Nextiva Reviews

Switching from an ATT traditional phone system with an answering service to Nextiva VOIP has been a game changer. Our monthly bill used to be over $700 and Nextiva shaved it down to $235. The phones are loaded with features and allow me to take calls on my office line when I am out of the office. The autoresponder system was very impressive as well. Implementation was a daunting and lengthy process (thanks to ATT) but the Nextiva porting team had a very quick turnover.

We spoke to our sales rep, ordered phones, completed the paperwork within 30 minutes. The phones, phone app, and website are easy to use and navigate. Nextiva did all the leg work in getting our phone numbers transferred (ported). Nextiva team even created our call flow (call routing). If you need Wi-Fi adaptors, I recommend ordering them when you order the phones.

Everyone has been helpful and everything has shipped in a timely manner and worked effectively. Prices were competitive and customer service has been much better than 2 other similar companies I used in the past.

For many years, we were using old school AT&T landline phone service for our business.. This service started getting worse and worse by the day so we finally decided to make the jump to VOIP and signed up with Nextiva. This has been one of the best improvements we have ever made to our business! Nextiva offers SO many amazing features and benefits over traditional phone service which has made our business run more efficiently.

Nextiva has proven to be an exceptional solution for our franchise from a VP of Technology perspective. Initially, it served as a consolidated solution, delivering not only cost savings but also a user-friendly interface. Over time, it evolved into a product offering outstanding support and customizable configurations tailored to our business needs. Additionally, we are exploring the integration of conversational AI to propel our business to new heights. In conclusion, Nextiva stands out as an excellent choice for small to medium-sized businesses and potentially extends its value to enterprises.

Since using landlines for the past 8 years our business wanted to jump into the future. Which is actually the present. The team at Nextiva (especially Nataliia) made the switch quick and easy. Our current phone provider put a wrench in it after they approved our port within only a few days. Even though we had to scramble to get the system built and phones set up. Nataliia and the team worked quick to have us ready for day one usage. We did not experience any down time and phones/fax work great. Would recommended their service, and the price point is great compared to traditional landlines.

This product is critical to our ability to be available for church members and community members to reach us about their needs. So far, the VoIP connection has been high-quality, the voicemail services are above adequate and benefit from the ability to forward voicemail recordings via email. The ability for staff to forward their calls to an app on their phone has been critical for us, and staff are pleased with the product. The phone tree is easy to navigate for callers. The only complaint/criticism I have is that the phone tree was exceedingly difficult to set up. The setup is unintuitive to begin with, but combined with errors it was not possible for me to do it alone. It was very buggy during setup, and took most of a day in conjunction with the assistance of several Nextiva techs. The product was producing many errors, and frequently deleting/unassigning the recordings I had just created for the phone tree.

Any issues I had with my desktop phone I could call customer service, receive instruction from a representative that was always super nice and informative. Each rep I’ve spoke with has always gone above and beyond and gave me a first call resolution.

Nextiva always has friendly support staff ready to address all of my questions from setting up a Pap2T device to setting music on hold and everything else. The feature that filters out robo-calls saves me so much aggravation. I recently called Nextiva and spoke with John. He saw call rejection numbers from before the auto attendant (press 1) feature was made available. Simultaneous ring is the feature that makes my cell phone ring and it appeared - so all was good.

Our business made the switch to Nextiva from a large commercial provider in September and we couldn't be happier. We ported 24 lines and have 15 licenses. The process was much easier than anticipated. Nextiva guided me every step of the way and answered all of my questions. Our transition was very smooth and painless. It is easy to use their app to maintain call flow and their customer service team is exceptional. Compared to what I was paying the other company, my bill with Nextiva is less than half.

Do not like the inability to delete any calls. Do not like that my team can't see the texts that come to our main line. So many missed calls. Trouble with finding voicemails. Multiple tries to make a call out sometimes.

Setting up the Nextiva service was simple and hassle free. I had a brief call with a Nextiva service rep who evaluated my needs as a small business owner, made a product recommendation based on those needs, and then had my phone service set up in just a few quick minutes. Easy, hassle-free, and lots of great features with Nextiva.

We've used Nextiva's phone/efax services for our small business for over 3 years now, with just a couple of users. The service is very reliable, it's an affordable cost per line, and anytime we need support in terms of updating our phone tree, implementing new features, etc. their live chat agents are super helpful. Cannot recommend them enough for use in small businesses!

I am a new Nextiva user. So far, the customer support has been fantastic in helping me get started. My friend highly recommended this company because it offers a HIPAA complaint platform for those working in Health Care. There is a web version, along with desktop and mobile apps for your convenience. So far, I have been pleased.

I've been using Nextiva for more than a year now and it's been a game-changer. It has everything I need and the staff is extremely helpful, their willingness to help has left me assured that we've made the right choice. I highly recommend this for anyone looking for the best call center solution.

Nextiva has made our phone system simple and easy to use. We can navigate folks where they need to go directly without countless transfers, they go directly where they need to be from the phone tree. Nextiva is always has fast and easy solutions to any problem and great customer service.

Hello! I am a small business just getting started and Nextiva worked with me to find a plan in my budget. They are friendly, professional, and responsive. The phone service itself is user friendly. I highly recommend!

Nextiva is a great VoIP phone service. They have great customer service and the system is easy to set up and works great. It is also very reasonably priced. I had checked several services and Nextiva won hands down for me. No others were close. I highly recommend Nextiva for VoIP phone service.

This is a very great, productive, and affordable phone and fax service. Excellent customer service and support team. They are quick to respond and address issues on hand. They also go the extra distance to follow-up to ensure everything is running smoothly.

I have tried out four different companies and this is by far the best. They have the best customer service I've come in contact with. They answer the phone 24/7 to help with whatever you need. The app is easy to use and helps you manage all your business calls with professionalism.

We use Nextiva for office phone services primarily via their iPhone app. When a colleague experienced strange issues using the phone app and could not receive any calls, we contacted Nextiva tech support for help, using the telephone-based support team. Our support rep was very knowledgeable and friendly, and he patiently walked through each setting adjustment and test. He was able to identify the particular issue and settings that were required to fix the issue on her phone and the app. The issue that had been puzzling us for days was remedied in an hour. We are quite thankful.

I had a company setup and the Sales team guided me in getting the phone lines and suggested which services suit us well and gave good prices compared to other companies. I would suggest to with Nextiva for your phone needs.

I have been using Nextiva from a long time now, loving it more daily. Helps in call monitoring with so many options like Gamification and user activity board, getting agents all details from the time he started dialing and reviewing everything about them. One must try Call forwarding options. Really awesome.

We migrated from Mitel to Nextiva. The migration, onboarding experience was very easy. The Nextiva reps were easy to work with and helpful. Phone quality is clear and service has been steady. I would recommend Nextiva.

Our company is still in the setup process of Nextiva, but so far, they have been the most professional, friendliest, greatest team we've worked with. They've made this entire task (which began as a very intimidating one) so easy and have had the utmost professionalism through it all. I can't say anything better about the setup process thus far.

Nextiva is a wonderful communication system. It is easy, reliable, and effective. It stores endless contacts for quick dialing. You can call and text, including group texting, where replies are delivered to you separately. You can run it on your desktop or as an app on your phone. It has many features such as notifications and settings that can be applied depending on your availability for each day. I can't imagine completing my work duties without Nextiva!

Great customer service, great product. Perfect for my growing business. I am starting with a small office staff for my management company and needed a phone system that I could use when I worked remote, in office, and have my staff be able to answer calls in the field too. This was the perfect fit with room to grow as our business grows.

I have truly enjoyed using Nextiva for business calls. The user interface is great and very easy to use. It is very easy to navigate around the app as well. Nextiva is a very convenient and efficient app for phone calls, messages, etc.

My company recently moved to Nextiva as our sole phone provider. Their customer service personnel are very knowledgeable and are always available to address my issues. I would recommend them to you for excellent phone service, voicemail, messaging, etc.

I had a few issues with number spoofing and caller ID, and the Nextiva support staff doggedly troubleshot it for over an hour. Their app has always worked well with me and is consistently easy to use. One issue is that sometimes there are too many places to log in. To get help, you need to have a pin number in addition to your username and password, and I find it a little burdensome to have an additional thing to remember, but it's obviously not the biggest deal.