Total Merchant Services

I have returned the equipment a year and a half ago, and I should not be a bill or collection. I closed the account on May 15 of 2018 and ship the equipment back to them on May 16 of 2018. After a year and a half later I got a collection for the equipment. I call the collection company (Southwest Recovery Services) and North American Bancard to get this resolved. I can provide them the receipt, but they told me to provide a confirmation of delivery date since I have to return the equipment with 10 business days. I call UPS, but they only keep the record for up to a year. How can I keep track of this if they send out the collection a year later? It is not my fault for them not able to process the returned equipment correctly in a timely matter.

So was using Elavon Merchant Service Charlie with Total Merchant Service came in and compared merchant statements and said he could bet them by 150.00 per Month. Well he did not tell the truth it was more. So after 2 months I stopped using Total Merchant Services and went back to Elavon (Costco) closed the account on 4//9/19 and never heard from anyone an till 4 months later when thy charged my bank account $1084.00. So I called and they said because it's 10 days beyond the date the account was closed that I am just stuck with the equipment. I have no need for their equipment so i'm just out $1084.00 Just an FYI don't trust their reps or the company (Total Merchant Services).

Management of several turnkey construction projects in various chemical production plants. Management of engineering and construction projects. 11 years spent in China, particularly in environmental protection projects.

I haven't used their services for years and cancelled the account. They still take out $39.95 a month for my account and it's impossible to reach someone who can cancel my account. They have a person assigned to your acct that is great until you no longer want to use the company, then they no longer respond or help you. Stay away.

Used Total merchant services for 9 years with no significant issues. My complaint comes from the Authorize.net virtual terminal. They use no less than 3 companies to process the payments and not one of them will communicate with the other. On May 28 I noticed a Global Payments $1050 withdrawal from my checking account. I contacted the bank who referred me to gave me the number to Global Payments who referred me to Authorize.net who referred me to Total Merchant Services. They did a little research and informed me there were 3 refunds for $350 each approximately 4 days earlier. When I told them I did not make them nor did I authorize them they asked for the Authorize.net summary for the month. There were no refunds processed in that month and in fact in 9 years I only processed 1 refund.

I am a very small business and started my small hairstyling business from nothing. I was using Square to process my transactions, David ** entered my salon offering rates that “beat Square any day!” Me being naive and trusting ended up in a nightmare using Total Merchant Services. I ended having to pay $700 for a service that was normally free to me through square. I was devastated and felt like I was completely taken advantage of, stay VERY far away from these people, my only hope now is Karma.

When you fill in a form, one question of which is "What does your company do?" and you answer "Web designer" you don't expect after accepting us, and processing the first few payments to have your account canceled because you're a web designer! WITHOUT NOTICE! TMS, the poster child for everything you've come to hate about merchant processors.

At all cost stay away from this company. Very poor customer service this past few years. Agent hung up the phone on me for asking about my charges, charges with their services that they don't inform you on, charges that were not made clear, and just poor communication with their clients. To top it off they were suppose to send me a package to return terminal and it was never sent and supervisor did nothing about it forcing me to yet again pay for shipping when they owe me already $700. Horrible handling and deception from company.

Total Merchant's price, fees, and cost of the system made it very attractive. And their customer service team has been very helpful and my interaction with them has been great. We had issues with things not working right. I call them and they walked me right through what I needed to do and take care of it. We got the system in March and we’re seeing the potential to get a lot of impact out of it, tracking, and breaking ourselves down and giving us a better breakdown on everything. We’re still learning it.

Total Merchant Services has better rates that I felt more comfortable with, but I had a little rough start with them. I was having issues with the processing with the little PayAnywhere device, my little processor that I carry with me. Supposedly my email was already connected with another processing company and all at the same company but with AmeriBanc. They couldn't use the same email for both accounts so they went ahead and sent out a couple of tickets to the technicians. It took a while for them to get to the point of making the device work. However, it has been good since. The process had been smooth and I'm really happy. I carry the PayAnywhere with me anywhere I go in the US. I was in Texas not too long ago and it was really convenient for me. I have my cell phone with me most of the time and the PayAnywhere is handy whenever I need to use it, especially the next day deposit.