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Nextiva is definitely one of these tools and even in just the last 6 months it’s made a big difference to our customer service team's workload. It’s making us more efficient and our customers are happier. It’s easy to see where things are at, all the relevant info which means we can respond to our customer’s needs in a timelier manner. Less hold time and no more transfers. Safe to say, they love it.
First off, the way that all the different parts of their systems integrate is great. It’s so much better than using multiple systems as it saves time and is easier to train new staff. Secondly, they have thought of everything. We thought that we would need a lot more customization that we did, as the features we wanted weren’t standard with our previous provider. We have been really happy with the barge-in feature, and the internal chat functions. No when we our staff are on a call and need help, management can either jump in to help out, or they can chat while they are still on the line and get the information they require. We used to have to hang up, call our team in other locations, and then call the customer back, but now the customer gets a much better experience. For all the features that we are getting the price is very competitive.
We have really struggled with file sharing and storage. Everything we investigated was expensive and didn’t help us as we all travel so much. We heard about Nextiva from one of our suppliers and reached out to see if they could help. From our initial contact through to our implementation they were very supportive. Their pricing was great, and we are able to scale up and down as we require (which we can manage ourselves). We have started using their cloud system as well as their VoIP system, and it’s made our life so much easier. We probably should have looked into this years ago to be honest.
Leaving WINDSTREAM because their equipment failed killing our second line and moving to Nextiva has been a nightmare. Today our customers got the disconnected line message all day. Nextiva failed to get our phones we bought from them "registered" and expected us to do it much less know what the process is. I've lost money and customers who now think we are out of business.
Nextiva expert review by Ellen Muraskin
Serving more than 90,000 businesses across the United States, Nextiva is a provider of a range of telecommunications and IT service solutions.
Industry-specific plans: Nextiva offers solutions that are industry specific, like its roll call service for education customers.
Discount pricing: With plans starting at $19 per month, Nextiva has some of the lowest prices for business customers.
Full-featured contact center: Nextiva's cloud-based call center comes with customer service bells and whistles, such as call-back from queue, supervisory monitoring and call statistics.
Works with existing PBX: Instead of reinventing the wheel, Nextiva can simply add shocks and put on a new tire by tying in SIP trunking to existing PBX systems.
Scalable systems: Go from one to 100 (or more) numbers as needed.
Mobile access: Using its intuitive app, employees can get their calls on the go, without using voice plan minutes.
Best for: Small businesses to large corporations.
Nextiva Company Information
- Company Name:
- Year Founded:
- 8800 E Chaparral Rd
- Postal Code:
- United States
- (800) 285-7995