Total Merchant ServicesConsumerAffairs Accredited Brand
Since 1996, Total Merchant Services has helped merchants in the U.S. and Canada grow their businesses by offering affordable products and payment solutions. As a trusted leader in the merchant services market, Total Merchant Services is committed to providing easy-to-use products to ensure their merchants are successful. We offer a variety of solutions for you to choose from, including: free credit card processing equipment, mobile processing solutions, internet card processing and Groovv Offers. Your business is our priority, which is why all of our customers are provided with 24/7 support. Call us today to learn how we can help your business!
I had a salesperson from Total Merchant Services come into my establishment and sold me on having Total Merchant Services be my credit card processing company. I kept the service for about a month until I received my first bill. I realized that my fees were different from what I initially signed up for. I called the company and explained that there might be a mistake and that they took out too much money and their customer service representative said that these were the amounts I agreed to. Problem is that when I signed the contract in my store I asked for a copy. Turns out the salesperson whose name is Mycheal changed the amounts that I agreed to by crossing out and replacing with higher numbers. The company rep told me she would have to send it to her manager because when I sent her a copy of what I signed, It was totally different from what I originally signed.
They told me to deal with the salesperson, I said the salesperson didn’t deduct these fees from my account, you did. They said to call the police and file a report. They refuse to return the money and said there is nothing they can do. My advice either stay away from this company and/or Mychael or if you decide to use them please make copies of everything you sign as soon as you sign them because chances are these numbers will change without you knowing or agreeing to them. If I could give this company zero stars I would. Stay Away. If anyone is interested I have all copies of contracts as proof. They lead me on for over a month just to tell me today that they are not doing anything about it.
I have been working with Total Merchant for about six months, so I'm a newbie. Most of the customer service people have been very friendly, and the service has been good. Everybody uses credit now, so Total Merchant helps the business. The only problem I have is that when I turn the device back on every morning when I go in, it says, “Connection failed”. It just bothers because I open up a store and I have customers and the credit card doesn’t work. And then I’ve got to turn down a sale. It's been happening frequently, and I’ve got to call Total Merchant and they’ve got to walk me through what to do. And that’s where I had an issue with some lady. But a guy came and he jumped on and he corrected the problem. For the most part, everybody's understandable, but there’s always one out there that doesn’t understand. Other than that, everybody else has been really fine. I would recommend Total Merchant Services.
A Total Merchant Services salesman came up to us and introduced their product. Everything was done appropriately and fairly. So far, they've been treating us well and they’ve been on top of any problems we had. Everything has been great.
I needed a company that was easy to work with. Also, I wanted to make sure they were honest because some of the companies that I used in the past took my money out of my account without my authority. Total Merchant was suggested to me by a credit card processing guy that I trust my life with so I reached out to them. They do my credit card processing for four years now. Their people have gone above and beyond. They were great and very accommodating. When I had questions, they got back to me and I greatly appreciated that. Their prices were fair and I’ve had other companies charge me a lot more.
Total Merchant’s fees were better than other companies. We’ve been their service for a year and three months now and they’re extremely valuable to us. Their customer service has been good and anytime that I’ve had an issue, they were able to fix it. Aside from the great fees, they also have great schedules. I would refer people to them. Check them out. They're worth your time.
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We needed to get a new point of sale system for our restaurant and we've had some people that used ShopKeep so we went with them and they use Total Merchant Services. Any time we've had any questions or needed any concerns or anything answered, the Total Merchant's reps have always been great and super easy to get a hold of. We've had them since January 2018 and so far, so good. I tell my friends it's affordable, comparable to other services and the fees aren't outrageous. Plus, they always have good customer service and we're happy.
I've had Total Merchant Services for four years. I needed someone that would handle firearms and only certain companies will. Everything was good with Total Merchant and they took care of me but the monthly charge got to be unbelievable. There were several months I didn't do any credit card business and it was hard to take $50 a month. So, I turned over my equipment to Total Merchant and I'm not their customer anymore. The service was very good and I had no problem with the company other than the charges. One can go with Cayan for under $14 a month, which is crazy compared to $49.
Thanks for your comments! We are happy to have served you for four years, and we appreciate your loyalty. TMS strives to provide both great service and great rates. We do offer options for seasonal merchants who may not process on a regular basis, so we are confident we could provide a competitive solution if your needs have changed. We wish you continued success, and hope to have you back someday!
We were looking for a credit card processor and we reached out to Total Merchant Services. They're very easy to use and we also like the ease of getting in touch and speaking with someone personally from their office. We’ve been working with them for 10 years and their services have been very valuable to our company.
We’ve been working with Total Merchant Services for almost a year now. Another friend from a business told us about them and so far, they have been good. Once, the key locked on our credit card machine and their customer service reps helped us right away. The only thing that we don’t like is that when the money has been deposited into our account and we do the settlement invoice, they would first do $150, then do another $50 for a $200 transaction. They spread it so sometimes, we have to go back to our invoice and try to see how much we sold that day. Then we have to save up the amount. Other than that, we never had any issues with them and we would totally recommend them to someone else.
When I was a dealer at the Glenwood Manor, they used Total Merchant Services there for years. Then, when I moved out and opened up my own shop, I also used Total Merchant. They came highly recommended. I've been working with them for 13 years now and their customer service has been very good. Their rep, Scott, has been my contact guy and he's been great. They deliver the paper directly to me and they have been available 24/7 which is nice. With some companies, you can't even get in touch with their people. I’ve also heard other people that have Square say that sometimes they hold their money. I’ve read some bad reviews about them, too. So even though Total Merchant is more expensive, they're more reliable.
Total Merchant Services had the best rate at the time when our company originally reached out to them. They were our credit card processor and they were very important because we did a lot of credit card business. Their reps were very responsive and the service they provided was very good. I was very happy with them and I worked with them for years. However, they wouldn’t match the rates of the very cut-throat business so we cancelled them recently and switched to a company with a lower rate.
I like Total Merchant’s rep, Michael, and his availability and service. It makes three works four. Michael answers his phone when I call him and he handles a problem immediately. And since nobody carries cash anymore and most of my sales are on charge cards, Total Merchant's service has been valuable. I’ve been working with them for 10 years now and I’m very satisfied with them. I have recommended them to other people.
Total Merchant Services charges a low percentage rate and I found out, once I talked to them, that they didn't require a contract and that was an advantage. They offer the online statements and the free equipment, so there are no upfront charges. Every time I've called, their customer service team has been very helpful and friendly. They satisfied what I needed or resolved my problem very quickly and on the spot. There was one time when they had to look into the problem and returned my call. Their service has been great and very valuable because they've given me the opportunity to accept credit cards. I've been with Total Merchant for 15 months and I've been very pleased with everything they have offered.
We’ve been working with Total Merchant Services since December and so far, our experience with them has been good. We had a couple of questions where we had some deposits to go in and we didn’t get all the money but we haven’t gotten answers yet. We might have had three transactions and we didn’t get everything. Nonetheless, Total Merchant Services has been good and they do what they say they’re going to do.
Total Merchant Services has saved me money and about a percentage point on my sales so I’m happy. I’ve been working with them for over a year now and our experience has been very well. Their reps were informative and they answered all my questions. I’d tell my friends to give them a call.
I've had Total Merchant Services for 17 years, pretty much since I've opened business. But my wife said the rates are cheaper at DB&T and we quit when DB&T moved closer so, I transferred everything I had to them. Then four years later, they closed the office close to me and I don’t have time to run eight miles across town to make deposits. This is the second time we’ve had Total Merchant. However, Total Merchant's machine is aggravating. I had a single keypad thing and these new machine has got two of them. It’s got a chip reader in the main one and then it’s got another one. It tells me to swipe the cards, so I got to swipe it on the first one and then it tells me to put in the second one.
I've called a couple of times on this new machine because I like my daily reports to print out every time a credit is run, not just give me a total at the end of the day. I can see when they hit. I called twice on that and the rep walked me right through it, so their customer service is outstanding. Total Merchant has been valuable to me because they process all my money.
I talked to Total Merchant to get some new equipment and they said they would provide the equipment for me free of charge if I went with their company. It’s been working out really well and we've been with them for two years now. I do trade shows and I need to be able to accept credit cards so their service is one of those necessary things. They are competitive, they treat me good, and everything has worked fine with their representatives. However, I got a $20 charge in my bank for non-compliance and I had no idea what they were talking about. Apparently, after we certify every year, they get compliant with the systems. Once I did that, it was okay but I was annoyed that I got a surprise billing and that stuck with me for a couple of months until it was resolved. Other than that, they got good service and I would recommend them.
I’m happy with Total Merchant Services because the price is less and the equipment is wireless. However, the last time I needed a new equipment, they sent it to me, but they didn’t send the stamp for return. I took it to the post office to return it and they accepted it, but instead of returning it to Total Merchant Services, they returned it to my house again. When I told them they were supposed to return the equipment to the company, they said they would.
A couple months later, I got a letter saying I was supposed to return the equipment. I called the company and told them what happened. They said, “No, ma'am. No worries. We will follow up with FedEx.” And then I got a letter again. So I don’t know what I have to do. I also told them to please follow up and email me if they got the equipment or not. If I knew that they didn’t get it, I could go to FedEx, bring my receipt, and show them I gave it to them. And then they could locate it. But they disconnected with me and I’m a busy person. I couldn’t call and stay on the line for a couple of minutes and then get transferred from here to there. I’m going to follow up with Total Merchant Services one more time. But if they don’t follow, I’m not going to follow up anymore.
A third party contacted me and connected me with Total Merchant Services as I was having issues with Square and I wanted to find an alternative merchant service. I’ve been working with Total Merchant for two months now. Their customer service teams were good but I had problems with services I dealt with as it was kind of hard to understand how to use the system to other customers for invoicing. It was kind of a headache with trying to work through it. I’ve talked to Total Merchant’s team but I never called them back about the issue. I need to talk to them again for them to walk me through the system again so I’ll make sure I can explain it to the customers right. My friends could also use Total Merchant’s service.
I’ve been working with Total Merchant Services for over a decade and I have never come across anybody who has been rude or not helpful. Every concern that I have had, they've addressed to my satisfaction. They are very valuable to me. They help in taking care of my processing and the updating of my machine when it needs to be updated.
The only thing that I'm waiting for is they were supposed to send me a shipping label so I could return my old machine and I haven't received that yet. But all in all I have never had a problem. They've always looked into things for me. I remember one year I was wondering why my fee was higher than I normally see and they looked into it within 30-minutes and told me that my processing fee was that high and they lowered it back down for me and refunded the extra money that they had taken out. It was all in one phone call. Go with Total Merchant Services because they take care of everything. I have quite a few friends that use Square and I always tell them that they’re not actually saving money with it because their processing fee is almost four percent and mine is only about one percent.
Total Merchant's CS reps answered our questions all the time. We moved over to someone else for pricing reasons but we were not unhappy with their service when we left. Their equipment was user-friendly, they treated us fairly and the pricing was good based on the structure we had.
I had an issue with my machine then I contacted Total Merchant Services and we've been with them for quite some time. We can run credit card payments through them and it makes it quite convenient. Also, their customer service is always great and they've always been helpful. We've been very happy with them and I've never had any issues.
Total Merchant Services is valuable to my company. Plus, they have lower rates. Their customer service is always good and they were able to resolve the problems.
I’ve been with Total Merchant Services a year and a half and I've had a great experience. They have been very professional and helpful. Moreover, the credit card machine has helped my carwash a lot. I’m satisfied with them.
My aunt works for Total Merchant Services and she told me about them. They had better rates than the place that we were using at that time. If I have any problem my aunt can 99% of the time help me. I’ve been working with Total Merchant Services for at least two years now, and it has lowered our cost of credit card services, which is nice. The machine that we use is great and anytime I need supplies they are quick and easy to get a hold of. I have recommended Total Merchant Services to several people.
I've been with Total Merchant Services since 2012 and when we use them, everything is well. I needed a wireless credit card machine for my shop, plus we do festivals so we needed to be able to take the machine out on the road with us. Whenever I’ve had any questions or issues I’d call them and they've handled it. I feel very secure with this system. I just switched over to the cube that you put on your cell phone. I stayed away from that just because we changed over to it, but my customers seem fine with it.
I needed Total Merchant Services to do business as some customers had asked me if I accepted Visa or Mastercard. They give me good service and treat me well.
We've been working with Total Merchant Services for two and a half years now. There were a few times when my settlements were unsuccessful so I have to call them, but it's usually because the internet is down. They always react fast and help me over the phone, which I'm very thankful for.
I’m very pleased with Total Merchant Services and they’ve been very valuable to our company. I’ve been working with them for around 15 years. When I started using them with another company that I sold in March, I got very good service from Marty. He's in California and he's always taking good care of me. So when there came a time to reach out, I went with him. Also, my experience working with Total Merchant has been always positive. Whenever I have called and had issue like suddenly I couldn't get my swipe to work, I've always been taken care of.
Total Merchant Services is a great company and they have great rates. They usually handle our problems well, and it's always been a good experience. We've been with them for almost a year now and their rates have saved our business money so we profited more off the merchant services. I would try to get my friends to go through Total Merchant.