I’ve been pleased and completely satisfied with Total Merchant Services. I bought a business two years ago and they were what the previous owner was using. With the reputation that Total Merchant Services had, I stayed with them. Their reps were always helpful and they answered my questions whenever I have them. I was training on Total Merchant Services two years ago and I have the same employee that I started with that time. We seem to be doing just fine with it. They’re doing a good job.
The gentleman I went with suggested that I use Total Merchant. He has taken care of it all and that’s one of the features that I wanted – to not be the one to call them if I had issues. The one I have is for credit card processing. While I do not have reliability issues with it, there are features that I don’t like or need. I also don’t have the ability to send an email with a link for the client to process their own card. From my understanding, my representative is working on trying to gain this for me. Their product is always performing well so far. I haven’t had any problems with it.
We had a gentleman come in from Total Merchant and offered us a good rate. At the time, it seemed like it was a good deal. But now, the rate is very high. We’ve only been here at the restaurant for two months and we’re trying to figure out everything as we go. After we did all the initial fees, things got really too much. The very first fee was close to $300 and I didn’t expect it to be only a month in. I wasn’t happy with that because they’re taking a big chunk of my money, so we’re trying to shop around. Also, the deposits don’t go in right away. For instance, I had a party on Thursday and I ran all the credit cards. We were out of here by 10:30 at night, but I didn’t see the deposits come in until Tuesday. I’m trying to figure out why it took so long.
We have the Groovv Flex and it’s a horrible machine. It doesn’t work well at all. I don’t know how to handle it pretty much and I let my brother handle it because I’m the chef and the owner. Every time I look up, it’s either the machine is not processing or working the way we wanted it to. I was also trying to print out the report and I couldn’t do it because it was not going through. The internet wasn’t connecting to it. It’s such a pain in the butt. One Sunday, a couple of weeks ago, we’re a busy house and a lot of people were in. When people paid, the machine went down on us. We couldn’t call anybody because Total Merchant isn’t open on Sundays. We really lost lots of dollars that day from not being able to process the credit cards. Even today, when a client comes up here to pay, it would be a mess. It’s so disappointing. I’m greatly dissatisfied with Total Merchant Services.
I purchased a new software package and it is a cash register, inventory, website, email and marketing tool. And they recommended a different company for our processor. We had a lot of difficulty with them over about a four-day period. So, I called and asked for somebody else and they suggested Total Merchant Services. Everyone seems to be very friendly and they’re working to get things done in a very timely fashion and I’m impressed. Everything has been excellent so far.
The customer service of Total Merchant Services was good and I didn’t have any problems with their equipment like I did with Square and another company. I opened my store in May and my sales have increased since I've had them in June. Their pricing is good and I’m glad that they have people that answer their phone. They are unlike the other two companies I had to work with who would leave a message to leave your number so they could call you back and you never hear from them when I had problems or questions. Overall, it has been an excellent experience.
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Total Merchant Services reached out to us and we were with them for about three years. The setup process was streamlined and there were no issues. They allowed us to process credit cards and they were invaluable during the time. But we switched because I found a wholesale company and so my fees just went down by close to $200 a month.
I picked Total Merchant because at that time, they offered the very best rate. I will be going on my fourth year with them and the support has been outstanding. They have their act together and they are a very impressive and valuable company to us. I very much enjoy them and I let other people know how wonderful my experience is all the time.
We were looking for a credit card processor company then and we went with Total Merchant Services. They have a fair price and their customer service has been very helpful. I've been with them for three years now and I find them very valuable.
I’ve had excellent service anytime I’ve call Total Merchant Services. I'm very pleased with the service I get. They are very helpful and they have been very valuable to my company. Customer service is excellent. I have other companies call trying to get me to switch and because of the service I get I don’t even look elsewhere.
I worked with Total Merchant Services for a couple of months. I've decided that I wasn’t going to be using credit card at this time so I had to cancel my account. Their customer service reps were always professional, polite and prompt.
Total Merchant Services reached out to me at the right time because I just started and I was looking for a way to do credit cards. But I’m out in the county and I don’t have phone lines. I do a mobile service with the lawnmowers and small equipment but I need something universal where I could take the credit cards and do it on-site or off-site. I have no complaints at all with their customer service. They’ve been very helpful anytime I’ve needed it and everything has worked great since I’ve had it. I’ve been with them for six months. The ability to take cards increases my customer base and makes it easier for my customers to pay me. They’ve been very valuable.
I liked what Total Merchant Services had to offer, and the machine was new and available. I had to switch to a machine that would accept chip cards. The percentages they told me they were going to charge seemed to be more reasonable than what I was working with. Customer service has been great. This year, I did my compliance and had confirmation that I was all set to open in the spring. Then the day that we opened, the credit card machine didn’t work. I called, and the rep was able to get it taken care of on the second call. They told me at first that they are not able to take care of it until Monday and I called on Friday because they were closed over the weekend. It didn’t work and I said, “I need my machine.” I called the person with whom I opened the account with and got it taken care of the same day. It was wonderful and I'm very happy with the company.
We have used Total Merchant for a long time and they're excellent. I have one terminal with them which sometimes works and sometimes doesn't. Maybe the internet or something inside it is wrong. But we like the rate and the service is very good. We also called before and they solved the problem right away.
Several companies called me and said they’re ready to hook me up. But I don't get $5,000 a month yet. I'm a small business. Total Merchant Services offered the debit card reader that all the major stores use and they offer it to small businesses too. They’re absolutely amazing and fabulous. They sent everything and didn’t charge me for any of their services. I even called and got a tech support on the phone.
I have been working with Total Merchant about a month and I noticed the change the very first day. I was using Square and I don’t get a printed receipt. With Total Merchant, it prints a receipt where they put my address and business name. They also have a fantastic reporting service that I can see online. It literally took me 15 minutes on the phone at most to do everything that I needed to do. The first card reader they sent didn’t do debt. I miscommunicated. And when I realized my error, they said, “Oh, no problem.” And they turned around and sent me another one plus a return receipt to send the other one back. And immediately, too, with no charge. I know that cost them money to do it. And I don’t have to pay for paper for the printer. It’s crazy good. I’m super happy.
I knew the guy that turned me in to Total Merchant Services. I have used them for a year and a half now and they have helped the company. I had to call in because of the downloads and they worked quickly. So far, my experience has been good.
When we had the merchant processor previously, it was through the bank we were doing business with but we switched banks. We needed to change our processor too so I decided to take a look at everything that’s available. Total Merchant's fees were excellent and they were providing the terminal at no charge which was a plus. When I’ve had to call one of their technical support people, they’ve been outstanding. We run through a DSL line and we were having some problems with our AT&T DSL, so we had to switch things over to the phone line. They were very helpful with that and also, as far as a credit card that didn’t go through correctly, they fixed it. Everything has been really handled very professionally. I’m one of the first people that want to pat companies on the back when they do a good job and we’ve been really happy with them. They're everything I expected and more. I’m really happy I made the switch.
We had just switched in the beginning of last month and so far our experience with Total Merchant Services has been really good. We haven't really had any bumps on the road to have to contact them for any other reasons. Jack was the guy who was taking care of us. He was the regional director and was really nice. Then he called Wades one day and then they scheduled a time for him to come in and then we were set up from there. Tanya from customer service was really good. When you have a question, she always knows what the answer is. We didn't have a PIN pad before and have one now. I don't mind swiping it over on the side of the desk but it's more convenient for the customer. Also their rates are better as far as the processing fees.
Mark got me signed up with Total Merchant Services over the phone. I'm real comfortable with them and I trusted Mark so I switched over. Getting one for the business and almost felt like I couldn't get through, I was troubled but they were friendly, informative and raid on it immediately. It's more affordable, more welcoming, reassuring and entertained all my questions. Professional and efficient. So far, so great.
Original review: May 24, 2017
I had this account for over two years possibly more. It was a Co-signed account based on my credit not being the greatest. I was ill a few months back and the account went into a hold while I was in the hospital because I had lost my checkbook and bank account changed so balance of under 100 wasn't paid. When I finally was able the resolve the issue I contacted Total Merchant Services and was told to pay the balance and the account would go back to normal to start accepting payments, I was not only told but guaranteed the account would go back to normal standing. Got a letter of unapproved the next day. When I reached back to them they told me they did a hard copy credit report without my knowledge or approval on me. So I was not approved based off my credit alone and they did not include the original cosigner on the account.
After hours of going back and forth they later realized they messed up bad and agreed to put my account back on with just me alone and not a cosigner knowing my credit was below what they would approve normally. I was told I would be fine as long as I follow guidelines which I always did and they will not shut me down based off my credit in future and would work with me. Here we are a few months later and they canceled my account based off my credit which still is low but actually higher than before. Never have I ever had a chargeback or anything bad with this account and have had it a long time.
I have orders I need to place today and this has become a nuisance to me and my business as I'm losing money now trying to resolve this issue. They told me I cannot even talk to the manager of customer service Nicole who handled this issue originally because quote unquote "I'm a risk," and they have discriminated me completely. They should be called Total Discrimination Services not Total Merchant. I am also filling a complaint with Better Business Bureau and Consumer Affairs Financial Bureau who already understand my hardship. I have documents to prove all this and if this doesn't get resolved soon will submit to them.
I was very happy with Total Merchant Services but things happen and I’m no longer with them. Instead of charging $2,500, I returned it. So I called the company and they said it was going to take seven days to do it. I told them I needed to do it right away because I am going to use the money and I can’t wait. When I tried to use the card again, it didn’t work. I called and they said they terminated my account. I already sent the machine back. It was my fault because I made a mistake. But it was good before that. First, the free equipment, processing fee and the rate was a lot lower and it didn’t take too long to do the money transfers to the account. Money was available right away. I called a couple of times and the personnel was very knowledgeable. I was very pleased with it and it’s a very good company to do business with even after what happened.
People use the card so it's a necessity in life now if you have a business. I have a hair salon, so I have to have a credit card machine. I was with another company for a few years and when my contract ran out I went with Total Merchant Services. I reached out to Total Merchant Services through a gentleman here in my town that was dealing with them. He said he has a good company for me, so I went with him because I could talk to him in person and he can help me whenever I have a problem. I'm a one-person salon and I don't need the big transaction machine so when we all had to change over, they found another way for me through the roaming jack and they worked with me on that to help me keep a system.
I've talked to their reps a few times, like when I had a mistake on a transaction and I needed to fix it immediately, and it has always been good. I've been working with them for about five years and I'm totally happy with them. They're reasonable on my charges. They're as adequate as you can get. The transactions take transaction time. That would be my only thing. I would love to see the money coming to my account faster but that's everybody's wish.
Total Merchant was a better company and they had better rates which were the reasons I switched to them. I use them for everything. I have an e-store, I do credit cards and I have a brick and mortar store. There seem to be more help and support if I have problems. I had a sale on my e-store and everything was approved but it hadn't been captured. So I called to find out if there was an issue and they helped me walk through it and capture my sale. We had had some storms and flooding and I had waited a few days to make sure that it wasn't a problem on my end like my internet being down. In less than 10 minutes, everything was fixed.
The rep also made sure that I was PCI compliant and she told me that a payment was due in August and another one shortly thereafter and we can combine them. She emailed me the form and I faxed it back to her after I filled it out. She was very helpful in getting things done and making sure, to the best of her ability, that I was where I needed to be in compliance with everything. It was a good experience and there was no yelling and screaming.
Also, if I've had any questions, I've been able to get whoever I needed to get. The only hiccup is that I've been trying to get a hold of the man that originally signed me up. I had to get out of the deal with the other company and there were some things I had to do and he was helping me with them. But he had to go and help other people and do some things. I can't get a hold of him now and I called in and was trying to find out if he still worked with Total Merchant and they reached out and sent him an email but I haven't heard anything yet. As a whole, I've been very satisfied. Things have been resolved quickly and efficiently. Total Merchant is more honest than some that I have talked to and dealt with, they have good equipment and their people are knowledgeable. I would tell other people to definitely give them a call because they are very helpful.
We've been using Total Merchant Services for eight years. They're very important to us especially more lately because a lot of people don’t use checks or cash. The system is really easy to use and recently, I switched to online billing processing so people can simply click a link and it connects with my scheduling system and everything is taken care of. I don’t even have to touch their credit card or have their number so it's even better. I also like having a phone app backup.
On the other hand, I used to have the terminal before I had an app. They did not notify me of other services or processing methods available so I left them for about four months. When I called to return their equipment, they asked why I would do that and I said I wanted an app on my phone or a swiper. They said they have those services which I should have been told six years ago. I switched to Intuit and I had a different swiper with them but I absolutely hated their billing system because they would charge every day instead of once a month. So they were nickel-and-diming me to death.
I then started using a new scheduling system with Total Merchant last year. There's a company that is integrated with the system and I intended to switch to that company. I tried calling Total Merchant and they didn’t know whoever I called, and didn’t even know what I was talking about. I was at a convention and I went up to a guy and told him my credit card history and he asked for my number. He said that I'm with them and I told him that they changed their name without telling me. I told him that they should be able to communicate with me better. But other than that, I love their process and service.
Total Merchant Services was fairly competitive and we liked the services that they offer. They were one of the companies we contacted when we were looking for a vendor for our credit card payments. Their customer service reps were very professional, friendly, and helpful. Every time I've called them with whatever issues I was having, everyone's been great to help me resolve it. We've been working with Total Merchant for three months now and it's doing exactly what we hired them to do. All in all, it has been very good.
I’ve had a different company in the past. They were good but then, their rates were through a bank and weren’t as competitive as Total Merchant’s. Most companies that try to service this area are home-based in other states. We're a seven-day a week tourist business and Total Merchant swears they can help you out in a day. Mike, the guy from Total Merchant Services, is actively here in Charleston and is a tremendous problem-solver. He never fails to answer the phone when needed. The best part about having them is the fact that I can stay up and running even when something happens with the machine. I don't lose business. I have to order credit card tape and they seem to get it together.
With Total Merchant, the equipment was free as long as I had so much in sales. I’m happy with it. Plus, their customer service is very helpful. I have been with them for about three months and it’s been great.
We've been with Total Merchant Services for three years and I have one customer service representative whom I go through and he has been awesome. He deals with them and helps me when I need something. I've already recommended Total Merchant Services.
I've been a member with Total Merchant Services for some time now. They were very helpful in terms of what I was actually looking for. In processing the credit card, they did not require me to maintain a certain amount and be put to a certain limit, so I like that. Furthermore, I could always call the customer service reps any time I had any questions about the statement. Whenever we had problems with the terminals or not batching it out, we could always call and reach out to them, and somebody was always able to walk us through and try to resolve any issues.
They've been very valuable to our company. They've been genuinely concerned about what we're doing, and they certainly made me feel very welcome. There were a couple of guys there that spent a lot of time with me and I remember Robert because we were emailing each other back and forth until we got things squared away. Just recently, we've got another thing going with them, with another terminal that's mobile. We could take it anywhere we go, and we don't need a phone line to operate it. That was really a big plus because there aren't too many merchants that offer anything like that.
I was initially signed up through a third-party processor who use Total Merchant Services. But I got tired of dealing with them so now, I’m just dealing directly with Total Merchant Services. I called them when I had various questions, when I was worried about seasonal status, and when there was a charge that should’ve been made and we got it all taken care of. I've been with Total Merchant for four years now and it's been a fabulous experience so far. They've been valuable to our company.
We've been working with Total Merchant Services for two years and they have been very valuable to our company because we have a lot of customers who use cards. I like the idea that when we have customers who call in their orders, we can use the machine to punch their orders. It's that simple and easy and the machine prints fast. I don't have to sit there and wait and wait and wait. It's a great machine. It’s just that in the beginning when they gave us the new machine, the print is so small, so we have a hard time reading it, and they said that they can't enlarge it.
Total Merchant Services Company Profile
- Company Name:
- Total Merchant Services
- Company Type:
- Year Founded:
- 21650 Oxnard Street, 12th Floor
- Woodland Hills
- Postal Code:
- United States
- (844) 801-7596