Payline Data can streamline the way you accept payments and help take your business to the next level. We have many services to help the way your business runs: electronic invoicing, fraud protection, ACH services, customer insights and more. We work with thousands of companies across the United States. See how Payline Data can help your business today.
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Unexpectedly, this company started charging me $25 monthly fee plus $5 standard chargeback fee. My original contract states no monthly fees for processing however they decided to change that without notifying. On top of that they changed their system where you download your statements. For months, they were charging me without providing a statement, without notifying me about these changes. Shady business practices. Now I'm paying $30 per month just to have an account with them. Their business practices are questionable.
Ever since Payline became Pineapple, service all around, went down. I went through an ownership transfer and Pineapple made many mistakes on their end, and did not offer to rectify them which caused me to not be able to accept credit cards during business hours for over a week!! Then a couple weeks later their hardware completely failed and instead of trying to correct anything to keep my business, they were more than happy to cancel me completely. Seems like they don't care AT ALL about treating their customers right. The only thing that was done fast was the beginning of the cancellation process, in which they addressed the email to the old owner even though I was on the phone with them at the exact time of sending and had told them my name!!!! WTH?!?! This company is crap!!!! STAY AWAY!!!!
Payline processed card payments for me for over a year without incident. Then I suspended operations and moved out of the area for 23 months, leaving some money in my business account so that I could start back up upon my return. I terminated my arrangement with Payline and have the paperwork to prove it. I returned to find that Payline (now acquired by Pineapple Payments) had continued debiting my account every month FOR THE ENTIRE 23 MONTHS.
Contacting them was incredibly frustrating. They promised to provide me a refund, and did in fact refund three of the 23 months of FRAUDULENT debits. Then they stopped returning my calls altogether. I had my bank send them a letter requesting a return of the remaining payments, and Pineapple refused. I was foolish for not checking my account activity for so long. I have no recourse and Payline/Pineapple has over $1500 of my business's money they won't return. I'm using a new company now but it would have been Payline/Pineapple if they hadn't behaved so dishonorably. To all who have reviewed this company positively: you may change your tune if you ever try to part ways with them.
We're sorry to hear about the trouble you are experiencing with your account. Since your account is not with Payline Data, we are unable to assist with resolving this issue. We do have a contact email for Pineapple Payments. We do hope you and Pineapple Payments can come to a resolution for your issue. Thank you.
I contacted Payline Data to set up my merchant account after doing a lot of research online and reading about everything they have to offer. My experience with Payline has been great. Zach did a great job with whatever we needed from him and is very knowledgeable about the product and services offered by his company. Great rates and straightforward service.
Thank you for your note, Lloyd. We appreciate your business.
I have a signed contract from June 2017 that states no monthly fee for processing credit cards - only a per transaction charge. I have been getting a monthly service fee of $25.00 since JUNE... Have tried to call multiple times and the hold time is WELL OVER 20 minutes. FINALLY spoke with someone today and they said that they sent notice back in April that a monthly fee would be charged but I would have had to be able to log into their system to see this notice and I just today got access to the "system" that has the notice!!!! Isn't that just a crock of bad business?!!! Wonder just how many other businesses have been charged a "monthy minimum fee" when they have a signed contract stating no fee?
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Sadly, Payline Data has caused me a lot of grief and wasted time. It all seemed straightforward at the beginning: The sales rep seemed helpful and eager to sign me up after I told him exactly what my needs were (accepting credit cards on my eBay store). They opened the account, set up my gateway, and I became PCI compliant. I began processing credit card transactions right away. Awesome! Except that, after less than 2 weeks, I was told that Payline does not actually do business with eBay and my account should have never been approved. How does such a slip-up happen? So my accumulated $5000 were being held instead of paid out to me (they eventually did). Luckily, I found a different company (Durango Merchant Services) that has been stellar in transparency, performance, and customer service and I’ve been happily processing credit card transactions ever since.
They say that they are transparent about their fees but that is a complete lie. When they send you the contract to sign, you will see pages of fees. They have fees for statements, to get a web login, PCI fee, gateway fee, account maintenance fee. If you add up all the fees you will be paying them $60 per month. I told the sales guy about all these fees. He told me he will get back to me. Well guess what? He never did. Why? Because he knew I found out about their scam!!! This company needs to get sued for false advertisement. I can promise you all the good reviews here are fake. You don't believe me? Try to sign up for an account and when they send you the contract. You can see all the hidden fees yourself.
I signed up with Payline Data over 3 years ago due to good reviews and transparency and no fees. Well, we are a small business of 2 people and I guess we didn't bring in enough income for them - since after a couple of years they dropped us suddenly without notice and dumped us on Vantiv who is much worse. Payline sent us a two sentence letter saying everything would stay the same except for the customer support number which would be Vantiv. Just like that. No explanation or anything. That is unacceptable and can happen to any company so don't be fooled if you sign a contract with them. There is no guarantee you will stay with them. They might not want you since you don't make enough money for them. So we are stuck with Vantiv who raised our interchange rate from. 25 to .8 without me even knowing.
I got charged an annual $119 fee out of the blue and now have a $375 cancellation fee. So no fees to tons of them! I am stuck. Vantiv Customer service people are hard to understand and you are on hold forever. I never signed a contract with Vantiv, but now I am in one somehow. I am furious and super disgusted with Payline for doing this to us. It has been a huge increase in fees and money paid for processing and am stuck in a ghost contract. So do your research and read all of the complaints and take the warning. I thought I did, but I had no idea I could be dropped. Payline didn't even give me the opportunity to pick a new processor. Just dumped me and stuck me with Vantiv. Payline's customer support is poor too. They could care less.
DO NOT purchase from this company. I have never had worse customer service in my entire life and I have been self-employed with multiple companies over the past 10 years. I signed up for Payline Data back in early 2015 and canceled our service over the phone after 60 something days of using them. The representative on the phone was super pleasant and said no problem, etc. I just dove into my bank statements and come to find out Payline Data has been charging me 3 separate charges for $75 -240 per month for different service fees of a service I haven't used in 2 years.
I called and emailed them to get this refunded as there is an error on their part. They have charged me over $2400 in two years which is a big deal for never using their service after 60 days. Know what they offered me to fix this? A $45 credit towards last month's bill. You may ask how I missed them taking money.... They mask their billing to not stand out and make it so generic I thought it was other services that we were using. Come to find out, nope, it was them stealing money from my account every month. This is a such a waste of time now having my banking experts and legal team dealing with this now. Yay to being a small business owner. Long story short.... Payline Data are crooks, DO NOT PURCHASE.
This company claims to be transparent, but that is farthest from the truth. I searched for companies for my high-risk business. I was given two highly rated companies to contact. One was Durango who was great at being honest and transparent about what they would charge me in the first e-mail I received from them and then Payline who I contacted and was a horrible interaction. I contacted Payline and spoke with Jamie ** and told her I need a payment gateway/merchant for my high-risk company. She asked me about my company and I told her what we sell then she took over the conversation completely and started saying that I need to get rid of items on my website and then said I need to change my website because it didn't fit what they wanted it to have on it because it was missing information on the checkout page. My checkout is disabled because I do not have a payment processor yet so no one can get to it right now.
I hung up and realized that I wasn't given the chance to ask what the rates/fees would be for my high-risk business. So I emailed her and asked her for the rates/fees for my business before I go and start deleting my inventory from my website and changing information. I do not know all the specific products that I have on my website because I use an automated inventory management system for uploading my product from my wholesaler. So I had to search for the ingredients she gave me so I could see if they were on my website. Quite a few showed up that would need to be taken off. So I wanted all the rates and fees before moving forward. She said, "If you can't remove the items from your website then we can not help you" and then (without me asking her to do so) signs me up with another company who I never heard of and can't find any information on and didn't ask for.
I never said I couldn't remove those items from my website. I just said that before I do I want the rates and fees so I could compare with the other companies. So since I asked what my rates and fees would be for signing up with them, I get dropped right away and moved to another company (who they say is for high-risk businesses) that I don't want. This company claims to have transparency, but from my experience there is none and if you asked they divert and remove you. They lost a potential customer because they could not answer a simple question of what I was going to be charged before I start doing all the demanding things they asked me to do to my website. My best experience was with Durango who has good rates for high-risk businesses. That is who I will be going with now.
Payline Data expert review by Beverly Harzog
Payline Data works with merchants and businesses to provide solutions for their credit card processing needs. Payline Data integrates with your existing platform and can also allow for mobile payments using a mobile reader or on your business’s app.
Schedule appointments and make payments remotely: Payline is partnered with Occasion to empower your customers to book their next appointment or visit from anywhere at anytime. This tool also allows your customers to make payments, helping merchants achieve 65 to 80 percent conversion rates.
Transparent pricing: Payline’s pricing structure is clearly outlined on their website and is available in retail, online and enterprise packages. Retail and online packages cost 10 cents per transaction and $15 per month, and retail has a rate of .2 percent while online has a rate of .35 percent. Enterprise solutions are available for businesses that process more than $80,000 in credit card payments per month.
No extra fees: Payline doesn’t charge additional fees for application, cancellation or contracts, so you will never be caught off guard.
Nonprofit discount: Nonprofit and other charitable organizations are eligible to use Payline’s platform at a discounted rate. In addition, Payline offers grants to charitable and nonprofit organizations.
Community: Payline customers can find quick answers to questions and connect with other business owners on Payline’s online forum. Their knowledge base answers common questions, and the community forum allows for discussion and engagement with businesses in all types of industries.
Best for: Payline Data is best for brick-and-mortar businesses, online retailers and mobile merchants.
Payline Data Company Information
- Company Name:
- Payline Data
- Formerly Named:
- Payline Data
- 225 W. Upper Wacker Dr. #1565
- Postal Code:
- United States