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RingCentral offers an intuitive platform for voice, video meetings, team messaging and collaboration. From click-to-dial functionality to one-click video conferencing, everyone on your plan can readily access the same digital tools through a single, easy-to-use platform that works across office sites and mobile devices. Setup, deployment, and adoption is also easy, and IT can manage it all from anywhere. RingCentral supports all types of businesses, with plans built to each company’s size and needs. The plans can get expensive for large businesses, but the company promises no hidden fees.
Pros & Cons
- Four customizable plans
- All-in one communications solution
- 24/7 staff support and extensive resources
- No hidden fees
- Not yet available in all countries
- Might require contract
RingCentral moves beyond a traditional VoIP service by providing one platform for voice, video meetings, a contact center and team messaging and collaboration. There are several plan options and price points available with no hidden fees.
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It was a bad experience for about 3 months, I lost customers, the message does not work, it's very frustrating. I do not recommend Ring Central, they charge me for services that never worked. Don't waste your time.
Hey Jose, we are sorry to hear about your experience. RingCentral has articles on our support site and an excellent Support Team available to our customers at any time to assist with issues. We also care about your ideas, and our team is always working on ways to tailor further and customize the user experience. Jose, if you respond in a private message with your account information, the Review Team can try our best to remedy your situation. Thank you!
Primarily, I write reviews in exceptional cases, whether good or bad. This review for RingCentral is one of those cases. The account executive I was assigned has been horrible at resolving issues. First, he recommended a phone incompatible with my setup. It was an overextended process to reach a resolution. I purchased a new phone and returned the initial phone. I still haven't been reimbursed for the initial phone. And, the technical issues have been beyond the pale.
For example, it took hours on the phone to realize I had a phone that didn't have both wired and wireless capabilities, as advised by the account executive. It took another day of calling and hours to realize I had a phone that couldn't be used with a docking station. It took another day of calling and more hours to realize RingCentral still had not assigned my business phone number for use. I could go on, but I won't. I WOULD NOT RECOMMEND Ring Central. The onboarding process is beyond reasonable. Don't get locked into a contract! Go elsewhere!
Please reach out to us directly via the email address we'll share in "private response".
Absolutely the worst customer service!!! Avoid at all costs. No one will listen to your concerns. They will keep you on the phone for multiple hours and transfer to multiple departments and each will say you’re in the wrong department. THE WORST.
Please reach out to the Review Team so we can assist.
I've owned an IT consulting company for 30 years. One of my clients was DialPad, the first voip provider. I can say I know this business and its services and what it takes to have satisfied customers. RingCentral, does not have what it takes. Their service, the actual VOIP service is sketchy at best. When they stopped using Zoom's platform, they fell apart. Their apps are kludgy, unreliable and frustrating. The customer service is annoyingly inept and will lie and tell you things to get you off the phone as quick as possible. They will do or say anything to get you to sign an agreement and will sneak in a 3 year term if you're not careful.... I have had numerous clients that I've taken over with their service and have moved them to Zoom, which is hands down superior. The business practices at RingCentral are unethical and border on criminal. I would stay away from this company at all costs, which if you don't WILL cost you.
Thanks for this feedback, Dennis. We'll share this with the appropriate teams. If the Review Team can assist further, please reach out to us at the email we've shared via Private Response.
I needed to send a fax from home so I signed up for this service. It was bulky and no user-friendly, and I could never get the fax feature to work. They charged my credit card $24.99 every month for several months, even though I called, emailed, and tried to cancel on the site (not allowed). Finally, after spending most of a morning trying to get someone to cancel it through chat (because the agents kept trying to upsell me), I was able to get them to cancel it. If I could give zero stars, I would!
Sorry to hear about your experience. Fax customers can cancel via the Admin Portal. We'll share your feedback with the appropriate teams.
Huge waiting times on the phone for cancellation but sales will answer in a minute. Bit cheeky to try to stop you cancelling by giving long wait times so you give up. Overall I was better off just buying a new phone and sim than using their service in my opinion.
Please get in touch with the Review Team directly via the email we've shared in Private Response.
Don't subscribe to any RingCentral services with a sales rep. When I did so I was opted into a sales contract for an entire year with poor disclosures regarding terms nested in a link through a Docsugin. There's probably grounds for a lawsuit due to a lack of proper disclosure during the sales process, and these contract sharks try to charge you for the remainder of the service, even though they failed to deliver what was promised in the initial sales call. I only recommend using the self service and don't opt in to long contracts, the savings are not worth the headache. I've never worked with a SAAS company that has such a poor warranty for when their product fails to deliver as promised. I've unfortunately had to report them to the Better Business Bureau for poor disclosure of terms and a reluctance to cancel my account despite me requesting them to do so. Sign at your own risk with this company.
Raymond, Sorry to hear about your experience. If the Review Team can assist, please don't hesitate to reach out via the email we've shared in Private Response.
Terrible, HORRID, absolutely horrendous/scary service. I am a medical doctor that runs a pretty standard medical clinic that used the Ring central VOIP service for the past 6 months. In those past 6 months, our clinic has had numerous outages of phone service, dropped/missed calls, misrouted calls by the auto attendant and more.
Sadly, there is ZERO customer service. All call agents are based in the Philippines and unfortunately due to lack of knowledge they are unable and unwilling to assist or help to resolve issues. After 50+ calls to customer service each averaging approx 1 hour wait times, we were never able to get the service to work correctly. DO NOT waste your precious time and energy signing up for this useless service. It will only lead to aggravation, wasted money and time. We've switched to Nextiva which is 1000x better and pricing is actually better!
Paul, sorry to hear about your experience. We'll share your feedback with our internal teams.
RingCentral Implementation department was great. Following the implementation, I submitted the required form for SMS approval to be able to utilize the text feature. The first form was submitted on Jan 23, 2023. It apparently did not have the exact wording and was rejected. I completed a second form the first of February. I have spent hours talking with multiple people in the support group and then in the TCR department to find out why I have not received an approval as I completed the form word for word from their example. I was told by support that the FCC had to approve it. I contacted FCC Customer Support that informed me that Ring Central's group provided the approval not the FCC.
Following more conversations with Ring Central's support, they connected me with TCR. The woman I spoke with there reviewed it and said her supervisor would contact me the next day. I did not receive a call the next day and once again called into support, asking for the TCR department. They didn't seem to have any record of my previous calls and would only open another Case Report. I asked to speak with a manager and they would not connect me. It has now been 2 months since I installed Ring Central and paid for additional text messaging and the saga continues. I have so far logged 6 hours of calls and being placed on hold with still no resolution. Ring Central is a good system if you are not going to use the texting feature. The person that did my implementation (Dianne) was wonderful. But the TCR department needs improvement.
Please reach out to the Review Team directly via the email we've shared in private response.
I have had many issues with RingCentral. Here is one, TCR. Other companies are not charging their account holders for TCR. The fees and taxes that I paid along with the subscription cost should have covered it. My mobile carrier Verizon is NOT requiring me to register with TCR. They haven't even heard of it. RingCentral told me that it is not RingCentral who will disable our SMS ability but rather my mobile carrier. I spent 1 hour speaking with two different agents from Verizon's Corporate office. They investigated the TCR requirement and found nothing. Verizon is not aware of this "requirement" and therefore is not going to disable my SMS. If my SMS is disabled, it will clearly be from RingCentral, not Verizon.
I pulled this off of RingCentrals site, FAQ's: "Carrier fees and account restrictions. Accounts in violation of RingCentral or carrier rules and regulations may be subject to reduced deliverability of messages, additional campaign registration requirements and fees, suspension of service, or termination of service in addition to fines and other penalties passed through RingCentral by the carriers." RingCentral is blaming the Carriers for the rules and fees. RingCentral has adopted CTIA's rules and regulations, not Verizon. CTIA is not a government agency, there is no government requirement for this. If there are fines and penalties, it will be from RingCentral, not Verizon and not the government.
Unfortunately, the work we are doing with TCR directly reflects our partnerships with the mobile carriers and is explicitly tied to business SMS.RingCentral will not be issuing any penalties for customers that violate the terms of the business SMS requirements. The carriers will be responsible for that.
Happy to discuss the details of registration further.
Please get in touch with the Review Team directly at the email address we've shared via Private Response.
I have signed up for their services and told them I'm going to see if they are going to be good fit. I don't sign term contracts and now when I want to cancel the service, which I haven't used they are saying that I have signed a contract to keep the service for a year.... The service doesn't do what their sales rep told me it would do. It didn't replace my main phone line, they never helped me to transfer my business phone number over. It is just nightmare. NO service customer help on their end.
Peter, Sorry to hear this. The Review Team would like to help. Please reach out to us at the email we've shared via Private Response.
Automatic contract renewal without agreement is a very shady practice. I had reached out to the company previously because my business was now closed, and I could not get out of my contract since I had a year left. I waited until my contract was nearly finished and asked them via chat and email what happens at the end of the contract. They said that someone would get back to me. I told them to contact me via my personal phone/email, and I didn't hear back. Prior to it ending, I needed to port 1 phone number, and it was problematic. It ended up going 2 weeks past the contract end date.
After it finally ported, I attempted to cancel the contract. They told me the contract automatically renewed for another 2 years. After a lot of back-and-forth arguing, they finally agreed only to charge me for the current month and let me out of the contract. The fact that I have to get angry and argue with a company to get out of an automatic renewal, shows that they care more about the money than the customer. This is just a problem with the contract. I had countless problems with their phone service while using it. Everything from connection problems to several mobile app problems. Had they not given me issues about canceling, I wouldn't have even bothered with this negative review, but companies need to learn to treat their customers better.
Sorry to hear - if the Review Team can assist, please reach out to us directly via the email we've shared in private response.
I switched my VOIP phone service and internet from AT&T to Spectrum because a sales rep named JULIO ** came to my office and promised that my internet would be faster, and that my existing VOIP phones would be able to be used. WRONG! I tried connecting my existing phones with RingCentral, but they require a passcode (no one told me this before). When I told RingCentral I obviously don't have the passcodes, they asked me to call the phone's manufacturer. Okay, I did, and of course it's a company in CHINA and they couldn't help.
Turns out, they can't transfer service to my existing phones, and they made me buy a new one!!! When the new one came in, and I tried setting it up, the their system said the phone they sent me was already assigned to another customer!! Mind you, this is 3 months without a working office phone for my company! JULIO is nowhere to be found, and is not returning my calls. RingCentral and Spectrum are horrible, and I DO NOT recommend them!
Please reach out to the Review Team via the email we've provided in the private response.
I wish I could give 0 stars. The worst web platform & support team. Not only are they not helpful but they continuously hang up on you when you call in for help. None of their representatives know what they are doing. Every time I've called in for help I'm given a different answer because they are so incompetent. Find a different company because this one is NOT WORTH IT.
Nia, Sorry to hear this. The Review Team would like to look into your experience and investigate further. Please reach out to us directly at the email address we've shared via Private Response.
RingCentral had their A-Team reach out to me and resolved my issue. My customer service experience with them last night and today was significantly better. RingCentral product works very well. Their Android App works very well. I wish their frontline customer service was better, but as a two year customer I had very little reason to ever deal with their Customer Service. Their product works as expected. The cost is higher than what I needed so I cancelled for a lower price with reduced service elsewhere. I will go back to RingCentral when I need high-end VoIP service in the future.
I signed up for Ring Central back in 2021. Their charge was $429.30. After speaking to one of their sales reps in 2022, I renewed for the following year at a similar cost. On December 15th, 2022, Ring Central emailed me that the renewal cost for 2023 would be $386.01. On March 6th, 2023, they charged my credit card $512.85. On 3/6/23, I called up Ring Central to inquire why my charge was higher than their email stated. After waiting almost an hour for someone to pick up, the person I spoke to said they could not help me and that a case manager would have to call me back within 24 hours.
I did have a missed call from Ringer Central the next day, but no voicemail or email with how to reach the case manager assigned to my case. Disappointed with their customer service, I moved my toll-free number to a different service that was less than half the cost. After transferring my number to my new service, I called Ring Central to cancel their service and receive a full refund. At first, the person I spoke with said they would only refund 11 months' worth of the service. Then he said he couldn't cancel my service because I was under contract until 3/2024 and would have to keep their service for the full year. Finally, he said he could cancel my service if I agreed to a buyout of my contract which would cost me $512.85.
I never agreed to pay $512.85, and after my horrible customer service experience, I don't want their service even if I have to eat the charge. I contacted my credit card company to dispute the charge, and we'll see what happens.
Thanks for circling back, George. Pleased to hear from you and glad we were able to shift your perspective.
RingCentral's VOIP phone system works well, that's not the problem. The problem is everything else. When setting up our company's system (we moved and had to make decisions in a hurry), I read reviews of RingCentral and proceeded (I'm pretty sure their reviews were bought and paid for, I have written the positive reviewers since explaining my ordeal - none have responded). I was told we needed to pay for 4 separate lines and assumed I was getting a square deal. This was a lie, solely meant to sell me more than we needed.
After getting settled in, we realized we were getting completely ripped off - paying ~$2200/ year for lines we weren't using (for comparison, we switched to another company and now pay $120/ year). I knew we signed a 2 year contract and had a 30 day cancellation window (all listed policies on RingCentral's site), so I decided to switch companies and save ourselves some money. RingCentral thought otherwise. Over the course of the next week, I spent hours (probably 10 hours total) dealing with their "Retention Team", who explained that my contract automatically renews (without my knowledge or notification) and that I flat out could not cancel my service.
After several phone calls and hours getting transferred and/or hung up on, I was told that I could cancel my service, but I would have to pay for 2 years as my contract had auto renewed (over $4000). When I mentioned that they had a 30 day cancellation window as their listed policy, they said that was only available 30 days prior to the autorenewal of the contract (again, something I was unaware of and was not notified of). This arguing over this policy continued for hours, more phone transfers, more people telling me I had the wrong department, until finally I threatened legal action. I guess that was the magic word, because all of a sudden I could cancel and my money could be refunded.
Don't use RingCentral, under any circumstance. This is the slimiest company I have ever had the displeasure of working with. They will lie to your face and try to squeeze the maximum amount of money out of you. Hours of my time wasted - as a small business every minute matters. RingCentral is a terrible company, do not waste your time and money with them.
Matthew, The Review Team would like to look into this issue further. Please reach out to us directly at the email address we've shared via Private Response.
Unprofessional at best, negligent at worst. As a private medical practice, we rely upon RingCentral for a wide array of patient communications. We were prepared for the TCR registration process, having submitted our application on February 20th, 2023 in anticipation of the March 31st deadline. On March 6, 2023, our SMS service was disabled without notice. We are unable to communicate with our patients via SMS text messaging, which has negatively impacted our bottom line and disrupted the previously seamless flow of our office. Customer support is non-existent and the company has not been responsive or transparent with a reason or a solution. We are told to "wait up to 20 days" for a fix. This is unacceptable. We are now considering other companies for our communication solutions and will not recommend this company to any organization in need of a reliable communication platform. Stay away.
Your SMS was not disabled. We are in the midst of an outage and are working to resolve it.
We'll share the email for the review team via private response.
We recently switched to RingCentral for our business phone service and it was a terrible decision. Before you sign your two year contract, the sales team is super responsive and ready to answer any questions. But once you are locked in, everything changes. Was promised we would get assistance transferring our old phones, but we received no assistance whatsoever and it took us about 3 hours to work through all the issues to transfer just four phones. We were told our SMS texting should be functional within ten days of submitted our application, we are past that and cannot get anyone from customer service to even respond on that issue.
We have had trouble getting our fax service working correctly, and have only gotten one attempted contact to our phone number during non-business hours. There is no option to call and talk to a live person, you simply get a computer. No option to chat with a live person, you get a bot that can't answer any meaningful questions. Only option is to open a support case; we have three open and as stated one attempted contact. The phone service itself is working and does seem to have a lot of features, but the customer service is some of the worst I have ever encountered.
Jeffrey, Please reach out to the Review Team directly and we'll investigate and escalate as needed. We've included our contact email in the the private response option.
This people have the worst service in the whole world. They don't have any value to their customers. Especially the sales team. I have been calling this people each and every day for just one update on my account from past one month and no one updates me clearly anything. They just say they will get back to me and they have raised a ticket, and again I only call them to get an updated on it and the same thing goes on. If you ask me do not go with RingCentral or else you will have to shut your business for good. I have wasted 2 months behind this people and lost a lot of business and plus customers too.
Instead of wasting my time with this people I should have gone with Nextiva One from the start. Very good services, friendly, very fast resolutions for your queries and issues and also 24/7 support. I have called RingCentral back end team for more than 100 times till now but not even once they have answered my call and I don't think they have any team like that. RingCentral has made good money and name so now they don't care what customers are facing and or don't care of losing customers. I prefer go to Nextiva One and you will be happy with them. DO NOT GO WITH RINGCENTRAL unless you want to shut your business. Especially this person from sales DON CARLO ** who thinks he owns RingCentral. Do not deal with this person or open your account with him.
Abrar, Please reach out to the Review Team and we'll investigate your concerns further. Please email us via email we've shared in Private Response.
What company has a 2yr contract that auto renews every 2 years without any notice? They will let you add additional lines at any time but if you try to remove a line guess what? Sorry but you are stuck for 2 years. I have been a customer for 7 years and started with 6 lines on my initial contract and now I am up to 15 lines but unfortunately we have downsized so I wanted to remove a few lines so do you think they will help me? Nope! I even asked to speak to a manager and the rep told me “sorry, but that won’t do any good” Stay away! Any good company won’t have you stuck in a multi year contract. Only companies that are poorly run will do that.
Dan, We'd like to take a look and help. Please email us at the email address we've shared in Private Response.
I have been with RingCentral since 2017. At first, they were good, easy to deal with everything. Over the last year what a nightmare. You can't text, Customer Service Ignores you.... Just don't, find someone else.
We've added our email in Private Response.
My company placed an order for phones with RingCentral but they were delivered to an address 320 miles away. I contacted FedEx who says it was sent to the address on the package and that I need to contact RingCentral because the shipper is responsible for filing a lost package claim. I contacted Account Executive, Jordan ** on 1/30/23 and let him know what happened. He said he was forwarding the info to one of their Transaction Coordinators then I didn't hear back from him again until I reached out on 2/13/23 when he replied that he was ordering replacement of our phones.
On 2/14/23 he calls me to say that it's not RingCentral's fault the phones were lost and that they would not help us indemnify us on our $576 lost order. He advised that I call FedEx back. I called FedEx back and was told by Najah in Customer Service that the wrong address was put on the box by Ring Central and that it is absolutely up to the shipper to file a lost package claim. Why are Ring Central's Transaction Coordinators and Account Executives refusing to assist with this claim. Getting our address wrong and refusing to fix it is extremely unprofessional.
Jasmine, we have escalated your concerns to our Executive Response Team. Please continue to work with that team to resolve this concern.
We've had the worst communication with RingCentral. The support's been horrible. We've been trying to cancel for over a month. We got charged for two months. We're now contesting it. It’s really bad. We tried to fix the problem with them for over a week. Every time I would try to answer the phone, it would drop and I would miss the call. We tried to get ahold of Sean and the other person that we have been talking to, because they told us, “We're gonna have you up and running on January the 5th.” We found out that then it was gonna take us two weeks to get the phone number to be ported over, so we weren't gonna be able to start until the middle of January.
We said, “We don't wanna start our 30 days until we're able to use the product. You said we could start on the first day.” But then we couldn't use it. Sean said, “We'll extend it for you when we get you up and running.” He wouldn't put it in writing. Then when we were having trouble once we finally got it, there were zero communications and zero feedback. We ended up canceling a week after that.
Now I'm being told that they're gonna charge us again because we didn't cancel in time. I said, “No, we canceled.” We sent it to them via email. Then because we couldn't get them on the phone and could not get them to respond, we then sent it to them via priority mail with tracking. Then we followed up again. This was the day after they ran our card, which was February the 6th and then she said, “We're canceling you today”. I said, “No. You should be canceling us via email. You should be canceling us when we show you received our letter of cancellation. The contract said we need to do it via writing." We finally had somebody tell us, “You need to talk to the cancellation department.” That was the first time they told us to do that after several conversations. This has been a nightmare.
Sorry to hear about this. The Review Team would like to look into this further and escalate if needed.
Please reach out to us via the email address we've share in private response.
We wanted to switch to remote. We wanted to get rid of the Xfinity, so that way, we could go remotely. We went with RingCentral and it's been good. There's only two of us using it and it seems to work out really well. It's making it much easier to get phone calls to both of us. I spoke to one of their res, and she was super helpful in explaining everything and getting us set up and everything switched over from the old company. Overall, RingCentral is convenient and a great way to be able to direct phone calls to multiple employees.
Sarah, We appreciate you taking the time to share your experience! Stay in touch! We're always eager to hear how things are going!
RingCentral gave me good offers, good service and a good deal. We're utilizing the main telephone line of me and the fax. It's very comfortable working with RingCentral and it’s helping me. The rep who worked with me was very helpful and easygoing. The system itself is a little bit complicated. It would be more easier and more convenient if they show off the telephone number and the fax number on the home page of the application itself. Other than that, everything is good. They could also make the physical telephone price less than this price on the website. It's way very expensive in comparison to other products.
Mohammad, Thanks for sharing this feedback. We're always working to improve and we're grateful to hear from you.
We're using the phone, and it rolls over to three different phone numbers. So far, everything is okay. At first, we were kind of concerned that we weren't getting a lot of calls. But they are coming through. The only real problem we have right now is the issue with Comcast and we don't really know how to rectify that.
If we can help in any way, please reach out to us via the email we've shared in Private Response.
Right now, we're using RingCentral's phone service. It's much better than what we had before. I have caller ID now. I didn't have it before. I have talked to a couple of people when I was setting my phone up, and they did a great job.
Sara, Glad to hear it! We're always happy to know our customers are getting what they need. If the Review Team can help with anything, please don't hesitate to reach out. We'll enclose our email in Private Response.
So far, I'm having a great experience with RingCentral. We're using the phone service. But I'm definitely gonna start using SMS and texting. I like that I could get to connect with my customers a lot better and safer and that you can see that the company is definitely growing and showing that it's not just a personal cellphone, just getting a phone call. I definitely love the service for that. The interaction I had with them was fantastic 'cause they walked me through the step-by-step process of setting up my account. It was really great. Mary really helped me out a lot. Kudos to her.
Fitzroy, Excited to hear that things are going great! Appreciate you taking the time to share your experience!
I've used RingCentral off and on for five years. I like the way they did the call management and how I could put my custom messages in if it's after hours or the calls being transferred. I like all the different options you can do. It's much more than just a regular phone line. Their customer service was very helpful too. I was wanting to add some extra lines and everything worked fine. I wish the cost was $5 cheaper a month. But it's still not bad. It's cheaper than getting a regular landline. I would recommend RingCentral to anyone. I've been very pleased with them and I plan to keep using them.
Craig, Thanks so much for sharing your experience! Great to hear from you!
I like the pricing and the professionalism of RingCentral and their versatility, too. We use it for all our inbound and outbound calls or we'll use it for faxing and texting. It's been very valuable ‘cause we need to be able to have our clients be able to contact us. It's a good phone answering system. It's easy to navigate to use the website or the app. It's very professional in terms of the voicemail system. It's also very customizable. There are a lot of features that are integrated into it.
Andrea, Appreciate you taking the time to share this feedback! Great to her from you!
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