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Kickstarter
Overall Satisfaction Rating
3.10/5
  • 5 stars
    18
  • 4 stars
    35
  • 3 stars
    13
  • 2 stars
    4
  • 1 stars
    26
Based on 96 ratings submitted in the last year
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      Kickstarter Reviews

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      Page 1 Reviews 1 - 10
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Nov. 7, 2019

      We took a lot of time and energy creating our campaign draft. The draft was declined without specific reasons and we were given a generic, form email of 'reasons'. In response to their request for more information, we pointed out another campaign that had been approved that was very similar to ours. We received no feedback other than 'still declined'. Waste of energy and not worth the effort.

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      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 2, 2019

      I purchased a DRYCERATOP - 100%Solar Dehydrator on July 7 2019. Paid $32.00. Subsequently received an email stating it would be mailed out in a few weeks. I Never received it. I sent two emails which were never answered. Please refund my $32.00 or send me the Dryceratop. I was purchasing the item - NOT backing it (unless purchasing is an indication of backing).

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      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 16, 2019

      I backed this program 3 years ago. Finally 2 years later got a broken machine. I sent it back promptly to the company as instructed. Now almost a year later still no machine as they can’t get the right part! So unprofessional - they have taken my money and now I am left empty handed. I feel Kickstarter is backing unprofessional so call campaigns. Do not buy a machine from this company. You won’t get one. And if you are lucky to get one - it won’t work. Just get a regular juicer and forget this expensive gimmick. STAY AWAY.

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      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 29, 2019

      Throw money in the ocean instead. Kickstarter is a company that has built a website, takes a cut of sales, and nothing else. They will not help you get money back from fraudulent creators. Any legitimate company would have someone step in to help mistreated customers, but they won't. They already have their cut and Customer Service made it clear to me that taking my money is all they'll do. Never again.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 29, 2019

      Remember - Kickstarter ALWAYS get paid. And they offer no recourse when a creator runs off with funding. Why? Because they've already gotten paid. Since it's usually a year or so before you've realized you've been scammed, most banks/credit card companies won't do anything, either. Kickstarter offers ZERO consumer protection, and will quickly silence any attempt at satisfaction.

      5 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 26, 2019

      Kickstarter is not recommendable, if you want to be sure to receive the funded Product. If you agree to lose your funded money, then it is the perfect place for you to spend and lose some spare money. But if you want to have a Serious Product, you should wait until the Product is available through normal Retail Shops.

      2 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Aug. 13, 2019

      Terrible platform. Used to be good until companies realized they could exploit Kickstarter's "Not our problem mentality" when it comes to handling money over from Backers to Creators. They take their cut of the profits and then entirely back out of anything that comes after. If you're a creator, make a bunch of promises, add some delays, and then never ship your product = best way to get rich quick.

      3 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Aug. 8, 2019

      Kickstarter's customer service is of no use to you when a creator decides to scam you. Kickstarter customer service repeatedly tells you to deal with the "creator" of the project without giving any advice or help. They have no protections set in place for backers. They are 100% geared towards enabling creators, which is great, IF you are a successful creator. HOWEVER, IF you back no that someone can easily make a fake campaign, fulfill their goal and then take your money and run and.... Kickstarter will not do a thing about it. Kickstarter is a haven for scammers, they make it easy for anyone to be suckered out of money!

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      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 3, 2019

      We bought a bag from this company which was substandard in quality having seized zippers, rusted rivets and stained fabric. I emailed asking for a replacement and the company agreed to send one. THEY NEVER SENT IT. Equally, I have unsubscribed to their onerous emails but they continue to litter my inbox. Overall experience was the pits. Would recommend to my enemies.

      2 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: July 29, 2019

      As per title, Kickstarter is a crowdfunding website where 'entrepreneur' can fund projects by asking the community for funds in return for beta/early products. Some cases it's great, but others be weary. Kickstarter cannot enforce any law or accountability on Kickstarter creators, and therefore you're practically gambling money away for projects that may or may not be fulfilled.

      Kickstarter reporting system does nothing, they know they can't chase project owners, and nor can anyone pursue charges against the project owners, you're literally handing over funds in a unknown state whether you'll receive something or nothing in return. Kickstarter if looking to expand or do better, needs to enforce law and accountability to project creators, otherwise you're better off buying shares/stock investment.

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      2 people found this review helpful
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      Kickstarter expert review by Rose Spinelli

      Since its inception in Brooklyn in 2009, Kickstarter has helped campaign owners raise nearly $2 billion to fund over 92,000 projects. It's a haven for creative projects across diverse categories such as dance, food, music and games, as well as a variety of subcategories, and has quality name recognition. Originally only for those living in the USA, Kickstarter continues to expand globally. In 2015 Kickstarter became a Public Benefit Corporation, which means that they are obligated to consider the impact of their decisions on society, not shareholders.

      • All or nothing: The "all or nothing" philosophy at Kickstarter encourages donations and minimizes donor risks. Nearly half of Kickstarter projects get funded.

      • Fees: Kickstarter takes 5 percent of each donation if a project meets its goal, with a third-party processor collecting between 3 to 5 percent. Kickstarter does not charge fees when a campaign fails to meet its goal.

      • Name recognition: Backers who want to fund creative projects tend to gravitate to Kickstarter, and campaign owners benefit from that built-in audience. Entrepreneurs, and increasingly some businesses, can also use Kickstarter to fund a wide variety of creative projects.

      • Project visibility: Through curation, Kickstarter chooses to bring attention to those projects that are getting backer and media attention through the use of staff picks and weekly newsletters.

      • Best for: Kickstarter is the best fundraising platform for artists, designers and product-related businesses to get support for creative projects.

      Profile picture of Rose Spinelli
      Rose Spinelli Crowdfunding Contributing Editor

      Rose Spinelli, founder of The CrowdFundamentals, is an internationally recognized crowdfunding specialist, mentor, trainer and writer. In 2014, she was voted one of the 100 Most Influential Thoughtful Leaders in Crowdfunding. Rose is the author of one of the first online crowdfunding courses called “Working the Crowd: Know the Fundamentals,” and she has served on a board of directors for the CrowdFunding Professional Association.

      Kickstarter Company Information

      Company Name:
      Kickstarter
      Year Founded:
      2009
      Address:
      58 Kent Street
      City:
      Brooklyn
      State/Province:
      NY
      Postal Code:
      11222
      Country:
      United States
      Website:
      www.kickstarter.com
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