Rainbow International Reviews

Original Review: Sept. 8, 2024

If I could give this company zero stars I would. BEWARE, this company sends out unexpected workers who do not hook up the equipment properly in your house and then blows up your electrical and sticks you with the electrical bill. Our house was built in 1979 all of the electrical was up to code at the time the house was built. Before Rainbow came out to my house all of our electrical was working. The workers they sent out plugged 3fans and a humidifier into a bathroom outlet using extension cords and completely fried the electrical circuit. We are lucky our house did not burn down.

We reported it right away and they took two days to come back and then actually properly plugged in the equipment into a separate box they brought which they plugged into the 220 outlet. We had to call an electrician out to fix our electrical since half our house had no electrical. Rainbow could care less that they screwed up our electrical and did their “investigation“ and tried to say it was our fault the wires were not properly ran in the walls when our house was built. Worst company EVER! Do not use them unless you want your house burnt down or get stuck with a $3400 electrical bill!

My house had a flood in December which cost me $85,000 to Rainbow. After a long 5 months of living in a hotel, waiting for the job to be completed, in May RAINBOW CAUSED A SECOND FLOOD in my house and charged me an additional $11,000 for it. When they FINALLY COMPLETED the job in July, this is one of the end results....A pipe for the sink that is not complete which almost caused a third flood!!!! How is it that a minimum-wage paid maid can see that a pipe is missing but not rainbow who was paid almost $100,000??!! I have been ANGRY dealing with this company for SIX MONTHS and now it continues!!!! Wait until I catch my breath and tell you about the quality of their other work and performance!!!! They have great reviews BUT DON'T IGNORE A LEGITIMATE WARNING AND FIND YOURSELF IN MY SHOES!!!!

ORIGINAL REVIEW: We had a small fire in the chimney and our insurance company suggested these people. WHAT A HUGE MISTAKE! They sent in a salesman who said it would take 10 days to 2 weeks to clean the two rooms that had fire extinguisher dust and smoke smell. There was no fire damage. But once you sign up all bets are off. It took over 3 months and the job is still not done after over a year! They "stained" our windows with whatever chemical they used to mask the smell on the walls and ceilings. Then they tried to clean it off. I have no idea what they used but I have 10 windows that are cloudy. My window washing company tried 3 times to no avail. They also sent a window washer out, again to no avail.

There were no supervisors on the job while the work was being done. I was there the entire time. It was obvious some of the workers didn't know what to do. In fact, one employee told me he was upset because he was promised training and never received it. I suppose that is why he did not take care not to slop the chemicals all over the place. I brought this to the attention of the salesman and he simply ignored it and stopped taking my calls. A couple of their employees also sent him pictures and he ignored them too.

I then contacted them through their web page and the vice president called me. He seemed concerned at first, even came out to see first hand. He kept saying it couldn't be their fault and he started ignoring me. But after a few months of being relentless he finally agreed to replace the glass in the 2 worst windows...until he got the estimate. He said they couldn't pay that much. He then stopped taking my calls again so I sent another website message and the president emailed me. He said it was not their fault and listed a few excuses which I refuted. He then went into hiding like the others. It is appalling indeed that they think they can get away with this and not fix their mistake! Above the law? We will see because we are suing them to make things right.

DO NOT USE THIS COMPANY unless you do not care about your property or belongings! The worst company I have ever dealt with by far. They also dented my leather couches, broke several items and left the floors a mess - we had to clean them ourselves. Lack of management, lack of training, just plain horrible work and some employees that worry more about their loud music, cell phones and lunchtime than doing the job. I could go on and on about the way they treated our belongings but suffice it to say that we cringed every time they came back in fear of what might happen next. USE THIS COMPANY AT YOUR OWN RISK, I WARNED YOU.

Their representative was then rude, condescending, patronizing, and confrontational with my wife. She was just asking him questions about the scope of the damage and trying to ensure that proper communications had been made and would be made to USAA (because that has been an ongoing problem). The conversation ended with him telling her that "You just want me to kiss your butt." He was then told to leave the property. 4 weeks after the first contact, we are in the situation of having very minimal work performed and very minimal information provided to our insurance. They opened up the walls and ran dehumidifiers and fans for a few days... guess that's something. Hopefully it's dry.

Three months after the incident, we have moved back into our home and have found that the plumbing under the sink is leaking, my husband is working on it. We had 3 Lavoler blinds apparently put in the trash, the gift card does not cover that expense. We also have several outlets without wall sockets coverings. The transition piece between the kitchen and living room is coming up. The flooring was put down inadequately in the living room leaving a gap, approximately ½ inch with no wood flooring by the entry doorway – concrete is showing. The endcap piece on the kitchen counter is loose. There is a cracked light switch plate in the kitchen. One of the rehung blinds is broken as three wooden blinds were initially throw out and got rained on. After expressing my concerns to the main office, Rainbow sent a gift card and a statement of apology.