RingCentral Reviews

We wanted to switch to remote. We wanted to get rid of the Xfinity, so that way, we could go remotely. We went with RingCentral and it's been good. There's only two of us using it and it seems to work out really well. It's making it much easier to get phone calls to both of us. I spoke to one of their res, and she was super helpful in explaining everything and getting us set up and everything switched over from the old company. Overall, RingCentral is convenient and a great way to be able to direct phone calls to multiple employees.

RingCentral gave me good offers, good service and a good deal. We're utilizing the main telephone line of me and the fax. It's very comfortable working with RingCentral and it’s helping me. The rep who worked with me was very helpful and easygoing. The system itself is a little bit complicated. It would be more easier and more convenient if they show off the telephone number and the fax number on the home page of the application itself. Other than that, everything is good. They could also make the physical telephone price less than this price on the website. It's way very expensive in comparison to other products.

So far, I'm having a great experience with RingCentral. We're using the phone service. But I'm definitely gonna start using SMS and texting. I like that I could get to connect with my customers a lot better and safer and that you can see that the company is definitely growing and showing that it's not just a personal cellphone, just getting a phone call. I definitely love the service for that. The interaction I had with them was fantastic 'cause they walked me through the step-by-step process of setting up my account. It was really great. Mary really helped me out a lot. Kudos to her.

I talked to the office manager and told him that RingCentral would be a good thing for us to do and have because we can have meetings. The other company that we had was okay. But to add more lines would have been a little too much. The manager decided to change and we switched over to RingCentral on October 21st. So far, so good. We now have more lines. Customer service has been very good every time we have called. The person who helped us set things up over the phone was excellent. The cost is a lot better too. I really love the service and the girls too. We are happy.

RingCentral's service, features, and functionality are good. Their onboarding team is second to none. They are always there, they always answer the phone, they always help you solve your problem, and they are never in a hurry. For the first 60 days, they have a dedicated onboarding training to get your account set up. We're small and we don't have a whole lot of demand, but it's nice to have somebody to help you do things because that system is vast.

This scam company (RingCentral) disabled my 8-year-old account without giving any reason, and they blocked all the numbers. We have lost $70,000 because of this, because all our customers are not reachable to our company, and now customers is filing for a chargeback because they can't reach our company. Stay away from this scam company. I mean, I don't know how they can damage a company this much. After 8 years, they are telling us that they disabled our account because of suspicious activity and are not explaining what kind of suspicious activity. Eight years is a long time, and we are losing customers every day because of this scam company that scammed us. We were paying RingCentral $5k every month, and this is what they did to our company after taking our money for 8 years.

I tried to transfer my numbers (21 numbers) for 90 days and they kept telling me the address was incorrect even though I used the only address they had. Don't go there if you want your numbers! Careful.

We've had Ring central for more than a month. The phones don't work. Most of the time they give callers a recorded message and then just hang up. Most of the time the phones don't even ring. They keep randomly charging things to our credit card. Terrible, terrible experience. Stay away from this horrible company.

Stay away from this company. The service sucks. I had a fax account for years. We recently switched our office phones in June. I told my account rep several times the fax account needed to be merged. Told her it needed to be done prior to renewal at end of July. What happened. I was charged for the renewal because the accounts were not merged. I have called repeatedly and been ignored - told someone would call back but never did. Finally got someone to actually do the transfer and now I'm being told that I will have to pay $66 for a number I've had with them for years. On hold endlessly waiting for a supervisor. Got phones that did not work. Had to pay for new phones and no one will give instructions on how to return defective phones. STAY AWAY, FAR FAR AWAY!

When sold on this solution I was told the AI function could automate some of the features that we could not rely on staff for. Once into the setup of the account, it was apparent that the system could not do what we needed and was overkill for our business. The call center platform has led to missed calls and a drop in sales. When I tried to cancel this service I was told that I was outside of the 30-day cancellation window. Funny thing though we didn't start setup until after the 30 days. Now to try and cancel I am being bounced around from one talking head to another saying well you have to talk to this person or that person. I highly recommend avoiding this company unless you have no other provider available to you.