RingCentral Reviews

RingCentral Reviews
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Overall Rating2.9 out of 5
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About RingCentral Reviews

RingCentral offers an intuitive platform for voice, video meetings, team messaging and collaboration. From click-to-dial functionality to one-click video conferencing, everyone on your plan can readily access the same digital tools through a single, easy-to-use platform that works across office sites and mobile devices. Setup, deployment, and adoption is also easy, and IT can manage it all from anywhere. RingCentral supports all types of businesses, with plans built to each company’s size and needs. The plans can get expensive for large businesses, but the company promises no hidden fees.

Pros & Cons


  • Four customizable plans
  • All-in one communications solution
  • 24/7 staff support and extensive resources
  • No hidden fees


  • Not yet available in all countries
  • Might require contract

Bottom Line

RingCentral moves beyond a traditional VoIP service by providing one platform for voice, video meetings, a contact center and team messaging and collaboration. There are several plan options and price points available with no hidden fees.

What is RingCentral?

RingCentral is a comprehensive, cloud-based business communications solution that includes messaging, video, phone, fax and a contact center. The company designed the all-in-one platform to help businesses streamline its communication and eliminate the need to use separate applications for day-to-day calls, conferencing and online meetings.

RingCentral has more than 20 years of experience in the industry.

How does RingCentral work?

RingCentral works over the cloud to provide easy access to advanced communication solutions. When your business partners with RingCentral, it receives 24/7 customer support and access to a complete product knowledge base, customer community and RingCentral University resources.

RingCentral products

RingCentral’s VoIP services help replace traditional landline telephone technology with a streamlined approach to business communication. RingCentral VoIP is part of a secure and reliable virtual phone service that also leverages cloud PBX solutions.

In addition to traditional voice phone calls, businesses can get further communication services and perks like online meetings, SMS, team messaging and advanced call management features from RingCentral. The company provides a comprehensive cloud communications platform without the need for expensive wires and cabling. All you need is internet-connected devices like computers, laptops and mobile phones.

Specific RingCentral products include:

  • RingCentral MVP: Includes messaging, video and phone services
  • RingCentral Video: Includes free video meetings and messaging
  • Contact Center: Handles inbound and outbound communication

RingCentral plans

RingCentral offers four MVP plans to choose from: Essentials, Standard, Premium and Ultimate. Each is centered on the number of users and the size of the business.

This plan offers messaging and phone services for $29.99 per user per month. With this option, you can get access to business phone or toll-free numbers with unlimited calls within the U.S. and Canada and business SMS. Voicemail-to-text, team messaging and document sharing are also included. This plan allows up to 20 users.
This plan offers messaging, phone and video services for $37.99 per user per month. It includes everything from the Essentials plan plus business phone numbers in more than 100 countries with unlimited internet fax and audio conferencing. Video meetings for up to 100 participants for up to 24 hours at a time are also available. This service comes with quality-of-service reports and 24/7 support. Businesses can also integrate this plan with common technologies like Office 365 and Slack.
This plan offers messaging, phone and video services for $44.99 per user per month. It includes everything from the Standard plan plus additional benefits designed to enhance productivity, including single sign-on, multi-site admin and management and hot desking. Video meetings are available with up to 200 participants for up to 24 hours at a time. Businesses also receive advanced call handling and recording, real-time analytics and access to more integrations, including Salesforce and Zendesk. Internal developers also get access to custom integrations and developer platforms.
This plan offers messaging, phone and video services for $59.99 per user per month. It includes everything from the Premium plan plus device status reports and status alerts. It also comes with unlimited storage.

RingCentral pricing

RingCentral's VoIP phone systems cost between $30 and $60 per user per month, though the company does offer discounts sometimes. The price depends on the features, capabilities and overall business goals.

The company offers a number of options that suit customer needs and budgets from the small business to enterprise customers. Pricing depends on features, capabilities and overall business goals. With transparent plans and pricing, businesses will know exactly what services and benefits they’re paying for. There are no hidden fees or charges with these services.

RingCentral FAQ

What is RingCentral MVP?

RingCentral MVP (message, video, phone) is a fully integrated platform that keeps each mode of communication and its relevant documents and links in one central space. This lets your team have video, team messaging and phone capabilities in a single mobile and desktop application for maximum flexibility.

What is RingCentral Contact Center?

RingCentral's Contact Center is an omnichannel solution that lets customers contact your company on the communication channel of their choice while giving agents access to the data needed to solve problems quickly and efficiently. The tool has an easy-to-use drag-and-drop development environment, and RingCentral offers multiple products and plans to improve the Call Center experience.

What is RingCentral Video?

RingCentral Video lets participants join instantly from a browser and access full meeting functionality.

What integrations does RingCentral offer?

RingCentral lets you integrate ready-to-use business apps and build your own with an open API platform. The open API platform enables communications integrations with popular business apps from Google, Microsoft, Salesforce, Okta, Zendesk and ServiceNow. It also lets your company's developers build custom apps and integrations.

Is RingCentral safe?

RingCentral uses seven layers of security and redundant data centers to ensure user protection and high availability, and it has experts monitoring and optimizing the platform 24/7 to ensure service remains at the highest level possible, with available 99.999% uptime SLA. RingCentral also uses geographically dispersed data centers and rigorous security processes to effectively shield you from system failure due to operational errors, cybercrime and natural disasters.

RingCentral Reviews

ConsumerAffairs has collected 646 reviews and 165 ratings.

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Page 1 Reviews 0 - 5
Verified purchase

Reviewed Feb. 10, 2023

We wanted to switch to remote. We wanted to get rid of the Xfinity, so that way, we could go remotely. We went with RingCentral and it's been good. There's only two of us using it and it seems to work out really well. It's making it much easier to get phone calls to both of us. I spoke to one of their res, and she was super helpful in explaining everything and getting us set up and everything switched over from the old company. Overall, RingCentral is convenient and a great way to be able to direct phone calls to multiple employees.

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Response from RingCentral

Sarah, We appreciate you taking the time to share your experience! Stay in touch! We're always eager to hear how things are going!

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    Verified purchase

    Reviewed Feb. 10, 2023

    RingCentral gave me good offers, good service and a good deal. We're utilizing the main telephone line of me and the fax. It's very comfortable working with RingCentral and it’s helping me. The rep who worked with me was very helpful and easygoing. The system itself is a little bit complicated. It would be more easier and more convenient if they show off the telephone number and the fax number on the home page of the application itself. Other than that, everything is good. They could also make the physical telephone price less than this price on the website. It's way very expensive in comparison to other products.

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    Response from RingCentral

    Mohammad, Thanks for sharing this feedback. We're always working to improve and we're grateful to hear from you.

    Verified purchase

    Reviewed Feb. 9, 2023

    So far, I'm having a great experience with RingCentral. We're using the phone service. But I'm definitely gonna start using SMS and texting. I like that I could get to connect with my customers a lot better and safer and that you can see that the company is definitely growing and showing that it's not just a personal cellphone, just getting a phone call. I definitely love the service for that. The interaction I had with them was fantastic 'cause they walked me through the step-by-step process of setting up my account. It was really great. Mary really helped me out a lot. Kudos to her.

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    Response from RingCentral

    Fitzroy, Excited to hear that things are going great! Appreciate you taking the time to share your experience!

    Verified purchase

    Reviewed Nov. 16, 2022

    I talked to the office manager and told him that RingCentral would be a good thing for us to do and have because we can have meetings. The other company that we had was okay. But to add more lines would have been a little too much. The manager decided to change and we switched over to RingCentral on October 21st. So far, so good. We now have more lines. Customer service has been very good every time we have called. The person who helped us set things up over the phone was excellent. The cost is a lot better too. I really love the service and the girls too. We are happy.

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    Response from RingCentral

    Lourdes, Thrilled to hear! Thanks so much for taking the time to share your experience. Let us know if you need anything else!

    Verified purchase

    Reviewed Oct. 11, 2022

    RingCentral's service, features, and functionality are good. Their onboarding team is second to none. They are always there, they always answer the phone, they always help you solve your problem, and they are never in a hurry. For the first 60 days, they have a dedicated onboarding training to get your account set up. We're small and we don't have a whole lot of demand, but it's nice to have somebody to help you do things because that system is vast.

    We needed the ability to record phone calls real time and we needed the ability to add additional numbers in the geography of where we're working with medical clinics. My partner and I have a nursing team that does its thing separately. We're based out of Charlotte and we're onboarding two clinics in Florida. We had to have the ability to acquire a number there and use that number to make outbound phone calls because we were calling patients on behalf of their clinic. That was really what we were looking to do and we has to record those.

    If it wasn't for a couple of things, we would have chosen a different, simpler and lower cost product. But we had to have that and RingCentral was the best. For what it's worth, their system meets our needs, which is fairly modest. They can handle a 10,000-employee company with offices in three countries. Their system is extremely broad and it does a lot of stuff. They were very helpful.

    We're very happy with RingCentral. The only downside I have is my nomadic life right now and having the bandwidth to do what needs to be done. I'm currently in an RV so my internet connection is not quite as awesome as I wish it was. RingCentral is a VoIP company and it's only as good as your bandwidth, so I'm working on that.

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    Response from RingCentral

    Wow! Great to hear, Michael! Thanks so much for sharing this feedback! We're here if you need us - stay in touch!

    Verified purchase
    Sales & Marketing

    Reviewed Sept. 21, 2023

    This scam company (RingCentral) disabled my 8-year-old account without giving any reason, and they blocked all the numbers. We have lost $70,000 because of this, because all our customers are not reachable to our company, and now customers is filing for a chargeback because they can't reach our company. Stay away from this scam company. I mean, I don't know how they can damage a company this much. After 8 years, they are telling us that they disabled our account because of suspicious activity and are not explaining what kind of suspicious activity. Eight years is a long time, and we are losing customers every day because of this scam company that scammed us. We were paying RingCentral $5k every month, and this is what they did to our company after taking our money for 8 years.

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    Response from RingCentral

    Hello Jean, The Review Team would love to understand your situation better. Please email us at the email address we will provide for you in a private response so we can continue this conversation and see how we can best assist you. We look forward to hearing back from you!

    Resolution In Progress

    Reviewed Sept. 18, 2023

    I tried to transfer my numbers (21 numbers) for 90 days and they kept telling me the address was incorrect even though I used the only address they had. Don't go there if you want your numbers! Careful.

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    Response from RingCentral

    David, the Review Team understands your frustration. RingCentral must comply with port-out procedures and policies which the FCC monitors. If there are any discrepancies in the information provided in accordance with the account, per RingCentral policy, the port will be rejected. This is for security purposes and the safety of your business numbers, which is a priority of ours, regardless of whether you are a new or leaving customer. If you would like to discuss this further, please contact us at the email address we will provide for you in a private message. We hope this information offers more clarity around porting-out, what responsibility lands on RingCentral, and what is out of our scope. Thank you!

    Resolution In Progress
    Customer Service

    Reviewed Sept. 5, 2023

    We've had Ring central for more than a month. The phones don't work. Most of the time they give callers a recorded message and then just hang up. Most of the time the phones don't even ring. They keep randomly charging things to our credit card. Terrible, terrible experience. Stay away from this horrible company.

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    Response from RingCentral

    Victor, the Review Team is sorry to hear this. Please email us at the email we will provide you in a private response so we can do our best to assist you and turn your experience around however we can! We hope to hear from you soon.

    UPDATE: Please reply to our email at your earliest convenience so we can continue to do our best to help you. Thank you!

    Resolution In Progress

    Reviewed Aug. 10, 2023

    Stay away from this company. The service sucks. I had a fax account for years. We recently switched our office phones in June. I told my account rep several times the fax account needed to be merged. Told her it needed to be done prior to renewal at end of July. What happened. I was charged for the renewal because the accounts were not merged. I have called repeatedly and been ignored - told someone would call back but never did. Finally got someone to actually do the transfer and now I'm being told that I will have to pay $66 for a number I've had with them for years. On hold endlessly waiting for a supervisor. Got phones that did not work. Had to pay for new phones and no one will give instructions on how to return defective phones. STAY AWAY, FAR FAR AWAY!

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    Response from RingCentral

    The Review Team is happy to hear this issue has been resolved. We are glad you could find a resolution with our team Mickey! If you need any additional assistance, please reach back out to us via email. Thank you!

    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed Aug. 7, 2023

    When sold on this solution I was told the AI function could automate some of the features that we could not rely on staff for. Once into the setup of the account, it was apparent that the system could not do what we needed and was overkill for our business. The call center platform has led to missed calls and a drop in sales. When I tried to cancel this service I was told that I was outside of the 30-day cancellation window. Funny thing though we didn't start setup until after the 30 days. Now to try and cancel I am being bounced around from one talking head to another saying well you have to talk to this person or that person. I highly recommend avoiding this company unless you have no other provider available to you.

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    Response from RingCentral

    Michael, the Review Team hears you; please email us at the email provided in a private response so we can assist you as best we can. Thank you!

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    RingCentral Company Information

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    20 Davis Dr.
    Postal Code:
    United States