Nextiva Reviews

What truly sets Nextiva apart is their exceptional customer support. We've had the privilege of interacting with their dedicated support team on multiple occasions, and each time, they've exceeded our expectations by promptly and expertly addressing our inquiries. Their team's expertise is matched only by their patience and willingness to assist, making us feel valued and supported throughout our journey.

One instance that left a profound impression was when we encountered a minor hiccup with call routing. With just one call to Nextiva's support, we were immediately connected to a knowledgeable representative who guided us through the troubleshooting process with finesse. Their responsiveness and commitment to resolving our concerns underscored Nextiva's dedication to excellence.

In a time when exceptional customer service is hard to come by, Nextiva stands as a shining example of what it means to excel in this aspect. Their unwavering commitment to delivering top-tier service, combined with the feature-rich and user-friendly phone application, has revolutionized the way we approach business communication. We wholeheartedly endorse Nextiva to fellow businesses seeking a robust, user-centric phone application with a side of exceptional customer support. Nextiva has not only met but exceeded our expectations, securing our unwavering loyalty and our highest recommendation. It's a no-brainer, five stars all the way!

1. Network Reliability. The most crucial aspect of any phone service is its network reliability. Nextiva service has consistently provided me with a strong signal and minimal call drops, even in areas with weaker coverage. I rarely encountered any issues with network connectivity during my daily activities.

2. Call Quality. Call quality on the nextiva network is generally clear and crisp. Conversations are easy to understand, and I haven't experienced any major audio issues. However, there have been occasional instances of minor background noise, which is why I'm not giving it a full 5-star rating.

3. Data Speeds For everyday web browsing, social media use, and video streaming, nextiva offers satisfactory data speeds. I can stream videos in high-definition without significant buffering delays. However, during peak usage times, there is a noticeable decrease in data speed, which is a minor inconvenience.

4. Customer Service. Nextiva Customer service can make or break a phone service experience. While Nextiva customer service representatives are generally polite and helpful, I've encountered longer wait times on occasion when trying to resolve issues. This aspect could be improved for a smoother customer experience.

5. Plan Pricing Nextiva offers a variety of plans to suit different budgets, and their pricing is competitive compared to other carriers. Additionally, they frequently run promotions and discounts, making it possible to get more value for your money.

6. Additional Features Nextiva provides a range of useful features, including voicemail, call forwarding, and the option to add international calling packages. These extras enhance the overall value of their service.

7. Coverage Area. While the network's coverage is generally good, there are still some rural areas where signal strength can be inconsistent. It would be great to see nextiva expand its coverage in these regions.

In summary, Nextiva phone service has proven to be a reliable and efficient choice for my communication needs. It offers consistent network reliability, good call quality, and competitive pricing. While there is room for improvement in customer service and coverage in certain areas, I'm overall satisfied with the service and plan to continue using it. Please note that the rating and review are based on my personal experience, and individual experiences may vary based on location and usage patterns.

The user interface is well thought out, and easy to navigate (as best it can be for all the features it packs in!) If you are a tech professional with more advanced skills or experience in VoIP you still have the ability to log into the backend of the system and make changes that way as well (this has been useful to us on many occasions). Their customer service is excellent and every single representative I've spoken with over the years has had a positive attitude, communicates clearly and professionally, and was able to support our needs as they came up. With the size of our company, and as we continue to grow and adapt as a team, it's imperative that our operations and communications are efficient and meet our strategic objectives. This review is being written by a well-rounded IT professional with 20+ years of experience. We highly recommend Nextiva to everyone!

In today's world, where remote work has become the norm, this tool has truly proven its worth. Its user-friendly interface has made collaborating with remote employees a breeze. The seamless integration of features has enabled us to bridge the gap between in-person and virtual interactions. As someone who values efficiency and productivity, this tool has become an invaluable asset.

What sets this tool apart is its consistent commitment to user experience. Over the years, I've witnessed it evolve to meet the changing demands of the digital landscape. New updates are not just about novelty; they are about enhancing functionality and making our lives easier. Whether you're a seasoned tech enthusiast or someone who's not too tech-savvy, this tool ensures a smooth learning curve and quick adoption.

I particularly appreciate how this tool goes beyond its initial purpose. It's not limited to a single function – it's a comprehensive solution that streamlines communication, collaboration, and project management. The fact that I've been using it for almost a decade speaks volumes about its reliability and longevity. To all the decision-makers out there, don't hesitate to bring this tool into your company's workflow. It's a game-changer that has stood the test of time. In an era where remote work and effective collaboration are paramount, this tool remains my top recommendation. Embrace it, and watch your team's productivity soar!

Versatile application beyond its core purpose.

Cons: None

Bottom line: This tool is the epitome of user-friendly and versatile software. Whether you're working with an in-house team or managing a remote workforce, it's a must-have addition to your tech arsenal. Highly recommended!

Nextiva's VOIP phone solution is, quite frankly, transformative. The traditional desk phone, often a symbol of staid corporate communication, is reborn with Nextiva's advanced features and streamlined interface. It’s not just about making and receiving calls anymore; it’s about doing it with an edge of superior technology that adds a professional touch to every interaction.

However, the star of the show is undoubtedly the Nextiva App. As someone who is consistently on the move, the ability to take my office communications with me seamlessly is a game-changer. The app mirrors the functionality of the desk phone, ensuring that I am just a call away from our network, regardless of location. It’s also worth noting that the app’s interface is refreshingly intuitive, a standout feature in a world often marred by overcomplicated tech solutions.

Nextiva’s desktop application for Windows is another tool in their arsenal that I can’t help but laud. It integrates smoothly into my workflow, allowing me to manage my communications while working on projects. The interoperability between the desktop application, the mobile app, and the desk phone is a testament to Nextiva’s understanding of modern business communication needs.

In terms of performance, Nextiva is consistently reliable. Dropouts and technical glitches are virtually non-existent, and the voice clarity is superb. It’s refreshing to see a solution that delivers on its promises without compromise. Moreover, their customer service is top-notch. Professional, quick to respond, and always ready to help, they have set the bar high for what to expect from a service provider.

Finally, the scalable nature of Nextiva's VOIP solution deserves mention. Whether you're a small business or a nationwide enterprise like us, Nextiva can adapt to your needs. As we continue to grow and expand our team of advisors, it's reassuring that Nextiva can handle our changing demands. In conclusion, Nextiva is more than just a VOIP solution; it's a strategic business tool. It’s robust, flexible, reliable, and, perhaps most importantly, intuitive. If you're seeking a communication solution that can match your ambition and drive growth, Nextiva is a 5-star choice. Their tagline promises to make communication "smarter and stronger." From my experience, they certainly deliver on that promise.