased by other companies and very poorly integrated. No support, high turn over, we must have had about 5 ‘customer advocates’ on 2 years, and I’m stuck on a 3 year contract with this company I willing to do anything about it. Sales, Installation were good, fast of course because they want your business .. but functionality, stability, servicing their product, and basically nonexistent feature set makes it an unviable product. Go with other vendors in this VOIP space and save yourself the headaches.

I mean there's the standard shady ISP stuff - refused to give me a copy of the contract, refused to install on inner wall despite charging me for that installation, rude, insulting people confident in their monopoly, tried to change the price on me by adding "services" without specifying what or how much only to find out they paywall basic router security measures built into the device, as well as the same functionality any Roku/Android box can do for 10 USD, whatever, hidden fees, extortion, stupid "We can't tell you what the taxes and fees on your bill will be" when signing up, all the nonsense.

Our phone service was down for 2 weeks due to Windstream improperly configuring their router on premise. They troubleshot this with the phone vendor for 2 weeks before resolving. We lost potential business due to this outage, and they had no sense of urgency to resolve the problem.