PuroClean

They threw everything I owned in a dumpster outside my house for the neighborhood to go through. Neighbors got my jewelry. People down the street got my butterflies. What they did supposedly "take and put in storage" they lost. I had books that were incredibly old and expensive. Not all of my outlets work. They gave me a quote of 3 months to get my house back together. It took them 9 months. I ran out of money. They partied in my house regularly, I would find beer cans and bottles all over the place. I hate them more than I could describe in a paragraph. I'm writing this while waiting for my bathtub to drain actually.

Long story short, they stole it. When I asked for it back, they had no record of it. In fact, they didn't keep any record of the things they removed from my basement. They sent me some pictures they took, but none of the pictures showed my items clearly. There was no itemized list of items, nothing in writing from them at all. They just kept reassuring me "don't worry, we take care of everything". I trusted that and lost my possessions. They didn't return anything to me or even call me to discuss the items they were "drying" out because clearly, that's not their business. It's to steal your items that might be of value and expect you to just get a settlement from your insurance company and walk away. I am so disappointed, more so, in myself, for believing that these people really were trying to help me Just want to put this out there though, so it doesn't happen to anybody else. I'm sure my items of value were sold for profit and that is disgusting!

When we returned home the next day (after having been in a hotel for a week to avoid the asthma inducing smoke and odors) I saw the smoke residue etc left everywhere and began cleaning furiously. I cleaned for 4 days (a total of 23 hours) just on the lower portion of our home that was affected the most. When this was done I contacted insurance and Chris again. Chris agreed the job was done poorly and agreed to pay another company to come clean behind what I had already done. My insurance agent advised that I send him an invoice for my hours instead.

A few days after I spoke with him about this he sent his crew back out to collect the air purifiers odor machines. They offered to clean anything I hadn’t gotten yet and since I didn’t have the proper cleaner to clean our new 2month old leather couches I asked them to wipe those down while I stepped out of the room. A couple of days later I went to vacuum under those couch cushions and found that the zipper had been damaged.

I reached out to Chris once more, offering him the chance to make this right as well. Instead he insisted that his employees were “honest and complete” and accused me of being dishonest. I let him know I would be leaving a detailed and accurate review of the “services” they provided and his response was that he “would have a specific answer for me if I so choose.” I will let the story speak for itself. I would not recommend PuroClean and am happy to provide pictures of the cleaning rags I used after they had “cleaned” as well as the damaged cushion. Email me at **

Two years prior I spent $8000 on a brand new Trane air handler furnace and heat pump. The best I could buy. All State was not going to chance the furnace thinking smoke damage but I knew the furnace was off when the fire occurred so I told Dave from the second day we ever met that that furnace does not leave this property. He told me that he would pack it in my shed along with anything else that I wanted to keep. They kept everything here on my property except my two-year-old Trane furnace which I paid a little over $4000 just for that.

His men pulled A generator out my front door and instead of picking it up and setting it on the ground they pulled it straight off and broke the corner of my concrete porch. I took pictures of all of it. His men were the only people here all day. I came by in the evenings after work and took pictures. I notified him about it. The first thing he says where is his men said they didn’t do it although I had pictures of their generator sitting there in the corner of my concrete broke off laying right beside it. This is all when my furnace came missing.

Dave‘s response to me was, "The insurance paid you for it so it doesn’t matter." This was my property. Dave had no business deciding what will and will not happen on my property with my furnace or any of my belongings. It is over a year and three months later. Dave told me he would fix the sidewalk or porch. I asked him how he was going to do that. He said he was going to glue the corner on. You do not glue the corner of the concrete porch on.

I had to have three rafters replaced in my roof. Dave was going to rent a crane to put three rafters up there. Three guys passed it up, laid it out, set it in place and nailed it together. Dave was going to rent a crane. I knew then he had no idea what he was doing. I fired him. The insurance company paid him $43,000. Never asked if I was satisfied with their work. Never asked if the job was complete. Did not send anybody out to Luck Dave is in bed with All State and I believe there’s more going on than we know of.

Over a year and going on five months now later. Dave will not answer my phone calls. I have tried repeatedly and I record every time I call so he can’t say I didn’t call. He has all my bedroom and living room furniture which was supposed to be cleaned and stored for up to a year and All State pays for it. I call Dave about a month shy of a year and he says I owe him $1700. I told him to send me an itemized bill. He still has not done that. I have called and called and called. He will not answer my calls. He stole my furnace. Whether the insurance paid for that furnace or not was none of his business, if that was 4000 I did not have to spend that I could’ve used on some other part of the house.

Dave of PuroClean has been nothing short of a ruthless scoundrel that preys upon people in a devastating situation and takes advantage of us. I will update this review later for I can see I will have to get lawyers involved. He still has my belongings. He owes me for a furnace and use me for repairs on my concrete porch. I will update when things change.