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Overall Satisfaction Rating 3.75/5
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 16 ratings

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        Shoretel Reviews

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        Page 2 Reviews 11 - 16
        Rated with 4 stars
        Verified Reviewer
        Original review: Aug. 26, 2016

        Clear voice when others call me and vice versa. No static like l hear on other couples services. l have better options on my phone service than my old landlord line. The reps for the most part were knowledgeable enough to explain things to me that l had a problem with on my monthly bill. And they are courteous at all times. If you had a question or problem they are quick to find a solution if possible and do so with professional care and attitude. Rarely did l have long wait times. The hours are reasonable. However if you are unable to talk to someone for any reason you can have them contact you plus they have a help center online.

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        Rated with 1 star
        Verified Reviewer
        Original review: Aug. 20, 2016

        If you want service that breaks up and barely connect calls, this is the service you want. It basically lacks the fundamentals of a good phone provider and it is a waste of your money. At least they do know about the industry. They are involved in and how to better improve their services. It's a shame I couldn't hold out long enough to see if their service was any better after a few months.

        They just could not deliver what they promised all around as a company that claims to be for the people. Hopefully they have improved in the sense where they can provide a better phone service. At least their hours are convenient and reliable to be able to contact them for many hours throughout every day. It is quite helpful especially when you have to contact them frequently.

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        4 people found this review helpful
        Are you this business?
        Rated with 5 stars
        Verified Reviewer
        Original review: Aug. 14, 2016

        At first I assumed that the connection quality would be really terrible, but surprisingly it was great. It was like a landline, but more advanced. It never buffered or echoed or dropped. The customer service representative are very knowledgeable. There is nothing more frustrating than speaking with a person who does not have a clue about what they are talking about our cannot fix your issue. Their responsiveness is amazing. Compared to other companies of similar business, it's much easier to deal with and get your problem fixed or to just have a simple question answered and it's fast. The hours of operation are great. They have always been open any time I needed them. They are always available and the wait time is not too bad. I would say that their hours of operation are great and I would recommend.

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        Rated with 4 stars
        Verified Reviewer
        Original review: Aug. 11, 2016

        They are really good in giving and received call. It can save some a lot of money by doing so. It a good company for it. It can be very helpful for calling other in the line. It can be helpful to other international and local calling. It can be better for voice or texting also. It can be very good to other and very helpful in person in needed. It also very good in the future when doing work or other things. Can be better for the future in coming.

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        Rated with 4 stars
        Verified Reviewer
        Original review: Aug. 9, 2016

        It is important to have good people on my side when it is a call station and it is a best one for me to see. It is necessary for me to be a good person and it is important to be knowledgeable in the industry. It is best for me to know what the difference is. It is best for me to know responsiveness and good people and how they react to is and know how they respond to certain situations and the difference. It is important to pay people the right way and what they are worth and what they do and get raises based on merit and accomplishment. I like it very much.

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        Rated with 3 stars
        Verified Reviewer
        Original review: Aug. 8, 2016

        It's a very good and fast service and I would really recommend it to a lot of people like my family and friends so they could you use it too. I am really sure they're going to like it like I do. It's very satisfying how they do their service and what they use to make it a great service. Their responsiveness isn't really good. It takes them long to answer a call and try to help the person that needs help. The hours of operation are really good. It doesn't take long and the hours go by really really fast so you have nothing to worry about it take long.

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        Shoretel Company Information

        Company Name:
        960 Stewart Dr.
        Postal Code:
        United States
        (877) 654-3573

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