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Payline Data
Overall Satisfaction Rating
3.82/5
  • 5 stars
    39
  • 4 stars
    22
  • 3 stars
    6
  • 2 stars
    3
  • 1 stars
    14
Based on 84 ratings
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    Payline Data

    ConsumerAffairs Unaccredited Brand

    Payline Data can streamline the way you accept payments and help take your business to the next level. We have many services to help the way your business runs: electronic invoicing, fraud protection, ACH services, customer insights and more. We work with thousands of companies across the United States. See how Payline Data can help your business today.


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      Payline Data Reviews

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      Page 2 Reviews 11 - 20
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 3, 2017

      This company claims to be transparent, but that is farthest from the truth. I searched for companies for my high-risk business. I was given two highly rated companies to contact. One was Durango who was great at being honest and transparent about what they would charge me in the first e-mail I received from them and then Payline who I contacted and was a horrible interaction. I contacted Payline and spoke with Jamie ** and told her I need a payment gateway/merchant for my high-risk company. She asked me about my company and I told her what we sell then she took over the conversation completely and started saying that I need to get rid of items on my website and then said I need to change my website because it didn't fit what they wanted it to have on it because it was missing information on the checkout page. My checkout is disabled because I do not have a payment processor yet so no one can get to it right now.

      I hung up and realized that I wasn't given the chance to ask what the rates/fees would be for my high-risk business. So I emailed her and asked her for the rates/fees for my business before I go and start deleting my inventory from my website and changing information. I do not know all the specific products that I have on my website because I use an automated inventory management system for uploading my product from my wholesaler. So I had to search for the ingredients she gave me so I could see if they were on my website. Quite a few showed up that would need to be taken off. So I wanted all the rates and fees before moving forward. She said, "If you can't remove the items from your website then we can not help you" and then (without me asking her to do so) signs me up with another company who I never heard of and can't find any information on and didn't ask for.

      I never said I couldn't remove those items from my website. I just said that before I do I want the rates and fees so I could compare with the other companies. So since I asked what my rates and fees would be for signing up with them, I get dropped right away and moved to another company (who they say is for high-risk businesses) that I don't want. This company claims to have transparency, but from my experience there is none and if you asked they divert and remove you. They lost a potential customer because they could not answer a simple question of what I was going to be charged before I start doing all the demanding things they asked me to do to my website. My best experience was with Durango who has good rates for high-risk businesses. That is who I will be going with now.

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      3 people found this review helpful
      Rated with 3 stars
      Verified Reviewer Verified Buyer
      Original review: May 7, 2017

      When I wanted to find a new company for credit card processing, I went online and searched a few sites for the best programs. A few of them said that Payline was one of the best on transparency of how they charge people and that was important to me. I also like the fact that they're relatively inexpensive and they were able to match the price with my current provider. They also gave me a free automatic payment processing for my website.

      Moreover, when I sent them the confusing proposal that was given to me by the salesperson of another company to compare, the Payline sales staff pointed out that the other company was not being honest. They were fairly helpful and I was very positively impressed with how they dealt with me. And when I was not making my decision quickly, they followed up a few times but I appreciated the reminders occasionally. It was a little annoying but I understand that as a sales team, their job, at some point, is to get sales.

      However, my computer guy said that the technical support people that he was working with at Payline were not very good and that he he had to help them fix the coding on their end for hooking up the Payline system with the automatic payment processing on my new website. He told me it was basic and that I should find a different company because they're incompetent. But they gave me a good deal and I had a good experience with their honesty. So I'd like to see if we can make it work out. Overall, I would tell others that they have a good price but I would not recommend them to those who are planning on hooking up the system with a website because of the bad technical support.

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      6 people found this review helpful
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      Rated with 3 stars
      Verified Reviewer Verified Buyer
      Original review: May 7, 2017

      Payline Data had good reviews online and their rates appeared to be competitive. The sales team got it all setup. They're great and responsive to all our questions. Payline had a really nice self-service terminal for reviewing the current status of all our transactions. However, I like them to have a better communication from their risk department. Any communication would be nice when there are problems instead of just flagging our account. We didn't get anything until we contacted them about it.

      3 people found this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: April 26, 2017

      I was looking for a new credit card processor and Payline was recommended on an online site. They just set it up and went. It's been working good as just like they said they would. Payline has been good to us.

      3 people found this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: April 25, 2017

      Payline has excellent customer service ratings, very competitive and good price scales, and they seemed to be a good company to work with. Their customer service representatives have generous hours when they answer calls. They are very helpful to do what they can and explain things for me. However, I had one issue with them. I asked them to have a button put on our company website. They said they would do it but then, they never did. Moreover, I think they even charged me for it. Still, we have the link on our website and it's nice to have a credit card option for our customers.

      For some reason, our customers have not been using the credit card option yet. Maybe it is because we do not have the reader for the cell phone. I think the customers are uncomfortable because it's a link on our website. It gives a general page and they don't trust that. It doesn't give a certified website where there is information that says it's secure. Perhaps, if it was a button on there, they would trust it better.

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      Payline Data response

      Dear Matt,

      Thank you for being a Payline customer! We are thrilled to be a part of your business and hope that we can continue to help your business be successful.

      Your review mentioned a request of yours not getting resolved and potentially affecting your customers' experience with your business. We would definitely like to have the opportunity to correct this. When you get a moment, can you please send an email to our Support Team at support@paylinedata.com? We can then work on getting this resolved for you.

      Please let us know if there is anything else we can do to assist.

      Thank you!

      David Suffolk

      2 people found this review helpful
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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 22, 2017

      Everyone at Payline Data was incredibly friendly and informative. I set up a merchant account for my online business with them. However, I ended up merging with a different business so that didn't end up working out. Their service just didn't fit my needs at the time and we ended up canceling it. Nevertheless, Payline was very upfront about everything. They were very clear about how everything worked and definitely customer service-friendly. They helped me understand step-by-step what I needed to do and how to be successful. Also, they were super timely and good at getting back to me. In my short experience, I haven't had a company who is that quick on their turnaround and helpful throughout. I would certainly recommend Payline to other businesses. It's nice to have their personal touch today when everything is so automated.

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 10, 2017

      I Googled credit card processors and Payline Data was the top ad. When I first signed up, the reps helped me set up everything. Since then everything's been working flawlessly. I like that I don't have to talk to anyone, the system automatically processes payments and I don't have to go every night and do the batches.

      3 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 4, 2017

      I was searching on Google for credit card processing services. I submitted requests to about three companies at the same time and Payline was the quickest to respond and seemed to give me more personal care than the others. They contacted me back and gave me phone numbers I could call them with. I called them right off and they were easy to work with, very friendly and seemed very personable. They understood my situation and made sure I was taken care of quickly. They helped me get set up really quickly and expedited the situation. I do merchant account services with them - Visa, Mastercard, American Express and Discover.

      I like that they have their own gateway service but it is very ugly. I'm a web developer so I look at things like the styling and I wish it was styled to be a little prettier. But it was really easy to set up. I had to set it up with what's called an API and their API was really easy to use. They also have great technical support with it. I'd recommend Payline.

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      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 3, 2017

      I found Payline Data in a Fortune Magazine article. They rated the credit card services that small businesses could purchase or get and Payline Data was rated top three. They said Payline Data was the easiest and have the best in using inventory systems so I got the SwipeSimple from them. It's a mobile payment solution and it does attach all the inventory for you so it's great. But, if I wanted to apply discount on items, I have to figure it out ahead of time and go in and change the price.

      The first time when I ordered my little Square reader, it didn't show up at the right place. They said they dropped it off but it never arrived. It was weird. So, I sent it to my home instead because I didn't want to not have it. I also called them when I got locked out of my account once because I forgot the password, and they were able to resolve the issue quickly. They were easy to get ahold of and they're very good with the customer service. They also give you a list of people to call and that was good.

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      3 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 1, 2017

      I was impressed by Payline's website and I like their pricing. I've been using their system to process credit card transactions. While I have limited interactions with their people, I was really happy with the service and getting everything set up.

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      Payline Data Company Information

      Company Name:
      Payline Data
      Formerly Named:
      Payline Data
      Address:
      225 W. Upper Wacker Dr. #1565
      City:
      Chicago
      State/Province:
      IL
      Postal Code:
      60606
      Country:
      United States
      Phone:
      800-617-9342
      Website:
      www.paylinedata.com
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