RingCentral

It was a bad experience for about 3 months, I lost customers, the message does not work, it's very frustrating. I do not recommend Ring Central, they charge me for services that never worked. Don't waste your time.

Primarily, I write reviews in exceptional cases, whether good or bad. This review for RingCentral is one of those cases. The account executive I was assigned has been horrible at resolving issues. First, he recommended a phone incompatible with my setup. It was an overextended process to reach a resolution. I purchased a new phone and returned the initial phone. I still haven't been reimbursed for the initial phone. And, the technical issues have been beyond the pale.

Absolutely the worst customer service!!! Avoid at all costs. No one will listen to your concerns. They will keep you on the phone for multiple hours and transfer to multiple departments and each will say you’re in the wrong department. THE WORST.

I've owned an IT consulting company for 30 years. One of my clients was DialPad, the first voip provider. I can say I know this business and its services and what it takes to have satisfied customers. RingCentral, does not have what it takes. Their service, the actual VOIP service is sketchy at best. When they stopped using Zoom's platform, they fell apart. Their apps are kludgy, unreliable and frustrating. The customer service is annoyingly inept and will lie and tell you things to get you off the phone as quick as possible. They will do or say anything to get you to sign an agreement and will sneak in a 3 year term if you're not careful.... I have had numerous clients that I've taken over with their service and have moved them to Zoom, which is hands down superior. The business practices at RingCentral are unethical and border on criminal. I would stay away from this company at all costs, which if you don't WILL cost you.

I needed to send a fax from home so I signed up for this service. It was bulky and no user-friendly, and I could never get the fax feature to work. They charged my credit card $24.99 every month for several months, even though I called, emailed, and tried to cancel on the site (not allowed). Finally, after spending most of a morning trying to get someone to cancel it through chat (because the agents kept trying to upsell me), I was able to get them to cancel it. If I could give zero stars, I would!

Huge waiting times on the phone for cancellation but sales will answer in a minute. Bit cheeky to try to stop you cancelling by giving long wait times so you give up. Overall I was better off just buying a new phone and sim than using their service in my opinion.

Don't subscribe to any RingCentral services with a sales rep. When I did so I was opted into a sales contract for an entire year with poor disclosures regarding terms nested in a link through a Docsugin. There's probably grounds for a lawsuit due to a lack of proper disclosure during the sales process, and these contract sharks try to charge you for the remainder of the service, even though they failed to deliver what was promised in the initial sales call. I only recommend using the self service and don't opt in to long contracts, the savings are not worth the headache. I've never worked with a SAAS company that has such a poor warranty for when their product fails to deliver as promised. I've unfortunately had to report them to the Better Business Bureau for poor disclosure of terms and a reluctance to cancel my account despite me requesting them to do so. Sign at your own risk with this company.

Terrible, HORRID, absolutely horrendous/scary service. I am a medical doctor that runs a pretty standard medical clinic that used the Ring central VOIP service for the past 6 months. In those past 6 months, our clinic has had numerous outages of phone service, dropped/missed calls, misrouted calls by the auto attendant and more.

RingCentral Implementation department was great. Following the implementation, I submitted the required form for SMS approval to be able to utilize the text feature. The first form was submitted on Jan 23, 2023. It apparently did not have the exact wording and was rejected. I completed a second form the first of February. I have spent hours talking with multiple people in the support group and then in the TCR department to find out why I have not received an approval as I completed the form word for word from their example. I was told by support that the FCC had to approve it. I contacted FCC Customer Support that informed me that Ring Central's group provided the approval not the FCC.

I have had many issues with RingCentral. Here is one, TCR. Other companies are not charging their account holders for TCR. The fees and taxes that I paid along with the subscription cost should have covered it. My mobile carrier Verizon is NOT requiring me to register with TCR. They haven't even heard of it. RingCentral told me that it is not RingCentral who will disable our SMS ability but rather my mobile carrier. I spent 1 hour speaking with two different agents from Verizon's Corporate office. They investigated the TCR requirement and found nothing. Verizon is not aware of this "requirement" and therefore is not going to disable my SMS. If my SMS is disabled, it will clearly be from RingCentral, not Verizon.

I have signed up for their services and told them I'm going to see if they are going to be good fit. I don't sign term contracts and now when I want to cancel the service, which I haven't used they are saying that I have signed a contract to keep the service for a year.... The service doesn't do what their sales rep told me it would do. It didn't replace my main phone line, they never helped me to transfer my business phone number over. It is just nightmare. NO service customer help on their end.

Automatic contract renewal without agreement is a very shady practice. I had reached out to the company previously because my business was now closed, and I could not get out of my contract since I had a year left. I waited until my contract was nearly finished and asked them via chat and email what happens at the end of the contract. They said that someone would get back to me. I told them to contact me via my personal phone/email, and I didn't hear back. Prior to it ending, I needed to port 1 phone number, and it was problematic. It ended up going 2 weeks past the contract end date.

I switched my VOIP phone service and internet from AT&T to Spectrum because a sales rep named JULIO ** came to my office and promised that my internet would be faster, and that my existing VOIP phones would be able to be used. WRONG! I tried connecting my existing phones with RingCentral, but they require a passcode (no one told me this before). When I told RingCentral I obviously don't have the passcodes, they asked me to call the phone's manufacturer. Okay, I did, and of course it's a company in CHINA and they couldn't help.

I wish I could give 0 stars. The worst web platform & support team. Not only are they not helpful but they continuously hang up on you when you call in for help. None of their representatives know what they are doing. Every time I've called in for help I'm given a different answer because they are so incompetent. Find a different company because this one is NOT WORTH IT.

I signed up for Ring Central back in 2021. Their charge was $429.30. After speaking to one of their sales reps in 2022, I renewed for the following year at a similar cost. On December 15th, 2022, Ring Central emailed me that the renewal cost for 2023 would be $386.01. On March 6th, 2023, they charged my credit card $512.85. On 3/6/23, I called up Ring Central to inquire why my charge was higher than their email stated. After waiting almost an hour for someone to pick up, the person I spoke to said they could not help me and that a case manager would have to call me back within 24 hours.

RingCentral's VOIP phone system works well, that's not the problem. The problem is everything else. When setting up our company's system (we moved and had to make decisions in a hurry), I read reviews of RingCentral and proceeded (I'm pretty sure their reviews were bought and paid for, I have written the positive reviewers since explaining my ordeal - none have responded). I was told we needed to pay for 4 separate lines and assumed I was getting a square deal. This was a lie, solely meant to sell me more than we needed.

Unprofessional at best, negligent at worst. As a private medical practice, we rely upon RingCentral for a wide array of patient communications. We were prepared for the TCR registration process, having submitted our application on February 20th, 2023 in anticipation of the March 31st deadline. On March 6, 2023, our SMS service was disabled without notice. We are unable to communicate with our patients via SMS text messaging, which has negatively impacted our bottom line and disrupted the previously seamless flow of our office. Customer support is non-existent and the company has not been responsive or transparent with a reason or a solution. We are told to "wait up to 20 days" for a fix. This is unacceptable. We are now considering other companies for our communication solutions and will not recommend this company to any organization in need of a reliable communication platform. Stay away.

We recently switched to RingCentral for our business phone service and it was a terrible decision. Before you sign your two year contract, the sales team is super responsive and ready to answer any questions. But once you are locked in, everything changes. Was promised we would get assistance transferring our old phones, but we received no assistance whatsoever and it took us about 3 hours to work through all the issues to transfer just four phones. We were told our SMS texting should be functional within ten days of submitted our application, we are past that and cannot get anyone from customer service to even respond on that issue.

This people have the worst service in the whole world. They don't have any value to their customers. Especially the sales team. I have been calling this people each and every day for just one update on my account from past one month and no one updates me clearly anything. They just say they will get back to me and they have raised a ticket, and again I only call them to get an updated on it and the same thing goes on. If you ask me do not go with RingCentral or else you will have to shut your business for good. I have wasted 2 months behind this people and lost a lot of business and plus customers too.

What company has a 2yr contract that auto renews every 2 years without any notice? They will let you add additional lines at any time but if you try to remove a line guess what? Sorry but you are stuck for 2 years. I have been a customer for 7 years and started with 6 lines on my initial contract and now I am up to 15 lines but unfortunately we have downsized so I wanted to remove a few lines so do you think they will help me? Nope! I even asked to speak to a manager and the rep told me “sorry, but that won’t do any good” Stay away! Any good company won’t have you stuck in a multi year contract. Only companies that are poorly run will do that.

I have been with RingCentral since 2017. At first, they were good, easy to deal with everything. Over the last year what a nightmare. You can't text, Customer Service Ignores you.... Just don't, find someone else.

My company placed an order for phones with RingCentral but they were delivered to an address 320 miles away. I contacted FedEx who says it was sent to the address on the package and that I need to contact RingCentral because the shipper is responsible for filing a lost package claim. I contacted Account Executive, Jordan ** on 1/30/23 and let him know what happened. He said he was forwarding the info to one of their Transaction Coordinators then I didn't hear back from him again until I reached out on 2/13/23 when he replied that he was ordering replacement of our phones.

We've had the worst communication with RingCentral. The support's been horrible. We've been trying to cancel for over a month. We got charged for two months. We're now contesting it. It’s really bad. We tried to fix the problem with them for over a week. Every time I would try to answer the phone, it would drop and I would miss the call. We tried to get ahold of Sean and the other person that we have been talking to, because they told us, “We're gonna have you up and running on January the 5th.” We found out that then it was gonna take us two weeks to get the phone number to be ported over, so we weren't gonna be able to start until the middle of January.

We wanted to switch to remote. We wanted to get rid of the Xfinity, so that way, we could go remotely. We went with RingCentral and it's been good. There's only two of us using it and it seems to work out really well. It's making it much easier to get phone calls to both of us. I spoke to one of their res, and she was super helpful in explaining everything and getting us set up and everything switched over from the old company. Overall, RingCentral is convenient and a great way to be able to direct phone calls to multiple employees.

RingCentral gave me good offers, good service and a good deal. We're utilizing the main telephone line of me and the fax. It's very comfortable working with RingCentral and it’s helping me. The rep who worked with me was very helpful and easygoing. The system itself is a little bit complicated. It would be more easier and more convenient if they show off the telephone number and the fax number on the home page of the application itself. Other than that, everything is good. They could also make the physical telephone price less than this price on the website. It's way very expensive in comparison to other products.

We're using the phone, and it rolls over to three different phone numbers. So far, everything is okay. At first, we were kind of concerned that we weren't getting a lot of calls. But they are coming through. The only real problem we have right now is the issue with Comcast and we don't really know how to rectify that.

Right now, we're using RingCentral's phone service. It's much better than what we had before. I have caller ID now. I didn't have it before. I have talked to a couple of people when I was setting my phone up, and they did a great job.

So far, I'm having a great experience with RingCentral. We're using the phone service. But I'm definitely gonna start using SMS and texting. I like that I could get to connect with my customers a lot better and safer and that you can see that the company is definitely growing and showing that it's not just a personal cellphone, just getting a phone call. I definitely love the service for that. The interaction I had with them was fantastic 'cause they walked me through the step-by-step process of setting up my account. It was really great. Mary really helped me out a lot. Kudos to her.

I've used RingCentral off and on for five years. I like the way they did the call management and how I could put my custom messages in if it's after hours or the calls being transferred. I like all the different options you can do. It's much more than just a regular phone line. Their customer service was very helpful too. I was wanting to add some extra lines and everything worked fine. I wish the cost was $5 cheaper a month. But it's still not bad. It's cheaper than getting a regular landline. I would recommend RingCentral to anyone. I've been very pleased with them and I plan to keep using them.

I like the pricing and the professionalism of RingCentral and their versatility, too. We use it for all our inbound and outbound calls or we'll use it for faxing and texting. It's been very valuable ‘cause we need to be able to have our clients be able to contact us. It's a good phone answering system. It's easy to navigate to use the website or the app. It's very professional in terms of the voicemail system. It's also very customizable. There are a lot of features that are integrated into it.