SiteLock

My website host - Hostgator- took down my 3 websites because of "malware" - which I later found out did not exist. They directed me to SiteLock to have the malware removed. Then the heavy sales pitch from SiteLock began- they would remove the malware for 300$. When I said I wasn't interested, they tried to coax me into signing up to a 6 month "plan." I sensed that this was a scam between Hostgator and SiteLock and when I googled "Hostgator and Sitelock Scam" I found lots of evidence to support that. Both are owned by the same company. I went back to Hostgator with all the evidence I found re this scam and finally got my websites back online. Beware both these companies. Steer clear at all costs as they are working together to extort money from innocent customers. It is downright fraud.

My site was hacked on a Friday afternoon and taken offline by Bluehost later that night. We called Bluehost and they said we needed to get the malware cleaned and that they recommended SiteLock because they work with Bluehost and have a representative available. Bluehost transferred us to SiteLock, who said they would clean the site and perform routine scans to catch infections in the future.

I was told by my host that I had no other options to protect my website and so that led me to SiteLock. They signed me up for a twelve month contract when I specifically stated that I wanted a six month. After spending what felt like hours on the phone they finally got my contract corrected to six. Now, fast forward some time, Devin ** of SiteLock, had told me six months ago to cancel on October 11th. I call on October 11th to cancel and once again have to waste my time with people on the phone who want to tell me I have a twelve month contract. Thank goodness I save everything in my email because I was able to forward my email to this woman in billing. She reviewed it (only after arguing with me on the phone that I was wrong) and told me finally that I was correct, I was only under a six month contract.

My websites are hosted with EasyCGI who recommends SiteLock if your websites are infected and you need help cleaning them. I have never agreed to use SiteLock. I received an email last week from SiteLock telling me one of my sites is infected. I called EasyCGI and they told me they would have to transfer me to SiteLock. When I talked to the rep. he told me that I had infections on multiple sites and they could clean them. I was uneasy so I asked him to send me an email with the info. He sent me info on the cost of cleaning ($300) and monthly scans ($20 per site).

I have nearly 500 domains, and far too many hosted to notice SiteLock's message sooner: "Thank you for being a continued SiteLock customer." Never heard of 'em before tonight. "You are receiving this email because you signed up for a website scanning solution." That's a lie. But, then comes the best part... They say one of my too many Websites was at MEDIUM risk which, without prejudice, is an even BIGGER lie: It's my own code, so... Gave 'em a call.

I contacted SiteLock on referral by HostGator when HostGator shut my site down due to a malware issue. They committed and guaranteed to cleaning my site if I signed up for their firewall and monthly monitoring. They claimed to have cleaned the site however Hostgator says the site is still infected. Sitelock then says that they only did an automated scan and that the malware must be in a data file. And in order for them to clean the site I'll have to pay for additional services. At no time during the initial consult did they say that the scan and malware removal would be limited, they just promised to clean the site. It seems to me they aren't a company that can be trusted to do what they say they will or stand behind their product. Meanwhile my site is still down because SiteLock refuses to do what is right.

After having outside sources check my site for "malware" that SiteLock was flagging and none being identified, I made sure all points of entry were closed except through the Bluehost admin. I continued to get malware warnings they would not identify unless I upgraded my service, I began to strongly suspect Bluehost was placing malware on my site for SiteLock to flag and thus create an upsell opportunity. While I cannot prove this, nor am I inclined to commit the time and resources to do so, I recommend to all who ask me to avoid these companies.

Write your complaints to BBB!!! YES sold on month to month plan. YES the only time I had problems is when SiteLock partnered with iPage! YES Automatically Signed me up for another 6 month. YES Cancelled well before date!! YES SiteLock took money for six months BUT NEVER Activated the software on my website! YES they still took money from my account after cancel. YES they still want MORE money and my website is held hostage to their viruses malware and Trojans!!

SiteLock does not provide any of the services they claim and charged me for and when questioned about them they give you a hair brain answer that starts off with "we are fighting a battle." An expensive lesson has been learned. Avoid them like the plague.

I experienced the same as others on here. I thought their malware/virus scan would guarantee that my site was safe. Of course, there was malware detected on my site so my website was deactivated! When I asked why their malware scanner didn't detect it, they said that it can't detect all malware and that this was an especially difficult one. And so...I have to purchase their upgraded plan for $100 per month. This is the SECOND time this has happened and I had to pay extra the last time to get my site "cleaned up".

I upgraded my service with Sitelock online. Then called them to apply their Sitelock seal for which they needed my hosting login ID and password. Two days later the seal was missing. I was disconnected from Sitelock, two nefarious cookies had been add to my site: is_mobile and is_redirect. My directory of blocked IP addresses had been emptied. I am in touch with them now on the matter.

I'm located in Vietnam. Anytime you have a question or a problem you have to wait their working time, which is 14 hours behind than my working time. It makes me wake up at 5 am to contact them or wait until 10 pm... They are not a global company but just for USA. Ok, it is their choice, but not working for us. Even for the technical service, they have a limited number of people attending 24 hours. You have to come back at their working times to have some answers. To cancel my automatic subscription I had to call them more than 10 times, send more than 6 emails and try to chat with them. And if you don't communicate the cancellation 30 days in advance, they will renew it automatically.

The SiteLock is one of the worse companies I have come across. I called Hostgator and somehow reached SiteLock. I didn't realize it until I signed a contract that I wasn't talking to Hostgator. I was looking for something to speed up the website but she convinced me and sold me her malware system which was completely useless. I signed a contract and tried to cancel it the same day. They said "NO, you have to pay early cancellation fee of $150."

I had several WordPress websites I had hosted at Bluehost. I was a customer of theirs (Bluehost) for 15 years. NEVER had a problem with my WordPress sites until this year. I received an email that some files were infected with Malware and when I got on chat support to inquire about it, I was immediately transferred to a SiteLock representative who wanted my credit card # to start "cleaning" my files. After reading the eerily similar reviews here of SiteLock and Bluehost, I wouldn't doubt they pull this scam together to get a quick few hundred dollars out of their customers and split the money. Literally MINUTES after starting the SiteLock "service" I received an email from ANOTHER SiteLock "SENIOR WEB SECURITY CONSULTANT" that said (again -- this is immediately AFTER I started service and gave my credit card number!!):

I have a simple WordPress site with only information and a contact form hosted by iPage. I purchased the basic SiteLock plan through iPage. The plans says it "Blocks automated Bot Attacks", "Daily Malware Scan", "Vulnerability Scan". I was notified my website was shut down due to malware. I contacted SiteLock and the support rep says and I quote "That plan does nothing and you need to upgrade to the Premier Plan." When I called her out on it she said she didn't mean to say that, well I bet she didn't. I've complained to iPage. They shouldn't being selling products and receiving referral fees for products that clearly doesn't work.

I'm a web designer/WordPress developer and have used SiteLock more times than I care to admit. It comes with some of Godaddy's and Bluehost's hosting packages. I no longer use them and am moving all of my clients off their service (which is no small feat). Their dashboard tools are terrible and their customer service is pretty much a sales team who is not there to help you, but rather tries to up-sell you with every issue. They do nothing to fix the issues that their service is supposed to protect you from. About once a week, I get an auto-generated email from Sitelock telling me that they could not connect to my files on my website. These emails do not include a domain... so I'm expected to login to over 40 clients' accounts and find which account has the issue. If you reply to this email, you get no response. If you call them, they try to up-sell you.

These guys are crooks! I entered a 6 month agreement. I called today to cancel AFTER my first 6 months, and guess what? It's an AUTOMATIC renewal for another 6 months!!!! Crooks. I'm a hostage of Sitelock for another 6 months now. STAY AWAY! Not honest!

I have numerous accounts on Bluehost. Recently I have received warnings from SiteLock informing that I have pages with worms. When you call or contact Bluehost you are redirected to SiteLock and they DO NOT HELP. They only care about selling you their products. I asked for a malware.txt file in order to fix the problem myself. Impossible. I was obliged to find out by myself and to fix it by myself. Shame on SiteLock and Bluehost.

These guys claim to repair virus issues to your site. I had 3 sites that took 3 years to build and they added their premium services. Prices changed and then they started playing around with promotions and would still charge full. The worst of it is that they mangled my sites. On all three there are MySQL errors and did not take any accountability for their actions. They kindly told me to now go and find a programmer to fix. What **!!! They did not even have the courtesy to refund.

This company has the worst customer service I've ever dealt with. Worse than Mcdonalds! They are charging my card monthly for a service that was suppose to be a one time charge! STAY AWAY FORM THIS SCAM!

I used SiteLock on my website and found it to be extremely helpful. SiteLock's TrueSpeed CDN is reliable and fast, and the customer service provided to me by their company was topnotch. Overall, I'm highly impressed with the effects of the CDN and my users are too. The SiteLock malware removal tool is great too. Many people don't realize that their websites have malware on them. For the price, I don't think it can be beat.

I started with a 30-day free trial and quickly decided this was the right security software for my website. The SiteLock team make the process incredibly easy, and their customer service is excellent. So far, I haven't experienced any hacks since implementing SiteLock's security. I would definitely recommend this to anyone who has been hacked in the past.