Verizon VoIP

Verizon VoIP

 3.7/5 (84 reviews)

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Overall Rating3.7 out of 5
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About Verizon VoIP

Verizon VoIP (Voice over Internet Protocol) helps small, medium and large businesses route and manage calls. Prices start at $35 a month for one to 10 VoIP lines. Features include call forwarding, voice mail, monitoring, productivity add-ons, on-hold music and mobile capabilities. Customers can also get discounts for bundling services.

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 24, 2023

Just switched my phone service to T-Mobile. When I went to close out my service with Verizon they told me I owed them 1600 for cancelling a contract. I never knew I was upping into a new contract. This is unfair to the consumer with no notification of renewing a contract. If I had known I would have stayed with Verizon till the contract was over. This is deception to a consumer and should not be. I am canceling the service due to their pricing. Not only that but I had digital voice. which was causing issues with my cell phone. Tried to get a resolution but going back and forth with unresolved issues has cause me to stop.

Also my phone number when called from Comcast phone would say that my number did not exists. That was happening since I had Verizon over 6 years. Got fed up and just let it be. These are the other reasons I chose to take to another vendor. So it is OK for them to give incomplete service but the consumer has to suffer getting out of a contract. I feel very taken advantage of as a consumer.

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Verified Reviewer
Original review: May 2, 2023

@Verizon is so stupid. They keep mailing me to say they cannot contact me digitally - because they will only use the phone # they assigned to the MODEM which IS NOT A PHONE despite repeated contacts to give them actual emails and phone#. Thus they will overcharge me $10 a month because THEY can't get it together to use the phone # and emails provided to them - or I guess really they intend to FORCE me to get my phone and all services with them. I will not get all services from ONE company again - after a lengthy outage during which I had NO access to 911 or my husband's doctors in case of a health crises. Phone one company. Internet another company. And if that means I have to give Verizon a $10 you are stupid fee, I will. But be aware - they are pretty stupid.

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    Verified Reviewer
    Original review: Nov. 24, 2022

    Verizon wireless is the worst ** phone service I've ever hide in my life. When you call to talk to a customer service agent you get some stupid foreigner or a stupid automatic system. This is ** ridiculous. You are the worst phone service in the world. I would not recommend to nobody.

    3 people found this review helpful
    Verified Reviewer
    Original review: Sept. 13, 2022

    I used to have Sprint before Verizon. I fail to see how when acquiring another company and incorporating its assets into your own how it is possible for the service to get worse. I rarely had service interruptions when I was with Sprint. I might have gotten 2-3 dropped calls a year. With Verizon, I get dropped calls 2-3 times a week and I lose all access to internet periodically throughout the day every single day. I don't live in the middle of nowhere, I live and work in Midwest suburbia so there is absolutely no reason why Verizon service sucks so much. Will be getting a new service as soon as phones are paid off.

    2 people found this review helpful
    Verified Reviewer
    Original review: May 11, 2022

    I'm a Sales Manager for an e-commerce business. We have 7 phones connected to our current network, I ran the One Talk - Use the Site Qualification and Validation Tool test several times a day after the owner of my company installed this One Talk system. The results that I received aren't accurate in my opinion because you constantly receive different results I must add even though I have all ports open and no antivirus programs running on that system so there's no reason for these phone issues that we're experiencing other than Verizon having issues with the software on their end, this is the only conclusion that I've come to.

    Now for the customer service support during this experience so far has a score of ZERO the only time our Verizon Rep helps is if we're connecting new devices or phone numbers. My Boss had me order new updated desktop phone models because he thought it might be the phones not communicating correctly, the Verizon Rep got back to me right away for that though hmm, I'm still waiting for our Verizon Rep to get back to me so we connect these phones after numerous attempt's to contact her, this has been going on for three weeks now, not only that I asked for troubleshooting help to try and fix these phone call issues with no call back and or resolution regarding our call issues, that's great customer service isn't it? = SMH!!

    The One Talk phone service is NOT reliable to say the least we have dropped calls the phones rings you answer the customer can't hear you or you don't hear the customer while the other phones on the network keep ringing after you pickup the call??? You're forced to reset the network numerous times a day, this is fun needless to say while trying to run a multi-million dollar sales department.

    I was forced to write this negative review due the experience and in hopes that Verizon will back up thier product and train their staff that when a customers has an issue take care of them don't just sign up new customers for commissions. I warn customers that are considering implementing the Verizon One Talk system to their business please heed my warning and run away as fast as you can!!! "DO NOT GET THIS SERVICE".

    6 people found this review helpful
    Verified Reviewer
    Original review: Nov. 10, 2021

    Contacted Verizon to update my older router. Was told there is a newer router, so I bought it, plus I was sold to upgrade my land lines to BUSINESS DIGITAL. This was 2 weeks ago and now unable to speak to ANYONE. We need help. For example, when customers call, 75% of the time, we cannot hear our customers. Unable to set up Speed Dial. Unable to TALK TO ANYONE!. My company spends a sizeable amount of $ every month with Verizon 20 cellphones, 10 landlines, FiOS internet at 3 locations. I will CANCEL THEM ALL! They are quick to sale you product, but after that, they could care less! BTW: The tech did not have the new router which is clearly on the work order. He said wait a day. It has been over a week and NO ROUTER!!!!

    8 people found this review helpful
    Verified Reviewer
    Original review: Sept. 5, 2021

    Verizon bought XO which bought Allegiance years before. Both XO and Allegiance were outstanding business phone companies. Any issues were quickly resolved by both. I was with Xo Allegiance for almost 18 years, then Verizon bought XO. Phone service quickly degraded and when I tried to get resolved I spent months trying to get someone to the time I finally got someone to talk to me I already had an order in to a new company. Just before the switch, Verizon sent me an email stating they fixed the issue....LMAO....Nope you didn't. No worries. I was done. Or was I? It took me 5 months to cancel my service and I had to keep paying while I was waiting. The only way I could finally get my service cancelled was to quit paying...then they called me, finally. Now to add insult injury they are trying to charge me late fees for the "last month of non service". Don't walk, run away from this company and their products. They are horrible.

    7 people found this review helpful
    Verified Reviewer
    Original review: July 27, 2021

    Verizon Business is terrible to work with, even though they sound great when you call them to sign up. I ported in a placeholder number 2 months ago when I signed up for a new service for my business. I then ported in my main phone number. Now, I am trying to port out my placeholder number and Verizon won't release the number. They say the account number is incorrect, even though it is correct. When I call Verizon they refuse to confirm why the port is getting rejected. I am really stuck in the middle here. I just asked to speak to a supervisor and was told the supervisor could not help me (the supervisor would not come to the phone). Really bad service from a bad company.

    6 people found this review helpful
    Verified Reviewer
    Original review: March 8, 2021

    We had the same Yealink phones with another company, but our lease was expiring so I switched over to Verizon, because they are the greatest phone company in the world. But their software is so backwards and inflexible on the VOIP Business Class phones, they cannot create internal extensions so we can call each other in the office, or transfer calls. I have probably spent 15 hours on the phone with their tech department, the best they can tell me, I have to buy a $35/month phone line for every internal extension we require, what a joke this company is, very deceitful and sketchy for a billion dollar company.

    13 people found this review helpful
    Verified Reviewer
    Original review: Feb. 19, 2021

    Small medical business that requires VoIP, in particular voicemail. To date, the system has completed failed once, and most recently, the associated voicemail is not working. When I attempted to contact customer service, I was informed the technical assistance was only available M-F till 5:00 PM. Absolutely unacceptable for any small business, let alone a business that provides medical services. We will be moving on to another provider. I would strongly advise others not to use this service.

    8 people found this review helpful
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    Verizon VoIP author review by Ellen Muraskin

    One of the top wireless telecom and Internet service providers in the United States, Verizon offers customized VoIP services for businesses.​

    • Verizon for small businesses: Verizon's small business VoIP offering combines on-site installation, voice and data up to 100 MB, equipment configuration, 24 x 7 service and remote technical support for 25 lines or fewer. Service-Level Agreement includes a four-hour time to repair for first-priority support calls.

    • Keep your PBX or key system: Business Connection works with existing PBX or key systems.

    • Other features: Verizon also offers Web, Voice and Video Collaboration tools, with a pricing model that can be based on ports rather than minutes.

    • Use with WebEx: Verizon's Unified Communications services partner with Cisco's WebEx, for meetings that can share documents, chats, and video as well as voice and integrate with attendees' calendars.

    • Global reach: As a major telco, Verizon can supply emergency, directory and operator services for VoIP customers in the U.S. and in 15 countries in Europe and Asia.

    • Simplifies operations: Verizon offers bundled services such as Internet access points for Wi-Fi along with VoIP, making it easier for businesses to streamline and simplify operations.

    • Consultants available: Users can consult with Verizon representatives to determine the best services for them prior to purchasing a customized VoIP and related services package.

    by Ellen Muraskin VoIP Advisor

    Ellen Muraskin has been writing about telecom and IT since 1993 when she joined the marketing department of Dialogic. In 1996 she joined the editorial staff of CMP’s Computer Telephony Magazine, rising to Executive Editor before joining Ziff Davis Media to launch the VoIP topic center of their site. She served as senior copywriter for IT infrastructure company Raritan and has written and edited for several publications.

    Verizon VoIP Company Information

    Company Name:
    Verizon VoIP