Payline Data

I do not recommend this business. They have been overcharging me and charging me fees they cannot explain properly. I have sent multiple emails to their support, but they ignore my emails or send me to third party companies that have nothing to do with the problem at hand. I have been with them for three years and wouldn't recommend that to anyone.

Unexpectedly, this company started charging me $25 monthly fee plus $5 standard chargeback fee. My original contract states no monthly fees for processing however they decided to change that without notifying. On top of that they changed their system where you download your statements. For months, they were charging me without providing a statement, without notifying me about these changes. Shady business practices. Now I'm paying $30 per month just to have an account with them. Their business practices are questionable.

Ever since Payline became Pineapple, service all around, went down. I went through an ownership transfer and Pineapple made many mistakes on their end, and did not offer to rectify them which caused me to not be able to accept credit cards during business hours for over a week!! Then a couple weeks later their hardware completely failed and instead of trying to correct anything to keep my business, they were more than happy to cancel me completely. Seems like they don't care AT ALL about treating their customers right. The only thing that was done fast was the beginning of the cancellation process, in which they addressed the email to the old owner even though I was on the phone with them at the exact time of sending and had told them my name!!!! WTH?!?! This company is crap!!!! STAY AWAY!!!!

Payline processed card payments for me for over a year without incident. Then I suspended operations and moved out of the area for 23 months, leaving some money in my business account so that I could start back up upon my return. I terminated my arrangement with Payline and have the paperwork to prove it. I returned to find that Payline (now acquired by Pineapple Payments) had continued debiting my account every month FOR THE ENTIRE 23 MONTHS.

I contacted Payline Data to set up my merchant account after doing a lot of research online and reading about everything they have to offer. My experience with Payline has been great. Zach did a great job with whatever we needed from him and is very knowledgeable about the product and services offered by his company. Great rates and straightforward service.

I have a signed contract from June 2017 that states no monthly fee for processing credit cards - only a per transaction charge. I have been getting a monthly service fee of $25.00 since JUNE... Have tried to call multiple times and the hold time is WELL OVER 20 minutes. FINALLY spoke with someone today and they said that they sent notice back in April that a monthly fee would be charged but I would have had to be able to log into their system to see this notice and I just today got access to the "system" that has the notice!!!! Isn't that just a crock of bad business?!!! Wonder just how many other businesses have been charged a "monthy minimum fee" when they have a signed contract stating no fee?

Sadly, Payline Data has caused me a lot of grief and wasted time. It all seemed straightforward at the beginning: The sales rep seemed helpful and eager to sign me up after I told him exactly what my needs were (accepting credit cards on my eBay store). They opened the account, set up my gateway, and I became PCI compliant. I began processing credit card transactions right away. Awesome! Except that, after less than 2 weeks, I was told that Payline does not actually do business with eBay and my account should have never been approved. How does such a slip-up happen? So my accumulated $5000 were being held instead of paid out to me (they eventually did). Luckily, I found a different company (Durango Merchant Services) that has been stellar in transparency, performance, and customer service and I’ve been happily processing credit card transactions ever since.

They say that they are transparent about their fees but that is a complete lie. When they send you the contract to sign, you will see pages of fees. They have fees for statements, to get a web login, PCI fee, gateway fee, account maintenance fee. If you add up all the fees you will be paying them $60 per month. I told the sales guy about all these fees. He told me he will get back to me. Well guess what? He never did. Why? Because he knew I found out about their scam!!! This company needs to get sued for false advertisement. I can promise you all the good reviews here are fake. You don't believe me? Try to sign up for an account and when they send you the contract. You can see all the hidden fees yourself.

I signed up with Payline Data over 3 years ago due to good reviews and transparency and no fees. Well, we are a small business of 2 people and I guess we didn't bring in enough income for them - since after a couple of years they dropped us suddenly without notice and dumped us on Vantiv who is much worse. Payline sent us a two sentence letter saying everything would stay the same except for the customer support number which would be Vantiv. Just like that. No explanation or anything. That is unacceptable and can happen to any company so don't be fooled if you sign a contract with them. There is no guarantee you will stay with them. They might not want you since you don't make enough money for them. So we are stuck with Vantiv who raised our interchange rate from. 25 to .8 without me even knowing.

DO NOT purchase from this company. I have never had worse customer service in my entire life and I have been self-employed with multiple companies over the past 10 years. I signed up for Payline Data back in early 2015 and canceled our service over the phone after 60 something days of using them. The representative on the phone was super pleasant and said no problem, etc. I just dove into my bank statements and come to find out Payline Data has been charging me 3 separate charges for $75 -240 per month for different service fees of a service I haven't used in 2 years.