Payline Data

This company claims to be transparent, but that is farthest from the truth. I searched for companies for my high-risk business. I was given two highly rated companies to contact. One was Durango who was great at being honest and transparent about what they would charge me in the first e-mail I received from them and then Payline who I contacted and was a horrible interaction. I contacted Payline and spoke with Jamie ** and told her I need a payment gateway/merchant for my high-risk company. She asked me about my company and I told her what we sell then she took over the conversation completely and started saying that I need to get rid of items on my website and then said I need to change my website because it didn't fit what they wanted it to have on it because it was missing information on the checkout page. My checkout is disabled because I do not have a payment processor yet so no one can get to it right now.

When I wanted to find a new company for credit card processing, I went online and searched a few sites for the best programs. A few of them said that Payline was one of the best on transparency of how they charge people and that was important to me. I also like the fact that they're relatively inexpensive and they were able to match the price with my current provider. They also gave me a free automatic payment processing for my website.

Payline Data had good reviews online and their rates appeared to be competitive. The sales team got it all setup. They're great and responsive to all our questions. Payline had a really nice self-service terminal for reviewing the current status of all our transactions. However, I like them to have a better communication from their risk department. Any communication would be nice when there are problems instead of just flagging our account. We didn't get anything until we contacted them about it.

I was looking for a new credit card processor and Payline was recommended on an online site. They just set it up and went. It's been working good as just like they said they would. Payline has been good to us.

Payline has excellent customer service ratings, very competitive and good price scales, and they seemed to be a good company to work with. Their customer service representatives have generous hours when they answer calls. They are very helpful to do what they can and explain things for me. However, I had one issue with them. I asked them to have a button put on our company website. They said they would do it but then, they never did. Moreover, I think they even charged me for it. Still, we have the link on our website and it's nice to have a credit card option for our customers.

Everyone at Payline Data was incredibly friendly and informative. I set up a merchant account for my online business with them. However, I ended up merging with a different business so that didn't end up working out. Their service just didn't fit my needs at the time and we ended up canceling it. Nevertheless, Payline was very upfront about everything. They were very clear about how everything worked and definitely customer service-friendly. They helped me understand step-by-step what I needed to do and how to be successful. Also, they were super timely and good at getting back to me. In my short experience, I haven't had a company who is that quick on their turnaround and helpful throughout. I would certainly recommend Payline to other businesses. It's nice to have their personal touch today when everything is so automated.

I Googled credit card processors and Payline Data was the top ad. When I first signed up, the reps helped me set up everything. Since then everything's been working flawlessly. I like that I don't have to talk to anyone, the system automatically processes payments and I don't have to go every night and do the batches.

I was searching on Google for credit card processing services. I submitted requests to about three companies at the same time and Payline was the quickest to respond and seemed to give me more personal care than the others. They contacted me back and gave me phone numbers I could call them with. I called them right off and they were easy to work with, very friendly and seemed very personable. They understood my situation and made sure I was taken care of quickly. They helped me get set up really quickly and expedited the situation. I do merchant account services with them - Visa, Mastercard, American Express and Discover.

I found Payline Data in a Fortune Magazine article. They rated the credit card services that small businesses could purchase or get and Payline Data was rated top three. They said Payline Data was the easiest and have the best in using inventory systems so I got the SwipeSimple from them. It's a mobile payment solution and it does attach all the inventory for you so it's great. But, if I wanted to apply discount on items, I have to figure it out ahead of time and go in and change the price.

I was impressed by Payline's website and I like their pricing. I've been using their system to process credit card transactions. While I have limited interactions with their people, I was really happy with the service and getting everything set up.

I did an online research and I went to the Merchant Maverick website and they had a very good review of Payline Data. Also, when I read about the merchant processing industry, I got the impression that it’s very dishonest and reading reviews on different websites, Payline was one of the more honest ones. The honesty and transparency made me want to go with them. I got a simple phone reader, the gateway service from them. I called them for different things. For one, it was changing my personal account to my business account and it was one of the hardest things to deal with them. I would send forms and different letters from banks. They would be like, “Nope, we do not accept that.” Then the bank would say they do not give the letter. I even had them talk to each other and even then, it wasn’t resolved.

Payline does the net pricing instead of a big pre-assigned tier, and I like that it looks like the overall cost per transaction were going to be much lower. Although more interaction from the sales staff would've been nice, because I only talk with them through emails and messages, which seem to be their primary way of wanting to handle customer services, whether it be through their site. Nobody from the sales department has contacted me since I had first set up the account in December and it was a little disappointing. A follow-up would be nice to make sure that everything in our account is going as we hoped and see if there's anything more that can be done to make it any better.

Payline said it was good with small businesses. I also liked their rates, which were transparent, so I decided to purchase an Ingenico 220 from them. It's a classic credit card terminal. They have good people to walk you through with changing the time and setting it up. Also, their sales team was great to deal with. However, once they've organized things with the machine and when you're done with the sales representative, there was a gap. My machine got lost and they tried to assess who delivered it. You are now in the general help section where there is a barrier to speak with someone. When you call their phone number, it feels like a long arduous process. Still, Payline follows up well now that I have the machine. They'll also follow up when I have an issue.

Payline Data's rates seemed applicable and useful for the size my business, and they have good reviews. One of the good things I like about the services is I don't interact with them very much at all. They just do what they do and I do what I do. They do my regular credit card processing and I use the Gateway services. They've been helpful in everything that I've had any questions about. Also, I don't have to fix things and I don't have to go back and reassess things. Their technical support has resolved everything that I've had pretty quickly. Overall, they're a solid company.

The guy who set up my account was helpful but he wasn't thorough. I had already purchased a credit card terminal but he still sent me one. I had to mail back the terminal they sent me and mail the one I had purchased to them. I paid them to program the terminal I purchased but then it was broken in the mail. So now, I'm sitting with a broken terminal. I currently do not have service with them.

We were having issues with our previous merchant so one of the girls in our office did a research and thought Payline would be a good fit for the company. We got the Gateway, so I do everything online. They are easy to work with and everything has been pretty smooth so far. Our experience with Payline has been really good.

Payline Data's pricing was the best that I could find, and whoever's cheapest is best in my book. Every interaction I had with their sales team was fairly good. They took care of everything I needed. They didn't get back with me once, but it was not a big deal. When I first set up the terminal, I spoke with their technical support staff. They took care of my needs and handled everything that was needed, and the service was set up and has been working fine ever since. Although I had to call them today because they use NPC as their processor and they sent me a letter in the mail saying they were going to automatically sign me up for a RAAP program, so I had to call and terminate that before I was charged $90 a year for something that I never wanted. That was annoying, but other than that, everything's been fine.

Payline Data had given me the best rate quote conditions on CardFellow'w website which essentially compares credit card processes. That was the principal deciding factor I went with them. I also like the fact that they seem to be a little bit more tech savvy than certain other credit card processors. In the past, when I had to sign up, I was getting sheets that were handwritten and filled out by hand and then they will scan. But for Payline, it was all very straightforward, user-friendly and smooth, and everything has been typed into a PDF. I also like their rates. The only thing I don't like about them is that the customer service hours are not the greatest sometimes so that can be frustrating. I would like them to be more accessible more often because like if it’s 1:00 in the morning and we have a credit card processing issue.

I liked Payline Data as far as the rates that I pay in regards to where I like it. The one thing that I wish they did that Square did was as soon as I swipe the card with Square, it showed up through an email that that was processed and went through. With Payline Data, I have to log in and look at it to make sure it went through, and that’s an aggravation. Everything else has been pretty smooth though.

One of my friends who also has an online gateway recommended Payline. I got their ecommerce service and I had it tied into an online store. My interaction with their reps was extraordinary because they made sure that all my questions were answered. I had a couple of hiccups with tying in the gateway at first but they were able to walk me through it without any hesitation. Then if I had any issues, they were able to give me a step-by-step walkthrough either by email or they would call me to make sure that everything was working out right. But what I like the most about them is the quick turnaround on transactions. If somebody buys something on my website, I have the funds by the end of the day the next day. I will highly recommend Payline to any place that was to ask who I use.

Payline Data's fee seemed reasonable, but they mix them around all the time, and they're all vague. I used them and started to realize that there are so many hidden fees. There are many different add-ons that if you want to do mobile, if you want to do this or that, it’s just very complicated instead of making one fee. They say that they're going to give money to charity, and I'm hoping that they would, but I'm not sure that's happening either. But one of the things that attracted me to them is that they don't have a lot of high monthly fees. Their sales rep was perfect too.

The person who takes care of our account liked Payline Data because, partly, it was over the internet instead of being attached to a phone line. I like that Payline is much faster than when you’re hooked to a landline. It’s been a smooth experience and that includes the transition.

I talked to a representative of Payline and we decided on a machine that we want and what kind of services we want on that machine, like food stamp. We just started about a couple of months back. However, when we installed the new machine, the technical team forgot to tell us that we need to adjust the timings on the machine. The time and the date stamp on the machine was a day older than the actual date and time. So for the first three days, whatever transactions we did, we got a big letter in the mail, one page for each and every transaction at two different locations, almost 150 pages of transactions that did not go through.

We did a lot of research through Google online about different credit card processing services and since we're a nonprofit organization we were looking for a credit card gateway provider that had good rates. We saw that the customer service of Payline and their ratings were all for the most part positive. The gentleman that also helped us set up our account originally was a perfect sales rep. He was very informative and knowledgeable. He answered all of our questions very well and was pretty laid back and we felt very comfortable with everything he was telling us about the services that Payline offers.

I was looking at the different rates available and it looked like Payline Data was the most competitive, so I went to the cardfellow.com and signed on to start an account with Payline. However there was an issue with the initial set up. I used the machine to swipe the cards on the first day and the next day, I walked in the office and my account was closed because the underwriting team made an error. It was a big debacle and it took about a week to get everything sorted out. But the customer service team was able to help as much as possible and they've been responsive. It was quite difficult in the beginning but things are a little bit smoother now and I'm happy.

Payline Data has reasonable rates which I like most about the system. The sales team and I had a fine interaction and we had no troubles also.

We got a Payline credit card machine and the sales rep Ron was very good. He gave me all the information he could. However, I'm still trying to get more information that I haven't gotten and since the sales is done he might not call me back. Once we started accepting cards, it would help to have a better understanding of the percentage we are paying for American Express or Visa and others. American Express said Payline contacted them and said I was a customer and I would be able to see my rates, but I have not been able to find out what rate American Express charges me.

We first heard about Payline through another company that we were prior to what we are now. They're really prompt with getting us what we need and very helpful with everything else that we need to deal with. We don't have to wait for anything so that's always a good thing especially when I need stuff done right away.

I liked Payline Data's rate and they were able to get the service set up very fast so they did a good job. The credit card industry in general is extremely convoluted. They're not easy people to deal with especially when one has a problem, but the whole process with Payline Data was easy and transparent. The sales rep that I did have was very good. She answered all my questions.

I have called and emailed multiple times, I never get a call back. I called twice yesterday and was told both times I would get called back and never did. I sent my Credit Card Terminals to Pauline November 15 almost two months ago and still don't have them back. I am beyond frustrated with this company.