Nextiva Reviews

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Overall Rating4.2 out of 5
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Nextiva Reviews

ConsumerAffairs has collected 418 reviews and 180 ratings.

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Page 1 Reviews 0 - 5
Customer ServiceInstallation & SetupPunctuality & SpeedStaff

Reviewed Sept. 27, 2023

Our experience with Nextiva's phone application and their unparalleled customer support has been an absolute game-changer for our business! Right from the start, we were blown away by the Nextiva phone application's flawless user interface and its extensive array of features. It's like they've thought of everything when it comes to meeting our communication needs. Setting up the system was a breeze, and it has empowered us to efficiently manage our business phone system with remarkable capabilities like call forwarding, voicemail-to-email, and comprehensive call analytics. This, in turn, has significantly boosted our productivity and overall effectiveness.

What truly sets Nextiva apart is their exceptional customer support. We've had the privilege of interacting with their dedicated support team on multiple occasions, and each time, they've exceeded our expectations by promptly and expertly addressing our inquiries. Their team's expertise is matched only by their patience and willingness to assist, making us feel valued and supported throughout our journey.

One instance that left a profound impression was when we encountered a minor hiccup with call routing. With just one call to Nextiva's support, we were immediately connected to a knowledgeable representative who guided us through the troubleshooting process with finesse. Their responsiveness and commitment to resolving our concerns underscored Nextiva's dedication to excellence.

In a time when exceptional customer service is hard to come by, Nextiva stands as a shining example of what it means to excel in this aspect. Their unwavering commitment to delivering top-tier service, combined with the feature-rich and user-friendly phone application, has revolutionized the way we approach business communication. We wholeheartedly endorse Nextiva to fellow businesses seeking a robust, user-centric phone application with a side of exceptional customer support. Nextiva has not only met but exceeded our expectations, securing our unwavering loyalty and our highest recommendation. It's a no-brainer, five stars all the way!

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Response from Nextiva
Hi Miguel,
Thank you for taking the time to leave us a review! We are happy to provide you with Amazing Service while meeting all of your communication needs. Your review and feedback is very much appreciated!

- Alex from Nextiva

Customer ServiceSales & MarketingPriceStaff

Reviewed Sept. 27, 2023

I've been using the Nextiva phone service for the past year, and it has proven to be a dependable choice for my communication needs. Here's a breakdown of my experience:

1. Network Reliability. The most crucial aspect of any phone service is its network reliability. Nextiva service has consistently provided me with a strong signal and minimal call drops, even in areas with weaker coverage. I rarely encountered any issues with network connectivity during my daily activities.

2. Call Quality. Call quality on the nextiva network is generally clear and crisp. Conversations are easy to understand, and I haven't experienced any major audio issues. However, there have been occasional instances of minor background noise, which is why I'm not giving it a full 5-star rating.

3. Data Speeds For everyday web browsing, social media use, and video streaming, nextiva offers satisfactory data speeds. I can stream videos in high-definition without significant buffering delays. However, during peak usage times, there is a noticeable decrease in data speed, which is a minor inconvenience.

4. Customer Service. Nextiva Customer service can make or break a phone service experience. While Nextiva customer service representatives are generally polite and helpful, I've encountered longer wait times on occasion when trying to resolve issues. This aspect could be improved for a smoother customer experience.

5. Plan Pricing Nextiva offers a variety of plans to suit different budgets, and their pricing is competitive compared to other carriers. Additionally, they frequently run promotions and discounts, making it possible to get more value for your money.

6. Additional Features Nextiva provides a range of useful features, including voicemail, call forwarding, and the option to add international calling packages. These extras enhance the overall value of their service.

7. Coverage Area. While the network's coverage is generally good, there are still some rural areas where signal strength can be inconsistent. It would be great to see nextiva expand its coverage in these regions.

In summary, Nextiva phone service has proven to be a reliable and efficient choice for my communication needs. It offers consistent network reliability, good call quality, and competitive pricing. While there is room for improvement in customer service and coverage in certain areas, I'm overall satisfied with the service and plan to continue using it. Please note that the rating and review are based on my personal experience, and individual experiences may vary based on location and usage patterns.

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    Customer ServiceStaffEase of Use

    Reviewed Sept. 18, 2023

    We are a 250+ employee non-profit organization that serves vulnerable members of our community; neighbors that are navigating challenges of mental health issues and homelessness. We've had multiple phone service providers in the past before Nextiva, and had numerous outages, poor customer service (they wouldn't pick up their phones or return your calls when they were experiencing issues). We've been with Nextiva for 3 years now and they are the best in the industry! We have not had one outage with our phones since moving to them. Call quality is superb! They provide support for dozens of brands and models including options that you may bring (we are using Cisco phone products for all of our desk phones and Yealink for cordless).

    The user interface is well thought out, and easy to navigate (as best it can be for all the features it packs in!) If you are a tech professional with more advanced skills or experience in VoIP you still have the ability to log into the backend of the system and make changes that way as well (this has been useful to us on many occasions). Their customer service is excellent and every single representative I've spoken with over the years has had a positive attitude, communicates clearly and professionally, and was able to support our needs as they came up. With the size of our company, and as we continue to grow and adapt as a team, it's imperative that our operations and communications are efficient and meet our strategic objectives. This review is being written by a well-rounded IT professional with 20+ years of experience. We highly recommend Nextiva to everyone!

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    Response from Nextiva
    Thank you so much for taking the time to advocate for us and for the work that we do! This brightened my day right up, as I know it will others. You are awesome for taking the time to write and share this.
    Additionally, I would like to commend you for the work that you do, and for being in the business of helping those that need it most. I appreciate you and your teams efforts very much, and it is truly an honor to support you. Thank you Jacob!

    - Alex from Nextiva

    Verified purchase
    Customer ServicePunctuality & SpeedStaffEase of Use

    Reviewed Aug. 30, 2023

    I've been using this incredible tool for the past 9 years, and I can't express enough how much it has transformed the way I work. The ease of use is absolutely unparalleled, making it a staple in my professional life. But what's even more impressive is its adaptability – it seamlessly accommodates both small teams and large corporations, making it a must-have for any company, regardless of size.

    In today's world, where remote work has become the norm, this tool has truly proven its worth. Its user-friendly interface has made collaborating with remote employees a breeze. The seamless integration of features has enabled us to bridge the gap between in-person and virtual interactions. As someone who values efficiency and productivity, this tool has become an invaluable asset.

    What sets this tool apart is its consistent commitment to user experience. Over the years, I've witnessed it evolve to meet the changing demands of the digital landscape. New updates are not just about novelty; they are about enhancing functionality and making our lives easier. Whether you're a seasoned tech enthusiast or someone who's not too tech-savvy, this tool ensures a smooth learning curve and quick adoption.

    I particularly appreciate how this tool goes beyond its initial purpose. It's not limited to a single function – it's a comprehensive solution that streamlines communication, collaboration, and project management. The fact that I've been using it for almost a decade speaks volumes about its reliability and longevity. To all the decision-makers out there, don't hesitate to bring this tool into your company's workflow. It's a game-changer that has stood the test of time. In an era where remote work and effective collaboration are paramount, this tool remains my top recommendation. Embrace it, and watch your team's productivity soar!

    Unmatched ease of use.
    Perfect for remote collaboration.
    Scalable for companies of any size.
    Consistent updates for enhanced functionality.

    Versatile application beyond its core purpose.

    Cons: None

    Bottom line: This tool is the epitome of user-friendly and versatile software. Whether you're working with an in-house team or managing a remote workforce, it's a must-have addition to your tech arsenal. Highly recommended!

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    Response from Nextiva
    Reading your glowing recommendation of our products truly brightened my whole day. One of the reasons I love working at Nextiva is the genuine concern for the user's experience. Everything we do here is for our customers, and to help them succeed. I love working for a company that is driven by being of true service, and reading reviews like yours are the whole reason we do what we do. So thank you!
    You are awesome, and we are so honored to partner with you!

    -Alex from Nextiva

    Customer ServiceOnline & AppStaffEase of Use

    Reviewed July 28, 2023

    In an increasingly digital world, communication solutions are not just utilities but lifelines that empower our businesses. As Director of Growth & Acquisition at Magellan Financial, I rely heavily on our communication systems to function seamlessly, enabling us to connect with our nationwide network of independent financial advisors. It's not an exaggeration to say that Nextiva has exceeded our expectations in every way, earning a well-deserved 5-star rating.

    Nextiva's VOIP phone solution is, quite frankly, transformative. The traditional desk phone, often a symbol of staid corporate communication, is reborn with Nextiva's advanced features and streamlined interface. It’s not just about making and receiving calls anymore; it’s about doing it with an edge of superior technology that adds a professional touch to every interaction.

    However, the star of the show is undoubtedly the Nextiva App. As someone who is consistently on the move, the ability to take my office communications with me seamlessly is a game-changer. The app mirrors the functionality of the desk phone, ensuring that I am just a call away from our network, regardless of location. It’s also worth noting that the app’s interface is refreshingly intuitive, a standout feature in a world often marred by overcomplicated tech solutions.

    Nextiva’s desktop application for Windows is another tool in their arsenal that I can’t help but laud. It integrates smoothly into my workflow, allowing me to manage my communications while working on projects. The interoperability between the desktop application, the mobile app, and the desk phone is a testament to Nextiva’s understanding of modern business communication needs.

    In terms of performance, Nextiva is consistently reliable. Dropouts and technical glitches are virtually non-existent, and the voice clarity is superb. It’s refreshing to see a solution that delivers on its promises without compromise. Moreover, their customer service is top-notch. Professional, quick to respond, and always ready to help, they have set the bar high for what to expect from a service provider.

    Finally, the scalable nature of Nextiva's VOIP solution deserves mention. Whether you're a small business or a nationwide enterprise like us, Nextiva can adapt to your needs. As we continue to grow and expand our team of advisors, it's reassuring that Nextiva can handle our changing demands. In conclusion, Nextiva is more than just a VOIP solution; it's a strategic business tool. It’s robust, flexible, reliable, and, perhaps most importantly, intuitive. If you're seeking a communication solution that can match your ambition and drive growth, Nextiva is a 5-star choice. Their tagline promises to make communication "smarter and stronger." From my experience, they certainly deliver on that promise.

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    Response from Nextiva
    What an honor to read your review of Nextivas services. Your superior understanding of business technologies is evident, and reading your expertly crafted review made me proud to be a Nextiva team member!
    Thank you for communicating Nextivas winning technology better than I ever could have, and for giving us the honor of supporting your business! It is truly a privilege supporting people and businesses like yours, and your shared experience is truly impactful.

    - Alex from Nextiva

    Customer Service

    Reviewed Sept. 28, 2023

    Nextiva is a well-regarded VOIP (Voice Over Internet Protocol) service renowned for its dependable performance and comprehensive feature set. Its user-friendly interface is favored by users, making it suitable for businesses of varying sizes. The system's flexibility enables effortless adjustment to accommodate shifting business requirements, whether expanding or downsizing. Furthermore, Nextiva's outstanding customer support and mobile applications for remote management add to its attractiveness. In summary, it stands as a reliable and versatile option with a diverse array of features to streamline business communication.

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    Customer ServiceEase of Use

    Reviewed Sept. 28, 2023

    We have been using Nextiva for six years, and they have been wonderful. Whenever I have an issue, they document the details so if I have to call back, the next person can help me without any confusion. The phone system is quite complex, but their customer support helps make it easy to navigate. I recommend Nextiva to all businesses with multiple locations.

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    Customer Service

    Reviewed Sept. 28, 2023

    I am fortunate to have NEXTIVA ONE in the company I work for in North Carolina. Coming from another country (Argentina) and having responsibilities that require me to be constantly in communication with the southern cone, it is a relief to have Nextiva. Not only does it keep a perfect log, without any errors, but it allows me to go back, look up a conversation, see the time, duration, listen to messages, schedule calls... Again, it is a GREAT tool in my line of work.

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    Response from Nextiva
    Hi Francisco,
    Thank you for taking the time to leave us a review! Your review and feedback is very much appreciated!
    We are happy to make your everyday job easier by using NextivaOne.

    - Alex from Nextiva

    Customer ServiceStaff

    Reviewed Sept. 28, 2023

    Great App. We use it at my place of work, and our call center loves the ability to jot down notes right on the call log and to be able to reference them later in the day. The Call center employees are always raving about it.

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    Response from Nextiva
    Hi Stone,
    Thank you for taking the time to leave us a review! We are happy to hear you are unitizing one of our amazing features. Your review and feedback is very much appreciated!

    - Alex from Nextiva

    Customer ServiceStaff

    Reviewed Sept. 27, 2023

    Nextiva phones, fax and training videos workers perfect for my small business. The fee for the services I receive monthly is perfect. Nextiva makes my office calls run so efficient. The customer service reps are very helpful also.

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    Response from Nextiva
    Hi Carmen,
    Thank you for taking the time to leave us a review! Your review and feedback is very much appreciated! Thanks for being a part of our Amazing Service.

    - Alex from Nextiva

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    Nextiva author review by Ellen Muraskin

    Nextiva offers a suite of business communication features, including phone service, business text messaging, voice and video conferencing. Nextiva also offers its own CRM, analytics, survey tools, live chat, automation workflows and team collaboration tools.

    • Communications suite: Nextiva’s communication suite includes VoIP phone service, call recording, an auto-attendant and call routing to help businesses streamline their external communications.

    • Collaboration suite: Nextiva has three plan levels for its team collaboration suite: Basic, Professional and Enterprise. The Basic tier is free for up to three users and includes 1:1 video calling, screen sharing and chat. The Professional level is suitable for up to 250 participants. It includes all of the features of the Basic plan and adds the ability to schedule and record meetings. Enterprise accounts get access to social media streaming and a dedicated representative.

    • NextOS CRM: The customer relationship management tool offered by Nextiva is for businesses at all stages. The tool lets you manage customers through multichannel support, lead and customer tracking, call pop and automation workflows with custom trigger actions. Analytics provides insight into real-time data, sentiment analysis and customer journey tracking.

    • Pricing and plans: Prices vary depending on which services you select. For business phone services, prices range from $19.95 a month for the Essential plan to $27.95 a month and above for an Enterprise plan. For the Collaboration Suite, prices range from free to $99 a month.

    by Ellen Muraskin VoIP Advisor

    Ellen Muraskin has been writing about telecom and IT since 1993 when she joined the marketing department of Dialogic. In 1996 she joined the editorial staff of CMP’s Computer Telephony Magazine, rising to Executive Editor before joining Ziff Davis Media to launch the VoIP topic center of their site. She served as senior copywriter for IT infrastructure company Raritan and has written and edited for several publications.

    Nextiva Company Information

    Company Name:
    Year Founded:
    8800 E Chaparral Rd
    Postal Code:
    United States